The cxLoyalty Podcast – Details, episodes & analysis

Podcast details

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The cxLoyalty Podcast

cxLoyalty

Business

Frequency: 1 episode/39d. Total Eps: 5

From experience and engagement to loyalty and everything in between. We discuss the industries' most interesting and exciting news, innovations, and subjects with industry experts from across the globe.

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Data updated on 04/07/2026

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https://ww2.webloyalty.co.uk/digital-choice-report
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RSS feed quality

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Score global : 48%

Publication history

Monthly episode publishing history over the past years.

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The future of the travel & hospitality sector

Season 1 · Episode 5

Friday, November 13, 2020 • Duration 30:58

In this episode, Chuck Christianson (Chief Revenue, cxLoyalty) welcomes Dave Canty (Founder & Owner, Gen Z Loyalty) to discuss the future of the travel and hospitality sector in the wake of COVID

How the sector has responded to the challenges of COVID

Emerging travel trends

The role of loyalty programs

Adapting the travel experience to ensure customer safety

The emergence of the Gen Z consumer

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Episode 4: Behavioral Economics: How to boost conversion and retention in online retail

Season 1 · Episode 4

Friday, October 2, 2020 • Duration 36:02

In this episode, Ben Stirling and James Suter discuss the impact of adopting behavioral economics in eCommerce to grow your business.

We look into:

What is behavioral economics?

The increase in online shopping and what this means for retailers

The different conversion and retention insights currently adopted by the top 50 UK retailers

How consumer confidence has changed during COVID, and what you need to implement/adopt to stay in the game

Download the Digital Choice report discussed in the podcast: https://ww2.webloyalty.co.uk/digital-choice-report

Speakers:

Ben Stirling, Managing Director at Webloyalty

James Suter, Divisional Director at London Economics

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Episode 3: Data Over Drinks - US travel trends in the wake of COVID

Season 1 · Episode 3

Thursday, September 17, 2020 • Duration 12:49

In our spin-off series, Data Over Drinks, our Data, and Analytics experts discuss emerging trends and insights into consumer and customer behavior.

In this episode, Rachel Bicking is joined by Emily Richardson (Senior Customer Analyst, cxLoyalty) to discuss emerging US travel trends in the wake of COVID-19. Utilizing search and booking data Rachel and Emily discuss the change in travel patterns, types of destinations, and methods of travel.

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Episode 2: Personalization in the face of the pandemic, increasing privacy regulation and decreasing consumer trust.

Season 1 · Episode 2

Monday, August 10, 2020 • Duration 38:59

In this episode Rachel Bicking (Chief Data & Analytics Officer, cxLoyalty ) welcomes Professor Moira Clark (Founder & Director, HCCM) and Suneel Grover (Advisory Solutions Architect, SAS) to discuss personalization

Rachel, Moira and Suneel discuss:

Customer privacy, trust, and the value exchange

AI, ML and the relationship between data science and marketing

COVID-19 and its impact on personalization

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Episode 1: Protecting against emerging cyber threats during COVID and beyond.

Season 1 · Episode 1

Wednesday, June 10, 2020 • Duration 44:27

In this episode, Chris Dunning (CISO, cxLoyalty) welcomes Vanessa Richards (Deputy Chief of the National Security and Cybercrime Unit for the State of Connecticut) and Amyn Gillani (VP Product, 4iQ) to discuss cyber risks and threats.

Chris, Vanessa and Amyn discuss:

The rise of COVID-19 based cyber scams to exploit fear and uncertainty via social engineering

The impact of CCPA & GDPR and how companies have to revaluate how they process and store their customers data

Advice and tips on how consumers and businesses can better protect their data

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The cxLoyalty Podcast – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

The cxLoyalty Podcast – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other1

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Other1