Susan Guthrie is back with some big news: the podcast has a new name! Welcome to The Practice Playbook Podcast, your hub for building a smart, sustainable, and fulfilling practice. And what better way to kick things off than by tackling one of the most powerful (and most avoided) topics out there: finding your niche.

Niching can feel scary. Maybe you’ve worried about turning people away, missing opportunities, or “leaving money on the table.” But the truth is, your niche is not a limitation, it’s the key to standing out, attracting the right clients, and building a business that feels aligned with who you are. 

In this episode, Susan shares a simple, step-by-step playbook to help you get clear on your niche and shows you how to put it to work in your practice.

This is a conversation full of “aha” moments and golden nuggets that will inspire you to focus your energy where it matters most: on the clients and work that light you up.

What You’ll Learn in This Episode:

• Why so many professionals resist choosing a niche (and why that fear is holding you back).
• The difference between a job title and a niche and why the latter is where your power lies.
• A step-by-step process to reflect, refine, and test your niche so it feels authentic to you.
• Practical ways to leverage your niche, from your messaging and pricing to building authority in your field.
• Golden nuggets to remember, including: why a well-defined niche builds trust, credibility, and income faster.

Resources and Next Steps:

Grab your copy of The Flat Fee Playbook:  https://amzn.to/4213I22

Download the Find Your Niche Worksheet: LINK https://bit.ly/PPP-Niche-Worksheet

 

Join the waitlist for The Practice Accelerator, Susan’s brand-new subscription program packed with resources, tools, and community support to help you grow smarter.

Inside The Practice Accelerator, you’ll get exclusive access to:

• Ad-free episodes
• A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry
• Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away
• And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books.

This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it.

So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here! 

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This Episode is Sponsored by Fourth Party Ready to streamline your practice? Fourth Party is the all-in-one platform built just for dispute resolution professionals, handling your intake, scheduling, file management, payments, and more.

As a listener of The Practice Playbook Podcast, you’ll get 20% off your first three months. Visit FourthParty.app and use code SUSAN20 at checkout to start building your practice like a CEO.

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CHECK OUT THE PRACTICE PLAYBOOK SERIES: 

Susan's growing collection of practical, no-fluff guides designed for legal, mediation, and service-based professionals who want to build modern, profitable, and purpose-driven practices. Each book is a focused “playbook” packed with actionable strategies, tools, and templates to help you grow with clarity and confidence—one smart step at a time.

The first title, The Flat Fee Playbook, launched as a #1 New Release on Amazon. The next book, The Thought Leadership Playbook, arrives October 1st— with more to follow covering branding, business planning, launching your practice, and more.

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susaneguthrie

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/practiceplaybookpod

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Meet Our Creator and Host: Susan Guthrie

Susan Guthrie is a top 1% attorney, mediator, coach, keynote speaker, trainer and #1 Amazon bestselling author with over 35 years of experience, now helping professionals build modern, profitable, and purpose-driven practices. A leader in the legal and dispute resolution fields, Susan is the former Chair of the ABA Section of Dispute Resolution and the creator of The Practice Playbook Series and Podcast and The Practice Accelerator. Through her books, podcast, and coaching, she empowers legal and entrepreneurial professionals to grow with clarity, confidence, and impact.

Melissa Brogdon, CEO and co-founder of Fourth Party, joins me today for a must-listen conversation on the backbone of every successful mediation practice: your backend systems. Whether you're launching your practice or trying to fix one that's stalled, chances are the issue isn’t with your logo or your website colors—it’s in your operations.

Melissa and I go deep into why building a strong business structure is make-or-break, what most mediators get wrong (spoiler: it’s not your branding), and how Fourth Party is transforming the way dispute resolution professionals run their practices.

Here’s what else you’ll hear in this episode:

• Why the backend of your business matters more than your brand colors
• How Fourth Party helps practitioners go from booking to billing seamlessly
• The role of onboarding and client experience in sustainable growth
• Why ease of use and thoughtful tech matter more than flashy tools
• What to audit right now in your intake process to avoid losing clients

More About This Week's Special Guest, Melissa Brogdon: Melissa leverages a career in operations management as a law firm administrator and as a nonprofit executive. She has been recognized as one of Georgia’s top 40 under 40 business leaders and secured key partnerships with Google for Startups, SAP/Pyxera Global, and Georgia Tech’s Advanced Technology Development Center, Georgia’s oldest tech incubator. Melissa is a graduate of Spelman College and The University of Pennsylvania Graduate School of Education.

Website:

https://www.fourthpartyapp.com

Social Media:

http://instagram.com/4thpartyapp

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This Episode is Sponsored by Smith.ai

Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.

MMMP Listeners Get:

• $100 off first month (Code: GUTHRIE)
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WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie welcomes Professor John Lande for an eye-opening conversation that blends innovation, insight, and the evolving role of AI in mediation.

In this special two-part series, Susan is joined by legendary dispute resolution scholar John Lande, yes, the same John Lande who generally is very cautious about electronic technology – but is all-in on AI but one conversation flipped the switch, and now he’s the mind behind the RPS Coach: a trailblazing AI tool powered by four decades of his research and writing. Built to help mediators, lawyers, educators, and students sharpen their skills and rethink their systems, the RPS Coach is more than just a chatbot, it’s a game-shifter.

In Part One, Susan and John get into why he became so enthusiastic about AI, how the RPS Coach came to life, and what it means to interact with a tool built from your own intellectual legacy. Whether you’re shaping the future of mediation or just curious about what’s next in the field, this episode delivers a fresh take on how tech and practice can elevate one another.

Here’s what else you’ll hear in this episode:

• What inspired John to create the RPS Coach despite hesitations about technology
• How the tool works and who it’s designed to help
• Real-world ways the RPS Coach can improve writing, curriculum, and mediation prep

Tune in next Thursday for Part Two, where we go deeper into how practitioners and educators are already using the tool and how AI might reshape the field of dispute resolution.

More About This Week's Special Guest, John Lande:  John Lande is the Isidor Loeb Professor Emeritus at the University of Missouri School of Law and a nationally recognized leader in dispute resolution. A mediator since 1982, he holds a J.D. from Hastings and a Ph.D. in sociology from the University of Wisconsin-Madison. His groundbreaking work has shaped how practitioners, courts, and educators approach negotiation, mediation, and dispute system design.

John is the recipient of the ABA Section of Dispute Resolution’s Award for Outstanding Scholarly Work, the Mangano Dispute Resolution Advancement Award, and multiple writing honors from CPR, AFCC, and others. His scholarship on early dispute resolution, collaborative law, and legal practice innovation has influenced a generation of professionals.

He has taught widely on negotiation, lawyering practice, and dispute system design, and is a Fellow of Educating Tomorrow’s Lawyers. He also serves on the editorial board of the Indisputably blog.

Websites and Resources: 

RPS Coach: https://chatgpt.com/g/g-67bdbff0204c81919bae3f14ac7810dc-rps-negotiation-and-mediation-coach

RPS Coach is Biased -And Proud of It: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5213572

User Guide: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5199282

Mediate.com Podcast 46: Training an AI on Yourself with Prof. John Lande: https://mediate.com/mediate-com-podcast-46-training-an-ai-on-yourself-with-prof-john-lande/

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This Episode is Sponsored by Thinkific!

If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business.

Want to do the same?

Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific

Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started.

Article:  The Fast-Track Guide to Creating a Profitable Downloadable Course

Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

So many mediation and dispute resolution professionals have pivoted to using Zoom or other video-conference programs to conduct their proceedings online that it seems everyone these days is "Zooming!"  However, there is one feature of Zoom (and many of the other programs) that is harldy used by dispute resolution professionals and that is the ability to RECORD!  Believe it or not, the ability to record a Zoom meeting can be an incredibly easy and inexpensive way to create useful videos that have a multitude of uses in your practice! You'll probably never hit "Record" in a mediation, but there are many reasons why it just might become one of your favorite features too!  Check out this episode to learn one more way you can benefit from your Zoom membership!

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About Our Host:  Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.) 

Susan also offers additional training and webinars in:

Social Media Marketing for Professionals  NOW AVAILABLE AS A DOWNLOADABLE PROGRAM 

DIY Website Basics DOWNLOADABLE PROGRAM COMING SOON!

Building an Online Practice 

Starting Your Own Podcast 

A Family and Divorce Mediation Primer

and MORE so be sure to check the site for dates and times and to REGISTER!  LEARN TO MEDIATE ONLINE www.learntomediateonline.com 

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-creating and co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

 

   

On this episode of The Learn to Mediate Online Podcast, Host Susan Guthrie speaks with her friend and colleague, Doug Witten, who is an experienced mediator and arbitrator who has handled more than 1,200 cases mainly in workplace, healthcare and contract matters, and who has been conducting online virtual proceedings for years.  Susan and Doug explore their personal insights into what works well in the online format and what sometimes goes wrong and why.  For so many mediators and dispute resolution professionals who have practices similar to Doug's, who work mainly in separate caucus, will find his experienced insights invaluable in preparing for their own online cases. There is a lot here for advocates too - find out what an experienced online mediator thinks is most important for a successful virtual mediation!

Some Highlights from this Episode:

• How the pre-mediation conferences can be one of the most important parts of an online mediation process and why.
• How presentations from our ABA colleagues, David Larson and Noam Ebner about 10 years ago and a computer on Jeopardy got Doug interested in ODR.
• Why Doug says that COVID has done in a few months what innovators like Colin Rule and others have been trying to do for 20 years.
• What is the anectodal feedback about online mediation that Susan has received from the 15,000+ professionals who have taken her course?
• Because virtual mediation is so visual, what positive effect does this have on communication between participants?
• Why adaptability is so important to success with online mediation.
• What is one of the most important things to do BEFORE the mediation starts?
• The impact of multilingual participants in an online mediation.

More About This Week's Special Guest:

Douglas J. Witten, Esq., principal of Innovative ADR International LLC, is a mediator and arbitrator who has 24 years of legal experience and has mediated 1200+ cases since becoming a registered neutral in 2003. Doug offers dispute resolution services across a range of areas including healthcare, workplace injuries, and contract matters. He previously practiced healthcare and corporate law, and he also served Georgia’s workers’ compensation agency in management roles including Chief Mediator and Deputy Director of the ADR Division.

Doug is a panel neutral for the American Health Lawyers Association Dispute Resolution Service and for BAY Mediation & Arbitration Services in Atlanta, Georgia. He is a member of ODR Latinoamérica and the International Council for Online Dispute Resolution (ICODR), and he currently serves as co-chair of the American Bar Association, Dispute Resolution Section, Mediation Committee’s Just Resolutions subcommittee, and on the Board of the Atlanta Bar Association’s Dispute Resolution Section.

You can reach out to Doug at dwitten@innovativeadr.com

You can read Doug's fantastic ODR Blog here:  https://www.innovativeadr.com/blog/

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About Our Host:  Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.) 

Susan also offers additional training and webinars in:

Social Media Marketing for Professionals  NOW AVAILABLE AS A DOWNLOADABLE PROGRAM 

DIY Website Basics DOWNLOADABLE PROGRAM COMING SOON!

Building an Online Practice 

Starting Your Own Podcast 

A Family and Divorce Mediation Primer

and MORE so be sure to check the site for dates and times and to REGISTER!  LEARN TO MEDIATE ONLINE www.learntomediateonline.com 

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-creating and co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

 

As a leading online dispute resolution professional, by far one of the most common questions that I hear is how do you establish rapport with participants or manage difficult emotions in an online proceeding when everyone is remote from each other?  There is great concern that you lose "the personal touch" in a virtual mediation but the good news is that there are ways to adjust your approach to continue to connect with your participants naturally with easily implemented tips from this week's guest, Dr. Debra Dupree, The Mindset Doc!  Dr. Debra is a psychologist and leading mediator and trainer who shares her insights for transitioning the emotional content of your mediations and online dispute resolution proceedings to the online platform to help you help your clients to resolve their disputes and move forward as you have always done.  

Some highlights from this episode:

• Find out why the pre-mediation conference(s) with the parties is more important than ever in a virtual mediation.
• What is the question that most mediators miss asking?  
• How does the acronym BEACH help you to find out what is important to your participants?
• What percentage of our communication is through our expression, intonation vs. the words we say?
• What happens to emotional intensity when participants are not in the same room?
• Why are the attorneys in mediation often more challenging emotionally to work with than the clients?

Dr. Debra is a veteran of hundreds of workplace and family mediations herself, both in person and online, so she is the perfect person to help us all to create that "personal touch" online - be sure to listen before your next online dispute resolution proceeding!

More information on this week's guest, Dr. Debra Dupree:  Dr. D represents the best of the best as an extraordinaire Business Mediator/Trainer and phenomenal transformational Keynote Speaker and Workshop Facilitator.  As the MINDSET Doc, her program, The AGILE Lawyer:  Leveraging Your Mindset, decodes the formula for moving litigators into peacemakers for client preservation and how to monetize the mediation mindset to pivot successfully. Debra has extensive training and experience in the psychology of human behavior and dispute resolution.  As the Director of Training for Mediation Training Institute (MTI), she worked directly with MTI’s founder, Dr. Dan Dana, a forerunner in the field of dispute resolution, training attorneys and human resource professionals as Workplace Mediators throughout North America. While not an attorney, she thought often about pursuing law school and even taught at law school in ADR for several years.  But, ultimately decided to stick to her passion for dealing with human behavior in conflict, seeking resolution.  Afterall, she was married to two attorneys and learned a lot along the way. Needless to say, she is attracted to the legal mind, its intellect, and ability to solve legal problems...she just wants to see advancement in their ability to deal with people problems!

For more information on Dr. Debra's upcoming FREE Webinar on using ZOOM to gain, retain and sustain clients when social distancing and working virtually are the new way of doing business , visit the landing page:  http://events.constantcontact.com/register/event?llr=quhbr9cab&oeidk=a07eh4ghl8h151d362a

For more information on Dr. Debra's upcoming programs visit www.theagilelawyerlife.com.

 

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About Our Host:  Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.) 

Susan also offers additional training and webinars in:

Social Media Marketing for Professionals

DIY Website Basics

Building an Online Practice 

Starting Your Own Podcast 

and MORE so be sure to check the site for dates and times and to REGISTER!  LEARN TO MEDIATE ONLINE

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-creating and co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

 

They say that when you fail to prepare, you prepare to fail and in the world of virtual mediation and online dispute resolution this is especially true! In this episode, online mediation expert, Susan Guthrie, walks mediators and attorneys through the important steps that should be taken to prepare clients for a virtual mediation. The true path to a successful resolution starts long before the first mediation session actually begins and the attorney bears much of the responsibility for making sure the client is ready to go when they click the link to join the meeting. The client needs to know what practical information they need in advance, such as the programs being used and the equipment and set up that they will need to participate. Then there are all the process factors and issues of privacy and confidentiality to be communicated and understood. Finally, advocates should be aware of the potential for unconscious bias against an unprepared client.

There is a famous quote that says "give me 6 hours to cut down a tree, and I will spend the first four hours sharpening the axe." Preparing your client for mediation is the same and much of an attorney's effort should properly be focused on the process before the mediation begins. Don't get caught with a dull axe - LISTEN TO THIS EPISODE TODAY!

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About Our Host:  Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.) 

Susan also offers additional training and webinars in:

Social Media Marketing for Professionals

DIY Website Basics

Building an Online Practice 

Starting Your Own Podcast 

and MORE so be sure to check the site for dates and times and to REGISTER!  LEARN TO MEDIATE ONLINE

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-creating and co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

As the new normal settles in of life during quarantine (and likely after), online dispute resolution continues to draw the attention of professionals and their clients alike.  With all that attention however, comes questions and Susan Guthrie, the Founder of Learn to Mediate Online is receiving hundreds every week.  In this episode Susan will name the top 8 questions that she receives and give you up to date answers to all of them!  There's even a bonus questions thrown in and she shares her expertise and the anecdotal feedback that she has received from her over 15,000 program attendees, so if you have questions about online dispute resolution, the answers are here!  Take a listen now!

******************************************************************************************************

About Our Host:  Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

 Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.)  Susan offers additional training and webinars in Social Media Marketing for Professionals, DIY Website Basics, Building an Online Practice, Starting a Podcast and more so be sure to check the site for dates and times!

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-creating and co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. (www.divorceandbeyondpod.com) which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

With our entire world moving online, is it any wonder that the courts are moving there too?  On this week's episode of The Learn to Mediate Online Podcast, Susan Guthrie speaks with leading family law attorney and litigator, Randy Kessler, a veteran of inumerable courtroom proceedings who recently had his first opportunity to experience a virtual courtroom and the results surprised even a seasoned attorney like him!  Randy shares his insights and thoughts about what worked about the online platform (and in some ways was even better than in person matters) and where it still may fall short.  This is a fascinating peek into what is sure to become a staple of our judicial system as we move through COVID and beyond!  

Some Highlights from this Episode:

• How are objections handled in a virtual trial and why is it better than in-person?
• What effect did the fact that all the participants could see themselves play in the proceeding?
• Why is witness sequestration so much easier online?
• What are the environmental benefits of holding trials virtually?
• Why is a virtual trial especially effective for family law trials?

Randy covers all this and more in the episode so be sure to LISTEN NOW!

Here is a link to Randy's article for Law.com on the Zoom trial experience.  Trial by Zoom

More about this week's guest:  

In 1991, Randall M. Kessler founded the law firm now known as Kessler & Solomiany, LLC, a 30 person family law firm in Atlanta. He is the author of many family law books including Divorce: Protect Yourself, Your Kids and Your Future, The GA Library of Family Law Forms, and How to Mediate a Divorce. He is an adjunct professor of Family Law Litigation at Emory Law School. Mr. Kessler has served as the Chair of the Family Law Sections of the American Bar Association, the State Bar of Georgia and the Atlanta Bar Association.

Born in Gainesville, Florida, raised in New Orleans and having attended college at Brandeis University near Boston, MA, Randall M. Kessler came to Georgia in 1985 to attend Emory Law School. He has over 30 years of experience in Domestic Relations and Family Law matters including divorce, custody, paternity, prenuptial agreements and child support. He Founded KS Family Law in 1991 after practicing for years at other family law boutique firms. Mr. Kessler teaches family law jury trials at Emory Law School and taught Family Law at John Marshall Law School from 2005 – 2019. He has lectured for the ABA, AAML, AICPA, NACVA, IAAR, NFLPA, NBPA, the Georgia Psychological Association (GPA), the Georgia Society of CPAs, the Cobb, Gwinnett, DeKalb and Atlanta Bar Associations and others all over the country and in fact, all over the world. Mr. Kessler is the Editor Emeritus of the Family Law Review for the State Bar of Georgia and is the former Chair of the Family Family Law Sections of the American Bar Association, the Georgia Bar Association and the Atlanta Bar Association. He is author of many Family Law Books including Divorce, Protect Yourself, Your Kids and Your Future, The Georgia Library of Family Law Forms and How to Mediate a Divorce. He is proficient in both Spanish and Hebrew.

You can find out more about Randy's passion project Starsona, and get your own personalized star shout out at www.starsona.com!

You can reach Randy at rkessler@ksfamilylaw.com and find out more about his firm, Kessler & Solomiany at https://www.ksfamilylaw.com/

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About Our Host:  Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

 Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.)  Susan offers additional training and webinars in Social Media Marketing for Professionals, DIY Website Basics, Building an Online Practice, Starting a Podcast and more so be sure to check the site for dates and times!

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which has reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. (www.divorceandbeyondpod.com) which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

 

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

In life, it is good to have options and that is true for online mediation as well!  Susan begins a special series of interviews with the Founders of some of the leading Online Dispute Resolution platforms out there, that offer an alternative to Zoom and the other big video meeting programs, with Nathan Polito, the Founder and CEO of MODRON Spaces.  MODRON has been leading the way in ODR platforms for 7 years and Nathan shares with Susan some of the major benefits of using a platform specifically designed for dispute resolution as well as sharing some exciting new upgrades that are just about to launch!  

Some Highlights from the Episode:

• What suggestions did Susan make when she spoke with Nathan the first time that they are incorporating into the upgrades?
• What are Space Talks and why will dispute resolution professionals love them (hint: think easy breakout rooms)?
• Why is it important that security has been the #1 priority at MODRON since day One?
• How does MODRON Spaces facilitate the secure exchange and storage of documents?
• What are the amazing new LOW PRICE POINTS that MODRON is introducing?
• How does MODRON's integrated systems help with scheduling and billing?

Susan and Nathan cover all the above and MUCH MORE in this episode so TAKE TIME TO LISTEN TODAY!

More about this weeks' guest NATHAN POLITO:  Nathan is the founder of MODRON and creator of its innovative technology products. Nathan has over 19 years’ experience in technology development and has developed several successful projects across the finance, real estate, government and legal sectors, both nationally and internationally.  

About MODRON:  MODRON Spaces, is an all-in-one software platform to bring parties together to resolve a dispute online. Spaces encompasses a suite of tools such as integrated video conferencing, secure file sharing, messaging, agreements, scheduling and billing as well as secure on-boarding of all users and case management.

 

GET YOUR FREE TRIAL OF MODRON SPACES!

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About Our Host:  Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

 Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.)  Susan offers additional training and webinars in Social Media Marketing for Professionals, DIY Website Basics, Building an Online Practice, Starting a Podcast and more so be sure to check the site for dates and times!

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which has reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. (www.divorceandbeyondpod.com) which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

 

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

Some mediators are finding that attorneys that they work with are reluctant to try online mediation.  Why is this and what can an online dispute resolution professional do to help the advocates feel comfortable on an online platform?  This episode gives you Susan's top tips for easing the way for everyone!

Some Highlights from the Episode:

• Why do many attorneys have the knee jerk reaction to say no to online proceedings?
• Is it true that online dispute resolution is less effective than in person?
• How can mediators use video and onboarding to help advocates prepare?
• What does an attorney need to know about getting their client ready for online mediation?
• What are some potentially awkward moments that a mediator can help an attorney avoid?

Susan covers all the above and MUCH MORE in this episode so TAKE TIME TO LISTEN TODAY!

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

 Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.)  Susan offers additional training and webinars in Social Media Marketing for Professionals, DIY Website Basics, Building an Online Practice, Starting a Podcast and more so be sure to check the site for dates and times!

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which has reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. (www.divorceandbeyondpod.com) which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

Zoom is the choice for many online dispute resolution professionals but there are some new players on the block that give it a run for it's money.  This week, online mediation expert, Susan Guthrie, talks with Simon Boehme, tech entrepreneur and ODR expert, about the "other" leading platforms for virtual dispute resolution proceedings!

As many mediation and dispute resolution professionals make the jump to an online platform, the program of choice seems to be Zoom, but there are other options.  This week's very special guest, Simon Boehme, leading ODR expert, shares his tech insider views on four of the top Zoom alternatives.  Find out what Legaler, MODRON, CREK and DRO have going for them and how ODR programs created by ODR professionals might be better suited to handle some matters.  In life, options are everthing, and the good news is that YOU DO HAVE OPTIONS! 

Highlights from the episode:

There's even a tip on how to get a FREE YEAR of Legaler.com in the episode so don't miss it!

More about this week's guest:  Simon Boehme is a technology entrepreneur, specializing in dispute resolution and legal innovation. He is currently Head of Operations and Chief of Staff, Trust & Safety at Lime. He is also a Board Member at NeuCourt. Simon was also appointed to serve on the State Bar of California’s Access Through Innovation of Legal Services (ATILS) Task Force. Simon was previously Co-Founder and COO at Disputly (formerly LegalWin). He also founded Magnify, a contract company summarizing terms and conditions of popular websites (recently acquired). He also was a member of the Accord Project Dispute Resolution Working Group (building guidelines and open source code for smart legal contracts). Simon was appointed by the Obama Administration to serve on the U.S. Department of Education's National Advisory Committee for Institutional Quality and Integrity (NACIQI). He served on NACIQI from 2013 to 2019. Simon formerly served as an advisor for TermScout, BadData, and Bonayo. He also served as a mediator with Conflict Intervention Service aiming to reduce homelessness in San Francisco (along with creating the first online dispute resolution system for landlord-tenant disputes). Simon started Disputes+Blockchain (first-of-its-kind newsletter regarding all things dispute resolution and blockchain). He is a Truman Scholar, Coca-Cola Scholar, and Bezos Scholar. Simon studied at Cornell University (BS in Industrial and Labor Relations) and Mitchell Scholar at Maynooth University in Ireland (MA in Mediation and Conflict Intervention). In 2010, he led his hometown high school to win the first Race to the Top Commencement Challenge, resulting in President Barack Obama speaking at graduation (the first sitting President to do so). He currently lives in San Francisco, California. Follow Simon's writing on dispute tech here. If you are interested in Simon speaking about conflict resolution or online dispute resolution training, please contact him at simonboehme@gmail.com.

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

 Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.)  Susan offers additional training and webinars in Social Media Marketing for Professionals, DIY Website Basics, Building an Online Practice, Starting a Podcast and more so be sure to check the site for dates and times!

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which has reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. (www.divorceandbeyondpod.com) which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

You have mastered the art of conducting your mediations and dispute resolution proceedings online but now what?  How do you let people know that you are online and get clients?  This episode covers online mediation expert, Susan Guthrie's TOP TIPS for getting the word out and marketing your new online mediation practice!

It can be hard to toot your own horn and professionals often have a difficult time knowing how to market their practice.  With the addition of an online platform to your mediation or dispute resolution practice however, you have the perfect excuse to share this exciting development with the world (including potential clients)!  Susan Guthrie, a top family law and mediation attorney, has had a successful online mediation practice for years and she shares with you her top tips for sharing your big news and building your new practice. You need to get the "butts in those virtual seats!"

Highlights from the episode:

• The essential elements that you must add to your website.
• How can you re-purpose elements of your website in your other marketing efforts?
• What you need to say in an eblast to your list.
• How can a video help you get the word out?
• What social media sites should you focus on based upon your potential clients?
• Susan even shares a quick, easy and effective tip that you can implement in less than 5 minutes!

Marketing is a key component to a successful practice so be sure to listen to this episode today!

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode and if you enjoyed this episode, please give us a 5 Star Rating on iTunes and tell us what you liked in a REVIEW!

Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Dispute Resolution Section as the Membership Officer and to be a Co-Chair of the Mediation Committee.

 Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.)  Susan offers additional training and webinars in Social Media Marketing for Professionals, DIY Website Basics, Building an Online Practice, Starting a Podcast and more so be sure to check the site for dates and times!

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which has reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. (www.divorceandbeyondpod.com) which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

Follow us on Instagram:  Susan Guthrie, The Divorce & Beyond Podcast and Learn to Mediate Online!

You could be the most qualified person in the room, and still not get hired. That stings, right? But if you’ve ever heard someone say, “Oh wow, I didn’t know you do that now!” then you’ve met the curse of the Invisible Expert.

The truth is, being amazing at your work is just half the battle. The other half? Making sure the right people know you’re out there. In this episode, Susan Guthrie calls out the disconnect between being skilled and being seen; breaking the “Invisible Expert” curse for good.

In today’s world, visibility is non-negotiable. You can be the best in your field, but if no one knows what you do, they’ll hire someone else who simply showed up. To break the Invisible Expert curse, you’ll learn:

• What it really means to be “invisible” in your profession and how visibility is the bridge between your value and your client.
• The tell-sale signs that you are an invisible expert.
• How to shift your mindset to think about visibility not as ego. It’s about connection and service.
• Five visibility boosters to break the Invisible Expert curse that you can implement today!

Other resources mentioned in this episode: The Visibility Booster Playbook for Professionals

LinkedIn and Beyond: The Latest and Greatest from the Master, Donna Serdula Is it Time For a LinkedIn Makeover? Insider Tips From the Woman Who Wrote the Book, Donna Serdula

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Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

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Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode, Susan Guthrie discusses the recent concerns about the security of Zoom videoconferencing including Zoombombing, Zero Day vulnerabilities and what you can do to insure that your meetings are secure!

As the Zoom videoconferencing platform explodes in popularity and use, there has been a great deal of talk regarding concerns about it's safety and security.  Incidents of Zoomboming have increased exponentially and there are growing worries about unintended participants joining meetings.  This is a particular concern for dispute resolution professionals whose proceedings require privacy and confidentiality for participants.  Susan shares insights regarding these concerns, and most importantly, the information that you need as professionals to make your meetings secure, so be sure to listen to this episode today! 

Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode!

Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.

As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Section of Dispute Resolution as the Membership Officer and to be a Co-Chair of the Mediation Committee. Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.)

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which has reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. (www.divorceandbeyondpod.com) which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

In this short introductory episode, Susan Guthrie, one of the leading online mediation experts in the world, shares with you some insights into the brave new world of online dispute resolution and why ODR is here to stay! This podcast is here to help you venture forth into the brave new online frontier and will keep you up to date and informed on best practices, tips and innovations to make your online practice a success! Join Susan and her expert guests every week for everything you need to know to LEARN TO MEDIATE ONLINE! You can find out more about Susan and her training programs and webinars at www.learntomediateonline.com.  Be sure to subscribe to the podcast on your favorite platform so that you don't miss an episode!

Susan Guthrie, nationally recognized as one of the Top Family Law and Mediation Attorneys in the country, has been helping individuals and families navigate separation and divorce for 30 years. Susan provides online divorce mediation and legal coaching services to select clients around the world.

As a leading dispute resolution professional, Susan is honored to serve on the Executive Council of the American Bar Association’s (ABA) Section of Dispute Resolution as the Membership Officer and to be a Co-Chair of the Mediation Committee. Susan also is one of the leading experts in online mediation in the country and trains other professionals in the practical and ethical considerations of conducting their mediations online through her business Learn to Mediate Online (www.learntomediateonline.com.)

Susan has been featured in and on media outlets such as CNBC, Market Watch, Forbes, Eye on Chicago, WGN, the ABA’s Just Resolutions Magazine, Thrive Global, The Nook Online among others. She is licensed to practice law in the States of California and Connecticut as well as before the Supreme Court of the United States.

Susan's other Podcasts: After a year and half of co-hosting the award winning podcast, Breaking Free: A Modern Divorce Podcast which has reached over 3 million listeners, Susan recently launched her fresh and inspiring new podcast, The Divorce and Beyond Podcast with Susan Guthrie, Esq. (www.divorceandbeyondpod.com) which debuted on iTunes “Top Podcasts” List for self-help podcasts. Divorce & Beyond is focused on pulling back the curtain on the mysteries of the divorce process and bringing tips and resources to help people to thrive and shine in their new future beyond divorce.

 

There’s a lot of fear and misunderstanding around AI in the legal and mediation world. Will it replace professionals? Will clients trust AI-generated content? Is it even ethical to use these tools in practice? These questions are valid, but they’re also keeping too many solo and small firm professionals from tapping into tools that can actually help their businesses grow.

In this episode, Susan Guthrie breaks down how the Big Four accounting firms—Deloitte, EY, PwC, and KPMG—are investing billions into AI platforms to increase productivity, reduce costs, and move away from the billable hour. And what they’re doing at scale, you can apply in your practice on a much smaller, strategic level.

It’s not about having all the answers, it’s about being curious, open, and willing to evolve. Tune in now to learn how AI can become your new business partner, not your competition. Unlock the Power of AI with These Practice-Boosting Insights:

• Why fear of AI is holding professionals back
• What the Big Four are doing with AI and what you can learn from them
• Tools to start using today for research, writing, marketing, and more
• How AI supports value-based pricing and frees you from trading time for money
• Small ways to start integrating AI whether you're solo or running a growing team

Other resources mentioned in this episode: Spellbook ChatGPT CoCounsel by Thomson Reuters Descrybe.ai Smith.ai Martindale-Avvo AI in Action: Transforming Legal Practice and Dispute Resolution with descrybe.ai.  A Conversation with Co-Founder, Kara Peterson

 

AI Newsletters:

The Rundown: https://www.therundown.ai/subscribe?ref=4IFpe9D95g

AI for Work: https://aiforwork.co

Prompts Daily: https://neatprompts.com

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie welcomes you to a game-changing episode, where she explores how legal professionals can monetize their expertise through courses, webinars, corporate trainings, and more.

So, are you maximizing the value of your expertise? If you’re a mediator, attorney, or dispute resolution professional, you’ve spent years refining your skills and guiding clients through complex situations. But too many professionals rely solely on billable hours, leaving money on the table. With the booming knowledge economy, there’s never been a better time to turn what you know into scalable, sustainable income.

Susan breaks down the most profitable strategies, shares real-world success stories, and offers practical tips for structuring and pricing your content so you can expand your revenue streams without adding more client sessions to your calendar.

Your knowledge is valuable—why not turn it into an asset that works for you? Tune in now and start making money beyond mediation sessions! Turn Your Knowledge into Profit with These Key Insights:

• Why now is the best time to monetize your expertise
• The best types of courses, webinars, and trainings for dispute resolution professionals
• How to structure and price your content for maximum value 
• Top platforms for hosting and selling your knowledge

Other resources mentioned in this episode: The 6-Figure Mediation Practice Blueprint: What High-Earners Do Differently

Teachable

Thinkific

Zoom

Demio

WebinarJam

LinkedIn Learning

Udemy

Substack

Gumroad Amazon Kindle Publishing

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WANT MORE CONTENT?

Get Susan's #1 Best-Selling Book on Kindle: Building the Practice of Your Dreams

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieconsulting

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Can you really make six figures as a mediator? The answer is YES—but only if you run your practice like a business. So, what sets those who are making six figures apart from those who are not?  In this week’s episode, Susan shares  four key principles from her 6-Figure Mediation Practice Blueprint to help you shift your mindset, increase revenue, and charge what you are worth! Tune in to hear what high-earning mediators do differently and how you can start putting these strategies into practice today. Four essential strategies for reaching a six-figure income in this episode:

• Shift your mindset from practitioner to business owner
• Position yourself as the go-to-expert in your field or niche. Generalists struggle, specialists thrive.
• Why diversifying revenue is key: Hourly billing alone won’t get you to six figures!
• Raise your rates and use pricing strategies that work. The best clients pay for results, not time. Charge for what you deliver, not how long it takes!

Other resources mentioned in this episode:

 

Handout:

Switching to a Flat-Fee Mediation Model: What You Need to Know

What Are You Worth? Understanding Pricing for Dispute Resolution Professionals

Crafting a Killer Business Plan for a Great New Year

LinkedIn and Beyond: The Latest and Greatest from the Master, Donna Serdula

====================

ABA Section of Dispute Resolution Spring Conference

The 2025 ABA Section of Dispute Resolution Spring Conference is just around the corner—happening April 25–26, 2025, in Chicago!

This year, we’ve reimagined the conference with a shorter, two-day format and expanded options to attend in person, live-streamed, or online-only. That means more accessibility for you and dispute resolution professionals around the globe!

And let’s talk about the venue—Convene Willis Tower, located in the iconic Chicago Loop. It’s a state-of-the-art space designed to inspire and elevate your experience.

Mark your calendars now  and visit https://ambar.org/Spring2025 for more details and to register.

See you in Chicago!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

 

You asked—no, you demanded—and we delivered! Back by overwhelming popular demand is the one, the only… LinkedIn Legend, Donna Serdula. Donna joins Susan Guthrie for a conversation that will help you turn your Linkedin Profile from “meh” to magnetic!

Donna is the LinkedIn legend, the queen of personal branding, and the author of LinkedIn Profile Optimization for Dummies. Her last appearance on this podcast remains the number one episode of all time! 

LinkedIn has evolved since Donna was last on the show. In this episode, she breaks down everything you need to know to stand out, get noticed, and build real connections. We talk about the biggest mistakes people make with their profiles, the secrets to an engaging LinkedIn presence, and why your profile should be a launchpad—not a career obituary! Plus, we’re diving into the power (and pitfalls) of AI in branding and content creation. 

Key Takeaways to Level Up with LinkedIn:

• Why your LinkedIn profile is your future, not your past. It should not be your obituary
• Engagement builds connections: in addition to posting, be sure you are commenting, interacting, and starting conversations
• The power in dropping your to-do list for a ta-da list. Learn how celebrating your wins helps you stand out
• How to use AI as a LinkedIn partner while keeping it real—AI can help, but it can't replace you

More About This Week's Special Guest, Donna Serdula: Donna Serdula is an engaging speaker, strategist, author and founder of Vision Board Media, an executive branding company.

Since 2009, Donna has worked with companies and individuals from all over the world.

Donna’s mission is to help professionals take control of their Inter-net presence and truly present themselves in a way that inspires, impresses, and builds confidence in their abilities, products, and services.

Donna’s presentations and work-shops are great for conferences, corporate education, and meetings that want to complement their programs and services with education on LinkedIn, Social Media, and online personal branding.

Websites: http://LinkedIn-Makeover.com, http://donnaserdula.com Book: Linkedin Profile Optimization for Dummies

Social Media: https://www.linkedin.com/in/todonna/ ========================

Other resources mentioned in this episode:

Is it Time For a LinkedIn Makeover? Insider Tips From the Woman Who Wrote the Book, Donna Serdula 

AI in Action: Transforming Legal Practice and Dispute Resolution with descrybe.ai. A Conversation with Co-Founder, Kara Peterson

====================

ABA Section of Dispute Resolution Spring Conference

The 2025 ABA Section of Dispute Resolution Spring Conference is just around the corner—happening April 25–26, 2025, in Chicago!

This year, we’ve reimagined the conference with a shorter, two-day format and expanded options to attend in person, live-streamed, or online-only. That means more accessibility for you and dispute resolution professionals around the globe!

And let’s talk about the venue—Convene Willis Tower, located in the iconic Chicago Loop. It’s a state-of-the-art space designed to inspire and elevate your experience.

Mark your calendars now  and visit https://ambar.org/Spring2025 for more details and to register.

See you in Chicago!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie is diving into a timely and crucial topic today: how the early days of the Trump administration are reshaping the legal landscape and what it means for mediators, arbitrators, and other dispute resolution professionals.

In just the first week, the administration’s actions have already set the tone for what promises to be a divisive policy agenda. These changes are driving new legal disputes and creating opportunities for those in the dispute resolution field. In this episode, Susan breaks down key trends and shares practical, actionable strategies to help professionals navigate and leverage these developments in their practice. Catch the latest insights on how mediators can thrive in today’s evolving landscape and stay ahead of the curve, including:

• How shifting policies and cultural changes are creating the need for mediators to step in and help resolve workplace tensions and immigration-related conflicts.
• Changing laws in environmental, healthcare, and business sectors are creating new disputes, are making skilled mediation more valuable than ever.
• How to stay ahead by tracking key legal updates and sharing insights with your network.
• Invest in training and partnerships to expand your expertise in high-demand areas.
• Engage your audience through blogs, newsletters, and social media to establish yourself as a trusted leader in the field.

====================

ABA Section of Dispute Resolution Spring Conference

The 2025 ABA Section of Dispute Resolution Spring Conference is just around the corner—happening April 25–26, 2025, in Chicago!

This year, we’ve reimagined the conference with a shorter, two-day format and expanded options to attend in person, live-streamed, or online-only. That means more accessibility for you and dispute resolution professionals around the globe!

And let’s talk about the venue—Convene Willis Tower, located in the iconic Chicago Loop. It’s a state-of-the-art space designed to inspire and elevate your experience.

Mark your calendars now  and visit https://ambar.org/Spring2025 for more details and to register.

See you in Chicago!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this groundbreaking episode of Make Money Mediating, we’re diving deep into the transformative power of AI and how it can revolutionize the way you approach your business and practice.  This episode will showcase the next level of AI Tools to help you visualize the possibilities for the future with this fast-moving and improving technology.  From enhancing your marketing strategies to streamlining your operations and even supporting you in real-time, AI is more than just a buzzword—it’s a game-changer and we promise, it will blow your mind!

Joining me are two fascinating guests, and together, we’ll explore:

• How AI moves beyond simple searches to become a collaborative thought partner.
• The art of “prompt engineering” and why it’s key to getting the best results.
• Practical applications of AI in business support, practice management, and real-time scenarios.
• Eye-opening examples of how professionals in various fields are already using AI to save time, innovate, and grow.

Plus, I’ll be introducing my special guests at the end of the episode—don’t miss it! Their insights will leave you inspired and eager to explore AI’s endless possibilities.

This episode isn’t just about learning what AI can do; it’s about opening your mind to what’s possible when humans and technology collaborate. Tune in now and take the first step toward unlocking your full potential with AI.

Mentioned in the Episode:

Susan’s AI Slide Deck Shared with You: https://www.dropbox.com/scl/fi/8gjudz7p62umzvy0dzkun/Guthrie-AI-Slide-Handout.pdf?rlkey=oq7juaxz6fa7y2ukxyvpqedvj&dl=0

Google NotebookLM: https://notebooklm.google.com/

====================

ABA Section of Dispute Resolution Spring Conference

The 2025 ABA Section of Dispute Resolution Spring Conference is just around the corner—happening April 25–26, 2025, in Chicago!

This year, we’ve reimagined the conference with a shorter, two-day format and expanded options to attend in person, live-streamed, or online-only. That means more accessibility for you and dispute resolution professionals around the globe!

And let’s talk about the venue—Convene Willis Tower, located in the iconic Chicago Loop. It’s a state-of-the-art space designed to inspire and elevate your experience.

Mark your calendars now  and visit https://ambar.org/Spring2025 for more details and to register.

See you in Chicago!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Ready to rethink how you approach your business? Susan Guthrie welcomes Trina Nudson, a trailblazing entrepreneur and family advocate, to the Make Money Mediating podcast. Trina’s journey from foster care social work to owning multiple thriving businesses is packed with lessons in resilience, adaptability, and growth. If you've ever struggled with running the business side of your mediation practice, this episode is a must-listen.

Trina shares her experiences building businesses from the ground up—without prior training—and how she navigated challenges by leaning on external resources like the SBA and the EOS system. She reveals the pivotal mindset shifts that helped her embrace creativity and scale her impact, both in business and in co-parenting. 

Don’t miss this inspiring conversation about overcoming obstacles, embracing growth, and transforming both personal and professional lives.

Highlights from this episode:

• Trina’s journey from social work to running multiple businesses
• The importance of mindset shifts and ongoing mastery for entrepreneurs
• Tools and systems that transformed Trina’s business operations
• How entrepreneurial principles can enhance co-parenting
• The creation and mission of The Layne Project for Families

More About This Week's Special Guest, Trina Nudson: Trina Nudson is a dedicated advocate for children and families, committed to safeguarding childhoods and fostering transformative growth. As the founder of THE LAYNE PROJECT, she empowers parents, professionals, and families to navigate the challenges of co-parenting with resilience and purpose through her BeH2O™ program. Grounded in neuroscience, business leadership, and mindset coaching, Trina’s innovative approach inspires lasting mindset shifts and meaningful change.

In addition to her work with THE LAYNE PROJECT, Trina is the owner of My Child Advocate, PA, where she

gives children a voice in the courtroom and supports families in creating healthier dynamics. Her work emphasizes gratitude, growth, and the belief that every challenge holds a valuable lesson.

A certified coach and lifelong learner, Trina integrates cutting-edge research into her programs, helping others unlock their potential and remain grounded in their “why.” She is passionate about empowering families and professionals to embrace their journey with clarity and purpose.

Websites:  

https://thelayneproject.com https://tlp4families.org

https://beh2ocoaching.com

Social Media:

https://www.linkedin.com/in/trina-nudson-19b169149/

Other resources mentioned in this episode:

EOS - Entrepreneurial Operating System https://www.eosworldwide.com/

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Discover how AI can level up your practice, reduce burnout, and make legal work more fulfilling with insights from Kara Peterson, co-founder of Descrybe.ai. Susan Guthrie welcomes Kara Peterson, a trailblazer in legal tech and one of the ABA’s 2024 Women of Legal Tech, to share how AI tools are transforming the future of law for solo practitioners, mediators, and small firms. 

Whether you’re looking to streamline your work, improve access to justice, or overcome tech hesitations, Kara’s groundbreaking platform, Descrybe.ai, is leading the charge with tools that are accessible, intuitive, and game-changing. 

Kara’s passion for revolutionizing legal tech is contagious, and this conversation will leave you feeling inspired and ready to take your practice to the next level. If you’re curious about how AI can benefit you—without the overwhelm—this is the episode to tune into.

Highlights from this episode:

• How AI can help you work smarter, not harder, and alleviate burnout.
• Ways technology is democratizing access to legal information.
• Practical insights for embracing AI, even if you’re not a “tech person.”
• How tools like Descrybe.ai empower small firms, mediators, and dispute resolution pros.

More About This Week's Special Guest, Kara Peterson: Kara Peterson is the co-founder of descrybe.ai, a Boston-based justice tech startup launched in July 2023. The company leverages AI to democratize access to the law and address the access-to-justice crisis in the United States. 

A seasoned marketing communications executive, Kara has dedicated her career to organizations dedicated social justice. She previously served as Chief Communications Offi cer at the Harvard T.H. Chan School of Public Health, Executive Director of Communications at Boston University School of Public Health, and Director of Communications at Suff olk University Law School.

A recognized advocate for responsible AI and AI for good, Kara was named a “Woman of Legal Tech 2024” by the American Bar Association. She is a frequent speaker at conferences and podcasts and has garnered signifi cant accolades for descrybe.ai, including a 2024 Anthem Award for Best Use of AI, a 2024Webby Award nomination, and two 2024 American Legal Technology Awards.

Website: https://descrybe.ai

Social Media:

https://www.linkedin.com/in/kj-peterson

https://www.linkedin.com/company/descrybe-ai

https://bsky.app/profile/descrybe-ai.bsky.social

============================

WANT MORE CONTENT?

✨ Grab your Make Money Mediating Weekly Business Journal and set yourself up for success in 2025! Download now: https://bit.ly/MMMP-Journal 🚀

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie brings a solo episode that challenges one of the most common mindset traps among mediators, coaches, and conflict resolution professionals: waiting for the “right time.” If you’ve been circling the runway, stuck in planning mode while telling yourself you just need one more training, a better schedule, or a sign from the universe, this conversation offers the clarity and push you’ve been needing.

Waiting feels responsible, but in reality, it’s a form of self-sabotage. Susan breaks down how this delay is costing you revenue, momentum, and confidence and how to shift into action now, without needing perfection.

What  you’ll learn in this episode:

• Why “the right time” is a myth and how waiting is holding your business back
• The hidden fears that keep you in the waiting room
• How to reframe readiness and start small instead of not at all
• A simple 3-step action plan to move you forward in 48 hours
• The power of accountability and why telling someone your next step can make all the difference

Announcing the upcoming launch of The Practice Accelerator with Susan Guthrie: a brand-new subscription for professionals who are serious about building a profitable, modern mediation or legal practice.

Inside The Practice Accelerator, you’ll get exclusive access to:

• Ad-free episodes
• A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry
• Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away
• And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books.

This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it.

So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here! 

====================

This Episode is Sponsored by Smith.ai

Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.

MMMP Listeners Get:

• $100 off first month (Code: GUTHRIE)
• 5% off bundled reception + chat
• 10% off annual plans

🔗 Learn more: bit.ly/MMMP-SmithAI

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Ready to kick off 2025 with a practice that’s more efficient, organized, and set for success? Then get ready, as Susan Guthrie shares actionable tips to declutter—not just the physical space, but the mental and operational obstacles holding you back.

From letting go of mental clutter to streamlining inefficient processes, you’ll learn how to create a better business that serves you and your clients. A clean, organized practice lays the foundation for long-term success, and the time you invest now will pay off in a thriving year ahead.

Highlights from this episode:

• Conducting a year-end audit to identify what’s working—and what’s not
• Streamlining processes to run your practice like a well-oiled machine
• Using automation to save time and reduce stress
• Creating an action plan to keep your practice organized and thriving

Free Downloads Available → Grab the Decluttering Checklists!

Mentioned in this episode:

• Quickbooks: https://quickbooks.partnerlinks.io/7noaf2x9b96z 
• Calendly: https://calendly.com/?redirect=false 
• SaneBox https://try.sanebox.com/qph8mx5ppa61 
• FourthParty: https://fourthparty.app Tell them Susan sent you! 
• ADR Notable:  https://adrnotable.com  Tell them Susan sent you! 
• Do You Hate Bookkeeping As Much As I Do? (LinkedIn Newsletter)
• Stop Procrastinating and Use the 15-Minute Rule to Meet Your Goals in the New Year 

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Mastering the art of follow-up is essential for turning prospects into clients. With her signature clarity and expertise, Susan Guthrie shares actionable strategies to stay top of mind with prospects without coming across as pushy or over the top.

From crafting personalized messages to automating the follow-up process, you’ll gain a comprehensive toolkit for success. Susan also covers how to create a follow-up schedule that keeps you consistent, the power of persistence without being overbearing, and tips for crafting messages that resonate. 

Whether you’re reaching out to new leads or maintaining relationships with past clients, these insights will help you build trust while growing your practice.

Highlights from this episode:

• The importance of follow-up for client conversion
• Why timing is key + when you should follow up
• Tips for crafting personalized and impactful messages
• How to automate follow-ups without losing the personal touch
• Strategies for being persistent, not pushy

➡ Grab Your Copy of The Art of Follow-up Download Handout 

Also mentioned in this episode:

Susan’s Book on Kindle! Building the Practice of Your Dreams, One Month of Daily Tips for Finding Success Turns Out Podcast - Coming Soon! Introducing Turns Out..., my brand-new podcast launching in the new year. This show is all about life’s unexpected twists and turns—those aha moments that change everything. From career pivots to personal revelations, we’ll explore the stories that prove life is full of surprises.

Make sure to visit turnsoutpodcast.com and keep an eye out for our launch drop! You won’t want to miss these inspiring stories, and you might even hear some familiar voices.

Stay tuned, and remember, Turns Out... life has so much more in store than we ever imagined!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie welcomes Amanda Nugent, Director of Talent and Diversity at Carmody, Torrance, Sandec, and Hennessey LLP, for a conversation on breaking out of the traditional litigation career mold to lead with purpose. Amanda reveals how she transformed her legal career by embracing her passion for diversity, equity, and inclusion (DEI)—what was once an extracurricular passion is now her full-time role. 

Discover how Amanda built a position that aligns with her core values, all while championing a workplace that elevates diverse voices and fosters a more inclusive firm culture. "It was the best risk I ever took," she shares, inspiring listeners to think outside the box and craft a career that truly lights them up.

Highlights from this episode:

• Amanda’s leap from traditional litigation to DEI leadership and why it was the best risk she ever took.
• How her extracurricular DEI work evolved into her full-time role and her journey to create the position she desired.
• Amanda’s moment of realizing, “I needed to understand that what I was contributing was important.”
• Encouragement and practical steps for those feeling unfulfilled in their legal careers.

More About This Week's Special Guest: Amanda Nugent

Amanda is the Director of Talent & Diversity at Carmody Torrance Sandak & Hennessey LLP, a Connecticut-based law firm. Prior to this role, Amanda practiced law at Carmody for 15 years as part of their litigation practice group.

Amanda on LinkedIn: https://www.linkedin.com/in/amanda-nugent-28a70987/

Also mentioned in this episode: Turns Out Podcast - Coming Soon! Introducing Turns Out..., my brand-new podcast launching in the new year. This show is all about life’s unexpected twists and turns—those aha moments that change everything. From career pivots to personal revelations, we’ll explore the stories that prove life is full of surprises.

Make sure to visit turnsoutpodcast.com and keep an eye out for our launch drop! You won’t want to miss these inspiring stories, and you might even hear some familiar voices.

Stay tuned, and remember, Turns Out... life has so much more in store than we ever imagined!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

 

Ready to optimize your mediation game? Susan Guthrie welcomes the dynamic Gabrielle Hartley, best-selling author, and mediation trailblazer, to chat about her groundbreaking approach to mediation pricing and publishing success. Gabrielle opens up on navigating the traditional vs. self-publishing world and shares pro tips for aspiring authors. 

Expect insider tips, laughs, and a fresh perspective on customizing your practice to align with your strengths. Susan and Gabrielle wrap up with a shoutout to the upcoming ABA Section of Dispute Resolution's Advanced Mediation & Advocacy Skills Institute – because staying connected and learning never goes out of style! Tune in and get ready to elevate your practice with some serious inspiration.

Highlights from this episode:

• The benefits and limitations of working with a conventional/major publishing house
• Some tips for researching and securing an agent for your book
• Inspiring conversation: "If you are consistent and have an action plan - you will set yourself on a path to feel good about yourself and accomplished."
• Gabrielle's Holistic Pricing Model for Mediation: how this client-centered approach benefits clients and her business alike
• Encouragement and resources for aspiring mediators

More About This Week's Special Guest: Gabrielle Hartley

Gabrielle Hartley, Esq. is an online mediator, former court to NYS Supreme Court Judge Jeffrey Sunshine, and co-chair the ABA Mediation Committee.  She is the author of Better Apart; The Radically Positive Way to Separate (Harper Collins 2019) and The Secret to Getting Along and Why It's Easier than You Think (Sourcebooks 2023).  She has a popular TEDx on how to get along better using her Y.E.S. Method.  She is a graduate of Brooklyn Law School and Cornell University. Learn more at gabriellehartley.com

Gabrielle’s website: http://GabrielleHartley.com

Contact Gabrielle: gabrielle@gabriellehartley.com

Also mentioned in this episode: ABA Book Publishing Proposal: https://americanbar.qualtrics.com/jfe/form/SV_8unltrAWBrr3UlD

Advanced Mediation and Advocacy Skills Institute will be held online on October 16 and 17th. This institute will offer incredible programming to help you uplevel your skills which is a great way to advance your practice! Register for the October institute here ambar.org/med2024

What Are You Worth? Understanding Pricing for Dispute Resolution Professionals on Make Money Mediating #507

============================

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Get SUSAN'S FREE BOOK: https://form.jotform.com/242547531799166

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Unlock the power of your voice and elevate your impact as a mediator—today. Susan Guthrie reveals 10 game-changing tactics that will transform you into a confident and captivating public speaker.

This episode delves into an essential skill for mediators and professionals alike—public speaking. Whether you’re addressing a conference, leading a workshop, or presenting in a meeting, strong speaking skills can set you apart. You’ll hear 10 effective tactics that can help you become a more confident and impactful speaker.

Here are just some of the strategies you’ll hear about: 

• Start with a Strong Opening: Capture attention within the first 30 seconds with a compelling story or surprising fact.
• Engage with Your Audience: Turn your speech into a conversation by asking questions or conducting polls.
• Control Your Body Language: Use purposeful gestures, maintain good posture, and make eye contact to enhance your message.
• Manage Nervousness: Focus on your message and audience rather than your nerves, and practice techniques like deep breathing.
• Seek Feedback: After your presentation, ask for constructive feedback to continue improving your speaking skills.

Tune into the full episode to hear all 10 tactics to help you become a great public speaker. 

Public speaking is a journey, and improvement comes with practice. Remember, your voice is powerful—keep engaging, practicing, and believing in yourself!

============================

For the first time, The ABA Section of Dispute Resolution is holding a virtual PRACTICE DEVELOPMENT INSTITUTE to support dispute resolution professionals in building and growing a successful practice at any point in their career!  

This institute aims to help colleagues build successful practices to advance the profession and dispute resolution as a whole. The better each colleague does, the better off we all are. Registration is open for the fully virtual Practice Development Institute (PDI), held on September 12th and 13th. Register for this virtual institute today: ambar.org/drpdi. PLUS, if you sign up for the PDI – you will get a code for 15% off the Section’s upcoming Advance Mediation and Advocacy Skills Institute which will also be held online on October 16 and 17th. This institute will offer incredible programming to help you uplevel your skills which is a great way to advance your practice! Register for the October institute here ambar.org/med2024

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

In this episode of Make Money Mediating, Susan Guthrie dives into one of the most commonly overlooked yet crucial aspects of building a successful dispute resolution practice—branding. Transitioning into dispute resolution from another successful career can be challenging, especially when it comes to standing out and attracting clients. The missing link? Branding! Susan discusses why so many professionals forget this vital step and how it can make or break your practice.

Tune in to learn about the importance of branding, how to create a unique brand identity, and the role of personalization in enhancing your client experience. Plus, discover practical tips on leveraging technology to boost your brand and measure its impact.

Key Takeaways:

• The Branding Gap: Why professionals transitioning into dispute resolution often struggle without a clear brand.
• Building Your Brand Identity: Key elements to consider, including your mission statement, visual identity, and tone of voice.
• Personalization Matters: How to customize your services and client interactions to create a memorable experience.
• Technology’s Role: Tips on using your website, social media, and CRM tools to strengthen your brand.
• Measuring Success: How to track the effectiveness of your branding efforts through client feedback, referral rates, and online engagement.

Mentioned in this episode: Murphy Funkhouser Reveals: How to Transform Conferences into Marketing Goldmines on Make Money Mediating #509

============================

For the first time, The ABA Section of Dispute Resolution is holding a virtual PRACTICE DEVELOPMENT INSTITUTE to support dispute resolution professionals in building and growing a successful practice at any point in their career!  

This institute aims to help colleagues to build successful practices to advance the profession and dispute resolution as a whole. The better each colleague does, the better off we all are. Registration just opened for the Institute which will be fully virtual and will be held on September 12th and 13th.  Early bird pricing is happening now, be sure to take advantage of the savings – head over to ambar.org/PDI2024

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Overcoming Imposter Syndrome in Your Business Have you ever felt like an imposter in your professional life? Susan Guthrie dives into this all-too-common struggle among dispute resolution professionals, sharing her journey and the importance of continuous learning to overcome Imposter Syndrome. 

You’ll hear Susan offer practical tips to conquer self-doubt, embrace your feelings, seek support, take bold risks, and practice self-compassion as you tackle Imposter Syndrome head-on. 

Overcoming imposter syndrome is a rewarding journey filled with growth and discovery. 

Highlights from the Episode:

• What Is Imposter Syndrome 
• Why We Experience Imposter Syndrome
• Everyone Has Something to Share
• Embracing Growth and Overcoming Imposter Syndrome

Mentioned in this episode: Becoming a Training Junkie: The Power of Continuous Learning in Mediation on the Make Money Mediating Podcast with Susan Guthrie #420

============================

For the first time, The ABA Section of Dispute Resolution is holding a virtual PRACTICE DEVELOPMENT INSTITUTE to support dispute resolution professionals in building and growing a successful practice at any point in their career!  

This institute aims to help colleagues to build successful practices to advance the profession and dispute resolution as a whole. The better each colleague does, the better off we all are. Registration just opened for the Institute which will be fully virtual and will be held on September 12th and 13th.  Early bird pricing is happening now, be sure to take advantage of the savings – head over to ambar.org/PDI2024

 

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

The Future of Arbitration: AI, Tech Innovations, and Ethical Considerations with Professor Amy Schmitz

Susan Guthrie is joined by Professor Amy Schmitz, who is a renowned expert in dispute resolution and legal technology. They delve into Amy's new book, 'The Arbitration Conversation,' and discuss its insights on the intersection of arbitration and technology. 

The episode covers topics such as AI's impact on legal practice, blockchain-based arbitration, the importance of technological competence, and how technology can enhance access to justice. 

Tune in for an engaging discussion on the future of dispute resolution.

Highlights from the Episode:

• The Role of Technology in Arbitration
• The Digital Divide in Legal Tech
• Ethical Considerations in AI and Data Usage
• The Future of Dispute Resolution

============================

More About This Week's Special Guest: Amy Schmitz

Amy J. Schmitz, holding the John Deaver Drinko-Baker & Hostetler Endowed Chair in Law at Moritz, is a distinguished scholar specializing in arbitration, legal tech, and dispute resolution. She co-directs the Translational Data Analytics Institute and leads the JusticeTech Capstone Program. Author of over 75 articles and co-author of key casebooks, Schmitz has received numerous awards for her contributions to technology, law, and dispute resolution.  Her latest book, "The Arbitration Conversation," and her highly regarded podcast delve into the intersection of arbitration and technology. Before Ohio State, Schmitz taught at the University of Missouri and the University of Colorado, clerked for the U.S. Court of Appeals for the 8th Circuit, and practiced arbitration law in Seattle and Minneapolis. Schmitz's accolades include the AALS Section Award for Technology, Law and Legal Education, and she is a Fulbright Specialist and member of the American Law Institute. Contact Amy:

Amy's email is schmitz.220@osu.edu

Amy’s book: The Arbitration Conversation

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

The Cost-Benefit Analysis of Entrepreneurship. Is it Worth It?

Don't miss Susan Guthrie's 4th of July special, where she breaks down the financial costs, time commitments, and personal rewards of launching a dispute resolution practice. She shares insights on balancing startup expenses with the high earnings, fulfillment, and creative freedom that entrepreneurship brings. This episode offers a thorough cost-benefit analysis of starting and running a business. Tune in to explore the true cost of entrepreneurial freedom and determine if the benefits outweigh the expenses.

Highlights from the Episode:

• Financial Costs and Considerations
• The Opportunity Cost of Entrepreneurship: Time Commitment and Work-Life Balance
• Balancing Costs with Personal Rewards and Flexibility

============================

For the first time, The ABA Section of Dispute Resolution is holding a virtual PRACTICE DEVELOPMENT INSTITUTE to support dispute resolution professionals in building and growing a successful practice at any point in their career!   Registration just opened for the Institute which will be fully virtual and will be held on September 12th and 13th.  Early bird pricing is happening now, be sure to take advantage of the savings – head over to ambar.org/drpdi to register!

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Mastering SEO for Mediators: Unlocking Online Success

Susan Guthrie dives deep into the importance of SEO (Search Engine Optimization) and its impact on mediation practices. Susan explains how understanding and leveraging SEO can attract clients, build credibility, and provide a diversified approach to client acquisition. She also explains how AI tools like ChatGPT can mitigate SEO costs and enhance online visibility.

Highlights from the Episode:

• Why SEO Matters for Dispute Resolution Professionals
• SEO Benefits for Different Types of Mediators
• The Cost of SEO and What to Expect
• Using AI Tools to Optimize SEO+ Practical Tips for DIY SEO

Download AI Tools Prompts Tailored for Mediators for Each SEO Strategy Mentioned in this Episode: https://susaneguthrie.com/seo-prompts

 

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Susan Guthrie brings a power-packed solo episode, sharing five quick but impactful upgrades you can implement this week to elevate your practice. From sharpening your client intake process to enhancing your digital presence, these high-leverage, low-lift shifts are designed to boost visibility, streamline your workflow, and yes, improve your bottom line.

Whether you’re just getting started or refining a well-established practice, you’ll walk away with clear, actionable tips—from what to include in a client follow-up email to how to record a simple welcome video that builds instant trust. Plus, Susan shares how AI can be your secret weapon in getting it all done faster.

What  you’ll learn in this episode:

• Why adding an online booking system is a no-brainer and how to start today
• How to craft a more compelling LinkedIn headline that actually attracts clients
• The follow-up email template that saves you time and seals the deal
• What to say in a 60-second welcome video 
• How to start using AI as your daily practice assistant: yes, even if you're tech-averse

Resources and tools mentioned in this episode: Calendly Acuity CalendarHero ChatGPT Claude AI Co-pilot AI Gemini AI

Announcing the upcoming launch of The Practice Accelerator with Susan Guthrie: a brand-new subscription for professionals who are serious about building a profitable, modern mediation or legal practice.

Inside The Practice Accelerator, you’ll get exclusive access to:

• Ad-free episodes
• A monthly behind-the-scenes email from Susan with insights, updates, and the real story of what she’s seeing in the industry
• Quick tip downloads like pricing tools, client scripts, checklists, and strategy sheets you can use in your practice right away
• And if you choose the higher tiers, you’ll even get live Q&A sessions with Susan, monthly office hours, practical, step-by-step action plans, access to our growing resource library, and discounts on courses and books.

This is not just extra content, it’s structured support to help you implement what you’re learning here and accelerate your growth. It was created because it’s time we stop just talking about what works and start giving you the tools to build it.

So if you want to be the first to know when we open the doors and get access to exclusive founding member perks, sign up for the early access list here!  

====================

This Episode is Sponsored by Smith.ai

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MMMP Listeners Get:

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🔗 Learn more: bit.ly/MMMP-SmithAI

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Navigating the Transition: Top Mistakes to Avoid When Moving from Legal Practice to Dispute Resolution

In this episode of Make Money Mediating, host Susan Guthrie shares invaluable insights for legal professionals contemplating a shift from traditional legal practice to the dynamic field of dispute resolution. Susan draws on her personal experiences and client feedback to uncover the most common pitfalls encountered during this transition. From necessary mindset adjustments to strategic marketing approaches, Susan provides practical advice to help you build a successful dispute resolution practice. Don't miss this episode if you're looking to avoid these common mistakes and make your transition smooth and successful.

Join Susan for an enlightening discussion that will equip you with the knowledge and strategies you need to thrive in the world of dispute resolution. Tune in now!

 

Mentioned in this episode:

Crafting a Killer Business Plan for a Great New Year on The Make Money Mediating Podcast #501

Weekly Practice Building Tips Newsletter

 

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

 

Exploring AI Tools Beyond ChatGPT for Dispute Resolution Professionals

In this episode of the Make Money Mediating podcast, host Susan Guthrie discusses her top three artificial intelligence (AI) tools for dispute resolution professionals that aren't ChatGPT. The first tool highlighted is Calendar Hero, an AI-driven scheduling platform that automates finding suitable meeting times for multiple participants. Susan also introduces Descrybe AI, a generative AI legal search engine for accessible legal research. Lastly, Sonix is discussed as a secure tool for audio and video transcription into text, with added features like AI-assisted summaries and translations. Susan emphasizes the importance of these tools for increasing efficiency and effectiveness in dispute resolution practice while urging due diligence to ensure these technologies meet professional and ethical standards.

01:40 Welcome Back & The Focus on AI Tools 01:58 Exploring AI Tools Beyond Chat GPT 03:11 Calendar Hero: Revolutionizing Scheduling for Professionals 07:18 Descrybe AI: Transforming Legal Research 13:12 Sonix: Secure Transcription and More for Dispute Resolution 18:03 Workshop Invitation and Final Thoughts

Mentioned in this Episode:  Susan's Latest AI Workshop

AI and Your Practice

When:  May 24th, 2024 9am-1pm PT / 12:00pm - 4pm ET

Where:  Online Via Zoom

Cost:  $295

Find out more:  https://susaneguthrie.com/training

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Check out our friend ADRNotable if you are looking for a robust practice management program for DR professionals that had many added capabilities including notetaking, templates and checklists and so much more - and it includes Calendar Hero in the mix!

************

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Make Money Mediating: The Impact of Professional Headshots

In this episode of the Make Money Mediating podcast, host Susan Guthrie emphasizes the critical role of professional headshots in personal branding for dispute resolution entrepreneurs. She discusses how a quality photo can significantly affect first impressions, potentially converting potential clients into actual ones. Susan highlights the investment aspect of professional photography, noting its long-term benefits for an individual’s business image. Throughout the episode, she shares personal anecdotes, tips on finding and working with a photographer, the importance of current and varied photos, and even dives into the possibilities offered by artificial intelligence-assisted headshots. Also, Susan announces a unique opportunity for conference attendees to get professional headshots at an exclusive rate at the ABA Section of Dispute Resolution's Spring Conference! The episode closes with a call to action for listeners to share their new headshots, fostering a community of professionals who prioritize their branding.

Mentioned in this episode: 

Bijal Patel-Weintraub's website: https://bopmediation.com

Get the books:

1. "Capture Your Style" by Aimee Song: Offers insight into transforming your Instagram photos, showcasing your life, and building your personal brand.
2. "The Headshot: The Secrets to Creating Amazing Headshot Portraits" by Peter Hurley: Focuses on the art of taking professional headshots, a must-read for anyone wanting to understand what makes a headshot stand out.
3. "Branding In a Digital World" by Hilary Topper: This book includes chapters on personal branding and the role of imagery, providing a holistic approach to building your brand online.

Link to AI Assisted Headshot Programs and Apps

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GET A NEW HEADSHOT AT THE ABA CONFERENCE!

Attending the Practice Building Workshop at the ABA Section of Dispute Resolution's Spring Conference on April 10, 2024 and want to get one of the 24 spots to get a new headshot?  Send an email to Susan at susan@susaneguthrie.com.  Headshots are 1 for $89, 3 for $179 or 5 for $299!  Hurry - these are first come, first served and will go fast.  Make Money Mediating listeners are getting first dibs!!

*****

JOIN SUSAN AND BIJAL FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

 

 

Maximizing Conference Opportunities for Branding and Marketing

In this episode of the Make Money Mediating podcast, host Susan Guthrie, a seasoned mediation professional, introduces guest Murphy Funkhouser, a business and brand strategist with over 20 years of experience and owner of BrandStage Consulting. They discuss the importance of effective branding and marketing for dispute resolution professionals and share tips on transforming conference appearances into marketing opportunities.

Murphy emphasizes the power of making meaningful connections, asking engaging questions, and following up with personalized messages. She also outlines a useful formula for crafting a compelling one-sentence brand statement and highlights creative networking strategies to make memorable impressions. This conversation is particularly valuable for attendees of the ABA Section of Dispute Resolution Spring Conference, where Murphy will lead a workshop on branding and marketing basics at the Inaugural Practice Building Workshop on April 10th!

Highlights from the Episode:

00:00 Welcome to the Make Money Mediating Podcast! 00:20 Introducing Murphy Funkhouser: Your Marketing and Branding Expert 01:55 Unlocking the Power of Conferences for Marketing Success 02:49 Mastering Networking: Tips and Strategies 13:34 Elevating Your Social Media Game Post-Conference 16:52 Building Meaningful Connections: Beyond the Conference 23:19 Crafting Your Unforgettable Brand Story 31:40 Join Us at the Conference for More Insights and Networking Opportunities

 

Access the transcript

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About our Special Guest, MURPHY FUNKHOUSER:

Murphy Funkhouser is a business, brand and marketing strategist, consultant and educator who has supported the creation or launch of over 500 brands in her 20-year career. She was the co-founder and owner of Kudzu Brands, based in Asheville, and now owns a private business and brand strategy firm, BrandStage Consulting. Her expertise includes creating, launching, and building brands and developing business and non-profit marketing strategies. 

Murphy has taught business, branding and entrepreneurship at multiple higher education and business schools. She is a year-round teacher, coach and facilitator at the non-profit Mountain Bizworks in Asheville. She is a graduate of the Goldman Sach’s 10,000 Small Businesses program.

Reach out to Murphy:  murphy@brandstageconsulting.com

Brandstage Consulting: https://brandstageconsulting.com

 

Get the Book that Murphy mentioned in the Episode: Never Eat  Alone

*****

JOIN SUSAN AND MURPHY FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

 

 

From RN to Mediator: Kimberly Best's Journey in Conflict Resolution

In this episode of the Make Money Mediating podcast, host Susan Guthrie interviews Kimberly Best, a Tennessee-based registered nurse turned mediator and conflict resolution expert. Kimberly shares her unique journey from working in the medical field to becoming a successful mediator with no legal background, emphasizing the versatility and importance of mediation skills across different fields. She discusses her experiences, the challenges of transitioning careers, and how her background as a nurse has informed her approach to mediation and conflict resolution. The episode also touches on Kimberly's involvement in the ABA Section of Dispute Resolution, her advocacy for mediators from diverse professional backgrounds, and introduces Best Practices, her innovative mock mediation practice group aimed at helping new mediators gain experience and confidence. This inspiring conversation highlights the impact of mediation beyond the legal realm and the potential for individuals with various backgrounds to contribute to the field of conflict resolution.

Highlights from the episode:

00:00 Welcome to Make Money Mediating Podcast with Special Guest Kimberly Best 00:24 Kimberly Best's Unique Journey from Registered Nurse to Mediator 02:54 The Transformative Power of Mediation: Kimberly's Personal and Professional Insights 08:36 Expanding the Scope: Beyond Divorce Mediation to Conflict Resolution 09:32 The Importance of Diverse Backgrounds in Mediation and Overcoming Industry Challenges 24:23 Kimberly's Vision for the Future of Mediation and Supporting New Mediators 37:40 Final Thoughts and Upcoming Events

 

Access the transcript

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About our Special Guest, Kimberly Best:

Kimberly Best, RN, MA, is a TN Rule 31 Listed Civil Mediator, Rule 31 Trained Family Mediator, FINRA Arbitrator, and owner of Best Conflict Solutions, LLC. Her practice includes Mediation, Restorative Practices, and personal and organizational Conflict Coaching and Conflict Consulting, with a Healthcare specialty.

Kim is serving her third term on the board of the Tennessee Association of Professional Mediators, currently as Chair/President. She is a volunteer Senior Mediator with the Los Community/Police Unification Program and also serves as a community facilitator. Kim is an active member of the Association of Conflict Resolution, is a consultant for Mediators Beyond Borders International, and she serves on the Executive Committee of the ABA Dispute Resolution Section.

Kim is passionate about helping others understand and resolve conflict and helping other dispute resolution practitioners excel and succeed in the field.

Kim takes pride in being mother to five grown children and grandmother to four little ones.

Reach out to Kim

Find out more about Kim's new "Best Practices" Mock Mediation Group starting in April: https://bestconflictsolutions.com

Get Kim's book: How to Live Forever: A Guide to Writing the Final Chapter of Your Life Story

*****

JOIN SUSAN AND KIM FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Navigating Your Worth: Setting Prices as a Dispute Resolution Professional

In this episode of the Make Money Mediating podcast, host Susan Guthrie provides an in-depth guide on how dispute resolution professionals can set their fees. She emphasizes the importance of constantly reevaluating one's pricing strategy and dives into various factors and considerations that impact fee setting. These factors include one's services list, experience, market demand, geographic location, client base, operational costs, and competition. Susan discusses different pricing models such as hourly rates, flat fees, modified flat fees, retainer models, subscription-based models, and packaged services. She highlights the significance of choosing a pricing model that reflects the true value of a professional's expertise and fosters long-term client relationships built on trust, value, and mutual respect. Susan encourages professionals to be open to adjusting their pricing models as their practices evolve.

 

In this episode:

00:00 Introduction to Pricing Strategies in Mediation 00:37 Understanding the Importance of Pricing 01:06 Developing a Comprehensive Pricing Strategy 01:38 Expanding Your Service Offerings 03:43 Factors to Consider When Setting Your Fees 06:49 Understanding Your Market and Client Base 09:00 The Impact of Geographic Location on Pricing 13:11 The Importance of Understanding Your Costs 15:15 Considering Your Competition 16:52 Understanding the Value You Provide 19:21 Exploring Different Pricing Models 20:07 The Pros and Cons of Hourly Billing 23:13 The Appeal of Flat Fees and Modified Flat Fees 28:58 The Potential of Subscription-Based Fee Models 32:04 The Benefits of Offering Packages 33:04 Conclusion: The Importance of Reflecting Your True Value

 

Access the transcript: https://share.descript.com/view/6dqezVmkKjC

Here is the list of Fee Setting Considerations Reference in the Episode:

• Experience and Expertise
• Market Demand
• Location
• Client Base Capabilities
• Your Costs of Doing Business
• Competition Pricing
• Value Provided

*****

• JOIN SUSAN FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

• PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

 

Elevating Your Emotional Intelligence for Mediation Success

In this episode of 'The Make Money Mediating Podcast', host Susan Guthrie explores the essential role of Emotional Intelligence (EQ) in the mediation process and why increasing your EQ is actually good business. Discover how developing EQ can significantly enhance mediation outcomes, improve communication, and foster a deeper understanding and management of emotions within the mediation context. Whether you're a seasoned professional or new to the field, this episode is packed with insights and strategies to help you to understand the vital connection between your EQ and success so you can grow your practice by integrating emotional intelligence into your professional development.  There is even a special section where Susan shares her strategies for leveraging the power of generative AI to help you develop and increase your EQ!  

In this Episode:

00:00 Introduction and Welcome 00:20 The Unexplored Potential of Emotional Intelligence in Mediation 01:15 Why Emotional Intelligence Matters in Dispute Resolution 06:05 Understanding the Components of EQ 07:30 The Impact of EQ on Mediation Outcomes 10:10 Developing Your Emotional Intelligence: Practical Strategies 16:50 Leveraging AI to Enhance Your EQ 20:15 Real-World Applications: Transforming Mediation Practice through EQ 22:45 Conclusion: EQ as a Foundation for Mediation Success

 

Access the transcript: https://share.descript.com/view/3HWvv8ON472

Download the ChatGPT/Gemini EQ Exercises that Susan mentioned in the episode here!

*****

• JOIN US FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE on April 10-13, 2024, in San Diego, California! Don't miss out on over 50 educational programs designed to meet your professional development needs. Information and Registration: Conference Information and Registration

• PRACTICE BUILDING WORKSHOP at the ABA Spring Conference: Dive deep into the practical aspects of growing a successful dispute resolution practice with Susan Guthrie presenting on "Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice."

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Reach out to Susan at susan@susaneguthrie.com

Book an Hour Coaching Session with Susan: Strategy Session with Susan Guthrie

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her podcast, "The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

Join Susan in this enlightening episode as she unveils the transformative power of Emotional Intelligence in mediation, providing practical tips and innovative approaches to enhance your practice and personal growth.

Effective Content Creation and Making It Work For You in Getting You Work!

In this episode of 'The Make Money Mediating Podcast', host Susan Guthrie dives into the realm of content creation. She shares how dispute resolution professionals can create effective blog and article content that truly stands out and ensures a good return on the effort invested. Susan emphasizes the role of understanding the target audience, crafting engaging and informative content, and enhancing content reach through consistent writing. She also discusses the concept of creating content that is helpful to the audience and resonates with them, which in turn can lead to more business referrals.  If you are going to do the work, make sure it helps you get the work!

In this Episode:

00:00 Introduction and Welcome 00:20 Venturing into Content Creation 01:12 Exciting Announcements and Initiatives - ABA Section of Dispute Resolution Practice Build Workshop and Practice Development Institute Announcement! 06:07 The Importance of Content Creation 07:22 Creating Engaging and Effective Blog Content 10:13 The Power of Storytelling in Content Creation 16:59 Increasing Your Content's Visibility and Effectiveness 20:08 The Value of Consistent Content Creation 22:28 Conclusion: The Power of Helpful Content

 

Access the transcript: https://share.descript.com/view/Gg6RcX7Z8xr

 

Mentioned in this episode:

JOIN US FOR THE ABA SECTION OF DISPUTE RESOLUTION'S SPRING CONFERENCE ON APRIL 10-13, 2024 IN SAN DIEGO, CALIFORNIA!  (Conference Agenda)

• Don’t miss the premier event for dispute resolution professionals. Choose from over 50 educational programs to meet your professional development needs. Network and socialize with fellow attendees at unique local events. Be inspired by keynote speakers and celebrate this year’s ADR awardees. Whether you are new to the field or have been practicing for decades, the conference has something for you!
• Information and Registration can be found here: https://events.americanbar.org/event/c3538f67-e734-482b-966d-f6109158c1f2/summary

Be sure to register for the PRACTICE BUILDING WORKSHOP to get the help you need to launch and grow your practice:

• The Practice Building Workshop programs on Wednesday, April 10th offer a deep dive into the practical aspects of running a successful dispute resolution practice. Presenters will guide you through the process of crafting a strategic business plan, mastering the financial aspects of your practice, building a strong brand and client base, and streamlining your operations for efficiency and growth. Susan will be presenting the first program of the day entitled Blueprint for Success: Innovative Business Planning for Your Dispute Resolution Practice. 

Also mentioned in this episode:

Drafting Truly Effective Social Media Posts for Your Business on the Make Money Mediating Podcast with Susan Guthrie #421

Stephanie Marrone, Marketing Professional on LinkedIn: Stefanie Marrone | LinkedIn

Confessions of a Training Junkie Part One and Part Two by Josh Kershenbaum on the Mosten Guthrie Academy Blog

 

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WANT MORE CONTENT?

GET SUSAN'S FREE BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

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Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

 

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

 

Social Media: 

• Susan on Instagram: https://instagram.com/susanguthrieesq
• Susan on LinkedIn: linkedin.com/in/susaneguthrie
• Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

 

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of legal and mediation practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has transitioned into one of the legal and mediation trainers in the world and regularly works with and consults with attorneys and dispute resolution professionals in growing and marketing their practice for success.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to be Chair Elect of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. 

Susan is also an internationally renowned expert in online mediation, legal tech and AI for legal and dispute resolution and has been training colleagues and other professionals in the practical and ethical considerations of integrating technology into their practice with her innovative programs and webinars for years. To date, more than 25,000  professionals have benefited from her programs and she has trained in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1% of the more than 3.4 million podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

 

 

 

Building a Successful Mediation Practice with special guest, David H. Salmon

In this episode of the 'Make Money Mediating' podcast, host Susan Guthrie has a conversation with David H. Salmon, an attorney mediator and entrepreneur in the ADR field as a Co-Founder of ADR Support. They discuss key elements needed in launching, growing, and maintaining a successful mediation practice.

Susan and David discuss the importance of establishing a tech infrastructure, implementing a go-to market strategy, and maintaining growth within a practice. They highlight the role of the mediator in creating a personalized practice, the benefits of being associated with an established mediator, and the role of personal goals in business strategy.

Key Moments in the Episode:

00:02 Introduction and Guest Introduction 00:11 The Importance of Inside Knowledge in Mediation 01:11 Guest's Background and Experience 02:02 The Challenges of Transitioning into Mediation Practice 03:16 The Three Buckets of Practitioners 04:11 The Importance of Back-end Processes in Mediation Practice 04:56 The Role of ADR Support in Mediation 07:17 The Importance of Setting Goals in Mediation Practice 10:49 The Technical Infrastructure Needed for Mediation Practice 22:16 The Importance of a Go-to-Market Strategy 28:49 Maintaining and Growing Your Mediation Practice 38:48 Conclusion and Contact Information

Access the Transcript

***********************************************************

More About This Week's Special Guest:  David H. Salmon

David H. Salmon is the CEO of ADR Support, a complete back-office and administrative support service that works exclusively with professional neutrals nationwide. David and his team manage 90+ full time neutrals made up of 45 independent practices in 18 states. He is also the managing partner of Salmon & Dulberg Dispute Resolution, a large well-established panel firm in Florida.    David is an expert at facilitating the transition into full time neutral work, and maintaining elite, highly profitable mediation practices. He is also a successful third generation mediator and proud father of two.   www.ADRsupport.com david@ADRsupport.com join@ADRsupport.com Office: 866.425.7174

 

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Mentioned in this episode:

You Have to Define Success Before You Can Achieve It on Make Money Mediating with Susan Guthrie #423

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GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

 

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

 

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

 

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

 

The Key Elements for a Successful Mediation Practice: A Thanksgiving Reflection

In this episode of the Make Money Mediating podcast, hosted by Susan Guthrie, she explores and reflects on the essence of Thanksgiving and the necessary elements for a thriving mediation practice. Making use of the acronym 'THANKS', Susan identifies Trust, Harmony, Appreciation, Neutrality, Knowledge and Serenity as the six key elements of success in mediation or dispute resolution profession. She stresses the importance of building trust with clients, orchestrating harmony in conflicts, appreciating clients and colleagues, maintaining neutrality, staying informed about industry trends, and finding serenity in a busy work life. Furthermore, she encourages listeners to think about ways they can show their gratitude to their clients and colleagues, and ways to improve their dispute resolution practice in the coming year.

00:00 Introduction and Thanksgiving Message 01:59 The Importance of Trust in Mediation 03:49 Harmony: The Conductor's Role in Mediation 05:40 Appreciation: Showing Gratitude to Clients and Colleagues 07:37 Neutrality: The Cornerstone of Mediation 08:31 Knowledge: The Value of Continuous Learning 10:34 Serenity: Finding Calm Amidst Conflict 12:08 Conclusion: The Five Elements of Success in Mediation

Access the Episode Transcript

Mentioned in this episode:

The Gift That Keeps on Giving: Holidays and Relationship Building on The Make Money Mediating Podcast with Susan Guthrie #408

Why Gratitude is the Secret Ingredient to Success with Susan Guthrie on The Make Money Mediating Podcast #405

Becoming a Training Junkie: The Power of Continuous Learning in Mediation on the Make Money Mediating Podcast with Susan Guthrie #420

 

Join us in beautiful San Diego, California for the American Bar Association's Section of Dispute Resolution Annual Spring Conference April 10-13, 2024!  The Pre-Conference Practice Building Workshop led by Susan will be on April 10th and will include several leading experts in areas of business planning, finance, marketing and more.  Registration will be opening the first week of December 2023 - stay tuned and SAVE THE DATES!

 

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

 

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

 

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

 

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

*********************************************************************

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Chair Elect of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. 

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

If you're out there posting on social media, giving workshops, and networking like crazy, but still struggling to convert leads into paying clients - or if you’ve ever felt overwhelmed by client inquiries or assumed your intake system is “good enough,” this conversation will completely shift how you think about client communication and conversion.

Susan Guthrie welcomes Maddy Martin, the SVP of Growth at Smith.ai to this week’s episode of Make Money Mediating. Maddy has helped thousands of small businesses fix their growth problems by solving what she calls their “leaky bucket” — their broken intake and client communication process.

From secret shopper strategies to using AI tools like ChatGPT to summarize intake calls, Maddy shares practical, tech-forward ways to attract better clients, streamline your systems, and reclaim your time.

Here’s what else you’ll hear in this episode:

• How to secret shop your own practice and uncover what’s really happening when someone calls you
• Why the first to respond gets the client (and how to be that first responder)
• How to delegate your intake without sacrificing quality or control
• Using tools like ChatGPT to turn intake chaos into a streamlined system

More About This Week's Special Guest, Maddy Martin: Maddy Martin is a revenue and marketing leader with deep expertise in scaling technology businesses that serve small businesses. As the SVP of Growth at Smith.ai, she helps small business owners grow faster with the support of 24/7 AI and human receptionists. Maddy’s work sits at the intersection of marketing, sales, automation, and client service — areas she’s helped optimize for thousands of companies. A sought-after speaker and strategist, she’s known for making complex growth tactics approachable, especially for time-strapped business owners and operators. When she’s not at her desk, Maddy can be found competing in dog sports with her two Brittanys, skiing, and gardening around her Western NY home, which she shares with her husband.

Website:

https://smith.ai Use code GUTHRIE for $100 off first month

Social Media:

https://www.facebook.com/virtualreceptionists

https://www.instagram.com/smith.ai/

https://www.linkedin.com/company/smith-ai

====================

This Episode is Sponsored by Smith.ai

Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction.

MMMP Listeners Get:

• $100 off first month (Code: GUTHRIE)
• 5% off bundled reception + chat
• 10% off annual plans

🔗 Learn more: bit.ly/MMMP-SmithAI

============================

WANT MORE CONTENT?

Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter

Susan's New Weekly Business Journal is NOW AVAILABLE!  https://susaneguthrie.com/the-journal

Reach out to Susan at susan@susaneguthrie.com

Susan's Coaching Services:  https://susaneguthrie.com/services

Website: https://susaneguthrie.com

Social Media:

Susan on Instagram: https://instagram.com/susanguthrieesq

Susan on LinkedIn: linkedin.com/in/susaneguthrie

Make Money Mediating on Instagram: https://instagram.com/makemoneymediating

*****************

Meet Our Creator and Host: Susan Guthrie

Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.

The Crucial Role of Client Feedback in Mediation

In this episode of the 'Make Money Mediating' podcast, host Susan Guthrie discusses the importance of client feedback in effectively managing a mediation practice. She emphasizes how it can guide mediators in continually improving their services and adapting to changing client needs. She underscores the importance of soliciting feedback through various platforms like surveys and exit interviews, and using technology such as AI (think ChatGPT) to analyze the data. Susan also shares stories and tips on handling critical feedback and how it can be a catalyst for growth. She stresses that feedback is a necessity, not a luxury, for the ongoing success of a mediation business.

00:00 Introduction and Exciting News 00:47 Importance of Reviews and Feedback 02:11 The Secret Sauce: Client Feedback 02:40 Understanding the Role of Service Professionals 03:15 The Power of Client Feedback 04:29 Challenges in Collecting Feedback 05:19 Leveraging Technology for Feedback Collection 06:12 Creating Effective Surveys 08:16 The Importance of Timely Feedback 11:18 The Value of Direct Conversations 15:14 Analyzing Feedback and Adapting Techniques 21:08 Feedback-Driven Business Strategy 22:34 Learning from Negative Feedback 23:24 Conclusion: Embrace, Learn, and Use Feedback

Access the podcast transcript

Mentioned in this episode:

Free Handout with Sample Surveys

Listen to last week's show and learn how to Build Your 2024 Business Plan!

 

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

***********************************************************

 

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

 

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

 

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

*********************************************************************

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Chair Elect of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. 

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

 

 

Crafting a Killer Business Plan for Dispute Resolution Practices

In this episode of the 'Make Money Mediating' podcast, host Susan Guthrie provides listeners with an in-depth guide on crafting a robust business plan for dispute resolution practices. She emphasizes the importance of specific, measurable, achievable, relevant, and time-bound (SMART) goals. Susan also highlights the booming dispute resolution industry and the scope for expansion it presents. She delves into creating tailored plans, offering unique services and setting realistic financial projections with contingency planning. She also mentions the usage of AI-assisted tools for efficiency. To routinely revise the plan and stay ahead of the curve, she suggests the listeners review and revisit their plan at least yearly so that they can find success and make money mediating!

Episode Markers:

00:00 Introduction and Welcome Back 00:35 The Importance of Business Planning 04:02 The Growth of Dispute Resolution Industry 07:49 Crafting a Killer Business Plan for 2024 20:00 Setting Realistic Goals and Objectives 23:05 Financial Projections for a Solid Future 25:12 Risk Analysis and Contingency Planning 27:55 Pulling it All Together: The Executive Summary 30:49 Conclusion and Future Workshops

Access the podcast transcript

Mentioned in this episode:

LinkedIn Practice Building Tip of the Day Newsletter

The Anatomy of a Great Business Plan

 

Join Susan for her two upcoming ChatGPT and AI Workshops

https://mostenguthrie.com

 

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

***********************************************************

 

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

 

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

 

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

*********************************************************************

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Chair Elect of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. 

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.

 

 

In the second part of our special two-part episode, we are joined once more by professional and executive coach, Megan Walls. Megan helps us delve further into the THINK Protocol, a step-by-step process to guide you when making significant decisions about career changes or pivots.

Key Points:

• The THINK Protocol: In part one, we covered the T (Taking time to reflect), H (Honesty, being real with yourself), and I (Information gathering and insights). In this episode, we dive into N, which stands for Niche.
• Niche and personal brand: Megan emphasizes the importance of finding your unique niche and building your personal brand when considering creating your own practice. The niche includes your area of expertise, target audience, unique products or services, and how you set yourself apart from the competition.
• Crafting your brand: Megan shares advice on how to craft a brand statement based on the clarity and information gained from the THINK Protocol. She references Jeff Bezos's quote about personal brands, underscoring the importance of crafting your own brand rather than letting others define it for you.
• Knowledge:  Understand the importance of gathering insights into why you think the way you do. Acknowledge that gaining knowledge about your thought patterns and the resultant emotional responses can provide you with the necessary tools to transform your life.
• Take Action: Leverage the insight you've gained from the THINK protocol and actively make changes in your life. It is not enough to merely understand your thought patterns (THINK); you also need to implement these insights (Take Action) to see real, sustainable transformation.

 Listen in to Part Two now and get ready to THINK and Take Action on your career pivot!

 

Access the podcast transcript

****** If you found this episode helpful, please consider leaving a 5-Star Rating and a Review letting us know!  Your thoughtful feedback helps the show reach a bigger audience and help more colleagues! *******

***********************************************************

More About This Week's Special Guest:  Megan Walls

Megan Walls, CPC, PCC, ELI-MP is a certified executive and career coach, author, noted speaker. She works with high-achieving professionals and teams to unlock their full potential, develop leadership skills, and boost confidence to overcome obstacles and thrive in their organizations and their careers.

What sets Megan apart from other career coaches is that she has developed a proprietary “inside-out” coaching approach which she uses as her foundation with every client. The “inside” refers to helping clients identify areas of strength, areas to improve and obstacles to overcome. The “out” refers to helping clients set realistic goals and create action plans to achieve their goals. During this process, Megan provides guidance, insights and leadership tools and serves as an accountability partner to accelerate a client’s career success while staying true to themselves.

Prior to coaching, Megan enjoyed a highly successful, 20-year career as an institutional salesperson in the municipal bond industry at Hutchinson, Shockey, Erley & Company and was the firm’s first female partner. She holds a B.A. in Economics from DePauw University, received her coach training from the Institute of Professional Excellence in Coaching (iPEC) and is a member of the International Coaching Federation.

Megan's Website: https://www.wallscareercoach.com/

Email Megan: megan@wallscareercoach.com

*****************************************************************

Mentioned in this episode:

The episode Susan mentioned about acronyms and alliteration is called "How Getting 'Sticky' Will Make Your Marketing Better"  You can listen here: https://makemoneymediating.podbean.com/e/how-getting-sticky-will-make-your-marketing-better-with-susan-guthrie-411/

*********************************************************************

GET SUSAN'S BRAND NEW BOOK!  https://bit.ly/Success-Tips-Book

***************************

Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day: here: https://www.linkedin.com/newsletters/daily-practice-building-tips-6979857568605114368/

Reach out to Susan at susan@susaneguthrie.com

***************************

Book an Hour Coaching Session with Susan: https://calendly.com/susanguthrie/strategy-session-with-susan-guthrie

 

Websites:

Susan Guthrie: https://www.susaneguthrie.com

Mosten Guthrie Academy: https://mostenguthrie.com

 

Social Media: 

• Susan on Instagram: @susanguthrieesq
• Mosten Guthrie on Instagram: @mostenguthrie
• Make Money Mediating on Instagram: @makemoneymediating

 

Meet Our Creator and Host: Susan Guthrie

Nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, Susan Guthrie has been at the forefront of divorce practice for more than 30 years. After more than 20 years as a name partner in a leading law firm in Connecticut followed by establishing her own boutique Family Law and Mediation practice in 2012, Susan has in the past two years transitioned into one of the leading family, collaborative and mediation trainers in the world and regularly works with and consults with divorce professionals and attorneys in growing and marketing their practice for a happier and healthier life.

In 2020 Susan partnered with mediation legend, Forrest “Woody” Mosten, to create the Mosten Guthrie Academy to provide cutting edge gold-standard trainings for attorneys, mediators and other professionals. The Academy has grown in two years from one 40-Hour training program to a comprehensive curriculum of basic, advanced and specialized trainings and consulting groups for a vast family of dedicated professionals.

As a leading dispute resolution professional, Susan is honored to have been recently elected as Vice-Chair of the American Bar Association’s Section of Dispute Resolution and looks forward to serving as the Chair of the Section in the 2024-2025 Bar Year. She was also recently elected as the ABA Section Officer's Committee Vice-Chair Representative.

Susan is also an internationally renowned expert in online mediation and has been training colleagues and other professionals in the practical and ethical considerations of conducting their mediations online with her innovative programs and webinars for more than two years. To date, more than 25,000 dispute resolution professionals have benefited from her program and she has trained mediators in countries all around the world including programs for the American Bar Association (ABA), the Alternative Dispute Resolution Institute of Canada (ADRIC), and the National Association of Distinguished Neutrals (NADN) among others.

Susan is the award-winning creator and host of one of the top 3 divorce podcasts in the world and one of the top 1.5% of all podcasts worldwide, The Divorce & Beyond Podcast with Susan Guthrie which has more than 5,000,000 listens to date.