The Joy of CX – Details, episodes & analysis

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The Joy of CX

oomph agency

Business

Frequency: 1 episode/36d. Total Eps: 6

Welcome to oomph.

We’re a B Corp accredited agency that start all our work with a single aim: everything we do should result in customer experiences that are both valuable and simple.

https://www.oomphagency.com

In this first series of podcasts we investigate how to integrate 'customer first' thinking into your organisation and how it can have result in positive, sustainable results.

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https://www.buzzsprout.com/2161878/support
6 shares

https://www.oomphagency.com/
2 shares
https://www.oomphagency.com
2 shares

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Score global : 38%

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The Luxury of CX

Season 1 · Episode 6

Friday, September 22, 2023 • Duration 49:33

This week's instalment of The Joy of CX we speak to globally renowned marketing and CX specialists Megan French and Craig Lee, alongside our very own CX Guru Stephen Priestnall, about how the word Luxury has evolved to mean something far deeper than the expensive and desirable.

We explore the way in which these brands think about their customer experience - and learn from the mistakes that can arise when attempting to implement a luxury ethos globally across multiple domestic markets when each is characterised by its unique nuances and varying interpretations of the concept among people from diverse cultures, backgrounds, and beliefs.

Presented by Sue Carter.

Featured guests;

Stephen Priestnall - CEO at oomph agency
Megan French - Senior Marketing Executive based in Kingdom Saudi Arabia
Craig Lee - Global CX & EX Specialist based in Dubai, United Arab Emirates

Recorded & Edited by Mr Anderson Limited for oomph.

Support the show

@oomphagency | it's hard to make things simple

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The Humans In Our Experience

Season 1 · Episode 5

Wednesday, August 16, 2023 • Duration 36:30

In this episode we speak to Sarah Jones, Head of CX design, UK & UI, at one of the UK's most successful telecom's companies Talk Talk.

We explore the what is more crucial in CX - satisfying emotional needs or satisfying functional needs, and how can we satisfy both at once?In considering the human side of CX, what relevance does this have for organisations working to improve UX? Does this affect who’s working on a project and how? How can we bring teams together for the best CX for customers?With all of the above in mind, how do we keep a human connection with our customers at scale?

The Joy of CX – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

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The Joy of CX – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Buzzsprout1

Other2

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Buzzsprout1

Other2