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Explore every episode of the podcast The Restoration Playbook Podcast

Dive into the complete episode list for The Restoration Playbook Podcast. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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1–35 of 35

TitlePub. DateDuration
How Dan Claps Built a 108-Owner Network That Doesn't Run Through Him10 avr. 202600:56:23

In this episode of Mission Critical, Leighton Healey speaks with Dan Claps, founder and CEO of VODA Restoration, about building one of the fastest-growing restoration franchise networks in North America after exiting his previous company to private equity in 2022.

Dan shares how he partnered with Dragan Krstic, a Serbian immigrant who built a cleaning and restoration business from nothing, rebranded to VODA ("water" in Serbian), and launched franchising in April 2023.

He breaks down his approach to scaling across 108 franchise partners in 32 states, including how he uses a Franchise Advisory Council to source strategy from operators, why he forces the network to commit to one priority per quarter, and the two daily frameworks (Five Whys and 1-3-1) he uses to keep decisions from bottlenecking at the top.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

How Kyle Chiasson Built Best Option Restoration Into a 70-Location Franchise05 mars 202600:43:40

In this episode of Mission Critical, Leighton Healey speaks with Kyle Chason, president of Best Option Restoration, about building a 70-location restoration franchise network across 26 states after starting as the system’s first franchisee in 2017. 

Kyle shares his early experience as a one-person operator, including working alone on a New Year’s Eve mitigation job with $2,500 left, and how that shaped his focus on commitments, purpose, and perseverance. Kyle also outlines lean operating principles centered on fast communication, decision empowerment, and avoiding slow, opinion-heavy bureaucracy.


If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com


Special Episode - What's Next in Franchising: 2026 Is Exposing Weak Systems20 févr. 202600:29:35

A new show from KnowHow dropping into The Restoration Playbook feed: What's Next in Franchising is a weekly podcast built for leaders scaling home and commercial services franchises, tackling the biggest news stories, and sitting down with the most innovative voices and leaders in the industry.

In this first episode, Leighton and Travis Martin break down three developments shaping service businesses in 2026: new FTC franchise disclosure rules, what the Franchise 500 rankings signal about where the industry is heading, and why consumers are moving back toward professional service providers after years of DIY.

If you've ever wondered how the franchise world thinks about training, consistency, and scaling without chaos, this is worth 30 minutes on your commute.

How Peerless Restoration Turned a Perfect Storm Into a Playbook for Growth05 déc. 202500:54:24

In this episode of Mission Critical, host Leighton Healey, CEO of KnowHow, speaks with Chris Hembrough and Matt Wike from Peerless Restoration. Together, they discuss the unique challenges and strategies employed by their three-generation family business in Central Illinois. From managing three major projects simultaneously to fostering leadership and communication within the team, Chris and Matt share how they turn crises into opportunities for growth. With an emphasis on keeping promises and building strong relationships, Peerless Restoration proves that resilience and adaptability are key in the ever-demanding restoration industry.

If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

How Jamar Plater Helps 150 Thomasville Employees Become Problem Solvers30 oct. 202500:52:09

On this episode of Mission Critical, Leighton Healey interviews Jamar Plater, COO of Thomasville Restoration, one of the top restoration providers in the Mid-Atlantic. Jamar shares how radical transparency has transformed Thomasville's operations, turning their 150-person team into problem-solvers rather than spectators. He unpacks the LEAST framework (Listen, Empathize, Apologize, Solve, Thank) that empowers teams to handle issues before they escalate, reveals the daily KPIs he tracks to maintain operational health, and explains how they successfully expanded 100 miles into Richmond by communicating goals company-wide instead of solving problems in isolation.

If you're a restoration leader struggling to navigate turbulent times while maintaining culture and finding operational margin, this conversation delivers battle-tested tactics from the trenches.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

How Kristin Smith Navigates Restoration’s Revenue Rollercoaster17 sept. 202501:03:42

The restoration industry faces immense challenges with soft sales, thin margins, and delayed payments. On this episode of the Restoration Playbook Podcast: Mission Critical, Leighton Healey interviews Kristin Smith, President of Mooring USA, who shares her financial strategies and insights. Kristin, equipped with a background in oil and gas, discusses how Mooring USA has diversified revenue streams, cross-trained teams, and secured a private equity partner without sacrificing their rich family culture. If you're a restoration leader looking for concrete tactics to stabilize cash flow and navigate financial uncertainty, don't miss this valuable conversation.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

Holly Murry's No-Ego Playbook For Building Leaders07 juil. 202500:39:46

“It’s not ever about you.”

That’s the leadership mantra Holly Murry built a national restoration brand on.

In this episode, the FRSTeam President joins Travis Martin to unpack how empathy, self-awareness, and accountability power high-performing teams, without the ego. From gut-check hiring tactics to letting go with grace, Holly reveals how she builds leaders who care, serve, and go above and beyond.

Hungry for more insights?
 • Join Travis on July 17th live at 1 pm EST to learn how to get more output from your team without increasing your payroll: Click Here to Register

  • Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com

How Flexible Training Strategies Drive Learning at BluSky Restoration30 mai 202500:58:24

Ever heard of “Semper Gumby”?—the Marine Corps mantra for staying always flexible.

That mindset is Chuck Lane’s not-so-secret weapon for scaling training at BluSky Restoration, one of the biggest players in the industry.

Hit play as Travis uncovers how Chuck turns curveballs into growth, building crews who learn fast, adapt faster, and keep BluSky miles ahead of the storm. Stick around to see why “being Gumby” might be the smartest leadership move you make this year.

Hungry for more insights?
 • Join Travis on June 11th live at 1 pm EST to learn how to provide your restoration team with on-demand answers: Click Here To Register

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Marcie Richardson's Blueprint for Cultivating Culture at Guarantee Restoration28 avr. 202500:33:32

In this episode of the Restoration Playbook Podcast, Travis sits down with Marcie Richardson, COO of Guarantee Restoration Service. Marcie shares the exact leadership moves that helped her scale across multiple offices without compromising values, consistency, or connection.

From above-the-line communication to her “culture gardening” framework, Marcie breaks down how to grow people and why great leadership means knowing when to push and when to pause.

Hungry for more insights?
 • Join Travis on May 8th live at 1 pm EST to learn how to scale multiple locations and not your headaches: Click Here To Register

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.


From Smog to Soul: Inside Tony Scott’s Passion-First Culture At Pro-Claim10 avr. 202500:41:03

In this episode of the Restoration Playbook Podcast, Travis sits down with Tony Scott, CEO and founder of Pro-Claim Group. Tony shares how he’s spent over 30 years building one of Canada’s most respected restoration companies—not just through operational excellence but by anchoring his team in deeply held values. He unpacks how a culture rooted in passion, purpose, and empathy has fueled innovation from the inside out, creating a company where people find meaning in the work and lead with heart.

Hungry for more insights?
 • Join Travis on April 10th live at 1 pm EST to learn how to capture what your best people know and scale it across your entire team: Click Here To Register

 • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.

Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com

How Steve Glozik Built a Culture of Excellence at FP Property Restoration06 mars 202500:24:47

In this episode of the Restoration Playbook Podcast, Travis sits down with Steve Glozik, President of FP Property Restoration. Steve takes us through the early days of building FP, the company's unwavering commitment to growth, and how they created a culture of excellence that drives their success.

Hungry for more insights?

  •  Join Travis on March 13th live at 1 pm EST to discuss how today's most innovative restoration companies are improving worker training and onboarding from day 1 to beyond: Click Here To Register.
  • Subscribe to the Restoration Playbook Podcast wherever you're listening, and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

How Thomasville Restoration Scaled with Humility, Hunger, and Authenticity28 janv. 202500:40:10

In this episode of the Restoration Playbook Podcast, Travis interviews Andy Amrhein, CEO and co-owner of Thomasville Restoration. Discover how Andy and his team achieved a remarkable 357% growth in just three years with the right leadership and a strong company culture. Whether you lead a team or aspire to, you'll want to listen to this episode.

Hungry for more insights?

  • Join Travis on February 13th live to discuss how today's most innovative restoration companies are using to drive process adoption and adherence day in and day out: Click Here to Register
  • Subscribe to the Restoration Playbook Podcast wherever you're listening and check out tryknowhow.com for even more interviews and resources for busy restoration leaders
  • Visit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.


Thanks for tuning in!


About KnowHow:
KnowHow is an easy-to-use, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

BONUS LISTEN: The Building Leaders Audiobook13 déc. 202400:34:50

Howdy, restorers! We've got a bonus listen here for you this week...

Get your copy of the Building Leaders e-book by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html, or wherever you found this episode.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

Becoming a Leader with Julie Johnson03 déc. 202401:01:06

In this episode of the Restoration Playbook Podcast, Travis interviews Julie Johnson, former owner of Alpha Omega Disaster Restoration. To Julie, leadership is less about directing others and more about walking alongside them—showing up day in, day out, and always striving to make things better for everyone. Tune in to hear her practical advice on building a thriving restoration business.

Hungry for more insights?

  • Visit randrmagonline.com to read the latest article in a our monthly series with R&R Magazine, spotlighting industry leaders who are building top talent.
  • Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook.html or search for "Building Leaders KnowHow" wherever you're listening to this episode
  • Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Ben Looper, Mark Springer, and Holly Murry


Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the expertise they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

Practical Advice for Building Leaders with Mark Springer31 oct. 202400:55:12

In this episode of the Restoration Playbook Podcast, Travis interviews Mark Springer, founder of ORDIS Advisors and former CEO of Dayspring Restoration. Mark shares his personal journey, the lessons he's learned about leadership, and practical strategies for identifying and developing potential leaders.

Hungry for more insights?

  1. Visit randrmagonline.com to read the second article in a new monthly series with R&R Magazine spotlighting industry leaders who are building top talent.
  2. Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com or check out the audiobook at http://www.tryknowhow.com/podcast/building-leaders-official-audiobook 
  3. Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Ben Looper, Julie Johnson, and Holly Murry. Learn how they’re shaping the future of restoration leadership!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

How to Build Leaders with Ben Looper30 sept. 202400:40:54

In the first episode of season three of the Restoration Playbook Podcast Leighton Healey passes the mic to Travis Martin, VP of Product and Marketing at KnowHow, to interview this season's property restoration experts. Travis Martin sits down with Ben Looper, CEO of Southeast Restoration Group and current RIA President, to discuss what it takes to develop the next generation of leaders in restoration. Tune in as Ben shares his insights on why it’s crucial to start building tomorrow’s leaders today, and how investing in training, character, and integrity can set your team—and your business—up for long-term success.

Hungry for more insights?

  1. Visit randrmagonline.com to read the first article in a new monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
  2. Get your copy of the new book Building Leaders by the KnowHow Team at buildingleadersbook.com.
  3. Download the RIA Cost of Doing Business Report at costofrestoration.com and uncover valuable benchmarks to optimize your operations and financial strategy, free of charge.
  4. Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Mark Springer, Julie Johnson, and Holly Murry. Learn how they’re shaping the future of restoration leadership!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

How Managing Stress Delivers Sustainable Results with Tony Scott21 août 202401:04:10

In the final episode of season two of the Restoration Playbook Podcast Leighton Healey sits down with Tony Scott, forty-year industry veteran and CEO of Pro-Claim Group, a member of the GUS network, to discuss building a team that can withstand the industry's stresses. Discover how curiosity, care, and commitment can transform your team and help staff thrive in restoration.


Hungry for more insights?
1. Visit randrmagonline.com to read the final article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned for more exciting news from the KnowHow team, coming soon!

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

How to Improve Customer Experience with Technology04 juil. 202401:02:50

In this episode of the Restoration Playbook Podcast Leighton Healey welcomes Keegan Trudgen, multi-location owner at PuroClean Disaster Services, to discuss how technology can improve the restoration experience. Tune in and discover how Keegan integrates new tools to enhance customer experience and job satisfaction, and gain insights into his methods for creating a consistent customer experience. 

Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

During the episode, some additional resources were mentioned, including The Future of Work Looks Like a UPS Truck on Planet Money, from May 2, 2014.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

How Empowered Employees Drive Operational Excellence30 mai 202400:51:43

In this episode of the Restoration Playbook Podcast, host Leighton Healey chats with Lory Perizzolo, COO at RCCN DKI, about mastering operations and building an empowered workforce in the restoration industry. Lory recounts his storied career path and shares insights on the importance of clear communication, strategic planning, and fostering a supportive culture. Tune in to learn how to implement operational rigor and drive continuous improvement in your restoration business, straight from one of the best in the business.


Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

How to Equip Today's Workforce with Critical Knowledge featuring Steve Glozik30 avr. 202401:10:08

In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance.

Hungry for more insights?
1. Visit randrmagonline.com to read the third article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!


About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

How Purpose-Driven Work Strengthens Employee Retention with Holly Murry04 avr. 202401:37:27

In this episode of the Restoration Playbook Podcast Leighton Healey interviews Holly Murry, who shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger employee retention.


Hungry for more insights?

  1. Visit randrmagonline.com to read "How Purpose-Driven Work Transforms Restoration Businesses" - the second article in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
  2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from Seaside Restoration, Guarantee Restoration, and more.
  3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.
  4. Subscribe to our socials for more insights into building competent and confident restorers, plus the exciting news coming at the 2024 Restoration Industry Convention next week.

During the episode, Holly also mentioned some great resources, including:

  • The Apple Experience by Carmine Gallo, which references FRSTeam's exceptional customer service experience
  • What the Heck is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino Wickman
  • Ryan Fish, President of Red Hanger Cleaners, who gave a talk at a FRSTeam conference about "Choosing Hard." 

Thanks for tuning in!



About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.


How to Build a Team That Builds Your Business09 févr. 202400:53:43

Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis, in the first episode of the "Winning With Workers" series, powered by KnowHow. Caleb shares his insights and firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.


In This Episode:

  • Discover what's guided Caleb's leadership journey and business growth—from three to over 120 dedicated professionals.
  • Hear Caleb's top advice for building a stronger culture, and why everyone has one (even if you think you don't!) 
  • Uncover the pivotal role of a positive work environment and that "happy people produce more."
  • Learn practical strategies for defining your company's core values, recognizing good work, effectively communicating with your team, and addressing negative influences.


Hungry for more insights?

  1. Visit randrmagonline.com to read "How to Build a Team That Builds Your Business with Caleb Brunz, Head Coach at Paul Davis Restoration of Greater St. Paul and Minneapolis" - the first in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
  2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from BluSky Restoration, ATI Restoration, and more.
  3. Stay tuned next month, when we'll continue our journey and find out how caring for a worker's whole life works for your bottom line, too, on The Restoration Playbook Podcast.
  4. Subscribe to our channel for more insights into building competent and confident restorers.

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.

How to Help Your Restorers Become Communication Athletes12 déc. 202300:47:59

In the final episode of our three-part Winning With Workers conversation, we discuss two more principles that restoration leaders are using to attract and retain top talent. 

We welcome back Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. 

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0


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KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job. Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes and start exceeding standards with KnowHow.

To see what KnowHow can do for your workforce, schedule a demo today at tryknowhow.com/get-a-demo

How Restoration 1 East Baton Rouge is Building a Workforce that Cares28 nov. 202300:38:42

Growing restoration companies report on top-line numbers, but those numbers comprise of thousands of small stories and interactions between staff and customers after a traumatic event. In this episode, Marissa Hoffsteader and Jonathan Dew from Restoration 1 of East Baton Rouge share some of the standout stories they have of going the extra mile for their customers, and what it means about the overall culture of their company. 

Find Restoration 1 of East Baton Rouge online at https://restoration1ofeastbatonrouge.com/
LinkedIn: https://www.linkedin.com/company/restoration-1-of-baton-rouge/
Facebook: https://www.facebook.com/R1EBR/


The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

How Restoration Leaders are Attracting and Retaining Talent07 nov. 202300:54:54

How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.

In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.

“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.

In this second episode of our 3 part series, we dive into three principles: Connect Work to Meaning, Democratize How-To, and Mobilize a Bionic Workforce, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

How CORE by KHI Restoration Keeps Their Team in Sync17 oct. 202300:53:19

In an industry as demanding as restoration, keeping your team in sync is crucial. But how do you do it?

Join us as we talk to Spencer Hicks from CORE by KHI Restoration about creating a culture of open communication, developing internal champions, and paving the way for internal growth and success.

Want to connect with Spencer?
Find him on LinkedIn here: https://www.linkedin.com/in/spencer-h...
Find CORE by KHI there as well: https://www.linkedin.com/company/core...
Or visit their website at https://khi-restoration.com/

Want to learn more about KnowHow?
Visit https://tryknowhow.com/ or check out our latest book at http://winningwithworkers.com/ for more actionable advice that helps restorers attract, retain, and support top talent.

How Restoration Leaders Are Winning With Workers29 sept. 202300:36:50

How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.

In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.

“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.

In this first episode of our 3 part series, we dive into two principles: Creating a Weird Culture and Advancing the Whole Worker, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

Subscribe to the newsletter: https://tryknowhow.com/podcast.html

How BluSky Trains Restorers for Tomorrow's Challenges and Opportunities11 août 202300:43:26

In this episode we were joined by Chuck Lane, Vice President of Learning and Development at BluSky Restoration Contractors, and delve into the transformative power of investing in people, ensuring they not only survive but thrive in the restoration landscape. Tackling pressing issues like generational challenges in technology adoption, the immense value of mentorship, and the role of career development, this episode is a treasure trove of insights for anyone keen to empower their teams. 

The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

How Royal Plus Prepares for Hurricane Season21 juil. 202300:43:54

In this episode, we had the pleasure of talking with Mike Allred, Director of CAT at Royal Plus and a seasoned veteran in the disaster restoration industry, particularly in areas prone to hurricanes. With an emphasis on building strong relationships, ensuring financial readiness, and the importance of meticulous documentation, this episode provides a wealth of knowledge for anyone looking to deepen their understanding of large-scale restoration work.


The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

How Seaside Restoration Delivers Five-Star Experiences16 juin 202300:32:37

In this episode of the Restoration Playbook Podcast, we hear from Bess Leiti, the owner of Seaside Restoration, about the company's unwavering commitment to providing exceptional restoration services to their clients and the community. Bess emphasizes the importance of communication, empathy, and building relationships during difficult times. Their dedication to excellence has earned them a 5-star rating on Google and created lasting connections with their clients. Join us as we hear from Bess Leiti and learn how Seaside Restoration earned five stars.

How Disaster Response Idaho is Leading with Empathy in a Hard Industry19 mai 202300:25:31

In this episode of the podcast, we talk with Mike Mooney from Disaster Response Idaho about the importance of building team camaraderie and creating a company culture that values empathy and accountability. Mike shares his experiences with building a team that cares for one another, and how this has helped his company succeed in a challenging industry. He also offers valuable advice for other restoration leaders who are struggling with high turnover rates and looking to build a strong team culture. Tune in to hear some great insights from a leader who truly values his employees.

How ATI Restoration Drives Growth While Staying Focused on Family21 avr. 202300:27:43

As ATI Restoration has scaled to dozens of locations and 1000s of employees, they've retained their family emphasis by continuing to prioritize the well-being and growth of their employees. In this episode, we explore how they've done it and why it's so important to their continued success.

How Guarantee Restoration Builds Employee Loyalty Through Community Service27 mars 202300:19:53

In this episode of The Restoration Playbook Podcast by KnowHow, host Paul Silliman sits down with Shawn Folks and Marcie Richardson discuss how Guarantee Restoration builds their company culture through community service.

As a leader in their industry and a community service leader in the markets they operate in, Guarantee Restoration has found that providing staff with fulfilling, meaningful work that has a real impact is one of the strongest retention strategies companies can develop. During the podcast, Shawn and Marcie share their insights on how to make time for community involvement, how to engage your team, and the impact community involvement has on your workforce. They also explore the connection between community stewardship and workforce engagement and retention, and offer advice for companies looking to become more involved in their community. Tune in to learn more about how Guarantee Restoration has evolved and grown their emphasis on giving back to the community over their 50 years of operation.

Looking to try out KnowHow for yourself? Head to https://tryknowhow.com

How Mitigation Mondays Keep Graystone Restoration Employees Sharp13 mars 202300:12:55

Paul's Step-by-step Day 1 Water Mitigation Guide: http://tryknowhow.com/podcast1

How do you ensure your technicians are constantly levelling up their skillset in such a fast paced and chaotic industry?

In this episode of The Restoration Playbook Podcast, host Paul Silliman speaks with John Savin, Mitigation Manager at Graystone Restoration, about their innovative training program, Mitigation Mondays. Savin explains the origins of the program, the kind of training provided, and how they get their staff to buy-in to employee development. Listeners will walk away with a clear, step-by-step guide on how to keep their technicians sharp through micro-lessons. The episode ends with key takeaways and a free resource for listeners from KnowHow, a software tool for growing restoration companies.

KnowHow is a software tool that accelerates Day 1 to productivity for blue collar workforces across North America. With KnowHow, you can equip your staff with the step-by-step how-to  they need to excel in their work. From onboarding new workers to upskilling and supporting veteran team members, KnowHow does more than standardize your operations - it enables your workforce to reach new heights.

How Thomasville Restoration Builds Team Culture By Building a Killer Brand25 févr. 202300:34:30

Paul's Step-by-Step Water Mitigation Day 1 Process ➡️ https://tryknowhow.com/podcast1

There are many ways to build employee loyalty, but one road that’s less traveled is to invest heavily into brand.

It might seem counterintuitive, but Alexus Neidert and Andy Amrhein from Thomasville Restoration can tell you first hand, it can have a huge impact on employee morale.

In this episode of The Restoration Playbook Podcast by KnowHow, we interview Andy Amrhein and Alexus Neidert from Thomasville Restoration to dive deep into why they decided to invest heavily into brand when it's hard to prove the ROI, and what impact they've seen it have on employee morale and loyalty. 

They also walk us through a clear, proven process for determining company values your team can rally around, and helping get buy-in at every level. Don't miss out on these incredible insights that could transform your company. 

Looking to get connected to Thomasville Restoration? You can find them at tvr247.com and on LinkedIn, Facebook, or any other social media channels.

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