Healthcare operations are facing a perfect storm: staff are overloaded, yet patients still rely heavily on the phone for access. In this episode of the Health/Tech Edge, host Mike Moore sits down with Aqeel Shahid, SVP of Channels and Alliances at IntelePeer, to discuss how "Agentic AI" is solving the friction points that plague modern practices—from endless hold times to uncomfortable billing conversations.
We dive deep into why the old "press 1 for appointments" phone tree is dead and how the new generation of AI can handle complex workflows like rescheduling waitlists and collecting payments with surprising empathy and efficiency.

Healthcare runs on data, but much of it feels like a giant bag of receipts—fragmented, inconsistent, and missing key details. In this episode, Mike Moore sits down with Ryan Leurck, Chief Analytics and Product Officer at Kythera Labs, to talk about why healthcare data is such a mess and what it will take to fix it.

Ryan shares how his background in aerospace systems engineering shapes the way he thinks about healthcare’s system-of-systems problem, and why most data vendors still aren’t solving the root issues. He breaks down what’s really missing from claims data, why transparency rules haven’t delivered clarity, and how AI and modern data pipelines are finally helping healthcare organizations turn chaos into clarity.

Key topics include:

• Why healthcare data can’t be trusted “as-is”

• How remastering, tokenization, and better engineering create cleaner data

• Why BI dashboards are about to change forever

• Real stories from health systems discovering their metrics were way off

• What’s coming next as AI makes data analysis accessible to everyone

If you’ve ever questioned your dashboards or wondered why your data never matches your reality, this episode is for you.

In this episode of Health/Tech Edge, Mike Moore talks with Shannon Kennedy, Chair of the Healthcare Group at The Digital Economist and a Healthcare Strategy Advisor at Productive Edge. They explore what “ethical AI ROI” really means—and why it matters now more than ever in healthcare.

This isn’t about theory. It’s about recognizing that AI done wrong has real costs: compliance failures, reputational damage, and operational risk. Shannon shares examples from the front lines—staffing models, patient privacy, and vendor pilot projects—and breaks down how leaders can use the metrics they already have to track both impact and risk.

If you're a healthcare executive wondering how to connect responsible AI with business value, this episode gives you a simple starting point—and a few cautionary tales to avoid.

Jessica Richmond, Head of AI Go-to-Market for Healthcare and Life Sciences at Google Cloud, joins The Health/Tech Edge to discuss how health systems and payers are moving beyond isolated use cases and building scalable AI agent platforms. In this episode, we talk about:

• Why improving the patient and provider experience is driving AI adoption

• What Google’s Agentspace platform offers for governance, security, and rapid deployment

• Key agent use cases in claims, patient readiness, sepsis prevention, and administrative automation

• How to think about AI platform strategy versus point solutions

• Practical advice for leaders who are stuck or hesitant to move forward

Whether you're just getting started or already deep into AI strategy, this conversation offers clear direction for building with purpose—and speed.

In this episode, Toryn Slater from Qventus, Inc joins us to talk about how health systems are moving from systems of record to systems of action — using AI operational assistants to reduce administrative burden, improve patient flow, and help care teams work at the top of their license. We cover real-world examples across inpatient care, perioperative services, and pre-admission testing — and why relieving below-license work is key to improving operations and outcomes.

AI is everywhere in healthcare, but how do you know if it’s actually delivering results?

Join us as Adam Block, PhD, founder of Charm Economics, shares how health plans, providers, and health tech companies can build real ROI models for AI and digital health investments.

We’ll cover:

✅ What counts as ROI and what doesn’t

✅ Why AI scribes are a true breakthrough

✅ The prior auth “arms race” between payers and providers

✅ Practical advice for healthcare execs making AI investment decisions

If you work in healthcare strategy, finance, or innovation, this one’s for you.

AI cannot fix broken workflows. Smarter task management helps healthcare organizations build the foundation they need to truly leverage AI and automation.

In this session, we'll talk with Michael Docktor, MD, pediatric gastroenterologist, health tech innovator, and CEO of Dock Health, about how better task management leads to workflow excellence, operational productivity, and AI readiness.

AI agents are starting to make a real impact in healthcare, but most organizations are still figuring out how to move from idea to execution. In this episode, host Mike Moore talks with Raheel Retiwalla from Productive Edge and Murali Gandhirajan, Global Healthcare CTO at Snowflake, about what it takes to build and deploy AI agents that solve real problems. They cover common use cases, what’s driving adoption, how Snowflake’s platform supports secure, scalable AI, and what to watch for in the year ahead.

Mike Moore hosts Raheel Retiwalla to unpack the whitepaper, AI Governance, Compliance, and Risk Management: A Responsible AI Framework for Healthcare AI Agents. They explore how AI agents introduce new risks, why healthcare needs a different governance approach, and what a practical framework looks like. Whether you're early in your AI journey or scaling AI agents across your organization, this conversation breaks down what responsible AI should mean in healthcare today.

With the help of Google's NotebookLM, we put together this discussion of Raheel Retiwalla's book, Transforming Healthcare with AI: Your Definitive Guide to Creating a Winning AI Strategy.

Join us as we discuss the changing role of the Chief Marketing Officer in Healthcare with Adeline Ashley, Director of Customer Engagement at Sitecore.

In this episode, we sit down with Nick Adriance, Director of Global Software Product Management at CenTrak, to explore the transformative power of Real-Time Location Solutions (RTLS) in healthcare. Focusing on the broader implications and applications of RTLS technology, we delve into how these systems reshape healthcare facilities' operational dynamics.

Nick shares his insights on the evolution of RTLS and its role in enhancing patient care, streamlining operations, and ensuring the safety of both patients and healthcare professionals. We discuss the challenges of implementing these technologies in complex healthcare environments and the solutions RTLS can offer to overcome them.

Beyond the technical aspects, this conversation highlights the impact of real-time data on decision-making processes, the efficiency of healthcare delivery, and the overall patient experience. By examining case studies and real-world applications, we uncover the significant benefits that RTLS brings to healthcare settings, including improved workflow management, asset tracking, and patient flow.

Tune in to gain a deeper understanding of the future of healthcare through the lens of real-time location technologies and discover how these innovations pave the way for more efficient, safe, and patient-centric care delivery.

When healthcare organizations rush to add AI, the results can look impressive—but often fail the people who actually use them. In this conversation, Makoto Kern, founder of IIIMPACT, joins Mike Moore to talk about why great design starts with empathy, not features.They explore what happens when teams design for executives instead of end users, why healthcare apps should be built for the exhausted nurse—not the boardroom—and how data and research can keep AI tools safe, useful, and trusted. From energy fields to hospital floors, Makoto shares lessons on designing for real-world conditions and why putting humans at the center is the smartest product strategy of all.

Join Mike Moore and guest Raheel Retiwalla, Chief Strategy Officer at Productive Edge, as they explore the transformative potential of generative AI in healthcare. This episode delves into the challenges and opportunities of implementing AI solutions, focusing on payer and provider perspectives. Topics include:

• The rise of generative AI and its impact on healthcare
• Addressing HIPAA compliance and data sensitivity
• Real-world use cases: From care management to prior authorization
• Risk assessment and mitigation strategies
• Key metrics for evaluating the success of AI implementations

Tune in to gain valuable insights on how generative AI can revolutionize healthcare workflows, improve patient experience, and contribute to organizational goals.

In this episode, we welcome Sarah Kachur PharmD MBA BCACP Executive Director, Population Analytics, Strategy and Solutions at Johns Hopkins Population Health Analytics, to discuss Population Health and the Hopkins ACG System, the world’s leading population health #analytics software.

#healthcare #healthcaretechnology #innovation

Nikunj (Nik) Sanghvi is the Vice President of Alliances and Business Development at Caspio. This cloud platform enables business developers to rapidly build and deploy applications using low-code and no-code tools. With over 15,000 customers, ranging from Fortune-500 companies like Cisco and Intel to Government agencies such as FAA and EPA, Caspio is a leader in the low-code, no-code platform space as ranked by various analyst firms. Nik will speak about how healthcare organizations use low-code solutions to cut costs, improve patient engagement, and more.

We're thrilled to be joined by Kyle Koltz, the Chief Operating Officer at SKYGEN USA. Kyle is a senior executive with a proven track record of success in achieving business growth objectives within rapid-change environments.

As the COO of SKYGEN USA, Kyle brings his wealth of experience in developing market strategy, expanding sales/distribution channels, and implementing business initiatives to drive cost containment and profitability improvement. His success in achieving business growth objectives within rapid-change environments makes him a valuable asset to any organization.

Join us as we dive deeper into Kyle's expertise and experience in the healthcare industry and learn from his insights on driving operational excellence and delivering on commitments in a rapidly changing environment.

In this episode, we welcome Nick McKenzie, the Group Product Manager at Redox. Nick is an expert in healthcare IT platforms, with a wealth of knowledge representing EHR, device, and population health technology platforms.

Nick has vast experience in healthcare IT product management, requirements definition, overall system configuration, support, and maintenance. He is intimately familiar with SMART/FHIR, HL7 v2, relational database (SQL), and JSON API structures.

Nick's deep interactive experience with development and intellectual property teams sets him apart. This has helped him prioritize needed product capabilities to align with the highest-value market demand.

Join us as we dive deeper into Nick's experience and knowledge in the healthcare IT industry.

Eric Daiter is a seasoned professional with a passion for technology and healthcare. As Manager of Market Strategy and New Ventures at Catalyst by Wellstar, he leverages his expertise in scoping and planning large-scale investments to create new partnerships and drive revenue growth. With a focus on scalable processes, tool design, and relationship building, Eric has a proven track record of enhancing client relationships and successfully onboarding new partnerships. In his free time, he is an MBA student and the President of the Evening program at Goizueta School of Business, where he continues to develop his leadership and strategic skills. Eric's unique blend of technical and business acumen makes him a valuable resource for anyone looking to grow their ventures in technology and healthcare.

In this episode, we sit with Safi Mansoor, MBA, Program Manager of Data and Analytics at UMass Memorial Medical Center. Safi will take us on a journey through a typical day in the life of a healthcare analytics team and how they work with clinical, operations, finance, and other roles to support their day-to-day decision-making. With his extensive experience in the healthcare industry and deep understanding of data and analytics, Safi will share his insights on how data is used to drive better patient outcomes, improve operational efficiencies, and support financial decision-making. He will also discuss the challenges and opportunities faced by healthcare analytics teams and how they work to overcome them. Join us as we explore the exciting world of healthcare analytics and its role in shaping healthcare's future.

In this episode of our podcast, we had the privilege of speaking with Dr. Arif Nazir, a board-certified geriatrician and the Chief Medical Officer of Primary Care at BrightSpring Health Services. With a wealth of experience in improving post-acute systems for older patients, Dr. Nazir is a leader in senior care. He's also a respected teacher and researcher, with published work on frail patients and healthcare systems care.

Amy Berk MSN, RN, is the Director of Population Health at Microsoft, bringing a wealth of experience in #healthcare strategy and operations to the table. Throughout her career, she has managed complex healthcare projects in 9 countries, delivering outstanding results in clinical and operational performance improvement, efficiency and productivity, and cost reduction.

Amy is also a leading healthcare strategist, creating offerings for value-based care and clinical performance improvement, and has extensive experience in health policy with the U.S. Department of Health and Human Services (HHS) and the Office of the National Coordinator. In addition, Amy's clinical experience is in cardiology, cardiovascular surgery, and ICU environments. As a guest on our podcast, Amy brings valuable insights and expertise to the conversation, and we're thrilled to have her join us.

#healthcaretrends #digitalstrategy #customerexperience

In this episode, we spoke with Josh Williams, Director of Strategic Initiatives at CEOc (Louisville Healthcare CEO Council), where he spearheads developing and implementing critical programs that address national healthcare challenges and increase the regional economic vibrancy.

In this episode, Mike sits down with Raheel Retiwalla, Co-Founder and Chief Product Officer at Boost Health AI and Chief Strategy Officer at Productive Edge. Raheel explains why administrative burden remains one of the biggest cost drivers in healthcare and how Boost is taking a different approach by turning policy and procedure documents into computable logic.

They walk through the Boost AI Foundry, the modular agents that unlock core document types, and the AI Healthcare Factory model that helps payers move beyond pilots and into real operational scale. Raheel shares early wins, examples from the field, and why starting with document types opens up entire sets of use cases that cut costs and reduce friction across teams.

A straightforward look at how payers can build AI that actually works in production.

On our first episode, host Zoe Jacobs talks with Raheel Retiwalla, the Chief Strategy Officer of Productive Edge, about technology-related opportunities for healthcare organizations in the coming year.

AI isn’t just changing healthcare systems—it’s changing the people who power them.

In this episode, we talk with Ben Tasker, former Associate Dean of AI & Data Sciences at Southern New Hampshire University and Senior AI Learning Strategist at National Grid, about what it really takes to prepare the healthcare workforce for the age of AI.

We dig into:

• How AI can amplify human strengths, not replace them
• Why 95% of AI pilots fail—and how better training can fix that
• The real meaning of “responsible AI” in care delivery

Most heart failure is discovered too late. Chris Darland, CEO of Peerbridge Health, joins Health/Tech Edge to talk about how AI and advanced signal processing are making early heart screening simple, fast, and accessible.

Hear how Peerbridge’s wearable ECG brings hospital-grade diagnostics into primary care—and what this means for preventing heart disease before symptoms ever start.

Kirsten Karchmer has helped more than 10,000 couples improve fertility outcomes. Now, she’s scaling that expertise through Conceivable—an AI-powered care team that combines medical insight, emotional intelligence, and constant support. In this conversation with Mike Moore, she explains how AI can personalize women’s health care, close gaps traditional medicine misses, and build trust in a digital age.

James Wallace, advisor, board member, and senior researcher at Harvard Business School, joins HealthTech Edge to talk about how AI can make healthcare work better — not years from now, but today.

In this episode, James and Mike explore how AI is reducing waste, improving decisions, and reshaping care from the inside out. They discuss the leapfrog potential of precision medicine, the promise of pharmacogenomics, and the coming democratization of health data.

It’s a grounded, forward-looking conversation about how AI can help healthcare leaders cut costs, improve outcomes, and rebuild trust between doctors and patients.

In this episode of The Health/Tech Edge, Mike Moore sits down with Michael Riley, co-founder and Chief Product Officer at Gabeo, to talk about one of healthcare’s biggest hidden problems: claim denials.

Michael shares how Gabeo uses purpose-built agentic AI—not repackaged chatbots—to identify, prevent, and reverse denials in real time. With proven ROI as high as 40x, their platform helps providers recover revenue they were ready to write off.

They cover:

• Why denials were Gabeo’s first AI use case

• How their system works with zero integrations

• What they’ve learned from payer-specific denial patterns

• The real workforce impact of automation in rev cycle ops

• Advice for healthcare leaders evaluating AI today

If you're looking to reduce waste, increase efficiency, and get paid for the care you deliver, this one's worth your time.

In this episode of Health Tech Edge, Mike Moore sits down with Raheel Retiwalla, Chief Strategy Officer at Productive Edge, for a late mid-year check-in on AI in healthcare. Raheel shares what he’s hearing from healthcare leaders on both the payer and provider side — from the drive for measurable ROI and responsible AI to the challenge of too many point solutions.

They discuss the four core functions AI can play in healthcare workflows, how Productive Edge’s 50+ AI accelerators are helping organizations reimagine operations, and why payers focus on integration strategy while providers look to extend their EHR with point solutions and CRM-driven engagement.

Raheel also walks through real-world examples, including a pre-visit face sheet generator for care managers and revenue integrity optimization for providers, and offers practical guidance on building a unified AI strategy, prioritizing use cases, and delivering quick wins in weeks, not years.