Tim and Tom host a bumper episode LIVE from the floor of Experience Boston, featuring no less than four extremely special guests:

• Matt Campbell (Product Owner – End User Productivity and Compute, Viasat Inc.)
• Andrew Sanchez (Desktop Support Analyst II, Vituity)
• Trent Garewal (Sr IT Professional, Kimley-Horn)
• Steve Massman (Systems Architect, Veterans United)

It's a video episode too -- which you'll soon be able to watch on the Nexthink YouTube channel.

Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making this extremely fun episode possible.

Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The Reality Byes team break down the fantastic new report by Nexthink, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity.'

Download the free new report right here

Register now for Nexthink Experience 24 in London (5-6 Nov) here (https://www.nexthink.com/experience).

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Kelly Monahan and Christie Smith, authors of Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human-Powered Leadership, join the show to discuss the evolution of leadership in today's tech-centric world. They explore how distributed teams, AI, and global challenges demand a shift from traditional leadership models to one that emphasizes human connection and empathy. Kelly and Christie share their insights on creating a new playbook for leaders, focusing on emotional maturity, contextual competence, and leveraging technology to enhance human interactions. Tune in for a deep dive into the future of leadership.

Find out more about Kelly and Christie’s new book here: https://www.smith-monahan.com/

Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss:
· CIOs and CHROs joining forces to tackle technology challenges
· Why companies are prioritizing employee experience over customer experience
· Combining experience data with operational data for smarter decision-making
Want to hear more from Sally? Watch her full presentation along with all the other incredible sessions from Experience Everywhere: London.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX!
This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends that are defining today’s workplace as we know it.       
Join the team as they answer:
Is work-life integration replacing work-life balance?
Can IT really manage a workplace where employees set their own hours?
What makes an employee sentiment survey successful?


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this season of uncertainty.
We discuss:
The impact of The Great Resignation on CIOs as leaders and resources
What’s next as CIOs plan for the future within their organization
How the pandemic has altered the digital employee experience, for better and for worst


Check out Martha’s previous episode with us here! 
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester’s EUEM Wave report from earlier this year, and Gartner’s Market Guide for DEX Tools last month.
Listen to the team cover the following questions:
To what extent DEX is a transformative set of capabilities, rather than just flavor of the month
How to select between DEX tools in a concrete, confident fashion
What the essence of DEX is, and whether it needs to be differently framed and promoted


See Tim and Tom host Experience Everywhere in London or New York, or catch the show in Paris or Frankfurt, across October (https://www.nexthink.com/experience-2022/)
Read Forrester’s EUEM report here (https://www.nexthink.com/resource/nexthink-named-as-leader-in-forresters-wave-report/)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization.
We discuss:
Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencing
The secret to ensuring ongoing transformation is successful through growth and change
Cultivating adaptability within an organization 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf – and they got to the bottom of two of the most urgent (and even controversial!) issues facing modern technology professionals:
Are aspiring tech pros learning the right skills to excel in IT roles that have completely transformed over recent years?
How can IT teams reduce costs when they’re under the microscope of their executives?


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

What do you need to provide a great digital employee experience?
In today’s episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question.
We’re chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the top EUEM vendors in the world – and Andrew’s brought the same level of illuminating insight to his appearance on the DEX Show.
Join us as we break down the top 5 capabilities you need from your DEX technology in order to provide the best possible digital experiences. Andrew’s stellar analysis will answer all your questions about:
How experience data and qualitative feedback has evolved in recent years.
What separates a must-have capability from a commodity in your tech stack.
The tactics that make or break a support model in today’s EUEM market.


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
Click here to download the full Forrester Wave™report.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to the latest installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, the DEX Hub’s Sam Holzman joins technologist Oriana Ott, discussing two timely issues impacting today’s IT leaders and digital workers alike:
SaaS Sprawl and what happens when too many apps flood the digital workplace.
Automation anxiety: how do IT pros really feel about AI and automation?


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Do you ever wish you had a crystal ball to get a glimpse of what your future might look like? 
Well if you’re wondering about your workplace, you’ve come to the right show. 
In today’s episode, we chat with Kelly Monahan, Director of Future of Work at Meta, to get her insight on what might be in store for us in the ever-evolving work landscape. As we continue to make the transition into fully remote or hybrid work, new challenges present themselves all the time. But the key to success is getting people to think differently. 
Join us as we discuss:
The current blending of physical and digital environments in the workplace 
Positive and negative human impacts we need to anticipate when it comes to the Metaverse
What IS the future of work? Plus, Kelly’s best advice for adapting to that shift 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to “Reality Bytes”, the DEX Show’s shot-within-a-show where journalists and technologists join up to dissect the biggest stories in DEX today.
In this episode, Dina and Megan join Tim and Tom to discuss the following juicy topics:
What does the money value of time (MVT) concept tell us about modern IT?
How much of a role should IT play in training end users to get the most out of their technology?


Check out Alan Nance’s article on MVT here and listen to his DEX Show appearance here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Dave Wagner (Senior Product Marketing Manager, Nexthink) joins Sean, Oriana and Tom to discuss the evolution of IT management with the rise of SaaS solutions, emphasizing the need for comprehensive visibility into application performance. Dave explains Nexthink’s approach, highlighting best practices for deploying SaaS updates, the importance of proactive problem-solving, and the lessons from the recent CrowdStrike outage.

Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we welcome back a three-time returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner-Digital Experience at Mondelēz International to chat about the latest developments with Green IT and the aftermath of The Great Resignation
We discuss:
Implementing sustainable computing initiatives
The immediate measures of energy conservation in organizations with Green IT
Being environmentally conscious without impeding employee’s productivity and needs


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX. 
In this episode, the DEX Hub’s Sam Holzman and Megan Brake join technologists Dina Elshawaf and Orianna Ott, to discuss the following touchy topics with Tim and Tom:
Employees bringing their own apps to work 
The at-work experiences of the IT pros themselves!   


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The Great Resignation impacted the IT industry in a huge way. But now as we exit that era, it’s time to look to the future. Preparing for what comes next is crucial to the success of your business and improving your employee’s experience. 
In today’s episode, we’ll taking a look into the crystal ball to get a glimpse of the future with Alan Nance, Co-Founder and President of XLA Collab. Join us as we chat about the impact of the great resignation on the IT industry and what the landscape will look in the coming years as we are making the shift to an experience economy. 
We discuss:
What lead to the Great Resignation, specifically in IT, and when will it end?
Will there a Great Regret or a Great Reversal in our near future?
The indicators that you should be looking for in the next few months that will determine the direction of the DEX hype cycle 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to the second installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners with both perspectives on the topics that matter most in the world of DEX.
In this episode, DEX Hub producer Kathryn Shea gets on the mic for the first time, joining technologist Dina Elshawaf, as well as Tim and Tom, to discuss the following juicy topics:
Flexible workplace preferences
Personas, HR & IT 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In the last few years, we’ve seen an awakening across the IT space of leaders working on one skill: empathy.  
The past outlook of IT, is that it’s a business sector focused on solving problems from employee submitted tickets. A face behind a computer. No need for anything beyond this.  
Our guest, Mary Patry, CEO, Executive Coach & IT Advisor at ITeffectivity, LLC, shares that the modern approach, led by CIO leaders, is to focus on employee engagement, experience and emotional health. 
We discuss:
 Moving from the triage approach of IT needs to prescriptive and preventative 
 Why it’s important for CIOs to learn to lead with empathy 
 The importance of company values, culture and connections  


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Welcome to a brand new DEX Show series, named “Reality Bytes”. This new show-within-a-show brings together Nexthink’s brightest minds from both the journalist/analyst and technology fields – providing listeners with two distinct perspectives on the topics that matter most in the world of DEX.    
In this episode, DEX Hub contributors Sam Holzman and Megan Brake and technologist Dina Elshawaf join forces with Tim and Tom to discuss the following juicy topics:
Chrome in the workplace 
IT & the Flow State  


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)  
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.  
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

For years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondistrcipt cubicle.  
Fast forward to today and the hybrid work life as well as the growing need for user employee experience has revolutionized how IT is run.  
However, this creates a block: How do employers continue to cater to their customers while making sure their employees have the workspace and tools they need to thrive?  
In today’s episode, we chat with Adam Harding, Chief Technologist at Softcat, about personalization of the employee and user in the IT industry. 
We discuss:
 How standardization helps the few not the masses 
 The consumerization of digital transformation
 Why the employee experience and user experience is the future of IT 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

If the last two years have done anything, it’s revolutionized the way that we work. Mobile working no longer means we work from an office and can go to a job site. It means we have the world at our fingertips—literally. 

The ability to be anywhere didn’t happen at the snap of our fingers, but thanks to the advancements in technology like Snapdragon.

In today’s episode, we chat with Rami Husseini, Director of Product Management at Qualcomm about how Snapdragon and its integration with Windows has made it possible for companies to change the way they work for good. 


We discuss:
The future of mobile handsets with 5G and WiFi connectivity 
How technology impacts businesses and the way they work
The balance between sustainability made devises and demand 



For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

One of the first technologies we worked with was fire. From there it exploded into a multitude of different ways to integrate and make our lives easier.  
The future of technology is just as complex as our evolution from fire to modern day computers. And it’s rooted in psychology. 
In today’s episode, we chat with our very own Oriana Ott, Senior UX Researcher at Nexthink, about the intersection between psychology and tech and how they’re bridged by data.  
We discuss:
Why IT has shifted from strictly computer-facing to incorporating more human factors
What qualitative and quantitative data shows the importance IT specialists and human interactions 
How psychology and technology will continue to grow together 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

There are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes to taking massive leaps. 

Our guest on today’s show found this ideology shift on a beach in Morocco which led her to create a company bent on saving the planet. 

In today’s episode, we chat with Lubomila Jordanova, CEO & Co-Founder Plan A & Co-Founder Greentech Alliance, about her journey in sustainability and how technology can be used to bring us together for a greener future. 

We discuss:
The balance of activism and “talk” in sustainability
The financial cost of climate change for businesses
Harnesses technology to counteract environmental damage


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In the wake of the recent CrowdStrike incident, Tim and Tom welcome Greg Satell, co-founder of ChangeOS, a transformation and change advisory, and author of "Cascades: How to Create a Movement that Drives Transformational Change." Greg shares his journey from running a media organization during Ukraine's Orange Revolution to becoming an expert in organizational change and innovation. He discusses the principles of change, the role of resistance, and the importance of understanding power structures. Greg also explains how IT leaders can leverage these principles to drive change and overcome the status quo in their organizations.

Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

New immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what futuristic tools are on the horizon and how will the role of the IT team transform to meet the needs of the user?

In today’s episode, we chat with Mike Kenny, Global Technical Delivery Lead Unified Communications at Mondelēz International, about the workplace of the future, and how his company is approaching unified communications. 

Plus, we also have Sam Holzman, the writer and editor of all the fascinating content you find at the DEX Hub, on the show to share research from his new eBook about the future workplace.

We discuss:
How far we are from operationalizing immersive tech in the workplace
The potential and limitations of new immersive tech
How IT organizational structures will change in the future
Why IT is becoming the facilitator of experiences



Resources:
New infographic: Experience Toolkit: Assembling a DEX Super Team. 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Traveling back to the age of the dinosaur, we find the advent of the Digital Employee Experience founded in Windows 95. 

Jumping forward about 20 years, and we have a whole new world of technology driven customer experiences that have changed the landscape of DEX. 
In this special episode of The DEX Show, we turn the tables on Tim Flower, Global Director of Business Transformation at Nexthink, to talk about his career journey and how it led him to writing Digital Employee Experience for Dummies.  
We discuss:
The history of DEX and how it came to be what it is today
Tim’s personal experiences working in DEX
The challenges of writing a DEX for Dummies book 



Resources: 
Tim’s book: DEX for Dummies 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Disability inclusion continues to be a focus for change in evolving workforces.  
The influx of remote and hybrid jobs has created a new space and opportunity for those that may not have thrived in an in-person working environment.  
But, what changes have been made and what still needs to change globally? 
Antonio Santos, Social Media Evangelist at Atos, joins us to talk about the changing focus of inclusivity in the workplace since the start of the pandemic. 
We discuss:
The intersection of technology and inclusivity 
Leading with values internally and externally
How storytelling can harness companies around customer and employee experience 


Resources: 
Antonio’s podcast AXSChat  


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The only constant is change. At least, that's how members of the workforce have felt over the last few years.
We’ve all existed in a state of constant flux. We’ve all had to be adaptable and flexible.
Welcome to the modern workplace. Is it here to stay?
Christian Reilly, VP of Technology Strategy at Citrix, joins us to talk about the evolving relationship between people, place, and technology.
We discuss:
The ‘New Now’
How younger generations feel about remote work
Consumer constructs in IT 


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better.

But it requires nothing less than a revolution.

Sounding the alarm is Jonathan Roberts, Analyst at Forrester. He joins the show to chat about how IT must expand its aperture and find new and innovative ways to support the business. 

We discuss:
Highly engaged and burnt out employees nicknamed “tired rockstars”
The connection between burnout/engagement and technology
The evolving, amoeba-shaped definition for the workplace
How IT can architect a better employee experience


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

When we think about technology, old has become synonymous with slow, inefficient, outdated. Once a device reaches a certain age (or starts performing poorly), we’re quick to toss it out in favor of a sparkling replacement. 
But the ongoing chip shortage crisis has put unprecedented strain on companies’ hardware supplies – leading many in IT to ask: what if a device’s age isn’t the real problem? What if that lifecycle can be extended? 
This week, incoming Nexthink Ambassador Barbara Matoe, along with Nexthink’s own sustainability expert Mary Anne Cacciola, join the show to discuss how to extend hardware lifecycles – and how doing so will help both the environment and a business’s bottom line. 
We discuss: 
- Common misconceptions around device age and performance 
- How to make a big impact with small changes 
- Using hardware and application data to understand the true impact of employee devices 
- Advocating for Green IT best practices across the organization 
To learn more about Green IT and extending hardware lifecycles, be sure to check out the latest Nexthink Insights Report: Quantifying e-Waste in Corporate IT. Read it on the DEX Hub (dex.nexthink.com) for free from March 3rd. 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Burnout and stress have been hallmarks of the work experience tracing all the way back to the industrial revolution. 
However, people are much more aware of it today, and as a society, we are taking concrete steps to confront the collective delusion that success comes at the expense of wellbeing. 
The process starts with setting clear boundaries around work and technology. 
Arianna Huffington, Founder & CEO at Thrive Global, joins the show to share her burnout story and offer advice on what companies and individuals can do to battle burnout. 
Join us as we discuss: 
- The paradoxical symmetry between the rise of automation and stress 
- The importance of setting boundaries 
- How companies can address burnout in a hybrid world 
- Why IT needs to focus on people as much as the technology 
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Years ago, you would need to insert a CD or floppy disk into your gaming system to install and play a video game. Nowadays, you can download a game through a gaming engine and run it remotely.

Business technology has been going through a similar transformation—and the worlds of gaming and the enterprise are starting to converge in fascinating ways.

Johan van Amersfoort, Author and Technologist at ITQ, joins the show to discuss what current gaming trends mean for the future digital workplace.

We discuss:

- A story about how gaming led to the mass adoption of VDI solutions

- Trends in gaming that could spawn future applications in the workplace

- Implications for the future of the digital employee experience

- Where to start with enterprise gaming

Mentioned during the podcast:

- Download a free copy of VDI Design Guide

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

To really improve the employee experience, people managers—and organizations, in general—need to start thinking differently about the role technology plays. 
After all, though the employee experience is not particularly driven by technology, it is enabled by it. 
In this episode, we welcome Ben Whitter, Founder & Chief Experience Officer at HEX Organization and one of the world’s leading management thinkers, to explain the relationship between the employee experience, technology, and the brand. 
We discuss: 
- Why employee experience matters to the brand. 
- The role technology plays 
- What most businesses lack from an enablement and technology standpoint 
- The collaboration between IT & HR 
- The future of technology and the employee experience in a hybrid world 
Learn more at benwhitter.com. 
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) 
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

With the proliferation of hybrid work, the focus of IT needs to change.

As opposed to the traditional approach of looking inwards toward tech, IT now needs to look outwards towards people.

In fact, it’s the only path forward if IT is to remain relevant.

In this episode, we’re talking with Spencer Pitts, Digital Workspace Chief Technologist at VMware, and Andy Philp, Principal Product Marketing Manager at Nexthink, about how advances in desktop virtualization have enabled this brave new hybrid world we live in today.

We discuss:

- The challenges of the hybrid workplace

- How hybrid is evolving

- The implications of DEX on VDI

- What the workplace will look like in five years

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this special EMERGENCY POD, Tim and Tom discuss the unprecedented CrowdStrike incident with Gaurang Ganatra, Nexthink's Product Marketing Director. Together, they delve deep into the details of the global IT outage caused by the  faulty CrowdStrike Falcon update,  and Gaurang shares real world use cases detailing how Nexthink helped customers mitigate the potential impact through preventative IT management and advanced observability capabilities.

This is a must-listen, and an amazing testimony to the power of DEX.

Read Gaurang’s article here

Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

We’re now at the tail end of 2021, which means it’s time for our customary year-in-IT review.

We take a look at the best, the worst, and the most baffling trends that emerged in the past year.

And for that, we welcome back our first returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner at Mondelēz International. 

We discuss:

- The defining workplace trend of 2021

- Why password resets were one of the biggest IT irritations

- The evolution of video conferencing fashion

- Bold predictions for 2022

Check out these Geoffrey’s last episode: “The 5 Worst Things About Working in IT”

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Everything these days revolves around digital transformation. Despite that fact, many companies have lost sight of what it’s all about.

Today’s guest, Charles Araujo, Keynote Speaker, Best-Selling Author, Analyst, and Founder of The Institute for Digital Transformation, was talking about digital transformation before it was cool.

In this episode, he sets the record straight on what it should be and how to achieve it.

We discuss:

- Why digital transformation is less about optimization and more about experience

- How to determine exactly what to automate

- The connection between the employee experience and customer experience

- Using technology to make work more fulfilling and enjoyable

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Increasingly, we’re living in a knowledge and service economy where your ability to learn, your ability to be creative, and your ability to solve problems depends wholly on your ability to crowd out distractions and lock into moments of flow.

Clearly, flow is important. But how can we cultivate it?

Adam Grant, Organizational Psychologist at Wharton, New York Times Bestselling Author, and Host of the TED podcast WorkLife, joins the show to talk about flow—a recurring theme that runs throughout his work—and what it means for the modern workplace.

We discuss:

- The role flow plays in a positive employee experience

- The effect of remote work on the quest for meaningful productivity and flow

- How technology can cause burnout but also be the cure for it

- Advice for adapting to a evolving industry

Mentioned during the podcast:

- Think Again

- How to stop languishing and start finding flow

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

What makes an online community thrive? Sure there are the Reddits of the world, which boast millions of users and discourse that ranges from constructive to ghastly and everywhere in between.

But in today’s time of information overload and endless online noise, can IT leaders still build small, supportive communities centered on emerging technologies?

On this week’s episode, our hosts are joined by Rod Trent, Senior Cloud Security Advocate at Microsoft. With three decades of IT experience, Rod has spent the last several years building a fantastic community around Microsoft’s Azure Sentinel product. Listen to the full conversation to learn all about:

- The evolution of interaction in the IT space, from SMS to expansive online communities.

- Why today’s tech users are hungry for new, gated spaces for engaging discussion.

- Rod’s key advice for leaders looking to cultivate successful communities.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). And don’t forget to register for Experience Everywhere (https://nexthink.com/experience-2021/) .

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Technology is improving at a speed and scale never before seen in human history. This vast convergence of multiple different technologies has come to be known as the fourth industrial revolution.

Ravin Jesuthasan, a futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer, joins the show to share what the fourth industrial revolution means for IT and the future of work.

We discuss:

- The attributes of the fourth industrial revolution

- The democratization of work

- How the relationship between HR and IT will evolve

Learn more at ravinjesuthasan.com.

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: nexthink.com/experience-2021/

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

With the almost constant screen time we’re all facing these days between work and home lives, most of us are flirting with digital burnout. And if we aren’t, it’s probably because we’re already right smack dab in the middle of it.

Due to the pandemic, we’re just not experiencing a normal level of digital engagement.

Betsy Bula , All-Remote Evangelist at GitLab, join s the show to save us all from ourselves. She shares why digital burnout is becoming more prevalent and what we can do to spot it and address it.

We discuss:

- Management approaches for the remote context

- Hybrid/remote burnout vs traditional in-office burnout

- 5... 4 ways to spot remote burnout

- How to respond to burnout 

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In 2020, the amount of energy consumed worldwide by data centers increased by 40% due to the pandemic. With that increase in consumption comes an increase in production of energy, which more often than not leads to an increase in carbon emissions.

It’s clear to see that the more we digitize, the more we should seriously consider how green IT principles can reduce our impact on the environment.

In this episode, Rainer Karcher , Global Director IT Sustainability at Siemens, ranks IT behavior from best to worst and shares how to embrace more green, more decarbonized, and more efficient IT practices in our day-to-day lives.

We discuss:

- The impact of IT on the environment

- The tiers of green IT

- The future of green IT

You can read Rainer Karcher’s brilliant new article on Nexthink’s DEX Hub (https://dex.nexthink.com/articles/green-it-tips) 

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The paradigm used to be that corporate technology slowly inched its way into the consumer's hands. During that era, IT had full control over the technology. Users, however, were frustrated because of its inability to adapt to the experience we expected and needed.

Now, that paradigm has shifted. Ever since the advent of the iPhone, we’ve flipped the script. Now, we’re bringing user-friendly consumer technology into the workplace and asking IT to support it, to secure it — to make it work.

In this episode, Ben Ward, EUC Activist and Senior SE at IGEL, breaks down the history of corporate technology and how consumerization has made IT’s job both easier and more difficult.

We discuss:


- The beginnings of corporate technology


- How the iPhone almost broke IT


- Why enterprises should adopt an intuitive, user-friendly model for support


- The trend toward user experience monitoring


You can read Ben Ward’s brilliant new article on Nexthink’s DEX Hub (https://dex.nexthink.com/articles/new-employee-expectations)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

As a society, we’re still shackled to this industrial-age idea of what productivity looks like. Our exploration of the potential of modern productivity has just begun, and there’s still so much we have to learn.

In this episode, Neil Miller, Host of The Digital Workplace Podcast, joins us to chat about the future of productivity in the modern workplace.

We discuss:


- The relationship between technology and productivity


- Key principles of digital productivity


- Toxic digital work environments


- Building a partnership between IT and HR


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Working in IT isn't always easy. There are certain aspects of the job that can simply be maddening.

In this episode, Geoffrey Wright, Global Solutions Owner for Mondelēz International, joins the show and we have a free-wheeling discussion about the 5 worst things about working in IT.

What we talked about:


- Every project needs a problem statement


- The illusion that tools will fix everything


- The relevance of SLAs vs. XLAs


- Technicians who do whatever they can to solve the problem


- People who hate their roles


For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)


To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Today, Tom was thrilled to welcome Jason Averbook, Senior Partner and Global Leader of Digital HR Strategy at Mercer, joining the show from Singapore. Jason is the author of "The Ultimate Guide to a Digital Workforce Experience: Leap for a Purpose," and together they explore how digital transformation impacts HR and employee experience.

Jason shares his journey from implementing DOS mainframe payroll systems to leading digital HR strategies. They discuss the evolving dynamics between HR and IT, emphasizing his view on the need for HR to own digital strategy while IT enables it. Jason also highlights the importance of empathy and emotional intelligence in creating impactful digital experiences.

Don't miss Jason's insights on the future of AI and its transformative potential in HR, and his advice for HR and IT professionals on staying relevant in this rapidly changing landscape.

Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

With remote work becoming the norm, you’re no longer restricted to your company’s physical location to hire the best available talent.

Mary K. Pratt, Freelance Journalist, and Sean Malvey, Writer, Editor & Content Strategist, are two of the brilliant contributors behind the launch of our DEX Hub. We’ve asked them to join us for today’s episode of DEX to discuss talent as a competitive advantage.

What we talked about:


- Ferocious competition for top talent


- Matching skill sets to roles for which you’re hiring


- Trends across insourcing, outsourcing & hybrid staffing solutions


Check out these resources we mentioned during the podcast:


- The DEX Hub


- Mary’s LinkedIn profile


- Sean’s LinkedIn profile

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The role of IT in businesses is changing; it can no longer be viewed as just a repair shop. Using a combination of more data and integrating new data-driven roles, IT is becoming more proactive with their customers—solving problems before they have a chance to disrupt business. 
Matt Roberts, Global Consulting Lead, Workforce Transformation at Dell Technologies, joins the podcast to discuss the evolution of IT.
What we talked about:

How Customers are Changing the Role of IT in the Business
Expanding the Level of Data to Improve IT
Aligning the Hardware and Business Persona
Preemptively Diagnosing IT Issues for the Customer
Adopting Different Attitudes Within IT
Correlating IT With the Business

Check out these resources we mentioned during the podcast:

https://www.delltechnologies.com
https://twitter.com/matthewtroberts

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. 

It’s an industry that predates the Industrial Revolution, as well as one that we need on average every seven years. Today, we’re talking about automation in the legal industry.


In this episode, we interview Slater and Gordon Lawyers UK’s Jon Grainger, Chief Information Officer, and Dan Morton, Technology Director, about shaping the consumer experience in the legal industry with automation.


What we talked about:


- The evolution of digital disruption in the legal space


- Destructive automation vs. creative automation


- Automating self-service


- Digitizing the onboarding experience


- The roadmap for tech in law


For more information, head over to nexthink.com or LinkedIn to stay connected!

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or wherever you listen to podcasts.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.