Explore every episode of the podcast The PartsEdge Podcast

Dive into the complete episode list for The PartsEdge Podcast. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

	Title	Pub. Date	Duration
	Webinar Replay - The Ultimate OEM Inventory Showdown	25 sept. 2026	00:52:20
Ever wondered how your OEM’s inventory program really compares to other manufacturers—and how much control you actually have over your parts investment? In this data-driven episode, Chuck Hartle breaks down real dealership inventory data from 223 dealerships, 15 manufacturers, and more than $190 million in parts inventory. From productive inventory and automatic stock replenishment (ASR) programs to excess stock and obsolescence, Chuck reveals how manufacturer programs impact dealership inventory performance and where parts managers should be paying closer attention. Chuck dives into the hidden costs of idle inventory, including “forced stock” parts, unfulfilled demand, special orders, excess inventory, and the growing challenge of obsolescence. He explains why roughly one out of every four parts analyzed had marginal sales, how manufacturer compliance requirements can put low-volume parts on dealership shelves, and why shrinking return opportunities have made managing non-program inventory more important than ever. Most importantly, Chuck shares practical strategies for taking back control—from strengthening special-order processes and challenging suggested stocking levels to strategically managing compliance and building an obsolescence reserve. Whether you want to benchmark your dealership against your OEM, reduce idle capital, or improve inventory turns, this episode provides a data-backed look at what’s really happening inside dealership parts inventories. Takeaways: 1. Manufacturer Inventory Programs Can Protect Productive Parts—but They Don’t Necessarily Optimize Your Entire Inventory Investment. 2. Forced-Stock Parts, Unfulfilled Demand, and Shrinking Return Opportunities Are Major Drivers of Idle Inventory and Obsolescence. 3. Parts Managers Can Improve Inventory Performance by Strengthening Special-Order Controls, Managing Compliance Strategically, and Building a Plan to Purge Aging Inventory. Chapters: 00:00 - Welcome & Introduction 01:50 - The OEM Inventory Showdown 03:48 - The Data Behind the Comparison 06:47 - Comparing Productive Inventory by Manufacturer 08:49 - How ASR Programs Impact Inventory 12:33 - What Defines Productive Inventory? 13:51 - Understanding Idle & Excess Inventory 17:18 - The Problem with Forced-Stock Parts 19:20 - Six Causes of Unfulfilled Demand 23:02 - Comparing Forced-Stock Inventory by OEM 27:16 - Why Obsolescence Has Increased 29:41 - The Growing Non-ASR Inventory Problem 34:04 - What Manufacturer Programs Really Control 36:33 - How Idle Inventory Hurts Performance 40:05 - Strategies to Take Back Control 41:13 - Managing Compliance & Obsolescence 45:02 - Using Return Programs & Parts Brokers 46:18 - Benchmarking Your Dealership 48:38 - How Your Inventory Stacks Up Resources: LinkedIn: https://www.linkedin.com/company/partsedge-inc-Website: https://www.partsedge.com Register for the next Webinar here!: https://my.demio.com/ref/rMLm7BvTB3gEzyCa
	Webinar Replay - Inventory Isn't A Guessing Game	21 août 2026	00:53:56
Ever wondered how much your DMS and source structure are really impacting your dealership’s parts profitability? In this highly tactical episode, Chuck brings decades of parts management experience to the table, breaking down how smarter source structures, dynamic day-supply settings, and strategic pricing can give parts managers greater control over inventory, margins, and daily operations. Packed with real-world examples and practical DMS strategies, this session is all about making your system work for you instead of constantly working around it.From separating fast-moving parts from slow-moving inventory to managing accessories, tires, bulk fluids, special orders, and “never stock” parts, Chuck explains how the right source structure can help dealers stock smarter and eliminate unnecessary excess. He also dives into one of the biggest problems facing parts departments: obsolescence—and why unfulfilled demand and “for stock” parts are often the real culprits behind aging inventory. Whether you’re looking to improve pricing accuracy, reduce excess inventory, better control special orders, or get more value from your DMS, this episode delivers the actionable strategies you need to build a more profitable and predictable parts operation.--------------------------------------------Takeaways:1. A Smart Source Structure Gives Your DMS More Power—and Your Parts Department More Control.2. Dynamic Day-Supply and Phasing Criteria Help You Stock Based on Actual Demand.3. Obsolescence Often Starts with Poorly Managed Special Orders, For-Stock Parts, and Unfulfilled Demand. Chapters:00:00 - Welcome & Introduction01:04 - Why Source Structure Matters02:25 - The Problem with Poorly Configured DMS Sources05:45 - The Grocery Store Approach to Inventory09:36 - Breaking Inventory Into Strategic Sources12:11 - Competitive Parts & Retail Pricing15:08 - Managing Accessories18:28 - Managing Tires for Profitability20:49 - The Right Way to Manage Bulk Fluids23:16 - Managing Special Orders24:49 - The Challenge of Non-Stock Parts29:04 - Managing Recall & Campaign Parts30:58 - The Problem with For-Stock Inventory36:09 - Understanding Obsolete Inventory40:10 - The Benefits of Dynamic Source StructureResources:LinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com
	Fixing the Foundation: Microlearning Solutions for Parts Managers with Chris Craig	31 juil. 2026	00:21:00
Chris Craig, FixedOps Content Developer at RockEd, joins Kaylee Felio to dive into the launch of Rocket’s powerful new training curriculum for parts departments. They get gritty on why parts managers and associates have been overlooked—until now. From microlearning and gamification to actionable reporting and industry certification, Chris Craig breaks down how RockEd is changing the game for parts teams across the country. If you’re ready to fix the foundation, turn inventory faster, and give your team smarter tools, this episode brings the insights, energy, and optimism you need. -------------------------------------------- Takeaways Microlearning Empowers Busy Teams Gamification Drives Engagement Industry-Recognized Certification Chapters 00:00 Military training and education 04:21 Balancing Army duties and work 06:40 Rocket's microlearning solution for dealerships 10:40 Understanding the parts manager role 14:25 Accessing Rocket Preview Mode 17:17 Rocketified learning platform overview 20:18 Checking out the RockEd app Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com Chris Craig LinkedIn: https://www.linkedin.com/in/chris-topher-craig RockED Website https://www.rocked.us/technician-skills
	Stop Losing Customers: How Better Communication Drives Service Retention in Auto Dealerships	24 juil. 2026	00:13:42
On this Parts Edge Podcast episode, Kaylee Felio sits down at the NCM Fuel the Future Fix-Op Summit with Derek from NUMA. Together, they dig deep into the tech transforming parts and service departments: proactive AI that turns every customer touchpoint into an opportunity for retention, revenue, and hassle-free communication. Derek shares how NUMA’s “co-pilot” approach fixes the industry's biggest headaches—poor communication and missed service appointments. By streamlining inbound calls and digitizing the parts counter’s to-do list, NUMA empowers managers to get out of the weeds and focus on growth, customer satisfaction, and turning inventory faster. The result? Fewer bad reviews, loyal customers, and a serious impact on the bottom line. From fixing the foundation of internal dealership workflows to bringing sales and service together, this episode is packed with gritty, realistic advice for managers who want inventory (and customer experience) to be anything but a guessing game. -------------------------------------------- Takeaways Communication drives retention and revenue. AI frees your team for high-value tasks. Integrating sales, service, and parts leads to better customer experience. Chapters 00:00 AI tool for car dealerships 03:35 Challenges in service advisor roles 08:07 Streamlining service with the NUMA app 11:23 Increasing dealership service retention 13:30 Podcast guest introduction Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Transforming Dealership Service with Real-Time Communication and Sales Training Insights	22 juil. 2026	00:06:40
Kaylee Felio sits down at the Fuel the Future FixedOps Summit with Roger Gutierrez from Biggers Auto Group to dig into what it takes to run a growth-focused dealership—and why fixing the foundation in service and parts is more critical than ever. From smarter scheduling and AI to sharper sales skills for the parts team, this episode is packed with practical advice and gritty optimism for every parts and fixed ops leader. Roger reveals what it’s like to step away from the grind and immerse himself in innovation, lessons learned on managing people and process, and the powerful impact of clear communication—both with teams and customers. If you’re ready to turn inventory faster, give your managers better tools, and make every hour in the department count, this conversation is for you. -------------------------------------------- Takeaways Invest in Sales Training for Parts Teams: Equip your parts staff to sell complete jobs, not just parts, to strengthen reputation and customer satisfaction. Fix the Foundation With Process and Communication: Tighten up scheduling and status update processes—these “basics” keep customers happy and teams accountable. Face Weaknesses for Lasting Growth: Embracing vendor solutions or new technologies can be uncomfortable, but honest feedback and visibility are crucial for improvement. Chapters 00:00 Learning about AI and data management 06:07 Importance of knowledgeable parts staff Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Fueling the Future of Fixed Ops with AI and Smarter Communication with Danny Zaslavsky	20 juil. 2026	00:08:14
This episode comes to you live from the NCM Fuel the Future FixedOps Summit, where the conversation focused on how innovation and collaboration are building a stronger foundation for dealership success. The discussion explored VinQ’s efforts to break down communication barriers between variable and fixed ops, leveraging advanced tech and AI to turn inventory management into a data-driven process, not a guessing game. A key theme that emerged was the transformative power of accurate reconditioning estimates and tighter variable-fixed integration for maximizing profit and reducing costly variance. Several points were raised, including how technology is helping parts and service departments operate like co-pilots rather than siloed teams, empowering every team member to deliver exponentially greater results without siloed “trial and error” approaches. If you’re passionate about fixing the foundation of your dealership operations—stocking smarter, reducing surprise costs, and giving your team better tools—this episode is a must-listen. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Overcoming communication gaps between variable and fixed ops—especially in recon—can add thousands in lost profit back to your bottom line. Leveraging AI isn’t just about shiny tech; it’s about making every decision smarter and freeing up bandwidth for growth-focused work. Fix the foundation: empower your current team to operate at a higher level rather than simply adding more staff. Chapters 00:00 Enhancing vehicle appraisal process 04:13 Sales channels and innovation sharing 06:56 Transitioning to software investments Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Webinar Replay - What the Best Parts Departments Do Differently	17 juil. 2026	00:56:45
Ever wondered what separates top-performing dealership parts departments from the pack? On this high-energy episode, Kaylee Felio brings gritty, actionable clarity to inventory management, smarter pricing, and the realities of working with your DMS. Packed with pragmatic advice and real-world examples, this session is all about giving parts managers the tools, support, and confidence to fix the foundation, turn inventory faster, and stop making inventory a guessing game. From the power of daily sales reporting to avoiding the traps of obsolete inventory, Kaylee Felio covers the core habits and strategies the most successful teams use—plus, she isn’t shy about naming which DMS platforms offer real advantages (and where others fall flat). Whether you’re looking to reduce obsolescence, boost profitability, or finally get your arms around all those so-called “protected parts,” this episode delivers the tactical details you need to stock smarter and stay growth-focused. -------------------------------------------- Takeaways Consistent, Proactive Training & Reporting Sets Winning Departments Apart. Your DMS Can Be a Co-Pilot—Or a Roadblock—Depending on How You Use It. Obsolescence Isn’t Inevitable—But It Takes Grit to Fix. Chapters 00:00 Encouraging audience questions 06:29 Managing staff shortages 07:55 Scheduling and optimizing short meetings 12:42 Issues with store migration data 16:11 Retail sales report insights 20:55 Retail pricing and markup strategy 23:16 Managing product pricing and profit margins 27:24 Challenges in Inventory Management 30:40 Analyzing dealership inventory levels 33:48 Managing obsolete inventory strategies 37:49 Analyzing inventory turnover rates 41:29 Forecasting obsolete inventory growth 46:18 Dealing with obsolete inventory 49:57 Honda's SRA and Inventory Management 50:52 Calculating true terms in inventory 54:14 Inventory management strategies 53:20 Tekions dealership strategy and pricing Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Driving Customer Retention and Embracing Tech in Part Departments with Dwayne Kinsley	15 juil. 2026	00:09:05
In this episode, Dwayne Kinsley from LACarGuy joins us live from the NCM "Fuel the Future" Fixed Ops event. Dwayne opens up about why these peer-driven conferences matter, what’s keeping dealers competitive, and why retention is a bigger conversation than ever. We dig into the constant evolution of dealership technology—how to cut through all the noise, avoid vendor overload, and find the right partners to help your team move fast and stay ahead. Dwayne pulls back the curtain on how true competition comes from outside the dealership world, what drives fixed ops profitability, and the tough calls parts managers are forced to make with ever-changing tech options. If you’re looking to sharpen your competitive edge and create more value for your customers, this episode is a must-listen. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Focus on customer value—convenience, speed, and having the right parts—drives real retention. Technology moves fast; choose partners who prioritize customization, support, and adaptability. Don’t get overwhelmed by vendors; streamline where you can, but never sacrifice quality or service. Chapters 00:00 Networking at NCM Events 03:50 Focus on fixed operations 07:55 Startups getting acquired Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Fixing the Foundation: How Smart Tools Empower Dealerships Parts Managers	13 juil. 2026	00:09:06
In this episode, Adam Martel talks about stepping up from legacy processes, embracing PartsEdge automation, and what it’s like to turn the chaos of managing 50,000+ SKUs into a streamlined, growth-focused operation. From running smarter online sales to preparing for industry shifts like mandatory video MPIs, Adam shares gritty, optimistic insights on staying competitive and turning inventory faster. We dig into the real-world challenges parts managers face: drowning in outdated DMS setups, legacy sources nobody even remembers, and lacking tools to break out of silos. If you’ve ever felt like inventory is a guessing game, this one’s for you. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Fix the foundation: Overhauling source structures and automating processes frees up parts managers to focus on growth, not data entry. Turn inventory faster: Access to real-time, actionable reports empowers smarter stocking and helps reduce stale inventory. We’re your co-pilot: With specialized partners like PartsEdge and Revolution Parts handling the heavy lifting, managers can stay lean and competitive—without drowning in tech headaches. Chapters 00:23 Adam’s first podcast and NCM Summit vibes 01:25 Why Adam chose PartsEdge: “Buckets” metaphor and reporting clarity 02:31 The struggle with legacy DMS setups and impossible reports 03:07 Going from 15 outdated sources to 40 smart, automated ones 04:16 Why parts managers shouldn’t waste time on manual data entry 05:07 The daunting scale: 50,000+ SKUs and $750k inventory 05:28 Turning up online sales—250 orders over one weekend 06:17 Lessons from the summit: cross-department strategies and customer focus 07:03 Breaking down silos—why fixed ops needs one team approach 07:45 Bringing ideas home: prepping for video MPIs, evaluating tech solutions 08:47 The power of laser-focused partners versus DMS all-in-ones 09:01 Wrapping up: Stay gritty, stay optimistic, and keep building better parts departments Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Fixing the Foundation of Service Scheduling with Insights from Dave Anderson	06 juil. 2026	00:08:01
Dave Anderson, representing Evenflow AI, joins the PartsEdge Podcast from the NCM Fuel the Future Fixed Ops Summit to talk about what automotive can learn from healthcare and airlines when it comes to maximizing technician time, intelligent scheduling, and creating stand-out customer experiences. Dave shares how smaller, more immersive conference formats spark deeper connections and actionable conversations with dealers, and reveals why transparent, proactive communication keeps dealership customers happy and coming back. Drawing from his experience in healthcare and airlines, he highlights practical wins dealerships can implement right now to turn inventory faster and deliver the kind of service customers actually rave about. Fresh takeaways and gritty optimism, parts managers—this one is for you. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Bring scheduling front and center: Make it easy for customers by putting the scheduler where they expect it—right on your homepage. Proactive updates = happier customers: Frequent, transparent communication reduces anxiety and bad reviews. Learn by listening: Spend time asking customers and peers real questions. Growth comes from conversations, not just demos. Chapters 00:00 Connecting at smaller conferences 03:27 Healthcare service and billing parallels 07:27 Taking time off for car issues Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	How Value-Driven AI Is Transforming Dealership Fixed Ops and Customer Experiences	03 juil. 2026	00:15:14
This episode of the Parts Edge Podcast is recorded live at the NCM Fuel the Future Fixed Ops Summit and dives into the future of service lane technology in dealerships. The conversation focused on differentiating between "shiny object" AI and workflow-driven, value-added AI that truly improves the fixed operations customer experience. The discussion explored practical examples of AI-driven customer communications, service scheduling, and technician video processes—showing how the right tech can fix the foundation of your dealership and power more efficient, customer-focused service. One concept discussed was the critical need to meet customers where they are (like texting instead of making them download an app), as well as how embedded AI is removing friction from scheduling, diagnostics, and communications. A key theme that emerged was the importance of real dealership workflows guiding tech implementation—not the other way around. Several points were raised, including AI’s role in video grading, language translation, escalation of customer issues, and personalizing service processes for both the team and the end customer. Whether you manage a bustling parts department or oversee a full-service lane, this episode is packed with gritty, motivating insights for those ready to turn inventory, reduce wasted time, and deliver exactly what customers expect in 2024. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Customer-first workflows are essential—inventory and service tech must remove friction and meet modern expectations. AI is only valuable when embedded into actual dealership processes (not just as a “shiny object”) and rigorously adapted to fit real-world needs. Empower your team with tools that give actionable feedback and automate time-consuming tasks, so you can focus on growth. Chapters 00:00 Improving car service experience 05:12 Preventing spam with 2P protocol 09:10 Troubleshooting vehicle vibrations 11:51 Video grader tool features 13:08 Incorporating AI into tools Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Building Trust and Boosting Profit: The Power of Video in Fixed Ops with Joe Shaker	01 juil. 2026	00:14:41
Joe Shaker, dealer and founder of TruVideo, joins the Parts Edge Podcast live from the NCM Feel the Future Fixed Ops Summit. Joe dives into the foundational importance of fixed ops in dealership profitability and the transformative power of video technology in building trust and transparency with service customers. Joe shares his journey of launching TruVideo—rooted in asking customers what really mattered and discovering that, even with high performance metrics, trust was the missing link. Learn how video, narrative, and new tech tools like the Video Quality Score (VQS) are not just changing customer communication, but also driving higher parts sales, improving technician/advisor consistency, and elevating the entire fixed ops experience. Join Kaylee and Joe for a gritty, motivating discussion on why dealerships can’t afford to neglect their fixed operations—and how smart tools are giving teams an unbeatable edge. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Trust Drives Retention Process = Profit Tech Adoption Transforms Culture Chapters 00:00 Importance of fixed operations in dealerships 04:13 Initial testing and unexpected success 08:10 Advantages of real-time transcriptions 12:13 Dealers and OEMs using video analytics 13:07 Improving team communication Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Fixing the Foundation: Innovation, Mystery Shops, and Gamifying Car Sales at the NCM Summit	30 juin 2026	00:12:29
The conversation focused on innovative tools, dealership culture, and fresh perspectives on the evolving landscape of fixed ops. Special guest Kyle Disher of Rev Dojo shares his experiences working with hundreds of dealerships, from sales training and hiring to launching a video game dedicated to car sales. The discussion explored the importance of bridging the gap between variable and fixed ops, highlighted actionable improvements in customer engagement (including a live mystery shop of a parts department), and offered a behind-the-scenes look at passion projects designed to elevate dealership teams. If you’re looking to stock smarter, empower your parts team, and leverage new tech to drive efficiency, this episode brings the energy, real talk, and a few laughs. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Listen to dealer needs and say “yes” to innovation—flexibility powers progress. Build bridges between variable and fixed ops for dealership-wide success. Simple process improvements (like collecting customer info and offering solutions up front) greatly impact customer experience and sales. Chapters 00:00 Discussing store operations and training 05:13 Appointment scheduling for repairs 09:59 Explaining game difficulty levels 11:41 Navigating success in the game Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Building Strong Service Teams and Tackling Obsolescence in Fixed Ops	30 juin 2026	00:09:24
Sammy, Service Director at Tamiami Hyundai and Genesis in Naples, Florida, joins the Parts Edge Podcast from the NCM Fuel the Future Fixed Op Summit. Sammy shares how her passion for fixed ops began as a kid in her dad's Chevy dealership and evolved into leading a high-performing service team. She discusses the challenges of prioritizing improvements, the importance of face-to-face customer feedback, and fostering professional growth in both staff and the next generation. Listen in for candid insights on managing large teams, fixing operational bottlenecks one step at a time, and never underestimating the power of real customer conversations. If you're looking to turn inventory faster, reduce wasted time, and keep your team growth-focused, this episode’s got you covered. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Eat the elephant one bite at a time Customer feedback is gold Lead from the floor Chapters 00:00 Getting started in auto industry 05:47 Listening to customer feedback 07:34 Encouraging kids to socialize Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Networking, AI, and Technician Challenges in Fixed Ops with Matt and Justin	25 juin 2026	00:06:34
Live from the NCM Fuel the Future Summit, this PartsEdge Podcast episode features Matt (Parts Director) and Justin (Service Director) of Huffines Hyundai McKinney, Texas. They share candid insights on the grit required in fixed ops, the enduring challenge of finding and retaining skilled technicians, and the game-changing value of industry networking. Kaylee and her guests unpack what’s truly missing for parts leaders in events and resources, and why teamwork between parts and service is essential for success. Whether you’re battling staffing shortages or just looking to connect with others in the field, this episode drops actionable advice and unfiltered fixed ops realities—all in a motivating, collaborative atmosphere. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Prioritize Networking for Growth Staffing is the Foundation Break Down Silos Between Parts & Service Chapters 00:00 Fixed ops collaboration discussion 05:53 Challenges in getting skilled staff 06:22 Expressing excitement and gratitude Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Webinar Replay - What Your DMS Isn’t Telling You About Your Inventory	24 juin 2026	00:55:53
This episode takes a gritty, honest look at the hidden gaps in dealership DMS (Dealer Management System) reporting and the impact on parts inventory management. The conversation focused on what makes inventory a guessing game for most parts managers and why relying on standard DMS-generated reports often leaves you making decisions with only half the picture. The discussion explored why most DMS platforms are built with accounting first and parts last—leaving managers to dig across eight to ten separate reports just to find the real health of their inventory. The hosts demonstrate how PartsEdge simplifies complex data, proactively surfaces problems (like obsolescence, forced stock, and non-controlled inventory), and gives parts managers the tools to fix their foundation and turn inventory faster, instead of sifting through endless reports. Several points were raised, including the importance of separating controlled vs. non-controlled inventory, using data to spot trends before they become issues, and why actionable information is more valuable than raw reports. Live Q&A with parts managers spotlights real-world struggles, vendor tricks, and actionable strategies—plus the flaws and merits of today's leading DMS solutions. If your dealership’s inventory feels like a black box, this episode will get you fired up to demand better—and give you the roadmap to start. -------------------------------------------- Takeaways You can’t manage what you don’t measure. Separate controlled from non-controlled inventory. Fix the foundation with better visibility. Chapters 00:00 Discussing DMS Reporting Gaps 04:20 Discussing the focus on DMS systems 08:55 Analyzing data with line graphs 11:04 Inventory management overview 14:51 Managing volatile inventory 20:29 Dealing with technical obsolescence 21:44 Monthly forecasting and return management 25:39 Managing Non-Controlled Inventory 30:01 Viewing inventory management reports 33:46 Monthly customized reporting options 38:09 Parts ordering process explained 41:13 RPG level report discussion 44:04 Handling parts lists in techeon 47:06 Managing inventory fill rates 50:46 Accuracy of stock order generation 53:20 Techyon's dealership strategy and pricing Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Leveraging 19 Million Reviews to Build Trust and Grow Dealer Profits with Melissa Terrell	19 juin 2026	00:10:45
Today, Kaylee Felio chats live from the NCM Fuel the Future Fixed Ops Summit with Melissa Terrell, whose company is transforming how dealerships leverage customer feedback. Together, they dig into how online reviews—especially when connected to your DMS data—do more than just boost your Google stars. They become the fuel to fix your foundation, stock smarter, retain more customers, and create winning teams. You’ll learn why authentic review management paired with smart automation is not just another box to check—it’s the difference between falling behind and being the local leader. Listen in for fresh ideas on turning customer insights into clear, monthly actions that free up parts managers to focus on growth, not just putting out fires. -------------------------------------------- Takeaways Feedback is the foundation that drives sustainable growth Actionable intelligence beats data overload Authenticity wins online and in the store Chapters 00:00 Introduction with Kaylee Felio 04:11 Exploring vendor demos for dealerships 07:12 Handling service advisor calls 09:41 General agreement and acknowledgment Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Breaking the Mold: Fixing Fixed Ops with AI and Smarter Scheduling	17 juin 2026	00:07:48
Kaylee Felio chats live from the NCM Fuel the Future Fixed Ops Summit with Michael Webb of AutoEngage, diving into the fast-evolving world of fixed ops, service scheduling, and customer experience. Michael unpacks how AutoEngage leverages AI to streamline service appointments, minimize manual work, and deliver a true "Amazon-like" experience for dealership customers—all while directly integrating into major DMS platforms. The conversation shines a light on cutting through the digital noise, focusing on automation that actually serves staff and customers, not just tech for tech’s sake. Along the way, they discuss the unique energy of fixed ops-focused events, the shift from traditional campaigns to real-time, intelligent outreach, and what's next for integrating parts with service scheduling. Michael brings gritty, optimistic insights about making operational processes smoother while nurturing every customer touchpoint in the dealership journey. -------------------------------------------- Takeaways Real-time, AI-driven scheduling reduces manual work and elevates the customer experience. Dealerships should treat automation tools as “employees” that need training and oversight. Integrating parts with service scheduling is on the horizon—fix the foundation now to be ready for next-gen efficiency. Chapters 00:00 AI in auto service scheduling 05:15 Discussing BDC's role in service 06:12 The AI-driven customer experience Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Building Stronger Fixed Ops Teams: Insights from NCM Fuel the Future Summit with Beth and Tricia	17 juin 2026	00:09:43
This episode of the PartsEdge Podcast features a dynamic conversation at the NCM Fuel the Future Fixed Ops Summit, where Kaylee Felio interviewed Beth and Tricia from Herrin Gear Infiniti. Both are newly minted parts and service managers, navigating the challenges of rebuilding their departments, fixing the foundation, and taking their dealership’s performance to the next level. From learning curves to leveling up with new tech, these leaders share how they're harnessing strong communication, AI tools, and collaborative vendor partnerships to turn inventory faster, support their teams, and keep customer satisfaction at an all-time high. This gritty, optimistic conversation is packed with practical insights for parts managers, service leaders, and anyone ready to stop making inventory a guessing game. -------------------------------------------- Takeaways Communication between parts and service is essential to fixing issues and running efficiently Leverage technology and AI tools Invest in networking and partner relationships Chapters 00:00 Improving customer response strategies 04:03 Power of video reviews 08:42 Recognizing employee successes 10:11 Talking about data fog Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Breaking Through the Data Fog in Fixed Ops	12 juin 2026	00:12:11
Kaylee Felio joined Maureen Martin, VP of Strategic Alliances at Dynatron Software, and James Grogan, EVP of Client Success at Dynatron Software at the NCM Fuel the Future Fixed Ops Summit. Together, they dig into what it takes to future-proof dealership fixed ops. From data-driven decision-making and industry-wide best practices, to strengthening the partnership between parts and service teams, this conversation is all about actionable steps for turning inventory faster, reducing obsolescence, and maximizing retention. Learn how embracing data visibility and the right tools can clear the “data fog” that holds departments back, and why marrying parts and service pricing strategies is crucial for results. The team shares how automation, compliance checks, and optimized parts pricing grids empower parts managers and directors to lead with confidence—no more guessing games, no more leaving money on the table. -------------------------------------------- Takeaways Fix the foundation Turn inventory faster Collaboration between parts and service leaders, paired with performance insights, reduces friction and boosts overall dealership health. Chapters 00:00 Understanding dealership data challenges 06:21 Pricing strategy and customer retention 06:56 Discussing fixed operations insights 11:30 Embracing AI in the industry Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	The Second Set of Eyes Every Parts Department Needs	05 juin 2026	00:08:42
On this episode of Parts Edge Podcast, Kaylee Felio sits down LIVE with Robert Perez, Fixed Operations Director of South Texas Auto Group, at the NCM Fuel the Future Fixed Ops Summit. Robert shares strategies for embracing new technology, tackling obsolescence, and the future of mobile service in dealership Fixed Ops. From maximizing appointment scheduling with AI to streamlining reporting and leveraging PartsEdge as a true co-pilot, this chat is packed with gritty, practical tips for fixed ops leaders looking to turn inventory faster and fix the foundation. -------------------------------------------- Takeaways Leverage technology and reporting tools like PartsEdge to run a lean, efficient parts department—you can’t fix what you can’t see. Embrace AI-driven appointment schedulers to maximize service opportunity and keep your bays (and customers) flowing. Start experimenting with mobile service now—customers want convenience, and the dealerships willing to try new models will win. Chapters 00:00 Importance of consistent service 05:58 Discussing GM mobile service program 06:44 Adopting mobile car services Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	How Top Dealerships Protect Margin Through Better Parts Pricing - Live Webinar Series Replay	29 mai 2026	00:47:42
Chuck Hartle, parts expert and founder of PartsEdge is back with a special episode: a replay of the hugely popular webinar covering parts pricing strategies—all about how your dealership’s matrix and source structure within the DMS directly affect your margins and control. Chuck breaks down the steps to truly review your pricing foundation, shares real examples from over 300 dealerships, and exposes common pitfalls that are quietly shrinking your profits. From reviewing your price matrix and recognizing when manufacturers “matrix you” to updating overlooked menu-priced items, this episode is packed with real-world insights that parts managers can take action on today. The conversation covers reporting musts, what to tweak and how, debunks pricing myths, and delivers gritty, optimistic advice for running a lean, high-performance parts department. If you’re a fixed ops leader or dealership manager looking to turn inventory faster, reduce obsolescence, and stop guessing when it comes to pricing, this replay is your co-pilot. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Tweak and review your pricing matrix and menu-priced items regularly: Don’t let outdated menu prices or unchecked DMS categories quietly drain your margins. Analyze gross profit by report, not by guesswork: Running detailed reports to identify low-margin items is the foundation for smarter stocking and stronger profit lines. Small adjustments make a big impact: Incremental price increases on high-volume, low-margin parts (like filters) can push your gross profit margin closer to the magic 40%—without scaring off customers. Chapters 00:00 Building an effective pricing strategy 03:18 Evaluating customer pay gross margins 08:44 Evaluating profit margins in sales 11:02 Analyzing profit margins in spreadsheets 16:57 Adjusting profit margins and pricing strategy 20:15 Finding market threshold and pricing strategy 22:59 Analyzing low gross profit parts 27:56 Understanding gross profit strategies 29:07 Adjusting pricing strategies 33:20 Reviewing and fixing accounting issues 38:48 Pricing strategies for auto parts 40:08 Discussing profit margins and pricing strategies 44:38 Discussing OEM online pricing 46:40 Discussing retail pricing strategies Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Fixing the Foundation for Parts Success with Joe Castelino’s Multi-Store Strategies	22 mai 2026	00:47:54
Joe Castelino is the VP of Fixed Operations for American Motors Group, overseeing a diverse portfolio of twelve dealerships. In this high-energy episode, he dives into the real-world strategies behind launching a massive new GM parts warehouse, scaling mobile service across brands, and why empowering frontline techs is the dealership’s secret weapon. Joe shares gritty lessons from running fast-moving fixed ops departments—from how he builds business cases for every investment, to the “adapt or die” mentality that's driving innovation at American Motors. With insights on intercompany wholesale, parts sourcing headaches, and memorable moments of customer service (yes, private planes are involved), this episode is packed with candid advice for parts managers and dealership leaders ready to fix the foundation and run lean. Tune in for warehouse launch details, mobile service wins and fails, and Joe Castelino's take on what parts managers must do to remain growth-focused and competitive in today’s changing market. -------------------------------------------- Takeaways Build a strong business case for every investment—track ROI, set clear payoff timelines, and always know what keeps you “in the plus column.” Empower frontline techs and parts managers—let them innovate and weigh in on service delivery for continual improvement. Adapt or die—embrace change, centralize operations where possible, and use data to stay ahead in a fast-moving market. Chapters 00:00 Talking about vintage brand clothing 05:58 Exploring the GM Powertrain program 09:07 Expanding warehouse operations 11:53 Centralizing wholesale and mobile services 14:16 Offering quick car services 18:04 Team bonding and mentorship moments 21:55 The rise of convenience services 26:01 Streamlining parts procurement process 28:17 Buying stores and learning to fly 31:56 Attending an exciting trade show 35:27 Evaluating potential companies 38:33 Vendor relationships and conversations 41:25 Discussing product trial periods 45:15 Changes in management's role 46:23 Innovative parts management strategy Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com Joe Castelino LinkedIn: https://www.linkedin.com/in/joecastelino
	Parts Reconciliation Without the Year-End Surprise - Live Webinar Series Replay	17 avr. 2026	00:42:30
Join our Live Webinar Series replay with Chuck Hartle, for a gritty and motivating deep-dive into Parts Reconciliation—one of the most critical (and, let's be real, stressful!) tasks facing dealership parts managers. From month-end headaches to real-world tales of missing inventory and reconciliation “gotchas,” Chuck Hartle explains how to fix the foundation, turn inventory faster, and give parts managers back control of their numbers. Hear actionable guidance, common pitfalls, and the team’s most powerful tools for reconciling inventory every month, with plenty of energy and collaborative expertise. Whether you’re proactively dialing in your department or face a surprise shortfall, this episode is your co-pilot to smarter processes, fewer emergencies, and inventory that’s never a guessing game. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Monthly reconciliations catch issues early—fix the foundation, don’t fight constant “emergencies.” Keep thorough records for cores, return claims, and work-in-process—missing these can throw off your whole inventory picture. Understand and communicate with accounting—80% of inventory issues are posting problems, not warehouse mistakes. Chapters 00:00 Handling month end reconciliation 06:43 Investigating inventory discrepancies 09:33 Tracking inventory and credits spreadsheet 13:23 Managing negative inventory issues 16:17 Managing invoiced but unreceived inventory 19:30 Resolving WIP variance issues 22:07 Investigating dealership invoice errors 25:03 Handling warranty and parts billing 27:13 Dealing with inventory discrepancies 31:46 Managing inventory accuracy 34:20 Challenges for controllers at month end 37:44 Monthly inventory and reconciliation tips 41:47 Wrapping up and next steps
	Building Foundational Partnerships to Transform Parts Management in Auto Dealerships	03 avr. 2026	00:19:55
Arlene Clements, Vice President of Business Development at Dominion DMS, joins Kaylee Felio for a gritty, optimistic conversation on dealership inventory management and data integration. Dominion's Vue DMS was built from the ground up as an open, modern platform—meaning dealerships can actually select their tech stack and integrate best-in-class tools like PartsEdge without the headache. Arlene breaks down the challenges dealerships face with parts inventory, the urgent need to turn inventory faster, and why bi-directional, real-time integrations are the new foundation for efficient operations. Kaylee shares the day-to-day struggles of parts managers and how this integration finally fixes the disconnect that’s plagued dealerships for years. We dive into how automated inventory management is revolutionizing parts departments, freeing up capital, reducing obsolescence, and powering customer satisfaction. Plus, get a peek behind the curtain at how PartsEdge is leveraging AI for smarter parts stocking every month. -------------------------------------------- Takeaways Open, real-time integrations empower dealerships to choose best-in-class tools and optimize operations. Automated inventory management reduces manual entry, obsolescence, and frees up cash for growth. AI-powered analysis helps parts managers stock smarter and adapt to market changes without the guesswork. Chapters 00:00 Challenges with DMS integration 06:17 Discussing tech integration challenges 08:31 Optimizing dealer inventory 10:32 Managing inventory and ordering parts 15:49 Building a stable DMS launch 18:28 Training AI for inventory analysis Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com Arlene Clements LinkedIn: https://www.linkedin.com/in/arlene-clements-9005543
	Stop Running Your Inventory on 5 Sources - Why More Sources = More Control - Live Webinar Series	20 mars 2026	00:39:47
In this month’s live webinar series replay, Chuck Hartle digs deep into the nuts and bolts of inventory sources, DMS best practices, and why source structuring isn’t just a technical detail—it’s your key to better control, profitability, and stress-free reporting. Join PartsEdge’s original founder as he shares 30+ years of real-world expertise, breaking down source myths, and giving you a practical blueprint to turn inventory headaches into data-driven wins. Whether you're new to the concept or looking to revamp your existing structure, Chuck’s approach demystifies commodity-based sources—from milk vs. canned asparagus (yes, really!) to actionable insights for parts managers who want to spend less time fixing messes and more time driving ROI. Learn how to set up your DMS to work for you, segment parts smarter, and create a solid foundation for leaner inventory, cleaner books, and happier customers. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Break Down Your Inventory by Commodity Customize Phase-In/Phase-Out and Day Supply Source Structure Powers Accurate Accounting Chapters 00:00 "Streamlining Inventory for Efficiency" 04:34 "Pricing and Sourcing Dynamics" 08:51 Optimizing Pricing and Sales Overrides 12:26 "Vehicle Accessories Sales Insights" 13:28 "Tire Inventory and Pricing Strategy" 17:14 "Optimizing Bulk Oil Inventory" 21:35 "Managing Unwanted Stock Decisions" 25:45 "Forced Stock Inventory Analysis" 30:02 "Managing Obsolete Inventory Risks" 32:13 "Dynamic Source Structure Benefits" 36:50 "Parts Setup Challenges Explained" 38:56 "Boosting Your Inventory Strategies"
	Breaking Down Barriers: How Dealer Education and Data Drive Parts Department Success	13 mars 2026	00:37:17
This week, Kaylee sits down with Mark Michalski, seasoned NADA Academy instructor and dealership veteran, for a no-nonsense conversation about what it really takes to thrive in today’s parts departments. Mark Michalski shares eye-opening stories from decades on the ground in dealerships across the country—digging into the challenges, opportunities, and big changes happening in auto parts management. From the realities of walking into a new department with inherited processes, to actionable advice on fill rates, training, and the future of dealership ops, you’ll walk away with real-world strategies you can use now. Whether you’re a seasoned parts manager or just stepping into the role, this episode delivers hard-earned wisdom—plus a look ahead at technology, AI, and why parts departments deserve a seat at the table. Don’t miss Mark Michalski's take on empowering employees, modernizing inventory practices, and building a network of support that drives dealership success. ------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com ------------------------------------------- Takeaways Training and Empowerment Matter Data-Driven Inventory Wins Community and Collaboration Are Game-Changers Chapters 00:00 Automotive Dealer Training Programs 04:20 "Parts Manager Training Challenges" 09:00 Optimizing Parts Department Operations 10:52 "Building Connections for Success" 14:46 Optimizing Sales Through Data Insights 17:33 "Challenges in Parts Management" 21:37 "Store Individuality and Similarities" 25:12 "Challenges of Vendor-Managed Inventory" 26:08 "Challenges in Parts Management Training" 32:39 "Collaboration Over Competition in AI" 33:42 Lack of Industry Standardization 36:55 Passion for Supporting Students Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com Mark Michalski LinkedIn: https://www.linkedin.com/in/markamichalski
	The Real Impact of Menu Pricing vs. Matrix in Dealerships Parts Departments - Live Webinar Series	06 mars 2026	00:39:47
Live Webinar Series replay with Resident parts expert and founder of PartsEdge, Chuck Hartle, dives deep into one of the most crucial—and often overlooked—elements of dealership parts management: pricing strategy for customer pay repair orders. Chuck Hartle shares actionable steps for evaluating, investigating, implementing, and reviewing your pricing approach, revealing how matrix pricing, menu maintenance items, and manufacturer adjustments can make or break your gross profits. Real world stories, straightforward exercises, and a dash of parts department humor make this a must-listen for anyone looking to power up their parts operation. Discover why your pricing shouldn’t be “set in stone,” how to spot hidden profit leaks, and what automotive dealerships can learn from big retail marketing. Whether you’re a parts manager, fixed ops leader, or dealership principal, you’ll come away with clear steps to unlock better ROI, customer satisfaction, and department health. ------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. ------------------------------------------- Takeaways Regularly review both matrix and menu pricing to ensure profit margins keep pace with manufacturer cost changes. Simple spreadsheet exercises can reveal where suggested retail falls short and which parts are dragging down gross. Pricing is never set in stone—experiment with incremental adjustments and track how they impact profit and customer response. Chapters 00:00 Effective Parts Pricing Strategies 06:28 Updating Your Parts Pricing Strategy 07:49 "Matrix and Warranty Markup Strategy" 13:19 Analyzing Manufacturer Profit Margins 15:30 "BMW Pricing and Profit Margins" 19:02 Escalator Categories Explained 21:28 "Optimizing Pricing & Overrides" 26:53 "Boost Gross with Small Tweaks" 29:01 Optimizing Gross Profit Strategies 32:37 "Service Success Through Tweaks" 35:31 "Optimizing Pricing and Matrix Strategies" 39:58 Optimizing Reporting & Inventory Control 42:02 Monthly Meeting Reminder
	Strategies for Dealer Growth: Employee Engagement, AI, and Tech Shortage Solutions	27 févr. 2026	00:39:16
In this episode, Kaylee Felio sits down with William Demaree, FixedOps Director at Tom Wood Auto Group, to dive into dealership innovation, process accountability, and real-world applications of AI, robotics, and technician development. Bill shares actionable strategies for scaling operations across 30 locations, building a culture of accountability, and leveraging technology to deliver better customer experiences and empower employees. From developing role-specific handbooks and launching tech training programs to pioneering AI-driven customer communications and video inspection platforms, Bill’s insights are a must-hear for dealership leaders and anyone wanting to drive results in fixed ops. ------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com ------------------------------------------- Takeaways Documented Processes Drive Performance Tech-Enabled Communication & Training Invest in Your Talent Pipeline Chapters 00:00 FixedOps Banquet and Strategy Shift 04:30 Service Standards and Accountability 06:55 FixedOps Marketing and Sales Plan 10:44 "PartsEdge Certification and Training Opportunities" 15:03 "AI Transforming Business Operations" 18:21 Customer Alerts via NPS Dashboard 21:20 Improving Industry Operations Over Time 25:42 "Frustration Over Reporting Issues" 28:41 "Snapshot to Process Breakdown" 32:44 UVI Systems Boost Sales Success 35:58 Building Future Through Education 37:52 Tool Trucks Disrupting Auto Shops Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com William Demaree LinkedIn: https://www.linkedin.com/in/williamdemaree
	How Social Media Is Changing Fixed Ops Careers with Austin Conroy	13 févr. 2026	00:42:49
In this episode, host Kaylee Felio reconnects with Austin Conroy, also known across social media as “Dealer Plate Guy.” Over the past two years, Austin Conroy has skyrocketed from fixed ops director at Rohrman Automotive Group to also an industry influencer with hundreds of thousands of followers across Instagram, TikTok, and YouTube. Kaylee and Austin dive into the journey behind his viral dealership sketches, how he balances creativity and accuracy to keep both the automotive pros and customers laughing— and learning——and why authenticity is still the golden rule of building an engaged community. The conversation spotlights how Austin Conroy’s brand of comedy helps bridge connections, boost recruiting, and even drive industry change. You’ll also hear stories that go beyond the showroom: wrangling viral fame at the grocery store, lessons in time management, how beekeeping and dealership life unexpectedly intertwine, and the importance of embracing new platforms and opportunities (including landing brand deals and inspiring others to jump into content). If you’re in the dealership world (or ever thought about picking up your phone to record a skit), this candid convo will ignite your creativity—and give you permission to laugh at the quirks we all know and love. ------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com ------------------------------------------- Takeaways Authenticity Wins Content Drives Opportunity Comedy = Culture Change Chapters 00:00 "Awkward Encounters and a Solution" 03:54 Inspiring Through Relatable Content 08:55 "Finding Creativity Through Skits" 11:51 "Finding Your Social Media Voice" 15:22 "Content Views vs. Conversions" 19:08 "Training: The Wrong Way Example" 20:35 Grateful for Supportive Auto Group 22:42 Managing Content and Time Efficiently 28:32 "Side Hustle for Starbucks" 31:48 "Less Attention for Fourth Child" 32:29 Beekeeping Inspired by Coworkers 36:04 Passionate About the Car Business 39:41 Editing and Filming Dynamics 42:10 "Social Media Insights Podcast" Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com Austin Conroy: LinkedIn: https://www.linkedin.com/in/austin-conroy-05b4795a/ Website: https://tr.ee/wBoxDaNHpE
	The Future of Search Marketing for Dealerships: Profiles, AI, and Lifecycle Success with Sarah Ciociola	10 févr. 2026	00:28:55
Sarah Ciociola shares her journey from agency novice to auto industry leader, how search is shifting from sales-focused to discovery-based, and why building trust through relevant, educational content is now the key to winning quality customers. The conversation also covers advanced strategies like profile-based marketing, the surprising value of call ads for fixed ops, and why automation and AI are the force multipliers dealers can’t ignore. Whether you’re in fixed ops, sales leadership, or dealership marketing, this episode is packed with actionable takeaways for elevating your store’s digital game and seizing success as search and customer journeys keep evolving. ------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com ------------------------------------------- Takeaways Focus on building trust and educating with relevant content aligned to the customer journey, rather than prioritizing quick lead generation. Get personal—use profile marketing, automation, and customer data to target specific customer personas instead of blanket messaging. Stay consistent—digital marketing success comes from playing the long game, tracking real engagement, and maintaining steady investment (even when leads temporarily dip). Chapters 00:00 – Kaylee Felio introduces Sarah Ciociola and opens the conversation about change in automotive marketing 01:16 – Sarah Ciociola shares her journey at PCG Digital and falling in love with auto 02:35 – Discussion on how search now focuses on education and discovery, not just direct sales 04:21 – Why 120+ digital touchpoints matter in the customer journey 05:31 – The rise of “profile marketing” and personalized campaigns for different lifestyle segments 07:14 – How dealers can (and should) leverage in-house influencers and employee-generated content 10:05 – Lifecycle marketing—serving the right message at the right stage, not just aiming for instant leads 13:00 – Advanced measurement: Using Automotive Standards Council event tracking and Meta call ads in fixed ops 16:07 – Shifting metrics: Measuring digital retail engagement, not just form fills 19:59 – Budgeting for digital: When to pull back, when to invest, and why benchmarks don’t always work 23:21 – The future: Why automation and AI are essential for scaling modern dealership marketing 26:20 – Who should own digital marketing in the dealership? The rise of marketing managers and creative teams 28:24 – Wrap-up: The pace of change, shiny object syndrome, and why the most innovative dealers will win Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com Sarah Ciociola LinkedIn: https://www.linkedin.com/in/sarahciociola/ Website: www.pcgdigital.com
	Why Dealerships Need More Sources to Streamline Pricing and Inventory in Fixed Ops	30 janv. 2026	00:12:38
On this episode, Kaylee Felio sits down with industry expert Chuck Hartle to break down the nitty-gritty of parts pricing, inventory sources, and the real value of creative problem-solving at the dealership. From the pitfalls of averaging pricing strategies to why a granular approach to source setup empowers flexibility and innovation, this conversation covers actionable best practices that help parts managers turn inventory faster and unlock growth. Hear real-world stories and insights about bonus structures, collaboration between departments, and the transformative power of dealer communication. If you want to elevate your parts department, this episode is a must-listen! -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Consistent menu pricing for high-volume items simplifies sales and protects gross profit. Setting up granular sources in your DMS boosts flexibility, creativity, and inventory control—letting your system do the heavy lifting. Cross-department bonus incentives encourage true collaboration and improved dealership health; don’t overlook how compensation drives behavior. Chapters 00:00 - Kaylee Felio kicks off with the Parts Edge mission and episode intro. 00:26 - Kaylee Felio asks about the pitfalls of averaging parts prices. 00:33 - Chuck Hartle explains why averaging hurts margins and how menu pricing brings consistency. 02:10 - Chuck Hartle discusses gross profit expectations and departmental motivations. 03:18 - Kaylee Felio raises the topic of cross-department bonus structures. 04:24 - Kaylee Felio and Chuck Hartle dive deep into inventory source strategies and automation. 05:25 - Chuck Hartle details the benefits of granular source setup for pricing, management, and minimizing obsolescence. 07:07 - The grocery store analogy for automated pricing and inventory management. 08:05 - Recent manufacturer changes, source setup wins, and collaborative problem-solving stories. 11:04 - Kaylee Felio highlights dealer creativity enabled by flexible source management. 12:05 - Optimism for the new year and final thoughts from Chuck Hartle. Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Building Strong Teams Across Dealerships: Felicia Barr on Growth, Community, and Co-Ops	23 janv. 2026	00:33:55
From Greeter to Multi-Store Service Director: Felicia Barr's candid conversation with Kaylee Felio is a masterclass in how to grow a thriving career and resilient team in automotive fixed ops—from humble beginnings on the service lane to overseeing three stores and a commercial building. Hear how Felicia navigates dealership culture, time management, and community impact, and why creating your own pipeline of talent is the future of our industry. If you’re looking for inspiration on staying teachable, building genuine relationships, and fostering growth opportunities in your dealership (and beyond), this episode is packed with actionable insights. ------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com ------------------------------------------- Takeaways Remain Teachable Build Your Own Talent Pipeline Relationships Drive Results Chapters 00:00 – Kaylee Felio introduces Felicia Barr, highlighting her unique career trajectory 00:32 – Felicia Barr shares starting as a greeter, her surprise at dealership career diversity 03:05 – Falling in love with customer relationships and learning the ropes 06:07 – Transitioning from single-store manager to overseeing multiple locations—managing fear, self-doubt, and adapting approaches 10:11 – How working side-by-side with staff proved her credibility and built trust 12:06 – Opening a commercial building: pressure, time management, and family support 13:26 – Community involvement, charity events, and teaching kids about hard work 18:12 – Turning to local tech schools for co-op partners after technician shortages 19:27 – Success stories from co-op hires: building skills and long-term loyalty 22:52 – Advocating for sending managers to 20 groups, guilds, and learning from peers 24:02 – Breaking down barriers between service, parts, and sales through empathy and teamwork 29:03 – Mistake management: fixing processes together instead of pointing fingers 32:02 – Felicia Barr shares NAADA speaking plans and excitement for industry networking Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	How Automotive Careers Evolve: Insights, Growth, and Grit with Gretchen Seidel	16 janv. 2026	00:49:20
In this episode, Kaylee Felio sits down with Gretchen Seidel of NADA for an energetic, insightful conversation covering everything from personal passion for cars, overcoming industry challenges, building meaningful connections, to the mechanics of successful networking. Kaylee and Gretchen discuss the importance of owning your story, women’s leadership, leveraging your circle, and why fixed ops is finally taking center stage in dealerships. Discover how to elevate your career, boost your confidence, and empower the next generation—plus, get an inside look at the Women Driving Vehicle Retail Event at NADA. You’ll also get fun stories about classic cars, organizing obsessions, and using Lego builds to encourage the next wave of automotive techs. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Leverage Your Influence Ask Bold Questions, Start Real Conversations Champion Fixed Ops Visibility Chapters 00:01 – Kaylee Felio kicks off with the Parts Edge mission and intro. 00:37 – Gretchen Seidel discusses her career evolution, influence, and “dream job” at NADA. 03:36 – The ripple effects of impact, mentoring, and expanding your influence. 06:46 – Networking, supporting other women, and why asking for help is powerful. 10:07 – Building genuine relationships: why deeper conversations spark growth and connection. 14:01 – Social media, “vanity metrics,” and authentic engagement in the automotive world. 16:16 – Music, motivation, and event-planning for the Women Driving Vehicle Retail Event. 18:16 – The rise of fixed ops, customer retention, and why dealerships should focus on the service drive. 20:40 – Gretchen Seidel’s hands-on dealership and OEM experience, and how it drives real impact. 22:47 – Innovative networking at NADA, inclusivity, and meaningful connections. 24:02 – Spotlight on keynote speakers and the importance of women’s hard work. 26:24 – Media, best practices, and why fixed ops is finally getting its due. 28:59 – The “Beast” story: dealership service, IRFs, and empathy for the customer. 31:57 – Being a true car lover—stories about dream cars, engines, and heritage. 41:55 – The power of nerdiness: Legos, organization, and creative ways to inspire future techs. 47:47 – Closing thoughts and a call to action: connect, register, and keep driving change. Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Transforming Fixed Ops: How Kyle Morisette Empowers Dealerships with Real Solutions	09 janv. 2026	00:35:26
In this episode, Kaylee Felio is joined by seasoned Fixed Ops leader Kyle Morisette, who shares his 20+ year journey through the dealership world and his transition into tech leadership at Tech Wall. Kyle opens up about his passion for building customer relationships, driving genuine results for service and parts departments, and how stepping onto the "vendor side" is more about partnership than sales. Kyle reveals why customized technology, created by fixed ops professionals for fixed ops professionals, is changing the game in dealership operations—from scheduling to seamless integration across parts, service, mobile operations, and even payments. If you want the inside scoop on how process-driven innovation, empathy, and real-world dealership experience come together to solve everyday dealership problems, this is the episode for you. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com --------------------------------------------- Takeaways Partner, don’t just pitch Customization is key Empathy and continuity matter Chapters 00:00 — Kaylee Felio welcomes Kyle Morisette, highlights his two decades in fixed ops 02:34 — Kyle’s journey: From enterprise rental to service advisor to dealership leadership 04:00 — Why personal relationships and transparency keep people in the industry 05:38 — Transitioning from dealership to tech—overcoming the “vendor side” stigma 07:06 — The limits of dealership “bubbles” and lessons learned serving multiple stores 08:07 — Tech Wall origins: Real dealership needs, real tech solutions 09:59 — What makes Tech Wall’s scheduling and parts platform different 11:43 — Seamless DMS integration and adaptability for all kinds of dealerships 13:56 — Leveraging AI for parts departments—finally, technology for the people who need it most 16:26 — How Tech Wall helps bridge the parts-availability and scheduling gap 18:07 — Built by fixed ops, for fixed ops—why team culture matters 21:34 — Partnership beyond the sale: support, accountability, and change management 24:30 — Realities of shifting from dealership to vendor life and building new habits 26:14 — Authenticity and relationship-first selling for tech partners 28:29 — Building for growth: Supporting more stores without sacrificing service 30:18 — Looking ahead to 2026: Growth, expansion, and a renewed sense of energy Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio
	Creating Efficiency in the Automotive Industry with Brian Fox	02 janv. 2026	00:29:30
On this episode, Kaylee Felio sits down with Brian Fox, Director of Parts Operations at Barnes Crossing Auto Group a 16-location powerhouse serving the South. Brian Fox gets candid about his unique journey into automotive, from missionary work in Croatia to entering the car business through marriage (literally). Together, they break down the realities of dealership life, the hidden opportunities in fixed ops, and why process and empowering people—matter way more than job titles. Whether you’re a parts manager, aspiring director, or enthusiast for automotive innovation, this episode is packed with practical playbooks and a few hearty laughs. --------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Start with Systems, Not Just People Empower at Every Level Slow Down to Speed Up Chapters 00:01 – Kaylee Felio: Intro to the Parts Edge Podcast & fixed ops focus 00:24 – Brian Fox: Welcome, role details, Barnes Crossing’s regional footprint 01:12 – Brian Fox: How he married into auto—mission trips, long-distance, first dealership visit 03:28 – Brian Fox: The “Lion King” moment, inspirational family business story 04:04 – Brian Fox: First exposure was as a vendor & NADA Academy before ever working in a store 06:10 – Brian Fox: Jump to used car manager, Carmigo auctions, then parts—year on the counter 08:42 – Kaylee Felio, Brian Fox: The power and limitations of on-the-counter learning 09:07 – Brian Fox: Discovering the lack of processes—drive for building resources and SOPs 13:19 – Kaylee Felio, Brian Fox: The opportunity in parts, visibility, and Google Drive 14:41 – Kaylee Felio: Tech talk—software, focus, and the limits of current parts tools 15:51 – Brian Fox: Once set up, parts can flow—automation, AI’s potential for accounting 17:19 – Kaylee Felio: AI in shopping, robots delivering parts, and future trends 20:00 – Kaylee Felio, Brian Fox: Brian’s background before auto—philosophy, missionary work, detail training 21:17 – Brian Fox: Applying “min-max” efficiency mindset, gaming concepts to fixed ops 25:13 – Kaylee Felio, Brian Fox: Quirks, languages, wrestling, and family dynamics in the business 26:59 – Kaylee Felio, Brian Fox: What’s next for 2026—system over hustle and the future potential in fixed ops 29:14 – Kaylee Felio: Wrap-up and thanks Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Myths Holding Parts Managers Back	19 déc. 2025	00:30:30
Today, Kaylee Felio sits down with DMS and inventory management expert Chuck Hartle to bust the top myths surrounding DMS setups, parts sources, pricing strategies, and obsolescence in today’s dealership environment. Chuck Hartle draws on real-world dealership experience and PartsEdge’s hands-on work with dealers, uncovering smarter ways to use technology to turn inventory faster, optimize pricing, and crush those old habits holding managers back. Whether you’re wrestling with DMS migrations, struggling to trust your stock orders, or tired of ever-growing obsolete inventory, this episode is packed with gritty wisdom, practical examples, and actionable advice for parts pros. You’ll learn why “more sources” isn’t just an option—it’s essential; how a smarter source setup gives you control over pricing and replenishment; and how to avoid the costly traps that drain department profits. No sugarcoating, just hard-earned lessons and real solutions, delivered with Kaylee Felio’s energy and Chuck Hartle’s battle-tested know-how. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Break Out Your Sources Proactively Manage Obsolescence Leverage Your DMS—Don’t Let It Limit You Chapters 00:00 – Why dealerships need more than a couple sources 01:20 – Common myths: “Manufacturer controls my inventory” 02:34 – How multiple sources enable better pricing and inventory management 03:51 – How many sources can a parts manager realistically manage? 05:12 – Breaking out sources for accessories, menu items, and captive maintenance 07:32 – The “milk and canned asparagus” inventory analogy 08:18 – When DMS setups fail—and how granular sources help 10:11 – Tuning phasing criteria and days supply for profit 13:03 – How to set day supply based on part movement 15:05 – Isolating accessories and tires for smarter stock and returns 16:33 – Trends and realities in manufacturer pricing 18:53 – Gross profit margins and the impact of diminishing discounts 21:04 – The truth about obsolescence and how to really control it 25:45 – Why writing obsolete parts down to a penny is a bad idea 27:10 – What’s an acceptable level of write-offs and obsolescence? 29:02 – The power of tracking and controlling special order parts 30:02 – Market realities: Today’s “normal” for dealership obsolescence rates Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Trust Is the Strategy with Joe Shaker: Using Video to Grow Parts & Service Guest Names: Joe Shaker	12 déc. 2025	00:49:41
When dealer principal Joe Shaker of Shaker Auto Group started digging into customer feedback, he uncovered a hard truth: even loyal, satisfied customers still felt uncertainty about what was happening behind the service doors. That insight sparked the creation of TruVideo, now one of the most widely used communication platforms in automotive. In this episode, Joe walks through the journey — the early “aha” moments, the data that changed everything, the role of AI, and how video has redefined transparency in the modern dealership. He and Kaylee break down why doubt persists, how clear communication transforms revenue and retention, and what dealers can do right now to close trust gaps and elevate the customer experience. If you’re ready to build real transparency, automate stronger processes, and modernize how your parts and service teams communicate, this episode is your roadmap. --------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Trust needs real action, not buzzwords. Video boosts approvals, sales, and confidence. Use AI to monitor, standardize, and reveal revenue. Chapters 00:01 – Kaylee Felio introduces Joe Shaker, the story behind TRU Video and why trust matters 02:47 – Joe Shaker shares how customer doubt led to video innovation 04:38 – Video’s explosive adoption: Over 24 million media files a month reaching millions of customers 06:31 – Beyond buzzwords: Why transparency must be actionable 07:32 – The #1 driver of customer experience: Communication quality 09:03 – Rethinking declined repairs—fixing the root cause, not chasing after-sales 10:05 – Data reveals 34% of videos are shared, changing decision-making dynamics 13:08 – Impact of technician narrative: Understanding builds trust 17:03 – Using AI to monitor video content, process compliance, and reveal hidden parts sales 19:16 – The filter story: Showing means selling, unlocking millions in untapped revenue 22:20 – Inspect what you expect—process consistency as the heart of dealership growth 25:06 – Meeting customers with video where they are, future tech innovations in AR and messaging 34:58 – Importance of service records, transparency, and maintaining customer safety 36:14 – How Shaker balances multiple businesses, people, and processes 40:29 – Looking 5-10 years ahead: Glasses, rich messaging, and AI-powered concierge 44:38 – Real-world examples of shop scheduling improvements with messaging agents 47:34 – Final thoughts: Upgrading communication, empowering teams, CES-style innovation at NADA Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com Joe Shaker Website: https://truvideo.com/about-truvideo/
	What Type of Parts Manager Are You?	01 déc. 2025	00:07:44
Are you a Seasoned Optimizer, Overloaded Operator, Turnaround Artist, or Parts Protégé? In this episode, Kaylee Felio breaks down the brand-new Parts Manager Profile Quiz from PartsEdge—a game-changing tool designed to help parts managers and dealership leaders unlock greater performance, clarity, and team connection. With over 60 responses already, this quiz isn’t just about having some holiday fun (though it’s perfect timing), but about digging deep into how you really lead your inventory—your natural strengths, those sneaky friction points, and what opportunities might be within reach if you get the right support. Kaylee Felio walks you through the four distinct parts manager types, real stories from the case study report, and how the results can spark powerful conversations and growth whether you’re in the hot seat or leading the team. Stay until the end for actionable tips and a nudge to take the quiz yourself! --------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗https://www.partsedge.com -------------------------------------------- Takeaways 1. Your type reveals strengths. 2. Support shapes success. 3. Tools sharpen leadership. Chapters 00:01 - Kaylee Felio introduces the PartsEdge Podcast and launches the Parts Manager Profile Quiz 00:41 - Why the quiz matters and what you’ll discover about your leadership style 01:07 - The Four Types Explained: Seasoned Optimizer, Overloaded Operator, Turnaround Artist, Parts Protégé 02:41 - Strengths and watch-outs for each manager type 04:15 - Real examples, case study report details, and learning from others 05:57 - Using the quiz for leadership, not labels—sparking key team conversations 06:31 - How PartsEdge supports every manager type for better inventory performance 07:08 - Kaylee Felio’s challenge: Take the quiz and share your results for 2026 goal setting Website: https://www.partsedge.com/profilequiz Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Ansley Williams Isn’t Following the Rules — And It’s Changing Automotive Consulting	14 nov. 2025	00:39:45
In today’s conversation, Kaylee Felio welcomes her longtime automotive industry friend Ansley Williams to explore the realities of launching a consulting business in the fixed ops space. From overcoming skepticism to building technology solutions for dealership service departments, Ansley shares the lessons learned from navigating her unique path in automotive—and why embracing authenticity (and a little “sprinkles and glitter” energy) is crucial for long-term success. Hear how a career spent “in the trenches” led Ansley to develop actionable tools for dealerships, and why transparency, grit, and data-driven insights matter in a sector often resistant to outside help. Plus: reflections on raising strong daughters, surviving mom-life chaos, and what it really means to challenge the status quo in a male-dominated field. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Authenticity and resilience matter Data is power—if it’s accessible Support your people Chapters 00:00 Supportive Connections Amid Challenges 05:29 "Improving Dealership Communication Strategies" 07:43 Building Trust as a Consultant 10:38 Leadership Impact and Performance Trends 15:31 "Rebuilding with Passion and Purpose" 16:42 Daughter Inspired by Sales Career 22:00 "Work Ethic and Planning Success" 23:01 Proud of Her Path 27:11 "Facing Struggles, Taking Risks" 29:09 "Thoughtful Questioning and Caution" 32:39 "Consultant Offering Proven Strategies" 35:18 "Grateful for Meaningful Partnerships" 38:51 "Excited for Your Journey" Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com Ansley Williams LinkedIn: https://www.linkedin.com/in/ansleywilliams/ Website: https://pacesetterdealerservices.com/
	The Truth About AI in Automotive: Fixing a Broken System or Just a Band-Aid?	07 nov. 2025	00:33:33
In this episode, Kaylee Felio chats with MK Valley—CEO and cofounder of SparkServ—about the urgent need for innovation in fixed ops. Together, they unpack why dealerships lag behind other industries in customer experience, and how outdated reliance on phone calls and siloed data stifles growth, profits, and customer loyalty. MK Valley draws from her deep roots in tech and in automotive, recounting her mission to bridge gaps between service, parts, and technology. She shares her journey launching SparkServ—a one-stop solution that proactively connects with customers, improves team efficiency, and empowers dealerships to win back market share. From self-serve scheduling to AI-driven inventory management, Kaylee Felio and MK Valley reveal practical steps any dealership can take to move beyond bandaid fixes and build a resilient, growth-focused fixed ops department. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Integrate service and parts Use AI to improve decisions Engage customers proactively Chapters 00:00 Automotive Scheduling: Fixing Consumer Needs 03:35 "Convenience Over Loyalty Trends" 06:58 Service Advisors' Limited Empowerment 11:55 "Creating Spark: Solving BDC Chaos" 16:20 "Boosting Profit in Auto Deals" 18:55 "Incredible Automotive Industry Insights" 21:38 "Conviction and Curiosity" 25:32 "AI, Efficiency, and Stagnation" 28:27 Service Delays Impact Customer Experience 31:25 Unified Fixed Ops Strategy Connect with Mk Valley LinkedIn: https://www.linkedin.com/in/mckennavalleyWebsite: https://www.sparkserv.com/ Kaylee Felio LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com
	Parts Managers Share Real Success Stories with PartsEdge at Snell Motor Company	31 oct. 2025	00:10:27
A special FixedOps Roundtable episode, Kaylee Felio and Ted Ings sit down in Dallas, Texas at Snell Motor Company’s Jaguar Land Rover dealership with parts managers Shawn Cauthen, Romeo Chariez, and Zach Carter. The team shares practical wisdom on leveraging technology to streamline dealership parts operations, highlighting how PartsEdge optimizes workflows, reduces inventory headaches, and empowers managers to focus on people and growth. Discover firsthand how effective data solutions can transform a typical day in dealership parts management, yielding greater efficiency, profitability, and stronger teams. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Leverage technology and expert support Minimize obsolescence and cut inventory costs Invest freed-up time in coaching and leading your team Chapters 00:00 "PartsEdge Simplifies Parts Management" 03:28 Optimizing Inventory Through Data Tools 08:07 "Streamlining Parts Return Process" 09:53 Fixed Ops Dealer Recognition Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com
	How to Minimize Obsolescence and Boost ROI in Your Parts Department with Chuck Hartle	24 oct. 2025	00:21:10
In this value-packed conversation, host Kaylee Felio sits down with industry expert Chuck Hartle to crack open some of the most overlooked costs of running a dealership parts department. From the hidden impact of idle inventory to the real-world strategies for beating manufacturer compliance traps, Chuck shares proven methods for turning your parts department into a lean, profit-driving machine. If you’re a parts manager, fixed ops director, or dealer principal eager to fix your inventory foundation, you’ll walk away with actionable tips to minimize obsolescence, dial in your productive inventory, and get everyone—from staff to body shop managers—rowing in the same direction. Kaylee and Chuck use real calculations, candid examples, and a bit of gritty optimism to show how small adjustments in turns, holding costs, and compliance can result in BIG savings, improved customer satisfaction, and higher dealership profitability. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways 1. Focus on productive inventory 2. Monitor holding costs & turns 3. Compliance strategy matters Chapters 00:00 Optimizing Inventory ROI 05:50 Optimizing Parts Compliance Strategies 07:27 "Profit Margins & Holding Costs" 12:42 Collision Industry Risks Analysis 13:49 Hidden Value in Wholesale Operations 17:01 "Collision Profit Analysis Challenges" 20:28 Optimize Inventory for ROI Boost Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com
	Shining the Spotlight on Parts Managers with Kaylee Felio at Snell Motor Company	10 oct. 2025	00:05:56
In this special PartsEdge Podcast crossover episode with the FixedOps Roundtable, Kaylee dives deep into why parts managers deserve a bigger spotlight, how dealership leadership can foster real change, and what’s next for the evolution of fixed operations. Learn firsthand how PartsEdge continues to support both seasoned and brand-new parts managers—providing education, empowerment, and the right tools to help dealerships get the most out of their inventory. Kaylee and Ted also reflect on partnership stories (including Snell’s), challenges faced by parts departments, and the importance of having parts leaders join the conversation at every level. Whether you’re a fixed ops veteran or just starting out, this episode is packed with actionable insights on how to run smarter, build culture, and drive dealership success through the parts department. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Empowering parts managers with education and resources drives whole-dealership success. Bringing parts leaders into key conversations fosters culture change and operational growth. Both seasoned and new parts managers benefit from ongoing support and smart inventory strategies. Chapters 00:00 – Kaylee Felio introduces the PartsEdge Podcast and its mission. 00:25 – Ted Ings welcomes Kaylee live from Snell Motor Company in Dallas. 01:09 – Kaylee explains the PartsEdge philosophy: education and support for parts managers. 02:21 – The importance of spotlighting the people in parts, not just service. 03:17 – How the Snell/PartsEdge relationship began and the value of long-term support. 03:57 – The range and growth of parts managers in today’s dealerships. 04:31 – Parts inventory as a core investment and the case for strong management. 04:59 – Kaylee shares her vision, career path, and excitement for the future of PartsEdge. 05:39 – Ted and Kaylee wrap up with thoughts on industry evolution and ongoing innovation. Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com
	Defining What's Broken in Fixed Operations with John Traver	06 oct. 2025	00:28:58
In this episode, Kaylee Felio welcomes John Traver of Traver Connect to discuss what “broken” looks like in automotive fixed ops—and more importantly, how leaders and teams can drive sustainable change. John shares frameworks from sports icons, legendary business thinkers like Peter Drucker, and dealership trailblazers such as Ed Roberts to highlight the power of questioning, mission clarity, and process improvement. Tune in for real-world strategies to strengthen your parts and service department—whether it’s redefining your mission, zeroing in on your “primary customer,” or getting honest about what’s not working. As John puts it, “When you get your mission right, you have an unfair advantage.” This episode is packed with actionable insights for parts managers, service leaders, and anyone passionate about moving the dealership world forward. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Start by asking “What’s broke?” Define your mission—the simpler, the better. Document and improve your core processes. Chapters 00:00 "Slowing Down to Go Fast" 04:12 "Mission Before Plan in Business" 09:50 "Patience in Product Development" 11:58 Understanding Automotive Secondary Customers 16:13 Streamlining Appointment Scheduling 19:13 Ed Roberts: Solving Technician Shortage 22:40 Relentless Improvement Competitors 23:32 Embracing Growth and Improvement 26:38 Improving Process Efficiency Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com
	The Most Innovative Parts Management Strategies You’ve Never Tried	26 sept. 2025	00:46:23
In today’s episode, Kaylee Felio is joined by auto industry leaders Joel Gray and Sheila Pogue for a deep dive into what it takes to build, scale, and energize one of the nation’s most successful wholesale parts operations. Joel shares the story behind managing $9.3M in Ford parts inventory across three locations and a dynamic team of nearly 100 employees. Discover how integrity, creative marketing, and empowering your people can transform a parts department from the inside out. From battling manufacturer pushback and rethinking inventory management to leveraging digital marketing and creating a culture that employees love, Joel unpacks the leadership lessons and operational strategies that set his dealership apart. Sheila jumps in on what it takes to build meaningful digital presence for wholesale and spotlights how human connection – inside and outside your operation – drives business forward. If you want to reimagine your department, empower your team, and tap into new growth, this episode is packed with actionable insights, laughter, and some four-legged support along the way. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Lead With Integrity Empower and Equip Your People Invest in Marketing and Relationships Chapters 00:00 "Honest Operations Foster Respect" 03:13 33-Year Automotive Career Journey 06:36 Insurance-Driven Auto Collision Changes 10:08 Positive Reinforcement Boosts Performance 13:23 Team Leadership and Connection Strategies 18:01 Open-Door Training Approach 21:26 "Enjoying Workplace Connections" 24:33 Custom Software Enhances Store Operations 29:11 Dedicated On-Road Sales Team 30:35 Personal Touch Boosts Customer Relations 34:16 Employee Retention Strategies 37:25 "Importance of Preparedness and Inquiry" 40:18 Incremental Business Expansion 44:56 Learning Ford's Ordering System Quirks 46:13 Embracing Change and Learning Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com
	How Parts Management Has Changed (and What’s Next) with Steve Fishel	11 sept. 2025	00:35:37
Kaylee Felio sits down with Steve Fishel, Parts Manager at Titus-Will Toyota in Tacoma, WA, for a deep-dive into the evolving world of dealership parts departments. With nearly four decades in the business—most of it with the Toyota brand—Steve shares his journey from his early days after the Air Force to leading inventory parts operations through massive industry and technology shifts. In this episode, Steve discusses the importance of adapting to change, embracing new inventory management tools, and building trust in both technology and your team. He explains the transformative impact of expanding from a handful of inventory “sources” to a data-driven, multi-source approach—saving time, money, and stress, while dramatically improving efficiency, stock order review, and returns. Steve also opens up about the realities of department culture, why collaboration with service and sales teams is vital, and how embracing outside expertise (like PartsEdge) brought fresh energy and measurable results to his operation. Whether you’re a seasoned parts manager or new to dealership operations, Steve’s story offers actionable insights on thriving amidst change and unlocking the full potential of your parts department. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Leverage Technology & Data Trust the System Collaboration Drives Result Chapters 00:00 "Toyota Enthusiasm in Diverse Dealership" 05:27 Adapting to Changing Car Parts 08:45 Optimizing Inventory through Dynamic Coding 10:40 "Outsourcing Tech: A Game Changer" 14:11 Optimizing Inventory for Efficiency 18:20 Streamlined Stock Ordering Process 20:09 Trusting Chuck's System 24:44 "Teamwork and Management Alignment" 28:10 Reflecting on Self and Progress 32:41 Inventory Management Efficiency Boost 35:14 "Highlighting Parts Pros" Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com
	Why Fixed Ops Is the Future of Dealerships \| Insights from Sheila Pogue	22 août 2025	00:45:37
Today, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG. Together, they take on one of the industry’s big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts. If you’re looking for real talk and actionable ideas to empower your parts team—and maybe a laugh or two about dealership life—this episode delivers. Whether you’re on the counter, in the GM’s chair, or working to support the automotive world, Kaylee and Sheila’s conversation will remind you why the parts department is really the flywheel that keeps the dealership engine running. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Fixed ops drives dealership success. Customer service is a key focus. There are many opportunities within fixed ops that dealerships often miss. Chapters 00:00 Mentorship and Success in Dealership 03:35 Transitioning to Remote Work 07:19 Strategizing Dealer Operations Relationships 11:14 Meta Founder Recalls Early Recruitment 13:48 Passion for Automotive Client Support 18:00 "Unique Store Branding Focus" 19:41 Maintaining Customer Engagement in Auto Sales 24:36 Boosting Service Revenue Strategies 26:44 "Maximize Budget with Petty Card" 30:35 Dealership Leadership and Inventory Changes 35:17 PartsEdge: Streamlining Parts Management 36:45 "Direct Approach to Self-Solutions" 42:06 NCM Bender 20 Group Overview 42:59 Vetted Vendor Association's Impact
	How Collaboration Unlocks Parts Management Success in Automotive	14 août 2025	00:47:09
Kaylee Felio sits down with Christian Lafferty and Cliff Honeycutt from the Chris Collins Group—industry thought leaders, coaches, and co-hosts of the Parts Hold Podcast. Kaylee, Christian, and Cliff dive deep into the evolving dynamics of dealership fixed operations, uncovering what makes parts managers uniquely equipped for leadership, how to break down dealership silos, and why embracing new sales channels like Amazon is a must for forward-thinking auto dealerships. Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations. Blending industry insights with personal stories, offering a well-rounded look at today’s automotive world and the exciting opportunities ahead. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways 1. Parts managers: the unsung heroes driving dealership success 2. Strong parts–service teamwork boosts performance 3. Parts departments hold untapped sales potential Chapters 00:00 Introduction and Podcast Overview 01:41 Meet the Hosts: Christian and Cliff 03:29 The Importance of Parts Managers 06:29 Bridging the Gap: Parts and Service Collaboration 11:12 Understanding the Parts Department's Role 14:33 Positive Trends in the Industry 19:58 Parenting and Management: Similarities Explored 24:07 Opportunities in the Automotive Industry 26:10 Wrestling Memories and Industry Insights 28:14 Amazon's Impact on the Automotive Industry 31:57 The Evolution of Customer Experience 34:02 Fixed Operations: A Growing Focus 38:51 Creating Raving Fans and Generational Value 41:14 Fun Questions and Hidden Talents Like what you hear? Review the show for us: https://ratethispodcast.com/ratethepartsedgepodcast Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com
	The Future of Automotive Parts: What Every Dealership Needs to Know	07 août 2025	00:27:03
Jim Oliveri, Parts Director at West Herr Auto Group. With 31 years at the 75-year-old company, he promotes empowerment, operational excellence, and profitability through logistics, people, and metrics. Jim mentors leaders, drives performance via structure and wholesale strategies, and prioritizes local ownership and customer satisfaction. He balances financial success with employee well-being, cherishing their career growth. Jim Oliveri discusses his automotive industry experience, focusing on parts operations, dealership challenges, customer service, inventory management, and fixed operations opportunities. He offers advice for new leaders, emphasizing collaboration and learning. The conversation ends with insights into the evolving automotive industry. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways Dealership success hinges on often-overlooked parts operations. Customer service is a key focus. There are many opportunities within fixed ops that dealerships often miss. Chapters: 00:00 Unexpected Career in Park Services 05:56 Automotive Repair Challenges Today 06:32 Supply Chain Challenges in Snowbelt 10:54 "Monthly Internal Inventory Audits" 12:57 Fred Beans: Different Warehouse System 16:22 "Maximize Profit Within Your Business" 21:54 Lifetime Lessons on Friendship & Growth 25:18 Challenging Year but Staying Strong 25:44 Leases Returning in Buffalo Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com

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