The Future of ERP podcast is a show hosted by thought leader and evangelist Richard Howells, and marketer and blogger in the area of ERP and Supply Chain Oyku Ilgar. They discuss hot topics, best practices, and the latest innovations to drive innovative industry-specific business models and build sustainability directly into your business.
The show features interviews with experts from the world of ERP and finance and addresses the issues of the day across the business world. This is an ideal podcast for finance, operations, and IT executives to learn and share ideas and best practices with their peers.
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Who Owns IAM in Cloud ERP? Navigating Roles, Risks, and Responsibilities with EY
Episode 93
Wednesday, July 29, 2026 • Duration 21:42
Your cloud ERP holds the keys to your entire business: finance, HR, supply chain. But who actually controls the locks? This episode exposes the identity access gaps most organizations never see coming, and why AI is making them more dangerous than ever.
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Identity and access management (IAM) is often misunderstood. But getting it wrong can cost millions. EY's Joe Surmeier breaks down IAM in cloud ERP: from the most common mistakes organizations make during migration, to navigating the shared responsibility model between vendors, SIs, and customers. The conversation also explores how AI is reshaping both threats and defenses, and shares three actionable priorities for any organization starting its cloud ERP journey, and why cybersecurity must have a seat at the table from day one.
Guest 1: Joe Surmeier, Senior Manager, Cybersecurity at Ernst & Young LLP
Joe Surmeier has spent more than a decade at the intersection of cybersecurity, business transformation, and risk management. He works with organizations to integrate security into complex transformation programs, helping leadership teams navigate evolving cyber risks while accelerating innovation, compliance, and operational resilience.
Host 1: Richard Howells, SAP
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.
Episode 92: Navigating Risk and Transformation in Cloud ERP with EY
Episode 92
Wednesday, July 15, 2026 • Duration 21:02
Cloud ERP is reshaping how organizations manage risk. In this episode with EY, we explore why security, governance, and AI must be built into ERP transformation from day one, not added later.
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As organizations accelerate their move to cloud ERP, managing risk is becoming less about reacting to issues and more about designing secure, resilient processes from the start. In this episode, EY's Natalie Freedline and Dan Crawley discuss how cloud transformations are reshaping risk management, from understanding the shared responsibility model to embedding security, governance, and automated controls early in every implementation.
The conversation explores why successful ERP transformations depend as much on people, processes, and clear ownership as they do on technology. The speakers explain how organizations can strengthen governance, prepare teams for change, and build trusted data foundations that support long-term business resilience.
In a world of silent cyber wars, ERPs sit at the center of risk and resilience. Discover how CIOs can design ERP as a crown jewel: assume breach, use AI wisely, and balance sovereignty, trust, and business continuity.
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This episode dives into the “silent global war” on ERP, where cyber threats are constant, interconnected systems are fragile, and resilience is the new gold standard. Our guests, Bayer’s Asha Vartak and SAP’s Gabriela “Gabs” Fiata, unpack how to treat ERP as a mission critical crown jewel instead of a back office system, and why assuming breach changes everything about architecture, governance, and recovery. They explore how AI can both sharpen ERP security and create new risks, from detecting anomalies and reducing alert fatigue to acting as a privileged user that must be monitored. The conversation also covers digital sovereignty, data classification by design, and placing ERP at the core of digital trust, transparency, and compliance across borders. If you want practical, board level language for ERP cyber resilience, this episode is for you.
Episode 82: From Prevention to Detection: Real-Time Security in a Digital World with Infosys
Episode 82
Wednesday, February 25, 2026 • Duration 17:44
How real-time security transforms ERP systems in a cloud-driven world, spotting threats instantly, leveraging AI for proactive defense, and closing common blind spots before breaches escalate. Curious about staying ahead of cyber risks?
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Mohammed Moidheen, SAP security architect at Infosys, unpacks why real-time monitoring is vital amid 2,200 daily cyber attacks costing trillions annually. He highlights blind spots like unmonitored access vulnerabilities, ignored audit logs, unsecured APIs, privileged accounts, insider threats, and poor event correlation in S/4HANA Cloud setups. AI evolves detection with predictive intelligence, automated responses, natural language queries, and cross-system pattern spotting, shifting from reactive to proactive security. Real-world cases show systems halting unusual data downloads and insider data exfiltration in minutes. Advice includes aligning with governance, prioritizing crown jewels, setting baselines, training teams, and correlating data. Infosys aids via assessments and foundational builds.
Listen now and rethink what ERP can do for your organization!
Episode 81: AI-Powered ERP Support: Invisible, Proactive and Accelerated
Episode 81
Wednesday, February 11, 2026 • Duration 23:45
Imagine ERP systems that spot cyber threats before they strike, using AI to predict outages and banish reactive support forever. How close are we to invisible, proactive defense that keeps businesses unbreakable? Dive into the future where data and smarts outpace chaos.
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In this compelling episode of the Future of ERP podcast, SAP's Jens Bernotat, head of strategy, portfolio, and ecosystem management for SAP Support, shares transformative insights on evolving ERP customer support. He outlines a future where support becomes invisible through prevention, hyper-proactive with deep customer data insights, and accelerated by AI-driven recommendations. Jens emphasizes data's starring role in pattern detection via AI analytics, addresses change management for teams shifting from routine tickets to complex missions and AI curation, and reveals key KPIs like customer effort scores and health metrics. Practical advice includes starting with quick-win AI use cases, fostering team experimentation, and crafting transformation roadmaps.
Listen now and rethink what ERP can do for your organization!
Episode 80: Who Owns What? Clarifying IAM Roles in Cloud ERP with Infosys
Episode 80
Wednesday, February 4, 2026 • Duration 14:00
Discover how identity and access management (IAM) is reshaping cybersecurity in cloud ERP, enabling businesses to be safer, faster, and more compliant with clarity in roles and responsibilities.
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In this insightful episode of the Future of ERP podcast, Aditya Thakurdesai from Infosys dives deep into the vital topic of identity and access management (IAM) in cloud ERP environments. He explains why understanding "who owns what" in IAM is non-negotiable to ensure security, compliance, and operational efficiency amid today’s complex hybrid IT infrastructures. Aditya shares compelling customer stories- rom a global pharmaceutical company safeguarding sensitive research data to a large retailer accelerating seasonal workforce onboarding - highlighting how the shared responsibility model brings clarity and confidence in managing cloud security. The discussion further explores how AI is revolutionizing IAM, with intelligent threat detection, adaptive access control, and proactive governance transforming traditional security roles. This episode is a must-listen for any business navigating cloud security risks and looking to leverage AI for smarter, faster, and safer ERP management. Tune in and learn how to stay ahead in the evolving cybersecurity landscape.
Episode 79: Sustainability in Supply Chains: The Role of Cloud ERP with Deloitte
Episode 79
Wednesday, January 21, 2026 • Duration 19:52
Can your ERP really turn sustainability from a reporting headache into a competitive advantage? Discover how better data, AI, and cloud ERP help companies move from sustainability slogans to embedded, measurable business value across their supply chains.
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This episode of The Future of ERP explores how companies can turn sustainability into a core business capability by using robust data foundations, cloud ERP, and closer collaboration across their value chains. Deloitte partner Brian Jobe, carbon accounting lead and SAP sustainability lead, explains why almost every sustainability challenge ultimately comes down to the quality, granularity, and reliability of enterprise data. He compares global regulatory frameworks and highlights how emerging harmonization will shape what “good” looks like for sustainability reporting across industries and regions.
The conversation dives into the pivotal role of cloud ERP and supply chain solutions in providing near real-time insight, especially for scope 3 emissions, traceability, and responsible sourcing beyond the four walls of the enterprise. Brian shares best practices on engaging suppliers, embedding sustainability into procurement, finance, operations, and investor relations, and using AI to turn data into actionable insights - once the data foundation is in place. The episode closes with a clear vision for the future of ERP, where sustainability KPIs sit inside everyday management dashboards rather than in a separate “green” silo, and listeners are invited to follow the podcast for more practical conversations like this.
Relive 2025's ERP breakthroughs: from AI-fueled supply chains to sustainability wins that redefined business resilience.
This wrap-up episode recaps game-changing insights from the year's top discussions—perfect for forward-thinking leaders.
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Dive into the "Future of ERP 2025 Wrap-Up," a dynamic recap of the year's pivotal episodes unpacking ERP's shift from rigid software to agile, AI-driven powerhouses.
Memorable highlights include forward-looking debates on ERP's role in sustainable growth and real-time adaptability, blending data trends with actionable playbooks for digital leaders.
Tailored for ERP pros, marketers, and execs eyeing 2026 horizons, this finale inspires bold upgrades. Come join us as we discuss The Future of ERP!
Episode 77: Optimizing How People Work, Achieve and Excel
Episode 77
Wednesday, December 17, 2025 • Duration 26:50
Explore tackling fast-evolving markets, from supply chain disruptions and sustainability pressures to geopolitical tensions requiring agile sourcing.
Key insights cover cloud ERP simplifying operations for buyers facing electric vehicle tech changes, AI accelerating projects by scripting meetings and generating code, boosting efficiency by focusing teams on high-value tasks, and simulating crises for resilience.
Standout examples include 50-60% unused custom ERP code inflating costs, drone pilot analogies for job evolution, and tools like the Digital Acceleration Navigator aiding change management for over 100 clients, including a major European beverage firm.
Emphasis lies on composable cloud architectures, data cleansing 12 months pre-transformation, embedding sustainability KPIs for dual cost and environmental gains, and fostering cultures that empower people.
Business leaders gain actionable steps for continuous innovation, scalable models, and successful digital transformations—listen now to unleash team potential!
Episode 76: The Role of Cloud ERP and AI in a Digital Transformation with Cognizant’s Gary Hayes and SAP’s Alex Pierroutsakos
Wednesday, November 19, 2025 • Duration 29:17
This episode dives into the evolving landscape of enterprise technology, revealing how AI and cloud ERP are changing the pace and purpose of business operations. Join Richard Howells, Cognizant’s Gary Hayes, and SAP’s Alex Pierroutsakos as they share candid industry perspectives—spanning utilities, chemicals, and manufacturing—about overcoming legacy barriers and harnessing data-driven innovation. Listeners will hear memorable examples: from automated case management resolving millions of utility errors, to Guinness World Record-winning hackathons and accelerated digital transformations.
Explore how conversational AI, real-time analytics, and agile change management liberate people from repetitive tasks, empowering them for higher-value work. Tune in for a blend of actionable insights and inspirational advice, and discover why staying curious—and leveraging the latest tech—might be the smartest business decision you can make.
Don’t forget to subscribe for more on the future of ERP and business innovation!
Guest Speaker: Alex Pierroutsakos, Industry Executive Advisor – ChemicalsAlex Pierroutsakos currently is an executive industry advisor for the chemical industry at SAP where he guides executives through operational and digital transformations with a deep expertise in supply chain and manufacturing. Over the last 25 years, Alex has held leadership, project management, and supply chain positions in management consulting , software development, and within industry. Within the chemical industry, he was a Global CIO and held multiple senior business leadership positions including Chief Sustainability Officer, Global Director of Quality Assurance, and Internal Audit.
Alex has a balance of industry, technology and business experience which enables him to provide a comprehensive and value added approach when working with chemical business leaders and CIO’s. He has earned numerous credentials and awards, along with a Bachelor of Science with honors in Industrial Engineering from the University of MO – Columbia and an Executive Master’s in International Business with BSG honors at St. Louis University. He currently resides in Tampa, Florida with his wife and three daughters.
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Disclaimer: The views reflected in this video are the views of the author and do not necessarily reflect the views of the global EY organization or its member firms.
Guest 1: Dan Crawley, SAP Security and Identity Architect at EY
Dan Crawley is an SAP Security and Identity Architect with more than 15 years of experience providing strategic leadership and delivering scalable, maintainable solutions in application security and identity management within the SAP ERP space. Having delivered complex implementations and enterprise transformations across many different industries, he enjoys the challenges of learning new technologies and implementing them to provide more compliant and efficient solutions.
Guest 2: Natalie Freedline - Principal, Technology Consulting, Ernst & Young LLP | EY - Global
Natalie has more than 18 years of Technology consulting experience serving Industrial Products and Consumer Products clients undergoing transformations. Starting her career in audit, Natalie has a wide range of experience assisting clients with SAP and Oracle process and controls enablement/optimization, application security, business transformation, governance, risk and compliance (GRC) technology enablement and enterprise risk management (including IT risk).
Natalie has delivered strategic programs for SAP S/4 HANA transformations and specializes in quantifying the business case to drive efficiencies and lower the cost of compliance through analytics and monitoring, security and GRC technologies. In addition to helping clients deploy risk and compliance programs, Natalie holds a leadership role managing the Risk Technology team focused on SAP of over 100 resources to streamline growth, collaboration, knowledge sharing and improve the quality of engagement delivery.
Host 1: Richard Howells, SAP
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.
Guest: Gabriele Fiata, Head of Security Market Strategy, RISE with SAP
Thought leader with a strong background in security as well as business processes, controls, and enterprise risk management.
For more than 20 years, he has been leading teams in implementing innovative process improvements to identify and mitigate risks to promote resilience for the whole enterprise and enable overall business growth.
Guest: Asha Vartak, Director, Cyber Security and Risk Management at Bayer
Asha Vartak has a proven record of developing and executing comprehensive cybersecurity strategies that align with organizational goals. Her expertise spans Cybersecurity Risk Management, Compliance, Threat Modeling, and Mitigation Planning and Implementation.
She brings extensive experience in leading and consulting on business and information security initiatives for companies across multiple global regions. With an educational background spanning four countries—India, Australia, Germany, and the United States— Asha excels at building strong relationships with diverse stakeholders and teams.
As a motivating and inspiring leader in cybersecurity, risk management, and compliance, she thrives on tackling complex projects and driving them to successful completion for organizations worldwide.
Host 1: Richard Howells, SAP
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.
She holds dual bachelor’s degrees in Finance & Accounting and English Translation, along with a master’s degree in Business Administration and Foreign Trade, specializing in marketing. With her background in digital transformation, Oyku communicates technology trends and industry insights to help professionals navigate the evolving business landscape.
Guest: Mohammed Khan Moidheen, SAP Security Architect at Infosys Consulting
Mohammed Khan Moidheen is a Senior SAP Security architect with over 12 years of experience securing and operating large scale SAP landscapes across global enterprises. His expertise spans SAP S/4HANA security, ERP platform services, DevSecOps enablement, and designing audit ready security architectures aligned with frameworks such as ISO 27001, NIST, and GDPR.
Mohammed is CISSP and CISA certified and I excel at translating complex security requirements into actionable strategies that are practical , strategically aligned and strengthen organisational resilience.
Host 1: Richard Howells, SAP
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.
She holds dual bachelor’s degrees in Finance & Accounting and English Translation, along with a master’s degree in Business Administration and Foreign Trade, specializing in marketing. With her background in digital transformation, Oyku communicates technology trends and industry insights to help professionals navigate the evolving business landscape.
Guest: Jens Bernotat, Head of Strategy, Portfolio and Ecosystem Management, SAP Customer Support at SAP
Jens joined SAP in 2007 as Vice President in the Corporate Strategy Group. Here, he has guided high impact programs with a focus on maintenance and support strategy, portfolio and commercial design. From 2011, Jens was driving strategy for Maintenance Go-To-Market, where he designed commercial transformation programs to the Cloud and new support offerings.
Since 2017, Jens is driving SAP's maintenance and support strategy, orchestrating maintenance phases, end dates and the portfolio of support offerings. Jens also leads Ecosystem management, defining the setup of how partners deliver support to our customers.
Host 1: Richard Howells, SAP
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.
She holds dual bachelor’s degrees in Finance & Accounting and English Translation, along with a master’s degree in Business Administration and Foreign Trade, specializing in marketing. With her background in digital transformation, Oyku communicates technology trends and industry insights to help professionals navigate the evolving business landscape.
Guest: Aditya Thakurdesai, Director – Enterprise Security , Infosys
Aditya is a seasoned SAP Security and GRC professional, currently serving as Director – Enterprise Security at Infosys. With nearly two decades of experience, he has delivered transformative security solutions that seamlessly integrate deep domain expertise with emerging technologies.
In his current role, Aditya heads the Manufacturing and Communications, Media & Technology segments within Infosys’ Enterprise Risk Management Services group. He also drives strategic Centre of Excellence initiatives focused on security transformation, intelligent automation, and AI innovation. His current passion lies in Agentic AI, where he has developed pioneering solution that introduce new levels of agility, compliance, and scalability to enterprise security operations.
Host 1: Richard Howells, SAP
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.
She holds dual bachelor’s degrees in Finance & Accounting and English Translation, along with a master’s degree in Business Administration and Foreign Trade, specializing in marketing. With her background in digital transformation, Oyku communicates technology trends and industry insights to help professionals navigate the evolving business landscape.
Guest: Brian Jobe, Lead for SAP Sustainability at Deloitte
Brian is Deloitte’s lead for SAP Sustainability, focused on identifying opportunities to drive business value through sustainability offerings across our global network. Brian is also the Carbon Accounting leader for the US, focused on supporting clients on their journey to implementing and operationalizing data, processes, and technology to address the regulatory and market-based pressures related to sustainability. In these dual roles, Brian has a unique perspective on how SAP can be leveraged for sustainability outcomes.
Brian has more than 25 years of experience in providing data strategy, reporting process, controls, and governance services, primarily to clients in the life sciences and health care sectors. He also works with many of Deloitte’s largest audit clients on a technical consultation basis relating to complex accounting matters. He holds a Bachelors of Science in Economics with concentrations in Accounting and Information Systems from the Wharton School of the University of Pennsylvania. He is licensed as a CPA in New York and New Jersey, and is a member of the AICPA.
Host: Richard Howells, SAP
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Host 2: Oyku Ilgar, SAP
Oyku Ilgar is a marketer and thought leader specializing in SAP’s digital supply chain and ERP solutions since 2017. As a marketer, blogger, and podcaster, she creates engaging content that highlights innovative SAP technologies and explores key topics including business trends, AI, Industry 4.0, and sustainability.
She holds dual bachelor’s degrees in Finance & Accounting and English Translation Studies, along with a master’s degree in Business Administration and Foreign Trade, specializing in marketing. With her background in digital transformation, Oyku communicates technology trends and industry insights to help professionals navigate the evolving business landscape.
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Key Topics: ERP Evolution, AI Integration, Supply Chain, Sustainability, Predictive Analytics, Digital Twins, SAP Implementations, Net-Zero Goals, Intelligent Automation, Business Agility, ERP, Cloud ERP
Guest: Elisabetta Spontoni, Executive Vice President at Capgemini
Elisabetta is an Executive Vice President at Capgemini, with 30 years’ experience in ICT governance, projects, and operations. As Group Offer Leader for "Digital Core," she drives the end-to-end offer lifecycle and manages the portfolio of packaged solutions, including major ERPs on top of Supply Chain packages, communities, and strategic learning initiatives. She brings strong management experience and a deep delivery operations background, with core competencies in ERP solutions (mainly SAP technologies), leading large international ICT transformation programs, and conducting sales and pre-sales activities at localand international levels, alongside go-to-market strategy and offering development. Her main sectors of expertise are the International Public Sector (United Nations), Oil & Gas, and Aerospace & Defense. Certified as a large international program director, she serves on the Capgemini Group Project Management Certification Board and the “Flying Squad” team—a select group oftop professionals handling recovery missions for critical projects worldwide.
She is also certified as a Delivery Partner to support profitable growth of Capgemini’s global accounts. Her key strengths include recognized leadership, collaborative work with colleagues, clients, and partners in multicultural teams, sharp ICT expertise focused on SAP technologies, delivery excellence, innovation, and executive-level communication.
Host: Richard Howells, SAP
Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
Guest Speaker: Gary Hayes, SAP Solution Enablement Domain at CognizantGary Hayes brings 35+ years of managing technology strategies, delivery and operations of SAP in the utilities industry, including his role as VP & CIO at CenterPoint Energy.
His background includes extensive experience in:
Technology Leadership & Business Transformation
Program Leadership
Customer Systems
Enterprise Asset Management
Financial / Supply Chain
Smart Grid / ADMS / AMI
At Cognizant, he is responsible for managing a team of SAP Solution Enablement Domain experts within North America. His responsibilities include solution delivery, transformation advisory, product strategy & delivery, roadmap alignment, product development and go-to-market strategies for the energy and utility market.
Host: Richard Howells, SAPRichard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.
