The NHIC Podcast

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https://corgiservices.com/
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Streamlining Success: Operational Excellence in the Home Improvement Sector – Part of the Beyond Tools: Navigating Business Success Special Series of the NHIC Podcast

Episode 39

Thursday, August 1, 2024 • Duration 58:24

🏗🏘🏡 Welcome to the sixth episode in our special series of the NHIC podcast, brought to you in collaboration with HIES Consumer Code and DGCOS - The Double Glazing and Conservatory Ombudsman Scheme.

The discussion aims to address various operational challenges faced by tradespeople, small businesses, and sole traders, and to provide insights into efficient operational practices.

This episode, hosted by NHIC Chief Exec Anna Scothern, covers the day-to-day operations of businesses in the RMI and Home Improvement sector and includes, planning, time management, budgeting, and accounts, and the impact of being part of schemes like DGCOS, HICS, and HIES.

Joining us are Thom Emerson, Managing Director at Ideal Window Solutions (IWS), and Faisal Hussain, Chief Executive of DGCOS, HICS, and HIES.

Resources and useful links from the episode:

Ideal Widow Solutions website: https://www.idealwindowsolutions.co.uk/

HIES Consumer Code: https://www.hiesscheme.org.uk/

Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman, HICS Consumer Protection and HIES Consumer Code:

https://www.dgcos.org.uk/

https://www.hiesscheme.org.uk/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Doorstep Digests - free consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests

Visit the NHIC website: https://nhic.org.uk/

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The Profit Percent: Financial Management Advice for the Home Improvement Sector – Part of the Beyond Tools: Navigating Business Success Special Series of the NHIC Podcast

Episode 38

Thursday, July 25, 2024 • Duration 54:45

🏗🏘🏡 Welcome to the fifth episode in our special series of the NHIC podcast, brought to you in collaboration with HIES Consumer Code and DGCOS - The Double Glazing and Conservatory Ombudsman Scheme.

In this episode, we discuss the various aspects of financial management, including sales and marketing activities, costing, profit analysis, and the importance of keeping on top of finances.

We also explore the impacts and benefits of being part of schemes such as DGCOS, HICS, and HIES, and covered strategies to help businesses navigate financial challenges effectively.

The discussion includes practical advice on setting up processes, understanding percentages, and adapting to changing market conditions to ensure profitability and business growth.

This episode is hosted by NHIC Chief Executive, Anna Scothern, and is joined by Paul Clifton, a Sales and Profit Coach, and Faisal Hussain, Chief Executive of DGCOS, HICS, and HIES.

Resources and useful links from the episode:

Windows Installer Sales Lab: https://windowinstallersaleslab.co.uk/

HIES Consumer Code: https://www.hiesscheme.org.uk/

Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman, HICS Consumer Protection and HIES Consumer Code:

https://www.dgcos.org.uk/

https://www.hiesscheme.org.uk/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Carbon Reduction and Energy Efficiency with Dan Brown from GQA Qualifications

Episode 29

Thursday, February 29, 2024 • Duration 30:25

In this episode welcome special guest, Dan Brown, Strategic Relationships Manager at GQA Qualifications.

Dan also chairs the NHIC’s Carbon and Energy Efficiency Working Group 🔍 In this episode, we discuss 👇 ✅ Consumer awareness of carbon and energy efficiency ✅ Innovation in the energy efficiency space ✅ Impact of carbon and energy efficiency education on housing stock ✅ Government net-zero targets ✅ Attracting new talent to the sector ✅ Educating the existing workforce ✅ Engaging with the younger generations

Resources and useful links from the episode:

Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/

Visit the Construction Leadership Council’s website: https://www.constructionleadershipcouncil.co.uk/

Visit the GQA Qualifications website: https://gqaqualifications.com/

Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50

Our sponsors - CORGI Services, Recticel and EnviroVent:

https://corgiservices.com/

https://www.envirovent.com/

https://www.recticelinsulation.com/en-gb/home

InstallerShow2024: https://www.installershow.com/

Visit the NHIC website:

Building Control, Consumer Advice and the NHIC Consumer Voice Working Group with Anna Thompson from LABC

Episode 28

Friday, January 26, 2024 • Duration 43:55

A very warm welcome to the NHIC podcast and the first episode of 2024!

In this episode welcome a very special guest, Anna Thompson, Head of Engagement at LABC - Local Authority Building Control. Not only is Anna a pivotal figure in LABC and the expert source of knowledge on LABC Front Door's “Ask Anna” (an absolute treasure trove of helpful information and guidance), but she also chairs the NHIC Consumer Voice working group, an integral part of the NHIC that focuses on the consumer and homeowner perspective in home improvement. 🔍 In this episode, we delve deep into what home improvement means from the eyes of the homeowner. Anna shares invaluable insights and tips, making this a must-listen for anyone planning to make their house a better home and highlighting the meaning and importance of competent professionals and best practices on how to find the right tradespeople to work on your home. We also learn more about the NHIC’s Consumer Voice working group and its part in the Home Improvement and domestic RMI sector from the perspective of the consumer.

Lots of valuable insights, guidance and advice in this episode, which we hope you enjoy!

Resources and useful links from the episode:

Visit the LABC website: https://www.labc.co.uk/

Visit LABC’s FrontDoor and “Ask Anna”: https://labcfrontdoor.co.uk/

Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/

Visit the NHIC website: https://nhic.org.uk/

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Accessing Debt Support and Achieving Financial Health

Episode 27

Friday, October 13, 2023 • Duration 49:10

“Accessing debt support and achieving financial health” is episode six of our six-part special mental health podcast series.

We’ll be discussing topics such as taking control of your financial position, minimising your financial stress, understanding what support is available, looking at various options around debt solutions and looking at how the schemes, in particular, help support their members financial health

In this episode, we welcome Greg Jenkinson from StepChange and Mike McGougan, head of membership at HIES Consumer Code and consumer protection schemes DGCOS and HICS.

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

StepChange is the UK's Largest Debt Charity. They provide the UK's most comprehensive debt advice service. Since 1993, StepChange have helped 7.5 million people with debt problems take back control of their finances and their lives. In 2022 they helped 25,516 clients become debt-free

The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners. DGCOS Ombudsman Scheme Visit our Installers Site Home About Consumer Advice - Important information about your protection Alternative Dispute Resolution (ADR) George Clarke Accreditation Ombudsman.

HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of its accredited members.

HEIS Consumer Code is a Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products.

Resources and useful links from the episode:

Improving Well-being and Mental Health

Episode 26

Friday, October 6, 2023 • Duration 54:51

“Improving Well-being and Mental Health” is episode five of our six-part special mental health podcast series.

In this informative episode, we speak to GP Rachel Cooper and Cathy O'Hara, Central Support manager at HIES Consumer Code and consumer protection schemes DGCOS and HICS, about anxiety and depression and the impacts of both and managing common mental health problems such as anxiety and depression, learning how to build resilience and a strong mindset, managing critical injuries and illnesses and drugs and alcohol.

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners. DGCOS Ombudsman Scheme Visit our Installers Site Home About Consumer Advice - Important information about your protection Alternative Dispute Resolution (ADR) George Clarke Accreditation Ombudsman.

HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of their accredited members.

HEIS Consumer Code is a Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products.

Resources and useful links:

Visit the Band Of Builders website: https://bandofbuilders.org/

Visit the Andy Mans Club website: https://andysmanclub.co.uk/

Visit the Mates In Mind website:

Taking a holistic approach to supporting your team

Episode 25

Friday, September 29, 2023 • Duration 49:21

“Taking a holistic approach to supporting your team” is episode four of our six-part special mental health podcast series.

We’ll be discussing the importance of training, better management, communications and having resources available to support mental health in the workplace.

In this episode, we welcome Martin Lockham from Mates in Mind and Louise Auld from HIES Consumer Code and consumer protection schemes DGCOS and HICS.

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

Mates in Mind is a leading UK charity raising awareness and addressing the stigma of poor mental health. We promote and lead on the development of positive mental wellbeing within the workplace. Mates in Mind works across industries, focusing on construction, as well as related sectors including transport, logistics, manufacturing, and others.

The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners. DGCOS Ombudsman Scheme Visit our Installers Site Home About Consumer Advice - Important information about your protection Alternative Dispute Resolution (ADR) George Clarke Accreditation Ombudsman.

HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of their accredited members.

HEIS Consumer Code is a Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products.

Resources and useful links from the episode:

Visit the Mates In Mind website:

Managing Loneliness and Working Away From Home

Episode 24

Friday, September 22, 2023 • Duration 58:50

“Managing loneliness and working away from home” is episode three of our six-part special mental health podcast series.

We’ll be discussing:

Statistics on how much loneliness is an issue.
Strategies to manage loneliness and working away from home.
Hubs around the UK that can help and support.
Drugs and alcohol and strategies for coping.

In this episode, we welcome Tony Steel from Band of Builders and Jonathon Moorhouse from HIES Consumer Code and consumer protection schemes DGCOS and HICS.

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

Band of Builders is the National Construction Charity providing practical, financial and wellbeing support for members of the UK construction industry and their families who face adversity due to illness, injury or life-changing circumstances.

Resources and useful links from the episode:

Visit the Band Of Builders website: https://bandofbuilders.org/

Visit the Andy Mans Club website: https://andysmanclub.co.uk/

Visit the Mates In Mind website: https://www.matesinmind.org/

Visit the Lighthouse website: https://www.lighthousecare.org/

How To Achieve Work-Life Balance and Manage Demands

Episode 23

Friday, September 15, 2023 • Duration 01:00:39

“How to achieve work/life balance and manage demands” is episode two of our six-part special mental health podcast series.

In this episode, we welcome Michael McGougan, Head of Membership from HIES Consumer Code and consumer protection schemes DGCOS and HICS, and George Jones from Cahill Renewables.

Top takeaways from the episode:

Prioritise tasks to help with work/life balance
Use lists to structure long-term, short term and immediate tasks and goals
Structuring your day to be proactive, rather than reactive
Understand yourself as well as your audience
Delegation is empowering others
Plan and give yourself time to reflect
Prioritise mental health for yourself and your team members

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

Resources and useful links from the episode:

Visit the Cahill Renewables website: https://www.cahillrenewables.co.uk/

Visit the NHIC website: https://nhic.org.uk/

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Mental Health Support in the Home Improvement, Renewables Sectors and for Tradespeople

Episode 22

Friday, September 8, 2023 • Duration 01:03:32

“Mental Health Support in the Home Improvement, Renewables Sectors and for Tradespeople” is episode one of our six-part special mental health and well-being podcast series.

In this episode, we welcome Hannah Vickers, Chief of Staff at MACE Group and Faisal Hussain, Chief Executive of HIES Consumer Code and talk about how mental health and well-being impact productivity in the sector.

Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/, HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/

Resources and useful links from the episode:

Visit the Construction Leadership Council (CLC) website: https://www.constructionleadershipcouncil.co.uk/

Visit the MACE Group website: https://www.macegroup.com/

Visit the Institute of Civil Engineers website: https://www.ice.org.uk/

Visit the NHIC website: https://nhic.org.uk/

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The NHIC Podcast – Details, episodes & analysis

Podcast details

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The NHIC Podcast – Details, episodes & analysis

Podcast details

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Apple Podcasts

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