The Savvy Adjuster Podcast – Details, episodes & analysis

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The Savvy Adjuster Podcast

Alpine Intel

Business

Education

Frequency: 1 episode/17d. Total Eps: 24

Welcome to Alpine Intel's The Savvy Adjuster Podcast, where property insurance professionals can hear discussions by experts on a variety of topics surrounding losses you see in your claims. We’ll cover wind and hail damage to roofs, electrical and HVAC system losses, changing regulations and updated building codes, and everything in between. Each episode features guests from Alpine Intel’s operating brands – HVACi, StrikeCheck, National Fire Experts, Donan Engineering, and the Component Testing Laboratory – who offer different perspectives on a popular topic through conversation, real claim examples, and more. Get an inside look at what the experts consider during their assessments and why their insights can help you reach an accurate settlement, right here on The Savvy Adjuster Podcast.

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Data updated on 04/07/2026

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🇨🇦 Canada - Management
21/01/2025
#85

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https://www.propertycasualty360.com/2024/10/02/meet-the-2024-propertycasualty360-insurance-luminaries/
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Score global : 58%

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Why To Prioritize Scene Investigations

Episode 24

Wednesday, January 15, 2025 • Duration 34:15

In 2025’s first episode of The Savvy Adjuster Podcast, host Chris Nichols welcomes VRC Investigations’ Vice President of SIU Compliance and CE Programs Curtis Whitfill to delve into the importance of scene investigations. Find out what red flags adjusters notice that may indicate the need for an expert, techniques VRC employs to get the evidence to verify claim facts, parties they interview, and more.

Discussed in This Episode

Types of claims that benefit most from scene investigations
Red flags that may indicate fraud
Scene investigations vs. desk reviews
How investigators identify people to interview
Additional examples from real scene investigations

Additional Resources

Alpine Intel Resource Page: https://bit.ly/4jjnxsq
VRC Investigations: https://bit.ly/3PyMtPh

Additional Fraud Investigation Resources:

Guide: Ethical Red Flags Associated with Property Claims: https://bit.ly/4jvDFaL
Article: Combatting Property Loss Claims Leakage: https://bit.ly/4al69iX
Self-Study Course (1 hour): https://bit.ly/3CcUdmR

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How Code and Regulation Updates Impact Claims

Episode 23

Wednesday, December 18, 2024 • Duration 37:35

We wrap up 2024 on The Savvy Adjuster Podcast with a discussion about how recent and upcoming changes to codes and regulations can impact claims, and a look at the various sources available to adjusters who want to make sure they’re making accurate settlement decisions. Host Chris Nichols is joined by returning guests, Alpine Intel’s Director of Customer Education Jay Dykstra and Donan’s Principal Forensic Engineer Rich Grimshaw, as they touch on HVAC refrigerant legislation, building codes, and more.

Discussed in This Episode

Why adjusters need to know about codes and regulations
How experts use of code knowledge in their conclusion and recommendations
Important organizations and codes that may be referenced
The AIM Act and other refrigerant legislation
2024 changes to the International Residential Code

Additional Resources

About Alpine Intel: https://bit.ly/3DjxJ41
Alpine Intel Resource Page: https://bit.ly/3P2ZpfO

Additional Code and Regulation Resources:

Guide: Adjuster Course in HVAC Refrigerant: https://bit.ly/4izBgv7
Article: Changes to the 2024 International Building Code: https://bit.ly/3ZXR8QA
Article: Four Recent Electrical Code Updates Adjusters Should Know: https://bit.ly/4fnuntS

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National Fire Experts: PC360 Luminaries Class of 2024

Episode 22

Wednesday, November 20, 2024 • Duration 09:17

Host Chris Nichols welcomes National Fire Experts General Manager Pat Walsh and Senior National Fire Experts Account Executive Kathleen Riley to talk about NFE’s use of customer feedback and insurance industry pain points to enhance origin and cause investigation offerings. This earned the brand a spot in PropertyCasualty360’s Insurance Luminaries Class of 2024 in the Claims Innovation category. In this short episode, learn how NFE addressed cycle time concerns and updated reports to ensure adjusters had everything they needed to take confident next steps. Listen on Apple, Spotify, or your favorite podcast platform.

Additional Resources

About Alpine Intel: https://bit.ly/4eBOJzb
Alpine Intel Resource Page: https://bit.ly/3Z0NZOg

Additional National Fire Experts Resources:

Article: How Listening to Customers Has Shaped Our Innovative Claims Solutions: https://bit.ly/3ZiQ3CU
Press Release: National Fire Experts Selected for PropertyCasualty360’s Insurance Luminaries Class of 2024: https://bit.ly/3CuUAJd
Guide: Adjuster’s Glossary of Fire Investigation Terms: https://bit.ly/3ZgLQ2c

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Water Damage to Structural Elements

Episode 21

Wednesday, November 6, 2024 • Duration 39:08

On this episode of The Savvy Adjuster Podcast, host Chris Nichols is joined by Donan’s Principal Forensic Engineer Rich Grimshaw and Senior Project Engineer Alec Haugdahl to discuss the huge topic of water intrusion, leaks, and other sources of water damage to structural components. Learn from their expertise and experience about internal and external water sources, which structural elements are more vulnerable to moisture damage, and what adjusters should ask when water is a suspected cause of loss.

Discussed in This Episode

Common sources for damage from water
Structural elements susceptible to water damage
How experts assess reported water damage
What adjusters should consider before settling structural water claims
Real examples of structural water damage assessments

Additional Resources

About Alpine Intel: https://bit.ly/4hzoyMm
Alpine Intel Resource Page: https://bit.ly/4hzoCf4

Additional Structural Water Loss Resources

Case Study: Basement Water Intrusion Claim: https://bit.ly/3CgZhX0
Article: Moisture-Related Drywall Losses: https://bit.ly/4fe84Yu
Guide: How Building Material Type Makes a Difference in Flood Claims: https://bit.ly/4fbaBCP

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Take 10: Smoke and Fire Damage to HVAC Equipment

Episode 20

Wednesday, October 16, 2024 • Duration 10:58

Host Chris Nichols is once again joined by Alpine Intel Customer Education Director Jay Dykstra. This time, Jay’s delving into “the dreaded puffback.” Learn what puffbacks are, what can cause them, and what these challenging (and messy) claims can look like for both the adjuster and assessing expert. Listen on Apple, Spotify, or your favorite podcast platform.

Additional Resources

About Alpine Intel: https://bit.ly/487xK6e
Alpine Intel Resource Page: https://bit.ly/489Hmxm

Additional Puffback Resources:

Guide: 7 Causes of Furnace and Boiler Puffbacks: https://bit.ly/4h8fldB
Article: Why Boiler and Furnace Puffbacks May Not Be Covered by Insurance: https://bit.ly/4h5vJf0
Video: How Do Puffbacks Occur?: An Adjuster’s Guide to Furnaces: https://bit.ly/3BP8ANJ

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Smoke and Fire Damage to HVAC Equipment

Episode 19

Wednesday, October 2, 2024 • Duration 36:31

Host Chris Nichols talks about the causes and effects of smoke and fire to HVAC systems with Alpine Intel’s Customer Education Director Jay Dykstra in this episode of The Savvy Adjuster Podcast. Find out why even distant fires may lead to a claim, which different types of smoke can impact equipment, how changing codes and regulations affect adjusters’ processes, and more.

Discussed in This Episode

How wildfires and other fire outside the house can affect HVAC equipment (3:08)
Why the type and amount of smoke matter (10:42)
Why adjusters shouldn’t settle fire-related HVAC claims without an assessment (13:10)
How experts identify the presence and scope of smoke damage to ductwork (16:50)
What to do when a contractor calls for a full replacement due to phased-out refrigerants (24:15)
Real examples of HVAC smoke and fire assessments (29:30)

Additional Resources

About Alpine Intel: https://bit.ly/3Y6VhRy
Alpine Intel Resource Page: https://bit.ly/4epYKjP

Additional HVAC Resources

Webinar Recording: HVAC Smoke and Fire Claims: https://bit.ly/3A5QI0m
Case Study: HVAC Commercial Claim Smoke and Fire: https://bit.ly/3N9EJ52
Article: 3 Things To Know About Wildfire Risk and Property Claims: https://bit.ly/4epoDQx
Interactive Guide: Your Guide to Smoke and Fire Damage to HVAC Systems: https://bit.ly/4enD4or

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Take 10: Parallel Fire Claim Investigations

Episode 18

Wednesday, September 4, 2024 • Duration 12:30

Senior National Fire Experts Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill join host Chris Nichols again to talk fire investigations. Specifically, they delve into how both adjusters and certified fire investigators can collect and analyze witness statements – even when stories change or don’t support the facts of the claim. Listen on Apple, Spotify, or your favorite podcast platform.

Additional Resources

About Alpine Intel: https://bit.ly/3Th6njR
Alpine Intel Resource Page: https://bit.ly/47knabO

Additional Fire Investigation Resources:

eBook: Tackling Large Loss Fire Claims with Subrogation Potential: https://bit.ly/3AQUcUN
Article: 5 Questions to Ask After a Kitchen Fire: https://bit.ly/3ZaAhKt
Interactive Guide: How NFE Investigates Fires: An Inside Look at the 11-Step Process: https://bit.ly/3XcqDVd

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Parallel Fire Claim Investigations

Episode 17

Thursday, August 22, 2024 • Duration 36:30

Host Chris Nichols is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Senior National Fire Experts (NFE) Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill to talk about how insurance adjusters and certified fire investigators conduct their respective investigations. Find out what each party should look for as well as how information the investigator collects onsite helps with the origin and cause claim. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform.

Discussed in This Episode

Information adjusters may collect onsite vs. from the office
What the adjuster should know before a vendor’s assessment
Tasks the fire investigator completes before going onsite
What certified investigators look for on a fire scene
How and what the adjuster and the investigator communicate
Real examples of parallel fire investigations

Additional Resources

About Alpine Intel: https://bit.ly/4dT2GsF
Alpine Intel Resource Page: https://bit.ly/4cEQGKn

Additional Fire Investigation Resources:

Guide: Adjuster’s Glossary of Fire Investigation Terms: https://bit.ly/4cI7aRQ
Guide: 5 Questions To Ask Before a Fire Investigation: https://bit.ly/3AtgUlt
Case Study: Apartment Fire: https://bit.ly/46ZX5hL

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Artificial Intelligence and the Future of Claims Adjusting With Ema Roloff

Episode 16

Wednesday, August 7, 2024 • Duration 34:08

In this special edition of The Savvy Adjuster Podcast, host Chris Nichols is joined by Ema Roloff, cofounder of Roloff Consulting. Using her years of experience influencing the digital transformation of the insurance industry, Ema answers pressing questions about the future of AI for claims processing as technology grows and changes. Find out how carriers can combine these developments with a human touch to streamline processes and deliver exemplary customer service.

Disclaimer: The views expressed by third-party guests of The Savvy Adjuster Podcast are their own and do not necessarily reflect the thoughts and opinions of Alpine Intel or this podcast. The material presented is for general informational purposes only.

Discussed in This Episode

The growing significance of AI
How adjusting jobs will change as technology develops
How digital changes affect customer service
How carriers can use digital literacy to streamline processes
Examples of how to leverage and grow AI in insurance claims

Additional Resources

About Alpine Intel: https://bit.ly/3LUenTM
Alpine Intel Resource Page: https://bit.ly/4cfxrXt

Additional Digital Literacy Resources:

Roloff Consulting Digital Literacy Resources: https://bit.ly/46FfBfa
Article: Advantages of Smart Technology and IoT As Related to Insurance Claims: https://bit.ly/4ck045I
Article: 3 Ways Carriers Should Blend Automation and the Human Touch: https://bit.ly/4ddE3XB

Take 10: Solar Equipment Investigations

Episode 15

Wednesday, July 17, 2024 • Duration 11:44

Alpine Intel Technical Education Manager Jay Dykstra once again joins host Whitney Boles to discuss some of the more technical aspects of solar equipment. They talk more in-depth about why the often-claimed phrase “solar panels” doesn’t begin to cover the different parts of the equipment you might see in claims – as well the experience that kickstarted Jay’s solar interest.

Additional Resources

About Alpine Intel: https://bit.ly/3Lpf1bF
Alpine Intel Resource Page: https://bit.ly/3W3mPVD

Additional Solar Equipment Resources:

Guide: Solar System Essential Maintenance Tips and Common Malfunctions: https://bit.ly/3zFUuxc
Article: Shedding Light on Risks Involving Solar Power: https://bit.ly/3LnzC06
Case Study: Solar Power System Claim: https://bit.ly/3S908yc

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The Savvy Adjuster Podcast – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

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Related Shows Based on Content Similarities

Apple Podcasts

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The Savvy Adjuster Podcast – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other1

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Other1

Apple Podcasts

Spotify