The Listening Loop – Details, episodes & analysis

One hidden service-design choice, unpacked every Wednesday — for people who make complex services work. Host Adi Prakash, a service design lead based in Toronto, pulls apart one overlooked pattern in an everyday service: a real moment, the mechanism hiding inside it, and one thing you can try at work the next day. About seven minutes per episode, plus one thing he changed his mind about that week — the part you only get on the podcast. The written version lands in inboxes every Wednesday at thelisteningloop.com.