Conflict already exists every time team members gather for a meeting. The goal is to get all the conflicting opinions and perspectives out on the table and to make a decision that everyone is comfortable committing to. Conflict norms are an incredibly effective way of making sure that happens, and in this episode Jim and Margot will share 5 specific conflict norms to consider implementing on your team.
Example 1: Real-Time Permission
§ A team member interrupts discussion in real time to point out positive behaviour and reinforce it for the whole group.
§ Helps reinforce what is and is not helpful/acceptable as difficult topics are discussed.
Example 2: Removing the Back Door
§ Once a decision has been made, it’s not acceptable to approach the leader later and present more information in order for the decision to be re-evaluated.
§ Helps reinforce that people need to come to meetings prepared and speak up while the discussion is happening so time can be used effectively.
Example 3: Silence Equals Disagreement
§ Assume that if people haven’t voiced their opinion, it’s not because they just agree with what’s being said—assume that they disagree and ask them to weigh in.
§ Helps reinforce that everyone needs to weigh in and keeps decisions from being made without everyone’s commitment.
Example 4: Roman Council
§ Call out the potential decision to be made, and everyone holds out their hands with a thumbs up (yes, go ahead), a thumbs down (no, I’m not committed to this), or thumbs sideways (I need to understand more before I can decide).
§ Gives opportunity for a quick visual gauge on the level of commitment to a direction, and can save meeting time.