In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Fernando Rojas, partner of Agency BE. Fernando shares his unique journey from his early passion for banking in Ecuador to his flourishing career in the hospitality and events industry. He discusses his adventurous move to the UAE, the challenges of launching an event company in Miami, and his current project, the World Travel Expo (WTE Miami) 2024, highlighting how curiosity and risk-taking have driven his success. Listeners can expect insights on entrepreneurial perseverance, the evolution of Agency BE, and the importance of the WTE Miami show.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Fernando Rojas: Partner of Agency BE

01:21 Current Projects: World Travel Expo 2024

02:53 Fernando's Journey: From Banking to Hospitality

07:29 Life in the UAE: Cultural Experiences and Challenges

13:47 Starting a New Life in Miami

15:24 The Birth of Agency BE

20:37 Challenges and Lessons in the Event Industry

23:44 The Turning Point: Winning the Fontainebleau Contract

24:38 Overcoming Fear and Embracing Curiosity

26:43 The Dynamic World of Event Management

30:17 The Evolution of Blooming Events

33:58 Launching the World Travel Expo

46:12 Advice to Young Entrepreneurs

50:13 Conclusion and Final Thoughts

In this episode of the Hospitality Mentor Podcast, host Steve Turk sits down with Cesar Wurm, Vice President of Commercial, Premium Brands for IHG® Hotels & Resorts and an accomplished author. Cesar shares his unique journey from an overnight room service assistant in Sao Paulo to a key figure in the hospitality industry. Listeners will gain insights into Cesar's career progression, his struggles with addiction, and how he overcame them. The discussion also touches on the industry's challenges, resilience, and the importance of being true to oneself. Cesar’s story is both inspiring and educational, providing valuable lessons for both seasoned professionals and newcomers in hospitality.

00:00 Introduction to the Hospitality Mentor Podcast

00:35 Meet Cesar Wurm: Vice President of Commercial for IHG

01:14 Cesar's First Job in Hospitality

05:20 The Journey from Room Service to Sales

05:31 Transitioning to International Experience

09:52 Returning to Sheraton as Director of Sales

12:31 Joining Starwood Hotels

16:08 The Move to Trust Hospitality

19:11 Joining Intercontinental Hotels

26:51 Teaching and Giving Back to the Community

29:43 Aligning Personal and Professional Causes

30:18 Returning to IHG: A Career Move

33:10 Navigating New Roles and Responsibilities

35:03 Driving Business in the Hospitality Industry

38:00 Challenges and Opportunities in Hospitality

42:04 The Power of Addiction: A Personal Journey

54:37 Advice for the Next Generation

01:01:13 Final Thoughts and Contact Information

Chatting with Hotel Innovator Ryan Rivett. Dive into the exciting world of hotel life with Ryan Rivett, the brain behind MyPlace Hotels. We're talking about how he started a unique hotel brand, his adventures in the business, and what it takes to stand out in the busy world of hospitality.

Ryan opens up about his grandad's legacy with Super 8 Motels and how MyPlace Hotels is changing the game in staying overnight. Join us for a journey through the ins and outs of creating a place that feels like ‘My Place’ every time you visit.

Listen in for a behind-the-scenes look at the hotel business, straight from a pro.

In this week's episode, Steve is joined by Raul Leal, Chief Executive Officer at SH Hotels & Resorts. Prior to leading SH Hotels & Resorts, Raul was the President & CEO of Virgin Hotels where he oversaw the launch of five Virgin-branded hotels and began the development of 10 more. Raul's resume is chalk full of other impressive roles, such as President/Partner-Hotel Owner at Desires Hotels and General Manager of Interstate Hotels & Resorts. Throughout this episode, Raul shares his inspiring career journey and what he has learned while building some of the biggest hotel and hospitality brand names. Raul talks about his early jobs in the hotel industry, when he caught the entrepreneurial bug, how he met Richard Branson and began working for Virgin Hotels, projects he is currently working on, how mentorship has influenced his career, and so much more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

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In today's episode, Steve is joined by Chef Donatella Arpaia. Chef Donatella has made a name for herself, opening up some of New York City's top restaurants and appearing consistently on TV as an Iron Chef Judge. Now based in Miami, Chef Donatella is opening up her first restaurant in South Florida, Noma Beach at Redfish. Throughout this episode, Donatella talks about how she successfully built a career as a restaurateur after she made the decision to leave her job as an attorney. You will hear about the different restaurants she has opened, why she decided to go to culinary school, how she became a judge on Iron Chef, why she left New York to come down to Miami, and what her vision is for her Noma Beach at Redfish.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

TrayAway Offer

Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services

Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Steve is joined by Adam Harris, CEO and Cofounder of Cloudbeds. With a diversified finance, transmedia marketing, and web technologies background, Adam's previous roles range from being a technology investment banker, a technology consultant to emerging business, and the founder of numerous technology start-ups. Since launching in 2012, the awardwinning Cloudbeds Hospitality Platform combines operations, revenue, distribution, and growth marketing tech tools to help hoteliers and hosts grow revenue, streamline operations, and deliver top tier guest experiences.

Throughout this episode, Adam talks about his background working with tech startups, the inspiration to create Cloudbeds, what painpoints Cloudbeds helps to solve in the hospitality industry, how the industry continues to evolve with technology, what he has learned throughout his career, and more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

TrayAway Offer

Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services

Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Steve is joined by Cessie Cerrato, public relations and social media marketing expert. Prior to founding her own agency, Cessie C. Communications, Cessie led global PR, and social media influencer brand partnerships in her role as Vice President of Public Relations for Palace Resorts and Le Blanc Spa Resorts, a chain of ten luxury resorts in Mexico and Jamaica. During her career, she has delivered impressive public relations results for top brands including Visit Mexico, Visit Cancun, Aeromexico, Expedia, Avis Budget Group, the Israel Ministry of Tourism, Hotel Wales New York, ESPN Deportes and Bacardi. Since starting her own agency, Cessie C. Communications, she has drives results for clients in the lifestyle, beauty, travel, and hospitality sectors.

Throughout this episode, Cessie shares her career journey in marketing and PR. She talks about her early jobs in hospitality, what it was like working PR for hotels in Miami, what gave her the courage to move to New York City, why relationship building is pivotal for growing your business, the impact social media has had on PR and marketing, and what it's been like since starting her own agency.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

TrayAway Offer

Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services

Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Steve is joined by Jennifer Kaminski. With more than 19 years of experience, Jennifer has developed a niche in directing and leading on-trend lifestyle and luxury brands as it relates to their strategies involving digital marketing, brand management, PR, social media, content creation, and partnerships. She is the Founder & Managing Director at Social Thinking, a marketing and branding agency as well as the Managing Partner at 2 Korean Girls, a Korean ghost kitchen in Miami.

Throughout this episode, Jennifer talks with Steve about her marketing career and what led her sister and her to create 2 Korean Girls. She talks about the changes she saw in marketing with the rise of social media, the process building a ghost kitchen, how packaging and branding has impacted 2 Korean Girls success, and more.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

TrayAway Offer

Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services

Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, Steve is joined by his friend and fraternity brother, Memphis Garrett. Since their days together at Florida State University, Memphis has created a successful career in hospitality for himself and is now the founder and CEO of Garrett Hospitality Group. He has opened around 40 restaurants and nightclubs throughout his career and has launched some of South Florida’s most acclaimed food and beverage concepts. Throughout this conversation, Memphis talks with Steve about how he was motivated to make hospitality a career, working with SBE, why he decided to start Garrett Hospitality Group, and what his advice is for other hospitality professionals.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

TrayAway Offer

Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Jeffrey Klein, the Executive Vice President & Chief Operating Officer at Williams Island. Williams Island in South Florida offers a private, exclusive, and amenity-rich lifestyle to residents that prefer the finer things in life. Prior to working at Williams Island, Jeffrey was the Vice President and Managing Director at the JW Marriott Miami Turnberry Resort & Spa, Vice President of Operations, Food & Beverage at Fontainebleau Miami Beach, and the Director of Food & Beverage at Loews Hotels & Co. Throughout this conversation, Jeffrey talks with Steve about how he went from managing a Dairy Queen at the start of his career to working for some of the best companies in hospitality. You will hear about the transitions between Jeffrey's different roles, what he learned from each of them, and how mentorship has played a foundational role in his hospitality career.

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

TrayAway Offer

Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by David Arraya. He is the General Manager at Six Senses Hotels Resorts Spas in Ibiza, Spain. However, David has spent his hospitality career traveling the world. Some of his former roles include Hotel Manager at Fontainebleau Miami Beach, Hotel and Resorts Manager at the Four Seasons in Hawaii, Hotel Manager for Swire Hotels in Hong Kong, General Manager for Auberge Resorts Collection in Mexico, and so many other impressive roles around the world. Throughout this conversation, David talks about his experience working in hotels across the world, what led him to his role at Six Senses in Ibiza, and what his advice is for hospitality professionals, no matter what stage of their career they are in.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

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In this episode, Steve is joined by long time friend and former colleague, Jorge Ramos. Jorge is the Culinary Director of the Americas at Hilton Hotels and Resorts. Jorge has an impressive track record of former roles such as Director of Food & Beverage and Culinary at Conrad Hotels & Resorts, Executive Sous Chef at 1 Hotels, Executive Chef at The Ritz-Carlton, just to name a few. Jorge and I met when we were both working at Loews Miami Beach and it has been inspiring to watch him grow as a leader in the hospitality industry.

Throughout this conversation, Jorge talks about how his journey in hospitality, from working at McDonald's to his current position as Culinary Director of the Americas at Hilton Hotels and Resorts.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by the CEO of Jurny, Luca Zambello. Jurny is the hospitality industry's first vertically integrated system. Its all-in-one system includes AI pricing, automated smart access control, noise sensor dashboard, guest verification software, PMS, messaging, channel management, cleaning management system, online reputation tracker, and much more on it's all-in-one dashboard. However just like every founder, Luca's path to building Jurny has not come without challenges. Throughout this conversation, Luca talks about how he pivoted the business to make it scaleable, navigating city regulations when it comes to AirBNBs, building the company, issues that come when scaling a business, his experience raising money, how Jurny is helping different areas of the hospitality industry, and more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Steve Turk on the Hospitality Mentor Podcast for an exclusive interview with Jennifer Barnwell, President of Curator Hotel and Resort Collection. In this episode, Jennifer shares the story of her rise through the ranks in the hospitality industry and the insights she's gained along the way. From her early beginnings in upstate New York to orchestrating the strategic direction of Curator, discover the lessons Jennifer has learned in leadership, innovation, and the art of nurturing independent boutique hotels. This conversation not only traces the trajectory of a remarkable career but also dives into the future of hospitality and the significance of independent hotels in today's market. Whether you're just starting out or looking to elevate your hospitality career, this episode is packed with wisdom, experience, and encouragement to inspire your journey.

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Chef Sean Bernal. Chef Sean has worked as an Executive Chef at top hospitality companies such as the Ocean Reef Club, The Light Group, The Mondrian Hotel, The Delano Hotel, and is currently the Executive Chef at the brand new Mayfair House Hotel and Garden in Coconut Grove, Florida. Throughout this conversation, Chef Sean shares his journey to becoming a top chef. You will hear his wide range of experience working as a chef at hotels, getting banquet experience, working as a private chef, entering the restaurant business, how the pandemic impacted his career, what he learned from his mentors, and so much more!

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Josh Johnston. After working in the hotel industry for years and working his way up to Director of Restaurants at the Four Seasons and Operations Training Manager at Hilton Hotels, Josh recognized a common painpoint among hotels. The room service trays that guests put in the hallway for pickup were left for far too long. Today, Josh is the CEO and Co-Founder of TrayAway, a company that enhances the hotel guest experience by ensuring that the hallways are never cluttered with dirty room service trays.Throughout this conversation, Josh talks about successes and failures working in business at a young age, how he entered the hospitality industry working in Jackson Hole, making his career intentions known throughout various roles, his experience as the Director of Restaurants at the Four Seasons, the inspiration for creating TrayAway, and what's to come for the future of the company.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Robin Moncrieffe and Nikki Wade. Both Robin and Nikki have individually had successful careers in hospitality in sales and together they have branched out into the podcast world. Since launching their podcast, Don't Look Under The Bed, it has been listed in the top 30 podcasts in the world by the International Hospitality Institute.Throughout this conversation, Robin and Nikki talk about their indidivual journeys into hospitality sales, how they met, why they were inspired to start their podcast, how sales has changed form the pandemic, what their advice is for young sales professionals, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by celebrity chef, entrepreneur, and inventor, David Burke. David is internationally known for his revolutionary techniques, successful restaurant empire, and many TV appearances. He has won Japan’s Nippon Award for Excellence, the Robert Mondavi Award of Excellence, and is the first American ever to win the prestigious Meilleurs Ouvriers de France Diplome d’Honneur. Throughout this conversation, David shares what led him to pursue culinary school, stories from his young years in the kitchen, what contributed to him discovering his unique culinary style, how a New York Times critic changed his career, the story behind his dish that won Best Dish in America, advice for young culinary professionals, and more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Andrea Foster. Currently the Senior Vice President of Development at Marcus Hotels & Resorts, Andrea knew she wanted to build a successful career in hospitality at the young age of 14 years old. Throughout this conversation, you will hear where Andrea's love for the industry began, her experience going to Cornell - a top school for hospitality, what she learned from her time working in hotel technology, why she decided pivot to the corporate hotel level, the importance of networking, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Patrick Goddard. Throughout his successful career in hospitality, Patrick has worked in hotel development and operations for Hilton Hotels, Loews Hotels and Rosewood Hotels. He was also a successful hospitality entrepreneur. Today, Patrick is the President of Brightline Trains, where he is responsible for the company’s multi-billion-dollar intercity passenger rail development and expansion that will connect Central and South Florida. Throughout this episode, Patrick talks to Steve about his introduction to the hospitality industry growing up in Europe, the experiences he had at different hotel companies, saying yes to the opportunities that came his way, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Kenroy Herbert. Kenroy is the President and Founder of Leviticus Lifestyle & Travel, where he and his team provide one-of-a-kind luxury experiences for vacationers on the island of Anguilla. He also leads the seven-member Board of Directors that oversees the global operations of the Anguilla Tourist Board where he is responsible for promoting the island’s exceptional tourism product while optimizing the benefits to Anguilla’s residents. Throughout this conversation, Kenroy talks about what he looks for in adding properties to his portfolio, working with top vendors and staff, building a team culture, staying away from mass tourism, the luxury brands that inspire him, and more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Phillipe Roederer. Phillipe's career focus has primarily been luxury wine, spirits, and bottled water. He has recently pivoted and is now building success as a brand consultant. Phillipe's former roles include CEO of VOSS Water, Eastern Division Manager of Clicquot Inc, VP Sales and Marketing Americas of Mumm - Perrier Jouet Champagne, just to name a few. Since starting his work as a brand consultant, Phillipe has worked with top brands such as SoulCycle, Brand House Wine & Spirits, and Della Vite Prosecco. Throughout this conversation, Phillipe talks about his experience working with luxury brands, building the brand VOSS water, building teams in start up and corporate organizations, why he decided to start his own consulting company, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Matt Dinkel. Matt is currently the General Manager at the award winning Mandolin Aegean Bistro in Miami. One of the hottest restaurants in the country. Matt has also worked in a number of different areas of hospitality. Some of Matt's former roles include General Manager at Mignonette, Restaurant Manager at STARR Restaurants, Director Of Food And Beverage at The Dalmar Fort Lauderdale, General Manager at The Drexel, just to name a few. In this conversation, Matt talks about the highs and lows throughout his hospitality journey and shares his inspiring mindset on how to build relationships, seize every opportunity that comes your way, and embrace the lessons that a career in hospitality teaches you.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Patrick Fisher, Senior Vice President and Managing Director at Fontainebleau Miami Beach. From being captain of the LSU football team back in college to landing top positions in the hospitality industry, Patrick is a natural leader that we can all learn from. In this conversation, Patrick talks about his impressive roles he has had throughout his hospitality career, which includes Vice President of Hotel and Retail Operations at the MGM Resorts International in Las Vegas, Senior Corporate Director Operations at Montage International, and his current role as Senior Vice President and Managing Director at Fontainebleau Miami Beach.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

 Today, you will learn the fantastic story of Ashish Verma’s career in hospitality. Ashish is the Senior Vice President of the Luxury Division for the Unbound Collection at Hyatt Hotels. He shares his inspiring journey in the hospitality industry, starting as a management trainee for Oberoi Hotels in India after a back injury altered his initial dreams of becoming a professional tennis player. Ashish's path in hospitality took him from India to various global destinations, including Paris and New York, working with renowned hotel brands such as Oberoi, Hyatt, and Dream Hotel Group. Throughout his career, Ashish has learned the importance of passion, commitment, and continuous improvement in achieving excellence. His story highlights significant moments, such as being promoted to general manager during Hurricane Katrina at the Windsor Court Hotel and spearheading the successful rebranding and positioning of the Chatwal New York.

Connect with Ashish on LinkedIn

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

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RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Santi Rodriguez, the General Manager for Nobu Hospitality. Throughout his career in hospitality working in impressive former roles as Worldwide Corporate Director at Nobu Restaurant, Director Of Operations at Mr. Chow Enterprises, and more, Santi has traveled the world, pursued his own entrepreneurial endeavors, and made a name for himself. In this conversation, Santi talks about working for Nobu, Mr. Chow, opening up his own businesses, the importance of building good relationships, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Steve is joined by Carlos Garcia, the General Manager at Sonesta Miami Airport. A hotelier at heart, Carlos' former roles include Hotel Manager at Intercontinental San Juan, Director Of Food And Beverage at Dreams Palm Beach, and a variety of positions during his 6 years at Hotel Intercontinental Miami. In this conversation, Carlos talks about how he went from being a bellboy to a hotel general manager in 13 years and what he learned along the way.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

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In this episode, Steve is joined by Chef Gordon Maybury, the Director of Culinary at the JW Marriot Miami Turnberry Resort & Spa. Chef Gordon is an incredible creative culinary professional with more than 30 years of progressive, worldwide experience in the Hospitality industry. Some of Chef Gordon's former roles include Executive Chef at The Arizona Biltmore, Executive Chef at PGA National Resort and Spa, and Executive Chef and Executive Sous Chef at renowned properties such as Loews Miami Beach Hotel and Peninsula Hotel in New York. In this conversation, Chef Gordon talks about his journey as a chef that has taken him all over the world and the lessons he has learned while working in hospitality.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

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In this episode, Steve is joined by Amy Johnson. Amy is currently the General Manager at The Confidante Hotel in Miami Beach and member of Hyatt’s Global Diversity, Equity and Inclusion Council. Throughout her career, Amy has gained incredible hotel experience with former roles as the General Manager for the Hyatt Regency Calgary, Corporate Director of Field Operations at The Americas Hyatt Hotels, and Senior Director of Catering Sales and Conventions Hyatt Regency O'Hare - just to name a few. In this conversation, Amy talks about her career in hospitality that led her to working for top brands and what her advice is for the next generation coming up in the industry.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

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In this episode, Steve is joined by James Ferguson. James is an award-winning Hotel General Manager with years of experience in effectively leading and managing hotel operations. He recently published his book, The Confetti Culture Playbook, an inspiring book that he wrote for hotel managers who are looking to build a strong company culture. James is also a principal consultant at Confetti Culture LLC, his own business, that is working to challenge the status quo by helping hotels realign their priorities and put employees first. Throughout this conversation, James talks about what he has learned working for a variety of different hotels, what inspired him to write his book The Confetti Culture Playbook, and what's next for his career in the beautiful industry of hospitality. .

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

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In this episode, Steve is joined by Peter Ricci. After years of working in leading industry roles including being the GM at major brands of Hilton, Holiday Inn, Best Western, and Ramada, Peter transitioned over to the academic side of hospitality. Today, Peter is the Clinical Associate Professor and Director of the nationally ranked Hospitality & Tourism Management Program at Florida Atlantic University. Throughout this conversation, Peter talks about his career in hospitality prior to becoming a professor, changes he has seen in the industry, his passion for life long learning, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

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In this episode, Steve is joined by Ron Green. Ron is the Founder & Chief Entertainment Officer at EntertainmentResource.net, connecting hospitality venues with the right entertainment that fits their brand and elevates their events. Throughout this conversation, Ron talks about his impressive hospitality journey that led him to DJ-ing on a cruise ship, helping to curate Jimmy Buffett's Margaritaville brand, and becoming an "experience architect" through his own entertainment company.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

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In this episode, Steve is joined by long time friend and former colleague Frederic Delaire. Originally from France, Frederic is currently the Executive Chef at the JW Marriot Marquis Miami but he has had quite the unique journey to become the renowned chef he is today. Throughout this conversation, Frederic talks about his background learning from top chefs in Europe, what led him to moving to the United States, his experience working at multiple Michelin star restaurants, what has been a major turning point in his life, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

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In this episode, Steve is joined by Stephanie Leger. Stephanie is the Chief Excellence Officer at First Rate Hospitality where she leads various hospitality projects such as pre-opening planning, company transitions, evaluating properties incognito, training associates to drive guest engagement, and more. Throughout this conversation, Stephanie talks about her various roles within the Ritz-Carlton early in her career, what it was like evaluating properties as a Forbes travel guide, what led her to starting First Rate Hospitality, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

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In this episode, Steve is joined by Wil Slickers. Wil is the CEO & Founder of Hospitality.FM, a podcast network, and also the Co-Founder & COO of Recreation Rentals. If you're looking for new podcasts to listen and learn from, Hospitality.FM has a wide range of shows that cover every corner of the wonderful industry of hospitality. Wil hosts two podcasts within Hospitality.FM - Slick Talk and Good Morning Hospitality, both of which have become incredibly successful. Throughout this conversation, Wil talks about his previous roles in the hotel industry, why he started a vacation rental company, what inspired him to start a hospitality podcast, how he is "going all in on audio", the future for Hospitality.FM, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

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Radi Garov, the General Manager at Soho Beach House in Miami, joins Steve in this episode to talk about his inspiring journey in the hospitality industry. Starting as a banquet server after moving from Bulgaria to the U.S., Radi climbed the ladder through hard work, learning, and mentorship. He shares his experiences working in various positions and hotels, from his first job at C Trail Golf Resort to leading roles at FAENA and eventually Soho House. Radi talks about the unique challenges and learning opportunities at each step, including moving into luxury hospitality, mastering service standards, opening new restaurants, and adapting to the private membership model at Soho House. 

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

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This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

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In this episode, Steve is joined by Victoria Taylor, an Experience & Experiential Consultant. Victoria is passionate about creating stand-out guest experiences in the hospitality and luxury industries. She combines research, buying behavior data, marketing, creativity, and her storytelling expertise to cultivate a desire to experience and buy from hospitality and luxury brands. Victoria has worked with incredible brands such as Kempinski Hotels & Resorts, Lamborghini, Aston Martin, Warner Bros, and more. Throughout this conversation, Victoria talks about the multiple roles she has worked in the hospitality industry, the process behind some of the jaw-dropping experiences she has created, how to maintain excitement within the guest, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

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In this episode, Steve is joined by Loni Paige, the CEO of Mixology Mixer & Loni Paige Events. When the global pandemic began two years ago, Loni's event planning business was put on hold and Mixology Mixer was born, providing cocktail kits and Zoom mixology classes for at-home happy hours. Today, both Mixology Mixer and Loni Paige Events are thriving and influencing the hospitality industry. Throughout this conversation, Loni talks about her career journey that led her to starting her own business, what it is like planning events for Bitcoin and Formula One, the story behind Mixology Mixer, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

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In this episode, Steve is joined by Chef Allen Susser, the James Beard Award Winner. Chef Allen has been called the "Ponce De Leon of New Florida Cooking" by The New York Times and Food & Wine Magazine named Chef Allen "One of the Best 10 Chefs in America." Throughout this conversation, Allen talks about the his time at culinary school in Paris, working at Le Cirque in New York, opening up Chef Allen's restaurant, and what he has learned from years in the hospitality industry.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

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In this episode, Steve is joined by Buzzy Sklar, the CEO at Tropical Distillers. After owning clothing, restaurant, and bar businesses, Buzzy saw a need in the liquor industry for true mango and citrus flavors, inspiring him to launch Tropical Distillers. After successfully landing Tropical Distillers on the shelves across the state of Florida, Buzzy and his team are now building Miami's first distillery where fans of the product can go for tastings, events, and experiences. Throughout this conversation, Buzzy talks about the variety of business ventures he has pursued, how he came to the decision to enter the liquor industry, and the challenges and successes he has experienced since launching Tropical Distillers.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

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In this episode, Steve is joined by Zack Bush. Zack is the co-owner of Ball & Chain, a historic live-music venue on Miami’s famed street Calle Ocho, in Little Havana. Zack and his team renovated and restored the historical gem, famous for hosting 20th century jazz greats, and brought it back to life as a successful music venue today. Zack is also the co-owner of Mad Room Hospitality, Taquerias El Mexicano, and Los Altos. Throughout this conversation Zack talks about his career journey, the experience of renovating Ball & Chain, and what his advice is for other professionals in the hospitality industry.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

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In this episode, Steve is joined by long time mentor, Paul Breslin. After working for over 20 years as an executive for top rated luxury hotel management companies, Paul is now the Managing Director at Horwath HTL. He is now works with developers and owners to turn real estate opportunities into successful hospitality companies. Throughout this episode, Paul talks about the many roles he held throughout his hospitality career, what his advice is for young professionals in the industry, his entrepreneurial journey, and more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

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In this episode, Steve is joined by Ben Potts, Partner at Unfiltered Hospitality. Ben is one of the top bartenders in the country, a cocktail connoisseur, and an expert in fine spirits. With his newest venture, Unfiltered Hospitality, Ben and his team provide world-class cocktail consulting, management coaching, and brand strategy in the beverage industry. Throughout this episode, Ben talks about his career journey switching from investment banker to a bar back at Purdy Lounge in Miami Beach, how he became a top bartender in Miami, his successes and failures in opening up his own businesses, what his mission is with Unfiltered Hospitality, and more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

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In this episode, Steve is joined by Brian Proctor, the Founder & CEO of the Leeds Hospitality Group. Brian has over 40 years of experience in the hospitality industry working and managing hotels for some of the world's top companies and brands. Now with his own company, Leeds Hospitality Group, Brian works with clients on Asset Management, General Hospitality Consulting, New Builds & Transitions Project Management, and Task Force. Throughout this episode, Brian shares the progression of his career in hospitality, what his mission is with Leeds Hospitality Group and his advice for those working to get the industry back to where it was pre-pandemic.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.  

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.  

To learn more check them out here!

Mentioned in this episode:

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This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

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In this episode, Steve is joined by Dr. Jeffrey O, the CEO of the International Hospitality Institute. Dr. Jeffrey has a great understanding of how important each and every role in the hospitality industry is and he is working to spread that message on a global scale. Throughout this episode, Dr. Jeffrey shares his career journey in the hospitality industry, what he learned about building a thriving team culture, and his mission with the International Hospitality Institute.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

To learn more go to realtimereservation.com

Mentioned in this episode:

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This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

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In this episode, Steve is joined by Gabriel Constantin, the Managing Director at Trump International Hotel & Tower. Gabriel's drive, motivation, and willingness to seize opportunities that come his way have been the foundation to his success in the hospitality industry. Throughout this episode, Gabriel talks about his hospitality journey from washing dishes to becoming the Managing Director at Trump International Hotel & Tower and the lessons he has learned along the way.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

To learn more go to realtimereservation.com

Mentioned in this episode:

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This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

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Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels. 

Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector. 

Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!

Connect with Steve on LinkedIn

RealTime Reservation Offer

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.

To learn more check them out here!

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In this episode, Steve is joined by Mary Rogers, General Manager of the Montage Laguna Beach. Mary has had an incredible career in hospitality, from starting at the age of 13 working at a small bed and breakfast in Ireland to managing the Fontainebleau Miami Beach, one of the world's most luxurious hotels. Throughout this conversation, Mary talks about the different roles she has worked in hotels, the importance of building relationships, and what her advice is for young hoteliers.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

To learn more go to realtimereservation.com

Mentioned in this episode:

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This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

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In this episode, Steve is joined by Mohan Koka, General Manager of the Kimpton Surfcomber Hotel. Mohan shares his experience immigrating to the United States from India, how he found his way into hospitality and hotel management, pivotal lessons in his career, how to build and empower a team, and so much more.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

To learn more go to realtimereservation.com

Mentioned in this episode:

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This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

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Welcome to the first episode of the Hospitality Mentor Podcast! In this episode, Hospitality Mentor host Steve Turk is joined by Victor Feria, the Managing Director of Tangy Management. Tangy manages luxury vacation homes and prides itself on providing luxury hotel service in homes. Victor talks to Steve about his journey in the hospitality industry from being a golf course ball boy to mastering VIP guest services, how he built Tangy, and what he believes holds for the future of the industry.

This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.

To learn more go to realtimereservation.com

Mentioned in this episode:

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This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here!

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