Want to get smarter about getting smarter?Barbara Oakley has changed the game with her groundbreaking work on Learning How to Learn. Whether you're a student, professional, or lifelong learner, her insights help you tackle tough topics, break through mental blocks, and truly master new skills.

What makes her approach different? She teaches how your brain works when it learns—and how to use that knowledge to learn better, faster, and deeper.💡 Use both focused and diffuse thinking.🧠 Embrace deliberate practice.⏱ Space out your study sessions.🚫 Avoid illusion of competence.

Learning isn’t just about working harder—it’s about working smarter.

📚 If you haven’t yet, check out her course or her book. It’s a masterclass in building the superpower of lifelong learning.

Today, we are joined by Elizabeth Lotardo.

Elizabeth Lotardo is a consultant, writer, and training creator who helps organizations drive emotional engagement. Her new book, Leading Yourself, is about creating meaning, joy, and opportunities at work, even if your job isn’t perfect. You’ll learn how to find more meaning in your role, quiet fear or anxiety about the future, and create opportunities that enable you to do your best work. At McLeod & More Inc, I'm the VP of Client Services, working with clients like Salesforce, DraftKings, Hilton, and numerous Berkshire Hathaway organizations. I’ve designed programs for senior leaders, frontline managers, and entry-level teammates that enable everyone to create more purpose-driven work experiences. She is also the co-author of Selling with Noble Purpose and write for Harvard Business Review.

In this episode, we explore the transformative power of self-leadership and how managing the space between your ears becomes the cornerstone of effective leadership. Elizabeth reveals why so many people struggle to find purpose in their work and provides practical strategies for creating meaning even in mundane roles.

Key topics include:

• Why finding purpose in work is challenging 

• The critical difference between passion and purpose 

• Techniques for discovering your ripple effect and understanding your true impact

• How to break free from negative purpose cycles 

• The Stockdale Paradox and how to balance optimism with confronting brutal realities

Whether you're struggling to find meaning in your current role or looking to enhance your self-leadership capabilities, Elizabeth's insights will help you develop the foundational skills needed to lead yourself effectively before attempting to lead others.

Elizabeth Lotardo's Book: https://www.amazon.com/Leading-Yourself-Meaning-Opportunities-Already/dp/1394238703 

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Website and live online programs: http://ims-online.com 

Blog: https://blog.ims-online.com/ 

Podcast: https://ims-online.com/podcasts/ 

LinkedIn: https://www.linkedin.com/in/charlesgood/ 

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:30) Tool: Understanding Why People Struggle to Find Purpose in Work

(02:50) Technique: Distinguishing Between Passion and Purpose for Greater Impact

(04:25) Tip: Articulating Your Ripple Effect to Understand Work Impact

(07:35) Technique: Breaking Free from Lack of Purpose Cycles

(09:10) Tip: Shifting Focus from Seeking Purpose to Creating It

(13:45) Technique: Adding Support Beams When Changing Core Beliefs

(15:10) Tip: Applying the Stockdale Paradox to Daily Leadership Challenges

(16:35) Tool: Using 20 Seconds of Insane Courage in Corporate Settings

(19:25) Tip: Reframing Change as Growth Opportunity

(21:00) Tool: Learning from Failure and Knowing When to Pivot

(23:15) Technique: Operating Effectively Despite Uncertainty

(24:30) Tip: Choosing Consistency Over Intensity for Goal Achievement

(27:25) Tool: Setting Input-Based Goals Instead of Output-Based Promises

(31:56) Conclusion

#CharlesGood #ElizabethLotardo #TheGoodLeadershipPodcast #SelfLeadership #PurposeAtWork #MindsetManagement #PersonalGrowth #LeadershipDevelopment #ProfessionalDevelopment #WorkplacePurpose #ChangeManagement #ResilienceBuilding #GoalSetting #LeadershipMindset #SelfAwareness #PersonalLeadership #WorkplaceMotivation #CareerDevelopment #LeadershipFoundations #EmotionalIntelligence

Today, we are joined by Leslie Zane.

Leslie Zane is an award-winning marketer, TEDx speaker and the foremost authority in harnessing the instinctive mind to accelerate brand and business growth. Like many pioneers, Zane's ideas were dismissed early on. In 1995, she founded Triggers®, a CMO advisory and the first brand consulting firm rooted in behavioral science, where she continued to champion the primacy of the instinctive mind in brand decisions. With her groundbreaking discoveries in boosting salience, the Brand Connectome® and Growth Triggers®, Zane and her team have delivered over 2X incremental revenue growth for their Fortune 100 clients.

In this episode, we explore the revolutionary concept of the Brand Connectome and how it transforms traditional marketing approaches. Leslie challenges long-held marketing beliefs, explaining that the human mind is unpersuadable through conscious appeals, but highly receptive to unconscious triggers that form instinctive associations with brands. 

Key topics include:

• How the Brand Connectome forms in the unconscious mind and drives 95% of purchasing decisions

• Why brands should pursue distinctiveness rather than uniqueness when developing their identity

• The counterintuitive approach of layering multiple messages instead of focusing on "one big idea"

• How growth comes from targeting non-users rather than existing customers

• Why fantasy drives consumer decisions more powerfully than reality-based marketing

Leslie Zane's Book: "The Power of Instinct: The New Rules of Persuasion in Business and Life" LinkedIn: linkedin.com/in/lesliezane 

Website: triggers.com

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesgood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:40) Tool: Understanding the Unconscious Mind's Role in Decision Making

(04:00) Technique: Building the Brand Connectome for Instinctive Choice

(07:00) Tip: Pursuing Distinctiveness Instead of Uniqueness

(11:40) Technique: Combating Negative Brand Perceptions

(13:10) Tip: Why Layered Messaging Beats the "One Big Idea" Approach

(19:50) Technique: The "Keep, Stop, Add" Formula for Brand Evolution

(24:30) Tool: Prioritizing Growth Targets Over Existing Customers

(29:30) Tool: Tapping Into Unconscious Fantasies Instead of Reality

(33:10) Tip: Why Emotions Alone Don't Drive Brand Decisions

(37:50) Technique: Preventing Digital Brand Atrophy Through Consistency

(40:00) Conclusion

#CharlesGood #LeslieZane #TheGoodLeadershipPodcast #BrandConnectome #UnconsciousDecisionMaking #GrowthTriggers #DistinctiveBrandAssets #ConsumerPsychology #BrandStrategy #LayeredMessaging #GrowthMarketing #BrandEvolution #MarketingMyths #InstinctiveChoice #BrandLoyalty #FantasyMarketing #TriggersBrandConsulting #PowerOfInstinct #BrandManagement #BrandConsistency

Jason D. Patent, Ph.D. (he/him), is founder and principal at JP Global Lead LLC and co-founder of BridgeLabs. A fluent speaker of Mandarin Chinese, he is an organizational leader, consultant, author, thought leader, instructor, and workshop facilitator in the fields of global leadership and global diversity, equity, and inclusion. For seven years he was Director of the Robertson Center for Intercultural Leadership at U.C. Berkeley’s International House.

Jason's Book: https://www.jasonpatent.com/

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:30) Tip: Power dynamics in the workplace

(06:01) Tip: Seek honest feedback

(13:18) Technique: Empowering employees

(17:00) Technique: Emotional regulation and workplace interactions

(20:11) Tool: Amygdala hijack and emotional reaction

(21:43) Conclusion

May Busch is an international executive and career coach, speaker, facilitator, and the author of Accelerate: 9 Capabilities to Achieve Success at Any Career Stage. She is passionate about helping people thrive at work and reach their full potential. She is Senior Advisor and Executive in Residence in the Office of the President, and Professor of Practice at W.P. Carey School of Business, at ASU.
 
Previously, May enjoyed a 24-year career in investment banking, most recently as COO for Morgan Stanley Europe. She chaired the firm's European Diversity Council and was a member of its European Management Committee. A graduate of Harvard Business School, May is dedicated to promoting greater thought leadership, diversity, and entrepreneurial spirit in the workplace.
 
May's Book: https://maybusch.com/books/accelerate/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction
(01:13) Tool: Strategies for Effective Communication
(04:21) Tool: The Five-Minute Rule and the Rule of Three
(09:27) Technique: Improving Decision-Making
(16:25) Tip: Transition from Caretaker to Rainmaker
(22:14) Technique: Building Self-Awareness
(23:41) Tool: The Johari Window
(24:54) Technique: Reflecting and Noticing
(27:29) Tip: Importance of Mindset
(29:07) Tip: Physical and Mental Connection
(31:25) Tool: Brand and Reputation
(32:45) Tip: Executive Presence
(33:56) Conclusion

May Busch is an international executive and career coach, speaker, facilitator, and the author of Accelerate: 9 Capabilities to Achieve Success at Any Career Stage. She is passionate about helping people thrive at work and reach their full potential. She is Senior Advisor and Executive in Residence in the Office of the President, and Professor of Practice at W.P. Carey School of Business, at ASU.
 
Previously, May enjoyed a 24-year career in investment banking, most recently as COO for Morgan Stanley Europe. She chaired the firm's European Diversity Council and was a member of its European Management Committee. A graduate of Harvard Business School, May is dedicated to promoting greater thought leadership, diversity, and entrepreneurial spirit in the workplace.
 
May's Book: https://maybusch.com/books/accelerate/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction
(01:15) Technique: Developing Capabilities
(08:10) Tool: Career Potential S-Curve
(03:04) Tip: Importance of People Skills
(06:09) Tip: Owning Personal Development
(13:39) Technique: The Learn-Do-Show Model
(16:42) Tip: Team Leadership
(20:52) Tip: Become a Talent Magnet
(21:36) Technique: The Reframing of Work
(22:45) Tip: Unifying compelling vision
(23:29) Tip: Promoting team members
(24:23) Conclusion

Dr. Kristen Lee is a recognized, award-winning clinician, author and Behavioral Science professor from Boston with more than twenty years in the field.

Her work has been featured on NPR and CBS radio. Dr. Lee has a robust platform—she speaks across the U.S. and around the globe with business leaders, educators, physical and mental health professionals and general audiences. Some of the venues she speaks at include Harvard University, Ted X, Virgin Pulse, and Johnson & Johnson.
 
Dr. Lee's Books: https://kristenlee.com/books/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction
(01:06) Technique: What is Mentalligence?
(06:48) Tools: Agility and unlearning
(08:14) Technique: Identifying and avoiding behavioral traps
(10:31) Tool: Metacognition and rumination
(14:32) Tip: Critical thinking in the Information Age
(20:09) Technique: Balancing skepticism and optimism
(22:25) Tool: The science of resilience
(24:45) Tip: Embracing instability
(25:16) Tip: Finding optimism in adversity
(27:11) Technique: Building resilience with humility
(28:36) Conclusion

Dan Ariely is the bestselling author of Predictably Irrational, The Upside of Irrationality, and The (Honest) Truth About Dishonesty.

He is the James B. Duke Professor of Psychology and Behavioral Economics at Duke University and is the founder of the Center for Advanced Hindsight.

His work has been featured in the New York Times, the Wall Street Journal, the Washington Post, the Boston Globe, and elsewhere.
 
Dan's Books: https://danariely.com/books/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:09) Tool: Funnel of misbelief

(02:24) Tool: Personality traits and misbelief

(07:10) Tip: Ostracism and social dynamics

(14:46) Tool: Cognitive dissonance and trust

(20:54) Technique: Breaking the cycle of mistrust

(24:36) Tip: Superman comparison

(25:27) Tool: Creating a system for the mind

(26:47) Tip: Recognizing susceptibility to misinformation

(27:34) Technique: Addressing the challenges of misinformation

(28:22) Key takeaway

(29:03) Conclusion

Dan Ariely is the bestselling author of Predictably Irrational, The Upside of Irrationality, and The (Honest) Truth About Dishonesty.

He is the James B. Duke Professor of Psychology and Behavioral Economics at Duke University and is the founder of the Center for Advanced Hindsight.

His work has been featured in the New York Times, the Wall Street Journal, the Washington Post, the Boston Globe, and elsewhere.
 
Dan's Books: https://danariely.com/books/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction
(01:29) Dan’s background
(06:48) Tool: Lens from which we see the world
(11:01) Tool: The stress element
(21:45) Tool: The cognitive element
(25:11) Tip: Utilizing explanatory depth
(27:32) Tip: Openness to new ideas
(28:33) Conclusion

Stephen Young is a former Senior Vice President and Chief Diversity Officer at JPMorgan Chase. Steve has been a featured speaker at business conferences worldwide. He is much sought after for his powerful and engaging presentation style. His widely acclaimed seminar MicroInequities: The Power of Small™ has been embraced by over 20% of Fortune 500 corporations in 35 countries, in every region of the world and is being touted by corporate America as the new paradigm for diversity and leadership.
 
His work has been published in numerous business articles and recognized in a wide range of business publications, including The Wall Street Journal and Time Magazine and Harvard Business Review’s Management Newsletter. His program was also featured by Oprah Winfrey in two issues of her “O” Magazine.
 
McGraw-Hill published his top-selling book, Micromessaging: Why Great Leadership is Beyond Words. His latest best-selling book is titled, The Power of Evolved Leadership: Inspire Top Performance by Fostering Inclusive Teams.
 
The Power of Evolved Leadership:
https://www.amazon.com/Evolved-Leader-Stephen-Young/dp/126001083X/ref=sr_1_1crid=2LPSWFULB5KSM&keywords=the+power+of+evolved+leadership&qid=1706217826&sprefix=power+of+evolved%2Caps%2C93&sr=8-1
 
Insight Education Systems:
www.insighteds.com
 
Questions:
info@insighteds.com

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction

(01:14) Tool: 4 Dimensions of effective communication

(01:47) Tool: Courage vs. charisma

(03:59) Technique: Improving courage skills

(08:14) Tip: Persuasiveness in leadership

(12:31) Tip: Authenticity in leadership

(18:01) Tip: Humility and Self-Promotion

(21:34) Tip: Humility is overrated

(22:33) Tool: Strategic seating example

(25:26) Tool: Stay interviews

(28:14) Tool: Importance of engagement

(29:29) Conclusion

Stephen Young is a former Senior Vice President and Chief Diversity Officer at JPMorgan Chase. Steve has been a featured speaker at business conferences worldwide. He is much sought after for his powerful and engaging presentation style. His widely acclaimed seminar MicroInequities: The Power of Small™ has been embraced by over 20% of Fortune 500 corporations in 35 countries, in every region of the world and is being touted by corporate America as the new paradigm for diversity and leadership.
 

His work has been published in numerous business articles and recognized in a wide range of business publications, including The Wall Street Journal and Time Magazine and Harvard Business Review’s Management Newsletter. His program was also featured by Oprah Winfrey in two issues of her “O” Magazine.
 

McGraw-Hill published his top-selling book, Micromessaging: Why Great Leadership is Beyond Words. His latest best-selling book is titled, The Power of Evolved Leadership: Inspire Top Performance by Fostering Inclusive Teams.
 

The Power of Evolved Leadership:
https://www.amazon.com/Evolved-Leader-Stephen-Young/dp/126001083X/ref=sr_1_1crid=2LPSWFULB5KSM&keywords=the+power+of+evolved+leadership&qid=1706217826&sprefix=power+of+evolved%2Caps%2C93&sr=8-1
 

Insight Education Systems:
www.insighteds.com
 

Questions:
info@insighteds.com

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction

(02:07) Defining leadership

(03:19) Tool: The skills and traits of great leadership

(05:23) Technique: The PMV leadership model

(07:41) Tool: Values and integrity

(09:47) Tool: Deontological and teleological ethics

(14:51) Technique: Respect vs. being respected

(19:32) Tip: Equitable treatment and misguided approach

(21:25) Conclusion

Park Howell is called The World's Most Industrious Storyteller helping businesses grow by as much as 600% using his three proven storytelling frameworks. He is the host of the popular Business of Story podcast, ranked among the top 10% of downloaded podcasts in the world, which Feedspot named the #1 business storytelling podcast for 2022.

He wrote Brand Bewtichery: How to Wield the Story Cycle System™ to Craft Spellbinding Stories for Your Brand, and his latest book, The Narrative for Gym for Business: Introducing the ABT Framework for Business Communication and Messaging.

Park is a sought-after international speaker who helps leaders excel through the stories they tell.

Park's Books: https://www.amazon.com/stores/author/B09CX52WZY
Park's Podcast: https://businessofstory.com/podcast/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:13) The call to adventure

(02:12) Tool: Identifying the antagonists

(04:20) Technique: Embracing obstacles in storytelling

(08:48) Tool: Identifying emotional promises and gifts

(10:59) Tip: Build a storytelling culture

(12:50) Technique: Crafting compelling anecdotal stories

(15:54) Technique: Overcoming the fear of storytelling

(18:14) Tip: Celebrating wins on the customer journey

(21:49) Tip: Virtuous cycle of engagement

(24:37) Technique: Articulating brand purpose

(28:25) Tip: Building repeat business and rituals

(30:47) Technique: Becoming a better storyteller

(32:01) Conclusion

Park Howell is called The World's Most Industrious Storyteller helping businesses grow by as much as 600% using his three proven storytelling frameworks. He is the host of the popular Business of Story podcast, ranked among the top 10% of downloaded podcasts in the world, which Feedspot named the #1 business storytelling podcast for 2022.

He wrote Brand Bewtichery: How to Wield the Story Cycle System™ to Craft Spellbinding Stories for Your Brand, and his latest book, The Narrative for Gym for Business: Introducing the ABT Framework for Business Communication and Messaging.

Park is a sought-after international speaker who helps leaders excel through the stories they tell.

Park's Books: https://www.amazon.com/stores/author/B09CX52WZY
Park's Podcast: https://businessofstory.com/podcast/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:14) Tool: The Story Cycle System

(07:32) Tool: The hero's journey

(13:28) Tip: Raise the stakes and understand the audience's emotional wishes

(19:02) Tool: The disruption phase

(21:46) Tool: The ABT framework

(24:08) Tip: Case study: Used car dealership in Canada

(26:39) Tool: ABT framework's ubiquity

(27:21) Conclusion

Today, we are joined by Lorraine K. Lee.

Lorraine K. Lee is an award-winning global keynote speaker, an instructor for Stanford Continuing Studies and LinkedIn Learning, and the author of Unforgettable Presence: Get Seen, Gain Influence, and Catapult Your Career (Wiley, 2025). She is recognized as a LinkedIn Top Voice and has more than 300,000+ LinkedIn followers and over a decade of experience leading editorial teams at the world’s top tech firms. 

Lorraine has been invited as a guest speaker to some of the world’s most recognizable brands including Zoom, Cisco, Amazon, ASICS, Hilton, and McKinsey and Company. She covers a wide range of topics including creating engaging virtual presentations, growing your presence on LinkedIn, effectively communicating in a virtual world, leading collaborative remote and distributed teams that thrive, and designing impactful virtual and hybrid meetings. Before starting her own company, Lorraine was a founding editor at companies like Prezi, SlideShare, and LinkedIn. In these roles, she collaborated with global business leaders and helped launch core products including LinkedIn Daily Rundown and LinkedIn Newsletters. Lorraine has been featured in publications including Forbes, Inc., Bloomberg, ReadWrite, and Entrepreneur, and has also been a guest on many podcasts.

In this episode, we explore advanced strategies for professional communication and presence building. Lorraine shares practical frameworks for improving your writing, mastering public speaking anxiety, creating engaging virtual presentations, and building influential relationships. 

Key topics include:

• How to make your writing more effective through audience-focused, simplified communication

• Techniques to overcome public speaking anxiety and create engaging virtual presentations

• The RAVE framework for building influence (Relationships, Appearance, Visibility, Expertise)

• Understanding the difference between mentors and sponsors and how to approach them

• Strategies for networking as an introvert that minimize discomfort and maximize results

Lorraine K. Lee's Book: "Unforgettable: Master the Art of Making Your Personal Brand Stand Out"

LinkedIn: linkedin.com/in/lorraineklee

Free LinkedIn Guide: lorrainekaylee.com/linkedinguide

Website: lorrainekaylee.com

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesgood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:20) Tip: Transforming Your Written Communication

(03:50) Tool: Eliminating Minimizing Language for Confidence

(05:00) Technique: Calming Public Speaking Nerves

(07:30) Tool: Designing Virtual Presentations as Experiences

(09:40) Technique: Capturing Audience Attention in First Moments

(10:50) Tip: Using Think-Do-Feel Framework for Presentations

(11:50) Tool: Adding Movement to Keep Engagement High

(13:30) Technique: Raising Your Voice to Eliminate Filler Words

(15:20) Tool: The RAVE Model for Building Influence

(17:50) Tip: Demonstrating Expertise Through Content Curation

(18:00) Technique: Distinguishing Between Mentors and Sponsors

(20:40) Tool: Creating Informal Mentor Moments

(21:40) Tip: Networking Strategies for Introverts

(23:20) Technique: Understanding Executive Presence vs. Overall Presence

(24:50) Tool: The Three Cs of Modern Executive Presence

(26:20) Tip: Reframing Imposter Syndrome as Growth

(28:30) Conclusion

#CharlesGood #LorraineKLee #TheGoodLeadershipPodcast #ProfessionalPresence #VirtualPresentation #PublicSpeakingTips #ExecutivePresence #InfluenceBuilding #MentorshipStrategies #NetworkingForIntroverts #ImposterSyndrome #RAVEModel #CommunicationSkills #CareerBranding #DigitalPresence #LinkedInTips #ProfessionalDevelopment #ThoughtLeadership #PersonalBranding #VirtualCommunication

According to Forbes.com, Alice Heiman is among the world's leading experts on the complex sale. Heiman and her team incorporate the newest research and best practices to provide sales programs that generate immediate and sustainable results profitably. Alice Heiman, LLC is a leading sales consultancy which helps its clients find new business and grow existing accounts.

Alice's Website: https://aliceheiman.com/
Sales Talk for CEO's Podcast: https://aliceheiman.com/podcast/
Alice's LinkedIn: https://www.linkedin.com/in/aliceheiman/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
((00:19) Tip: The Role of Senior Leaders in Sales
(02:41) Tip: Supporting Sales Teams During Challenging Times
(06:34) Tip: Leading Sales Through a Recession
(12:07) Tip: The Best Place to Get New Business
(17:16) Tool: Marketing and Sales Alignment
(19:31) Technique: Targeting and Alignment
(20:28) Tool: Content Creation and Curation
(23:02) Tip: CEO's Understanding of Customers
(24:39) Technique: Adapting to the Buyer Journey
(25:07) Conclusion

According to Forbes.com, Alice Heiman is among the world's leading experts on the complex sale. Heiman and her team incorporate the newest research and best practices to provide sales programs that generate immediate and sustainable results profitably. Alice Heiman, LLC is a leading sales consultancy which helps its clients find new business and grow existing accounts.

Alice's Website: https://aliceheiman.com/
Sales Talk for CEO's Podcast: https://aliceheiman.com/podcast/
Alice's LinkedIn: https://www.linkedin.com/in/aliceheiman/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction
(01:25) Alice's Journey to Sales
(05:22) Technique: Buyer-Centric Selling
(14:04) Technique: Meeting Buyers Where They Are
(17:13) Tip: Founder-Led Sales & Building Sales Organization
(22:06) Tip: Finding Entrepreneurial Salespeople
(23:05) Tool: Managing Salespeople
(24:10) Technique: Hiring and Training Strategies
(24:49) Conclusion

Matt Abrahams is a passionate, collaborative and innovative educator, author, podcast host, and coach. He is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business where he teaches two very popular classes in Strategic Communication and Effective Virtual Presenting. He received Stanford GSB’s Alumni Teaching Award in recognition of his valued service to teaching Stanford Alumni around the world.

In addition to his teaching, Matt is much sought-after keynote speaker and communication consultant for Fortune 100 companies. His online talks garner millions of views and he hosts the popular, award winning GSB podcast called Think Fast Talk Smart.

Matt's Books: https://mattabrahams.com/books/
Matt's Podcast: https://mattabrahams.com/podcast/
Matt's Website: https://mattabrahams.com/
Matt's LinkedIn: https://www.linkedin.com/in/maabrahams/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction
(00:31) Tool: The Three P’s that lead to listening well
(02:19) Tool: Pace, space, and grace
(04:36) Tip: Listening attitude
(06:18) Technique: Structuring spontaneity
(09:24) Tip: Swiss Army Knife of structures
(11:36) Tip: Stockpiling stories
(14:03) Tool: The F-Word of spontaneous speaking
(17:37) Tip: The curse of knowledge and passion
(18:52) Technique: The grandmother test
(19:09) Tip: Minimal words
(22:05) Tip: Rebranding small talk
(24:23) Technique: Initiating small talk
(25:38) Technique: Exiting small talk
(27:33) Tip: Best communication advice
(28:12) Key takeaway
(29:23) Conclusion

Matt Abrahams is a passionate, collaborative and innovative educator, author, podcast host, and coach. He is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business where he teaches two very popular classes in Strategic Communication and Effective Virtual Presenting. He received Stanford GSB’s Alumni Teaching Award in recognition of his valued service to teaching Stanford Alumni around the world.

In addition to his teaching, Matt is much sought-after keynote speaker and communication consultant for Fortune 100 companies. His online talks garner millions of views and he hosts the popular, award winning GSB podcast called Think Fast Talk Smart.

Matt's Books: https://mattabrahams.com/books/
Matt's Podcast: https://mattabrahams.com/podcast/
Matt's Website: https://mattabrahams.com/
Matt's LinkedIn: https://www.linkedin.com/in/maabrahams/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction
(01:18) Technique: Taming the anxiety monster
(02:58) Technique: Managing anxiety symptoms
(06:12) Technique: Reframing anxiety as excitement
(07:33) Tool: Dealing with blank out moments
(10:10) Technique: Eliminating filler language
(13:31) Tip: Create a personalized anxiety management plan
(16:29) Technique: Reframing failures as mistakes
(18:24) Tip: Conversations, not performances
(20:25) Tip: The audience wants you to do well too
(21:27) Tip: Focus on the next play

With an extensive background in education, service, leadership development, and philosophy, Andrew is devoted to empowering other leaders. His exceptional skill in program design has played a pivotal role in creating impactful changes in organizations, helping Leaders Atlas scale to new heights.

He is also the co-founder of Education in Sight, a nonprofit that provides access to eye exams and eyeglasses for underprivileged children in Western China. In addition, he co-founded of Mantra, a sunglasses company and social enterprise that donates a pair of eyeglasses to a child in need for every pair of sunglasses it sells.

Education in Sight: http://eis.vision/
Leaders Atlas: https://www.leadersatlas.com/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(02:02) The problem that led to starting Education in Sight

(05:02) Challenges in providing glasses to children in rural China

(07:36) Tip: Changing people’s mindset and behavior

(10:25) Transitioning to a social enterprise

(14:18) Challenges of running an NGO in China

(16:20) Education in Sight success story

(18:07) Tip: How others can make a difference

(19:45) Recognizing and addressing injustice

(20:42) Tool: Impact of identifying passions

(21:27) Andrew’s latest company: Leaders Atlas

(23:31) Taking the first step to make an impact

(24:57) Conclusion

Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, the State of Tennessee, Nestlé, Canada Post, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and the City of Toronto, among others.

As an award-winning and best-selling author, Dan has written four books: LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. His fifth book, WORK-LIFE BLOOM, will be published in 2023. Dan also writes for Forbes, Harvard Business Review, and other outlets.

Dan is a renowned keynote speaker who has presented at four TED events and has delivered over 600 keynotes . He is an adjunct professor at the University of Victoria's Gustavson School of Business and has received over 25 industry, individual, and book awards.

Dan's career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed, and multiple industry certifications and awards. Notably, Dan is listed on the Thinkers50 Radar, HR Weekly's 100 Most Influential People in HR, PeopleHum's Top 200 Thought Leaders to Follow, and Inc. Magazine's Top 100 Leadership Speakers.

Dan's Books: https://www.danpontefract.com/booksbydan/

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction

(00:43) Dan’s book, Open to Think

(05:24) Technique: Creative Thinking and Marinating in the Moment

(10:41) Technique: Building Creative Thinking Skills

(13:44) Tip: The Maginot Line and the Importance of Critical Thinking

(15:47) Tip: The Impact of Technology on Critical Thinking

(21:35) Technique: Deciphering

(24:33) Technique: Deep Work and Performance

(27:50) Technique: Time Cushioning and Situational Capacity

(30:33) Tool: Circle of Competence

(31:19) Applied Thinking Challenges

(37:34) Tip: Continuous Learning

(40:35) Technique: Being Ruthless and Humane

(43:04) Tip: Popcorn Metaphor

(46:09) Key Takeaway

(47:09) Conclusion

Jen Shirkani is a nationally recognized expert on emotional intelligence and a featured speaker at national and state conferences, universities, government agencies, and at business organizations around the world. She is the author of Ego vs EQ and Choose Resilience, guides for leveraging the power of emotional intelligence. In addition to emotional intelligence, she frequently speaks and writes about employee engagement, interviewing and selection, and coachability.

She holds a Master's Degree in Organizational Leadership. She has also been a frequent guest of several national radio programs, and has been featured in Bloomberg/Businessweek, Leadership Excellence magazine, Reader's Digest,Inc.com, Business Insider, Publishers Weekly, Fast Company, and Upstart Business Journal.

Based in Phoenix, Jen speaks globally to share her insights on how to make common sense more common.

Jen's Books: https://jenshirkani.com/bio
Penumbra Website: https://penumbra.com

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction
(01:01) Jen’s Background
(03:14) Tool: Ego vs EQ
(04:52) Tip: Importance of Emotional Intelligence for Leaders
(07:01) Tip: Challenges in Receiving Feedback
(10:53) Technique: 360 Feedback Assessment
(12:57) Tool: Three R's Framework for Emotional Intelligence
(14:59) Technical Skills vs. Leadership Skills
(18:34) Surrounding Oneself with Similar People
(22:10) Tool: Delegating Properly
(24:21) Technique: Transitioning from Technical Skills
(25:41) Tip: Building Trust
(27:14) Tip: Don’t be Blind to Downstream Impact
(30:27) Underestimating Visibility
(34:40) Losing Touch with Frontline Experience
(38:45) Tool: Emotional Intelligence and Behavioral Science
(40:39) Key Takeaway
(42:04) Conclusion

Kathy Caprino, M.A. is an internationally recognized executive and leadership coach, writer, TEDx and organizational speaker and educator dedicated to the advancement of women in business. A former corporate VP, she is also a trained therapist, seasoned executive coach, Senior Forbes contributor (with over 41 million views), a top media source on careers, and the author of two bestselling books -- Breakdown, Breakthrough and her new book The Most Powerful You:7 Bravery-Boosting Paths to Career Bliss.

With her Finding Brave podcast (ranking in the Top 100 Apple Career Podcasts), books, assessments, coaching programs, courses and other key resources, Kathy’s been named a Top Career Coach and Leadership Voice in the U.S. and internationally and her core mission is to support a “finding brave” global movement that empowers professionals to close their power gaps and reach their highest, most rewarding potential and impact in their work.

Kathy's Books: https://kathycaprino.com/store/

Career Path Self Assessment: https://kathycaprino.com/free-assessment/

7 Power Gaps Survey: https://kathycaprino.typeform.com/to/bgsgub

Kathy's Ted Talk: https://www.youtube.com/watch?v=7ZypRbxVekM

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(00:46) Kathy’s Background and mission

(04:20) Technique: Identifying Missing Ingredients

(05:24) Tip: The Importance of Power and Bravery

(07:16) Technique: Reframing the concept of Power

(09:41) Tool: The Seven Power Gaps

(12:27) Tip: The Power of Reframing

(15:48) Tip: Ask for what you deserve

(20:06) Tool: Overcoming vulnerability and seeking help

(22:15) Tip: The power of seeking help

(24:32) Tip: The importance of mentors and sponsors

(28:36) Networking and introversion

(31:58) Technique: Finding mentors and sponsors

(35:40) Tip: Don’t lose sight of your dreams

(42:16) Tip: Building an intimate relationship with oneself

(44:13) Technique: Recognizing your special talents

(45:05) Key Takeaway

(45:58) Conclusion

Michelle Brody, PhD, is a clinical psychologist and executive coach who brings 25 years of experience to the challenging problem of interactional conflict. Dr. Brody has worked with global teams, complicated couple conflicts, and polarized communities, and has deep expertise in unlocking stuck dynamics. Her approach for teams is informed by powerful psychological tools that break down defensive walls, build trust, shift unproductive mindsets, and change vicious interactional cycles. She is the author of Own Your Armor: Revolutionary Change for Workplace Culture.

Dr. Brody has helped teams reach greater collaboration, improve communication, and resolve tension across a wide range of industries; at global companies like Meta (Facebook), Siemens, and Alcoa, as well as for smaller companies, startups, and partnerships. She has also served as a master trainer of psychologists, professional coaches, and professionals who work in human resources and learning & development.

Michelle's Books: https://www.michellebrody.com/own-your-armor

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(00:28) Michelle’s Background

(02:09) Why Michelle chose to illustrate the book

(03:41) Tool: Under and over the table dynamics

(05:58) Tool: Unpacking threats and armor

(12:50) Tool: The concept of "bad apples"

(16:31) Tip: Impact of armor on team dynamics

(18:35) Tip: Contribution of good apples to team dynamics

(22:30) Tip: Armoring as a state, not a personality trait

(23:08) Technique: Giving feedback and separating behavior from personality

(26:22) Tip: Circular nature of conflict and bad apple behavior

(29:21) Technique: Owning your armor in relationships

(33:43) Tip: Leaders going first and owning their armor

(38:22) Tool: Building trust and culture through vulnerability

(41:42) Technique: Unlocking team strengths through owning armor

(43:41) Tip: Removing Armor

(44:22) Conclusion

Alex Brueckmann is the founder and CEO of Brueckmann Executive Consulting based in Vancouver, Canada. As a strategy facilitator, speaker, and author, he helps businesses reach unmatched levels of alignment, performance, and results. Alex has impacted thousands of business leaders worldwide, ranging from start-ups to Fortune 50 companies.

His latest book, The Strategy Legacy: How to Future Proof a Business and Leave Your Mark provides a proven process for strategy design combined with The Nine Elements of Organizational Identity framework to align action for success.

Alex's Books: https://brueckmann.ca/books/

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(03:45) Tip: The importance of business strategy

(07:01) Tool: The Strategy Trident

(11:10) Tool: Purpose, Impact, and Strategy

(14:23) Technique: Using foresight and signaling in strategy

(21:05) Tip: Creating meaningful work and tangible outcomes

(24:53) Tool: Vision and impact

(25:28) Tool: Strategic styles and industry understanding

(29:48) Tip: Culture vs. Strategy

(34:31) Tool: Organizational identity elements

(40:09) Tool: Strategy Maps and Goals

(43:18) Tool: Targets, Capabilities, and Management Systems

(46:56) Tool: Remuneration and Incentive Structures

(47:40) The Disconnect between HR and L&D Training

(48:48) Key Takeaway

(49:31) Conclusion

Today, we are joined by Lorraine K. Lee.

Lorraine K. Lee is an award-winning global keynote speaker, an instructor for Stanford Continuing Studies and LinkedIn Learning, and the author of Unforgettable Presence: Get Seen, Gain Influence, and Catapult Your Career (Wiley, 2025). She is recognized as a LinkedIn Top Voice and has more than 300,000+ LinkedIn followers and over a decade of experience leading editorial teams at the world’s top tech firms. Lorraine has been invited as a guest speaker to some of the world’s most recognizable brands including Zoom, Cisco, Amazon, ASICS, Hilton, and McKinsey and Company. She covers a wide range of topics including creating engaging virtual presentations, growing your presence on LinkedIn, effectively communicating in a virtual world, leading collaborative remote and distributed teams that thrive, and designing impactful virtual and hybrid meetings. Before starting her own company, Lorraine was a founding editor at companies like Prezi, SlideShare, and LinkedIn. In these roles, she collaborated with global business leaders and helped launch core products including LinkedIn Daily Rundown and LinkedIn Newsletters. Lorraine has been featured in publications including Forbes, Inc., Bloomberg, ReadWrite, and Entrepreneur, and has also been a guest on many podcasts.

In this episode, we explore the art of personal branding and why it's essential for career success in today's professional landscape. From crafting a unique and powerful introduction to leveraging LinkedIn effectively, Lorraine shares actionable techniques that help professionals stand out without feeling inauthentic or overly promotional.

Key topics include:

• Why everyone already has a personal brand and the importance of being intentional about it

• How to share accomplishments authentically using data and collaborative language

• The EPIC framework for defining your personal brand elements

• Mastering virtual presence through the TEA approach: Tech, Energy, and Aesthetics

• Building a strategic LinkedIn presence that opens doors for opportunities

Lorraine K. Lee's Book: "Unforgettable: Master the Art of Making Your Personal Brand Stand Out" LinkedIn: linkedin.com/in/lorraineklee

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesgood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:30) Tip: The Foundation of Good Work Before Brand Building

(03:10) Technique: Becoming CEO of Your Own Career

(05:40) Tool: Sharing Accomplishments Without Bragging

(07:00) Technique: The EPIC Framework for Brand Development

(10:20) Tool: Creating a Unique and Powerful Introduction (UPI)

(12:50) Technique: The TEA Approach for Virtual Presence

(16:00) Tip: Using Body Language to Enhance Video Presence

(17:40) Tool: Transforming Small Talk Into Meaningful Conversations

(20:00) Technique: Leveraging LinkedIn Beyond Job Hunting

(22:40) Conclusion

#CharlesGood #LorraineKLee #TheGoodLeadershipPodcast #PersonalBranding #LinkedInStrategy #VirtualPresence #CareerDevelopment #ProfessionalVisibility #CommunicationSkills #VideoPresence #NetworkingTips #AuthenticPersonalBrand #ContentStrategy #EPICFramework #PersonalBrandBuilding #CareerAdvancement #LeadershipPresence #VirtualCommunication #ProfessionalNetworking #ThoughtLeadership

John Miller was born in 1958 in Ithaca, N.Y. His dad, Jimmy Miller, was the Cornell University wrestling coach and a small-town pastor. This is probably why John finds it so natural to coach and teach!

At 18, John asked 16-year-old, Karen, on a date and they married in June 1980. After being hired by Cargill off the Cornell U. campus to be a “grain trader,” John and Karen lived in three states in five years, finally settling in Minneapolis, MN. In early 1986, John began a new career providing leadership and sales management training to Twin Cities’ corporations from all industries.

This is how and when John created QBQ! The Question Behind the Question. Throughout a decade of selling and facilitating training for executives and managers, he discovered the incredible need for personal accountability. In 1995, he chose to become a keynote speaker, titling his sessions “Personal Accountability and the QBQ!”—even though some people told him that “personal accountability isn’t a topic.”

The QBQ Book: https://qbq.com/books/

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:00) John’s Background and the QBQ method

(03:19) Tool: The QBQ framework helps overcome blamestorming

(04:17) Technique: Importance of using what and how questions

(06:06) Tool: Avoiding why questions and victim thinking

(07:39) Tip: Stress is a choice, taking responsibility for our responses

(09:02) Tip: Starting questions with when leads to procrastination

(10:15) The origins of the QBQ method

(12:28) Tip: The danger of blaming others and not taking responsibility

(14:08) Tip: The story of beating the referee

(16:21) Technique: Focusing on what you can control

(18:06) Tip: Dispelling the myths of accountability

(19:24) Technique: Accountability starts with personal change

(21:31) Tip: The importance of personal accountability and focusing on oneself

(23:41) Tip: The importance of taking action and going above and beyond

(25:12) Tip: Story about Jacob going above and beyond

(29:32) Tip: The significance of doing something for others that you didn’t have to do

(31:42) Tool: Personal accountability as a moment-to-moment practice

(33:41) Key takeaway

(35:14) Conclusion

Scott Osman is the cofounder and CEO of 100 Coaches, a company that offers services and opportunities that amplify the collective impact of its members. He has over six years of experience in preparing, developing, and energizing inspired leaders for the future, as a certified executive coach and a member of the Marshall Goldsmith Stakeholder Centered Coaching network.

Jacquelyn Lane is the President of 100 Coaches Agency, an organization designed to amplify the collective impact of the world’s most iconic leadership thinkers and executive coaches. She is the co-designer of 100 Coaches Agency proprietary curation process and the company’s relationship-first philosophy. In her role as President, she oversees the growth and development of the Agency, serves as a critical pillar of the 100 Coaches community, and is a member of the editorial team that selects the authors and titles published in their new book imprint, 100 Coaches Publishing.

They are the co-authors of Becoming Coachable: Unleashing the Power of Executive Coaching to Transform Your Leadership and Life.

Becoming Coachable Book: https://becomingcoachable.com/

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(02:50) Tip: The importance of being coachable

(04:04) Coaching as an investment

(06:48) Tool: Difference between coaching and mentoring

(09:22) The curse of expertise

(11:14) Tip: The two most common types of coaches

(12:20) Technique: The curation process for finding the right coach

(17:29) Tip: Lessons from Peter Drucker on leadership

(20:37) Tip: Be open to change in the coaching process

(25:23) Tip: Blind spots and the need for feedback

(27:56) Technique: How to receive feedback and the power of saying thank you

(29:20) Tip: Overcoming the hurdle of expecting others to have the same level of passion

(31:33) Taking action and being held accountable by a coach

(36:05) Tool: Difference between feedback and accountability

(38:24) Tool: The 20 Question Process

(42:43) Different leadership styles

(48:24) Key takeaway

(48:49) Conclusion

One of the world’s leading business thinkers, David Burkus’ forward-thinking ideas and bestselling books are helping leaders and teams do their best work ever.

He is the bestselling author of six books about business and leadership. His books have won multiple awards and have been translated into dozens of languages.

His insights on leadership and teamwork have been featured in the Wall Street Journal, Harvard Business Review, USAToday, to name but a few. Since 2017, Burkus has been ranked as one of the world’s top business thought leaders by Thinkers50.

As a sought-after international speaker, his TED Talk has been viewed over 2 million times. He’s worked with leaders from organizations across all industries including Google, Stryker, Fidelity, Viacom, and even the US Naval Academy.

Dr. Burkus' Books: https://davidburkus.com/books/

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(02:26) The importance of teams in the workplace

(03:24) Tip: The definition of a team has expanded beyond direct reports

(04:04) Tip: Talent alone does not make a high-performing team

(05:02) Tool: The three elements of a high-performing team's culture

(07:49) Technique: Using empathy to achieving common understanding

(08:22) Tip: Collective intelligence and its relationship to team performance

(10:29) Tool: The importance of role clarity in a team's culture

(13:38) Technique: High-performing teams have bursts of communication and solo work

(17:38) Tip: Empathy is like playing chess, not checkers

(20:42) Tool: Importance of specific and detailed praise for team members

(22:06) Tip: Psychological safety is crucial for high-performing teams

(24:18) Alan Mulally's turnaround of Ford focused on building psychological safety

(27:33) Technique: Mark Fields' example of building psychological safety

(29:14) Alan Mulally's vulnerability and competence contributed to Ford's success

(30:06) Technique: Celebrating failures and learning from them establishes psychological safety

(31:08) Tip: The importance of respect and active listening

(35:28) Tool: Pro-social purpose and its impact on motivation and engagement

(37:02) KPMG's "We Shape History" campaign and 10,000 Stories Challenge

(40:23) Tip: People want to do work that matters and be valued

(42:00) Tool: The "It's a Wonderful Life" test to show impact

(43:26) Tip: Fostering a culture that collects impact stories is important

(44:10) The Savannah Bananas as a model of building a winning culture

(47:33) Key takeaway

(48:45) Conclusion

As a business psychologist, Dr. Sharon Melnick is a leading authority helping business professionals move to the next level and have success under stress. Her methods are informed by ten years of research at Harvard Medical School, sharpened by training in cutting edge stress resilience techniques, and field tested by over 7500 clients and training participants.

Dr. Melnick is the author of the newly released book, Success Under Stress: Powerful Tools for Staying Calm, Confident, and Productive when the Pressures On. As CEO of her firm Horizon Point Inc, Dr. Melnick is an internationally renowned speaker and trainer. Her training is from Yale University, UC Berkeley, Harvard Medical School, and the Institute for Management Studies.

Dr. Melnick's Books: https://www.amazon.com/stores/Sharon-Melnick/author/B00AV2JREW

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(02:35) Tip: The power of being the thermostat

(05:10) Technique: Redefining power as an ability for good

(07:03) Tip: The biggest abuse of power is not using it

(07:59) Tool: Sense of agency

(09:01) Tool: Sense of sovereignty

(11:33) Tool: Sense of efficacy

(17:00) Precision: Gaining Clarity

(19:42) Tool: Horizon Point

(23:07) Technique: Shifting from Victim to Learner

(24:04) Scarcity vs. Abundance Mindset

(26:02) Tool: Shifting Perspectives and Setting Intentions

(27:33) Technique: Managing Emotional Reactions and Expressing Emotions

(34:12) Technique: The Cooling Breath Technique

(36:08) Being in Your Power

(37:13) Finding Your Purpose

(39:32) Tool: The small game vs. big game analogy

(41:41) Turning a no into a yes

(46:30) Having a clear vision for change

(48:32) The hero approach versus the humanitarian approach

(50:29) Key takeaway

(51:11) Conclusion

Paul J. Zak is a professor at Claremont Graduate University and is ranked in the top 0.3% of most cited scientists with over 180 published papers and more than 19,000 citations to his research. Zak’s two decades of research have taken him from the Pentagon to Fortune 50 boardrooms to the rainforest of Papua New Guinea.  Along the way he helped start a number of interdisciplinary fields including neuroeconomics, neuromanagement, and neuromarketing.  He has written three general audience books and is a regular TED speaker.

His latest book, Immersion: The Science of the Extraordinary and Source of Happiness (2022), identifies the neurologic basis for extraordinary experiences and uses 50,000 brain measurements to show readers how to create high-impact marketing, entertainment, training, customer experiences, and employee experiences.  The book shows that extraordinary experiences drive up customer lifetime value and provide the neurologic foundation for increased individual happiness.

Zak’s other books are Trust Factor: The Science of Creating High Performance Companies (2017) and The Moral Molecule: The Source of Love and Prosperity (2012).  Trust Factor applies neuroscience to efficiently build high-performance organizations by creating a culture of trust. The Moral Molecule received much attention for Zak’s discovery of the key role played by the neurochemical oxytocin to explain virtuous behaviors and happiness.

Dr. Zak's Books: https://www.amazon.com/stores/Paul-J.-Zak/author/B005VWO61G

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:
(00:00) Introduction
(01:22) The Nature of Good and Evil
(02:16) The Neurological State of Immersion
(06:03) Technique: Creating Extraordinary Experiences
(08:06) Tool: The measurement of extraordinary experiences
(10:11) Tip: Optimizing corporate training through immersion
(11:46) Tool: The role of technology in creating extraordinary experiences
(15:48) Technique: The importance of narrative arcs in creating immersive experiences
(17:04) Technique: Measuring brain activity to predict market outcomes
(18:02) The value of immersion superfans and how to find them
(21:02) Tool: Three Dimensions of Immersion to influence other people’s behaviors
(24:17) Technique: Creative Immersive Peaks with breaks
(27:08) Technique: Curating Immersive Learning Experiences
(29:59) Tool: The 20-20-20 rule for immersive experiences
(32:40) Technique: Crafting emotionally compelling experiences
(34:03) The narrative structure and call to action in TED talks
(37:13) Tip: The importance of creating value and peak immersion experiences for the audience
(39:18) The power of framing stories and social purpose
(44:04) Paul’s Container Store story
(48:12) Tool: The SIRTA Algorithm for Influence or Persuasion
(50:20) Key Takeaway
(51:29) Conclusion

Haydn Shaw has researched and helped clients regarding generational differences for over twenty years. He is author Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart and FranklinCovey’s bestselling workshops Leading Across Generations and Working Across Generations.

He has spoken to over 100,000 people and worked with more than 1,500 businesses (from Fortune 500 companies to start ups), not-for-profit organizations, and governmental agencies. Haydn speaks and consults on generations, leadership, management, trust, productivity and change management. The results from his long term organizational development and change projects have been written up in case studies.

Hailed as a “leadership guru” by the Washington Post, Haydn speaks and consults in excess of 160 days each year to clients who consistently invite him back. He has also worked as a senior consultant with FranklinCovey for over twenty one years. He is one of a handful of consultants in FranklinCovey to win the Chairman’s Award.

Haydn Shaw has delivered hundreds of convention keynotes or small, off-site workshops. Known for taking groups from hilarity to deep reflection, he combines rich content with use-tomorrow tools. His work makes an impact because he does his homework, customizing each speech so that they drive results.

Haydn's Books: https://www.amazon.com/stores/Haydn-Shaw/author/B00ATPW7YS

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(02:34) Tool: The Five-Step Process to Transcend Generational Sticking Points

(03:49) Tool: The Importance of Asking "Why" Instead of "What"

(07:23) Tip: Succession Planning and Knowledge Transfer

(08:38) Technique: Approaches to Dealing with Generations

(12:37) Tool: The Five-Step Process for Leading through Generational Differences

(14:55) The differences in generational needs and flexing

(15:57) Tip: The importance of connecting with different generations

(17:00) Resolving generational sticking points

(23:15) The emphasis on fairness in promotions

(25:23) Characteristics of Generation X

(28:16) The involvement of parents in Millennials' lives

(31:43) The entitlement mentality of millennials

(33:05) Emerging adulthood as a life stage

(36:48) Gen Z's focus on personal identity

(39:03) Gen Z's openness about mental and emotional health

(40:43) Communication divides between generations

(46:05) Technique: Flexing communication preferences to match customer needs

(48:00) Technique: Feedback and Generational Differences

(52:49) Tip: The Importance of Coaching for Gen Z

(53:39) Loyalty and Emerging Adulthood

(54:55) Gen Z's Perspective on Job Loyalty

(56:47) Key Takeaway

(57:39) Conclusion

Todd Henry positions himself as an "arms dealer for the creative revolution", he teaches leaders and organizations how to establish practices that lead to everyday brilliance.

He is the author of six books (The Accidental Creative, Die Empty, Louder Than Words, Herding Tigers, The Motivation Code, Daily Creative) which have been translated into more than a dozen languages, and he speaks and consults across dozens of industries on creativity, leadership, and passion for work.

With more than fifteen million downloads, his podcast The Accidental Creative offers weekly tips for how to stay prolific, brilliant, and healthy.

Todd's book Die Empty was named by Amazon.com as one of the best books of 2013. His latest book, Daily Creative, offers daily sparks of inspiration and practical advice for creative pros.

The Accidental Creative Podcast: https://accidentalcreative.com/podcasts

Todd Henry's Books: https://toddhenry.com/books

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(00:53) The genesis of creativity

(02:49) Becoming a creative director

(04:36) Demystifying creativity

(09:30) The time vs value dilemma

(11:24) Tip: Staying in the dark room

(14:25) Tool: Taming the ping and finding focus

(18:40) Tip: Protecting your intuition

(20:13) Tip: Cultivating creatively stimulating relationships

(22:11) Technique: Energy management

(28:29) Tip: The importance of notation and capturing insights

(30:23) Creating projects from actionable insights

(35:17) Investing time for future effectiveness

(37:33) Tip: Cover Bands vs. Original Bands

(38:03) Tip: Creating something of lasting value

(38:58) Finding your own voice

(39:36) Conclusion

Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results.

They’re the CEO and President of Let’s Grow Leaders, a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including Winning Well: A Manager’s Guide to Getting Results—Without Losing Your Soul and Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.

Karin and David's Books: https://letsgrowleaders.com/great-leadership-books/

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(03:03) The definition of a courageous culture

(04:09) Barriers to a courageous culture

(07:23) Tool: Small acts of courage

(11:21) Courage Crushers in Organizations

(12:51) Tip: The Importance of Clarity in Building a Courageous Culture

(16:53) Technique: Cultivating Curiosity through Courageous Questions

(21:04) Technique: Establishing Trust and Honest Feedback

(22:53) Technique: Responding with Regard

(28:32) Practice the Principles

(31:10) Creating a Fun and Customer-Focused Environment

(32:23) TIp: Localized Best Practices for Sales Teams

(35:12) Technique The IDEA Framework for Sharing Ideas

(40:21) Tool: Nine questions to get people thinking

(41:20) Developing critical thinking and problem-solving skills

(43:12) Key Takeaway: Building courageous cultures through clarity, gratitude, and influence

(44:09) Conclusion

Dr. Britt Andreatta is an internationally recognized thought leader who uses her background in leadership, neuroscience, psychology, and education to create science-based solutions for today’s workplace challenges.

Britt is the CEO of Brain Aware Training and former CLO for Lynda.com (LinkedIn Learning). She has over 10 million views worldwide of her online courses and she regularly consults with organizations on leadership development and learning strategy.

Britt is the author of several books on the brain science of success including Wired to Grow, Wired to Resist, and Wired to Connect. In 2022, she was named a Top 10 Influencer in Learning. In 2021, she was a Top 20 Learning Influencer and a Top 20 HR Influencer for Leadership Development.

Britt's Books: https://www.brittandreatta.com/books/

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction and Britt’s background

(02:21) The three phases of learning

(05:49) Different types of intelligence

(08:10) Technique: Optimizing memory and learning

(10:09) Technique: The encoding and recall of memories

(12:08) Tool: Using metaphors and imagery for effective learning

(15:25) Retrieval as the key to memory retention

(20:19) Tip: The importance of focus and environment

(21:19) Technique: Chunking content delivery and capturing missed information

(23:08) The benefits of priming and using visual techniques

(30:36) The formation of habits

(31:25) Tool: Repetition and habit formation

(33:29) Habit stacking and breaking down behaviors

(40:06) Learning industry struggles

(45:46) Creating an environment of psychological safety

(50:39) The evaluation of learning

(52:35) Key takeaway

(54:20) Conclusion

John L. Gronski, Major General (U.S. Army Retired) is the founder and CEO of Leader Grove LLC, a keynote speaker, leadership seminar facilitator, executive coach, and author. John also serves as a leadership fellow for the Association of the United States Army.

John earned an MBA from Penn State Great Valley, a master’s in strategic studies from the U.S. Army War College, and has been trained as a Certified DISC Practitioner and Six Sigma Black Belt.

John has earned a superb reputation as an international speaker, a motivational storyteller, and a much sought-after leadership seminar facilitator. His presentations feature inspirational stories and wisdom gained from his own leadership experience and the experience of others.

John's Books: https://store.leadergrove.com/

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:20) John Gronski’s background

(02:33) About his book As Iron Sharpens Iron

(03:23) Tool: Leadership philosophy - Character, Competence, and Resilience

(04:13) Tip: Importance of Values, Trust, and Care in the character of a Leader

(06:59) Integrity - An essential element of character

(08:42) Technique: Cultivating trust by trusting others first

(13:15) Technique: Repairing trust

(15:17) Counter example to understand the value of trusting others first

(17:01) Tip: Character-based servant leadership for long term success

(18:07) Technique: Servant leadership mindset

(20:25) Concept of Muddy Boots leadership

(24:32) Tip: Importance of showing appreciation to subordinates

(27:28) Leading with purpose is critical

(28:48) Tool: Commander's Intent - A tool for leaders

(31:13) Technique: Adjusting leadership style based on team’s experience level

(32:43) Tip: Treating everyone individually

(34:14) Not everyone deserves a mentor

(35:16) About 360 Degree Mentorship

(37:43) Leaders are expected to change an organization

(39:29) Tip: Leaders need to be vulnerable and develop humility

(42:48) Technique: Displaying integrity by giving praise

(45:28) Learning from mistakes and making changes

(48:03) Technique: Doing an After Action Review and share the lessons learned

(52:21) Concept of Tactical Patience

(56:22) Key Takeaway

(57:26) Conclusion

Today, we are joined by Lewis Jaffe.

Lew Jaffe is an entrepreneur, former high-tech CEO, college professor (professor of the year in his second year of teaching), philanthropist, and has founded three companies. In his career, he has created over $1 Billion in shareholder value through growing businesses and executing successful exit strategies. Many consider Lew to be “The Godfather of Video Conferencing,” as the company, PictureTel, created the first video conferencing systems for use over telephone lines, long before Skype, Facetime and ZOOM.

Today, Lew is a clinical professor of entrepreneurship, speaker and executive coach dedicated to maximizing the potential of his students and clients. Also, he is a public company board member known for creating tremendous value.

In this episode, we explore how integrity and relationship-building form the foundation of effective leadership and how perception shapes business interactions in profound ways.

Key topics include:

• Why being a good person is essential to being a good business person

• How perception shapes customer experience and loyalty

• The importance of preparation and showing up for unexpected opportunities

• Why clear, decisive language builds trust and accountability

• How to distinguish between "important" tasks and merely "interesting" distractions

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesgood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:30) Tool: The Business Case for Integrity

(04:00) Tip: Managing Your Personal Leadership Brand

(06:15) Technique: Exceeding Customer Expectations

(10:00) Tip: From Rejection to Unexpected Opportunity

(17:00) Tip: Balancing Urgency with Quality

(19:30) Tool: The French Fry Rule of Discipline

(22:15) Technique: Eliminating "If," "Maybe," and "Try"

(24:00) Tip: Distinguishing Important from Interesting

(26:30) Conclusion

#CharlesGood #LewisJaffe #TheGoodLeadershipPodcast #BusinessIntegrity #PerceptionManagement #LeadershipPresence #PreparationStrategies #CustomerExperience #RelationshipBuilding #DecisionMaking #PersonalBranding #WorkDiscipline #Entrepreneurship #OpportunityRecognition #BusinessCommunication #TimeManagement #PrioritizationSkills #DecisiveLanguage

Join me for this special episode as we journey back through our first 100 episodes of The Good Leadership Podcast and provide a curated collection of some of the most profound insights, tools, and techniques shared by our esteemed guests. My unwavering mission is to equip you, our listeners, with actionable and tangible strategies that you find valuable and can use right away.

Use the hashtag #100goodleadership on social media to share your thoughts and feedback with us!

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:36) BJ Fogg - Improve your success by making productive habits easy to do

(02:47) Dorie Clark - Looking for the raindrops, find small signs of success

(04:00) Todd Henry - People want to be the noun, not the verb. The importance of doing the hard work

(06:33) Jeff Hayden - Goals should inform the process of where you want to go

(07:44) Dr. Ruth Gotten - The types of goals high achievers focus on

(09:38) Helene Segura - Organizing your top 3 priorities for each day and sticking to them

(11:44) Juliet Funt - What are the results we care about and are we delivering on those results?

(13:28) Dr. Debbye Turner Bell - A better way to receive feedback

(14:28) Deborah Grayson Riegel - The Importance of giving actionable feedback

(15:15) Alisa Cohn - The mindset you should have before heading into difficult conversations

(16:47) Neil Staker - Signs that commonly indicate escalating conflict

(19:04) Michael Bungay Stanier - Four step framework to keep calm during conflict(21:07) Sally Helgesen - How to overcome imposter syndrome(22:07) Dr. Jeanne Porter King - How gender bias shows up in the workplace and what we can do about it

(23:47) Lida Citroen - Ask yourself, “Is this on brand for me?”

(24:53) William Arruda - The 3 phases of brand development

(26:44) Julia Sloan - The difference between strategic thinking and strategic planning

(29:03) Dr. Michael Roberto - How Trader Joe’s leveraged strategic trade offs to become a massive success

(31:22) Chester Elton - Develop your own personal gratitude rituals

(32:33) Paul McGee - Advice on how to live your life in radical amazement

(33:35) Thank you and conclusion

Robert Glazer is the Founder and Chairman of the Board of global partner marketing agency, Acceleration Partners. A serial entrepreneur, award-winning executive, bestselling author and keynote speaker, Bob has a passion for helping individuals and organizations build their capacity and elevate their performance.

Under Bob’s leadership, Acceleration Partners has become a recognized global leader in the affiliate and partnership marketing industry, establishing best-in-industry processes for client acquisition, retention, culture and service. Acceleration Partners maintained an annual 30 percent topline growth over 10 years and has received over 25 industry and company culture awards, including Glassdoor’s Employees’ Choice, Digiday’s Most Committed to Work-Life Balance and Boston Globe’s Top Workplaces.

Bob was also named to Glassdoor’s list of Top CEOs of Small and Medium Companies in the US twice, ranking as high as #2.

Bob has significant experience in digital monetization, customer acquisition, e-commerce, and direct-to-consumer marketing, including experience with M&A on both the buyer and seller side. He has also served as a board advisor to several high-growth companies in the e-commerce and marketing verticals, including Spreetail, LovePop, Clarion Events, Pela, and Rokt.

Bob shares his ideas and insights via Friday Forward, a popular weekly inspirational newsletter that reaches over 300,000 individuals and business leaders across 60+ countries. He is a #1 Wall Street Journal, USA Today and international bestselling author of six books: Elevate, Elevate Your Team, Friday Forward, How To Thrive In The Virtual Workplace, Performance Partnerships and Moving To Outcomes. He also hosts the Elevate Podcast, a top podcast for entrepreneurship in over 20 countries with over 1,000,000 downloads, putting it in the top 0.5% of all podcasts.

Robert's Books: https://robertglazer.com/book/

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:08) Robert’s background

(01:58) Backstory about his book Friday Forward

(03:32) Framework: Capacity building

(05:53) The most important capacity to focus on

(07:58) The problem of overworking and stress

(09:05) Tip: Climb the right mountain

(10:41) Tool: The importance of trust when working with teams

(13:11) Tool: Ways to identify your core values

(15:13) Tip: Identify weaknesses and get support on them

(18:05) The connection between purpose and pain

(19:54) Building intellectual capacity

(25:52) Tip: Never attack someone’s character when giving feedback

(28:56) Tool: 80/20 principle

(30:04) Overnight hacks don’t exist

(32:25) Compounding simple daily activities

(33:31) Building physical capacity

(36:46) “Do what I say, not what I do.” Does not work as a leader

(38:01) 80/20 principle example

(39:34) Tip: Focus on your own physical health first

(40:36) Building emotional capacity

(44:44) How can leaders focus on the present more?

(46:04) Pitfalls in people’s personal growth journeys

(47:48) Key takeaway

Dr. Louise Kelly is a Professor of Management and Leadership at the University of La Verne. She is a nationally recognized expert on strategy and leadership and has a passion for helping people and organizations unleash their management, leadership, and innovation potential.

She publishes widely, and has authored five books including, A Dictionary of Strategy, Entrepreneurial Women: New Leadership and Management Models, The Psychologists Manager, and An Existential Systems Approach to Managing Organizations, as well as over 125 articles and conference papers.

Dr. Kelly has also been designated an outstanding scholar by the United States government and has led executive training in the US and worldwide. Her research on strategy and mindfulness has been written up in Forbes.com and several other national publications.

Dr. Kelly's Books: https://www.amazon.com/stores/Louise-Kelly/author/B001HOCC5Y

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Website and live online programs: http://ims-online.com

Blog: https://blog.ims-online.com/

Podcast: https://ims-online.com/podcasts/

LinkedIn: https://www.linkedin.com/in/charlesagood/

Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:04) Dr. Louise Kelly’s background

(01:58) What’s the difference between strategic thinking and strategic planning?

(05:03) Strategic planning and the importance of adaptability

(08:39) Think about big ideas: Elon Musk and Jeff Bezos example

(10:40) Strategy is not just for the C-Suite

(12:14) Tip: The attributes of strategic thinkers

(17:24) Concept: The Blue Ocean Strategy

(20:02) Blue Ocean Strategy case study: Cirque de Soleil

(25:17) Concept: Porter’s Five Forces

(34:14) What’s the difference between Porter’s Five Forces and the SWOT analysis?

(37:04) Porter’s Five Forces case study: Tech and consumer electronics

(37:30) Force 1: Threat of new entrants

(38:53) Force 2: Bargaining power of suppliers

(40:58) Force 3: Bargaining power of buyers

(42:57) Force 4: Threat of substitues

(44:32) Force 5: Competitive rivalry

(47:29) Porter’s Five Forces case study: Costco

(54:25) Call to action

(55:54) Conclusion

Dr. Andrew Shatté is the founder and President of Phoenix Life Academy. He is a fellow with the Brookings Institution where he facilitates programs for high-level audiences from the Department of Defense, Homeland Security, the IRS, NASA, the CIA, and all branches of the military.

He served as adjunct Assistant Professor of Psychology at the University of Pennsylvania

Dr. Shatté has devoted his career to understanding the psychological aspects of motivation, leadership, and resilience and to developing programs to optimize human performance in a wide array of arenas - the workplace, in health, in academics, and in sports.

Dr. Shatté is co-author of meQuilibrium and The Resilience Factor.

meQuilibrium: https://www.amazon.com/meQuilibrium-Days-Cooler-Calmer-Happier/dp/0804138494

The Resilience Factor: https://www.amazon.com/Resilience-Factor-Finding-Strength-Overcoming/dp/0767911911

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(01:17) Iceberg beliefs

(1:45) Types of Icebergs

(02:08) Icebergs leading to stress

(3:01) Having multiple Icebergs

(4:33) Spotting Icebergs in life

(6:47) Tool: Technique to detect Iceberg

(10:58) Embracing the Iceberg with a few adjustments

(12:43) Melting the Iceberg

(13:54) Steering around the Iceberg

(15:55) Dealing with burnout

(17:47) Tuning into positive radars

(18:35) Happiness and sadness

(19:37) Contentment and frustration

(20:30) Recognizing positive emotions

(22:05) Fitness as an Iceberg

(23:41) Tip: Balancing work and personal life

(24:45) Dimensions of explanatory style

(27:18) Flexibility around explanatory styles is the key

(29:57) Balance between short, medium, and long term goals

(31:33) Energizing work through 3 levels

(34:23) 4 levels of life connection

(34:45) Connecting to something larger than ourselves

(36:47) Importance of 14 essential skills program

(37:44) Conclusion

Dr. Andrew Shatté is the founder and President of Phoenix Life Academy. He is a fellow with the Brookings Institution where he facilitates programs for high-level audiences from the Department of Defense, Homeland Security, the IRS, NASA, the CIA, and all branches of the military.

He served as adjunct Assistant Professor of Psychology at the University of Pennsylvania

Dr. Shatté has devoted his career to understanding the psychological aspects of motivation, leadership, and resilience and to developing programs to optimize human performance in a wide array of arenas - the workplace, in health, in academics, and in sports.

Dr. Shatté is co-author of meQuilibrium and The Resilience Factor.

meQuilibrium: https://www.amazon.com/meQuilibrium-Days-Cooler-Calmer-Happier/dp/0804138494

The Resilience Factor: https://www.amazon.com/Resilience-Factor-Finding-Strength-Overcoming/dp/0767911911

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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99

Chapters:

(00:00) Introduction

(00:18) Dr. Shatté’s background

(00:52) meQuilibrium

(01:27) Nation under stress

(02:48) Mental Health Crisis in 2023

(04:36) Why mental health is not improving

(07:41) Tool: Dealing with stress

(09:42) Tip: Balancing Stress

(11:07) Resilience

(14:27) Tool: Mapping emotions back to the thought

(17:45) Tool: Trap it, map it, and zap it

(20:19) Results of using the technique

(22:00) Sleep is critical to deal with stress

(24:06) Thinking traps and problem solving

(24:32) Personalizing - Blaming yourself

(25:08) Externalizing - Blaming others

(25:58) Maximizing the bad and minimizing the good

(27:06) Mind reading

(28:08) Over generalizing

(30:08) Pessimism

(31:51) Emotional reasoning

(34:02) Fight or flight

(36:10) Emotional eating

(38:38) Conclusion

Sally Helgesen, cited in Forbes as the world’s premier expert on women’s leadership, is an internationally best-selling author, speaker and leadership coach. She has been named by Thinker’s 50 as one of the world’s top 20 coaches and ranked number 6 among the world’s thought leaders by Global Gurus.

Sally’s most recent book, How Women Rise, co-authored with legendary executive coach Marshall Goldsmith, examines the behaviors most likely to get in the way of successful women. It became the top-seller in its field within a week of publication and rights have been sold in 18 languages.

Previous books include The Female Advantage: Women’s Ways of Leadership, hailed as the classic in its field and continuously in print since 1990, and The Female Vision: Women’s Real Power at Work, which explores how women’s strategic insights can strengthen their careers. The Web of Inclusion: A New Architecture for Building Great Organizations, was cited in The Wall Street Journal as one of the best books on leadership of all time and is credited with bringing the language of inclusion into business.

Sally's Books: https://www.amazon.com/Sally-Helgesen/e/B003B09UES

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Website: https://www.ims-online.com/
Podcast: https://www.ims-online.com/podcasts/
Blog: https://blog.ims-online.com/
LinkedIn: charlesagood  
Twitter:  charlesgood99  

Chapters:

(00:00) Sally’s background

(00:52) Inspiration behind writing the book How Woman Rise

(04:18) How to increase productivity

(07:14) It’s more effective to change your actions than change your thoughts

(10:13) Common triggers that undermine collaboration

(12:28) Visibility: Devising a positive story to explain trigger events

(17:01) Story about Colonel Diane Ryan

(20:17) Managing perceptions

(25:20) Tying confidence to our competence

(30:42) Overconfidence leads to imposter syndrome or delusion

(32:10) Communication: Difference between women’s and men’s qualities

(37:38) Decisions are made by the person in a position of power, not necessarily the wisest person

(40:38) Active listening is a vital skill

(42:55) Active listening does not involve constant affirmation

(44:34) Teaching and setting expectations with model leadership behaviors

(48:15) Regular practice of gratitude

(50:54) Challenges faced by non-dominant group

(54:14) Key takeaway

(56:35) Conclusion

Brent Gleeson is a Navy SEAL combat veteran, award-winning entrepreneur, best-selling author, and acclaimed speaker on topics ranging from leadership and building high performance teams to culture, resilience, and organizational transformation.

Upon leaving SEAL Team 5, Brent turned his discipline and battlefield lessons to the world of business and has become an accomplished entrepreneur, best-selling author and acclaimed speaker on topics ranging from leadership and building high performance teams to culture and organizational transformation. You can learn more about his leadership philosophies in his weekly columns on Inc.com and Forbes.com.

He is the bestselling author of Embrace the Suck and TakingPoint: A Navy SEAL’s 10 Fail Safe Principles for Leading Through Change, which was a #1 New Release in the categories of Organizational Change and Business Structural Adjustment.

Brent's Books: https://www.amazon.com/Books-Brent-Gleeson/s?rh=n%3A283155%2Cp_27%3ABrent+Gleeson

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Learn more about IMS and future sessions with thought leaders like Brent Gleeson: https://ims-online.com

Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm

Relevant IMS Leadership and Management Articles - https://blog.ims-online.com

Connect on LinkedIn - https://linkedin.com/in/charlesagood

Chapters:

(00:00) Introduction

(01:02) Brent’s background

(05:01) Similarities between the military and leadership

(07:55) No organization is perfect

(09:30) Writing Embrace the Suck: The Navy SEAL Way to an Extraordinary Life

(13:07) 3 categories of resilience: Challenge, Commitment and Control

(18:27) Tip: Looking at pain as a pathway to success

(20:32) Experiencing emotions through suffering practices

(22:21) Types of suffering and dealing with it

(23:55) Process of retaining resilience

(28:12) Orientation to personal values plays a huge role in resilience

(33:22) Tool: Dealing with temptation

(37:17) Keeping in mind the negative consequences of temptations

(40:32) Success comes from overcoming adversities

(42:28) Tip: Be a lifelong learner

(44:17) Tip: Only focus on what's in your immediate control

(47:42) Training is critically important for continuous improvement

(51:48) In times of recessions, companies should invest in developing their people

(53:14) Key takeaway

(56:40) Conclusion

Ed Frauenheim is about reinventing masculinity, organizations and society. And about connecting the dots among the three for a more soulful world. He is an author, speaker, coach and consultant. His writing has appeared in publications including USA Today, Harvard Business Review and Fortune. Ed previously served as director of research and content at Great Place to Work, the advisory firm that produces the annual Fortune 100 Best Companies to Work For list.

Ed has co-written four books, including Good Company: Business Success in the Worthiness Era, Organized Innovation: A Blueprint for Renewing America’s Prosperity and A Great Place to Work For All: Better for Business, Better for People, Better for the World. Ed’s latest book is Reinventing Masculinity: The Liberating Power of Compassion and Connection. It tells the story the shift from an outdated, unhealthy “confined” masculinity to a “liberating” version of manhood that frees men and all those around them to live fuller, healthier, more soulful lives at work and beyond.

Ed's Books: https://www.amazon.com/stores/Ed-Frauenheim/author/B00HXSFZ0M/

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Learn more about IMS and future sessions with thought leaders like Ed Frauenheim: https://ims-online.com

Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm

Relevant IMS Leadership and Management Articles - https://blog.ims-online.com

Connect on LinkedIn - https://linkedin.com/in/charlesagood

Chapters:

(00:00) Introduction

(01:06) Ed’s Background

(04:10) Concept: From Man of Steel to Man of Teal

(08:37) 3 F’s of Emerging Business Climate: Faster, Flatter, and Fear-focused environment

(11:07) 5C Approach to Masculinity: curiosity, courage, compassion, connection, and commitment

(14:40) Ways to tap into the superpowers of introverts in leadership

(18:23) When you listen more, you can lead better

(19:42) Emotional courage in males

(21:59) Challenges faced by men while transitioning to Man of Teal

(23:38) Impact on Ed’s life from embracing teal principles

(25:38) Advice for male leaders who feel overwhelmed by shifting to new paradigms

(27:17) Key Takeaway

(28:16) Conclusion

Dr. Heidi Hanna is the Chief Energy Officer of Synergy Brain Fitness, a company providing brain-based health and performance programs to individuals and organizations, an instructor at Harvard Extension, and a Fellow and Advisory Board Member for the American Institute of Stress. She is a New York Times bestselling author who has written seven books, including The Sharp Solution, Stressaholic, Recharge and What's So Funny About Stress?

Dr. Heidi has been featured at many global conferences including the Fortune Magazine Most Powerful Women in Business Summit, ESPN Leadership Summit and the Million Dollar Round Table. Her clients have included Google, Starbucks, Microsoft, Principal Insurance, Morgan Stanley, Ameriprise, and WD40 as well as the PGA Tour, and the National Football League. Dr. Heidi is also a Certified Humor Professional with the Association for Applied and Therapeutic Humor although she won't admit she's funny.

Dr. Hanna's Books: https://heidihanna.com/stress-toolkit/

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Learn more about IMS and future sessions with thought leaders like Dr. Heidi Hanna: https://ims-online.com/

Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm

Relevant IMS Leadership and Management Articles - https://blog.ims-online.com/

Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/

Chapters:

(00:00) Introduction

(01:26) Heidi’s insights on stress

(04:40) Stress is when demand exceeds capacity

(07:33) Stress addiction and it’s prevalence

(10:51) Importance of stress and recovery on a regular basis

(12:37) Tool: 5 steps of the Stressaholic Model

(13:10) Rest phase: Balancing your brain chemistry with strategic relaxation and recovery

(16:14) Repair phase: Nourishing the mind by practicing gratitude

(23:23) Research on the importance of gratitude

(22:39) Healthy humor is therapeutic

(23:55) Rebuilding phase: Strengthening mental and physical fitness

(29:14) Rethinking phase: Seeing stress as a challenge, instead of a threat

(32:35) Redesign phase: Developing BEAT (Boundaries, Expectations, Attitude, Time)

(37:13) Purpose of writing the book Recharge

(39:05) Key Takeaway

(40:24) Conclusion

Dr. Jeanne Porter King is an author, business leader, inspirational teacher and speaker, ministry leader, and board-certified coach. She brings her engaging style to audiences and draws on her faith and experiences in the marketplace and ministry to help her audiences connect to their purpose, authentic identity, and the power of leading from within. Dr. Jeanne shares inspiring messages that are both informative and transformative.

Dr. Jeanne is the Founder and President of TransPorter Group Inc, a consulting practice specializing in leadership development, and diversity, equity and inclusion strategy and training. Dr. Jeanne has developed global leadership programs and has trained and coached leaders in twenty different countries. She is passionate about coaching and developing existing and emerging leaders to be their best and reach their highest aspirations!

Dr. Jeanne Porter King's Books: https://www.drjeanneporterking.com/books/

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Learn more about IMS and future sessions with thought leaders like Dr. Jeanne Porter King: https://ims-online.com/

Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - https://www.youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm

Relevant IMS Leadership and Management Articles https://blog.ims-online.com/

Connect on LinkedIn - https://www.linkedin.com/in/charlesagood/

Chapters:

(00:00) Jeanne’s background

(01:19) Writing the book Leading Well

(05:00) Advice for black women in leadership and executive roles

(09:05) What non-black leaders can learn from the book

(11:16) Spiritual wellness as a leadership quality

(15:14) Society’s requirement for change of identity to fit in and why it’s a problem

(17:32) Showing up authentically and staying committed to your work

(20:30) Current state of diversity, equity, and inclusion in the workplace

(23:36) Patriarchal narrative about women in the workplace

(27:49) Key takeaway

(31:47) Conclusion

Today, we are joined by Kevin Evers.Kevin Evers is a senior editor at Harvard Business Review. Passionate about shaping groundbreaking research and amplifying pioneering ideas, he has edited bestselling and award-winning books on high performance, creativity, innovation, digital disruption, marketing, and strategy. He has also written popular articles on brain science, Hollywood blockbusters, the art of persuasion, and the unpredictability of success. His newest book, ‘There's Nothing Like This: The Strategic Genius of Taylor Swift’.In this episode, we explore how Taylor Swift continues to innovate through strategic reinvention and fan engagement. Kevin delves into Swift's masterful ability to turn public scrutiny into artistic opportunities, her calculated approach to building suspense and managing fan expectations, and the business strategy behind her record-breaking Eras Tour. Key topics include:• How Swift transforms public scrutiny into creative opportunities through narrative reversal• The masterful marketing strategy behind Swift's social media engagement and fan theories• Why customer obsession and consistent over-delivery are core to Swift's business model• The business strategy behind re-recording her albums and its surprising success-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesgood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:30) Technique: Transforming Scrutiny into Artistic Breakthroughs(03:20) Tool: Leveraging the Pandemic for Creative Reinvention(05:40) Tip: Using Public Appearances as Strategic Marketing Opportunities(10:00) Tool: Storytelling as a Core Brand Differentiator(12:10) Technique: Customer Obsession and Exceeding Expectations(15:10) Tool: The Strategic Value of Re-recording Albums(17:50) Tip: The Eras Tour's Success Through Scarcity and Abundance(21:10) Technique: Empowering Fans as Brand Co-Creators(23:10) Tool: Predicting Taylor Swift's Next Reinvention(24:40) Conclusion#CharlesGood #KevinEvers #TheGoodLeadershipPodcast #TaylorSwift #BusinessStrategy #CustomerObsession #FanEngagement #NarrativeReversal #BrandReinvention #TheErasTour #StrategicMarketing #TicketmasterControversy #AlbumReRecordings #ContentStrategy #ArtisticReinvention #DigiTalStrategy #CustomerExperience #MusicIndustry #BrandLoyalty #MarketDisruption

Dr. Barbara A. Trautlein is the author of the best-selling book Change Intelligence: Use the Power of CQ to Lead Change that Sticks and originator of the CQ System for Developing Change Intelligent Leaders and Organizations.

For over 25 years, Barbara has coached executives, trained leaders at all levels, certified change agents, and facilitated mission-critical change management initiatives - achieving bottom-line business and powerful leadership results for clients. She is gifted at sharing strategies and tactics that are accessible, actionable, and immediately applicable.

Barbara's Book: https://www.amazon.com/Change-Intelligence-Power-Lead-Sticks-ebook/dp/B00CUTF0QS

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Learn more about IMS and future sessions with thought leaders like Barbara Trautlein: https://ims-online.com

Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm

Relevant IMS Leadership and Management Articles - https://blog.ims-online.com

Connect on LinkedIn - https://linkedin.com/in/charlesagood

Chapters:

(00:00) Introduction

(01:06) Barbara’s background

(03:03) Why change projects fail

(04:25) The brain’s reaction to change

(05:38) Neuroscience of change helps normalize resistance

(06:17) Tip: Reframe resistance as an opportunity

(07:45) Tool: CQ (Change Quotient/Intelligence)

(08:20) Tool: ABC - Awareness, Breathe, and Choose

(09:19) Building change intelligence over time

(10:40) 3 styles of leading change: engage hearts, enlighten heads and equip hands

(11:35) Becoming aware of our own change style

(13:26) Strengths, weaknesses, and areas for development of different change styles

(16:59) Development of the CQ assessment

(17:55) Insight into change style of the heart and the head

(20:14) Assessment of Charles change style of the adapter

(22:10) Differences in leading change for senior leaders

(23:32) Impact of changes throughout the organization

(24:57) Functioning of change intelligent organizations

(27:02) Differences in leading change region wise

(27:58) Using info from individual reports to create a team profile

(29:45) How organizations use the information from assessments

(32:00) Key Takeaway

(34:14) Conclusion

Michael Bungay Stanier is at the forefront of shaping how organizations around the world make being coach-like an essential leadership competency.

His book The Coaching Habit “unweirds coaching”. It is the best-selling coaching book of this century, with over a million copies sold and more than ten thousand five-star reviews on Amazon.

In 2019, he was named the #1 thought leader in coaching. Michael was the first Canadian Coach of the Year, has been named a Global Coaching Guru since 2014, and was a Rhodes Scholar.

His most recent book, How to Work with (Almost) Anyone, shows how to build the Best Possible Relationship with the key people at work

Michael's Books: https://www.amazon.com/stores/Michael-Bungay-Stanier/author/B002QK41GQ

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Learn more about IMS and future sessions with thought leaders like Michael Bungay Stanier: https://ims-online.com

Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm

Relevant IMS Leadership and Management Articles - https://blog.ims-online.com

Connect on LinkedIn - https://linkedin.com/in/charlesagood

Chapters:

(00:00) Michael’s background

(01:34) Process of writing the book How to Work with (Almost) Anyone

(04:01) Building good working relationships

(07:25) Qualities of the best relationships: Safe, Vital and Repairable

(09:14) Tool: Keystone conversations

(11:02) Tool: The Amplify Question

(12:24) Tool: The Repair Question

(14:06) Curse of competence

(15:57) Tool: Following scripts from the book

(16:59) Having conversations to remove anxiety

(18:12) Meaning behind the title of the book

(20:25) Tool: TERA Quotient

(21:58) Meaning of TERA: Tribe, Expectation, Rank and Autonomy

(24:29) Tip: Staying curios for a bit longer

(25:12) Tip: End coaching conversations on a high note

(26:16) Maintaining relationships

(27:47) The power of exchange

(28:40) Vulnerability

(29:26) Tool: 3 Phases of a relationships: Prepare, Conversation, and Maintenance

(30:24) Repair often

(31:45) Being kind by staying human

(32:39) Tool: Decision making process: Observe, Orient, Decide, and Act

(35:00) Dealing with fighting or conflict

(37:18) Being clear on what you want

(38:47) Reset as needed

(40:11) Not everything needs to be solved

(41:06) You can’t manage the outcome but you can manage the process

(42:44) Becoming the best version of yourself

(43:41) Having keystone conversation with your boss or supervisor

(44:48) Key takeaway

(46:07) Conclusion

Crystal Kadakia is a valued organization transformation consultant, two-time TEDx speaker, and author. She has taught interactive programs around the world, challenging audiences to expand their worldviews and leverage the possibilities of those ideas that are different and new for a wide range of workplace topics.

Her latest book Social Equations: The STEM Professional's User Guide to Building Positive Relationships empowers STEM professionals to build their capability to navigate social dynamics so their ideas move beyond themselves and take shape out in the world.

Her other books include The Millennial Myth, Designing for Modern Learning and Your Career: How To Make It Happen. Crystal began her professional career in chemical engineering at Proctor & Gamble and later completed her Masters in Organization Development from Pepperdine University

Crystal's Books: https://www.amazon.com/stores/Crystal-Kadakia/author/B017KSQFBC?

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Learn more about IMS and future sessions with thought leaders like Crystal Kadakia: https://ims-online.com

Single Servings (bite-sized video clips that answer your most pressing leadership and management challenges) - youtube.com/playlist?list=PLNwWl_bClmVyp_YJxfrDJy4kGhRxaxJZm

Relevant IMS Leadership and Management Articles - https://blog.ims-online.com

Connect on LinkedIn - https://linkedin.com/in/charlesagood

Chapters:

(00:00) Introduction

(01:20) Crystal Kadakia’s background

(02:30) Importance of social dynamics

(05:08) Growth of responsibilities compared to Fibonacci Sequence

(06:36) Meaning of Fibonacci Sequence

(07:09) Why technical professionals struggle with social dynamics

(10:10) Learning social dynamics is essential for introverts

(13:30) Structure of Crystal’s book Social Equations

(17:32) Tip: Focus on social skills and not getting triggered

(19:01) Tool: Ladder of Inference

(20:57) Tip: Why it's not good for the team for you to prove your point

(22:17) Appreciative inquiry helps build better relationships

(26:17) Tip: Build relationships and self awareness

(28:06) Communicating the fundamental structure not the words on the page

(29:57) Social dynamics as a skill for STEM professionals

(31:25) Hidden reference in the book: An image of the word Kintsugi

(33:09) How the book Social Equations has impacted readers

(35:47) Key takeaway

(38:53) Conclusion