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| Title | Pub. Date | Duration | |
|---|---|---|---|
| 4 keys for navigating current market conditions with Mitsubishi HC Capital America’s Mann | 07 juil. 2025 | 00:23:01 | |
Flexible financing partnerships between dealers, lenders and OEMs; customized financing solutions; investing in scalable integrated technologies; and customer education are keys to navigating current and future market conditions. As equipment dealers, lenders and OEMs continue to look for the best methods to navigate market uncertainty, rising delinquencies and other concerns, developing flexible relationships between lenders and distributors represents a key component to successful operations, Kirk Mann, executive vice president and head of transportation at Mitsubishi HC Capital America, tells Equipment Finance News on this episode of “The Dig” podcast. To maximize their lender relationships, dealers and OEMs should:
In addition, offering customized financing solutions as a part of the sales process represents a great method of ensuring that dealers, lenders and OEMs can continue to meet buyers’ needs, Mann says. “Dealerships with the F&I manager or with a lender that is lending directly into a fleet environment, making sure that those financing solutions are a part of that equipment sales process; it helps,” he says. “It helps to ease the customer's adoption because they can afford it.” Ninety percent of respondents to a May 30-released Mitsubishi HC Captial America survey of the company’s construction and transportation clients stated they expected to use financing for new equipment, indicating a significant need for financing solutions, Mann says.
Tune in to the newest episode of “The Dig” to hear from Mann about trends in equipment financing, supply chain disruptions, customer needs, new technologies and managing risks. Register here for the free Equipment Finance News webinar “Technologies to Advance Your Equipment Financing Business” set for Thursday, July 17, at 11 a.m. ET. | |||
| Develop an Amazon-like approach in equipment attachments: Discussion with Ignite Attachments' Trisha Pearson | 20 juin 2025 | 00:21:51 | |
Podcast: Ignite Attachments targeting Amazon-like model for attachments Listen as ‘The Dig’ speaks with OEM’s Trisha Pearson Category: Material handling As equipment dealers and lenders expand their product offerings to diversify and meet customer needs, attachment and implement Ignite Attachments is adopting an Amazon-like approach to distribution and service. The rise of direct-to-consumer and e-commerce reflects growing consumer comfort with purchasing high-ticket items online, which is something the equipment attachments and implements industry can adopt, Trisha Pearson, director of business development at the Moorhead, Minn.-headquartered OEM, tells Equipment Finance News on this episode of “The Dig” podcast. “Websites like Amazon are also showcasing that it needs to be a relatively easy experience in doing so, and the acquisition time needs to be fast,” she says. “Although our industry, some may consider it to have been stagnant or static for a number of years, and there's a lot of our competitors who their value prop is, ‘we've been here, you can trust us,’ that's not us.” Ignite aims to partner with non-traditional third parties to integrate more payment and financing tools to make it easier for customers to search, buy and finance equipment online amid today’s economic challenges, Pearson says. “Today we have one third party plugin, it's called Credit Key, and it offers a buy now, pay later option for those B2B transactions, which is a lot of our transactions,” she says. “We're looking to expand that offering as folks are becoming more familiar in their shopping on other websites with some of those payment plugins and offering flexible ways to pay, so we want to make it easy for people to acquire our equipment in a way that's right for them.”
“Sites like Amazon are training folks that acquiring something that they purchase within two days is an expectation,” she says. “That's difficult in [a less-than-truckload] delivery world, but having availability and fast acquisition for the person who is diversifying their business and buying that next attachment to do so is really important to us.” Tune in to the newest episode of “The Dig” to hear from Whorton about trends in agriculture equipment financing, managing residual value, adapting to customer's needs, future trends and empowering the next generation of farmers. | |||
| Agriculture equipment leasing nears 40% for industry: Discussion with Massey Ferguson’s Whorton | 12 mai 2025 | 00:24:22 | |
Increased farm income pressures have led to increased demand for farm equipment leasing as farmers and OEMs look to find a balance in the market. Farmers continue to navigate farm income pressures caused by tariffs and rising prices, Joe Whorton, director of marketing at Duluth, Geo.-headquarter global agriculture equipment manufacturer Massey Ferguson, tells Equipment Finance News on this episode of “The Dig” podcast. “There's no doubt that net farm income continues to be tight, and so you've got these multiple years of inflationary pressure, you've got elevated input costs, you've got high interest rates and then tariff uncertainty that's stressing farmer cash flow,” he said. “It's really driven a pretty high uptick in leasing activity recently, especially when you talk about mid-range and high horsepower tractors reaching its highest levels in the last five years.” Over the past five years, Massey, a subsidiary of AGCO has gone from leasing 15% to16% of farm equipment to nearly double that amount, Whorton said. The increased focus on meeting farmers' needs and ensuring a positive user experience has led to rising residual values for Massey's high horsepower products, Whorton said. “As a positive consequence and outcome, we can now offer farmers some of the most aggressive lease deals in the industry, and so we've seen that segment grow a lot,” he said. “With all the uncertainty I mentioned before, allowing our farming customers to maybe de-risk themselves in the near term by having that fixed cost of ownership or fixed payments there.” | |||
| Tech enables small lenders to compete with industry titans: DataCRaiM CEO Rohan Marfatia | 14 avr. 2025 | 00:23:59 | |
Tariffs can be considered a business problem, knowing the fact that we are a 1.4 trillion industry, and I would say close to 30 to 40% of the equipment probably is going to be impacted in some way, shape or form. Right in terms of data, crane, we cut across data, CRM and AI, it's there in our name itself. So then, if we, if you have to break it down right data, for example. So when, when you come across tariffs, you want to ensure that you're talking about how you can go from a descriptive to a predictive to a prescriptive model when it comes to tariffs and their business impact, right? By that, what I mean is just to break it down in layman terms. Descriptive is what's happening with tariffs, right? Ai, data can actually give you those insights as to what's going on when you move from descriptive to predictive. You can use data to analyze what is going to happen right in the future, right? So with tariffs kicking in, how are things going to change? Right? That is something that you can go from a descriptive to a predictive phase, and then when you go to the next level, which is prescriptive, that's where the magic happens, right? Prescriptive is the phase wherein, if what you have predicted happens, what are you going to do about it? Right? What are the actions that you're going to take about it, right? So these are the three phases that we have in our mind as we view tariffs as a business problem, and then how does that manifest as a solution? Right? So you want to have the you want to have a better grip on demand, on supply, on pricing, and you want to have, like, competitive rates and stuff bearing in mind that demand, that supply and the pricing, right? So that is what it will enable equipment, equipment financers to achieve by using data. So that's the first part of the three areas that I wanted to cover, right data. AI, I mean, obviously with tariffs kicking in. I mean, more people will want financing, but it will be harder to get right. Yeah, yeah. So, so that's where AI comes in. You want to do credit scoring, you want to kind of mitigate your risk. You want to monitor your portfolio, right? You want to de risk your portfolio. So that's where AI can play a very active role, and you can ensure that those who are deserving, those who have the credit worthiness, do get approved, right in spite of the tariffs at at higher prices, and the credit scoring and the credit decisioning becomes much, much better, yeah, so that's the second perspective I have on the AI pillar. Out of the three pillars that I spoke about, right? We first covered data. Second, we spoke about AI. And the third thing, from our standpoint and our vantage point, is CRM, right. So by that, what I mean is customer relationship management. Think about software like Salesforce. Think about software like dynamics, right? So, if you are a broker, if you are a lender, if you are a lessor, if you are a captive, if you are a non captive, right? If you are an OEM, all of the businesses, right? They have their single source of truth, which is their customer relationship management. So in the age of tariffs, or when we are talking about tariffs and the impact to the equipment finance industry, we want to ensure that you are personalizing for your end customers, right. So the personalization can only happen if you have solid customer relationship management, right? So I'll give you an example. So if you are a manufacturer in the age of higher tariffs, right, you might offer like a 0% interest deal. You might offer like a longer payment plan, right? So if you want to compete with manufacturers, with OEMs, right? If you're a finance company, if you're a non bank, or a non captive or a bank, how do you compete with your with the OEMs who are offering these kind of deals when the tariffs increase? So in that case, right? You can have personalized finance deals chopped out using the power of your CRM, if you know your customer, your end customer, well, if you know your end customer better, right? You can use that for personalized finance, and that's what CRM can help you achieve, right, right? Quinn, right. So that's our vantage point. Hopefully that was helpful. I tried to break it down into simple terms, and I tried to break technology and AI down into three areas, right, our perspective on data, our perspective on AI and our perspective on CRM and how they come together, right, to ensure that you can have like competitive rates offered. You can have personalized finance offered, and you can compete. You can do better credit scoring. In credit risking, and you can run your business better, yeah, | |||
| Developing digitally-focused equipment financing with Elevex Capital's Jeffery Elliott | 20 mars 2025 | 00:22:12 | |
With the rise of AI and automation in the equipment finance sector, lenders must shift to a digitally-focused infrastructure. Using technologies like AI to streamline processes, enhance transparency and improve customer service can help equipment financiers develop better solutions, Jeffry Elliott, founder and chief executive of Elevex Capital, tells Equipment Finance News on this episode of “The Dig” podcast. “We're trying to implement the latest and greatest technologies to create a more fast, flexible and transparent process, enable transactions to happen digitally, and utilize artificial intelligence to work with our customers,” he says. “We also pick up the phone and talk to people and go visit people, just old school way, but we're utilizing technology where customers want to utilize it, and making the process better, taking friction out of the equipment finance process.” Bank originations decreased more than 30% in January, while independent originations rose 9%, according to the Equipment Leasing and Finance Association’s CapEx Finance Index, released Feb. 26. The volatility in the equipment finance market between banks and independents creates an opportunity for independent lenders to take advantage, Elliott says. Technology helps equipment financiers obtain asset management information, such as transaction details and financial statements, faster and better organize the data, Elliott says. “You only have so much time in the day to do everything, so bringing those technology assets to bear and the big transactions are going to make them faster and more flexible and a better experience for the customer and meet their deadlines,” he says. “It also helps us in terms of risk on concentration risk.” Tune in to the newest episode of “The Dig” to hear from Elliott about implementing AI, balancing speed and efficiency, managing complex transactions with technology and advice for what he says may be a “choppy” environment ahead for equipment finance industry. Early Bird pricing for the third annual Equipment Finance Connect ends March 28. Taking place at the JW Marriott Nashville on May 14-15, 2025, this is the only event for both equipment dealers and finance providers. Learn more and register here. | |||
| Demand for flexible financing growing in construction industry: Ivan Franklin of Mitsubishi HC Capital America | 28 févr. 2025 | 00:25:00 | |
Johnnie Martinez 0:06
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| Equipment finance, technology outlook with The Alta Group leadership | 21 janv. 2025 | 00:25:39 | |
Johnnie Martinez Johnnie Martinez 0 minutes 5 seconds On today's episode of the Dig, I am joined by three members of the altar group and I will let the three of them introduce themselves. Johnnie Martinez 0 minutes 14 seconds Well, if you'd start us. VG Valerie L. Gerard Valerie L. Gerard 0 minutes 15 seconds Sure. Thanks, Johnnie. Valerie L. Gerard 0 minutes 16 seconds I'm Valerie Gerard Co, CEO of the Ulta Group and I lead the largest practice within Ulta that's focused on providing general consulting and advisory services. And you know it might make sense for me just to spend a second to introduce the Alta group, to your listeners who aren. Valerie L. Gerard 0 minutes 32 seconds Familiar with us, we have been around for 30 years. Valerie L. Gerard 0 minutes 37 seconds We are the undisputed leader when it comes to providing advisory services. Valerie L. Gerard 0 minutes 42 seconds On a global basis to the equipment leasing and finance. Valerie L. Gerard 0 minutes 45 seconds Industry, we are exclusively focused on equipment finance and leasing. Valerie L. Gerard 0 minutes 50 seconds We're not distracted by mortgages or consumer autos. It's just the core equipment leasing business and anything that a client would have in terms of a need, we do it. Valerie L. Gerard 1 minute 3 seconds So that could be assisting them with some growth initiatives, entering new markets, becoming more efficient in what they do. Valerie L. Gerard 1 minute 11 seconds We have a lot of competitive intelligence, market intelligence work we. Jim Jackson 21 minutes 28 seconds So I would imagine that's that's going to be another leg in the stool that people will consider as we go forward. Jim Jackson 21 minutes 34 seconds It's just still a bit at the infancy stage right now, so it's it's it's a consideration, but I wouldn't say it's a major factor just yet. Johnnie Martinez Johnnie Martinez 21 minutes 46 seconds Hey, understood. And as we we sort of get into the end of this, I know this report is so comprehensive and touches on so many different things that we could discuss. But I want to be valuable with with your time and obviously the listeners time if we could. Johnnie Martinez 22 minutes Go through and kind of some some key takeaways, distillation, maybe one or two from each of you of things that you know sections in the report. Johnnie Martinez 22 minutes 8 seconds Key things that you learn while putting it together that the reader should be aware of and you know they can. Johnnie Martinez 22 minutes 13 seconds They can go in and look at the the report themselves. Johnnie Martinez 22 minutes 15 seconds Of them trying to get the the more macro view of it. Johnnie Martinez 22 minutes 21 seconds Wait a few would start. RR Rick Remiker Rick Remiker 22 minutes 24 seconds Well, I would start with, you know, watch for the continued reemergence of Banks re entering the space. More than likely with a little more pricing discipline and probably a little more measured balance sheet growth focused predominantly on customers. Rick Remiker 22 minutes 43 seconds So I don't think that it's an end to the glory days of of independence and captives, but I think you'll see 2025. Rick Remiker 22 minutes 51 seconds The banks will come back, particularly the regional banks will come back. Rick Remiker 22 minutes 54 seconds Back in a much stronger fashion. JJ Jim Jackson Jim Jackson 22 minutes 59 seconds Yeah, Johnny, I'd say from my standpoint on the M and a market, you know we're expecting a strong M and a market. Jim Jackson 23 minutes 5 seconds I think there's a lot of things in our favor. Jim Jackson 23 minutes 7 seconds The caution again is keep an eye on the interest rates. Jim Jackson 23 minutes 11 seconds Let's see what the Fed does. Jim Jackson 23 minutes 12 seconds Let's hope we can continue on our course to have a soft landing and the interest rates behave so that we can continue to see some progress in the M and a front in 25. VG Valerie L. Gerard Valerie L. Gerard 23 minutes 25 seconds And I would just throw in one cautionary note. Valerie L. Gerard 23 minutes 28 seconds You know the industry has benefited from some very strong credit quality over the last handful of years and I think it's just time now where we're starting to see potentially some stress on portfolio. Valerie L. Gerard 23 minutes 40 seconds So keep a watchful eye. Valerie L. Gerard 23 minutes 42 seconds We're not concerned that there's going to be any big credit crunch or crisis out there, but just start to just start to pay a little more attention on the credit book. Johnnie Martinez Johnnie Martinez 23 minutes 53 seconds Caviano that that all makes a bunch of sense. Johnnie Martinez 23 minutes 55 seconds And you have so much of it is, you know, you can do the due diligence on the front end. Johnnie Martinez 23 minutes 58 seconds It's less problems on the back end. RR Rick Remiker Rick Remiker 24 minutes 1 second Absolutely. VG Valerie L. Gerard Valerie L. Gerard 24 minutes 1 second There you go. Johnnie Martinez Johnnie Martinez 24 minutes 3 seconds Alright. Well, with that all in mind, I would just say if is there anything else that our listeners should know about the report or the Alta group and then obviously they can read the the reporting itself and but anything else in particular that stands out that we should. Johnnie Martinez 24 minutes 18 seconds Discuss at this moment. RR Rick Remiker Rick Remiker 24 minutes 22 seconds Again, go to thealtagroup.com and pull down the 2025 Alta Group Insights report. Rick Remiker 24 minutes 26 seconds I think it'll be a excellent 5-10 minute read. Johnnie Martinez Johnnie Martinez 24 minutes 32 seconds Alright, well, I thank all three of you for Jim. Johnnie Martinez 24 minutes 35 seconds Are you gonna add something? Sorry. JJ Jim Jackson Jim Jackson 24 minutes 37 seconds No, I was just going to also say and once once you go to the website and pull down the report and read it, obviously if you have questions about the report, you know, I'd encourage everyone. Our contact information is out on the website. Johnnie Martinez Johnnie Martinez 24 minutes 40 seconds Hmm. JJ Jim Jackson Jim Jackson 24 minutes 47 seconds Feel free to call Valerie or Rick or myself. Jim Jackson 24 minutes 50 seconds We'll be happy to explain anything that maybe isn't quite clear or expand on any of the discussi... | |||
| Interest rates separating asset financiers from balance sheet lenders with Terex’s Declan North | 13 janv. 2025 | 00:27:01 | |
Johnnie Martinez 0:04
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| EVs, alternative fuels remain transportation's future with Fleet Advantage's Brian Holland | 11 déc. 2024 | 00:14:11 | |
Welcome to The Dig, where equipment finance news editors connect with industry leaders and dealers to discuss news analysis, market trends, tips, and more. I am Johnnie Martinez II, Senior Associate Editor of Equipment Finance News, the one news source for both dealers and lenders. Today we're joined by Fleet Advantage's Brian Holland, and I'll let him introduce himself. Hey, good afternoon, I'm Brian Holland, CEO of Fleet Advantage, delighted to be here. Delighted to have you, and I want to start off, for people who maybe aren't as familiar with you guys, who is Fleet Advantage, and what role do you guys play in the equipment industry, specifically the transportation industry? So Fleet Advantage is the largest independent lessor for heavy-duty Class A trucks in the country. We're also the leading innovator for specialty financing, fleet data analytics, fleet management services, and life cycle cost management. We serve more than 50 of America's top corporate transportation fleets, and Johnnie, while we're technically a specialty finance business, we're better described as a business intelligence or an asset management firm. We use data analytics, deep industry expertise, and flexible financing solutions to help our clients make better decisions about their fleet, to improve productivity, to reduce their environmental footprint, and save millions and sometimes tens of millions in operating costs. So our innovative life cycle management program also helps fleets to meet their ESG objectives while effectively managing their transportation assets. Right now, we're helping our clients plan for the future and deal with the rapidly changing landscape. To your point, the current state of the market has been in such a flux, the rapidly changing landscape, as you said, and some of that is also the role that you guys have just had to play has changed, and the role that lenders have had to play has changed, but with that in mind, how do you evaluate the current state of the transportation and fleet finance market? You know, despite all the economic challenges that are facing the transportation sector today, it's a fascinating time in the industry. All of the experts are predicting the largest truck pre-buy ever in 2025 and 2026, due to the EPA's 2027 NOx rule, the California Air Resource Board mandates, and the allocation, which is driving a shift to zero emissions trucks. And other states have been following suit. So, we all know that it's a cyclical market, but now more so than ever. We came out of COVID and post-COVID with a lot of equipment on allocation. Demand was high, production was limited, and there were lots of supply chain disruptions. Now, fast forward to today, it's a buyer's market, but that's going to change quickly, and then we'll be right back into a period of allocation and rising prices. So, this really emphasizes the need for flexibility and agility to be able to respond to changing market conditions, and we're advising our clients to have a long-term strategy to navigate the next few years. You talked about a few things there that sort of went to how you guys have been able to be successful in this more challenging environment. The flexibility, the talking strategy with your clients, is there anything else that really stands out to you in terms of how Fleet Advantage has been able to have a strong 2024? Well, I would tell you that there are opportunities in every market. We listen to what our clients are telling us and the challenges that they're facing, and then we look for innovative ways to help address those challenges. We introduced a number of new products during this past year. We introduced new analytical navigator tools for intelligent decision-making to help clients identify the appropriate equipment to help continue to reduce emissions, which in many cases remains focused on adopting newer clean diesel technology. We also partnered with FleetNet America and Cox Automotive to provide organizations with transportation fleets, specialty financing with reliable access to a nationwide maintenance solution, and we also introduced our EVPath program to help support companies with transportation fleets that are transitioning to EV and alternative fuel trucks. So under this program, we matched the monthly payment on the lease of an electric truck to that of a diesel truck, which represents a more digestible investment for the fleet. This could represent savings to the fleet of up to $3,000 per truck per month, in addition to offloading the bulk of the equipment's residual risk. So education is also a big part of our mission, and we've recently held a series of webinars to help fleets navigate the allocation and emissions mandates. And all of these innovations have really helped our clients, but they've also helped us to surpass, you know, $1.1 billion in syndicated lease volume over the past 12 months. Well, that's amazing. And you talked about it quite a bit there. You know, obviously there's a little financial success about it, but the education side of it and the approach to sort of EVs with the webinars and with the EVPath program, and when you think about all that and putting it together, you know, there's a lot of conversation as to what the future is going to look like as far as EVs go, both in terms of what has been happening, what has come out of the election. We don't know necessarily what it's going to look like. From where you guys sit, and as you start looking into next year, how are you approaching it, and how do you think the industry should continue to approach it? Well, that's a great question. You know, with the change in the administration, you know, there's been talk about, you know, what role does, you know, the EV mandate play going forward? You know, our discussions with all of the OEMs, you tell us that, you know, the market is still going in the same direction. You know, all the OEMs have made substantial investments in infrastructure and in new technology, you know, which they want to bring to market. Now, you know, that may change a bit with the new administration, but we expect that things will continue on their course. So, we're continuing to advise our clients to take a practical and measured approach, you know, to the shift towards alternative fuel vehicles. And it's really important to understand where these newer technologies sit within those organizations, but also to balance, you know, the EV adoption while recognizing the significant investment that's going to be required. So, what that means for us is helping our clients, you know, develop a multi-year procurement plan, which includes a roadmap to align with the OEM offerings and also market trends, and then scrutinizing operating and performance data to optimize the procurement and the viability of those alternative fuel vehicles. So, a really interesting time in the market. Gotcha. And you talked about it some there in terms of how you guys are working with your customers in all of this and make sure they're in the best setup. Are there any other challenges that maybe we haven't talked about that you're hearing from them as far as, you know, EV adoption or even into the wider transportation space, talk about things like clean diesel and things of that nature? Well, that can be a pretty long list. Fair enough. But certainly at the top of the list is the need for flexible and competitive financing options to help produce truck and finance costs. So, preparing for the car pre-buy is also top of mind for fleets. You know, they want to know how to go about acquiring alternative fuel equipment. They want to know how to balance their operational effectiveness with their financial flexibility. Also, you know, how do they manage fuel and maintenance costs, you know, while progressing towards a carbon-free future? One of the things you brought up there that I think is worth talking about, especially as we get into 2025, the flexible fin... | |||
| Risk and reward on the road to industry success with Florida Coast Equipment's Todd Bachman | 18 nov. 2024 | 00:26:22 | |
Todd Backman, President and CEO of Florida Coast Equipment and Big Orange Rental, discusses how they prepared for and managed the impact of hurricanes on their dealership and rental operations. They prioritize the safety of their employees and customers, prepping their stores and equipment for potential damage. They also ensure that essential equipment like generators and chainsaws are available in affected areas. The response to the hurricanes is ongoing, with some areas still underwater and ongoing demand for equipment. The rental business has seen increased demand, with priority given to existing accounts.
Welcome to The Dig, where equipment finance news editors connect with industry leaders and dealers to discuss news analysis, market trends, tips, and more. I am Johnny Martinez II, Senior Associate Editor of Equipment Finance News, the one news source for both dealers and lenders. And on today's episode of The Dig, I'm joined by Todd Backman, President and CEO of Florida Coast Equipment and Big Organe Rental, and I'll let Todd introduce himself. Thanks for joining us today. Yeah.
Happy to be here. Yeah. I'm Todd, President of Florida Coast and President and CEO of Florida Coast Equipment and Big Orange Rental. We are a 14-location Kubota dealership as well as Big Orange Rental, which is our rental arm. But even that is predominantly Kubota equipment, focusing in Florida. We have stores from Ocala to the Keys, which is basically three-quarters of the 80% of the population in Florida, 260 employees, and I'm excited to have a conversation today about what's going on in the industry.
Fantastic. Well, again, thank you so much for joining us. And, you know, you talked about it so much of what, well, everything you guys do is based in the Florida region, which has been drastically impacted by not one but two hurricanes that have come through. And so with the Florida market being impacted by these hurricanes, first off, how did you guys prepare to kind of manage the situation both at the dealership level and at the rental level because there's some subtle differences between the two? Yeah.
Yeah. So, look, the first and foremost we want to do is go, okay, guys, let's look at this from the human perspective. What do the individuals need to do at home? And so what we try to do, which can be fairly disruptive, is that anything that's in the cone kind of four days out, you know, four to five days out, we start prepping the store no matter where it is. And so if there's a chance that it's going to get affected, we start prepping the store.
And that is literally, you know, getting machines off of racks and getting things down, anything that can fly away or become a projectile, get it on the ground, get it inside, making sure crates are cleaned up, making sure trash is cleaned up, just kind of the really basics. And what we try to do is get in front of that so that when we're 24 hours out, people can go home and get their homes ready because a lot of times the people are waiting for the last minute to do their homes, but we try to get in front of it from the dealership perspective so that people can get out and take care of their homes.
The other thing we do is that, you know, if the East Coast isn't going to get affected, but the West Coast is, whether it's grapplers, generators, chainsaws, we try to get that stuff to the affected markets as quickly as possible. And kind of the way that goes is really the five days leading up to a storm, you're going to sell generators, you're going to sell chainsaws, that's what it's going to be, gas cans, whatever is essential to kind of get through that initial wave.
And so we try to get that stuff in quickly. Molly and her team are working on the marketing side to make sure folks know what we have and what we don't have because gas cans, you may have a floor full of gas cans and two days later you have no gas cans. You may have generators and then you don't have them. It just is a matter of how quickly these things go. And so that's kind of the first run.
Then right before the storm it's, you know, making sure that we have everybody's phone number, know where everybody's going. I usually am the first one in and so I'll usually go in and maybe another member of our team will go in. We find a hotel close to what we believe is going to be the most affected area. We're going in to make sure that we have Starlinks ready to go coming out of the storm and things like that.
So we want to kind of get in as quickly as possible. First and foremost, we're trying to check with our staff as quickly as we can, hey, is everybody safe? Everybody good to go? Then we're looking at our facilities. And then the immediate thing is like, okay, guys, this is go time. You know, we get up in the morning and say we're going to deliver superior customer service on rival product support every day. You find out whether you really believe that or whether you're able to do that after a storm because guys are putting together machines without power there.
You're doing contracts without power. You have no internet. You have no phones. I mean, you go third world country really quickly after a storm and so anything we can do on the front end to prepare for that is simple. I mean, things as simple as price books. In the old days, you had paper price books. Now everything's online so we're making sure that we're downloading price books coming out of making sure that if we have no power, we have no internet, that we can still get it.
And if you haven't lived through a storm, I mean, when the cell towers go, I mean, you have nothing. I mean, you have Starlink and that's it. People don't realize. You know, the old days you had paper contracts and you had paper quotes and all that. You don't have any of that. Everything is electronic now so you've got to figure out how to operate back in the dark ages again when this happens. And so anything you can do to prepare for that is what we're spending our time on.
Gotcha. And, you know, now we're a few months removed. How has the response sort of been at the dealership level both in terms of, hey, here's what we've done to kind of move forward and get our operations going, but also, you know, now we're starting to get to the back end of it. We're returning to whatever normal is at this point, right, because they try to get back to 100% normal. Yeah. So this storm was really strange.
One, the devastation was way worse than what the media covered. Obviously things in North Carolina had been so bad that what happened here was small. But, I mean, it's – look, we're talking November 15th today. We still have communities that are still underwater from that storm. So we haven't come out of it. There was – you know, there was a couple of pictures of the Tampa Bay Stadium and things like that. But that really wasn't the damage.
If you live in the northeast, you'll probably understand this best, is that, you know, usually after a big snowstorm, the main highways, they get clear really quickly and they look good. But the side roads were a disaster for weeks. That's really where we are right now. The main roads are clear, but there were tons of coastal flooding damage done. This storm did not bring the normal wind damage that you see in a lot of places. But it was tons of flooding, tons of inland flooding, and the damage on this was not – you didn't look at one area and it'd just be devastated.
You would drive two hours over a big rainstorm and then you'd show up and it looked like you had a massive flood. It didn't look like a hurricane, it looked like a massive flood. Then you'd drive across to Vero and, I mean, the tornadoes just wiped the place out. And so, you know, it's been spotty as far as how do you recover from that. So what we didn't get was that normal deal where, you know, you'd have massive powder towerages, they'd build one for weeks and things like that.
So yo...
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| Dealer disaster response with Pete Store's Greg Arscott | 01 nov. 2024 | 00:18:49 | |
Johnnie: Welcome to The Dig, where Equipment Finance News editors connect with industry leaders and dealers to discuss news analysis, market trends, tips, and more. I am Johnnie Martinez II, Senior Associate Editor of Equipment Finance News, the one news source for both dealers and lenders.
Johnnie: At this time, I'd like to introduce today's guest, Greg Arscott, president of Peterbilt Dealer the Pete Store. What is the Pete's Store and what area of coverage do you guys have at your dealership?
Greg: All right, so we are – we have 30 locations, and those locations go from Miami in Florida up to Boston, Massachusetts.
Johnnie: Gotcha, okay, and so with the main topic of the conversation being around the hurricanes, you are all up and down the coast.
Greg: Yeah. We had a unique perspective. We were hit multiple stores in different ways. With – to your point, with the – both Hurricane Helene and Hurricane Milton impacting your stores, differently, I guess for starters, how did you guys prepare for the hurricane season, just to try to get your story as wide as possible? Yeah, well, we have six locations in Florida, and unfortunately, we're pretty good at responding to hurricanes because it seems like, once or twice a year we're being impacted some years even more in really active seasons.
So we get the opportunity to run those bases quite frequently. So what we – I mean, what we've done is we have generators that are on standby. We store them at a central location, and we will – and we have pallets of water and food supplies that we keep stationed in a central location. And so then when we have an issue – we also have, like, things like window air conditioning units, right, so for employees – because generally what happens is we have generators at all of our locations. So we have power at our store, but it's our employees that are impacted generally the most, right, because the residential grid takes longer to get up. And in the case of Haleen, where it took down a lot of trees, what we saw is the commercial areas that didn't have a lot of trees, those areas weren't as impacted, but the residential areas with lots of trees down took out large parts of South Carolina and North Carolina power grids.
So what I was going to say is what we do is when we have a storm coming, obviously you get pretty good warning, and we will pre-position support supplies in wherever the idea wherever the biggest impact will be. And in that way we're already in place with generators, fuel, water, and are able to respond quickly.
Johnnie: To your point, right, with hurricanes compared to other natural disasters, you do have a pretty decent warning what's coming. You may not know the severity, but we're in the general path of this hurricane. We may want to start preparing.
Greg: Exactly. Yeah
Johnnie: Since then we're a few weeks removed from all this now. How has the response been? How has your dealerships kind of come out of this on the back end?
Greg: Well, I mean, we were fortunate. Our dealerships were largely untouched, aside from losing some power on a couple of downed trees here and there, not a significant impact. I think the impacts really were felt with our employees and friends and family, and then just the communities that we work in and serve on a broader scale.
So once we figured out that we were okay, the dealership had power or had backup, was on backup power, and there was no damage, then you quickly shift your focus to, okay, well, let's make sure our employees are taken care of, friends, families, customers, what we can do to support there. So that's really been the lion's share of our response has been really helping other people because, our dealerships, we were lucky there.
Johnnie: And to your point about the communities, how or what role have you guys and maybe other equipment dealers in the area sort of played in the response to the hurricanes in your communities? Well, obviously, your employees, but even beyond that?
Greg: Well, I think the most meaningful was or has been is our relationship with a non-profit that we've had going back almost 20 years, and it's a non-profit called the First Response Team of America, and they are really – it's a really unique non-profit. So it was founded by a guy named Tad Agoglia – I can get you that spelling – and he was a government contractor, and I guess it was right around Katrina, he was a successful government contractor, showed up a few weeks late to see all the devastation and just felt this profound sense of guilt over the fact that he knew that he should have been there sooner and he could have actually helped people instead of just cleaning things up.
So he changed his business model and became a non-profit disaster response unit, self-funded and with the goal of showing up to natural disasters in the first kind of few hours or before, even in some cases, a natural disaster struck. And the nice thing about that is we have trucks, and he needed trucks. So our role with him has been to supply Peterbilt trucks so that he could haul his equipment and then – and also some – helping to fund some of his ongoing expenses and operations.
So when this happened, it's one of those things that it seems like these disasters happen far away until they happen in your backyard. So I called Tad and said, Tad, Western North Carolina, we have a dealership we're building right now in Asheville, but we don't necessarily have a – we don't have a dealership there yet. In talking to friends and customers and obviously seeing in the media some of the devastation, it was pretty clear that's where he had to be.
So in working with Tad to dispatch his equipment, and then we had a customer in the area that was gracious enough to let him stage his equipment in Asheville at his facility that he responded within a couple days of the storm hitting. And the unique thing with someone like that is that they have specialized equipment that most don't, right? So like he had a Peterbilt grapple truck where he could take trees off of homes or move fallen objects, things – clear roadways, things like that.
He's got skid steers and big chainsaws, things like that that you just – most people just don't have. And he coupled that with the experience that he has of disaster – of managing a – the wake of a disaster and the uncertainty, the lack of communication, the lack of fuel that goes along with that. That can be very jarring for people. He does that all the time, right? So he's kind of the calm in the storm.
And so that's a pretty unique opportunity for us to work with someone like that. And to go one step further, because, we've got these – we have 325 technicians, service technicians that are across the country, and they're all very skilled at fixing trucks, but they're also very skilled at fixing things and working with their hands. So what we do is, when we have a – when TAB responds to a disaster that's in the region of one of our locations, we'll put a alert out to all of our employees and say, hey, this is the response, this is where it's going to be, and here are the skills that we need.
You need to have a CDL, you need to be able to run a chainsaw or heavy equipment, you need to be CPR certified, whatever it might be. And it's always amazing the response we get from people who put their hand up and say, well, I'm all of those things, and I'd like to come. And so instead of having people who show up and get in the way, they show up and really can help move the needle. And so we pay, full wages for folks who are volunteering, and that's probably from a charitable standpoint the most impactful thing that we do, certainly, in a disaster situation.
Johnnie: I didn't know that. Sorry, I'm going to choke up here. That's great stuff. Just hearing, part of it, right, understanding, hey, there's an expert in the field that we can work with that can do his part of it, but...
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| Balanced partnerships overcome high interest rate challenges: Brian Rosa of Mitsubishi HC Capital America | 13 sept. 2024 | 00:14:18 | |
There are two keys to success in the equipment finance industry in a high interest rate environment: adequate vetting and balanced partnerships. Partnerships in the industry are the best means for companies to meet their goals and objectives, but aligning the partners' goals equally remains key, Brian Rosa, president of commercial finance at Mitsubishi HC Capital America, tells Equipment Finance News in this episode of “The Dig” podcast. Brian Rosa became president of commercial finance following the April 1, 2023 merger of Mitsubishi HC Capital America, ENGS Commercial Finance and Mitsubishi HC Capital (USA), operating under the name Mitsubishi HC Capital America, and over the past seventeen months, Mitsubishi HC Capital America announced several new partnerships. Mitsubishi HC Capital America recently partnered with the PulPac and the Seismic Group to finance sustainability equipment and technology, according to a Sept. 10 release. “Generally, both companies’ goals and objectives need to be aligned, and it's also important that the benefits derived from the partnership are equitable for each party,” he says. “I don't think I've seen too many partnerships where one party is getting considerably more benefit than the other. Those partnerships typically just don't work out in the long term, so we want to make sure we're aligned and we're each getting equal benefits.” Another key component of equipment finance partnerships is developing partnerships that can exist across both strong and weak business cycles, Rosa says. “The higher interest rates coupled with inflation have created challenges for many companies, and it's led to some volatility in certain sectors, so when we partner with someone, we want to know we'll be able to count on them just as they would expect to count on us through the ups and downs.” Tune in to the newest episode of “The Dig” to hear from Rosa about equipment finance partnerships, market outlook and market opportunities. | |||
| Poor risk management is creating lender exposure issues: RJ Grimshaw of Orion First | 16 août 2024 | 00:20:12 | |
Equipment financiers face exposure issues in key segments as pandemic-era risk management decisions continue to become portfolio problems. While the pandemic-era supply shortages drove up used-equipment values, units financed at those higher values now represent delinquency and risk management issues, RJ Grimshaw, chief revenue officer at Orion First and former president and chief executive at UniFi Equipment Finance tells Equipment Finance News on this episode of “The Dig” podcast. “Everyone’s portfolio performance over the last, [lets] call it five to seven years has been spectacular; better than historical average,” Grimshaw says. “Everyone was just focused on the origination aspect and how much capital can we deploy at a pace because that’s where it’s at. But, he says, “They took their eye off the portfolio management aspects and risk mitigation part of the business, and, suddenly, they started exposing these issues because they weren’t focused on that.” Grimshaw had a 27-year career in the equipment finance industry, including a decade at Unifi before joining Seattle-based Orion First in July, a full-service commercial loan and lease portfolio servicer. Tune in to hear more about equipment finance people management, portfolio management, and risk management in the first episode of “The Dig,” formerly known as “Equipment Connect.” | |||
| How Anderson Equipment is managing and protecting data | 10 juil. 2024 | 00:16:24 | |
Equipment financiers face exposure issues in key segments as pandemic-era risk management decisions continue to become portfolio problems. While the pandemic-era supply shortages drove up used-equipment values, units financed at those higher values now represent delinquency and risk management issues, RJ Grimshaw, chief revenue officer at Orion First and former president and chief executive at UniFi Equipment Finance tells Equipment Finance News on this episode of “The Dig” podcast. “Everyone's portfolio performance over the last, [lets] call it five to seven years has been spectacular; better than historical average,” Grimshaw says. “Everyone was just focused on the origination aspect and how much capital can we deploy at a pace because that's where it's at. But, he says, “They took their eye off the portfolio management aspects and risk mitigation part of the business, and, suddenly, they started exposing these issues because they weren't focused on that.” Grimshaw had a 27-year career in the equipment finance industry, including a decade at Unifi before joining Seattle-based Orion First in July, a full-service commercial loan and lease portfolio servicer. Tune in to hear more about equipment finance people management, portfolio management, and risk management in the first episode of “The Dig,” formerly known as “Equipment Connect.” | |||