Explore every episode of the podcast The Modern Hotelier
| Title | Pub. Date | Duration | |
|---|---|---|---|
| #91: Setting the Standard for Dog-Friendly Hotels | with Guise Bule | 03 Sep 2024 | 00:41:10 | |
How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends? In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certification and ranking process for the hotel industry. Driven by personal frustrations with misleading "pet-friendly" claims, Guise explains how Ranked by Roch uses a data-driven approach to evaluate hotels on their dog-friendly policies, amenities, and services. In this episode, you'll discover:
Guise also critiques major travel platforms' pet-friendly awards and discusses the growing importance of catering to dog owners in the hospitality industry. This episode offers valuable insights for hoteliers, dog owners, and anyone interested in the evolving landscape of pet-friendly travel.
Links: LinkedIn: https://www.linkedin.com/in/guisebule/ Ranked by Roch: https://rochdog.com/en The Roch Society: https://rochsociety.com/ The English Breakfast Society: https://www.englishbreakfastsociety.com/ English Breakfast Handbook: https://www.amazon.com/English-Breakfast-Handbook-Guide-Traditional/dp/1984168711 For full show notes head to: https://themodernhotelier.com/episode/91 Connect with Steve and David: | |||
| #90: 10 Best Boutique Hotels, Mercedes-Benz Skyscraper, Hotel Workers Strike | August Hospitality Hot Topics | 27 Aug 2024 | 00:14:10 | |
The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals. In this episode, "August Hospitality Hot Topics," Steve and David is joined by guest host Jasmine Seliga from Affixify and regular contributor David Millili. In this episode, you'll learn:
Tune in monthly for the latest hospitality hot topics and expert perspectives. Join the conversation on today's episode on The Modern Hotelier LinkedIn page Links: Group Business expands in Q2: https://hotelbusiness.com/u-s-group-business-delivers-seven-consecutive-quarters-of-growth/ For full show notes head to: https://themodernhotelier.com/episode/90 Connect with Steve and David: | |||
| #81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants | 18 Jul 2024 | 00:23:45 | |
Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service. In this episode, you'll learn:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Alliants: https://www.alliants.com/ For full show notes head to: https://themodernhotelier.com/episode/81 Connect with Steve and David: | |||
| #80: Building Hospitality Technology with the 4 Key Stakeholders in Mind | with HotelKey | 17 Jul 2024 | 00:21:54 | |
In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology. The founders share insights on overcoming challenges, incorporating AI, and their commitment to improving operations for hotels while enhancing the guest experience. In this episode, you'll learn:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
HotelKey: https://www.hotelkeyapp.com/#/ For full show notes head to: https://themodernhotelier.com/episode/80 Connect with Steve and David: | |||
| #79: Over 50 years of Innovative Accounting Solutions for Hospitality | with Jill Wilder | 16 Jul 2024 | 00:14:05 | |
Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting and business intelligence solutions. In this episode, you'll learn:
This episode provides valuable insights into the current state of hospitality technology, focusing on financial management solutions and the importance of customer-centric approaches in the industry.
For full show notes head to: https://themodernhotelier.com/episode/79 Connect with Steve and David: | |||
| #78: Simplifying and Securing Payment Processing & Digital Contracts for Hospitality | with Theresa Ellsworth | 11 Jul 2024 | 00:08:44 | |
In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller. The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processes, securing revenue by reducing chargebacks, and using advanced AI-driven fraud prevention tools. Additionally, Sertifi's new features, such as ACH transaction fee reductions and Opera OHIP integration, are highlighted. In this episode, you'll learn:
For full show notes head to: https://themodernhotelier.com/episode/78 Connect with Steve and David: | |||
| #77: How Digital Signage Can Drive Revenue & Generate ROI for Hotels | with Xpodigital | 10 Jul 2024 | 00:15:06 | |
In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities. In this episode, you'll learn:
The episode covers how these digital investments are enhancing attendee experiences, creating new revenue streams, and transforming the aesthetics of hotel and event spaces. The experts also share insights on overcoming implementation challenges and maximizing the return on investment for these technologies. Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Xpodigital: https://www.xpodigital.com/ Michael Parisse on LinkedIn: https://www.linkedin.com/in/michaelparisse/ For full show notes head to: https://themodernhotelier.com/episode/77 Connect with Steve and David: | |||
| #76: Connecting Teams, Improving Safety, and Boosting Performance with Relay | HITEC 2024 | 09 Jul 2024 | 00:13:59 | |
In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication. The conversation covers emerging trends in hospitality communication, staff safety solutions, and the innovative use of AI in overcoming language barriers. In this episode, you'll learn:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Relay: https://relaypro.com/ For full show notes head to: https://themodernhotelier.com/episode/76 Connect with Steve and David: | |||
| #75: HITEC 2024: Industry Insider's Thoughts from the GAIN Event in Charlotte | 08 Jul 2024 | 00:45:43 | |
In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference. The episode concludes with a lively discussion on whether anyone will hit a home run at the event’s batting competition.
For full show notes head to: https://themodernhotelier.com/episode/75
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| #74: Wellness in Hospitality, Music Tourism, HITEC & HSMAI | 27 Jun 2024 | 00:12:39 | |
In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies. They also tackle important industry challenges, such as ongoing staffing shortages, and discuss potential solutions. With a mix of data-driven analysis and personal insights, they offer valuable perspectives for both seasoned hoteliers and newcomers to the field. Whether you're interested in luxury experiences, technology integration, marketing stunts, or industry events like HITEC, The Modern Hotelier keeps you informed and prepared to navigate the ever-evolving hospitality landscape. Tune in for expert commentary, practical advice, and engaging conversations that will help you stay ahead in the dynamic world of modern hospitality.
For full show notes head to: https://themodernhotelier.com/episode/74 Connect with Steve and David: | |||
| #73: Unlocking Revenue Potential through Upgrades & Upsells | with Paul Rantilla of Plusgrade | 18 Jun 2024 | 00:31:59 | |
Paul Rantilla is a senior executive with over 30 years of experience in the hospitality industry. He currently serves as the Senior Vice President and Chief Revenue Officer for Hospitality Ancillaries at Plusgrade. Throughout his career, he has demonstrated expertise in hospitality management, market expansion, sales strategies, and marketing leadership. Prior to joining Plusgrade, Rantilla held key positions at prominent companies in the hospitality technology space. He was the Chief Commercial Officer at Birchstreet Systems, where he oversaw sales, marketing, and global brand relationships. Additionally, he served as the Executive Vice President of Global Sales at Amadeus Hospitality. With his extensive background and strategic vision, Rantilla plays a crucial role in shaping the future of ancillary revenue solutions in the global hospitality sector at Plusgrade. In this episode, Steve and David sit down with Paul Rantilla, and they dive deep into the transformative power of Plusgrade, a comprehensive data-driven upselling platform designed to enhance guest experiences and drive revenue growth. From innovative bidding strategies for room upgrades to leveraging AI for pricing and data analysis, Plusgrade is reshaping how hotels engage with their guests. Listen in as we explore how Plusgrade is working with top brands like Amtrak, Royal Caribbean, and Emirates, and discover the significant shift towards combining marketing and revenue management to engage guests in a more personalized way. In this episode, you'll learn:
Don't miss this episode packed with insights, humor, and valuable tips for modern hoteliers looking to boost their revenue and enhance guest satisfaction! Join the conversation on today's episode on The Modern Hotelier LinkedIn page Sponsor spot Plusgrade: https://www.plusgrade.com/
Plusgrade: https://www.plusgrade.com/ For full show notes head to: https://themodernhotelier.com/episode/73 Connect with Steve and David: | |||
| #72: The Art and Science of Marketing in Hospitality | with Elizabeth Harlow | 11 Jun 2024 | 00:31:18 | |
The remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers. In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fascinating journey—from skiing in the Swiss Alps to shaping luxury hospitality brands with her wealth of experience from Leading Hotels of the World and Starwood. We explore the entrepreneurial spirit at Sonesta, their exponential growth, and the success of their partnership with Grubhub. Elizabeth also shares invaluable advice for young professionals in the industry, discusses the pivotal role of sustainability, and highlights how independent hotels can set themselves apart through intentional design and unique guest experiences. Whether you’re an industry veteran or a budding hotelier, this episode is packed with insights, stories, and strategies you won’t want to miss. So, let’s get started! In this episode, you'll learn (key points/topics covered):
Sonesta Hotels: https://www.sonesta.com/ For full show notes head to: https://themodernhotelier.com/episode/72 Connect with Steve and David: | |||
| #89: Building Independent Boutique & Lifestyle Hotels | with Ethan Orley | 20 Aug 2024 | 00:38:47 | |
Are you curious about what it takes to build a successful boutique hotel company from the ground up? In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner built Oliver Hospitality from the ground up. The conversation covers:
You will gain valuable insights into the boutique hotel industry, creative problem-solving in hospitality, and the entrepreneurial journey of building a successful hotel management company.
This episode is sponsored by ReactMobile Join the conversation on today's episode on The Modern Hotelier LinkedIn page Links: LinkedIn: https://www.linkedin.com/in/ethanorley/ Oliver Hospitality: https://www.oliverhospitality.com/ For full show notes head to: https://themodernhotelier.com/episode/89 Connect with Steve and David: | |||
| #71: Creating and Marketing Experiential Hospitality & Unique, Luxury Stays | with Ben Wolff | 04 Jun 2024 | 00:38:45 | |
Providing next-level experiences is more important than ever in the Hospitality Industry. In this episode, we focus on experiential hospitality and unique stays with Ben Wolff. Ben is co-founder and developer of Onera, a luxury treehouse resort in Texas Hill Country. His experiential hospitality firm Oasi develops and manages a portfolio of landscape resorts, boutique hotels, and luxury retreats. Onera’s first location sold to Summit Hotel REIT in 2022, representing the first public REIT exit of a glamping resort. Ben is leading Onera’s $35M expansion across 50 keys and two locations in the Texas Hill Country to be completed by Q2 2025. Prior to Onera, Ben grew Blink Hospitality a short-term rental management company from 8 to 200 units under management in less than two years.
Onera: https://www.stayonera.com/ Oasi: https://stayoasi.com/ Instagram: https://www.instagram.com/stayonera/ For full show notes head to: https://themodernhotelier.com/episode/71 Connect with Steve and David: | |||
| #70: Top 25 Hotels in the World, Ritz Carlton Super Yacht, Construction Pipeline, & Business Travel Demand | 28 May 2024 | 00:12:46 | |
Hospitality Hot Topics - May 2024 Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024.
Steve and David provide insights analyzing these stories through their industry expertise. Get the inside scoop on where hotels are being built, what's driving travel demand, and how hospitality brands are innovating to meet shifting consumer desires.
For full show notes head to: https://themodernhotelier.com/episode/70 Connect with Steve and David: | |||
| #69: Increasing collaboration and efficiency for the product lifecycle | with Huibin Yu | 21 May 2024 | 00:32:10 | |
Ever walked into a Starbucks and immediately thought “this looks like every other Starbucks?” Probably not. But, the painstaking effort organizations go to to maintain brand standards is manual and phenomenal. Huibin Yu is the founder of Fohlio. Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard. In this episode, we talk about about some of the challenges that hotels face in product data management, specification, procurement, brand standards, and inventory.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page Sponsor spot Fohlio: https://www.fohlio.com/ Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard.
Fohlio: https://www.fohlio.com/ For full show notes head to: https://themodernhotelier.com/episode/69 Connect with Steve and David: | |||
| #68: Caribe Royale's Route to a Four Diamond Experience | with Amaury Piedra | 14 May 2024 | 00:48:23 | |
Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond lifestyle hotels, convention hotels, and multi-unit complexes in the U.S. and Caribbean, including properties for Wyndham Hotels and Resorts and Starwood Hotels and Resorts. During his career, he has actively participated in major renovations and worked in conjunction with ownership groups and management companies to reposition properties, grow revenues and profitability, while assisting in maximizing the value of the assets. In today's episode, David Millili and Steve Carran sit down with Amaury Piedra, the managing director of Caribe Royale in Orlando. Amaury shares his fascinating career journey, from starting as a valet to leading the $140 million transformation of Caribe Royale into a 4-diamond property. He provides insights into culture-building, instilling a hospitality mindset in staff, adapting to changing guest needs through technology and experiences, and the bold vision that drove Caribe Royale's remarkable reinvention. With over 25 years of experience at hotels like Wyndham and Starwood, Amaury offers a wealth of wisdom for hoteliers looking to elevate their properties and lean into the future of hospitality. In this episode, you'll learn about:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
For full show notes head to: https://themodernhotelier.com/episode/68 Connect with Steve and David: | |||
| #67: How to Hit Your ESG Goals: Sustainable Solutions in Food & Beverage | with Diana Geseking | 07 May 2024 | 00:38:12 | |
Diana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, compliance and regulatory matters, privacy, advertising/marketing, employment and labor, and litigation management. She joined Restaurant Technologies in 2019. Diana is a graduate of the University of Michigan Law School. She holds a bachelor's degree from Amherst College.
Get ready to be inspired by her story of determination, innovation, and commitment to making a difference.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Restaurant Technologies: https://www.rti-inc.com/ For full show notes head to: https://themodernhotelier.com/episode/67 Connect with Steve and David: | |||
| #66: Hilton Acquires Another Indy, New Hotel of The Year, U.S. Hotels State of the Union, Blackstone, and More | 30 Apr 2024 | 00:11:04 | |
In this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover:
For full show notes head to: https://themodernhotelier.com/episode/66 Connect with Steve and David: | |||
| #65: The Modern Hotelier & Virtual GM Crossover Hosted by Nick Horgan | 23 Apr 2024 | 00:47:19 | |
The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast. Nick puts the four hosts in the hot seat, digging into their backgrounds, hospitality experiences, and the origins of their podcasts. They share entertaining stories from behind the scenes. The group also reminisces about their favorite hotel stays and highlights what people may not know about the demanding realities of working in the hospitality industry. With fun banter and candid insights, this episode offers a fresh perspective on four influential voices in the hospitality industry. It celebrates their podcasting journeys while showcasing their passion for delighting guests and pushing the boundaries of hospitality.
For full show notes head to: https://themodernhotelier.com/episode/65 Connect with Steve and David: | |||
| #64: How Cultural Competency Drives Success | with Seema Jain | 16 Apr 2024 | 00:37:56 | |
Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency. She has years of experience helping companies become more culturally competent when engaging with people from different backgrounds. In her past role as Senior Director, Multicultural Affairs at Marriott International, Seema had responsibility for developing tools and resources for Marriott associates and hotel properties to enhance cultural competencies to better serve the company's diverse guests and customers. She is also a co-founder of two non-profit organizations – the Supporting Excellence in Education Foundation (SEED), which awards scholarships to high school students, and the Young Jains of America (YJA), a national youth organization created to share Jain heritage and culture. In this episode, Seema discusses her personal background as a first-generation American, her career journey from healthcare to hospitality, and her passion for promoting cultural competency in organizations. She shares insights on the benefits of cultural competency for employee engagement, customer satisfaction, and financial performance. This episode provides valuable perspectives on diversity, inclusion, and cultural intelligence in the hospitality industry and beyond. In this episode, you'll learn about:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
For full show notes head to: https://themodernhotelier.com/episode/64 Connect with Steve and David: | |||
| #63: Empowering Sales and Managing Stress in Hospitality | with Eric Szymanski | 09 Apr 2024 | 00:53:41 | |
Eric Szymanski is an award winning American hospitality industry professional with extensive sales & marketing leadership experience including Hilton, Marriott, Starwood and Disney. Eric has demonstrated success in leading high-performing sales teams through planning, implementing and monitoring actionable sales and marketing plans at hotels and resorts of all sizes, including city-center, convention district, airport and attractions areas. He has a proven track record of success at all levels through the achievement of both individual and team goals for several 1st tier, globally recognized brands. Throughout his career, Eric has created authentic, world-class experiences while volunteering at all levels in several meetings industry associations. As the co-author for Sell More Stress Less: 52 Tips to Become A Mindful Sales Professional Eric believes that sales does not have to stress people out, in fact when done authentically can inspire both the sales person and prospect. In today's episode, David and Steve sit down with Eric Szymanski. They discuss the importance of data and business intelligence in driving successful commercial strategies for hotels. So, get ready to engage with a multifaceted leader who understands that the key to success in hospitality is as much about the human touch as it is about the data. In this episode, you'll learn about:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
For full show notes head to: https://themodernhotelier.com/episode/63 Connect with Steve and David: | |||
| #62: Putting Turks and Caicos On The Map | with Nikheel Advani | 02 Apr 2024 | 00:46:23 | |
Nikheel Advani is the COO and co-founder of Grace Bay Resorts and oversees overall operations, branding, sales, and marketing of resort development. He joined Grace Bay Club in August 2004 as the Managing Director, serving as the top operational executive in its expansion and renovation as it evolved from a $15 million, 22-room boutique hotel to a full-service luxury resort boasting 82 suites and residences, now valued at over $200 million. Most recently, he was responsible for the successful opening of the $100 million Veranda Resort & Residences in February 2010. In this episode, David and Steve are joined by their guest Nikheel Advani, the co-founder, COO, and principal of Grace Bay Resorts in Turks and Caicos. Nikheel shares his inspiring journey from working odd jobs as a teenager to becoming a leader in the luxury hospitality space. He provides valuable perspectives on attracting and retaining talent, creating exceptional guest experiences, the importance of continued education, and trends like wellness travel and multi-generational trips. With wisdom from his decades of experience, Nikheel offers practical advice for young hoteliers looking to climb the ranks and thrive in this dynamic industry.
Grace Bay Resorts: https://gracebayresorts.com/ For full show notes head to: https://themodernhotelier.com/episode/62 Connect with Steve and David: | |||
| #88: Helping Hoteliers Use Content to Drive More Conversions | with Jason Craparo | 13 Aug 2024 | 00:46:49 | |
In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College. The conversation dives deep into how Hovr is transforming the way hotels showcase their amenities and drive direct bookings. Jason explains how their innovative video content solution helps hotels increase conversions by 20-40 times the industry average. He discusses the importance of reducing risk and increasing excitement for potential guests during the booking process. You'll gain insights into:
Sponsor spot: This episode is sponsored by Hovr Join the conversation on today's episode on The Modern Hotelier LinkedIn page Links: LinkedIn: https://www.linkedin.com/in/jasoncraparo/ Hover: https://gethovr.com/ For full show notes head to: https://themodernhotelier.com/episode/88 Connect with Steve and David: | |||
| #61: Graduate Hotels, Chip Rogers Resigns, Jobs Report, Spring Travel, and Mahomes/Kelce Restaurant | 26 Mar 2024 | 00:16:58 | |
In this episode, the hosts, Steve Carran and David Millili, along with producer Jon Bumhoffer, bring a new segment called "Hospitality Hot Takes" where they analyze and provide their thoughts on the major stories that happened over the past month. They provide insights from both an independent hotel perspective as well as a branded chain viewpoint. It's a conversational yet informative podcast that keeps listeners up-to-date on hospitality industry news through the lens of experienced professionals providing their "hot takes" and analysis on the major developments each month. In this episode, you'll discover:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
For full show notes head to: https://themodernhotelier.com/episode/61 Connect with Steve and David: | |||
| #60: Advancing Women in Hospitality | with Rachel Humphrey | 19 Mar 2024 | 00:54:10 | |
Rachel Humphrey is a trailblazer in the hospitality industry, dedicated to advancing women in leadership roles. She is the Founder of the Women in Hospitality Leadership Alliance and serves as a Board Member, Principal, and Interview Host for DEI Advisors. Prior to her retirement in August 2021, Rachel served as the EVP & COO of AAHOA, the nation's largest hotel owners association. She was also the Interim President & CEO in 2019, after spending over 20 years as a trial lawyer before joining AAHOA in 2015. Widely recognized for her leadership and impact, Rachel has been named one of the most "Influential Women in Hospitality," "Top 50 Women in Travel," "100 Most Powerful People in USA Hospitality," and "100 Most Inspirational People in Hospitality."
Prepare to be inspired as she shares her reflections on life, career development, and her invaluable advice for maintaining a positive attitude and work ethic. It's time to learn, grow, and get a glimpse of the future of hospitality leadership. Stay tuned as we explore the paths and perspectives shaping the industry with Rachel Humphrey. In this episode, you'll discover:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
LinkedIn: https://www.linkedin.com/in/rachel-a-humphrey/ Women in Leadership Alliance: https://whlalliance.org/ DEI Advisors: https://www.deiadvisors.org/ For full show notes head to: https://themodernhotelier.com/episode/60 Connect with Steve and David: | |||
| #59: Strategies For Being Fearless in Hospitality | with Mercedes Blanco | 12 Mar 2024 | 00:39:12 | |
Mercedes Blanco is a Corporate Leader Executive in Global Travel & Hospitality with a solid record in International Sales and Marketing Strategies. She has over fifteen years of experience in the hospitality industry, while volunteering at SITE, HSMAI, MPI, and teaching at several universities. Her impressive professional journey has taken her across leadership roles at top companies in the hospitality space. Mercedes' unique combination of corporate experience and passion for education and service makes her a true force within the travel industry. In this episode, hosts Steve and David sit down with Mercedes Blanco, the Chief Partnerships Officer at The Hotels Network. Mercedes offers her thoughts on industry topics like the rise of AI in hospitality, cybersecurity concerns, and the challenges women face in the field. Her advice for fearless leadership and fostering diversity is truly inspiring. In this episode, you'll learn:
Join Steve, David, and their special guest, Mercedes Blanco, for an insightful and empowering discussion that celebrates the achievements of women in the hospitality space.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/ The Hotel Network: https://thehotelsnetwork.com/en/ June 24th HSMAI event in Charlotte during HITEC For full show notes head to: https://themodernhotelier.com/episode/59 Connect with Steve and David: | |||
| #58: Inspiring Women in Hospitality to Pursue, Navigate and Nurture Their Careers | with Emily Goldfischer | 05 Mar 2024 | 00:38:30 | |
Emily Goldfischer is a London-based travel, food and culture reporter who founded and serves as Editor-in-Chief of Hertelier, an online platform for women in the hospitality industry. She has been living and reporting on UK and European travel trends since relocating from New York to London in 2010. Previously, Emily spent nearly twenty years working in public relations and communications for destinations and luxury hotel brands. With a passion for tourism and travel, she strives to continually live life as a tourist. She holds a degree from Cornell University's School of Hotel Administration as well as a Master’s Degree in Social Psychology from the London School of Economics. In this episode, hosts Steve Carran and David Millili interview Emily Goldfisher, founder and editor-in-chief of Hertelier, a media platform focused on inspiring and informing women in the hospitality industry. They discuss Emily's background growing up in New Jersey, attending Cornell's prestigious Hotel school, and working in communications and PR with high-end hotel brands. Emily realized the shift happening with more women taking leadership roles in hospitality and wanted to showcase their journeys in a fresh, engaging way. In this episode, you'll discover:
This episode is Sponsored by Stayflexi Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Emily Goldfischer on LinkedIn: https://www.linkedin.com/in/emilygoldfischer/?originalSubdomain=uk For full show notes head to: https://themodernhotelier.com/episode/58 Connect with Steve and David: | |||
| #57: The DNA of Travel: Advocacy, Technology, & Trends | with Stuart Greif | 27 Feb 2024 | 00:48:01 | |
Stuart Greif is a Global Travel and Hospitality Chief Executive Officer, Board Member, Advisor, Thought Leader, Speaker, Mentor and Investor. At Forbes Travel Guide, Greif drives strategy, innovation, and operations spanning over 80 countries and plays a leading role in Forbes Travel Guide’s Responsible Hospitality initiative. He previously served as Microsoft Corporation's Senior Executive for Travel and Hospitality and led J.D. Power and Associates' Global Hospitality and Travel group. In this episode, Greif discussed various topics related to technology, sustainability, labor issues, and innovation in the hotel and travel sectors. He shared his insights and predictions concerning artificial intelligence, virtual/augmented reality, diversity and inclusion efforts, the future of hospitality careers, and what sets hospitality brands apart in terms of service and experience.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Stuart Greif on LinkedIn: https://www.linkedin.com/in/stuartwgreif/ For full show notes head to: https://themodernhotelier.com/episode/57 Connect with Steve and David: | |||
| #56: Enhancing Experiences Through Thoughtful Design | with Virginia Toledo | 14 Dec 2023 | 00:47:49 | |
Born and raised in 1980s Brooklyn, Virginia Toledo took inspiration from abandoned buildings and her contractor father to launch a career in interior design. Today, as the creative director of Toledo Geller, Virginia uses her creativity to transform high-end residential and hospitality spaces. In this episode, Virginia shares tips on differentiation in the short-term rental market, advice for future designers, and guidance on furnishing for longevity. Stay tuned to hear Virginia's inspiring journey, design insights, and passion for personalized, unforgettable spaces.
This episode is Sponsored by Toledo Geller Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Virginia Toledo on LinkedIn: https://www.linkedin.com/in/virginia-toledo-6b3ba619/ For full show notes head to: https://themodernhotelier.com/episode/56 Connect with Steve and David: | |||
| #55: A Lifetime of Education | with Peter Ricci | 07 Dec 2023 | 00:48:04 | |
Peter Ricci is the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University. His experience ranges from destination tourism to hotels to education. He joins us to talk about what he's seeing with labor trends in the hospitality industry and how we can inspire the next generation of hoteliers. In this episode, you'll learn:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page Links: Peter Ricci on LinkedIn: https://www.linkedin.com/in/peter-ricci-85b052126/ Hospitality & Management Program, Florid Atlantic University: https://hospitality.fau.edu Peter's contact info: pricci1@fau.edu For full show notes head to: https://themodernhotelier.com/episode/55 Connect with Steve and David: | |||
| #54: A Career of Storytelling | with Kevin Osterhaus | 30 Nov 2023 | 00:38:42 | |
Kevin Osterhaus is a storytelling expert with a wealth of experience working with renowned hotel groups such as The Standard, Bunkhouse, and Graduate Hotels. Since becoming President of Graduate Hotels in 2021, Kevin has focused on launching programs like the Graduate Academy for employee education and development. He discusses the importance of storytelling in hotels and shares examples of creative stories and nods to universities that Graduate properties focus on. Kevin explores some fascinating stories from the world of hotels.
In this episode, you'll learn about: • What excites Kevin about hospitality • How Graduate uses storytelling to create unique experiences • Why hospitality is an industry of disproportionate reward • How Graduate thinks about implementing technology • What Graduate has done to retain and empower employees This episode is Sponsored by Stayflexi
Links: Kevin Osterhaus on LinkedIn: https://www.linkedin.com/in/kevinosterhaus/ For full show notes head to: https://themodernhotelier.com/episode/54 Connect with Steve and David: | |||
| #53: Author Series: "Speak Up Culture" | with Stephen Shedletzky | 16 Nov 2023 | 00:27:41 | |
Stephen Shedletzky —or “Shed” to his friends— helps leaders make it safe and worth it for people to speak up. He supports humble leaders—those who know they are both a part of the problems they experience and the solutions they can create— as they put their people and purpose first. After years on a corporate track, Shed was introduced to and inspired by the work of best-selling author and TED speaker Simon Sinek and, soon after meeting him, became the fourth person to join his team. For more than a decade, Shed contributed at Simon Sinek, where, as Chief of Staff and Head of Brand Experience, Training & Product Development, he led a global team of speakers and facilitators. Shed graduated from the Richard Ivey School of Business with a focus on leadership, communication, and strategy. He received his coaching certification from The Co-Active Training Institute. In this episode, Stephen Shedletzky shares insights from his book "Speak Up Culture" on how leaders can create environments where employees feel safe and empowered to speak up. In this episode, you'll discover:
Links: Stephen Shedletzky on LinkedIn: https://www.linkedin.com/in/stephenshedletzky/?originalSubdomain=ca For full show notes head to: https://themodernhotelier.com/episode/53 Connect with Steve and David: | |||
| #52: Author Series: "Indie Hotel" | with Jeremy Wells | 09 Nov 2023 | 00:11:20 | |
Jeremy Wells is the owner and partner of Ozarker Lodge, an independent hotel in Branson, Missouri. He is also a partner at Longitude, a hospitality branding and design agency, and co-founder of Flyover Development. Jeremy has authored two books, "Future Hospitality" in 2022, and his newest book, "Indie Hotel," was published earlier this year. David Millili and Steve Carran sit down with Jeremy to discuss the inspiration behind his book, the resurgence of independent hotels, and the unique characteristics that set them apart from branded properties. Jeremy shares his insights and advice for aspiring hoteliers, drawing from his own experience in the industry. Get ready to discover:
Links: Jeremy Wells on LinkedIn: https://www.linkedin.com/in/wellsjeremy/ For full show notes head to: https://themodernhotelier.com/episode/52 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin Powers | 06 Aug 2024 | 00:44:53 | |
In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality professionals to leverage virtual tours, 3D models, and other immersive assets to drive revenue and enhance the customer experience. In this episode, we discuss:
The episode provides insights into innovative sales techniques, the power of immersive technology, and the entrepreneurial mindset in the context of the hospitality industry.
Visiting Media: https://visitingmedia.com/ Join the conversation on today's episode on The Modern Hotelier LinkedIn page
Visting Media: https://visitingmedia.com/ For full show notes head to: https://themodernhotelier.com/episode/87 Connect with Steve and David: | |||
| #51: Author Series: "Show Up" | with Anthony Melchiorri | 09 Nov 2023 | 00:18:07 | |
Anthony Melchiorri is the creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, keynote speaker, and author of his new book, "Show Up: The Five Steps to Getting Out of Your Own Way." He joins us to share his inspiration behind writing the book and what it means to "Show Up" for yourself. Whether you work in hospitality or not, Anthony's book and experiences offer valuable insights for personal development, leadership, and achieving success. In this episode, you'll learn:
Links: Anthony Melchiorri's Book "Show Up" Anthony Melchiorri on LinkedIn: https://www.linkedin.com/in/anthonymelchiorri For full show notes head to: https://themodernhotelier.com/episode/51 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #50: Diversity, Regenerative Tourism, & Global Hospitality | with Aradhana Khowala | 02 Nov 2023 | 00:34:56 | |
Aradhana Khowala is a global expert and one of the most influential leaders in the hospitality, travel, and tourism sector. Her career has spanned 20+ years, five continents, and more than 75 countries. Today, she is the CEO of Aptamind Partners, a strategic consultancy, which combines hard data and decades of experience to advise governments, emerging destinations, and public and private organizations on sustainable tourism development. Previously she was the Managing Director of Tourism at NEOM. She sits on multiple boards and currently serves as the Chairwoman of the Group Advisory Board of the Red Sea Global a first-of-its-kind regenerative tourism developer in Saudi Arabia. Aradhana also serves as a Board Member of Elaf Group, the leisure arm of SEDCO Holding where she also Chairs the Compensation and Remuneration committee. In the past she has worked for Jones Lang LaSalle, a Strategy Consulting practice in Europe and Asia as well as in Hospitality Operations in India. In this episode, we talk about Red Sea Global's groundbreaking regenerative tourism work in Saudi Arabia, she shares her insights on how diversity and inclusion can drive positive change in culture and business, and she gives her perspective on how to get more out of travel with a concept called "slow travel". In this episode, you'll discover:
Links: Matthew Walker Sleep Tedtalk: https://www.ted.com/talks/matt_walker_sleep_is_your_superpower
APTAMIND: https://www.aptamind.com/ For full show notes head to: https://themodernhotelier.com/episode/50 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #49: Helping Hotels Prepare for any Employment Gaps and Reduce Onboarding Time | with Brian Monette | 19 Oct 2023 | 00:36:37 | |
Brian Monette is the CEO of Transition Path, a pioneering company that specializes in capturing and cataloging internal knowledge to prepare organizations for transitions and uncertainties. We'll explore how the sucessful transfer of knowledge can have a massive impact on employee happiness, retention, and performance In this episode, you'll learn:
If you're curious about the dynamics of knowledge management, retention, and success in industries that rely on smooth transitions, this episode is a must-listen. Links: This Episode is Sponsored by Transition Path: https://transition-path.com/ Brian on LinkedIn: https://www.linkedin.com/in/brian-monette-7ba1303/?originalSubdomain=ca
Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #48: Personalizing the guest journey with AI | with Frank Reeves | 12 Oct 2023 | 00:38:31 | |
Today, our guest is Frank Reeves, the Co-Founder & CEO of Avvio, which recently merged with the SHR group. He is more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Frank’s unwavering focus on innovation led him to build the hospitality industry's first fully guest-centric booking platform powered by artificial intelligence, called Allora, in October 2017. Allora now serves hoteliers with multiple skills, including Machine Learning, Recommender Engine, Chatbot functionality, and Networked Intelligence. In this episode, we talk about how technology can help hoteliers stay ahead and how the harnessing of AI can give them a competitive advantage. In this episode, you'll learn about:
This Episode is Sponsored by SHR Group: https://shrgroup.com/ Allora.ai: https://allora.ai/
Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #47: From Roadside Motel to Modern Independent Hotel | with Jeremy Wells | 05 Oct 2023 | 00:32:40 | |
Are you ready to learn about the art of hospitality design with Longitude Branding? Jeremy Wells is an independent hotelier, brand strategist, investor, and author who believes that true hospitality, thoughtfully-crafted experiences, and humble attitudes can change the world. In this episode, we talk about his journey from creative director and designer to independent hotelier and author. We dive into the importance of branding for hotels, his experience as a newly minted independent hotelier, and what it's like revitalizing a roadside motel into a modern independent hotel. In this episode, you'll learn:
This Episode is Sponsored by Longitude: https://longitudedesign.com/ Jeremy on LinkedIn: https://www.linkedin.com/in/wellsjeremy/ The Ozarker Lodge: https://www.theozarkerlodge.com/ Flyover: https://www.flyoverdevelopments.com/
Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #46: Helping Hospitality Evolve with AI | with Jacqueline Nunley | 28 Sep 2023 | 00:45:25 | |
How can we use technology to help make travel easier? Jacqueline Nunley is a Travel & Hospitality Industry Advisor at Salesforce. She is an experienced world traveler and got into the Hospitality Industry because of her love for travel. She has dedicated her career to making it easier to travel using technology. In this episode, we dig into how hoteliers can make travel easier for their guests and their employees by using emerging technologies, like AI. In this episode, you'll learn:
Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/ SalesForce: https://www.salesforce.com/solutions/industries/transportation-hospitality/overview/
Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #45: The Importance of Good PR & Storytelling | with Jessica Gillingham | 14 Sep 2023 | 00:31:58 | |
Jessica Gillingham is a public relations expert in the hospitality and lodging space. She is the founder and CEO of Abode Worldwide, a public relations agency she launched in 2017 to focus on raising the profile of transformative technology solutions and enterprise operators in the global short-term rental, lodging, and living sectors. With over 20 years of experience in travel, hospitality, and technology, Jessica is also an advisor, board member, leadership mentor, and industry commentator on the confluence between hospitality, living, and property. Her company sits at the heart of the developing intersection between work, life, and play and partners with brands leading in this transformation. In this episode, you'll discover:
The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/ For full show notes head to: https://themodernhotelier.com/episode/45 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #44: Hospitality is Human-Led and Tech-Enabled | with Jeanelle Johnson | 07 Sep 2023 | 00:31:33 | |
Jeanelle Johnson is a Principal, Lead Client Partner and Travel, Transportation and Hospitality (TTH) sector Co-Leader at PwC, focused on client service, industry perspective and research for the firm’s leading TTH clients. With nearly 25 years of experience at leading investment banking and consulting firms, Jeanelle’s passion is to help clients with strategic planning around their growth and investment agendas and advise on business-wide risks and value drivers in their business transformations. Recently, her focus has been on digital transformation in the hospitality industry In this episode, you'll discover: - Jeanelle's journey to make partner at PwC - How the ecosystem of multiple stakeholders impacts tech adoption in hospitality - How the industry's "Technical Debt" is slowing its digital transformation - Why there is no ceiling to a career in the hospitality industry - How human-led, tech-enabled hospitality is improving the guest experience - How to think about sustainability and reducing waste in hotels Join the conversation on today's episode on The Modern Hotelier LinkedIn page. The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/ For full show notes head to: https://themodernhotelier.com/episode/44 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #43: How Hotels Can Harness the Power of Branding | with Melinda Welch | 24 Aug 2023 | 00:26:57 | |
Melinda Welch is a brand and experience strategy leader. She is the head of strategy at Brand Bureau, teaches branding at the School for Visual Arts and the Pratt Institute, and is the co-host of the BrandBox Podcast. Melinda is an expert in helping brands craft unique perspectives and connect deeply with their audience through design. Throughout the episode, Melinda shares valuable insights into the power of branding and how it can effectively communicate a message to consumers, helping hotels, products, and services stand out in a crowded marketplace. In this episode, you'll learn:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page. This Episode is sponsored by CartStack RezRecover. You don’t have to have a “shopping cart” to have a cart abandonment problem! RezRecover works the same for online booking engines as it does for ecommerce websites, by tracking your almost-customers, and sending them conversion focused emails, SMS messages and push notifications to get them back to complete their purchase. Exclusive Cartstack discount for The Modern Hotelier Listeners: Exclusive Cartstack discount for The Modern Hotelier Listeners: https://www.cartstack.com/sign-up/?cp=rezrecover&partner=modernhotelier The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/ For full show notes head to: https://themodernhotelier.com/episode/43 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #42: Beyond the Tech: The Role of Personal Connections in the Hotel Industry | with Nick Horgan | 17 Aug 2023 | 00:50:07 | |
In today's episode, we speak with Nick Horgan, who is the CCO at Amaze Insights. We delve into the world of selling into hotels, technology adoption, and the importance of relationships in the hospitality industry. Nick shares his experiences, from working at NewMarket, to being a part of building a successful company and navigating acquisitions, to emphasizing the importance of integrity and reputation in retaining customers. In this episode, you'll learn about:
So, sit back, relax, and get ready for an episode filled with insightful conversations, expert advice, and a touch of inspiration. The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/ For full show notes head to: https://themodernhotelier.com/episode/42 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #86: Hospitality Summer Camp, Acquisition Rumors, Computer Outage, Cookies, and more | July Hot Topics | 02 Aug 2024 | 00:19:11 | |
In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (business and leisure travel), and the growing importance of automated technology in hotels. In this episode, we discuss:
Tune in for expert insights, lively discussion, and the latest trends shaping the hospitality landscape. Subscribe to Mint Pillow:
For full show notes head to: https://themodernhotelier.com/episode/86 Connect with Steve and David: | |||
| #41: Cannabis in Travel & Hospitality: Understanding Opportunities and Challenges for Hotels | with Brian Applegarth | 10 Aug 2023 | 00:58:39 | |
Welcome back to another episode of The Modern Hotelier! Today, we're diving into the fascinating world of cannabis-focued travel and the evolving cannabis travel trend. Our guest, Brian Applegarth, is here to shed light on this growing industry and share his expertise on creating enriching experiences for cannabis enthusiasts. From cannabis consumption lounges to effect pairing methods, Brian covers it all. We'll explore the history and potential benefits of cannabis, the importance of mindful consumption, and how hotels can adapt to the rising popularity of cannabis. Get ready for an episode filled with education, inspiration, and a look into the future of cannabis in hospitality. Let's dive in! In this episode, you'll discover:
For full show notes head to: https://themodernhotelier.com/episode/41 Follow on LinkedIn: https://www.linkedin.com/company/the-... Connect with Steve and David: | |||
| #40: Solving Problems, Creating Demanding & Building Brands in the Vacation Rental Industry | with Dale Smith | 27 Jul 2023 | 00:36:54 | |
Welcome back to The Modern Hotelier podcast! In today's episode, we explore the challenges & opportunities in the vacation rental industry with Dale Smith. Dale is the Founder & CEO of the SDDE Smith Group, a family business forming multiple brands that provide end-to-end client services for the real estate sector, from legal, to design, construction and ongoing life-cycle property management. In this episode you'll learn about:
The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/ For full show notes head to: https://themodernhotelier.com/episode/40 Connect with Steve and David: | |||
| #39: Making the Most of Your Payment Processing | with BirchStreet | 20 Jul 2023 | 00:20:54 | |
In this informative discussion, we have two guests joining us, John Fay and Kris Herrin from BirchStreet. Join us as we dive deep into the world of payment processing and uncover valuable insights to help you optimize your payment systems. Whether you're a business owner, financial professional, or simply interested in understanding the intricacies of payment processing, this episode is a must-listen. In this episode, we will explore key topics such as: • What solutions and benefits does Birch Street offer? • How does Birch Street help hotels, casinos, and events protect against fraud? • How does Birch Street provide fundamentally different payment processing and services? Tune in to this engaging conversation with John Fay and Kris Herrin as we unravel the secrets to making the most of your payment processing! The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/ For full show notes head to: https://themodernhotelier.com/episode/39 Connect with Steve and David: | |||
| #38: HITEC 2023: From the Hockey Hall of Fame | 13 Jul 2023 | 00:59:04 | |
We're excited to bring you this special episode from HITEC 2023 in Toronto! During the week of HITEC, we sat down with hospitality professionals at GAIN's Night of Legends event at the Hockey Hall of Fame. We had a lot of fun with this one! In this episode you'll discover:
For full show notes head to: https://themodernhotelier.com/episode/38 Connect with Steve and David: | |||