Explore every episode of the podcast The Fulcrum Podcast
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Episode 17 - FROM DENTAL STUDENT TO MULTI-LOCATION PRACTICE OWNER | 13 Nov 2025 | 00:26:22 | |
SUMMARY: In this episode, host Karen Wood interviews Dr. Austin Westover, a VDA member, multi-location practice owner, and President-elect of the Shenandoah Valley Dental Association. Dr. Westover shares his inspiring journey from being intrigued by dentistry through his father’s early exposure to becoming a multi-location practice owner. He details his experiences with digital dentistry, AI in practice, and the challenges and rewards of managing multiple roles as a clinician and business owner. The episode provides practical insights for young dentists and dental students, covering topics such as acquiring loans, mentorship, and implementing technology. HOST: Karen Wood manages the VDA Member Perks program. She has been in the dental field for over 20 years, having experience as a dental assistant, managing a periodontal practice, and working with dental teams as a sales consultant and trainer. GUEST(S): Dr. Austin Westover graduated from Virginia Commonwealth University (VCU) in 2011. He has dedicated his career to pushing the limits of dentistry and enjoys living on the cutting edge. He has extensive knowledge in digital dentistry, 3D printing, in-office milling, and digital dental designs. MENTIONED IN THIS EPISODE: https://westoverfamilydentistry.com/ American Dental Association Design Innovation Awards VDA Member Perks: https://www.vdamemberperks.com/ The Virginia Dental Services Corporation (VDSC) was created as a subsidiary of the VDA to recommend products and services to the members of the VDA. By utilizing the VDA Member Perks-endorsed vendors, VDA members can enjoy the peace of mind that comes with using recommended companies, take advantage of special benefits, and receive discounted pricing, all while supporting the VDA. Since 1997, the VDSC has been pleased to provide over $3.7 million in funding to the VDA, VDA Foundation, VCU School of Dentistry, and others. EPISODE CREDITS: Producer: Paul Logan Host: Karen Wood Guest(s): Dr. Austin Westover Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 16 - The Drill, NOVEMBER 2025 | 06 Nov 2025 | 00:11:31 | |
SUMMARY: This episode discusses key topics, including legislative efforts to address workforce shortages in the Commonwealth, initiatives to enhance practice success through VDA Member Perks, and professional development opportunities such as the rollout of Affiliate Memberships. Additionally, upcoming events, such as Dental Days at the Capitol and Town Hall meetings, are highlighted, emphasizing the importance of member participation. HOST: Ryan Dunn is the CEO of the Virginia Dental Association. Ryan has played major roles with four national and statewide Associations while also spending time working on Capitol Hill. When he’s not talking all things dental, he’s talking about his family and baseball–and sometimes both at the same time. MENTIONED IN THIS EPISODE: The Fulcrum Podcast:
Virginia Dental Showcase – September 18-19, 2026 EPISODE CREDITS Producer: Paul Logan Host: Ryan Dunn Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 7 - ONLINE REVIEWS AND LEGAL PITFALLS IN DENTISTRY | 22 May 2025 | 00:14:01 | |
SUMMARY: In this episode, host Karen Wood, Director of Operations for VDA Member Perks, interviews Mike Urbanik from RK Tongue Insurance. The discussion focuses on common legal questions dentists face regarding patient reviews on social media. Key insights include how to respond to positive and negative reviews without violating HIPAA, the implications of patients posting reviews, and the importance of legal consultation before taking any action. HOST: Karen Wood manages the VDA Member Perks program. She has been in the dental field for over 20 years, having experience as a dental assistant, managing a periodontal practice, and working with dental teams as a sales consultant and trainer. GUEST: Michael Urbanik; Account Executive, R.K. Tongue Co., Inc. Michael Urbanik is licensed in both Life & Health and Property & Casualty Insurance. He has experience working with both large and middle-market commercial clients. He enjoys helping his clients understand the risks they face and develop cost-effective plans to successfully mitigate and transfer these risks. MENTIONED IN THIS EPISODE: VDA Member Perks: https://www.vdamemberperks.com/ The Virginia Dental Services Corporation (VDSC) was created as a subsidiary of the VDA to recommend products and services to the members of the VDA. By utilizing the VDA Member Perks-endorsed vendors, VDA members can enjoy the peace of mind that comes with using recommended companies, take advantage of special benefits, and receive discounted pricing, all while supporting the VDA. Since 1997, the VDSC has been pleased to provide over $3.7 million in funding to the VDA, VDA Foundation, VCU School of Dentistry, and others. R.K. Tongue Co., Inc. Rktongue.com 410-752-4008 Michael Urbanik 410-369-3957 EPISODE CREDITS Producer: Paul Logan Host: Karen Wood Guest(s): Michael Urbanik Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 6 - EXPANDING FUNCTIONS FOR DENTAL ASSISTANTS: A CONVERSATION WITH DR. EMILY BOWEN | 08 May 2025 | 00:26:59 | |
SUMMARY: In this episode of The Fulcrum Podcast, Paul Logan interviews Dr. Emily Bowen, Program Director of Mountain Empire Community College's Dental Programs. Dr. Bowen discusses the challenges and advancements in dental education and workforce development in rural Virginia. She highlights the success of Mountain Empire’s Dental Assistant and Dental Assistant II Expanded Functions (DA II) programs and their impact on the local community. Dr. Bowen also explains the role of DA IIs in enhancing dental practices and improving patient care. She emphasizes the importance of community support, faculty involvement, and innovative educational models in addressing the dental workforce needs in Virginia. HOST: Paul Logan of the Virginia Dental Association. Paul focuses on member advocacy, developing resources for dental students and early career dentists, and working with a broad array of stakeholders to elevate and address Virginia’s dental workforce needs. Paul currently serves on the executive committee of the Coalition for Modernizing Dental Licensure and the College Board of J. Sargeant Reynolds Community College. Outside of work, he’s trying to keep up with his three- and six-year-old daughters. GUEST: Emily Kate Bowen, DDS, MA, MPH Dr. Bowen graduated from Virginia Tech with a bachelor’s degree in biology. She received her Doctor of Dental Surgery degree from Virginia Commonwealth University’s School of Dentistry, a Master of Arts from Michigan State University in Higher, Adult, and Lifelong Education (HALE), and a Master of Public Health with emphasis on policy and leadership from East Tennessee State University. She currently serves as the Dental Programs Director for Mountain Empire Community College in the Division of Health Sciences. As a Virginia native, Emily is focused on improving access to care through strengthening the allied health workforce across the Commonwealth. LinkedIn: https://www.linkedin.com/in/ekb-dds/ MENTIONED IN THIS EPISODE: Understanding Emergency Room Visits for Nontraumatic Oral Health Conditions in a Hospital Serving Rural Appalachia: Dental Informatics Study: https://formative.jmir.org/2022/12/e31433 Dental Assistant II (DA II) Expanded Function Program - https://www.mecc.edu/dental-assistant-ii-expanded-function-gcc Mountain Empire Community College: https://www.mecc.edu/ Dr. Emily Bowen Germanna Community College: https://germanna.edu/ Misty Mesimer EPISODE CREDITS Producer/Host: Paul Logan Guests: Dr. Emily Bowen Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 5 - DENTAL PRACTICE TRANSITIONS: INSIGHTS FROM THE EXPERTS AT DDSmatch | 24 Apr 2025 | 00:30:36 | |
SUMMARY: In this episode of The Fulcrum Podcast, host Karen Wood, Director of Operations for VDA Member Perks, discusses practice transitions with Todd and Sheryl Garfinkel from DDSmatch. The conversation covers essential topics such as what dental students need to know about practice ownership, the role of dental transition specialists, and the importance of assembling the right team for a successful practice transition. The episode also provides an overview of the timeline for purchasing a practice, key factors for valuing a dental practice, and advice for dental students aiming for future ownership. The session concludes with tips on finance management and maintaining confidentiality during the transition process. HOST: Karen Wood manages the VDA Member Perks program. She has been in the dental field for over 20 years with experience as a dental assistant, managing a periodontal practice, and working with dental teams as a sales consultant and trainer. GUESTS: Todd Garfinkel is a dental industry professional who has been working with doctors for over 20 years. Todd’s main objective has been to explore and understand his client’s unique needs and circumstances. Successfully serving doctors in establishing, building, and growing their practices has been a benchmark of his own professional success. Applying a proven, systematic process and utilizing a trusted circle of influence, including CPAs, lawyers, valuation specialists, and suppliers, Todd successfully guides his clients through the sometimes unfamiliar world of practice sales. His primary focus is to facilitate a smooth and harmonious transition for all involved. Sheryl Garfinkel brings more than 35 years of in-depth dental industry experience and knowledge. Sheryl started her dental career as a crown and bridge lab technician before becoming a dental business manager, where she learned the industry firsthand. After many years in business management, Sheryl joined Patterson Dental as a software and technology advisor. She has also worked privately with dentists in a consulting capacity, focusing on profitability, efficiency, and team building. Now, as a transitions professional, she helps her clients navigate the detailed transition process and believes in guiding them with care and respect. DDSmatch: Visit us online at: https://ddsmatch.com/ Call the experts at: 855-546-0044 VDA Member Perks: https://www.vdamemberperks.com/ The Virginia Dental Services Corporation (VDSC) was created as a subsidiary of the VDA to recommend products and services to the members of the VDA. By utilizing the VDA Member Perks-endorsed vendors, VDA members can enjoy the peace of mind that comes with using recommended companies, take advantage of special benefits, and receive discounted pricing, all while supporting the VDA. Since 1997, the VDSC has been pleased to provide over $3.7 million in funding to the VDA, VDA Foundation, VCU School of Dentistry, and others. EPISODE CREDITS Producer: Paul Logan Host: Karen Wood Guests: Todd Garfinkel and Sheryl Garfinkel Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 4: PREVENTATIVE MEASURES: HOW TO ACE DENTAL AUDITS | 08 Apr 2025 | 00:18:46 | |
Summary: In this episode, Paul Logan interviews Dilaine Gloege, an expert with 38 years of experience in dentistry and founder of Tidewater Dental Consulting. Dilaine discusses the importance of accurate documentation and coding practices for dental teams. She emphasizes the changing standards in dental documentation to align with healthcare provider expectations, the reasons behind audits, and best practices to avoid them. Dilaine also provides practical advice on how to handle audit notifications, the significance of internal audits, and the role of each team member in maintaining proper documentation. For dentists looking for further resources, Dilaine recommends annual updates to coding manuals and continuous team training. Host: Paul Logan of the Virginia Dental Association. Paul focuses on member advocacy, developing resources for dental students and early career dentists, and working with a broad array of stakeholders to elevate and address Virginia’s dental workforce needs. Paul currently serves on the executive committee of the Coalition for Modernizing Dental Licensure and the College Board of J. Sargeant Reynolds Community College. Outside of work, he’s trying to keep up with his three- and six-year-old daughters. Guest: Dilaine Gloege is a dental coding expert who is committing the second wave of her career to writing, teaching, and consulting clients. As a former insurance coordinator and practice administrator, she brings over 38 years of practical experience to bear on her work. Dilaine has authored coding and insurance publications and is a highly sought-after speaker and educator. Whether she is leading an educational program, providing consulting services, or speaking about her craft, her commitment to creating expertise in the field is evident. Reach out to Dilaine via email at delaine.gloege@gmail.com or visit her website at https://tidewaterdentalconsulting.com/ Credits: Host/Producer: Paul Logan Guest: Dilaine Gloege Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 3: NAVIGATING THE 2025 VIRGINIA LEGISLATIVE SESSION: INSIGHTS AND OUTCOMES FOR DENTISTRY | 03 Apr 2025 | 00:19:13 | |
In this episode, Tripp Perrin discusses the outcomes and key themes from Virginia’s short 45-day 2025 legislative session, highlighting the political motivations and posturing influenced by upcoming elections. He highlights notable achievements for the dental community, including the passage of a crucial bill on insurance transaction fees and efforts to address the dental workforce shortage. Additionally, Tripp explores the session's impact on the budget, Medicaid concerns, and the importance of sustained legislative engagement by dental professionals. Host: Paul Logan of the Virginia Dental Association. Paul focuses on member advocacy, developing resources for dental students and early career dentists, and working with a broad array of stakeholders to elevate and address Virginia’s dental workforce needs. Paul currently serves on the executive committee of the Coalition for Modernizing Dental Licensure and the College Board of J. Sargeant Reynolds Community College. Outside of work, he’s trying to keep up with his three- and six-year-old daughters. Guest: Tripp Perrin, President of the Lindl Corporation and VDA Contract Lobbyist. Tripp began his career at Lindl in 1995 and eventually worked for two Virginia Governors. Tripp also has extensive private sector experience serving in a variety of senior-level management roles in the investment banking, management consulting, and healthcare fields. He holds an MBA from the College of William & Mary, a BA in Leadership Studies from the University of Richmond, and was a 1997 Fellow at the Sorenson Institute for Political Leadership Note: In the time since this podcast was taped, Arkansas became the 11th state to join the Dentist and Dental Hygienist Compact. You can find the most up-to-date map of states with enabling or pending legislation at https://ddhcompact.org/compact-map/ SB925 Health insurance; carrier business practices, method of payment for claims SB904 Medical malpractice; limitation on recovery; certain actions. Contribute to the VDA Political Action Committee Contact your legislators and share the talking points on the workforce crisis and other bills and budget items VDA’s Dental Insurance Grievance Tracker - https://www.vadental.org/dental-insurance-grievance-tracker Sign up for VDA text alerts by texting “VDA” to 52886. Credits:
Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 2: THE PULSE ON DENTAL LOSS RATIOS: WHAT VIRGINIA'S NEW DATA REVEALS | 27 Mar 2025 | 00:30:18 | |
Summary: In this episode of The Fulcrum podcast, VDA CEO Ryan Dunn and VDA Counsel Scott Johnson discuss the impact of Virginia's 2024 transparency legislation requiring dental insurance carriers to disclose their Dental Loss Ratios (DLR). They review the first loss ratio reports released by the Virginia Bureau of Insurance, explaining what the data entails and what early trends are emerging. They also highlight the VDA's Dental Insurance Grievance (DIG) tracker, its role in identifying and addressing issues with dental insurers, and how ongoing data collection will benefit VDA members and consumers. Additionally, they emphasize the importance of educating members and leveraging the new transparency to make informed decisions about dental insurance carriers. Host: Ryan Dunn is the CEO of the Virginia Dental Association. Ryan has played major roles with four national and statewide Associations while also spending time working on Capitol Hill. When he’s not talking all things dental, he’s talking about his family and baseball–and sometimes both at the same time. Guest: W. Scott Johnson is a seasoned expert in Governmental Affairs; he has lobbied for clients on the front line of healthcare legislation for over 30 years. His steadfast presence in the Virginia General Assembly has earned the recognition and respect of an ever-changing roster of influential legislators and statewide officeholders who seek his counsel when governing the most complex healthcare issues facing clients today. Contact Scott at sjohnson@hancockdaniel.com 2023 Dental Carriers Loss Ratios Report - https://www.scc.virginia.gov/consumers/insurance/resources-ins-consumer/dental-carrier-loss-ratios/ VDA’s Dental Insurance Grievance Tracker - https://www.vadental.org/dental-insurance-grievance-tracker Credits:
Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 1: ADDRESSING VIRGINIA'S DENTAL WORKFORCE CHALLENGES | 20 Mar 2025 | 00:33:15 | |
Summary: In the inaugural episode of The Fulcrum podcast, hosted by Ryan Dunn and Paul Logan from the Virginia Dental Association (VDA), the focus is on the critical issue of workforce shortages in the dental sector in Virginia. They talk about how we got here and the VDA's workforce initiatives to open more educational pathways to become licensed as dental hygienists, address licensure bottlenecks, and support the expansion of academic programs. The hosts highlight various initiatives, including partnerships with community colleges and private institutions like Fortis College and innovative models in Southwest Virginia. They also stress the importance of member involvement in advisory boards and other support roles. The episode aims to inform VDA members and other stakeholders about ongoing strides and opportunities to address the dental workforce crisis and empower them to help address it. Host: Ryan Dunn is the CEO of the Virginia Dental Association. Ryan has played major roles with four national and statewide Associations while also spending time working on Capitol Hill. When he’s not talking all things dental, he’s talking about his family and baseball–and sometimes both at the same time. Guest: Paul Logan of the Virginia Dental Association. Paul focuses on member advocacy, developing resources for dental students and early career dentists, and working with a broad array of stakeholders to elevate and address Virginia’s dental workforce needs. Paul currently serves on the executive committee of the Coalition for Modernizing Dental Licensure and the College Board of J. Sargeant Reynolds Community College. Outside of work, he’s trying to keep up with his three- and six-year-old daughters. Learn more about what the Virginia Dental Association is doing to address workforce issues at vadental.org/workforce Credits:
Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 15 - SMART SUPPLY MANAGEMENT: UNLEASH THE POWER OF METHOD | 23 Oct 2025 | 00:31:10 | |
Karen Wood welcomes Alison Farber, Vice President of Sales and Partnerships at Method Procurement. They discuss the evolution of dental supply ordering from clipboards to sophisticated software platforms. Alison explains the concept of procurement and its importance in managing costs and efficiency in dental practices. The conversation covers how Method's software simplifies the procurement process by automating price checks, tracking orders, and managing budgets, significantly reducing overhead costs. Alison also describes the flexible implementation of Method's solutions, including inventory scanning, budget tracking, and comprehensive reporting features. The episode emphasizes the immediate and long-term financial benefits of adopting modern procurement practices for dental offices. HOST: Karen Wood manages the VDA Member Perks program. She has been in the dental field for over 20 years, having experience as a dental assistant, managing a periodontal practice, and working with dental teams as a sales consultant and trainer. GUEST(S): Alison Farber is the Vice President of Sales and Partnerships at Method Procurement Technologies, where she leads sales and partnerships to help dental practices modernize procurement and accelerate growth. Beyond the dental space, she’s actively involved in supporting local start-ups. She serves as a mentor to emerging leaders, sharing her experience to help the next generation of entrepreneurs thrive. Outside of work, Alison is a busy mom of two, an avid paddle sports enthusiast, and a terrible gardener. MENTIONED IN THIS EPISODE: VDA members use promo code “VDAMEMBER25” to receive a free scanner and 50 tags valued at $200. Method – methodusa.com VDA Member Perks: https://www.vdamemberperks.com/ The Virginia Dental Services Corporation (VDSC) was created as a subsidiary of the VDA to recommend products and services to the members of the VDA. By utilizing the VDA Member Perks-endorsed vendors, VDA members can enjoy the peace of mind that comes with using recommended companies, take advantage of special benefits, and receive discounted pricing, all while supporting the VDA. Since 1997, the VDSC has been pleased to provide over $3.7 million in funding to the VDA, VDA Foundation, VCU School of Dentistry, and others. EPISODE CREDITS: Producer: Paul Logan Host: Karen Wood Guest(s): Alison Farber Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 14 - 20 YEARS OF GROWTH AND INNOVATION: THE EVOLUTION OF VIRGINIA'S MEDICAID DENTAL PROGRAM | 09 Oct 2025 | 00:41:00 | |
In this episode, we are joined by VDA Member, Dr. Zachary Hairston, who serves as the Dental Consultant for Virginia's Cardinal Care Smiles Dental Program, and Justin Gist, Dental Program Manager at the Virginia Department of Medicaid Assistance Services. They discuss the 20-year evolution of Virginia's Medicaid dental services, from its initial focus on pediatric care to the recent inclusion of pregnant members and adult comprehensive dental benefits. The conversation covers the impact of these changes, the challenges faced by providers, and the initiatives undertaken to ease those challenges, including fee adjustments, administrative streamlining, and the importance of patient education. They also emphasize the vital role of the Dental Advisory Committee in shaping the program and the need for ongoing advocacy and participation from dental professionals to ensure the program's continued success. HOST: Paul Logan: Paul is the Director of Strategic Initiatives/Innovations at the Virginia Dental Association. He focuses on member advocacy, developing resources for dental students and early-career dentists, and working with a broad array of stakeholders to address and elevate Virginia’s dental workforce needs. GUEST(S): Dr. Zachary Hairston: Dr. Zachary Hairston has over 40 years of experience as a dentist, beginning his clinical practice in Danville, Virginia. He graduated from the Virginia Commonwealth University (VCU) School of Dentistry in 1983 and received further study from the United States Dental Institute and Gerety Orthodontics. Since 2015, Dr. Hairston has served as the Dental Consultant with the Virginia Department of Medical Assistance Services (DMAS) Medicaid Smiles for Children (SFC) program. In this capacity, Dr. Hairston oversees all clinical aspects of the SFC program, which now includes comprehensive dental care for adults. Dr. Hairston also serves as the VDA Dental Medicaid Benefits Liaison. Justin Gist: Justin serves as the Dental Program Manager for Virginia’s Medicaid dental program, Cardinal Care Smiles, where he leads contract management, policy development, and oversight of the state’s dental benefits administrator. In this role, he works closely with providers, community partners, and state leaders to strengthen network adequacy, expand access to care, and ensure compliance with federal and state standards. Justin is deeply committed to workforce development, innovative strategies to reach underserved populations, and building sustainable provider participation across Virginia. He played a central role in advancing comprehensive Medicaid dental benefits, extending coverage from children to pregnant individuals and adults. Justin holds a bachelor’s degree from Virginia Commonwealth University and a master’s degree from Barry University, bringing a strong foundation in leadership and health program administration to his work. MENTIONED IN THIS EPISODE: VDA Dental Medicaid Benefits Liaison: https://www.vadental.org/vda-dental-medicaid-benefits-liaison EPISODE CREDITS: Producer/Host: Paul Logan Guest(s): Dr. Zachary Hairston and Justin Gist Post-Prod Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 13: The Drill - September 2025 | 04 Sep 2025 | 00:10:11 | |
SUMMARY: In this episode, host Ryan Dunn provides updates on workgroup discussions regarding licensure by endorsement and the activities of foreign-trained dentists. He also highlights upcoming events like the VDA/VCU Career Fair and the Virginia Dental Showcase. HOST: Ryan Dunn is the CEO of the Virginia Dental Association. Ryan has played major roles with four national and statewide Associations while also spending time working on Capitol Hill. When he’s not talking all things dental, he’s talking about his family and baseball–and sometimes both at the same time. MENTIONED IN THIS EPISODE: Episode 12 – SMART MARKETING FOR MODERN DENTAL PRACTICESEPISODE CREDITS Producer: Paul Logan Host: Ryan Dunn Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 12 – SMART MARKETING FOR MODERN DENTAL PRACTICES | 21 Aug 2025 | 00:34:21 | |
In this episode, Karen Wood discusses ways for dental practices to boost their marketing without straining their teams. Featuring experts Keith Washington and Shannon Perry from ProSites, the episode covers the evolution of dental marketing, the importance of branding, and effective tracking of marketing strategies. Key points include the significance of online tools, automating administrative tasks, leveraging digital marketing, and budgeting for marketing efforts. The conversation also highlights the benefits of partnering with industry experts like ProSites for optimized marketing strategies. HOST: Karen Wood manages the VDA Member Perks program. She has been in the dental field for over 20 years, having experience as a dental assistant, managing a periodontal practice, and working with dental teams as a sales consultant and trainer. GUEST(S): Keith Washington: Keith Washington is the Chief Technology Officer at ProSites and has over 30 years of software product management and development experience. He has an accounting degree from the University of Maryland and has led product transformations at many successful companies. Keith has been with ProSites for over 10 years and has led the development of solutions to help transform dental practice efficiency and productivity. He has a passion for building solutions that help dentists acquire, retain, and engage their patients. Shannon Perry: Shannon is the Director of Partnerships at ProSites and has spent the past 14 years helping practices thrive with solutions to achieve their unique goals. Specializing in digital marketing, Shannon uses that experience to help practices improve their online presence so more patients can find them. By focusing on each client's unique business and marketing needs, Shannon has been able to help thousands of practices optimize client communications, maximize efficiency, and improve profitability. MENTIONED IN THIS EPISODE: VDA Member Perks: https://www.vdamemberperks.com/ The Virginia Dental Services Corporation (VDSC) was created as a subsidiary of the VDA to recommend products and services to the members of the VDA. By utilizing the VDA Member Perks-endorsed vendors, VDA members can enjoy the peace of mind that comes with using recommended companies, take advantage of special benefits, and receive discounted pricing, all while supporting the VDA. Since 1997, the VDSC has been pleased to provide over $3.7 million in funding to the VDA, VDA Foundation, VCU School of Dentistry, and others. ProSites: From website design to social media and search engine optimization, ProSites is the ideal solution for busy dentists who want to get results from their online marketing. https://prosites.com/VDA/ VDA members received up to a 70% discount on ProSites solutions. EPISODE CREDITS: Producer: Paul Logan Host: Karen Wood Guest(s): Keith Washington and Shannon Perry Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 11: The Drill - August 2025 | 07 Aug 2025 | 00:10:41 | |
SUMMARY: In this episode of The Drill, VDA CEO Ryan Dunn provides updates on the Virginia Dental Association's activities and initiatives. Key focus areas include addressing the dental professional shortage in Virginia, highlighting media coverage of the issue, and discussing advocacy efforts with political leaders. The episode also delves into the ADA's suggestions to NCOIL and MetLife regarding dental insurance policies and practices. Additionally, Dunn introduces the latest issue of the Virginia Dental Journal featuring peer-reviewed research and a new column on dental AI. Updates on the VDA's podcast, The Fulcrum, and the upcoming Virginia Dental Showcase 2025 are also provided, emphasizing the organization's commitment to professional development and practice success. HOST: Ryan Dunn is the CEO of the Virginia Dental Association. Ryan has played major roles with four national and statewide Associations while also spending time working on Capitol Hill. When he’s not talking all things dental, he’s talking about his family and baseball–and sometimes both at the same time. MENTIONED IN THIS EPISODE: VDA in the News: Virginia facing dental hygienist shortage, according to state report ADA Letter to the National Council of Insurance Legislators (NCOIL) MetLife agrees to change recoupment policy following ADA letter Virginia Dental Journal Vol. 102 Number 3 The Fulcrum – Episode 10: Risk Management Made Simple: Tips Every Dentist Should Know EPISODE CREDITS Producer: Paul Logan Host: Ryan Dunn Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 10: RISK MANAGEMENT MADE SIMPLE: TIPS EVERY DENTIST SHOULD KNOW | 17 Jul 2025 | 00:36:01 | |
In this episode, Karen Wood discusses dental malpractice and risk management with Dr. Al Rizkalla. The podcast covers various aspects of dental malpractice, focusing on informed consent, documentation, patient interactions, and the critical role of detailed, ethical patient care. Dr. Rizkalla highlights common claims against dentists, the importance of effective communication with patients, and the necessity of thorough and accurate documentation. The episode also explores the significance of hiring well-trained staff and proactively using malpractice insurance resources, including risk management consultations and educational opportunities available through Dentist’s Choice. HOST: Karen Wood manages the VDA Member Perks program. She has been in the dental field for over 20 years, having experience as a dental assistant, managing a periodontal practice, and working with dental teams as a sales consultant and trainer. GUEST(S): Dr. Al Rizkalla, Head of Professional Liability-Practice Risk Management – Dentist’s Choice graduated from Georgetown University School of Dentistry with honors in 1988. He also completed a General Practice residency at the Veterans Administration Hospital Center in Washington, D.C. Dr. Rizkalla was the President of the Northern Virginia Dental Society (NVDS) and also represented NOVA for several years as a member of the Executive Board of the Virginia Dental Association (VDA). In 2013, Dr. Rizkalla was appointed to the Virginia Board of Dentistry, and in 2016, he was elected President of the Board. He has held several positions in the VDA and the NVDS, including Continuing Education Chair, Peer Review Committee Chair, Executive Committee Chair, Ethics Committee Chair, and Dental Health and Public Information Committee. He is an examiner for the CWC testing agency and previously served on the examination committee of ADEX. Dr. Rizkalla is a fellow of the American College of Dentists, International College of Dentists, Pierre Fauchard Academy, and the VDA. Dr Rizkalla teaches Restorative Dentistry, Interdisciplinary Healthcare Ethics, and Practice Management. MENTIONED IN THIS EPISODE: VDA Member Perks: https://www.vdamemberperks.com/ The Virginia Dental Services Corporation (VDSC) was created as a subsidiary of the VDA to recommend products and services to the members of the VDA. By utilizing the VDA Member Perks-endorsed vendors, VDA members can enjoy the peace of mind that comes with using recommended companies, take advantage of special benefits, and receive discounted pricing, all while supporting the VDA. Since 1997, the VDSC has been pleased to provide over $3.7 million in funding to the VDA, VDA Foundation, VCU School of Dentistry, and others. Dr. Al Rizkalla Adel.rizkalla@aspen-insurance.com R.K. Tongue Co., Inc. https://rktongue.com/ 800-638-6353 Michael Urbanik murbanik@rktongue.com 410-369-3957 EPISODE CREDITS: Producer: Paul Logan Host: Karen Wood Guest(s): Dr. Al Rizkalla Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 9: The Drill - July 2025 | 03 Jul 2025 | 00:12:09 | |
In the inaugural episode of The Drill, Ryan Dunn, CEO of the Virginia Dental Association (VDA), provides a concise update on the latest activities and initiatives. The episode covers three key areas from the VDA's strategic plan: powerful advocacy, professional development, and practice success. Dunn discusses the workforce challenges, including a shortage of dental hygienists, and highlights efforts such as the new Richmond hygiene school opening in 2026. Other topics include the introduction of an affiliate membership program for dental office staff and the D.I.G. Tracker for monitoring dental insurance grievances. Listeners are encouraged to stay informed and share the updates with their peers. MENTIONED IN THIS EPISODE: Workforce Article: New State Report Finds Significant Dental Hygienist Workforce Shortages Throughout Virginia D.I.G. Tracker: https://www.vadental.org/dental-insurance-grievance-tracker VDA Member Perks: https://www.vdamemberperks.com/ EPISODE CREDITS Host: Ryan Dunn Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 8 - BUILDING RESILIENCE, HEALING BURNOUT: INSIGHTS FROM LYNNE LEGGETT | 29 May 2025 | 00:25:29 | |
Content Warning: A note about the theme of this episode. This episode discusses topics related to burnout and mental health and includes a brief mention of suicide. Listener discretion is advised. If you or someone you know is struggling, you are not alone. Help is available. Please contact the 988 Suicide & Crisis Lifeline by calling or texting 988, or visit 988lifeline.org for free, confidential support 24/7. Additionally, long-term support can be found through the SafeHaven Program by visiting safehavenhealth.org/enroll/vda _____________________________________________________ SUMMARY: In this episode, host Karen Wood interviews Lynne Leggett, a dental practice management coach with over 25 years of experience, and the owner of Victory Dental Management. They discuss the definition of burnout, its differences from stress and overwhelm, and its signs and symptoms. They also delve into preventive measures, the importance of defining office culture, and the critical role of leadership in managing and preventing burnout. Additionally, they highlight the significance of mental health support mechanisms like SafeHaven legislation. HOST: Karen Wood manages the VDA Member Perks program. She has been in the dental field for over 20 years, having experience as a dental assistant, managing a periodontal practice, and working with dental teams as a sales consultant and trainer. GUEST(S): Lynne Leggett, BS, FAADOM, is the Founder & CEO of Victory Dental Management, bringing over 25 years of diverse business experience across dentistry, healthcare, sales, logistics, and project management. Known for her coaching-driven leadership style, Lynne draws from her background as a basketball coach to help dental professionals build high-performing teams, not just manage employees. Her insights are featured in Dental Economics, Dental Products Report, DentistryIQ, DeW Life, Dr. Bicuspid, and more. She’s the author of “You Can’t Coach Quit” and publishes the Coach’s Corner newsletter. Instagram: bballcoach12 Facebook: VictoryDentalManagement Twitter: @LynneLeggett12 LinkedIn: https://www.linkedin.com/in/lynne-leggett-17173614/ MENTIONED IN THIS EPISODE: American Association of Dental Office Managers (AADOM) EPISODE CREDITS Producer: Paul Logan Host: Karen Wood Guest(s): Lynne Leggett Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 19 - The Drill, DECEMBER 2025 | 30 Dec 2025 | 00:34:03 | |
In this episode, Ryan Dunn, CEO at the Virginia Dental Association (VDA), is joined by Paul Logan, the VDA’s Director of Strategic Initiatives. They discuss the VDA's focused advocacy efforts in anticipation of the 2026 General Assembly. Specifically, they highlight a 'three-legged stool' approach: advocating for increased budget for dental workforce programs, creating an expedited licensure path for internationally trained dentists to practice hygiene, and introducing a preventative assistant role to alleviate workforce shortages. The discussion emphasizes the complexity of dental workforce issues, the existing shortages, and the strategic initiatives required to address these problems. The episode also outlines upcoming legislative advocacy events and encourages VDA members to participate actively. HOST: Ryan Dunn is the CEO of the Virginia Dental Association. Ryan has played major roles in four national and statewide Associations while also working on Capitol Hill. When he’s not talking all things dental, he’s talking about his family and baseball–and sometimes both at the same time. GUEST: Paul Logan of the Virginia Dental Association. Paul focuses on member advocacy, developing resources for dental students and early-career dentists, and working with a broad range of stakeholders to address Virginia’s dental workforce needs. Paul currently serves on the executive committee of the Coalition for Modernizing Dental Licensure and the College Board of J. Sargeant Reynolds Community College. Outside of work, he’s trying to keep up with his three- and six-year-old daughters. MENTIONED IN THIS EPISODE: VDA 2026 Legislative Initiatives EPISODE CREDITS Producer: Paul Logan Host: Ryan Dunn Guest: Paul Logan Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 18 – WHAT’S HAPPENING AT THE ADA? | 20 Nov 2025 | 00:43:45 | |
EPISODE LENGTH: 43:45 SUMMARY: In this episode of The Fulcrum, the focus is on the recent ADA House of Delegates meeting, featuring updates from Virginia's ADA delegates, Drs. Ralph Howell, Frank Iuorno, Justin Norbo, Elizabeth Reynolds, Jonathan Wong, and Brenda Young. Discussion topics include the unprecedented election of a president-elect from the floor, strategic concerns such as the dissolution of the Strategic Forecasting Committee, the impact and future direction of sedation guidelines, and the ADA's financial challenges, particularly the implications of the Salesforce AMS. The episode explores the importance of member involvement and advocacy and contemplates potential changes in governance and membership dynamics to drive the ADA forward. HOST: Ryan Dunn is the CEO of the Virginia Dental Association. Ryan has played major roles with four national and statewide Associations while also spending time working on Capitol Hill. When he’s not talking all things dental, he’s talking about his family and baseball–and sometimes both at the same time. EPISODE CREDITS Host: Ryan Dunn Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 20 – 2026 GENERAL ASSEMBLY: VDA SUPPORT AND OPPOSITION | 03 Feb 2026 | 00:36:28 | |
In this episode, Ryan Dunn and Paul Logan recap a successful Lobby Day and discuss legislation the VDA supports and opposes, including efforts to protect community water fluoridation, maintain adult Medicaid dental benefits, and strengthen the dental workforce. The episode also highlights VDA-backed bills to expand the VCU School of Dentistry, expedite pathways for internationally educated dentists to become hygienists, and certification for dental assistants to perform scaling and polishing. Throughout the conversation, Ryan and Paul emphasize how member involvement is vital in shaping and protecting the future of dentistry in Virginia. HOST: Ryan Dunn is the CEO of the Virginia Dental Association. Ryan has played major roles with four national and statewide associations while also spending time working on Capitol Hill. When he’s not talking all things dental, he’s talking about his family and baseball–and sometimes both at the same time. GUEST(S): Paul Logan of the Virginia Dental Association. Paul focuses on member advocacy, developing resources for dental students and early career dentists, and working with a broad array of stakeholders to elevate and address Virginia’s dental workforce needs. Paul currently serves on the executive committee of the Coalition for Modernizing Dental Licensure and the College Board of J. Sargeant Reynolds Community College. Outside of work, he’s trying to keep up with his three- and six-year-old daughters. MENTIONED IN THIS EPISODE: VDA Action Alert on Medical Malpractice EPISODE CREDITS: Producer: Paul Logan Host: Ryan Dunn Guest(s): Paul Logan Post-Production/Editor: Shannon Jacobs Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||
| Episode 21 – INSIDE THE SESSION: THE BILLS EVERY VIRGINIA DENTIST SHOULD WATCH | 13 Feb 2026 | 00:16:01 | |
SUMMARY: In this episode, Ryan Dunn and Paul Logan provide updates on the Virginia General Assembly's busy legislative session. They discuss the Virginia Dental Association's (VDA) proactive efforts concerning oral healthcare legislation and budget requests. Key topics include the fate of House Bill 537, which sought to prohibit water fluoridation, and Senate Bill 99, which sought to lift the medical malpractice cap for young patients. The episode also covers various budget requests, including funding for the Virginia Community College System's dental hygiene programs, the VCU School of Dentistry's new facilities, and opposition to cuts to Virginia’s dental Medicaid benefit. They also cover VDA bills, which provide pathways for skilled international dental providers to apply for hygiene licensure and enable dental assistants to expand their roles. VDA members are encouraged to contact their legislators and to continue their advocacy and engagement. HOST: Ryan Dunn is the CEO of the Virginia Dental Association. Ryan has played major roles with four national and statewide associations while also spending time working on Capitol Hill. When he’s not talking all things dental, he’s talking about his family and baseball–and sometimes both at the same time. GUEST(S): Paul Logan of the Virginia Dental Association. Paul focuses on member advocacy, developing resources for dental students and early career dentists, and working with a broad array of stakeholders to elevate and address Virginia’s dental workforce needs. Paul currently serves on the executive committee of the Coalition for Modernizing Dental Licensure and the College Board of J. Sargeant Reynolds Community College. Outside of work, he’s trying to keep up with his three- and six-year-old daughters. MENTIONED IN THIS EPISODE: EPISODE CREDITS: Producer: Paul Logan Host: Ryan Dunn Guest(s): Paul Logan Post-Production/Editor: Shannon Jacobs
Subscribe, share, and send your feedback and topic ideas to thefulcrumpodcast@vadental.org. The information, opinions, and recommendations presented in this Podcast are for general information only, and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional, medical, or legal advice. Music in this episode from Epidemic Sound | |||