The Parts and Service Desk – Details, episodes & analysis

Podcast details

Technical and general information from the podcast's RSS feed.

The Parts and Service Desk

ThePartsandServiceDesk

Leisure

Frequency: 1 episode/30d. Total Eps: 16

We are here for you. This is an outlet for all things automotive-related in regards to our daily frustrations at the dealerships or aftermarket automotive service centers. We understand, we know, we have been there. We will also share info from around the industry. So grab a cup of coffee and join us in the fun.

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Site

RSS

Apple

Data updated on 04/07/2026

Recent rankings

Latest chart positions across Apple Podcasts and Spotify rankings.

Apple Podcasts

🇬🇧 Great Britain - Automotive
13/05/2026
#89
🇬🇧 Great Britain - Automotive
12/05/2026
#81
🇨🇦 Canada - Automotive
18/05/2025
#85
🇨🇦 Canada - Automotive
17/05/2025
#72
🇨🇦 Canada - Automotive
16/05/2025
#61
🇨🇦 Canada - Automotive
15/05/2025
#45
🇨🇦 Canada - Automotive
14/05/2025
#33

Spotify

No recent rankings available

Shared links between episodes and podcasts

Links found in episode descriptions and other podcasts that share them.

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https://amzn.to/3AfY6SN
1 share
https://amzn.to/3fETlsq
1 share
https://amzn.to/3KriRzr
1 share

https://kmpaccessories.com
1 share

RSS feed quality and score

Technical evaluation of the podcast's RSS feed quality and structure.

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RSS feed quality

To improve

Score global : 58%

Publication history

Monthly episode publishing history over the past years.

Year

Latest published episodes

Recent episodes with titles, durations, and descriptions.

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How To Get Diag Time from an Extended Service Contract

Season 2 · Episode 1

Saturday, December 24, 2022 • Duration 14:07

Tired of calling extended warranties and not getting any or only getting a little bit of time for Diagnosis? We get it. Watch this video and learn the tips and tricks to getting more diag time when calling an Extended Service Contract Company.

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LHM Ford Draper - Over 10,000 Hours in May 2022 - Episode 14

Season 1 · Episode 14

Tuesday, June 14, 2022 • Duration 07:11

Larry H Miller Ford & Lincoln of Draper is Rockin' The House yet again! The team at LHM Ford in Draper, Utah just crushed the month of May (2022) with a record 10,496.40 Service Hours! What an amazing team! Great job to the Technicians, Advisors, and Service Manager.

#LHMFordDraper #FordKing #CarDealership

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Why Does This Keep Happening? Know What To Do! Episode 13

Episode 13

Tuesday, March 22, 2022 • Duration 17:51

Something that really bugs me is advisors struggling to have a conversation on the phone with customers, warranties, and other businesses. Managers in the industry need to take better initiative in training the advisors that are new and keeping up with continued education, but also Service Advisors, you need to want to learn more. The more you know the better you will be. You will have more confidence in your selling ability and feel better about the conversation you have.

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Live with Eugene and Dave on The Parts and Service Desk - Episode 12

Season 1 · Episode 13

Saturday, February 19, 2022 • Duration 01:41:14

Want to get to know some of my former co-advisors and see what it is like to have the best team to work with? Then check out this episode of The Parts and Service Desk. I will be going live with two great friends of mine, Eugene McClellan and Dave Davis. These guys are top-notch dudes and like myself, have since our time together moved on to other areas in the industry.

#ServiceAdvisors #GoodTimes #GreatFriends #DealershipLife #AutomotiveServiceAdvisor

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What Happened Today? & You Need This! - Episode 11

Season 1 · Episode 11

Friday, January 21, 2022 • Duration 15:17

Man, what the heck happened today? Just thought today was going to be another ordinary Thursday. Nope! Crazy Demands, Unrealistic Appointments, and a bunch of Rude Entitled People! Wow! Let's Talk About It. Do you ever get those off-the-wall phone calls from people that want you to diagnose their vehicle over the phone? Yeah, I have to. That is why you need Diagnostic Dice.

Curious about the tools I use, Check out some of the links below.

My 2 Scan Tools I Use In The Service Drive

1.) https://amzn.to/3AfY6SN - BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android
2.) https://amzn.to/3fETlsq - FOXWELL NT301 OBD2 Scanner / Diagnostic Code Reader Tool

Tire Tread Depth Gauges - Great For Walk-Arounds
3.) https://amzn.to/3KriRzr - GODESON 88702 Smart Color Coded Tire Tread Depth Gauge Pack of 2
4.) https://amzn.to/32ihnGB - Preciva LCD Digital Tire Tread Depth Gauge

Why Do General Managers Do This ??!?!!? - Episode 10

Season 1 · Episode 10

Friday, January 14, 2022 • Duration 13:08

Why Do General Managers Do This ??!?!!? Why is it if a customer complains and under normal standings, the advisor respectfully tells the customer "NO", then the customer goes to the service manager and they also say "NO", that the customer then goes to the General Manager who in my personal experience almost always says "YES". WHY, WHY, WHY??? Are you wanting to build a relationship with the customer who is going to slam you on a google review and a manufacturer survey? No That is NOT something You want to do. Avoid these customers all together because believe it or not they are NOT customers. At least they are not the type of customers that you want to have at your shop.

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Live with Shane McDougall on The Parts and Service Desk - Episode 9

Season 1 · Episode 9

Thursday, December 30, 2021 • Duration 01:15:24

Has Someone Been Trying To Contact You About Your Cars Extended Warranty? GREAT! We have Shane McDougall on the show to talk with us about Automotive Extended Service Contracts, also commonly referred to as Extended Warranties. We get into the meat of what a Claims Adjuster actually does when adjudicating a claim and how the process works from the inside.

#ExtendedWarranty #ExtendedServiceContract

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Happy Tuesday - Random Live Stream | Pre-Christmas Chaos - Episode 8

Season 1 · Episode 8

Wednesday, December 22, 2021 • Duration 23:24

(Audio from our YouTube VlogCast).

As we are all getting ready for the wonderful Christmas Holiday, one thing we can not forget about is the crazy week of Christmas Chaos. This is the week that we all know to be the typical time for the "Wait to Last Minute" customers, the "I am Leaving Tomorrow and I Need It Now" customers and of course my personal favorite, "No, I Didn't Have An Appointment, but I Need My Car Fixed Today" customers.

We all know and love them (insert sarcastic cough here). However, we should start looking at these as the more comical sides of our business and thinking of loving condescending ways to tell them no. Always remember, one of these customers, will never be a perfect survey!

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LIVE with Dakota Bradley on The Parts and Service Desk.

Season 1 · Episode 7

Monday, November 29, 2021 • Duration 01:26:37

(Audio from our YouTube VlogCast)

Dakota Bradley is a former Lot Tech, Service Drive Porter / Lane Manager, and PDI Specialists with a Ford Dealership in Utah and now has moved on and up within the company. Let’s get to know him, and talk about his experience in the dealership world, and see how it changed him and allowed him to grow in the industry.

#ThePartsAndServiceDesk #PDI #CarDealers #NewCarCheckIn

This episode of The Parts and Service Desk is brought to you by KMP Accessories. Your Source for Late Model Mustang Customization. "Take Control and Handle the Road...” www.kmpacc.com

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LIVE with Mobile Mechanic, Nicholas Overby on The Parts and Service Desk.

Season 1 · Episode 6

Saturday, November 27, 2021 • Duration 01:03:15

(Audio from our YouTube VlogCast)

Nick Overby is an Mobile Automotive Service Technician with a Ford Dealership in Utah and has been rising through the ranks since he got his start in the dealership world as a lot porter. Let’s listen to his story and check out what’s going on in the dealership world in his neck of the woods along with learning about some of his really cool cars. We talk about Nick's experience and how he has grown in the industry, and now is a valued technician in the industry.

#ThePartsAndServiceDesk #AutomotiveTechnician #CarDealership #CarMechanic #Mechanic #Technician #Ford

This episode of The Parts and Service Desk is brought to you by KMP Accessories. Your Source for Late Model Mustang Customization. "Take Control and Handle the Road...” https://kmpaccessories.com

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The Parts and Service Desk – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

The Parts and Service Desk – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Amazon5

Other1

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Amazon5

Other1

Apple Podcasts

Spotify