Explore every episode of the podcast The Field Engineer

Caroline Gregory, The Field Engineer Community Manager discusses her career with Guy Eid and Charlie Apps, both team leaders and managers. Caroline is also an intercultural trainer and coach and runs Intercultural Success.The Field EngineerThe aim of the community is to support engineers through their careers. To help them to network, learn, and exchange knowledge with fellow engineers and specialists.We have networking groups which are technology focused, industry sector focused, country specific and job role specific.We also have a Job Board dedicated to vacancies for field-based engineering, and customer support jobs.Intercultural SuccessIntercultural Success offers a unique combination of specialised training, consultancy, coaching, and international human resources services.We have been involved in Skills Training, Intercultural Training, Coaching and Human Resources Management, for over 30 years.If you work internationally and you’d like to discuss the things that are troubling you, arrange an initial consultation using Zoom or Teams.Our clients are from a wide variety of professions, sectors and countries. We offer a whole range of training courses, coaching, and consultancy as well as specialised workshops.Who do we work with?Intercultural Success works with any company with people who work across cultures, from new recruits to directors.We work with people from every culture and language group.From all over the world.Public and private sectors.From multinationals to start ups.Our services are all personalised to individual needs. What we design is inherently practical and has immediate impact on the individuals and organisations involved.

Charlie Apps meets Chris Tidy who is the Founder of Hard Hat Awareness Week. In this interview Chris explains why a proper hard hat is important and vital protection.Do you wear a helmet when riding a motorcycle or bicycle? Do you wear a hard hat at work?In many countries wearing a helmet at work in certain jobs is compulsory under health and safety at work legislation, but it's not mandatory for riding a motorbike home from work. So, someone can spend all day wearing a hard hat at work, leave the hard hat in their locker, and then jump on their motorbike that might be capable of 130mph without a helmet!"In 2024, an estimated 30,000 people died in India due to road accidents while riding two-wheelers, with a significant portion of these deaths occurring among those not wearing helmets."In the interview Chris Tidy explains why a proper hard hat is important and vital protection, across all field of activity where head injury is a possibility, both in work and leisure.Chris also discusses the amazing life of Hugh Cairns who led the growth of helmet use for motorcycle despatch riders during the Second World War.Now the standards like EN397, EN12492, ISO 3873 offer a guarantee of a certain level of head protection in an accident. That is if you wear the helmet!

Tino Jongwe is a Biomedical Engineer from Zimbabwe who has already worked in three overseas locations, Canada, Australia, and the USA. Tino discusses his experience of working as a biomedical engineer, BMET, in hospitals in Canada. He compares the roles of working full time in hospitals in a BMET role, with being a Field Service Engineer for medical equipment for Elekta. The regular hours of a BMET, compared to the travel and variety of being a Field Service Engineer. Tino worked as a Solutions Service Engineer in Australia, and he is now a Field Service Engineer for Elekta in the USA. Guy Eid interviews Tino Jongwe and gives a masterclass in letting the interviewee do the talking.

Part three. The final section of our Field Service Engineering Leaders Roundtable Mastermind Discussion.Topics include, instruments, customization, customisation, patches, software, firmware, hardware, training, AI, augmented reality, AR, artificial reality, scheduling, escalation and escalations, downtime, maintenance. The importance of the field service engineer who is at this moment in front of the customer.Service Level Agreements, and the importance of staffing correctly to fulfil SLAs - headcount and budgets.Managing field service teams, ,managing, management, hierarchy, communication, two way communication.Featuring Bruce Breeden Chief Service Officer at Michelli Weighing & Measurement, Jerry Varvaro Head of BPS Service - Americas at Sartorius , Maurizio De Poli Global Service Manager at Nanion Technologies. Hosted by The Field Engineer volunteer Advisory Team Members, Charlie Apps former Global Technical Support Manager at CMR Surgical, and Guy Eid former National Field Service Manager bioMérieux.

Part 2. of the Field Service Engineering leaders roundtable mastermind discussion discusses leadership, hiring, onboarding, and KPIs.

Part one of Field Service Engineering Leaders Roundtable Mastermind Discussion about Servant Leadership.

Featuring Bruce Breeden Chief Service Officer at Michelli Weighing & Measurement, Jerry Varvaro Head of BPS Service - Americas at Sartorius , Maurizio De Poli Global Service Manager at Nanion Technologies. Hosted by The Field Engineer volunteer Advisory Team Members, Charlie Apps former Global Technical Support Manager at CMR Surgical, and Guy Eid former National Field Service Manager bioMérieux.

A short clip of Bruce Breeden discussing leadership, from the Field Service Engineering Leaders Roundtable Mastermind Discussion.

https://youtube.com/shorts/D98zrQnvSbk

Guy Eid shows us round his apartment in Montreal where he records some of our YouTube interviews.Behind the scenes at Guy Eid's apartment in Montreal. Dans les coulisses de l'appartement de Guy Eid à Montréal.

Tim Robertson Founder and CEO of The Field Engineer, discusses his vision for The Field Engineer community with community members and field service leadership veterans, Charlie Apps and Guy Eid."I just recorded an interview with Charlie Apps and Guy Eid, members of The Field Engineer community who have also become good friends and volunteers supporting our goals. I hope the interview answers some of your questions about the birth of The Field Engineer, and why I created a global community for engineers who work in the field. We have plans to make this a huge global community".

The Field Engineer is proud to support and share news of the annual event, "Hard Hat Awareness Week," which runs from the 9th to the 15th of June.

The event was created by Chris Tidy.

"Hi, I'm Chris Tidy and I'm the founder of Hard Hat Awareness Week. So what is Hard Hat Awareness Week? So Hard Hat Awareness Week was actually born back in June of 2020, but like so many other things that year it actually took a back seat to the Covid pandemic that had taken grip of the UK and Europe and plunged most of us into compulsory lockdown. So the week was actually pushed back to September and proved to be quite successful. With participants as far afield as Dubai and the USA. As well as plenty of active activity of course in the UK and Europe. So the 2021 event was even bigger and better as industries actually got together for the cause and made it a very successful event although the Covid effect was still sort of quite apparent, and most Industries at the time were obviously focusing on respiratory protection of course. So the event was originally designed to highlight the need for industrial workers to wear head protection. So through my own sort of personal experience, I'd seen sort of time and time again instances where the worker would not wear their head protection or had worn it incorrectly. But this was not the only issue. As workers didn't actually realize that their head protection had an expiry date, and they didn't know that when it wasn't being used that it should be really sort of stored correctly in a, you know, a dry sort of safe core space. So over a period of time other issues surfaced. So workers would mark their head protection perhaps with a pen or maybe with stickers, and both of these which you know, if you don't know you you don't know, but both of these could affect the crystalline structure of the head protection and may cause an issue with the Integrity of the shell. One thing. Just one thing that struck me was the fact that workers and some companies would pay upward of 60, 70, sometimes even 80 pounds for a pair of branded safety boots, but it when it came to protecting their head they were against paying more than six pounds. So our heads contain our brain which powers the rest of our body and without that working properly, due to maybe a head injury our life would not be the same.So the week was also designed to cover off things like training, wear and care, we also had companies that conducted audits during that time as well, of all of their hard hats. But most of those initiatives were actually aimed at raising awareness of head injuries and to try to get people to understand that if you damage your head you could sustain a head injury, that you could sustain could be very more devastating and have a profound effect on your life and those around you. So during the week we work very closely with our partners and supporters to raise awareness of impacts, and it's really important to, you know, know and raise awareness of things like concussion which can occur after an impact. Even if you're wearing a helmet you can still sustain a concussion, because concussion is only a symptom of something that's actually happened. And it's always obviously good to seek advice afterwards. So that's sort of pretty much it really. That's Hard Hat Awareness Week. What it's all about. Hard Hat Awareness Week is this year obviously, as it is every single year, it's 9th to the 15th of June, and we'd like as many companies, people, Industries, to join us by conducting some sort of activity. Perhaps doing some training during the week around head injuries, perhaps just auditing their hard hats, perhaps personally it's you're one man band, one woman band, and you just want to take that week to just check your hard hat is in date, and check that everything is there that needs to be there for your hard hat to function properly. So that's pretty much me, Chris Tidy, and thanks very much for listening I appreciate it".

Guy Eid and Charlie Apps discuss The Field Engineer Community Coach on Call Service.They also discuss their experience of coaching others, and being coached themselves.The service is available to The Field Engineer Community Members.You can join The Field Engineer Community by registering here. https://thefieldengineer.com/register/Once you have registered you can access the Coach on Call form on this page,https://thefieldengineer.com/coach-on-call-2/

Guy Eid meets Slava Gorovoy, former Aftermarket Business Manager - APAC for The Toro Company. As an Aftermarket Business & Operations Manager for the APAC region, he spearheaded initiatives to drive aftermarket sales, market expansion, supply chain optimization, and customer-centric strategies. His leadership and strategic focus resulted in measurable growth, operational excellence, and enhanced customer satisfaction across diverse markets. Slava has previous experience as Head of Service Operations ANZ for Techtronic Industries, Bosch Power Tools & Accessories, and Atlas Copco.Slava thrives at the intersection of technology, business growth, and customer success, leveraging AI, digital transformation, and strategic leadership to create value in the industrial, manufacturing, heavy equipment, and aftermarket sectors. With 15+ years of experience leading regional operations, sales, and service optimization, he specialises in enhancing business performance, unlocking new revenue streams, and fostering high-performing teams.

Rosemary Coates and Charlie Apps discuss the importance of Global Supply Chains in the success of global field service and support.They also discuss the important role Field Service has on a company's success when the Field Service department is managed correctly within the wider organisation.Rosemary Coates has been awarded one of 100 Most Influential Women in Silicon Valley 2024. She is President and Founder, Management Consultant, Blue Silk Consulting.Founder, Executive Director, Chairman of the Board, The Reshoring Institute.Rosemary has more than 30 years of experience in supply chain, reshoring, and nearshoring. Rosemary is the co-author with Jim Reily of the book 42 Rules for Superior Field Service. She is the author of 42 Rules for Sourcing and Manufacturing in China, and the Reshoring Guidebook.The Reshoring Institute is a 501c3 non-profit and non-partisan organization with a dual mission: to help companies bring manufacturing back to the US and to teach graduate student interns about global manufacturing.Rosemary is Member of the Board - Supply Chain Management Institute at the University of San Diego.

Guy Eid who mentored Marc Yvan WABO FOTSO with his move to Canada, discusses the challenges of relocating to Canada after having worked as an Automation Engineer from Cameroon, working for BB Lomé S.A., in Lomé Togo. He has Sidel and Krones bottling production line, and palletising equipment experience. He previously worked for Boissons du Cameroun in Cameroon.Wabo has a Masters' degree from Institut Universitaire Catholique Saint Jerome De Douala.WABO FOTSO Marc Yvan shared his experience as an automation specialist in the brewery industry in our blog. He's now moved to Canada to work and has written about his experience so far in a new country and shared it with The Field Engineer community.We felt we should share his story with here on YouTube too. Moving to Canada and starting a new job with a new companyThis interview shares Marc's experience as a new immigrant in Canada and the impact of The Field Engineer community in his integration process. Perhaps, it could be helpful for some of you our viewers and listeners.

The Field Engineer Podcast today meets Bruce Breeden a veteran in the field of Field Service. Bruce is the author of The Intentional Field Service Engineer now in its 2nd Edition. Bruce has been a part of, Beckman Coulter Life Sciences, Thermo Fisher Scientific, Rain Bird Corporation, Fairbanks Scales, Gatekeeper Systems, Inc. He has recently "retired", and now runs his own CX (Customer Experience) consultancy, Service Topics®. Bruce works with client's key stakeholders to define a results-driven strategy for training workshops or courses contributing to world class service organizations, both In-person or virtual. Bruce is a member of The Field Engineer community and a member of our private Field Service Managers' networking group. Guy Eid, also a member of The Field Engineer Field Service Managers' networking group, discusses Bruce's career, Intentional Field Service, and the wider world of Field Service and Customer Support.

Guy Eid and Charlie Apps discuss the interviews that The Field Engineer Podcast has done in 2024, with leaders and engineers from across the world. How the Podcast supports The Field Engineer community and the Community blog posts. They look forward to the potential for the Podcast in 2025.

Guy Eid meets Kevin Mace, Vice President - Global Installations at Varian, a Siemens Healthineers company, and a fellow member of The Field Engineer Community. Kevin started his career as an Electronics Engineer (Radar) in the Royal Air Force. Like many Radar engineers from the military, when he left the RAF Kevin transferred his Radar experience to the field of Radiology equipment. Radiotherapy Linear accelerators (LINACs) use microwave technology similar to radar to accelerate electrons and produce high-energy x-rays for Radiotherapy. Kevin Mace’s career has led him to be Vice President - Global Installations for Varian, a company employing over 11,000 people worldwide. The Field Engineer Podcast is excited to interview Kevin to find out what made him capable of progressing to this senior global position, to learn more about his career and his story, and to get some insights and tips that can benefit members of The Field Engineer community, and engineers and leaders around the world.

Maurizio De Poli shares his experience and career story with Guy Eid. Maurizio De Poli is an experienced Service Manager and Technical Support Manager, he brings extensive knowledge and a proven track record in tackling various challenges. His focus is on delivering exceptional service and support within contractual terms and budgetary constraints, optimising service delivery processes, and enhancing team performance. Throughout his career, he has broadened his horizons by working across Europe and North America, learning from talented teams and expanding his knowledge base. As a result, he is fluent in English, German, and Italian. His key achievements and responsibilities include:

Leading and developing daily operations of multicultural global service teams, scheduling technical visits, and providing internal and remote support

Managing new contract definitions with partners for service in foreign countries.

Defining global processes for spare parts utilisation and accounting.

Implementing global processes for ticket/case management, both in-house and in the field.

Serving as the link between the service department and the quality assurance team, working closely with technical product managers to continuously improve the product

Driving the aftermarket service segment, maintaining close contact with customers, and supporting sales teams to ensure top-notch global service execution.

Field Service Engineering leaders, Guy Eid, Jerry Varvaro, and Charlie Apps, discuss the career options and career tracks available to Field Service Engineers. With practical examples from their own careers as Field Service leaders, Guy, Jerry, and Charlie emphasise multiple paths that a successful Field Service Engineer can follow to advance their career, and the vital role of their managers to help them advance. The panel also briefly discuss how Field Engineers need to manage their own destiny, especially where their employer does not have an established succession path in place.

Guy Eid meets Jerome Varvaro Head of BPS Service, Americas for Sartorius Jerome, "Jerry" Head of BPS Service North America Jerry Varvaro Leads the Instrument Services team in the US, Canada, and Puerto Rico providing world class support for Sartorius Bioprocess instrumentation and equipment. Responsibilities include field service, spare parts programmes, and service centre operations. Jerry is a dynamic, results oriented professional with over 30 years of broad-based experience and achievements in the building of a profitable global support organisation.

The Field Engineer podcast meets Millicent Alooh Regional Director, BMET implementation at Rice360 Institute for Global Health Technologies at Rice University in Houston, Texas.

The Field Engineer channel's Charlie Apps discusses Millicent Alooh's global career in Biomedical Engineering.

How she support and oversees the implementation and integration of Health Technology management, NEST360 (from acquisition, distribution and sustainability) in low resource settings.
BMET in-service training and mentorship initiatives for sustainability in five implementation countries in sub-saharan Africa (Kenya, Tanzania, Nigeria, Malawi and Ethiopia).
Millicent advocates for policies and programmes for health technology management together with national Ministries of Health for facilities and country level.
She oversees cross country quality improvement efforts on technology procurement and management.
Oversees the support of health technology for maternal, neonatal, and child health programmes.
Cross- Country Medical equipment management for both private and public facilities in liaison with national Ministries of Health.

Global Medical Equipment Field Service leaders Guy Eid and Charlie Apps discuss Charlie Apps' career. Charlie Apps is Medical Technology leader with experience building Field Service organisations in Europe and Technical Support capabilities globally for companies and organisations including CMR Surgical, , St Jude Medical, Abbott, EP MedSystems, Medicines and Healthcare products Regulatory Agency, and Rsb Projects Limited. Charlie has a M.Eng. from Oxford University.

Guy Eid a progressive leader of field service and customer support teams; hiring, developing, supporting, motivating, coaching, and empowering talented people. His experience covers,National Field Service Manager for bioMérieux, Biomedical Engineering Manager - Service and Equipment Planning for RI-MUHC, Biomedical Engineering Interim Service Manager for CIUSSS de l'Est-de-l'Île-de-Montréal,Business Unit Manager - Life Support & Patient Monitoring Equipment for Intermedic (Jean Farah & Co), National Services Manager, Dräger Canada, National Service Manager for Leica Biosystems, District Service Manager - Ontario, Central and Western Canada for Sysmex America, Inc., Global Field Service & Technical Support Manager for CryoCath Technologies, all roles located from Canada except Intermedic (Jean Farah & Co) which was based in Côte d’Ivoire.Guy Eid is originally from the Lebanon. He emigrated to Canada due to the Lebanese Civil War.Guy has a B. Eng. from American University of Beirut, and a Mini-MBA from McGill University of Continuing Studies.

Global Medical Equipment Field Service leaders Charlie Apps and Guy Eid discuss Guy Eid's career.

Charlie Apps is Medical Technology leader with experience building Field Service organisations in Europe and Technical Support capabilities globally for companies and organisations including CMR Surgical, , St Jude Medical, Abbott, EP MedSystems, Medicines and Healthcare products Regulatory Agency, and Rsb Projects Limited. Charlie has a M.Eng. from Oxford University. Guy Eid is a progressive leader of field service and customer support teams; hiring, developing, supporting, motivating, coaching, and empowering talented people. His experience covers, National Field Service Manager for bioMérieux, Biomedical Engineering Manager - Service and Equipment Planning for RI-MUHC, Biomedical Engineering Interim Service Manager for CIUSSS de l'Est-de-l'Île-de-Montréal, Business Unit Manager - Life Support & Patient Monitoring Equipment for Intermedic (Jean Farah & Co), National Services Manager, Dräger Canada, National Service Manager for Leica Biosystems, District Service Manager - Ontario, Central and Western Canada for Sysmex America, Inc., Global Field Service & Technical Support Manager for CryoCath Technologies, all roles located from Canada except Intermedic (Jean Farah & Co) which was based in Côte d’Ivoire. Guy Eid is originally from the Lebanon. He emigrated to Canada due to the Lebanese Civil War. Guy has a B. Eng. from American University of Beirut, and a Mini-MBA from McGill University of Continuing Studies.