Many of the issues dentists face in their practice are a direct result of standards that aren't high enough. In this episode, Dr. Matt Vogt asks you to picture your perfect practice, from how your team performs to how your patients treat you, and then asks a simple question: why are you accepting anything less? He shares common examples of low standards in dental offices, a real story about holding a hygienist accountable, and why your standards need to apply to your team, your patients, and yourself.
WHO THIS EPISODE IS FOR
Dental practice owners, associate dentists, and dental students who want a practice that supports their lifestyle instead of consuming it.
KEY TAKEAWAYS
- Visualize your perfect practice: how your team performs, how patients communicate with you, and even how the office looks and smells. Then ask why you accept less than that today.
- Many dentists tolerate things they would never accept if they were starting from scratch, such as an office manager who doesn't perform like an office manager or a front office team member who drops new patient calls.
- Sometimes the issue is you. If you struggle with patient communication or clinical outcomes, point the finger inward instead of outward.
- You get what you're willing to accept, in life and in dentistry.
- When a team member keeps falling short, avoiding the confrontation is the wrong path. Your standard can be high and still be reasonable.
- A clear, direct conversation, including asking what the team member needs to meet the standard consistently, can create change almost immediately.
- When one person isn't held to the same standard, the rest of the team notices. That creates resentment and lowers everyone's effort.
- Hold yourself to the same standard. If a patient doesn't accept treatment, ask your team how you communicated and what questions the patient had.
- A culture of collaboration helps you learn from your team instead of assuming you're always right.
- Treat every patient with respect, and expect respect in return. If a patient consistently isn't a fit, it's okay to help them find a dentist who suits them better.
- Healthy patient standards come from an abundance mindset, and those standards will carry over into everything your practice does.
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