Selected quotes
“The idea of complexity helped us explain why outcome based performance management [is failing]” - 3:09
“Outcome based performance management … and New Public Management … is conceptually flawed” - 6:21
“We needed a new paradigm” - 6:41
“You’ve got a crackpot idea about doing something fundamentally different. How do you persuade people to pay you to do it?” - 7:15
“Is it ok to talk about complexity?” - 10:02
“When we first started out on this path, people explicitly told us not to use the language of complexity because it was off-putting” - 10:48
“…dismantle … the idea of randomised controlled trials” - 13:40
“Delving into the conceptual ideas which underpin this help to really get to grips with some of the failures of the existing forms of public management” - 13:59
“The concept[s] that underpin complexity provide that fundamental challenge which was lacking before” - 15:05
“I’ll see your health economist, and I’ll raise you a physicist!” - 15:40
“In a complex system we must be humble about any knowledge claims we make” [Quoting David Byrne] - 18:54
“To operate successfully in a complex environment … you needed to trust the people who were doing the work because you needed to create the space for them to respond appropriately to the ever-changing detail of the context in which they were operating” - 21:03
“It turns the purpose of management upside down” - 22:24
“It’s really hard to make the time to build relationships and do the really human scale things that enable this stuff to flourish if you’re trying to operate within a management system that is fundamentally based on the ideas of New Public Management” - 23:27
“There’s an increasing comfort with some of the language and ideas of complexity” - 24:54
