The Happy Practice – Details, episodes & analysis

In This Episode:

We sit down with Chris Balbi, a marketing expert who has helped grow Misha Aesthetics from a small med spa to a thriving multi-location practice. Chris shares his unconventional journey from theater to marketing, how he built a strong social media presence, and why email lists matter more than followers. He also breaks down how AI is revolutionizing the aesthetics industry, from lead generation to personalized marketing. Plus, Chris shares a genius AI-driven marketing hack that any practice can implement today.

Guest:

Chris Balbi is a seasoned marketing professional with over 17 years of experience, currently leading the marketing efforts at Misha Aesthetics. With a background in theater and a natural talent for creativity, Chris transitioned into marketing after working at a med spa front desk and discovering his passion for growing businesses through social media, email marketing, and innovative digital strategies. He is also the author of Marketing Magic: Spells to Make Your Spa Grow, a book designed to help small businesses navigate marketing in the digital age.

Key Points & Highlights:

• The Power of Email Lists: While followers are great, Chris emphasizes that an engaged email list is far more valuable for converting leads into paying clients.

• AI & Aesthetic Marketing: AI is helping filter leads, personalize marketing campaigns, and even analyze potential patients' faces to recommend treatments.

• Misha Aesthetics’ Growth Story: From a $500 investment to five locations, Chris shares how education and client experience have been key to success.

Learn More About Weave:

Curious about how Weave can transform your practice? Visit us at⁠ getweave.com⁠ to discover more about our services and how we can help you streamline your communications, enhance patient experience, and grow your business.

Stay Connected:

Don't miss out on any updates or insights. Follow us on social where we share groundbreaking ideas, cutting-edge practices, and insights into the future of healthcare. Connect with us to be part of the conversation that shapes tomorrow's healthcare landscape.

• Instagram:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

• Pinterest:⁠ ⁠⁠⁠⁠⁠⁠⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠

• YouTube:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

• TikTok:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

• LinkedIn:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Weave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here:

⁠https://tinyurl.com/mw45vjsp⁠

In This Episode:

We welcome back Genevieve Poppe to discuss how healthcare practices can leverage technology to improve patient care and streamline operations. Together, we explore the challenges of implementing new technology, from overcoming team resistance to ensuring successful adoption, and the critical role it plays in delivering a seamless, patient-centered experience. Genevieve shares practical advice on how to select the right tools, train teams effectively, and hold them accountable to ensure the technology achieves its full potential.

Guest:

Genevieve Poppe is a seasoned consultant with extensive experience in the dental industry. From practice management to dental assisting and consulting for practices nationwide, Genevieve has a unique perspective on how technology can enhance both the patient experience and practice efficiency. Her deep knowledge and engaging approach make her a sought-after voice in the industry.

Key Points & Highlights:

• Why aligning technology with your practice’s goals and values makes all the difference.

• Tackling the fear of change and how to help your team feel confident with new tools.

• The importance of clear communication, training, and accountability in implementing new technology.

Learn More About Weave:

Curious about how Weave can transform your practice? Visit us at getweave.com to discover more about our services and how we can help you streamline your communications, enhance patient experience, and grow your business.

Stay Connected:

Don't miss out on any updates or insights. Follow us on social where we share groundbreaking ideas, cutting-edge practices, and insights into the future of healthcare. Connect with us to be part of the conversation that shapes tomorrow's healthcare landscape.

• Instagram:⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

• Pinterest: ⁠⁠⁠⁠⁠⁠⁠@getweave⁠⁠⁠⁠⁠⁠⁠

• YouTube:⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

• TikTok:⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

• LinkedIn:⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Weave⁠⁠⁠⁠⁠⁠⁠⁠⁠

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here:

https://tinyurl.com/mw45vjsp

In This Episode: 

Join us for an inspiring episode of the Happy Practice podcast as we sit down with tech visionary Cameron Hemphill. Cameron, the dynamic founder and CEO of ⁠Growth99⁠⁠⁠, takes us on a journey from his entrepreneurial beginnings to transforming medical practices with innovative technology. Discover how Cameron is helping practice owners navigate the digital age, enhance patient experiences, and embrace the future of AI in healthcare.

Guest: 

Cameron Hemphill is a trailblazer in the tech and healthcare industries. As the founder and CEO of Growth99⁠⁠, Cameron leverages his extensive experience in tech to empower practice owners in the aesthetic, dental, and wellness sectors. Originally from Utah, Cameron now calls Florida home but frequently returns to his roots to share his expertise and passion for innovation. You can also find him on his podcast, ⁠Medical Millionaire⁠.

Key Points & Highlights:

• Cameron's Entrepreneurial Journey: From a curious kid fascinated by how things work to a tech innovator revolutionizing healthcare practice management.
• Patient Experience Revolution: The critical importance of patient experience and how technology can elevate every touchpoint.
• MarTech Magic: Demystifying marketing technology for practice owners and its role in today’s competitive landscape.

Learn More About Weave:

Curious about how Weave can transform your practice? Visit⁠⁠⁠⁠ ⁠getweave.com⁠⁠⁠⁠⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction. 

Stay Connected:

Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.

• Instagram:⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠

• Pinterest: ⁠⁠@getweave⁠⁠

• YouTube:⁠⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠⁠

• TikTok:⁠⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠⁠
• LinkedIn:⁠⁠⁠⁠ ⁠Weave⁠⁠⁠⁠⁠

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice.⁠⁠⁠⁠ ⁠Sign up here⁠⁠⁠⁠⁠. 

In This Episode:

In this episode of the Happy Practice podcast, we welcome Dallin Baker, Weave’s People Experience Manager, to discuss best practices for people management and the importance of creating great work experiences for employees. The conversation covers Dallin’s unique professional journey, the significance of effective onboarding, the impact of personal connections in the workplace, and strategies for maintaining a positive company culture.

Guest:

Dallin Baker is the People Experience Manager at Weave, where he leverages his diverse background in support, and training to enhance the employee experience. Dallin is passionate about creating enriching experiences that foster positive company cultures.

Key Points & Highlights:

• Dallin discusses the importance of a strong onboarding process, emphasizing the need for continuous support and connection from the moment a new hire signs their offer letter.

• Dallin talks about the evolution of Weave’s core values and how maintaining a positive company culture involves continuous efforts to align these values with daily operations.

• Addressing common misconceptions about HR, Dallin highlights the dual responsibility of HR to both the business and its employees, and the importance of listening with the intent to understand.

Learn More About Weave:

Curious about how Weave can transform your practice? Visit⁠⁠⁠ ⁠getweave.com⁠⁠⁠⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction. 

Stay Connected:

Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.

• Instagram:⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠

• Pinterest: ⁠@getweave⁠

• YouTube:⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠

• TikTok:⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠
• LinkedIn:⁠⁠⁠ ⁠Weave⁠⁠⁠⁠

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice.⁠⁠⁠ ⁠Sign up here⁠⁠⁠⁠. 

In This Episode:

In this episode of the Happy Practice, host Adam Sierra is joined by Dr. Hendrik Lai and Genevieve Poppe to discuss the economic state of healthcare. They explore the resilience of the healthcare industry, the challenges and opportunities for private practices, and best practices for thriving in the current economic climate. The conversation also covers staffing dynamics, effective business strategies, and preparing for practice transitions.

Guests:

Dr. Hendrik Lai is a seasoned dentist, practice owner, private equity advisor, and global business leader. He offers invaluable guidance to doctors navigating their dual roles as healers and business owners, helping them achieve sustainable growth and build rewarding businesses.

Genevieve Poppe has over 20 years of experience in the dental industry and is a leading figure in dental practice management. She is the founder of Poppe Practice Management and a former manager of a seven-location practice group, providing expert insights into practice management and growth.

Key Points & Highlights:

• Dr. Lai and Genevieve discuss the fundamental business practices that make up a successful practice. Key practices such as attracting new patients, ensuring treatment acceptance, and maintaining patient relationships are essential for thriving in healthcare.

• We discuss the importance of aligning strategy, tactics, and operations to navigate economic uncertainties effectively. Our guests explain that practices must first set a clear vision of where they want to go, which informs their mission—what they do and who they serve. 

• Both guests stress the importance of having a clear plan and timeline for selling a practice to maximize its value. They advise against waiting until exhaustion to sell and highlight the benefits of preparing early. 

Learn More About Weave:

Curious about how Weave can transform your practice? Visit⁠⁠ ⁠getweave.com⁠⁠⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction. 

Stay Connected:

Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.

• Instagram:⁠⁠ ⁠@getweave⁠⁠⁠
• Pinterest: @getweave
• YouTube:⁠⁠ ⁠@weavecommunications⁠⁠⁠
• TikTok:⁠⁠ ⁠@getweave⁠⁠⁠
• LinkedIn:⁠⁠ ⁠Weave⁠⁠⁠

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice.⁠⁠ ⁠Sign up here⁠⁠⁠. 

In This Episode:

In this episode of the Happy Practice, we sit down with Dr. Matt Nejad, a leading cosmetic and biomimetic dentist based in Beverly Hills, California. We discuss Dr. Nejad's journey into dentistry, his dedication to precision, and the transformative role of technology and AI in healthcare practices. Dr. Nejad shares his insights on building a successful practice through continuous improvement and patient-centered care.

Guest:

Dr. Matt Nejad is a cosmetic and biomimetic dentist practicing in Beverly Hills, California. He is a fellow of the Academy of Biomimetic Dentistry and serves as a scientific advisor, mentor, and trainer for other dentists through the Nejad Institute for Biomimetic Dentistry. Known for his dedication to precision and quality, Dr. Nejad is considered one of the top opinion leaders in the dental industry.

Key Points & Highlights:

• Dr. Nejad discusses the Kaizen approach and how small, incremental changes can lead to significant improvements in practice quality and efficiency.
• AI is revolutionizing the healthcare industry by enhancing diagnostic accuracy, improving patient communication, and streamlining restorative procedures. Dr. Nejad explains how AI can act as an extra set of hands, augmenting the capabilities of healthcare professionals.
• Dr. Nejad advises practitioners to focus on core values and quality rather than immediate financial success, highlighting the importance of investing in yourself and building a reputation based on excellence.

Learn More About Weave:

Curious about how Weave can transform your practice? Visit⁠ ⁠getweave.com⁠⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction. 

Stay Connected:

Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.

• Instagram:⁠ ⁠@getweave⁠⁠

• TikTok:⁠ ⁠@getweave⁠⁠

• YouTube:⁠ ⁠@weavecommunications⁠⁠

• LinkedIn:⁠ ⁠Weave⁠⁠

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice.⁠ ⁠Sign up here⁠⁠. 

In This Episode:

In this episode of the Happy Practice Podcast we welcome Steve Dale, a renowned animal behavior consultant. We delve into Steve's extensive career, discussing his early influences, the transition to focusing on animal behavior, and his contributions to the Fear Free movement. The episode explores best practices for veterinary professionals, humane training methods, and the importance of addressing both the physical and emotional well-being of animals.

Guest:

Steve Dale is a certified animal behavior consultant who has made significant contributions to the field of veterinary behavior. He travels globally to speak at veterinary and animal welfare conferences and hosts multiple radio shows. Steve has appeared on major TV networks such as the Oprah Winfrey Show and Good Morning America. He has authored and contributed to several books aimed at both veterinary professionals and pet owners. His website, stevedale.tv, serves as a comprehensive resource for pet behavior and welfare.

Key Points & Highlights:

• Steve discusses his first job at the Lincoln Park Zoo in Chicago and how his father’s love for animals inspired his passion for animal welfare.
• Insightful stories about his interactions with renowned figures like Jane Goodall and Birute Galdikas, highlighting their contributions to the field.
• Steve elaborates on the Fear Free initiative, its goals to reduce fear, anxiety, and stress in animals during veterinary visits, and its widespread adoption.

Learn More About Weave:

Curious about how Weave can transform your practice? Visit⁠ ⁠getweave.com⁠⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction. 

Stay Connected:

Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.

• Instagram:⁠ ⁠@getweave⁠⁠

• TikTok:⁠ ⁠@getweave⁠⁠

• YouTube:⁠ ⁠@weavecommunications⁠⁠

• LinkedIn:⁠ ⁠Weave⁠⁠

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice.⁠ ⁠Sign up here⁠⁠. 

In This Episode:

In this episode of the Happy Practice Podcast, Dr. Chad Fleming, CEO of Wichita Optometry, shares his journey from aspiring eye doctor to successful practice owner. The conversation covers his early ambitions, strategic decisions, the importance of culture, and advice for aspiring healthcare professionals. Learn from his valuable insights into the challenges and rewards of owning a healthcare practice. 

Guest:

Dr. Chad Fleming graduated from Northeastern State University, Oklahoma College of Optometry in 2002 and is now the CEO of Wichita Optometry, a nine-doctor, five-location practice in Wichita, Kansas. Beyond his work in optometry, Dr. Fleming has served as a consultant for several companies and is the founder of Optometry CEO and Partners in Profit. He has been featured in numerous professional journals including The Wall Street Journal.

Key Points & Highlights:

• The emphasis on culture and communication within healthcare, contributing to patient satisfaction and staff engagement.

• Dr. Fleming’s advice for aspiring healthcare professionals to be patient, have a clear vision, and prepare thoroughly for future opportunities.

• Insights into the current strategy at Wichita Optometry, focusing on maximizing efficiency and synergy among multiple locations.

  
  

Learn More About Weave:

Curious about how Weave can transform your practice? Visit ⁠getweave.com⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction. 

Stay Connected:

Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.

• Instagram: ⁠@getweave⁠

• TikTok: ⁠@getweave⁠

• YouTube: ⁠@weavecommunications⁠

• LinkedIn: ⁠Weave⁠
  

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. ⁠Sign up here⁠. 

In This Episode:

In this episode, we sit down with Dr. Adam Ramsey, an inspiring leader in optometry, based in Southern Florida. Dr. Ramsey shares his journey from aspiring to a practice owner and how he reimagined patient care. The conversation delves into the nuances of starting and managing a healthcare practice, enhancing patient experience, and the broader impacts of providing compassionate employment. Dr. Ramsey also discusses the importance of work-life balance in healthcare and how he supports his staff both professionally and personally.

Guest:

Dr. Adam Ramsey is an influential figure in healthcare, specializing in optometry for over a decade in Palm Beach, Florida. He is the author of Play Chess Not Checkers: The Practical Guide to Warm Start Your Practice and a world-class speaker known for his innovative approach to patient care. As a successful practice owner, Dr. Ramsey has focused on creating a unique and fulfilling experience for both his patients and staff, demonstrating the profound impact of thoughtful leadership in healthcare.

Key Points & Highlights:

• Insightful details about how Dr. Ramsey's practice directly benefits his staff and their families, illustrating his deep commitment to his team's well-being and personal growth.

• Reflections on the challenges of healthcare staffing and retention, with Dr. Ramsey providing practical advice on creating a supportive and motivating workplace environment.

• Dr. Ramsey shares his reasons for founding his own practice, focusing on gaining full control over the patient experience to underscore the significance of autonomy in healthcare.

  
  

Learn More About Weave:

Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction. 

Stay Connected:

Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.

• Instagram: @getweave

• TikTok: @getweave

• YouTube: @weavecommunications

• LinkedIn: Weave 

  
  

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here. 

In This Episode:

Dr. Kevin Gee, a distinguished optometrist from Houston, joins the conversation to share his journey and insights into the world of optometry.We delve into Dr. Gee's journey from his early days influenced by his pharmacist father, through his experiences in different medical settings, to ultimately opening and running his successful private practice. The discussion covers a wide array of topics including the challenges of starting a practice, the importance of community engagement, technological advancements in optometry, and the personal values that guide Dr. Gee’s professional life.

Guest:

Dr. Kevin Gee is an accomplished optometrist and a native of Houston. He holds a Bachelor of Science in Biology and a Doctorate of Optometry, both from the University of Houston. Dr. Gee is deeply involved in the optometric community, has held leadership roles, and is recognized for his contributions to the field. He specializes in refractive surgery and cataract care and serves as an assistant clinical professor at the University of Houston College of Optometry. Outside his professional life, he enjoys Houston athletics, collecting writing instruments, and playing the saxophone.

Key Points & Highlights:

• Dr. Gee shares the strategies and philosophies behind his successful private practice, emphasizing the importance of investing in people—patients, staff, and community members alike.

• A detailed look at how Dr. Gee keeps his practice at the cutting edge with new technologies, enhancing patient care and office efficiency.

• Discussion on maintaining a motivated staff and the innovative approaches to keep them engaged and satisfied.

  
  

Learn More About Weave:

Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction. 

Stay Connected:

Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community.

• Instagram: @getweave

• TikTok: @getweave

• YouTube: @weavecommunications

• LinkedIn: Weave 

Happy Practice Newsletter:

Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here.