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Explore every episode of the podcast The Raving Patients Podcast

Dive into the complete episode list for The Raving Patients Podcast. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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TitlePub. DateDuration
Maximizing Profitability with Orthodontic Treatment with Dr. Lou Chmura27 Sep 202400:33:25

Are your aligner treatments really boosting your practice's profitability, or just creating more headaches?

There's a right and wrong way to approach certain cases, and GPs aren't necessarily equipped to take them all, despite what most aligner companies like to advertise.

In this episode, I sit down with Lou Chmura, founder of Egghead Orthodontics and Ortho Mastery Advisors, and an orthodontic expert with over 35 years of clinical practice experience. 

Lou sold his practice in 2022 and now dedicates his time to teaching and consulting, helping dentists and orthodontists incorporate technology for improving patient outcomes. With deep expertise in both orthodontics and general dentistry, Lou possesses a unique POV on integrating orthodontic treatments into a general practice successfully.

We chat about a big issue with aligner treatments: the misleading nature of their ads that promise increased production but fail to address the importance of completing cases efficiently. 

Additionally, Lou brings up how you can set your aligner cases up for success all the way to completion, which involves thorough diagnosis and proper case staging, from IPR to monitoring techniques. He also shares the hidden costs in aligner treatments and introduces the concept of hybrid cases for more complex scenarios.

If you're ready to maximize your practice's success with aligners, don't miss Lou's tips on mitigating the challenges you may face.

Key Takeaways:

Introduction (00:00)

Meet Lou Chmura & how he helps practices with ortho treatments (01:28)

Why aligner advertisements misleading (04:59)

What does it take to be more efficient with orthodontic treatments? (09:03)

What GPs should focus on when setting up orthodontic cases (15:51)

Ensuring proper case selection (21:00)

Final thoughts & lightning round Q&A with Lou (26:22)

Connect with Dr. Lou Chmurra on Instagram

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Insurance Companies Play Games, We Can Too! | Boosting Insurance Collections with Angela Holland20 Sep 202400:33:34

Most dental professionals will agree that one of the most frustrating things about accepting insurance is dealing with low reimbursements or the overwhelming credentialing process you have to go through. 

And when it comes to collections, surely you're feeling the pinch. But what if I told you there's a way to increase your revenue without changing your workload.

In this episode, I sit down with Angela Holland, a returning guest and an expert in dental insurance credentialing and fee negotiations. With over 15 years of proven insurance expertise, Angela is on a mission to help practices maximize revenue with no additional work required. 

She shares her insights on how outsourcing fee negotiations with Preferred Dental Solutions can unlock new revenue streams for dental practices by optimizing insurance fee schedules and the credentialing process.

We also cover:

  • How to negotiate insurance fees from day one.

  • The role of TPAs vs. direct contracting with insurance companies.

  • Why it's critical to revisit and renegotiate your fee schedules every two years.

  • The essential steps for proper credentialing to avoid revenue loss.

If you're ready to make more from your insurance collections and streamline your practice's financials, this episode is for you! Tune in. 

Key Takeaways

Introduction (00:00)

Meet Angela and her move from billing to insurance credentialing (01:36)

Angela explains the credentialing & fee negotiation process (08:41)

Choose between TPAs and direct contracts carefully (15:09)

Boosting your revenue through insurance fee negotiations (17:47)

Final thoughts & lightning round Q&A with Angela (24:39)

Book a free consultation with Angela at Preferred Dental Solutions.

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.

Use code RAVING to save $100 on registration.

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Scaling Back While Generating More: Strategies for Practice Growth With Less Stress | Kirk Teachout19 Jul 202400:34:58

Are you fed up with your annoying patients or those whose insurance leaves little to no profit? 

What if I told you that there's a way to focus on your ideal patient, work less, and still make 7 figures?!

This episode's guest spills the secret.

Learn the secrets to dental practice management from a business coach who turned his wife's practice into a seven-figure success.

I'm excited to welcome Kirk Teachout, a business coach, serial entrepreneur, and bestselling author. He's the mastermind behind the Seven Figure Dentist program through IV Quarter Coaching, and he comes with practical insights and strategies for optimizing dental practice management and helping practice owners achieve growth without burning out.

Kirk shares his journey of transforming his wife's dental practice into a 7-figure business by focusing on ideal patients and implementing efficient systems. He emphasizes that you don't need to work all week or perform fancy procedures to run a successful, revenue-generating practice. 

We also chat about enhancing patient experience, the importance of team management, and cultivating a positive practice culture. 

Listen now to be one step closer to more time off, more profits, and enjoyable practice ownership.

Key Takeaways:

Meet Kirk Teachout & his entry into the dental world (00:00)

How to work 3 days a week and have a 7-figure practice (05:50)

The hardest part of running a dental practice: team management (09:52)

What practice owners should focus on (13:07)

The importance of patient experience, practice culture & examples (20:22)

Lightning Round Q&A With Kirk (29:46)

Additional Resources:

Get the Free Treatment Acceptance Blueprint here.

Learn more about The Seven Figure Dentist here.

Connect with Kirk Teachout:

Instagram

Facebook

TikTok

X

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.

Use code RAVING to save $100 on registration.

Learn proven dental marketing strategies and online reputation management techniques here.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Top 3 Ways to Get More Dental Patients Using Social Media04 Nov 202200:35:25

Are you looking to build your dental practice's following and engagement on social media platforms?

As the social media algorithm continues to evolve, dental practice owners must stay updated with the latest trends and online marketing techniques. So, what is the best strategy to attract more patients and position yourself as your community's dental practice of choice?

Mary Robb is the CEO & founder of Social Practice, a strategic social media partner who utilizes creative storytelling to help your practice grow. Today, Mary shares three effective social media marketing strategies to help you skyrocket your practice's online following and engagement. Tune in to find out more!

We also discuss which social media tactics work the best in 2022, the impact of video, and how to cultivate an online community of raving patients.

 

Key Takeaways 

  • 3 social media marketing strategies to build your online following (00:00)
  • How the social media algorithm works in 2022 (02:41)
  • Simple way to get people to follow you back (12:56)
  • Using social media to reach your target audience (18:03)
  • The best thing you can do to market your dental practice today (20:44)
  • The importance of involving your team in social media marketing (24:12)
  • Why the patient experience is a vital part of social media marketing (25:33)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

Learn more about Social Practice at: http://social-practicetx.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

This Dental Practice Productivity Platform Will Change Your Life28 Oct 202200:44:48

Running a dental business isn't easy. We have to do everything, from SEO and marketing to handling payroll, while still focusing on our clinical work. To make things worse, we never learn business acumen at dental school!

Fortunately, you are more than capable of being a successful clinician and business owner - you just need the right tools.

Kasper is a smart integrated platform that allows you to improve your team's efficiency, seamlessly communicate with patients, and make better business decisions.

Kareem Osman, CEO and Founder of Kasper, joins me to discuss how the platform is helping countless dentists run a clockwork practice and achieve a better work-life balance. Tune in to find out more!

We also discuss what makes Kasper stand out from other dental practice management platforms and how you can get started.

Key Takeaways 

  • This dental practice productivity platform will change your life (00:00)
  • Kareem's background in dentistry and business (01:56)
  • Why business acumen isn't taught in dental schools (06:00)
  • Kareem's startup journey and lessons from his experience (14:51)
  • The importance of social capital and online reputation (21:13)
  • How Kasper is helping countless dentists grow their practice (25:16)
  • What makes Kasper stand out from other practice management platforms (30:31)
  • Lightning round questions (34:53)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

Learn more about Kasper here: https://meetkasper.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Make $150,000+ A Year Passively Using This Digital Dentistry Tool21 Oct 202200:38:04

There's one thing on which all dental professionals will agree: it's tough to make money with Invisalign. With so many costs, refinements, scans, and chair visits, it's no wonder many dentists choose not to offer this treatment. But what if you could make $150,000+ a year passively by offering Invisalign treatment - for FREE?

Two Front is a tech-enabled, collaborative platform that helps dentists provide comprehensive care, improve patient retention, and grow their dental office's bottom line by six figures without spending a penny or doing any work.

Ingrid Murra, Founder and CEO of Two Front, joins me today to discuss how the platform empowers dentists to serve 100% of the demand for straight teeth and healthy bites within their practice, how the process works, and how you can get started. Tune in to find out more!

We also discuss the evolution of clear aligners over the last decade and why they're becoming such a massive opportunity for dentists.

 

Key Takeaways 

  • How to make $150,000 a year passively (00:00)
  • Ingrid's background and journey (01:55)
  • The evolution of clear aligners in the last decade (06:47)
  • Why clear aligners are becoming a fantastic practice growth opportunity (15:10)
  • How Two Front can help you create substantial passive income (20:47)
  • How the treatment process works (27:29)
  • Lightning round questions (33:32)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

Learn more about Two Front at: https://www.mytwofront.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Are You Making These 5 Online Dental Marketing Mistakes?17 Oct 202200:40:44

Too often, dental practices don't realize that they are missing critical elements of their marketing or that their well-intentioned efforts have caused self-inflicted marketing wounds. So, what is the best strategy to avoid these common dental marketing mistakes?

Jamie DiBease is an online dental marketing professional and owner of dental marketing company Day One. Today, Jamie joins me to discuss the top five common dental marketing mistakes practice owners make, why they're so pervasive, and how to avoid them. Tune in to find out more!

You'll also learn to develop a comprehensive and strategic marketing system that will help you grow your practice and strike a balance between doing great work and taking care of yourself - ultimately helping you lead the life you envision.

 

Key Takeaways 

  • Are you making these online dental marketing mistakes? (00:00)
  • Jamie's background in dentistry and marketing (02:24)
  • The top 5 marketing mistakes dental professionals make (05:32)
  • Creating a solid marketing system (13:22)
  • How to measure your online marketing's efficiency (18:33)
  • Tips to avoid common dental marketing mistakes (21:50)
  • The best way to build a marketing foundation (26:17)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

This Is Why Your Dental Practice Is NOT Growing...07 Oct 202200:34:35

Change is difficult. It's uncomfortable, complicated and sometimes even painful. 

As a dental professional managing a busy practice, creating lasting change, and finding the right mindset to succeed can be challenging. The problem is that not developing that mindset only prevents you from improving your dentistry, growing your practice, and succeeding in life. 

Maggie Augustyn, practicing dentist and author, joins me today to share the lessons she learned from managing a chaotic practice, battling cancer, and overcoming drastic life changes. Tune in to find out more!

You'll also learn the key to sustainable change, plus some strategies to create mindful change within your life and your practice.

 

Key Takeaways 

  • Why your dental practice isn't growing (00:00)
  • Maggie's background and life journey (02:52)
  • The issues within Maggie's dental practice and how she overcame them (06:57)
  • What is the driving force behind meaningful change? (14:26)
  • The key to sustainable change (17:21)
  • How to manage negative reviews from a mindset standpoint (24:17)
  • What this experiment showed us about mindset and resilience (27:53)
  • Lightning round questions (29:55)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

The Quintessential Social Media Marketing Guide For Dentists30 Sep 202200:38:29

Social media is essential to dental marketing and arguably the most effective way to attract new patients today. However, doing your own social media marketing can be challenging, especially when managing a busy practice. Fortunately, it's not too late to reach your social media goals for 2022! 🎯

Rita Zamora is a seasoned dental professional and owner of Connect90.com, a social media solutions website for dentists. Today, Rita joins me to discuss how dentists can leverage social media to attract more of the dentistry they love to do, and the top challenges dentists face today with social media marketing. Tune in to find out more! 

You'll discover what top dental practices are doing to grow their practice with social media and proven techniques to help you save time, enhance your efforts, and attract ideal patients from the top social media platforms. Managing your social media shouldn't have to be a chore!

 

Key Takeaways 

  • The quintessential social media marketing guide for dentists (00:00)
  • Rita's background in dentistry and marketing (02:31)
  • How dentists can benefit from organic social media marketing (05:14)
  • Leveraging social media to attract new patients (09:34)
  • The social media platforms dentists should consider in 2022 (15:10)
  • The challenges dental practices face regarding social media (21:18)
  • How Connect90 can help you improve your practice's social media marketing (29:00)
  • Lightning round questions (32:57)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Connect90.com at: https://hello.connect90.com/c90

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

The Fastest & Cheapest Way To Grow Your Dental Practice In 202223 Sep 202200:31:19

There's so much that needs to be done in a dental office daily, and with the Great Recession, finding someone to work at the front desk is becoming harder and harder. Fortunately, there's a much faster and cost-effective alternative to scale your dental practice in 2022!

MedVA.com is a virtual healthcare staffing company founded by doctors to assist medical and dental practices in meeting their staffing needs - at a fraction of the cost.

Steven Kupferman, practicing oral surgeon and Co-Founder of MedVA, joins me today to discuss the benefits of hiring a virtual assistant, why it's a fantastic option for dentists who want to scale their practice, and how to get started. Tune in to find out more!

You'll also learn how MedVA leverages a customized training curriculum vetted by top professionals to adapt to your specific workflow and improve your dental practice's efficiency.

 

Key Takeaways 

  • The fastest and cheapest way to scale your practice in 2022 (00:00)
  • Steven's background and journey (01:34)
  • How MedVA can help dental practices scale at an affordable cost (04:04)
  • What practice owners need to know before hiring a virtual assistant (10:34)
  • The main reason many dental practices are hiring virtual assistants (15:36)
  • Can a virtual assistant improve the patient experience? (21:20)
  • Lightning round questions (27:16)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about MedVA: https://medva.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

4 Clinical Record-Keeping Mistakes That Could Doom Your Practice16 Sep 202200:36:36

Keeping well-organized clinical records it's one of the most challenging parts of running a dental practice - one single mistake could put your practice in serious legal trouble. So, what can practice owners do to protect their business?

Roy Shelburne is a dental professional, consultant, and speaker with more than 36 years of experience in dentistry. As a practice owner, Roy learned the importance of proper record-keeping the hard way. His unfortunate experiences with the law inspired him to become a speaker and help practice owners improve their record-keeping practices.

Today, Roy joins me to share his unique story, the lessons he learned from his experiences, and a few valuable tips for practice owners on how to avoid potential legal risks. Tune in to find out more!

We discuss the importance of documentation, billing, and coding and why your whole team must be careful, concise, and diligent regarding clinical records.

 

Key Takeaways 

  • These clinical record-keeping mistakes could doom your practice (00:00)
  • Roy's story and lessons from his unfortunate experience with the law (01:30)
  • Potential legal risks practice owners should know about (10:41)
  • The importance of documentation (18:44)
  • How a single team member's mistake could put your practice at risk (23:54)
  • How can dental practices reduce record-keeping errors? (28:05)
  • Lightning round questions (30:43)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Roy:http://royshelburne.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Leveraging Data To Boost Your Dental Marketing Strategies In 202209 Sep 202200:38:08

Knowing and leveraging your data is crucial when developing a solid dental marketing strategy in 2022. However, many dentists don't keep track of essential KPIs, waste tons of money on useless marketing, and don't know how well their strategy is working. Fortunately, it doesn't have to be that way!

Gary Bird is the Founder and CEO of SMC National, a company that uses rigorous data analysis to help dentists optimize their marketing processes and gain valuable insight from their KPIs records. Today, Gary joins me to discuss how data can significantly boost your marketing strategies and increase patient growth. Tune in to find out more!

You'll learn what KPIs matter the most in dental marketing, the problem with most dental marketing companies, and how SMC is helping countless dentists scale their practice.

 

Key Takeaways 

  • Leveraging data to boost your dental marketing strategies (00:00)
  • Gary's background and how SMC National helps dental practices (02:47)
  • What KPIs matter most in dental marketing? (04:45)
  • The problem with marketing companies' tracking numbers (11:40)
  • How to stop wasting money on online marketing (16:32)
  • Red flags in dental marketing (21:38)
  • How to identify the best dental marketing companies (28:07)
  • How SMC National became one of the fastest growing companies (30:48)
  • Lightning round questions (32:59)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about SMC National: https://smcnational.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

The Top 5 Financial Planning Mistakes Dentists Make02 Sep 202200:38:44

Every dentist will eventually exit from active practice. The journey to that off-ramp will vary significantly between practitioners, but those without solid financial planning skills will have difficulty achieving financial success without actively practicing.

The good news is that post-dentistry life doesn't have to mean unnecessary financial restrictions!

Shawn Terrell is a financial advisor and founder of Dentist Exit Planning, a company that helps dental professionals achieve financial freedom without actively practicing. Today, Shawn joins me to discuss five mistakes often impeding dentists' economic success.

Shawn also explains the relationship between financial planning and treatment planning, his views on cryptocurrencies, and how to improve your financial planning skills and build a path towards a worry-free retirement. 

Tune in to learn more!

 

Key Takeaways 

  • The top financial planning mistakes dentists make (00:00)
  • Shawn's background and why he created Dentist Exit Planning (02:07)
  • Comprehensive financial planning for dentists (04:02)
  • Mistakes that prevent dentists from achieving financial success (07:31)
  • How financial planning and treatment planning are related (13:32)
  • Is DIY financial planning a good idea? (16:41)
  • How to become independent from active practice (21:39)
  • Shawn's views on cryptocurrencies (28:19)
  • Lightning round questions (33:42)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Dentist Exit Planning: https://www.dentistexit.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Using Your Practice Value to Plan for the Future with Dr. Michelle Hedgecock12 Jul 202400:37:26

About 80% of dentists are undervaluing what their practice is worth! A shocking number, don't you think?

The fact is, several dentists wait until they slow down to sell without realizing that their practice value is highest when they're at their peak. 

To share everything you need to know to get the most bang out of your buck when selling is this episode's guest, Michelle Hedgecock. 

Michelle is a clinical researcher and a former dental surgeon, and owned two thriving practices in Austin, Texas. After having to sell at 42, she realized how ill-prepared doctors are when it comes to selling and determining the fair market value of their business.

This experience ultimately drove her to become a business development associate with Connect The Dents, where she performs practice valuations and guides doctors in determining the best options and timings for selling their business.

How practice valuations can help you plan for the future, tips on increasing the fair market value of your practice, what EBITDA is, and when doctors should consider selling for max profit are some main themes of this conversation. 

Michelle and I also touch on the different types of buyers, including individual doctors, DSO's, and DPO's, and what types of practices are ideal for each.

Tune in to learn more about how Michelle and the unique valuation process and matching program at Connect The Dents can save you 6-10% in selling costs. 

PS. Get a $300 discount on a practice valuation with Connect The Dents. Just say you heard them at the Raving Patients Podcast.

Key Takeaways:

Meet Dr. Michelle Hedgecock & her experience with selling her practice (00:00)

Explaining EBITDA & how fair market value is determined (06:17)

When to get your practice valuated (11:48)

When to consider selling your practice & increasing its fair market value (16:14)

The difference between a private sale and a DSO/DPO sale (23:07)

How matching program at Connect The Dents works (28:55)

Lightning Round Q&A With Michelle (31:55)

Additional Resources:

Learn more about Connect The Dents here or on their LinkedIn.

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.

Use code RAVING to save $100 on registration.

Learn proven dental marketing strategies and online reputation management techniques here.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Dental Sleep Medicine: The Perfect Practice Growth Strategy?26 Aug 202200:32:01

Sleep apnea is a breathing disorder that can lead to serious health problems such as high blood pressure and heart issues if untreated. However, recent developments in dental sleep medicine seem to have found the perfect solution.

Mona Patel is a veteran dental professional, dental sleep coach, and founder of Dental Snoozology. Today, Mona joins me to discuss how she got involved in dental sleep medicine, how she managed to develop a treatment, and how she is helping practices learn more about the benefits of dental sleep medicine.

You'll also learn why dental sleep medicine is a fantastic practice growth strategy and how to attract more dental sleep patients.

Tune in to find out more!

 

Key Takeaways 

  • Intro (00:00)
  • Mona's background and how Dental Snoozology came to be (01:43)
  • How Mona got involved in dental sleep medicine (06:04)
  • The story of how Mona became a dental sleep mentor (11:57)
  • Why Mona decided to retire from dentistry (14:25)
  • Dental Snoozology's charitable contributions (22:47)
  • Lightning round questions (23:54)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Dental Snoozology: https://dentalsnoozology.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

No-Interest Payment Plans: 3 Often-Overlooked Reasons You Should Offer Them19 Aug 202200:31:02

Practices that use patient finance companies spend around $15,000 to $30,000 per year on "discount fees." Moreover, dental practices that run recurring card payments through in-house or practice management software-driven payment plans also lose thousands of dollars per year in merchant fees. Fortunately, there is a much better alternative: DOCPAY.

Today, I'm joined by Ron Barnett, CEO of DOCPAY, to discuss the benefits of offering interest-free payment plans to your patients compared to traditional third-party financing. Tune in to find out more!

You'll learn how DOCPAY provides a reliable way to get paid, why it's a fantastic choice for patients, and how it can help you keep all that hard-earned money in your pocket - instead of the pockets of finance companies and card processors.

 

Key Takeaways 

  • Intro (00:00)
  • Ron's background and how DOCPAY came to be (01:33)
  • Why DOCPAY is different from other third-party financing companies (02:33)
  • The main reason practices should consider using DOCPAY (10:50)
  • The benefits of using DOCPAY's online payment portal (16:47)
  • Why practices lose so much money on merchant services fees (17:39)
  • Special offer for 'The Raving Patients Podcast' listeners (24:29)
  • Lightning round questions (26:43)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about DOCPAY and get a special offer at: https://docpay.com/ravingpatients

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

THIS Powerful Software Is Disrupting The Dental Space05 Aug 202200:34:29

Dental practices are increasingly looking at VoIP technology as a faster, flexible alternative to traditional phone lines. However, many practice owners still find this technology unreliable and difficult to use. But it doesn't have to be that way!

Kevin Tallman, CEO of Mango Voice, joins me today to explain how Mango's innovative VoIP technology can help you manage your phone system and streamline your dental practice operations seamlessly and intuitively. Tune in to find out more!

We also discuss the most significant advantages of Voice over IP over traditional landlines, what makes Mango unique, and how it's helping the dental community.

 

Key Takeaways 

  • Intro (00:00)
  • Kevin's background in the dental space (02:23)
  • What is Mango Voice? (05:19)
  • Mango's main integrations with patient engagement platforms (11:45)
  • How Mango can benefit your dental practice (12:37)
  • VoIP vs traditional phone lines (16:11)
  • The one thing that makes Mango unique (21:10)
  • Lightning round questions (26:17)
  • Special offer for 'The Raving Patients Podcast' listeners (31:47)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Mango Voice: https://mangovoice.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

5 Effective Patient Retention Strategies To Boost Practice Growth29 Jul 202200:36:28

While increasing case acceptance and attracting new patients are essential for practice growth, there's no better strategy to scale your practice than improving patient retention. 

Debbie Bittke is a practicing hygienist helping hygiene departments grow by implementing cost-effective patient retention strategies and improving efficiency. She is also the founder of Dental Practice Solutions, a dental recruitment and consulting firm.

Today, Debbie joins me to discuss how to get new patients, reactivate overdue hygiene patients, and her top five patient retention strategies to boost practice growth. You'll also learn how to reduce last-minute appointment changes and a few tips on improving the patient experience.

Tune in to find out more!

 

Key Takeaways 

  • Intro (00:00)
  • Why there's currently a shortage of dental hygienists (02:41)
  • How to prevent patients from canceling their appointments (05:59)
  • The importance of developing an appointment procedure (14:21)
  • Cost-effective strategies for new patient growth (18:31)
  • How to reduce last appointment minute changes (22:38)
  • Tips on getting patients to attend their revaluation visits (25:05)
  • Lightning round questions (39:03)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Dental Practice Solutions at: https://dentalpracticesolutions.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This Technique Will Change Dentistry Forever | Enhancing The Patient Experience22 Jul 202200:36:38

Once in a while, a genuinely exciting development happens in dentistry, and today, I'm thrilled to introduce you to one of them.

Dr. Gregory Tuttle has developed a revolutionary local anesthesia technique called TuttleNumbNow, which has worked wonders in enhancing the doctor/patient experience, improving efficiency, and growing revenue.

Dr. Gregory joins me today to discuss his technique's benefits compared to the traditional local anesthesia technique, how it works, and how you can get started.

Tune in to find out more!

 

Key Takeaways 

  • Intro (00:00)
  • What is TuttleNumbNow? (02:14)
  • Dr. Gregory's background in dentistry (05:01)
  • What makes this technique so revolutionary (06:53)
  • The problem with traditional local anesthesia (10:04)
  • How this technique works (11:43)
  • What to consider when employing the method (17:05)
  • Common anesthesia myths (21:27)
  • How TuttleNumbNow improves patient experience (23:56)
  • Lightning round questions (29:54)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Find out more about TuttleNumbNow: https://tuttlenumbnow.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Boost Patient Experience With This Remote Dental Monitoring App15 Jul 202200:36:45

Patients increasingly demand digital options when it comes to dentistry; practice treatment plan close rates go up a minimum of 15% by offering remote monitoring alternatives. So, what is the formula to success without disrupting your current workflow? 

In this week's episode, I welcome dental professionals and entrepreneurs Matthew Quinn and Dr. Kurt Hoffman to learn more about In Hand Dental (previously known as AlignFlow), an innovative dental monitoring app they've developed.

Tune in to learn why offering treatment plans remotely monitored can be a fantastic opportunity for practice growth and how they can help you improve your workflow, reduce chair time, and boost patient experience.

 

Key Takeaways 

  • Intro (00:00)
  • Matt's and Kurt's background and journey (02:01)
  • How the app can help practices improve patient experience (04:44)
  • The most significant advantage remote monitoring offers dentists (09:21)
  • Why remote monitoring is a fantastic opportunity for practice growth (16:29)
  • How the app tracks and boosts patient compliance (25:00)
  • Special offer for 'The Raving Patients Podcast' listeners (31:46)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Download the In Hand Dental App: https://play.google.com/store/apps/details?id=com.inhandhealth.alignflow.patient&hl=en&gl=US

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

5 Ways Fake Reviews Are Hurting Your Dental Practice08 Jul 202200:38:12

In the last two years, Google removed 130 million fake reviews (almost 180,000 fake reviews per day!), and that's just the tip of the iceberg.

Illegitimate reviews can severely harm your online reputation and are quickly becoming a persistent problem in the dental space. So, how can practice owners identify and eliminate fake reviews?

Curtis Boyd, Founder of The Transparency Company, joins me to discuss their innovative AI algorithm, which predicts whether a business has earned or purchased them online. Tune in to learn more!

We also share tips on identifying fake reviews and what you can do to protect yourself from deceptive marketing practices.

 

Key Takeaways 

  • 5 ways fake reviews are hurting your dental practice (00:00)
  • Curtis' background in dental and tech industries (02:56)
  • How problematic are fake reviews in dentistry? (11:25)
  • How fake reviews harm dental practices (12:41)
  • Why identifying counterfeit reviews can be so challenging (16:14)
  • The best way to protect yourself from illegitimate reviews (20:26)
  • The fundamentals of online reputation management (31:09)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about The Transparency Company at: https://askfortransparency.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Silent 'Killers' In Dentistry: 3 Hidden Risks You Should Know About01 Jul 202200:39:29

There's a specific issue that affects dental professionals daily, yet we seldom talk about: noise-induced hearing loss.

Much of the gear we use in the dental office is loud enough to cause severe health issues after prolonged exposure. So, what can we do to prevent this risk?

Today I welcome Dr. Sam Shamardi, clinician, author, and dental entrepreneur, to discuss the noise exposure problem in dentistry and how to protect your hearing as a dental professional.

 Dr. Shamardi also shares his advice on overcoming two other issues plaguing dentists: financial struggles and low patient case acceptance.

Tune in to find out more!

 

Key Takeaways 

  • The silent 'killers' within dentistry (00:00)
  • Dr. Shamardi's background and journey (02:24)
  • The problem nobody in the dental space addresses (06:13)
  • How this technology can help you prevent hearing loss (10:47)
  • Why noise-induced hearing loss seldom receives attention (16:32)
  • Diving into Dr. Shamardi's book on financial advice for dental professionals (23:42)
  • Financial strategies all new dental professionals should know (26:08)
  • Lightning round questions (34:20)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Get Dr. Shamardi's book, 'The Financial Guide For Dentists': https://www.amazon.com/Financial-Survival-Guide-Dentists-Everything/dp/1735370002

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Why Premium Dentures Are More Profitable Than You Might Think24 Jun 202200:36:30

It's no secret that both patients and doctors complain about doing dentures. They often get a bad rep, but in reality, there are many misconceptions about denture care.

More importantly, dentures can be much more profitable for your practice than you might think!

Lorin Berland, internationally acclaimed cosmetic dentist and founder of Dr. B Dental Solutions, joins me today to discuss why the popularity of dentures is rising and how his denture care products can help you scale your practice.

Tune in to learn more!

 

Key Takeaways 

  • Why dentures are more profitable than you might think (00:00)
  • Lorin's background in the dental industry (02:17)
  • Why Lorin had to retire from practicing dentistry (06:35)
  • What every practice owner should know (13:00)
  • Common misconceptions around dentures (14:23)
  • The main reason dentures can be so profitable (18:24)
  • Innovative denture care products you should know about (21:42)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Dr. B Dental Solutions at: https://drbdentalsolutions.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

The Uncomfortable Truth About Dental Aligners (And What To Do About It)17 Jun 202200:38:14

Most dentists know that dental aligners can quickly become a nasty breeding ground for potentially harmful bacteria if not appropriately sanitized - which can be challenging and frustrating for many patients.

In fact, one of the most common complaints dental practices get from patients is how difficult it is to keep dental aligners and other removable appliances clean. So, what can you do about it?

Today, Steraligner's Trevor Hier (Executive Vice President) and Ian Miller (Director of Global Sales) join me to discuss how their product can help your patients keep their aligners and retainers clean.

Tune in to learn why Steraligner® was created, its use cases, and how it improves compliance and the doctor/patient experience.

We also share our views on the importance of taking care of your removable appliances and how Steraligner® can help you increase your practice's revenue.

 

Key Takeaways 

  • The uncomfortable truth about dental aligners (00:00)
  • Trevor's and Ian's background in the dental industry (02:46)
  • Why do removable appliances get so dirty? (09:24)
  • How can people best take care of their removable appliances? (14:46)
  • How Steraligner® can help dental practices increase office revenue (17:11)
  • Steraligner's ancillary products (Sterasmile, Sterabrush, Sterling) (25:59)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Steraligner at: https://www.steraligner.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Brace for Impact: Smiles and Stories in the Social Sphere with Janelle Baum05 Jul 202400:40:11

Are you creating quality video content for your practice? Chances are, you're not doing it enough!

Short-form video content has been on the rise for quite a few years now. So, now, more than ever, dental practices have to lean into this tool to boost patient engagement and compliance.

But how do you create content that goes beyond just basic information?

Today's guest is here to share all about it. 

Janelle Baum is a cutting-edge orthodontic influencer that's using the power of social media and video content to transform dental practices  —  and businesses in general, too.

With over seven years of experience as an orthodontic treatment coordinator and a background in theater and improv, Janelle delivers a one-of-a-kind approach to patient interactions. It starts by using short, engaging videos to inform and entertain patients at different stages of their journey, boosting case acceptance, helping them know what to expect before an appointment, and everything they need to follow during their treatment.

This episode is packed with insights, such as how medical professionals can humanize themselves through short-form videos and how to make patients feel more at ease with procedures.

Janelle also advocates for actively involving patients in social media content creation, which not only boosts the practice's visibility and improves patient compliance, but also creates a vibrant office culture that spreads through word of mouth. Plus, she shares how practices can leverage feedback systems like Avius tablets to gain honest reviews directly from children. 

If you're looking to stand out with video content, this is the episode to listen to. Tune in!

Key Takeaways:

Meet Janelle Baum & her start as a treatment coordinator (00:00)
How Janelle helps orthodontic offices (05:34)
Cultivating a vibrant office culture (11:33)
Who in the dental practice should be doing the videos (17:02)
Social media as a growth engine for dental practices (21:14)
Video campaigns for enhanced patient engagement (25:32)
A full breakdown of Janelle's services (30:45)
Lightning Round Q&A With Janelle (35:03)

Additional Resources:

Connect with Janelle: 

TikTok: https://www.tiktok.com/@the_ortho_influencer
Email: janelle@theorthodonticinfluencer.com
Website: https://theorthodonticinfluencer.com/

Check out Kaleidoscope Orthodontic Digital Marketing: https://thekaleidoscope.com/

Learn more about Avius: https://avius.com/facilities-management-customer-satisfaction-surveys/

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/

Use code RAVING to save $100 on registration.

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

The 3 C's To Effectively Implement New Tech In Your Practice (with Travis Rodgers)10 Jun 202200:30:50

One of the most significant challenges dentists face today is implementing new technologies that can assist with both clinical and front office tasks to deliver high-quality care for patients.

Dental software expert Travis Rodgers, also known as 'The Dental Software Guy,' joins me to share some tips on effectively managing new dental practice management software. Tune in to learn more!

Travis is considered a leader in dental innovation and technology, having launched over 200 products for top brands in the dental industry and built 18 dental software programs. He also pioneered integrating dental practice management software into lab management systems.

We discuss what causes dental practices to fail in implementing new systems, how to remove impediments to implementing new technology, and the 3 C's of implementing change.

 

Key Takeaways 

  • How to effectively implement new dental practice management software (00:00)
  • Travis's background in dentistry and technology (01:40)
  • The 3 'C's' of implementing change (03:41)
  • The key to implementing new technologies (09:38)
  • Why it's a good idea to hire a consultant when introducing new software (17:16)
  • Lightning round questions (25:05)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Schedule a free consultation with Travis at: https://www.travisrodgers.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Make $1,000,000/ Year With These Practice Growth Strategies27 May 202200:43:37
What is the secret to growing a million-dollar practice?

Scott Leune, founder of Breakaway Practice Seminars, joins me today to share his tips on increasing case acceptance, reducing expenses, improving your marketing, and ultimately building a million-dollar practice.

Breakaway Practice is a dental practice management company that has helped over 500 practice owners scale their business by implementing growth-boosting changes, predictable management systems, and innovative profit maximizers.

We also discuss the best third-party financing companies, budget management strategies, and Scott's quick little habit that helped him become incredibly successful.

Tune in to find out more!

 

Key Takeaways 

  • How to grow a million-dollar practice (00:00)
  • Scott's background and journey (01:39)
  • How some dentists built multi-million dollar practices (04:45)
  • The most significant expense practices have (06:52)
  • The ingredients of a million-dollar practice (10:04)
  • What you need to know about third-party financing (16:58)
  • The most profitable part of a dental practice (20:38)
  • Budget management strategies for dentists (24:47)
  • The essential traits of successful business owners (30:22)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Breakaway Practice Seminars: https://www.breakawayseminar.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Could This A.I. Company Change Dentistry Forever?27 May 202200:41:42

With all the hype around AI, countless companies claim they're employing this technology - yet as a mere marketing gimmick. However, there's always an exception, and today I'm excited to introduce to you the first FDA-approved AI startup specializing in dentistry: Pearl.

They've developed the first AI-enabled dental X-ray, capable of detecting and identifying pathology, existing restorations, and natural anatomy in real-time.

Ophir Tanz, CEO of Pearl, joins me to explain why their technology has the potential to elevate the standard of clinical care for every patient in the world. We discuss how this technology works, its capabilities and limitations, and the future of AI in dentistry.

Tune in now to learn more! 

 

Key Takeaways 

  • How AI will change dentistry forever (00:00)
  • Ophir's background in tech and AI (01:51)
  • What makes Pearl unique in the dental space? (07:44)
  • How AI works and its potential applications in clinical care (08:57)
  • The significance of Pearl's FDA clearance (15:19)
  • How AI will benefit dental practices (19:15)
  • The future of AI in dentistry (26:09)
  • Lightning round questions (33:38)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Pearl here: https://www.hellopearl.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

7 Ways to Optimize Your Dental Marketing Using Google My Business20 May 202200:39:23

Google My Business is an undeniably convenient tool for boosting your digital marketing strategies and scaling your practice. However, many dentists still don't know how Google My Business works, and to be fair, it can be challenging to understand at first. 

Fortunately for you, Adrian Lefler, CEO at 'My Social Practice' and online dental marketing expert, joins me today to explain the 7 ways you can optimize your online dental marketing with Google My Business. Tune in now to find out more!

You'll learn how to get more reviews, improve your Google Maps ranking, SEO best practices, and some do's and don'ts when using Google My Business. 

 

Key Takeaways 

  • How to optimize your dental marketing with Google My Business (00:00)
  • Adrian's background in dental and social media marketing (02:34)
  • What most dentists don't know about Google maps (09:27)
  • How to optimize your Google My Business page (13:39)
  • Why you shouldn't call yourself a dental clinic (19:49)
  • How to rank higher on Google Maps (24:22)
  • SEO explained: best practices and common mistakes (30:52)
  • Lightning round questions (35:11)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about My Social Practice at: https://mysocialpractice.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

The Top 3 Dental Companies All Dentists Should Know in 202213 May 202200:37:07

One of the best ways to grow your practice is to leverage the latest tools and services that innovative startups are putting forward in the dental space.

Today, I welcome Alice Limkakeng, Michael Infanger, and Jinesh Patel to discuss how their startups are revolutionizing the dental industry and how they can help you grow your practice in 2022.

Alice is the CEO of Sleep Architects Inc, a company that has developed a new therapy line to treat obstructive sleep apnea. 

Michael is the founder and president of VERENA solutions, a safety platform disrupting the dental field through an array of high-quality products and innovative software services that advance care delivery. 

Jinesh is the CEO and co-founder of UptimeHealth, a fast-growing software startup that helps dental practices understand their dental equipment and how to take care of it.

Tune in to learn what makes these 3 startups so innovative and how they can help you scale your dental practice in 2022!

 

Key Takeaways 

  • The best companies to grow your practice in 2022 (00:00)
  • What makes these 3 startups so unique (03:37)
  • How Sleep Architects is helping dentists grow their practice (09:58)
  • Two ways you can scale your practice with VERENA Solutions (12:08)
  • The benefits of UptimeHealth's equipment management tools (14:17)
  • How the pandemic changed the dental care industry (16:51)
  • The top trends in the dental space you should be watching in 2022 (25:47)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about VERENA Solutions: https://www.verenasolutions.com/

Learn more about UptimeHealth: https://www.uptimehealth.com/

Learn more about Sleep Architects Inc: https://www.sleeparchitx.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Avoid This $50,000 Mistake With These Cybersecurity Tips06 May 202200:39:36
Cybersecurity threats have plagued the dental industry for years, especially since COVID hit. A ransomware infection could instantly wipe out your data permanently, cause days or weeks of downtime, and open you to hefty HIPAA fines and penalties. 

Lorne Lavine, founder and president of 'The Digital Dentist', joins me to discuss his three-pronged approach to cybersecurity: what can you do to keep the bad guys out, how do you deal with them if they get in, and finally, how to recover your data when all else fails. 

Tune in to learn how you can best evaluate your practice's defenses and ensure that your IT company is following best practices to help you.

 

Key Takeaways 

  • Cybersecurity tips for dentists (00:00)
  • Lorne's background in dentistry and tech (01:50)
  • Why dental practices are especially vulnerable to ransomware attacks (04:13)
  • Dental office cybersecurity best practices (07:16)
  • Are you responsible for suffering a ransomware attack? (20:17)
  • Common HIPAA compliance mistakes dental offices make (25:13)
  • How to properly backup your data (33:13)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Find out more about The Digital Dentist at: https://www.thedigitaldentist.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This FREE Dental App For Clinicians Will Change Your Life29 Apr 202200:39:28

Dental professionals are busy people, so meeting with product reps isn't always easy. Moreover, the pandemic drastically altered the clinician/manufacturer relations; reps don't even come into my office anymore - they barely call me on the phone.

Fortunately, there's a new, free app for dentists which allows you to communicate with reps instantly, add free time to your days, and reduce the everyday stress involved with being part of a dental practice: vTail.

Mike McCarthy, a dental marketing veteran and CMO of vTail Healthcare Communications, joins me today to discuss all you need to know about vTail. Tune in to learn how the app works, what makes it unique, and how it can radically simplify how you run your practice.

 

Key Takeaways 

  • The app that all dental professionals should download (00:00)
  • Mike's background and experience in the dental space (02:23)
  • How COVID changed the clinician/manufacturer dynamics (06:52)
  • What makes vTail stand out from the pack (11:17)
  • Why clinicians should download the app (16:23)
  • How vTail works (25:45)
  • Lightning round questions (31:07)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about vTail Healthcare Communications: https://www.vtail.co/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

The 5 Essential Elements of a Successful Dental Practice Website22 Apr 202200:36:41
Your website is the "heart" of your online marketing. With so much competition amongst dental practices, you need a website that will help you stand out from the pack. My guest today is Kayvan Mott, co-founder of DocSites.com, a company that specializes in helping dentists and doctors improve their marketing strategies and online presence.

We discuss the five essential elements your website needs to be effective with current and prospective patients. Tune in now to learn how to showcase your practice and leverage marketing tools like SEO and social media to increase your online visibility.

 

Key Takeaways 

  • 5 elements for your practice's online success (00:00)
  • Why Kayvan decided to build DocSites.com (01:46)
  • #1: How to showcase what makes your practice unique (04:54)
  • #2: Choosing the right pictures for your website (10:02)
  • #3: How to build the perfect 'meet the doctor' page (12:40)
  • #4: The best way to optimize your website (15:43)
  • #5: Highlighting your successes and leveraging technology (28:44)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about online marketing and website management for dentists at https://www.docsites.com/


This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Is Dental Insurance Killing Your Reviews?15 Apr 202200:40:38

Most offices manage insurance poorly due to a lack of knowledge, understanding, or training, resulting in complaints and bad reviews. Yet every office in the country deals with dental insurance, even fully FFS offices. So, should practices just avoid dealing with dental insurance?

In today's episode, I welcome practice owner and dental business coach Travis Campbell to discuss why getting insurance management right can help you win better patient advocates and more positive online reviews. 

Tune in to learn the best insurance management practices, the truth about pre estimates, and some tips and tricks on improving patient reimbursement.

 

Key Takeaways 

  • How dental insurance may be killing your reviews (00:00)
  • Travis' journey and background in dental insurance (01:42)
  • Why dental insurance often means bad reviews (05:51)
  • Insurance management best practices (14:41)
  • How to improve your insurance estimates (20:45)
  • Tips and tricks on improving patient reimbursement (27:04)
  • Are pre estimates more damaging than good? (33:13)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

The Ultimate HIPAA and OSHA Compliance Guide with Danielle McKinley, 'The HIPAA Chick'08 Apr 202200:33:08
Compliance is a complicated topic that many practices tend to push down the priority list. While understandably tedious to deal with, compliance is nevertheless an essential part of your practice that could cause a ton of risk if neglected.

The good news is that you can adopt some simple strategies to improve your practice's compliance status!

Today, I welcome Danielle McKinley, also known as 'The HIPAA Chick,' to break compliance down for you. Tune in to learn our step-by-step guide on HIPAA and OSHA compliance to protect your patients, yourself, and your practice.

You'll also learn some common misconceptions about compliance, the importance of business associate agreements, and what practice owners need to know about cyber insurance.

Key Takeaways 

  • Intro (00:00)
  • Is responding to an online review a HIPAA violation? (02:44)
  • How to improve your practice's compliance status (04:37)
  • What are some common compliance violations? (09:38)
  • The number one thing a practice can do to prepare for an incident (12:46)
  • Why business associate agreements are crucial (14:48)
  • What practice owners must know about cyber insurance (20:02)
  • Lightning round questions (27:00)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Smile Talk: Leveraging AI Insights for Dental Practice Growth With Breanna McMillen28 Jun 202400:33:26

Here's a shocking fact: on average, most dental offices miss at least 30% of their incoming calls. 

Just imagine all the potential revenue slipping through the cracks just because your staff is too busy to address those calls.

Today, I'm bringing you a solution to this! 

In this episode, I sit down with Breanna McMillen, head of sales at Peerlogic, to find out how conversational AI can improve patient calls and transform dental practice revenue.

Breanna's 20-year journey in dentistry, from hygiene assistant to overseeing multi-location operations and later becoming a dental-specific myofunctional therapist before transitioning to the tech and sales leadership side of dentistry, make her a guest with a remarkable breadth of knowledge.

We go deep into how Peerlogic's conversational AI can streamline front office tasks and take call monitoring to the next level, securing fewer missed opportunities and more revenue generation. The technology listens to calls, identifies missed opportunities, and helps staff follow up efficiently, making it a revolutionary tool for front office operations for nearly every type of dental practice.

Breanna also shares the broader implications of AI in dentistry, addressing common misconceptions and sharing the exciting future developments in responsive AI that will further enhance patient engagement.

Listen now to learn how AI can help your practice capitalize on every single phone call!

PS. If you decide to sign up for Peerlogic, mention the Raving Patients Podcast to get 2 months free.

Key Takeaways:

Meet Breanna McMillen & What Peerlogic Is (00:00)
Practices that can benefit from Peerlogic & the importance of phone calls (04:09)
Breanna's take on AI in dentistry (08:39)
The difference between AI insights and call tracking metrics (10:19)
Using AI to handle missed opportunities, call volume, and insurance (14:04)
The future of Peerlogic & reconnecting with missed calls (19:56)
Implementing Peerlogic in your dental practice & final thoughts (22:26)
Lightning Round Q&A With Breanna (26:10)

Additional Resources:

Schedule a demo for Peerlogic here: http://www.peerlogic.com

Connect with Breanna on LinkedIn: https://www.linkedin.com/in/breanna-mcmillen-09820920a/

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/

Use code RAVING to save $100 on registration.

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

7 Ways To Grow Your Dental Practice in 202201 Apr 202200:44:09

Understanding what worked in 2021 and what didn't will tremendously help practices and office managers plan for 2022.  Nadeem Kassam, Founder, and CEO of dental marketing agency Connect the Doc, joins me today to discuss the 7 best strategies to adopt in 2022 to grow your practice. Tune in to learn the most common metrics you should be tracking in your practice and how to improve on them. 

We also discuss the consumer decision-making process, some marketing trends and observations from 2021, and how to set up your practice for success in 2022.

 

Key Takeaways 

  • Intro (00:00)
  • Nassam's background and entrepreneurial journey (02:17)
  • How to grow your practice: Step # 1 (06:46)
  • Step # 2: Creating a revenue timeline (08:20)
  • Step# 3: Know your production per service (10:44)
  • Step #4: Attracting and maintaining employees (16:31)
  • Step #5: How to approach marketing (19:07)
  • Step #6: Creating an excellent patient experience (22:37)
  • Step #7: Leveraging technology (25:58)
  • Marketing trends and observations for 2022 (27:12)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Connect the Doc here: https://connectthedoc.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Why Leading Clear Aligners Provider Candid Shut Down Their D2C Business Model25 Mar 202200:40:40

Candid, a pioneering clear aligners provider, just closed all their 40+ studios and folded the D2C side of the business. What prompted the team to make this bullish resolution?

Nick Greenfield, CEO at Candid, joins me today to discuss the factors behind this decision and why he believes strategic B2B is the way of the future.

My second guest is renowned dentist Dr. Ben Miraglia, who shares his personal experience joining CandidPro and how the company has provided him with a level of control and quality unlike anything else on the market. 

We also discuss the oncoming shift from D2C to B2B, plus some tips on evolving as a business and meeting your customers where they're at.

Tune in now to find out more!

 

Key Takeaways 

  • Intro (00:00)
  • Nick's and Dr. Miraglia's background (02:15)
  • What sets Candid apart from the competition (08:18)
  • Why dentists should consider becoming CandidPro providers (11:48)
  • How the onboarding process works for dentists (27:56)
  • How to become a CandidPro provider (37:30)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about CandidPro at: https://www.candidco.com/candid-professional

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

How Dental Professionals Can Help Stop Human Trafficking18 Mar 202200:41:47

Human trafficking is the fastest-growing organized crime globally – even ahead of drugs.

We seldom discuss this uncomfortable topic, but this issue is so persistent that it's critical for health care professionals to help report,  recognize and stop human trafficking. So, how can you be part of the solution as a dental professional?

Today I'm joined by Loren King, account executive at Edge Health Solutions and an international speaker and consultant with ample experience in the dental industry. 

We discuss what human trafficking is, what it looks like, and what action steps dentists can take to potentially save a human life. Tune in to find out more!

 

Key Takeaways 

  • Intro (00:00)
  • Loren's background in the dental industry (02:11)
  • What is human trafficking? (06:21)
  • The different types of human trafficking (13:44)
  • How does it concern the dental industry? (19:14)
  • What dental professionals can do to help (22:37)
  • What sets Edge Health apart from other healthcare companies (29:53)
  • Lightning round questions (35:38)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Edge Health Solutions: https://edgehealth.co/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

Smile Now, Pay Later: Re-Inventing Patient Financing11 Mar 202200:43:43
Do you offer third-party financing to your patients?

While there are many financing companies out there, today I wanted to share with you the one company I always recommend to practice owners: Sunbit.

Sunbit's technology provides access to every single patient with a FICO score above 500 - almost 85 to 90% of people get approved with interest rates that are fair and easy.

The company focuses on specific industries, leveraging artificial intelligence and machine learning to give specialized offers to each patient and approve more people at fair rates.

Robert Nunziato, Sales Operations Head at Sunbit, joins me to discuss how the product works, the problems with traditional financing, and why third-party funding plays a prominent role in increasing case acceptance. Tune in to learn more!

 

Key Takeaways 

  • Intro (00:00)
  • Robert's background (02:01)
  • How Sunbit works (04:02)
  • Why I'm a huge fan of third-party financing (06:32)
  • The problem with traditional financing (08:50)
  • How Sunbit's technology is changing the third-party financing game (14:41)
  • Sunbit onboarding and training (23:02)
  • How third party financing can increase case acceptance (31:11)
  • Lightning round questions (36:29)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Sunbit: https://sunbit.com/

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

The 3 Best Ethical Marketing Strategies for High-Ticket Dentistry04 Mar 202200:41:49

Marketing should not be a stress point in your practice, and finding ways to support your team while still driving new business is vital. 

Tyler Jorgenson, CEO of Four Sail Digital Marketing, joins me today to discuss how to attract high-ticket customers to your practice by using automated lead systems. Tune in to find out more! 

You'll learn to develop a successful digital marketing strategy and how automation systems can help you optimize your campaigns.

 

Key Takeaways 

  • Intro (00:00)
  • Tyler's background and entrepreneurial journey (02:58)
  • Why many dentists don't have solid digital marketing strategies (05:30)
  • How Tyler added $1.25 Million in new business to one office (08:21)
  • Marketing techniques to attract high-ticket customers (12:51)
  • The 3 strategies to mastering digital marketing (20:14)
  • How a lead automation system works (25:22)
  • Lightning round questions (35:42)

 

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Learn more about Four Sail here

 

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

The Benefits of Smart Orthodontic Treatment25 Feb 202200:28:56

Orthodontic treatment can be a considerable expense for most patients; however, only 47.8% of patients are compliant with their treatment after the first year. Moreover, about 20% of those people have to get the treatment done again. 

So, how can we dentists help our patients follow through?

Today, my guest is Dylan Drozdowicz, entrepreneur and Founder / CEO of ToothCase LCC. Dylan has created a smart retainer case for post orthodontic treatment,  called MyToothCase, specifically designed to help patients with retainer compliance. 

The device uses an IoT platform and Artificial Intelligence to remind, track and reward retainer compliance via a mobile app.

We discuss how the product works, the top benefits for patients and dentists, and what to expect from ToothCase LLC in the future. Tune in to learn more!

Key Takeaways 

  • The benefits of smart orthodontic treatment (00:00)
  • Dylan's background and entrepreneurial journey (02:12)
  • Why many patients struggle with retention issues (03:34)
  • How MyToothCase works (09:02)
  • Why patients should invest in the product (14:06)
  • Lightning round questions (21:06)

 

Additional Resources

Learn more about MyToothCase here

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Investing in Oral Tech with Jeremy Krell, Managing Partner, Revere Partners18 Feb 202200:44:34

Dentists can now own a piece of the technology they use every day in the practice!

Jeremy Krell is the Managing Partner of Rever Partners, the first and only independent VC fund for oral health. Today, Jeremy joins me to discuss why oral tech is a high-performing investment opportunity for dentists and what to expect when building an investment portfolio. 

We also discuss the latest trends in the space and analyze how oral tech compares against other investment avenues. Tune in now to learn more!

 

Key Takeaways 

  • Investing in oral tech (00:00)
  • Jeremy's background in the tech and dental industries (02:09)
  • What you need to know before investing (07:27)
  • How to get started in oral tech (14:03)
  • The latest trends in oral health technology (20:25)
  • How does VC work? (34:34)
  • Lightning round questions (39:59)

 

Additional Resources

Learn more about Revere Partners here

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

How to Scale and Automate Patient A/R Collections Using Abella11 Feb 202200:29:24

What if you could collect patient A/R collections faster while using less staffing?

Today I'm joined by Kimberlee Mulkay, Customer and Sales Manager of Abella, the first patient A/R software that provides patients with a convenient solution to pay past due balances while generating substantial financial results for your practice. Tune in to learn more!

We discuss how Abella allows you to automate and scale patient A/R collections. You'll also learn how Abella can help you reduce collection costs, increase efficiency and collect more money faster- with no need for paper statements.

 

Key Takeaways 

  • How to scale and automate patient A/R collections with Abella (00:00)
  • How Kimberlee got started in the company (02:18)
  • Why you should consider Abella as a practice owner (03:20)
  • How the process works for patients (07:32)
  • Dealing with delayed payments the smart way (11:33)
  • What sets Abella apart from other online payment solutions (17:23)
  • How much does it cost to use Abella? (23:42)

 

Additional Resources

Find out more about Abella here

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

How to Become a Bolder Dentist04 Feb 202200:45:47
Why are bold individuals so successful in all aspects of life?

Fred Joyal is an author, entrepreneur, and public speaker with over 20 years of experience in marketing and advertising. Today, he joins me to discuss why boldness is a superpower anyone can learn and how to cultivate this life skill faster. 

Being bold as a dentist means you can ask for referrals, present bigger cases, give precise feedback to your team, and much more.

Tune in to learn Fred's 5-step guide on how to build up your 'boldness muscle' and achieve greater success as a dentist and practice owner.

 

Key Takeaways 

  • How to become a bold dentist (00:00)
  • Fred's background and entrepreneurial journey (03:09)
  • Why many dentists struggle with being bold (06:23)
  • 5 steps to develop boldness (10:23)
  • Why confidence is essential for success (18:43)
  • The one thing all successful people are good at (27:07)
  • Bad habits bold individuals avoid (30:27)
  • Why Fred's new book is so relevant today (34:22)
  • Lightning round questions (37:21)

 

Additional Resources

Get 'Super Bold; From Under-Confident to Charismatic in 90 Days' here 

Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com

Episode 4 - Moonlight Beach Dental28 Jan 202201:03:54

On this episode of the Raving Patients Podcast, Len sits down with Nicole Vane to discuss how consulting can be a waste of money, but investing in good software, people and systems is valuable! 

 

Nicole grew up in Sacramento, and went to UC Berkeley to pursue her studies as a bio major. She's known she wanted to be a dentist since the age of 12. She attended Tufts University, graduating in 2003, and has invested in a ton of CE constantly learning. She has always wanted to buy into a partnership, not realizing the only way was on her own path. She created a start up in 2014, and grew the practice to 1.8 with a single doctor in the first 4 years.

How to Save Big on Equipment for Your Practice By Using Data & AI | Yasin Abbak21 Jun 202400:39:10

In today's episode, we tackle a huge pain point for dentists: the sky-high prices for equipment. 

A not-so-widely-known fact is that there's a dental tax on equipment. In other words, one machine will be much more expensive for a dentist than for a veterinarian.

But there's an innovative tech platform that can help dental professionals find the best deals through data and AI, and today's guest is going to share everything you need to know about it.

Yasin Abbak is the founder of GroupUps, a new-age DSO for independent businesses. He has an impressive background, having previously founded and sold a sports tech platform with over 1 million customers and a supply chain tech platform for independent restaurants. 

With GroupUps, Yasin is revolutionizing the way small dental practices purchase equipment by leveraging data and AI to negotiate better pricing and organize group purchases. His goal to empower independently owned businesses to make smarter decisions and operate more efficiently has the potential to create a big shift in the industry.

In our conversation, we talk about how this advanced tool helps practices save money on dental equipment. Yasin also shares key strategies on when and how to negotiate, identifying leverage points for effective bargaining, and the long-term costs of overspending.

Ready to transform your purchasing power and secure the best deals for your practice? Tune in!

PS. There's an exclusive freebie for all Raving Patients Podcast listeners! Claim a FREE Rate My Quote analysis by visiting https://www.groupups.com/, filling out your wish list, and letting them know Dr. Len Tau sent you. 

Key Takeaways:

Meet Yasin Abbak & his company, GroupUps (00:00)
Yasin explains how GroupUps operates & leverages data & AI (06:50)
Getting better pricing on equipment & group purchasing (15:14)
The importance of avoiding overspending (23:01)
Negotiation tactics for dentists (26:17)
Get your FREE Rate My Quote analysis by GroupUps (29:30)
Lightning Round Q&A With Yasin (31:53)

Additional Resources:

Learn more about GroupUps here.
Follow GroupUps on Facebook here.

Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.

Use code RAVING to save $100 on registration.

Learn proven dental marketing strategies and online reputation management techniques here.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Episode 3 - The Opposite of Dental Insurance21 Jan 202200:47:41

On this episode of the Raving Patients Podcast, Len sits down with Leslie D'Agostino to discuss how we've barely scraped the service of the cultural/societal changes that we're beginning to see. Consumers dislike dental insurance just as much as you do; people are looking for alternative options. Playing small will not serve your office, your patient base, or those needing to access care. By offering membership plans, you're lifting the typical insurance barrier, that unfortunately plays a role in your case acceptance rate. Efficiency, however, will be key in order to have team buy-in and scale your automated revenue stream. Companies that have, by definition, automated revenue, are no longer viewed on the same playing field as transactional based companies; automated, subscription based revenue is given a 2-3x multiplier, conservatively speaking, in terms of valuation. Your membership plans should be 100% autonomous, and configured in a way that is not only appealing for those uninsured, but also those who are "insured."

 

Leslie D'Agostino is the COO and Product Manager of Planrise, a web-based dental membership platform. She is a graduate of TWU and a dental hygienist of 7 years. Leslie completed an internship in oral pathology from Baylor College of Dentistry. Prior to her involvement in the tech space, she managed a business, administrative staffing firm in Fort Worth, TX. It was here she learned trends in the increasing gig workforce, and witnessed a large population that is uninsured and underinsured.

Episode 2 - The Healthcare R&D Tax Credit14 Jan 202200:37:50

On this episode of the Raving Patients Podcast, Len sits down with Ben Dyches to discuss how the R&D tax credit provides a direct and potentially significant benefit to dental practices and dental practice owners. Most dentists are already doing things that satisfy the requirements to take this credit, but, as with all things tax-related, it's important to understand the fine print. 

 

Dr. Benjamin Dyches is the founder of Dr. Tax Credit, LLC. He studied microbiology and chemistry as an undergraduate before heading to dental school. Ben built multiple practices and worked with thousands of satisfied patients for over a decade. After selling his practices, he attended law school, with a focus on business law, healthcare law, and alternative dispute resolution. He is admitted to practice law in Utah and Nevada.


​Ben's background in science, hands-on patient care, business experience, and legal expertise make him a powerful and passionate advocate for healthcare and healthcare providers. He maintains a private law practice called Aegis Lion and resides in Utah with his family.

Season 5 Episode 1: Is Your Practice a Safe Harbor?07 Jan 202200:52:06

On this episode of the Raving Patients Podcast, Len sits down with Debi Carr to discuss cyber security and how it can protect your practice.

 

Debi Carr is recognized as a leader in cybersecurity and compliance. She is a Cyber Security and Crisis Management Consultant, Speaker, and CEO of   D K Carr and Associates, LLC.  She assists private practices in obtaining and maintaining security in their practices including performing risk analysis, team security training, and assisting doctors navigate through ransomware and other cyber-attacks.  Debi holds several certifications including HealthCare Information Security and Privacy Practitioner, Certified Associate Healthcare Information and Management Systems and is a member of AADOM, ADMC, HIMSS, IAPP, ISC2, ISSA, ISSAC, FBI InfraGard, SCN and Women of Cyber Security.

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