Explore every episode of the podcast The Gapology Guys

Before you can close a performance gap, you have to make sure you’re going after the right one.

As leaders, it’s easy to make assumptions about why someone isn’t achieving the expected results. We may believe we know what’s missing, but if we haven’t taken the time to properly identify the gap, we could end up solving the wrong problem.

In this episode of The Gapology Guys, Mark and Brian discuss how to follow the Gapology Framework to identify the actual performance gap rather than jumping to conclusions.

We explore how to:

*Follow the Gapology Framework to identify whether you're dealing with a Knowledge Gap, Importance Gap, or Action Gap.

*Use the Gap Analysis process to clarify what is actually preventing the expected results from being achieved.

*Apply the Habit Ladder to examine whether we've done our part in the Communication, Understanding, and Agreement steps before expecting the desired behaviors and results.

The bottom line? Don't assume you know the gap. Take the time to identify it, understand it, and make sure you've done your part before deciding how to close it.

Join us as we explore another practical way to help leaders achieve their greatest potential.

Subscribe to The Gapology Guys for more conversations about leadership, performance improvement, and closing the gaps that matter.

#Gapology #TheGapologyGuys #Leadership #PerformanceImprovement #LeadershipDevelopment

What if the best way to set expectations isn’t to create them from scratch, but to look at the people who are already performing at a high level?

In this episode of the Gapology Guys, we explore how your A-Players can provide the evidence you need to define what great performance really looks like. By identifying your top performers, observing what they do differently, and validating those behaviors in the real world, you can turn excellence into clear, meaningful expectations for everyone.

Accountability doesn't happen by accident. It is created through intentional leadership, clear expectations, consistent communication, and a culture where people take ownership of their commitments.

In this episode of The Gapology Guys Podcast, we explore practical strategies leaders can use to build an environment where accountability becomes part of the team's identity rather than something that only appears when problems arise.

In this episode, we discuss:

• Why accountability starts with leadership

• The connection between expectations and ownership

• Common barriers that weaken accountability

• Practical methods for creating an accountable team culture

• Simple actions you can implement immediately with your team

Whether you lead a small team or an entire organization, these ideas will help you create greater trust, stronger execution, and better results.

If you enjoy the episode, please like, subscribe, and share it with another leader who is committed to helping others achieve their greatest potential.

Jerusha Kantasingh joins us to share insights from more than 20 years of leadership, team development, and operational consulting in dental practices across Trinidad and Tobago and beyond.

As Director of Intuitive Solutions Ltd., she brings a sharp, international perspective... and she actively uses Gapology as an official consultant to help her clients close Performance Gaps, strengthen culture, and drive sustainable growth.

Creating value doesn’t happen by accident. It happens through intentional leadership habits.

In our latest episode of "The Gapology Guys" leadership podcast, we explore how The Habit Ladder helps leaders turn expectations into everyday behaviors that create lasting value.

The journey begins with Communication to define what success looks like, followed by Understanding and Agreement to create alignment and commitment. Through Practice with Feedback, teams build confidence and capability until the right behaviors become Habits that consistently deliver value.

Listen in as we discuss how leaders can use The Habit Ladder to close Performance Gaps and help their teams achieve their greatest potential.

#leadershipcoaching #LeadershipDevelopment #Gapology #TheHabitLadder #CreatingValue #Performance

Join us this week for an informative... and fun... conversation with Ann Marie Courchene from Goodwill-Easter Seals.

Ann Marie shares how Gapology has influenced both her organization and her personal leadership journey, offering real-world insights into the impact of closing Performance Gaps. She also discusses practical ways to bring Gapology to life within your own team and integrate its principles into your organization's culture.

Whether you're a leader looking to improve performance, strengthen accountability, or create lasting behavioral change, you'll find valuable takeaways in this episode.

Tune in and discover how Gapology can help your team achieve its greatest potential.

#Gapology #LeadershipDevelopment #PerformanceImprovement #Leadership #LearningAndDevelopment #OrganizationalCulture #Podcast #TheGapologyGuys #ProfessionalDevelopment #LeadershipGrowth

In this episode of the Gapology Guys Podcast, we explore the powerful truth behind the idea that “You Are Your Habits.” 

The daily behaviors of leaders shape who they become as business professionals… and human beings, but they also impact the performance, culture, and long-term success of their teams. Small actions repeated over time, both good and bad, create lasting impacts on communication, accountability, trust, and execution. 

If you want to improve your leadership impact, start by examining the habits driving your organization every day.

In this episode of The Gapology Guys Podcast, we explore the nine Root Solutions designed to close the three Performance Gaps within the Gapology Framework. Join us for a high-level conversation around these essential leadership principles and discover how they help leaders unlock greater performance, stronger teams, and their highest potential.

In this episode of The Gapology Guys podcast, we discuss The Action Gap. This is the third gap in the Gapology Framework and the one where the rubber really hits the road for leaders.

In this episode of The Gapology Guys podcast, we unpack The Importance Gap and why it often stands in the way of team engagement. If you are leading people, this one matters. Listen in today.

In this episode, we break down one of the fundamental components of the Gapology Framework… the Knowledge Gap. This is where your team doesn’t know what to do or how to do it. We explain why leaders must take ownership of these gaps when they appear and explore the Root Solutions that help close them.

In this episode of our leadership development podcast, we explore a key concept from our second book, IMBAR: The Pathway of Transformation. We walk through the process of clearly identifying where you are today—your current identity, mindset, behaviors, actions, and results—so you can intentionally design and move toward the future state you’re aiming to achieve.

In this episode, we’re talking about ten leadership traits that show up again and again in Winning Leaders. They drive performance, strengthen culture, and raise expectations.

The key message:

• These traits aren’t born... they’re built.

• You can learn them.

• You can develop them.

• You can teach them to others.

Listen in and start building your winning leadership toolkit.

In this episode, we’re talking about ten leadership traits that show up again and again in Winning Leaders. They drive performance, strengthen culture, and raise expectations.

The key message:

• These traits aren’t born... they’re built.
• You can learn them.
• You can develop them.
• You can teach them to others.

Listen in and start building your winning leadership toolkit.

AI isn’t coming… it’s already here... and it’s here to stay.

In this week’s episode of The Gapology Guys Podcast, we dive into "AI: The Good, The Bad, and The Inevitable" and explore how Gapology is more important than ever for effectively leading and working in an AI world, and how leaders can harness this transformational force rather than fear it.

Gapology 15th Anniversary Edition is here! Listen to our podcast discussion!

We’re excited to announce the launch of the brand-new edition of our flagship book, “Gapology: How Winning Leaders Close Performance Gaps.”

Over the past 15 years, we’ve worked with organizations across dozens of industries. This new edition brings forward fresh discoveries, refined strategies, and expanded content that build on the original foundation.

Whether you’re brand new to Gapology or a seasoned practitioner, this updated release delivers powerful insights to elevate leadership, performance, and culture.

Order here: https://amzn.to/4nuiWEK

Simplicity and purpose drive execution. Complexity slows it down.

In this week’s episode of The Gapology Guys podcast, we explore how leaders can create simplicity by anchoring everything to a clear and compelling organizational purpose. Purpose cuts through the noise, aligns your team, and provides focus for what you do, how you do it, and why it matters.

Listen in as we share practical strategies for eliminating complexity and unleashing the power of purpose to accelerate results.

Do you or your team struggle with interviewing potential leaders?

In this week’s episode of The Gapology Guys Podcast, we break down a simple, effective framework to identify and select true A-Players for leadership roles.

Don’t miss this insight that can transform the way you build your leadership bench.

In this episode, we share 3 powerful tips for leading with courage—and how it can transform your team and your results.

In this podcast episode, we discuss five tips for leaders to incorporate into their rhythm to help keep their top performers.

In this episode of The Gapology Guys Podcast, we discuss the value of reviewing your team, identifying where they would rank in performance around specific tasks, initiatives, or overall, and then managing them unequally based on their individual needs.

In this Gapology Guys Podcast episode, we discuss a common occurrence in organizations that go through frequent change events, "Managing Change Fatigue." We share some tips and our thoughts on how to best set your team up for success and how to navigate the burnout you may discover along the way using Gapology.

This week’s episode of the Gapology Guys podcast features an inspiring conversation with Tiffany and Josh High, founders of Results Driven and Heels Homes, Ltd. They offer powerful insights into how they've applied Gapology to drive exceptional performance and build winning cultures within their organizations. Tiffany and Josh share their journey of success, and also provide actionable tips that any leader can use to achieve remarkable results through intentional leadership.

In this episode of the Gapology Guys podcast, we explore the distinction between training and teaching—two of Gapology’s powerful Root Solutions. We highlight the critical role of leaders as teachers and share how to embed teaching into their leadership rhythm through the intentional use of Teachable Points of View (TPOVs).

Brian sits down to chat with leadership trainer and coach Barbara Boselli, founder of BNOW Consulting. They draw connections to IMBAR, and she shares her thoughts and tips on staying curious, creating self-awareness, and blocking reflection time to impact mindset.

Has all the “noise” from the world around us clouded your team’s efforts to consistently deliver winning results?

In this week’s Gapology Guys podcast episode we share our thoughts from a Gapology perspective on how to leverage your mindset and rhythm to cut through the noise and refocus on behaviors that create impact and action.

#gapology #expectations #winningleaders #leadershipdevelopment #leadershiptips @gapology

In this podcast episode, Mark and Brian share key components for setting clear expectations to deliver consistent, winning results. This is a fundamental piece from Gapology and one that is instrumental in creating accountability.

Mark and Brian share The Commitment Ladder, a powerful tool for winning leaders to use when analyzing their team's level of commitment. The discoveries with this process provide an understanding of how to best adapt their own behaviors in leading them.

Looking for a great way to view your team’s overall execution and their connection to their skills and mindset? In this week’s Gapology Guys podcast, we discuss a leadership method we call Knowing-Doing-Being.

#gapology #teams #leadership #leaders #business #gap #gaps #performance #coaching #development #book #gapologyradio #podcast #brockhoff #thienes #improvingperformance #winningleaders

Authors Mark Thienes and Brian Brockhoff discuss a leadership equation for examining a team member's level of talent (skills, ability, and execution), their mindset (how they think and feel), and how they contribute to the team member's overall performance level.

Authors Mark Thienes and Brian Brockhoff discuss a powerful tool from their book, "Gapology," that addresses the shortcomings of traditional training methods and provides practical steps to improve their outcomes.

#gapology #leadership #leadershipdevelopment #training #learning #habit #books #methods

Authors Mark Thienes and Brian Brockhoff discuss the origins of their third book, Speed of Purpose: Achieving 2.8X Productivity and Beyond. They provide a high-level overview of the framework for wrapping your people, performance, and processes in a clear and compelling purpose. For more details, visit gapology.org.

#gapology #speedofpurpose #teams #leadership #leaders #business #gap #gaps #performance #coaching #development #book #solutions #consulting #gapologyradio #podcast #brockhoff #thienes #gapologist #closinggaps #improvingperformance #winningleaders #winning

Authors Mark Thienes and Brian Brockhoff share the origins of IMBAR and provide a high-level overview of the model. For more details, visit gapology.org.

Authors Mark Thienes and Brian Brockhoff share the origins of their flagship book, "Gapology: How Winning Leaders Close Performance Gaps."

For more information on Gapology, visit www.gapology.org

In this Gapology Radio podcast episode, we share the ten traits of winning leaders based on our research and experience over the past 14+ years of teaching Gapology. 

Have you been looking for ways to foster independent thinking in your team or to close your own Knowledge Gaps around their performance? In this episode, we discuss the power of asking questions to begin the journey to developing wisdom, solidifying importance, and creating lasting action to produce exceptional results.

Feeling stagnant? Noticing stagnancy in your team? Mindset may be the issue. Our formula of TxM=P is a great way to assess the mindset and talent levels of your team… and yourself. Tune in to learn more!

Join our discussion on creating a Team IMBAR, the identity mapping process that aligns teams around a powerful vision of who you are... and who you can become... to work together with a singular focus to deliver your highest objectives.

In this episode, we discuss strategic ways to align the action of your team by clearly setting expectations and looking to the performance of your A-Players. 

Listen to our conversation with Danielle Beazley, Associate Vice President at Best Buy, and hear how Gapology has impacted her leadership and the leadership rhythm of her team.

Personal Branding! Listen in to our in-depth discussion on intentionally building a personal brand by choosing and leveraging your core competencies that deliver consistent winning results in your organization.

Join us for this practical and informative Gapology Radio podcast episode, where we share practical methods for developing and clarifying priorities that lead to action. We’ve made sure to include some fun along the way, making it an episode that’s both enjoyable and useful!  

Mark and Brian discuss the importance of identifying the Core Competencies, by role, that close Performance Gaps, create action, and deliver winning results.

Listen in to our Gapology Radio podcast this week as we share some of our own Gapology discoveries from recent workshops and coaching sessions we’ve held. It’s an interesting conversation that you can gain insight from as you apply it to your business. www.gapology.org

When deciding on methods to improve your business, start with building Exception Reporting into your Leadership Rhythm. This tactical approach provides incredible insight into who is winning, why they are winning, and how you can impact the rest of your team to create winning action.

Listen to our conversation with Chet Enten, Director of Talent Development at Security Finance, as he shares his experience with Gapology and how their amazing team of leaders embedded it into their culture and created a real, lasting impact on their organization. 

In this Gapology Radio podcast episode, we "reshare" an older episode on Framing for Interviews. If you are preparing for an important interview, give this a listen. We share some valuable tips for framing your experience and skills in a way that will help you make the most of the opportunity.

Sometimes, no one else can “step up” in the workplace. It is simply up to you! Courage in the workplace can be hard to come by, and the Team may be reluctant to step up. However, modeling “courage” and stepping up will set an example for others. In this Gapology Radio podcast episode, we discuss methods for doing so and creating a culture of courage within your workplace.

There will always be top performers, bottom performers, and the middle group. Gapology is all about seeking the information around these groups. What make them tick? What behaviors create each group and what can we learn through careful analysis? In this Gapology Radio podcast, we discuss "Minding the Gap" between top and bottom performers and the important of creating a culture where leaders and teams feel accountable versus apathetic toward their expectations and overall company objectives. 

Training is only the tip of the iceberg when striving to achieve Organizational Wisdom. In this Gapology Radio podcast episode, we discuss the trap many leaders fall into by assuming that training alone will produce that wisdom. There is a massive gap between training and wisdom, and it requires a focused effort built into our leadership rhythm to deliver an impact where team members learn, think, and behave interdependently to create insight and deliver our objectives, expectations, and purpose.