First Impressions Matter: Rethinking the FBO Experience
Season 1 · Episode 15
Wednesday, June 25, 2025 • Duration 31:28
In this episode of The Cross-Check, we sit down with David Buritica, Director of Global Sales Program at Signature Aviation, to explore the evolving role of FBOs in today’s business aviation landscape.
David shares his personal journey into the industry and breaks down why FBOs aren’t just fuel stops -- they’re often the first and last impression a customer gets. From redefining customer experience to driving local economic impact, we cover it all. David also gives us a closer look at Signature’s BRAVO initiative, which is focused on leveling the playing field for smaller operators. Plus, a thoughtful discussion on why mentorship and education are key to keeping the industry thriving.
Chapters:
00:00 Introduction to Business Aviation and FBOs
02:09 David Buritica's Journey in Aviation
03:51 The Essence of a Great FBO Experience
05:36 Evolving Customer Expectations in Aviation
07:09 The Economic Impact of FBOs on Communities
10:30 The Importance of Education and Advocacy in Aviation
12:18 Signature Aviation's Bravo Initiative
17:42 Building Loyalty Through Direct Communication
21:43 David Buritica: A Leader in Aviation
27:30 Investing in Future Leaders at Signature Aviation
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Cleared for All: Inclusion, Mentorship, and the Power of Purpose
Season 1 · Episode 14
Thursday, June 12, 2025 • Duration 30:58
Antonio Ferrara, the Director of Quality Control and Aircraft Appearance at Talon Air joins The Cross-Check to share his lifelong journey in aviation, the importance of mentorship, and his commitment to advocating for autism inclusion in the workforce.
He discusses his experiences with mentors, his role as a mentor to others, and the founding of Aviators for Autism, an organization aimed at bridging the gap between the aviation industry and neurodiverse individuals. The conversation highlights the potential for inclusion in aviation and the broader workforce, emphasizing the need for awareness and proactive measures to create opportunities for all.
Chapters:
00:00 Introduction to Antonio Ferrara and His Journey
03:59 The Role of Mentorship in Aviation
07:00 Becoming a Mentor: Antonio's Commitment to Others
08:57 Advocacy for Autism Inclusion in Aviation
12:43 Founding Aviators for Autism: A New Mission
13:18 The Response to Advocacy and Outreach Efforts
16:16 Building Relationships for Inclusion
18:27 Expanding Beyond Aviation
20:17 Understanding the Spectrum of Abilities
20:34 Education and Awareness in Aviation
22:50 Overcoming Stigmas in Aviation Careers
24:09 Creating Opportunities for Youth
24:53 Mental Health and Autism Advocacy
26:12 Vision for the Future of Aviation Inclusion
Visit Aviators for Autism at www.aviatorsforautism.org
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Business Aviation Career Navigation with Zach Ungerleider
Season 1 · Episode 4
Wednesday, February 19, 2025 • Duration 20:43
On this episode of The Cross-Check, we welcome Zach Ungerleider, an MSP sales manager at Honeywell. Zach shares his extensive journey in the aviation industry, from starting as an A&P mechanic apprentice to his current role in sales. He discusses the importance of networking, mentorship, and integrity in building a successful career in aviation. Zach also delves into industry topics such as pre-buy inspections, engine programs, and the future of aviation with electric and hybrid propulsion systems. He emphasizes the need for continuous learning and being an asset to the industry.
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Leadership in Aviation: Insights from Galaxy FBO's Jamie Santiago Muñoz
Season 1 · Episode 3
Saturday, February 8, 2025 • Duration 25:10
In this episode of the Cross-Check, the Business Aviation Squawk Sheet, hosts Ian Lump and co-host Rob Hoffman welcome Jamie Santiago Muñoz, General Manager of Galaxy FBO in Addison, Texas. She shares her journey in the industry, focusing on mentorship, leadership, and innovation at FBOs.
Jamie highlights the importance of building a strong team and exceptional customer service. Jamie also discusses her role in the NBAA Young Professionals Council and introduces her new consulting venture, Holding Pattern Co., aimed at empowering young professionals in aviation.
Also in the news, Zero Avia power plant certification and the future of hydrogen fuel cells and infrastructure in aviation.
00:00 Introduction and Host Welcome
00:29 Aviation Headlines and Hydrogen Fuel Cells
01:46 Challenges and Infrastructure in Aviation
06:15 Interview with Jamie: Career Journey and Insights
08:29 Leadership and Mentorship in Aviation
15:45 Technology and Innovation in FBO Services
19:35 NBAA Young Professionals Council
25:21 Entrepreneurial Ventures and Final Thoughts
29:15 Closing Remarks and Future Episodes
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The BizAv Leadership Deficit. A Boom in the Mojave and Boeing: Too Big to Fail?
Season 1 · Episode 2
Saturday, February 1, 2025 • Duration 27:24
Hosts Ian Lumpp and Rob Hoffman discuss the current challenges in the aviation industry with Neil Capano, focusing on communication deficits between leadership and workforce, the viability of Boom Supersonic, Boeing's financial struggles, and the importance of effective communication and productization in aviation services. Neil shares insights on the disconnect in aviation leadership and emphasizes the need for better understanding and communication within the industry.
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BizAv Gets a Boost
Season 1 · Episode 1
Friday, January 24, 2025 • Duration 19:51
In the inaugural episode of The Cross-Check, hosts Rob Hoffman and Ian Lumpp discuss the current state and future of business aviation, particularly in light of Trump's presidency. They explore the implications of new FAA leadership, the challenges and opportunities presented by Advanced Air Mobility (AAM), and the role of automation in the industry. The conversation also touches on workforce challenges and the importance of maintaining a human element in aviation.
#Business Aviation #FAA, #AAM #Advanced Air Mobility #NBAA
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The Pilot Pipeline: Training for Tomorrow’s Business Aviation
Season 1 · Episode 13
Wednesday, May 28, 2025 • Duration 28:09
With a family background in commercial aviation, JK Kenworthy was groomed from an early age to follow a path to the skies. But pilot training is what has truly kept him grounded in his current role as Sales Director for the Americas at CAE.
JK joins Ian Lumpp and Rob Hoffman on The Cross-Check to share his thoughts on the current challenges in pilot training along with the innovations shaping the future of business aviation. They explore the dynamics of workforce demand, the impact of technology on training, and the importance of networking and sustainability in the industry. JK shares insights on CAE's competitive edge and the evolving landscape of aviation training, including the potential of advanced air mobility.
Chapters:
00:00 Introduction to Business Aviation and JK Kenworthy
02:27 Career Path and Transition to CAE
04:48 Current Landscape of Pilot Demand
11:20 Challenges in Business Aviation
12:54 Technological Advancements in Training
15:11 Future of Business Aviation and Workforce Development
23:24 The Importance of Training in Aviation
26:16 Networking and Building Connections in Aviation
27:43 Future of Training and Technological Advancements
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Breaking Barriers: Women in Aviation with Cat Wren
Season 1 · Episode 12
Friday, May 9, 2025 • Duration 29:02
In this episode of The Cross-Check, we interview Cat Wren, VP at ENG Organ Recovery, who shares her journey from being a college basketball captain to bizav leader. Cat discusses her passion for aviation, the challenges she faced in a male-dominated industry, and her commitment to servant leadership. She highlights the importance of mentorship, especially for women in aviation, and shares insights on the current state of the industry. Cat also elaborates on ENG Aviation's mission in organ transport and her vision for the future of the company.
Chapters
00:00 Introduction to Kat Wren and Her Journey
03:58 From Sports to Aviation: Kat's Unique Path
07:43 Overcoming Challenges in a Male-Dominated Industry
11:41 The Mission of ENG Aviation
15:45 The Importance of Organ Transport in Aviation
31:13 Leadership Style and Servant Leadership
35:10 Advice for Aspiring Professionals
39:09 Future Plans for ENG Aviation
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Do You Really Need a Business Jet? The Art of Aircraft Acquisition
Season 1 · Episode 11
Friday, April 25, 2025 • Duration 33:31
In the latest episode of The Cross-Check, Rob Hoffman and Ian Lumpp sit down with Michael Barber, Regional VP of Sales & Acquisitions at Leviate Air Group, to talk about why entrance into private aviation isn’t just about luxury, it’s about leverage.
We dig into:
▶️ Why a business jet is ultimately a time-saving tool
▶️ The emotional and strategic layers behind aircraft acquisitions
▶️ How Michael tailors the process to client psychology and business goals
▶️ The current market pulse and what’s next in bizav
Whether you're in the deal-making seat or just curious about what moves the world of private aviation, this episode was meant for you.
Chapters:
00:00 Introduction to Michael Barber and His Journey
04:01 Understanding the Aircraft Sales Process
08:18 Common Misconceptions in Aircraft Ownership
10:41 The Emotional Aspect of Buying a Jet
12:49 The Sovereign Jet: A Case Study
15:51 Navigating High Net Worth Personalities
22:46 Building Trust and Closing Deals
26:18 Future Trends in Business Aviation
28:36 Innovating Relationships in Aviation
32:59 The Importance of Personal Connections
37:11 Rapid Fire Fun: Travel and Aviation Preferences
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Cleared for Transition: Joe Peebles on Veterans and Leadership
Season 1 · Episode 10
Saturday, April 5, 2025 • Duration 27:01
Joe Peebles, CEO of Higher Vets, joins Rob and Ian on The Cross-Check to share his journey from military service to business aviation, opening up about the real challenges veterans face as they step into civilian careers, and how Higher Vets is working to bridge that gap. He dives into the leadership lessons he's carried from the armed forces, the untapped potential veterans bring to the industry, and why building real, human relationships still matters in a business that moves at jet speed.
It’s a conversation full of heart, hard-earned wisdom, and a vision for an aviation community that truly welcomes those who’ve served.
Chapters
00:00 Introduction to Joe Peebles and His Journey
07:48 Transitioning from Military to Business Aviation
16:34 The Birth of Higher Vets and Its Mission
20:44 Leadership Lessons and Insights
25:39 Conclusion and Resources for Veterans
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