Explore every episode of the podcast The PartsEdge Podcast
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Mike Kraft’s Secrets to Growing with Tech and PartsEdge | 24 Jul 2025 | 00:11:35 | |
With over 30 years of experience in the automotive parts industry, Mike Kraft is a seasoned Parts Manager at Suburban Chevrolet in Minneapolis. He recounts his journey from manual parts management to overseeing a thriving department that boasts over 100 employees and more than $90 million in annual sales. In today’s episode, Mike shares the evolution of his dealership’s parts operations, how technology has transformed his daily workflow, and the pivotal role PartsEdge plays as an “assistant manager” in the background. Together, they dig into lessons from decades in the business, the impact of automation and expert support, and creative strategies for managing a fast-growing parts department. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways
Chapters 00:00 – Mike Kraft’s backstory and evolution as a parts manager 01:05 – How PartsEdge automates daily reporting and “takes the work out of the work” 03:02 – The push to adopt PartsEdge and handling dealership growth 04:34 – Real-world impact of automation and PartsEdge support during CDK outages 06:39 – The value of delegating routine tasks for accuracy and peace of mind 08:25 – Customizing inventory sources for creative strategies 09:40 – Reflecting on the comfort blanket of having PartsEdge in the background 12:11 – Integrating with RIM and the challenges of system alignment 15:00 – Opportunities for further automation and partnership innovation 17:05 – Mike’s advice and humorous metaphor for ongoing process improvement (“bald tires”) Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com | |||
| Smarter Parts Management with PartsEdge: Mitch Brady’s Approach to Lean Inventory | 17 Jul 2025 | 00:17:00 | |
Mitch Brady partnered with PartsEdge to refine his company’s parts inventory. He uncovered and resolved issues with broad phase-in/phase-out criteria by customizing categorization for each part. This optimized stock, improved team clarity, and fine-tuned parts management.Together, Kaylee and Mitch dive into how using PartsEdge not only enhanced inventory efficiency at Ressler Toyota but also uncovered hidden challenges and gave Mitch the tools to be creative with inventory management. Hear about actionable strategies for reducing obsolescence, tailoring phase-in and phase-out criteria, and leveraging data to make smarter decisions—all while maintaining a perfectly balanced inventory. If you’re a parts manager looking for practical insights and real-world success stories, you won’t want to miss Mitch’s honest take on the impact of PartsEdge and the value of having a true partner in your corner. Let’s get into it! -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com -------------------------------------------- Takeaways
Chapters 00:00 Optimizing Inventory with PartsEdge 05:07 Optimized Phase In/Out Strategy 06:50 Customized Parts Source Management 10:13 Managing Obsolescence in Inventory Returns 13:22 Custom Reports on Obsolete Parts 16:30 Effective Collaboration in Service Management Connect Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com | |||
| Simplifying Parts Return Process ft. Chuck Hartle | 24 Feb 2025 | 00:10:07 | |
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships. Today, Chuck Hartle explains how dealerships handle return processes that often involve navigating multiple criteria with varying degrees of complexity. This complexity is further exacerbated when managers deal with different manufacturers, each having unique policies and restrictions. Some manufacturers offer streamlined processes while others pose intricate obstacles, usually tied to codes, quantities, and limited allowances for returns. The discussion also delves into the intricacies of Retail Inventory Management (RIM). Chuck highlights how parts perceived as RIM-protected can sometimes fall through the cracks due to purchases from external distributors or emergency purchases, emphasizing the necessity of meticulous tracking systems to handle credits and returns efficiently. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com. -------------------------------------------- Takeaways
Quote “What the ASR programs are terrible at doing is tracking credit returns and now guaranteeing the two.” -Chuck Hartle Connect: Chuck Hartle LinkedIn:www.linkedin.com/in/chuck-hartle-1923ab14 Website:www.partsedge.com Kaylee Felio LinkedIn:www.linkedin.com/in/gotopartsgirlWebsite:www.partsedge.com | |||
| Sean Reyes: Enhancing the Service Experience | 30 Mar 2023 | 00:23:00 | |
Sean Reyes is the Chief Marketing Officer of Recall Masters, a leading provider of technology and communication solutions to facilitate efficient repair of vehicles with a recall. Today, Sean joins Kaylee and shares his story of how he got started in the automotive industry, discusses how owners are able to reach out to dealers through Recall Masters, and adds how recalls also drive warranty revenue and generally bring customers back to the dealership to buy more parts and services. When consumers come in to get their recalls attended to, they are often presented with additional products and services that they can purchase. This presents an opportunity for the dealership to make additional revenue. In fact, 52% of the time, people who have a recall reach into their wallet and buy additional products and services from the dealer. Sean believes in the importance of safety and vehicle recall compliance, and he is committed to the work of informing and educating people about recalls and product liability. Sean Reyes also understands the importance of personal responsibility and takes steps to ensure that he is not associated with dangerous products. Overall, dealerships must take the necessary steps to ensure that they are not held liable for recalls. By staying up-to-date on any recalls that may affect their customers, dealerships can protect themselves from liability and create a positive customer experience. Connect Sean Reyes LinkedIn: www.linkedin.com/in/sgrmarketing/ Website: www.recallmasters.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com Takeaways
Quote “Recalls are a great way for consumers to come back to the dealership." | |||
| Megan Mahon: Megan’s Unique Journey Into the Automotive Industry | 23 Mar 2023 | 00:23:07 | |
Megan Mahon is the VP of Sales and Business Development for Remarketing Plus, a one-stop-shop for eCommerce remarketing needs and the newest go-to-market vertical subsidiary of Advent Resources, a leader of the automotive digital revolution since 1988. Today, Megan joins Kaylee to talk about her journey and how she got into the automotive industry. Megan Mahon has an impressive story of success in the automotive industry. After swearing she would never work in the industry due to her father's long hours, she fell into it by accident. Her father was one of the largest wholesalers in Orlando, and she decided to take a six-month break from her job as a food and beverage manager at Disney World to work with him. That six-month break turned into 18 years of experience in the automotive industry. Megan's experience has helped her improve her skills and learn more about the automotive industry and the product she works with. She has been able to identify the pain points of consignors and developed a platform that can help them move cars faster, make more money, reach more people, do it more efficiently, and make a bigger impact in the industry. Megan's story is a testament to the power of experience in the automotive industry. Her journey has been long and winding, but it has paid off in the end. It serves as a reminder that passion and dedication can help create something bigger and better than what was there before. Connect Megan Mahon LinkedIn: www.linkedin.com/in/remarketingplus Website: www.remarketingplus.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com Takeaways
Quote “When you're in a startup mentality, you literally wear every hat." | |||
| Julie Douglas: Paving the Way for How Dealerships Accept Payments | 16 Mar 2023 | 00:23:20 | |
Julie Douglas is the president and CEO of Dealer Pay LLC, a company that provides seamless, integrated payment processing and advanced software solutions to the automotive industry. She's also known as the "Sales Lady Extraordinaire." Today, Julie joins Kaylee to discuss her experience founding the company over 9 years ago, as well as the challenges they faced when first scaling the company. Customers value payment convenience when making purchases. Customers now have more payment options than ever before thanks to technological advancements. Dealer Pay began as a payments provider, allowing customers to accept credit cards and checks while also providing reporting. It quickly became apparent to Julie and her team that there was a need for a full point-of-sale solution for dealerships. With the rise of technology, companies are now able to streamline their businesses through the use of tools like Dealer Pay. This allows them to bill customers once the parts have been delivered. Furthermore, their new mobile app allows parts managers to take payment as a card-present transaction in front of the customer. This convenience factor is a huge time saver for parts managers. With the help of tools like this, businesses are able to save time and money while providing a better experience for their customers. Connect Julie Douglas LinkedIn: https://www.linkedin.com/in/juliedouglas/ Website: www.dealer-pay.com Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways
Quote “Starting a company requires you to wear multiple hats." | |||
| AJ Holst: The Benefits of Working with a Service Consultant | 10 Mar 2023 | 00:26:57 | |
AJ Holst is the President of AJ Holst Consulting and an independent Fixed Operations Coach, Consultant, and Facilitator. He has 37 years of automotive experience and is a highly skilled, passionate automotive professional. Today, AJ shares his 37-year career in the automotive industry with him, initially as a salesperson but later switching to service work to spend more time with his daughter while she pursued her daughter’s softball career. In the automotive industry, AJ believes that advisors are on the front lines of customer service. They communicate with customers, process transactions, and offer repair and service advice and recommendations. Unfortunately, many advisors are not adequately trained to perform their duties. According to one advisor, they were simply thrown into the service drive with no formal training. They were expected to figure things out on their own and were blamed when they didn't. This lack of training can lead to costly mistakes and misunderstandings for the dealership and its customers. By providing advisors with the proper training, dealerships can ensure that their advisors are knowledgeable, capable, and confident in their job. Connect AJ Holst LinkedIn: https://www.linkedin.com/in/ajholst Website: www.ajholstconsulting.com Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways
Quote “Having a mentor can make all the difference in your career." | |||
| Dave Hines: The Power of Accessory Shopping | 02 Mar 2023 | 00:27:13 | |
Dave Hines is the owner of XSRE.io, a company that allows car dealership’s customers to bundle accessories with their inbound leads, and allow the dealer to fully customize what accessories they push. Dave is also a Field Architect, Customer Engineer at Google Cloud and operates Davehin.es, which creates simple and functional websites for local businesses. In this episode, Kaylee interviews Dave Hines on his company XSRE.io and its digital organization of accessories for vehicles. Dave talks about the success of his product, its automated process, and the technology that powers it. They also discuss Dave's career, imposter syndrome, the power of golf, and the benefits of teleporting. As entrepreneurs, it is essential to focus on customer needs. We must be passionate about providing a product or service that meets the needs of our customers. This is the foundation of any successful business. By focusing on it, we can create products and services that will not only meet their needs but also exceed their expectations. We must be willing to take risks and use data and customer feedback to gain valuable insights into customer needs and preferences. By doing this, we can ensure that we reach our goals and succeed. Connect Dave Hines LinkedIn: https://www.linkedin.com/in/dave-hines-78a3b043/ Website: www.xsre.io Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways
Quote “The first thing off-road clients want is to accessorize it. Better tires, wheels, and suspension.” | |||
| Shon Kingrey: What To Look for This Year in Fixed Operations | 23 Feb 2023 | 00:20:33 | |
Shon Kingrey is the VP of Fixed Operations of the Kayser Automotive Group, with over 28 years of experience for a variety of dealerships. Shon believes Fixed Ops is key to success in the current market. The automotive industry is in a state of flux. As car sales decrease, dealerships are being forced to re-evaluate their operations to remain profitable. Shon is trying to centralize warranty and reduce the number of administrators needed. Fixed Ops must evolve to succeed in this competitive market. Dealerships must invest in technology, processes, and training to stay profitable. They must also have a team of motivated, knowledgeable employees to help customers. A well-trained staff with proper resources is your biggest advantage. Connect Shon Kingrey Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com Takeaways
Quote “We're installing processes one at a time. Not everybody runs at the same pace." | |||
| Tully Williams: Achieve a Well-Rounded Parts Inventory | 16 Feb 2023 | 00:22:30 | |
"People need to realize that the parts department is a crucial element in the fixed ops community." Tully Williams is the Fixed Operations Director for The Niello Company in Sacramento, California. He works tirelessly to ensure his inventory is well-managed and he is able to give back to the company. Inventory management is the process of tracking and managing the flow of goods, from the point of production to the point of sale. In today’s business environment, it’s essential for businesses to manage their inventory in order to stay competitive and profitable. The goal of inventory management is to ensure the right products are available in the right quantities at the right time. It’s important to monitor the age of the inventory, special orders, the shelf life of parts, and the working stock in order to ensure that the right products are available in the right quantities at the right time. Following these tips will help your parts business bottom line! Connect Tully Williams LinkedIn: https://www.linkedin.com/in/tully-williams-3b9097a/ Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com Takeaways
Quote "People need to realize that the parts department is a crucial element in the fixed ops community." | |||
| Ed Roberts - Ed Robert’s Biggest Lesson Learned | 09 Feb 2023 | 00:16:51 | |
Ed Roberts is the COO of Bozard Ford Lincoln in St. Augustine, Florida. Roberts has been with the dealership for 10 and a half years and has seen its growth from 43 employees to 318. Ed attributes this growth to the dealership’s focus on customer centricity. He believes that the automotive industry is behind about 30 years in terms of customer service and that it is their opportunity to get better at it. Ed also believes that taking care of their people first is key to taking care of their customers. By investing in their employees, they are able to provide a better customer experience. Connect Ed Roberts Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways
Quote “Take care of your people first, so your people take care of your customers." | |||
| Vanessa Ruck - Life Changing Accident to Motorcycle Rider | 03 Feb 2023 | 00:18:51 | |
Vanessa Ruck is founder of The Girl on a Bike, influencer, and motivational speaker with over 300k followers. She understands how precious every day is. Her mission is to make the most of each day and help others do the same In this episode, we dive into Vanessa’s story. She is a UK-based motorcycle rider and racer who faced a life-altering accident in 2014. After the accident, Vanessa was diagnosed with multiple mental health disorders, including depression and a fear of the road. Through her journey, Vanessa demonstrates the importance of accepting and overcoming challenges. Vanessa was an adrenaline junkie, who enjoyed sports like kitesurfing, wakeboarding, snowboarding, and rock climbing. However, in an instant, she was thrown into a new reality when she was hit by a car while on her bike. She had seven surgeries over seven years. She was in a dark place and it was difficult for her to accept the changes that had taken place. Join us for a powerful and inspiring episode about overcoming challenges and finding success, even in the most difficult of circumstances.
LinkedIn: https://www.linkedin.com/in/vanessaprocter Website: www.thegirlonabike.com Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com Takeaways:
Quote “My mission is to make the most of each day and help others do the same.” | |||
| Robert Migliaccio - Finding the Drive and Strive To Want and Be More | 26 Jan 2023 | 00:22:37 | |
Robert Migliaccio is the service director at Carter Myers Automotive in Virginia. He has 22 years of experience!! He is passionate about helping others succeed and has worked his way up the ranks from detailing to becoming a service manager and a service director. Robert knows Fixed Ops. Robert Migliaccio was a self-starter from a young age, getting into car radios and stereo installations. This entrepreneurial spirit drove him to become a parts counter guy, wholesale guy, and eventually a service manager at a large Ford/Toyota store. Personal growth is a priority for Robert, and he fell in love with Cater Meyers Aautomotive's mantra: “move lives forward”. He joined as fixed ops director. Robert has been able to help his team members achieve their personal and professional goals, propelling the company forward. Connect Robert Migliaccio LinkedIn: https://www.linkedin.com/in/robert-migliaccio-54643961/ Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways 20+ year career journey to home Moving people forward Finding the drive and strive to want and be more Quote “I was looking for growth, potential, and position so I can make a difference” | |||
| Olivia Stapleton – Marketing, Sales & Technology: The Perfect Dealership Formula | 20 Feb 2025 | 00:34:58 | |
Olivia Stapleton is the Marketing Specialist and Sales Enablement leader at Dealer Teamwork LLC, a pioneering automotive digital marketing company, and founder of Next Gear Automotive. She helps dealerships optimize their digital presence through patented MPOP® technology while fostering industry innovation through her platform focused on people and passion in automotive. Today, Olivia Stapleton shares her journey into the automotive industry, where she's been immersed since childhood, thanks in part to her father’s influence. She discusses the importance of connecting with the next generation, especially in automotive marketing, while highlighting her passion for merging creativity and strategy. Olivia also delves into how Dealer Teamwork is redefining digital advertising with transparency and personalization. Plus, they chat about the evolving role of marketing in auto sales, Olivia's exciting content projects, and how the younger generation can drive change in this fast-paced industry. -------------------------------------------- This show is powered byPartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com. -------------------------------------------- Takeaways
Quote “It's really about the human connection and understanding people and building those relationships.” -Olivia Stapleton Connect: Olivia Stapleton LinkedIn:www.linkedin.com/in/stapletonolivia Website:www.dealerteamwork.com Kaylee Felio LinkedIn:www.linkedin.com/in/gotopartsgirl | |||
| Laurie Halter - Public Relations and Passion in the Automotive Industry | 19 Jan 2023 | 00:28:32 | |
Laurie Halter is the owner of Charisma! Communications, a PR agency specializing in the automotive industry. Her 20 years of professional automotive experience gives her a unique talent for connecting businesses and owners with audiences. She is the host of the Careering podcast, which interviews fearless female leaders and see what motivates them at work, home, and life. Laurie learned about connecting people in the automotive industry through LinkedIn. She is a master connector who enjoys watching new relationships bloom. Laurie will be introducing a new person to the automotive industry every month through the Dealer Marketing Magazine, which is an example of connecting people to what they are passionate about. She encourages people to have a giving mindset when connecting with others, and emphasizes the importance of building relationships. Connect Laurie Halter Profile: https://www.linkedin.com/in/laurie-halter-1255b6/ Website: https://www.gocharisma.com/ Podcast: https://podcasts.apple.com/us/podcast/carearing/id1492729033 Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways
Quote Books from loved ones, nudge you in the direction they want you to go | |||
| Owen Moon - What Does Fixed Ops Look Like for 2023 | 12 Jan 2023 | 00:30:29 | |
Owen Moon is an experienced automotive marketing consultant and CEO of Fixed Ops Digital, which was started in 2018. He is working with over 750 dealerships across the U.S. and Canada to help them evolve their service departments from an online standpoint. Owen believes the fixed operations side of the business will remain a huge part of dealerships going forward. He’s been pushing for new integrations, like repair financing, to help customers. He also believes dealers need to increase sales. Specifically, Owen has noticed that dealerships are missing out on the sale of accessories and tires, and recommends setting up a separate website specifically for smaller parts. Connect Owen Moon LinkedIn: https://www.linkedin.com/in/owen-moon/ Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways
Quote “We should be doing so much more to prepare ourselves for the future [in terms of fixed operations]” | |||
| Charity Dunning - Trends in Fixed Ops Marketing | 05 Jan 2023 | 00:25:07 | |
Charity Dunning is the Chief Marketing Officer (CMO) at FixedOps Marketing. She helps startup companies build their marketing departments from the group up. She also co-hosts WTF (What the Fixed Ops?!) podcast with Russell Hill. The automobile industry is changing rapidly, and fixed ops companies need to adapt to survive. Customers are more educated, parts are becoming more refined, and automation is becoming more prevalent. Charity is specifically interested in the trend of electric vehicles. While electric vehicles are becoming more and more widely accepted, they bring on new challenges. In today’s episode, she’s sharing insights her company has learned from researching data and interviewing experts. Charity is also a passionate mother, and shares her experience as a working professional. Her understanding of the auto industry challenges and working from home challenges position her perfectly to help you speak and grow leads for your fixed ops business. Connect Charity Dunning LinkedIn: https://www.linkedin.com/in/charitydunning/ Podcast: What the Fixed Ops?! Website: https://fixedopsmarketing.com/ Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways
Quote “The automotive industry is very tight knit, but there’s also a lot of opportunity” - Charity Dunning | |||
| Angela Willoughby - Why having a Fixed Ops Analysts is Crucial for Growth and Success | 29 Dec 2022 | 00:34:09 | |
Angela Willoughby is the Fixed Ops Analyst with Foundation Auto Corp, a large auto group with 33 stores across Canada and the US. She has been in the auto industry for 25 years, and is passionate about taking care of customers and growing the business. Despite having a non-traditional career in the auto industry, Angela has managed to thrive due to her ability to partner with third party vendors. Angela plays a pivotal role in helping the company to grow by supporting their service team and managing the relationship with vendors. Her hard work alongside Justin Pomeroy have Foundation Auto Corps Fixed Ops on track to provide more automotive solutions to North America. Takeaways
Connect Angela Willoughby LinkedIn: https://www.linkedin.com/in/angela-willoughby-73795ba0/ Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Quote “Be strong, be resilient, and know where you’re headed” | |||
| Marcus Aman - Fixed Ops Director to Entrepreneur | 22 Dec 2022 | 00:22:58 | |
Marcus Aman is the founder of Bayley: The Service Bay Assistant, a technology that helps reduce chaos at the dealerships, by identifying bottlenecks and allowing service staff to work more efficiently using IoT devices and the smart bay sensor system. Marcus was a former fixed operations director who had worked in the car industry for 14 years. He was frustrated with the efficiency of the dealership, so he decided to create a timer system to track the activity of cars in the shop. Through a mutual customer, he was able to turn this into a business, Bailey, a smart service based system which tracks efficiency. He loves the people he has met in the industry and now has the ability to control his destiny and make a difference in the industry. His daily driver is a Honda Accord, but he loves his Jeep Wrangler for his kids. Connect: Marcus: https://www.linkedin.com/in/marcusaman/ Work more efficient: https://www.getbayley.com/ Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways
Quote “If you can measure it, you can manage it.” | |||
| Mark Haeck - Linking the Glass Industry and Fixed Operations | 15 Dec 2022 | 00:13:43 | |
Mark Haeck is the VP of Business Development at Mainstreet Computers LLC. The company provides glass repair and replacement software. Everything from inventory to insurance is included. This software provides dealerships with an additional source of revenue. This allows dealers to help employees work more efficiently and give customers a better solution to the problem of damaged windshields. Connect Mark Haeck: https://www.linkedin.com/in/mark-haeck-mainstreet-gms/ Sell Glass Services: https://mainstreetcomputers.com/ Kaylee Felio LinkedIn: https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Takeaways
Quote “Be more proactive” - Mark Haeck | |||
| Kyle Winkley - Tips To Reward and Retain Your Employees | 08 Dec 2022 | 00:18:39 | |
Kyle Winkley is a financial advisor who used to work for BG and in the Auto space. He is now focusing on helping companies retain, recruit, and reward their top or key employees. He is also working with individuals on an individual level to help them with their financial journey. Connect with Kyle Winkley: https://www.linkedin.com/in/kyle-winkley-833a05113/ The Takeaways
Quote "I think more than anything, the one thing I want to be remembered for would be really what Jesus asked us to do, right? To love him and to love people. So I feel like if you do those two things, then everything else will kind of take care of itself." Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ | |||
| Ellen Haney and Shonda Miller - Women in Fixed Ops | 01 Dec 2022 | 00:34:00 | |
Ellen Haney is the parts manager at Jeff Schmitt Auto Group. She has been in the automotive industry for 5 years and in management for 3. Shonda Miller is the service manager at Jeff Schmitt Auto Group. She has been in the automotive industry for 11 years and in management for 5. Ellen Haney and Shonda Miller have been successful in their roles as parts manager and service manager, respectively, at their auto dealership. They attribute their success to their strong working relationship and communication skills. As women in the automotive industry, they feel they have to work harder to prove themselves. However, they have overcome all the challenges they faced to accomplish where they are today. Connect! Ellen Haney: https://www.linkedin.com/in/ellen-haney🎉🎊-1a882a211/ Shonda Miller: https://www.linkedin.com/in/shonda-miller-a41aa088/ Kaylee Felio LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ The Three Takeaways
Quote "I always felt that I had to prove myself ten times harder than somebody who they wanted in that position." | |||
| Joshua Taylor - Tech and Parts People | 24 Nov 2022 | 00:33:28 | |
Joshua Taylor is a Technician and the founder and CEO of Just Work Hard Consulting, Inc., a company that provides technicians solutions and consultation services. Joshua shares how obsolescence in the automotive industry can be prevented by accurate diagnosis and avoiding over buying all parts at one time. Teamwork between the tech and parts departments can make the process more efficient (and profitable). To prevent misdiagnosis in repairing cars, communication with customers needs to be a constant practice for dealerships. Transparency is also just as important. Communication, teamwork, and transparency lead to an efficient process in serving customers and providing their needs. Joshua also shares his insights on the future of the auto industry. With constant innovation and changes in technology, dealerships need to keep up with the trends. Connect with Joshua Taylor LinkedIn: Joshua Taylor Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Three Takeaways
Quote “If you’re not getting the results that you want from your technicians, you need to ask what it is that they want to achieve.” In this Episode 0:00 Introduction 1:20 Introducing Joshua Taylor 3:03 What can parts managers do to support tech more effectively? 7:18 How to address the challenges of obsolescence 10:03 How to prevent obsolescence in the tech department 15:26 Communication between the tech and parts department 21:04 Where is the auto industry headed in the next five years? 26:17 Elevating trade to profession 31:12 Reach out to Joshua! | |||
| Jamie Bowe - Changing the Service Communication Process | 17 Nov 2022 | 00:20:34 | |
Jaimie Bowe is the territory manager of Update Promise, a consumer-experience, lifecycle solutions company that puts dealerships in touch with their customers. With their mobile app and online platform, customers can easily connect with dealerships and service writers for vehicle repairs and related services. Jaimie shares how innovations provide better solutions for dealerships, especially when it comes to the convenience of customers. Process and communication are important factors in addressing the needs of clients. Technology plays a significant role in making services accessible, and failure to leverage the technology can be disastrous When it comes to the internal aspects in dealerships, opportunities for training and constant learning need to open for service managers and directors so that they can get updated with the best practices in the industry. Connect with LinkedIn: Jamie Bowe Update Promise’s Official Website: www.updatepromise.com Three Takeaways
Quote “Just keep swimming. Just keep moving along. Just take it as it comes.” Connect with Kaylee LinkedIn: Kaylee Felio Website: www.partsedge.com In this Episode 0:00 Introduction 0:51 Introducing Jaimie Bowe 3:09 What are the challenges of the parts department? 6:28 Tech innovations changed the industry 7:30 Goals as a manager 10:37 Jaimie’s personal experience as a manager 12:21 What does Update Promise do? 17:20 Jaimie’s travel experience 18:20 Jaimie’s hobbies | |||
| Tackling DMS Challenges with DealerTrack and PBS ft. Chuck Hartle | 10 Feb 2025 | 00:08:07 | |
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships. Today, Chuck Hartle shares a real-world scenario where misconceptions in inventory reporting led to significant confusion for a client, highlighting the intricate issues tied to core values and superseded parts within PBS systems. We explore the importance of education on dirty cores, the nuances of different dealership management systems like DealerTrack and Reynolds and Reynolds, and the vital process of tracking and accounting for dirty cores in inventory health. They emphasize the need for proper understanding and implementation of core returns to maintain a balanced and accurate inventory, ensuring the smooth operation of dealership systems. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com. -------------------------------------------- Takeaways
Quote “If you can't beat them, join them. That's what I say.” -Chuck Hartle Connect: Chuck Hartle LinkedIn:www.linkedin.com/in/chuck-hartle-1923ab14 Website:www.partsedge.com Kaylee Felio LinkedIn:www.linkedin.com/in/gotopartsgirlWebsite:www.partsedge.com | |||
| Mike Gass - The Divide Among Parts People in Dealerships | 10 Nov 2022 | 00:20:16 | |
Mike Gass is the parts director for Rick Case Automotive Group, an auto dealership company with headquarters in South Florida and a store branch in North Atlanta. Mike has been through many roles in dealership departments and has worked his way to the top. Mike explains the differences between the parts department and the service department. Even though they differ in many ways, both are vital to achieving the dealership’s mission - provide quality service for customers. Treating company employees right plays a huge part in achieving dealership success. Quality service depends on how motivated the people are in every department. If you give employees the opportunity to grow, learn, and think, they will thrive. Three Takeaways
Quote “The customer’s perception is the customer’s reality.” Connect with Kaylee LinkedIn: Kaylee Felio https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Connect with Mike Gass LinkedIn: Mike Gass https://www.linkedin.com/in/mike-gass-00283917/ Check out what the Parts Girl Podcast has been up to: https://www.partsedge.com/the-parts-girl-podcast/ In this Episode 0:00 Introduction 2:42 What’s so special about the parts department? 4:00 Recalls and challenges in parts department 6:35 Addressing staff shortages 9:00 Is there a divide between the parts department and sales? 10:49 Mike’s biggest challenges 12:08 Mike’s hobbies 13:55 Dealership’s occasional cookout 15:06 How Mike stays motivated 17:10 How departments think outside the box 19:40 Reach out to Mike Gass | |||
| Troy Scheer - What Independent Dealerships Have To Be on the Lookout For | 03 Nov 2022 | 00:27:53 | |
“Everything I did, I did with passion.” Troy Scheer is the director of marketing and communications for the National Independent Automobile Dealership Association. Their mission is to make sure that independent dealers get updated on the latest trends and technology in the automotive industry. Troy shares his experiences working in the automotive business and the years prior to his fulfilling career. While working in the marketing industry with his wife, he was introduced to the world of automobiles after meeting a client who saw value in his potential. Working closely with independent dealers made him realize the differences between franchise dealerships and independent businesses. He shares these aspects as well as his insights on the future of the industry in this episode. Three Takeaways
Quote “Everything I did, I did with passion.” Resources Connect with Kaylee LinkedIn: Kaylee Felio https://www.linkedin.com/in/gotopartsgirl Website: https://www.partsedge.com/ Connect with Troy Scheer LinkedIn: Troy Scheer https://www.linkedin.com/in/troyscheer/ Email: troys@niada.com In this Episode 0:00 Introduction 0:55 What’s it like to be part of the National Independent Automobile Dealership Association? 1:49 How different are independent dealerships from franchise dealerships? 8:10 Troy’s hobbies 12:15 What would Troy want to be remembered as 14:18 What the auto business is going to look like in the next five years 19:36 Traveling experiences 24:00 Future projects 26:16 Reach out to Troy Scheer | |||
| Brooke Furniss - What Should the Auto Biz be Talking More About? | 27 Oct 2022 | 00:26:34 | |
Brooke Furniss is the CEO of BZ Consultants Group, a consulting agency that specializes in reviewing dealership reports and guiding dealers through their relationships with vendors. Brooke shares why it’s important for business owners to delegate tasks for their staff so they can all learn together. Brooke also shares her tips to make an automotive business successful - investing in people through training is a key initiative in strengthening the company. Communication also plays a huge role in running the business. In order for a dealership to maintain quality service, all departments must learn how to communicate, fill in the gaps of their services, and work together. In this Episode 0:00 Introduction 1:55 Why are departments separated in dealerships? 5:17 Overlooked opportunities 10:20 Important auto-business discussions 15:40 The hardest lesson Brooke learned in her career 20:24 How would Brooke like to be remembered? 21:59 Brooke’s favorite mantra 24:53 Reach out to Brooke! Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Brooke Furniss LinkedIn: Brooke Furniss Check out BZ Consultants Group: https://www.bzconsultantsgroup.com/ | |||
| Corey Smith - What it's Like to be a National Fixed Operations Training Manager | 20 Oct 2022 | 00:29:14 | |
“If you’re a dealership, you have to look for the right person you can train and mold. But you have to have a process and core values.” Corey Smith is the national fixed ops training manager for National Auto Care, a Leading Provider of Finance and Insurance Products and Programs Over 35 Years. They provide vehicle service agreements, limited warranties, asset protection products, and special parts protection products to their clients.Corey makes sure that dealership advisors don’t go through a complicated process in providing quality service to their customers. Just like sports, businesses need a playbook that will serve as a guide for systematic procedures. Corey meets with business executives to guide them in coming with the right dealership process. With the convenience of applying guidelines in their job, dealerships can easily achieve their business goals, complemented by the management’s dedicated leadership, the service adviser’s committed initiatives, and the technicians’ mechanical expertise. In this Episode 0:00 Introduction 1:52 What are the things that advisers don’t have time to do? 5:41 Solutions to address managerial gaps 7:26 What can dealerships do to fix problems caused by mismanagement? 15:31 What is one of the hardest lessons that Corey learned in his career? 28:22 Reach out to Corey Smith Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Corey Smith LinkedIn: Corey Smith Website: nationalautocare.com Reach out via email: csmith@nationalautocare.com | |||
| Maureen Martin’s Best Advice To Staying Focused in the Automotive Industry | 13 Oct 2022 | 00:37:17 | |
Maureen Martin attributes her ongoing success in the automotive industry to her personal mantra: be flexible and stay focused. As the current vice president of client retention and strategy for Dynatron Software, Inc., she applied some of the best business practices in dealerships based on her extensive career in the industry. She found her passion for automotives and dealerships at the Ford Motor Company in 1985 where she first started working even before she graduated from college at Western Michigan University. She got involved with strategy, consulting, and marketing, and even went as far as relocating an entire customer service division from a “hacienda” to a stadium, before coming up with her own consultation agency a decade after. She believes that data-processing is crucial when it comes to dealerships, especially when information helps businesses grow. As change is constant, companies need to find ways to adapt or to set the trends themselves. With Maureen’s dedication to the automotive industry comes her personal belief that learning never stops. In this Episode 0:00 Introduction 1:21 How Maureen started in the industry 16:46 What it means to come in to the industry 20:30 Lessons learned in the industry 26:17 What does Maureen love most about her job? 29:40 The importance of embracing cultures 31:20 Maureen’s personal mantra 35:13 Reach out to Maureen Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Maureen Martin LinkedIn: Maureen Martin Reach out via email: mmartin@dynatronsoftware.com | |||
| Shawn Armorer & April Simmons - The Beauty of Meeting on LinkedIn | 06 Oct 2022 | 00:36:38 | |
Shawn Armorer is the founder and owner of the Montreal-based BDC Alchemy Inc., a consulting and coaching firm that specializes in generating an automotive business’ revenue by aligning their BDC’s initiatives with the departments they serve. April Simmons is the corporate internet and marketing director at Horne Auto Group, LLC in Phoenix, Arizona. Each of them has a two-decade experience in the automotive industry, and they find value in connections and networking on social media platforms such as LinkedIn. With the industry’s constant innovation and trends, Shawn believes that professionals need to keep up. April shares that being proactive doesn’t require doing all things at once, but learning when to pause and assess what needs to be done in the business. Making connections in the industry is a great way to achieve success as one would always learn and gain insight from the experiences of other people. In this Episode 0:00 Introduction 3:21 How April and Shawn met 9:43 The common reality for many professionals in the industry. 12:51 How April and Shawn would like to be remembered 17:56 The importance of having a voice in the industry 25:28 The animal counterparts 29:40 Favorite places to visit and food to eat Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Shawn Armorer and April Simmons Shawn Armorer’s LinkedIn: Shawn Armorer April Simmons’ LinkedIn: April Simmons | |||
| Tom Deane, Jeff Baker, Becca Kroeger - Why Don't Dealerships Do Physical Inventories More Often? | 29 Sep 2022 | 00:22:38 | |
Dealer Solutions Inc. conducts inventories in the parts departments of auto dealers across the country, totaling to about 1,500 inventories per year. While physical inventories are often overlooked by management, taking annual inventory can help improve the parts department and, in turn, can enhance the quality of the service department. In this episode, Tom Deane, Jeff Baker, and Becca Kroeger explain the importance of inventories for parts departments, underscoring the value of accuracy and how it relates to the accounting system in an automotive business where passionate people succeed. 0:00 Introduction 1:05 What does Dealer Solutions Inc. do? 2:00 Opportunities along the way 3:09 The importance of taking inventory 7:05 Becca’s background in dealerships 13:54 Becca’s advice for women in the automotive industry 17:24 Jeff’s story 19:55 The guests’ comfort food Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Tom Deane, Jeff Baker and Becca Kroeger Tom Deane’s LinkedIn: Tom Deane Becca Kroeger’s LinkedIn: Becca Kroeger Website: https://www.dealer-solutions.com/ | |||
| Joe Chambers and Erick Jauregui - Service Drive Live | 22 Sep 2022 | 00:33:50 | |
“If it’s important to you, you have to set aside the time to do it. You need to get it done.” - Joe Chambers “Always remain as the best student you can possibly be.” - Erick Jauregui Joe Chambers & Erick Jauregui both host Service Drive Live, a show that supports a community of professionals in the automotive industry. Just like mastermind groups with weekly episodes, the show accommodates inquiries and provides pertinent information and advice on how to excel in the car business. Aside from hosting Service Drive Live, both Joe and Erick maintain a thriving career in Fixed Operations. As change remains inevitable in the industry, the best way to succeed is for shops to hire the right talent, and promote their brand on available social media platforms to reach more clients.
0:00 Introduction 0:45 Biggest challenge in the dealership industry 1:53 Changes with the current process 5:30 Dealerships with social media 11:00 Tips to maintain discipline while working at home 13:16 Why does Service Drive Live stand out? 18:46 After party questions 28:50 The importance of training 32:35 Reach out to Joe and Erick Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Joe and Erick Joe Chambers’ LinkedIn: Joe Chambers Erick Chambers’ LinkedIn: Erick Jauregui Website: https://www.iaautogroup.com Service Drive Live: https://www.linkedin.com/company/service-drive-live/about/ | |||
| Coralee Zueff - Get To Know the Challenges Independent Shops Are Going Through | 15 Sep 2022 | 00:14:41 | |
Coralee Zueff is the author of the Amazon best-selling book, Five Star Service Advisor where she provides guidelines for advisors, shop owners, and dealerships about proven management techniques. Effective communication keeps customers and technicians on the same page, eliminates conflicts, and increases profit. Coralee believes that service advisors can diagnose miscommunication issues that can risk the business. With efficient sales skills, service advisors make it possible for shops to achieve their goals. Based in Canada, Coralee provides training and consultations for dealers and automotive businesses. 0:00 Introduction 1:00 The challenges of independent shops 3:00 Coralee’s Five Star Service Advisor 4:19 Women and automotive 7:09 Priorities of an import shop 8:00 Coralee’s hobbies 9:53 Piece of advice for younger self 10:41 Hardest lesson Coralee has learned in life 13:20 Reach out to Coralee Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with LinkedIn: Coralee Zueff Website: https://www.coraleezueff.com | |||
| Scott Armstrong - Free Fuel with Fintech Solutions | 08 Sep 2022 | 00:31:09 | |
Scott Armstrong’s expertise in fintech platforms propelled him to launch GasApp.io. This innovative payment system empowers automotive dealers and merchants in strengthening the loyalty of their customers. With dealerships and purchases earning them credits, customers can receive rewards such as fuel and other additional products and services. Scott believes that change in the automotive industry is inevitable, especially when payment systems are now leveraging digital platforms. Integrating innovation helps auto dealerships improve their revenue stream. Scott also believes in the impact of collaboration, and this is what encourages him to help dealers achieve their success. 0:00 Introduction 0:46 What are the opportunities for dealers? 5:39 Technology that saves fees 12:06 LinkedIn connections 12:30 Innovations in the automotive industry 14:43 Loyalty is important 16:47 Scott’s earliest experience with hard work 20:23 Change is inevitable. 28:33 Future features of the payment system 29:25 Reach out to Scott Armstrong Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Scott Armstrong LinkedIn: Scott Armstrong Website: https://gasappauto.carrd.co | |||
| Jazmine Booker – Mastering Automotive Podcasting | 07 Feb 2025 | 00:27:28 | |
Jazmine Booker is a certified automotive technician, mediator, and host of ‘Auto Talk with Jaz’ Podcast, who brings over a decade of experience in dispute resolution and video production. She dedicates her expertise to empowering women in male-dominated industries through educational programs at domestic violence shelters, while leveraging her skills as a producer and director to create impactful video content that promotes inclusive workplace environments. Today, Jazmine Booker shares her journey from starting a podcast to build a community for women in the automotive field to transforming it into a platform that fosters better organizational culture and leadership in the industry. We'll explore the evolution of her podcast, her thoughts on leveraging LinkedIn for networking, the challenges and triumphs of podcasting, and her insights on consulting and helping others start their podcasting journeys. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Welcome change as growth opportunity. Use modern tools to work smarter. Begin now, perfect it later. Quote “You're never going to not know what you can do and what you shouldn't do until you do it.” -Jazmine Booker Connect: Jazmine Booker LinkedIn: www.linkedin.com/in/jazmine-booker-90338a75 Website: www.linktr.ee/autotalkwithjaz Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl | |||
| Carol Kitts and Her Journey Through the Auto Business | 01 Sep 2022 | 00:23:38 | |
Carol Kitts is the fixed ops director of Schomp Automotive Group, with 11 stores under her watch. Based on her experience, automotive professionals can achieve success by setting realistic business goals, training their employees about new industry trends, and having a clear vision for the company. With all her expertise, Carol always makes sure to include her family as her top priority. Even when corporate culture is present among businesses, they need to provide a space and opportunities for their employees to grow and be valued like family. As the industry faces inevitable changes, the best course of action is to welcome these changes and adapt with them. 0:00 Introducing Carol Kitts 3:50 Adjusting to a new customer demographic 6:50 Getting into real estate 9:10 Dealerships grow to the next level 10:19 Challenges in the fixed operations role 14:47 Future of the industry 17:58 Compassion and care in the family 20:50 Carol’s favorite car 21:40 Pet peeve for work Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Carol Kitts LinkedIn: Carol Kitts Website: https://www.schomp.com/ | |||
| Lessons Learned and Where the Industry Is Headed ft. Scott Gregg | 25 Aug 2022 | 00:11:46 | |
With the industry’s inevitable changes, how can automotive professionals and entrepreneurs keep up? Scott Gregg acknowledges that change is constant and the best way to thrive in an ever-changing industry is to learn and adapt. As Tucson Subaru’s Fixed Op Director with 43 years of experience in the automotive business, Scott has witnessed these changes and still succeeded. Scott cites the rising popularity of electric vehicles in the United States, which could mean a gradual decline of vehicles with internal combustion engines. However, automotive businesses will always be there to offer quality parts and cars, maintenance services, lucrative careers for professionals, and effective solutions for their clients. 0:22 Introducing Scott Gregg 02:11 Challenges in Dealership 06:08 Changes in the Industry 7:57 Preparing for the Industry’s Future 8:47 Scott’s Daily Routine 10:42 Scott’s Legacy Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Scott Gregg LinkedIn: Scott Gregg Website: https://www.tucsonsubaru.com/ | |||
| Who Is Sean Welsh? The Journey to Car Biz Done Better ft. Sean Welsh | 17 Aug 2022 | 00:55:05 | |
Success in the automotive industry is achievable, but it depends on how car dealers run their business. For Sean Welsh, CEO and cofounder of Car Biz Done Better, innovation is key to stay on top. Shifting from the corporate world to his entrepreneurial career, Sean finds the value of taking risks and strengthening connections. When he first started his business, he saw the advantage of maximizing available resources to accomplish goals. With social media’s massive reach, business owners can take their companies a step further. Today, Sean’s business thrives with the mission to help sales executives and entrepreneurs save time and stay efficient by streamlining the process of serving vendors and sealing lucrative deals through effective digital marketing. 0:00 Introduction 2:30 Impact of LinkedIn 7:05 How Sean Started 11:00 Life in Colorado 18:44 Shift to Corporate Job 23:00 Innovation of Car Dealerships 29:31 Birth of a New Opportunity 37:08 Potential of Social Media 47:00 Impact of Content 50:49 From Idea to Business Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Sean Welsh LinkedIn: Sean Welsh Website: https://carbizdonebetter.com/ | |||
| Building your Fixed Operations Brand Online ft. Charity Dunning and Russell Hill | 11 Aug 2022 | 00:24:42 | |
Innovation paves the way for an automotive business to stand out in an ever-changing competitive industry. In this episode, FixedOPS Marketing Co-Founder and Managing Partner Russell Hill and Chief Marketing Officer Charity Dunning share tips on how dealerships can build their Fixed Operations brand online. Whether it’s designing their websites or posting on social media, Dealerships need to make sure that their Fixed Operations products and services are easily accessible to their customers. As hosts of their own podcast show, Russell and Charity find potential in new methods to grow their business. By hiring the right people for the tasks and utilizing automations, they take marketing to a whole new level. Keeping up with the trends will open more opportunities for the business to expand, such as partnerships with popular automotive brands. 0:00 Introduction 2:55 Dealerships and Marketing 7:22 Future Plans 8:09 Difficulties and Challenges 13:13 Biggest Failure 18:53 Russell and Charity’s Podcast 21:17 Favorite Meal Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Russell Hill LinkedIn: Russell Hill Website: https://fixedopsmarketing.com/ Connect with Charity Dunning LinkedIn: Charity Dunning Website: https://fixedopsmarketing.com/ | |||
| How to Be a Better Leader to Your Team ft. Rusty Stewart | 04 Aug 2022 | 00:19:07 | |
For Rusty Stewart, teamwork can overcome any challenge that the parts department usually encounters. As the Fixed Ops Director at Akins Ford Chrysler Dodge Jeep, Rusty believes that effective communication and the recognition of team members’ efforts will enable a healthy working environment. While meeting the needs of the clients is a top priority, the team needs to assess their resources and abilities to achieve this goal. Each team member’s effort matters to the department’s success. Focusing on the results can streamline the process. But failures may still have their purpose. Rusty considers them as a learning opportunity that will help improve the team and the business.
0:00 Introduction 1:17 Opportunities for Dealers 3:22 Odd Accessories 4:40 Parts Manager 5:15 Advice On Parts 7:31 Improving Communication 8:44 Accountability 11:01 Failures 15:33 Respect and Empathy 16:52 Rusty’s Favorite Vehicle Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Rusty Stewart LinkedIn: Rusty Stewart Website: https://www.akinsford.com/ | |||
| Obstacles Turn an Entire Fixed Operations around To Double Profit ft. Shawn Butler | 28 Jul 2022 | 00:19:07 | |
Shawn Butler knows how to turn obstacles into milestones for success. As the Fixed Ops Director for Bristol Honda in Johnson City, Tennessee, Shawn’s expertise in the automotive industry spans for thirty years. When challenges come in the way, he believes the best strategy to overcome them is to focus on the company’s vision, value their people, and provide the right needs for their customers. Despite the damages brought by the COVID-19 pandemic in the automotive industry, their business continues to thrive today. Assessing the needs of the area where their company operates and serves have contributed to their ongoing success. How else can a business grow if not for providing what their customers ask for? Getting to know them and giving them what they need will keep the business going. For Shawn, a business’ best marketing strategy is quality customer service. When people in your community have the assurance that your business is readily available to cater them, their loyalty stays even through tough times. 0:00 Introduction 0:53 Early Beginnings 1:55 Dealerships 3:09 Issues 5:30 Loyalty of the Team 7:30 Impact of Marketing 8:30 Parts Department 10:39 Biggest Failures 13:51 Favorite Cook-Outs 14:50 Hobbies Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Shawn Butler LinkedIn: Shawn Butler Website: https://www.bristolhonda.com/ | |||
| Connection, Where You Might Be Missing Chances To Connect ft. Chris Schaubert | 21 Jul 2022 | 00:15:05 | |
Fixed Ops Solutions President Chris Schaubert joins this week’s episode where he underscores the value of connections, leadership, and balance. When he started in the automotive industry in 2003 with the help of his friend, he had grown a strong passion in car sales. Since then, he has devoted much of his career in the business. Over the years, Chris discovered that strong leadership is the foundation of a successful business. To become an effective leader, one has to gain experience and learn about the trends in the industry. One also needs to lead with compassion. Giving employees recognition for their hard work, even for small wins, is a good way to enhance rapport. As he puts it, a better work atmosphere where employees are valued will ensure a happier and more productive work environment. 0:00 Introduction 2:20 Fixed Ops Solutions 3:47 Issues of Training and Leadership 5:48 How Dealerships Address These Issues 8:54 Accomplishments 12:50 Favorite Places 14:23 Connect with Chris Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Chris Schaubert LinkedIn: Chris Schaubert Website: https://www.fixedopssolutions.ai/ | |||
| Retain Your Team and Create Culture ft. Holden Scott | 14 Jul 2022 | 00:17:53 | |
Holden Scott has driven many wheels for Regal Nissan. Since he started working for the company in 2011, he’s been a dispatcher, a parts man, parts manager, executive assistant manager, and a lot more. When he got promoted to his current position as a fixed operations director, he became an expert in steering the company towards success. Holden attributes this success to the employees who continue to help shape the company to what it is today and what it will be in the future. He believes that an engaging work culture where employees can learn, feel included, and get challenged to become their best selves is a key secret to their company’s success. With his background in the military, he advocates for a strong camaraderie where triumph can be achieved through strategic cooperation and tactical teamwork. An engaging work culture keeps employees motivated and passionate. For Holden, the company’s success is everyone’s success. In This Episode: 0:00 Introduction 3:11 Importance of Company Culture 5:48 People’s Interests 6:50 Obstacles in Dealership 9:38 Be Open and Candid 11:57 Biggest Failure 13:20 Accomplishments 14:58 Book Recommendations 17:08 Reach Out to Holden Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Holden Scott LinkedIn: Holden Scott Website: https://www.regalauto.com/ | |||
| Get To Know One of the Founders of PartsEdge ft. Chuck Hartle | 07 Jul 2022 | 00:24:39 | |
What better way to learn about success in the automotive industry than to learn from the founder of PartsEdge himself? Chuck Hartle has decades of experience with the automotive business. Through the 1990s, he has worked with some of the largest parts dealers in the country with his primary focus and expertise on inventory control. He draws inspiration from previous experts whom he had the opportunity to work with. In an industry where trends constantly change, Chuck found out that maintaining the quality of automotive parts is the key to running a successful business. Just like car dealerships encourage test drives, the only way for a shop to guarantee that their parts are fully functional is to test them out. As an entrepreneur who founded PartsEdge and launched his own consultancy business, Chuck encourages people in the industry to be more proactive instead of reactive. There may be challenges along the way, but there can easily be overcome if one keeps driving the path to success. In this Episode: 0:00 Introduction 0:57 How Parts Edge Began 5:07 Dealing with Parts 7:23 Issues 9:43 Advice for Parts Managers 14:01 Legacy of the Experts 15:51 Failures 22:30 What Keeps Chuck Going Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Chuck Hartle LinkedIn: Chuck Hartle Website: https://www.partsedge.com/ | |||
| What Huge Opportunity There Is in Parts Department ft. Michael Barich | 30 Jun 2022 | 00:12:45 | |
Growing your Fixed Operations takes a lot of guts. You’ll have to face and overcome challenges along the way, but you will also learn. For Michael Barich, a.k.a the Fixed Ops Doc, challenges are stepping stones for success. Being in the fixed ops automotive industry for 30 years, Michael achieves success by getting out of his comfort zone. This year, he launched his own consulting business and has partnered with Fixed Ops Marketing which helps car dealerships promote their parts and service to connect them with lucrative deals. On top of being an action taker, Michael continues to step up his game by learning about the industry’s newest trends. These days, companies have shifted to digital platforms where they can expand the scope of their business and sell more parts and service. Michael puts it in simple relatable terms: Learning never stops in the pursuit of success. In this Episode: 0:00 Introduction 1:20 Digital Aspects 2:55 Biggest Challenge and Advice 4:15 Getting Out of Your Comfort Zone 6:58 Parts Language 8:09 Goals 11:50 Connect with Michael Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Michael LinkedIn: Michael Barich | |||
| What Parts Managers Must Know About Inventory Control ft. Chuck Hartle | 02 Feb 2025 | 00:16:59 | |
Understanding "Forced Stock" Inventory Defining "Forced Stock" "Forced stock" refers to parts that did not qualify for any phase-in criteria. These parts accumulate for various reasons. Causes of "Forced Stock" Inventory Firstly, Chuck identified overordering by technicians. Often, technicians order multiple parts to fix a problem. When only one part is used, the rest become instant idle inventory. This scenario not only clutters the parts department but also creates inefficiencies. Secondly, returns from body shops significantly contribute to "forced stock" inventory. Body shops often demand massive discounts and unlimited returns. Consequently, this leads to a significant volume of parts returning to the dealer. Thirdly, unclaimed special orders contribute to this issue. Parts initially ordered for repairs that customers never return to collect sit idle. This common scenario can be mitigated by improving communication and follow-up processes. Lastly, some parts are approved by manufacturers Auto Stock Replenishment programs but end up not being used. According to Chuck, around 40% of ASR-approved parts become idle, taking up valuable shelf space. What is Technical Obsolescence? Technical obsolescence occurs when a part hasn't sold within a set timeframe. Mike Nichols introduced the concept of "technical obsolescence" parts aging between seven to twelve months. Understanding the Timeline A part reaching its seventh month unsold has an 85% chance of becoming obsolete by the thirteenth month. This likelihood increases as time progresses. Thus, managing parts within the seven-to-twelve-month window is crucial. ——————————————– SPONSOR This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit 🔗 www.partsedge.com. ——————————————– Key Takeaways
Quote “If you only got one way to look at your inventory, look at it by receipts because that's what matters to the dealer.” -Chuck Hartle
Chuck Hartle Website: www.partsedge.com
Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com | |||
| Growing Employees from Within ft. Mike Weldon | 23 Jun 2022 | 00:18:58 | |
A successful automotive company always prioritizes their people just as they do with their customers. After all, they’re an essential part of the business and they help run it. That’s Mike Weldon’s advice. As the Fixed Operations Director of the Hansel Auto Group, Mike has had extensive experience with the automotive industry. He takes inspiration from his father who was his first mentor when they worked together in the 1950s fixing their clients’ television appliances and other electronic equipment. When they opened their car business in California in the 1960s, he learned relevant skills in automotive and valuable techniques in dealerships. Working with the Toyota Agency and the Ford Motor Company in the 1970s and 1980s further defined his career. Mike stresses the importance of valuing people in the company and hiring potential employees on the basis of their desire and interests for the job. Experience may qualify a person for the position, but their desire to learn and excel will encourage them to achieve their full potential. With interested employees and the quality of their work, the business will continue to succeed, even during challenging times. As Mike puts it, giving people chances to learn and grow with the company matters most in running a successful automotive business in an ever-changing industry. In this Episode: 0:00 Introduction 0:38 Growing Up with the Business 3:13 Venturing Out on Your Own 6:08 Experience vs. Desire 8:55 Do It for Others 9:20 Females in the Industry 10:34 Overcoming Challenges 13:00 Culture 14:14 Tools for the Business 16:13 Value of Time 18:15 Reach Out to Mike Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Mike LinkedIn: Mike Weldon Website: https://www.gohansel.com/ | |||
| What Opportunities are Auto Dealers Missing? Steven Apicella | 16 Jun 2022 | 00:57:21 | |
Want to stay alive in the hyper competitive auto industry? Steve Apicella, CEO of Strategic DX, shares his best tips for standing out in this industry in flux. Steve brings decades of experience and multiple awards, including 2022 AWA, 2021 Platinum Dealers’ Choice, 2018 Industry Summit Tech Challenge… Let’s just say, Steve knows the business. Steve shares a glimpse of his story from starting his career as a vendor, to being dedicated in sales and service for consumers. We discuss team collaboration strategies and how that impacts the customer experience. Let’s face it, if you’re going to compete with Amazon, you MUST give an unforgettable experience, but what does that look like in the social media, post-lockdown world? Steve is about to break it down! In this episode: 03:57 — Knowing your consumer 06:27 — Dealer-Customer ownership journey 07:21 — Business built on relationships 14:35 — Modern way of engagement 16:59 — Acknowledging awareness as a challenge 31:29 — Inclusivity in the Auto Industry 44:32 — What would you say your biggest failure is? Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Steven LinkedIn: Steven Apicella Website: https://strategic-dx.com/ | |||
| Meet James Holloway! We discuss what Parts Departments should be focusing on | 03 Jun 2022 | 00:36:51 | |
Meet James Holloway, After Sales Business Development with Swickard Auto Group. James brings over 35 years of parts automotive experience. He has coached and mentored hundreds of Dealerships with business development, eCommerce sales platforms, best practices , wholesale growth strategies and value proposition. In this episode we discuss what Dealerships be should focusing on, in their PARTS DEPARTMENTS. Get to know Mr. Holloway as we get into the details of inventory management and creating culture to be a great leader. | |||