Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today.
Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business. This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.
Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!
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Why does accountability sometimes feel like micromanagement?
In this episode of The Business Fix, Chrissy and Josh explore how leaders can hold employees accountable without hovering over every decision, email, and task.
They break down the difference between accountability, trust, and micromanagement and introduce a simple framework: Standards, Support, and Space. Learn how clear expectations, the right support, and room to work can help employees build confidence, take ownership, and solve problems independently.
If you want a team that takes responsibility without needing constant follow-up, this episode is for you.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Great leaders do not need to know everything. They need to ask better questions.
In Episode 73 of The Business Fix, Chrissy and Josh explore how curiosity can make you a better leader, reduce catastrophizing, improve communication, and create a workplace where employees feel safe bringing problems forward.
They break down the three Rs: Regulate, Reflect, Respond, and explain how leaders can replace fear and control with curiosity, clarity, and better problem solving.
You will also learn how to ask better questions, give more effective feedback, avoid micromanagement, and build a culture where people practice honesty instead of protection.
Ego wants to be right. Curiosity wants to get it right.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
The ROI You Can't See: Why Investing in Employees Pays Off #Leadership #SmallBusiness
What if your investment in employees is paying off, but you’re looking in the wrong place for the ROI?
In Episode 72 of The Business Fix Podcast, Chrissy and Josh explore the invisible ROI of employee development, leadership training, retention, and company culture. They explain how investing in your people can reduce turnover, prevent costly mistakes, improve management, and build a team that can operate without constant owner intervention.
They also discuss the three Cs of retention: Capability, Confidence, and Commitment, plus why business owners should ask a different question before cutting employee investments:
What will it cost us if we don't make this investment?
What invisible ROI is your team creating? Let us know in the comments!
Learn more at The Business Fix.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at and use code Troche26 for your attendee discount.
Is Your Business Running You? | The Business Fix Podcast
Are you running your business, or is your business running you?
If your days are filled with putting out fires, chasing down updates, avoiding uncomfortable feedback, and constantly stepping in to keep things moving, you may be paying what we call the invisible tax of scaling.
Welcome to The Business Fix, where Chrissy Myers and Josh Troche tackle the people, leadership, culture, systems, marketing, and operational challenges that keep business owners and managers stuck in the weeds.
Chrissy brings the perspective of a third-generation CEO and fractional HR expert. Josh brings a systems, marketing, and operations lens. Together, they address the friction that develops when a business grows faster than its leadership practices and internal systems.
On The Business Fix, you’ll learn how to:
Stop babysitting your team and create stronger accountability Navigate the “nice leader” trap without destroying relationships Handle difficult conversations with greater clarity Know when to coach, correct, or cut Build a healthier company culture through honest leadership Move from being the hero who fixes everything to the strategic architect of the business Create systems that allow your business to operate with or without you in the room
There’s no motivational fluff and no academic theory for theory’s sake. Instead, Chrissy and Josh deliver practical frameworks, honest conversations, and real-world business fixes leaders can actually use.
If you’re a small or midsize business owner, executive, entrepreneur, or manager trying to build a stronger team and a business that doesn’t depend on you for every decision, this podcast is for you.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
The Emotional Intelligence Gap: Is Your Leadership Hurting Your Business?
Is your emotional intelligence helping your business, or quietly hurting it?
In this episode of The Business Fix, Chrissy and Josh explore what happens when a leader's mood becomes the operating system for the business. They discuss how emotional reactivity can damage trust, psychological safety, employee retention, communication, and team performance.
You'll learn why emotional intelligence is not about hiding your emotions, why passion and reactivity are not the same thing, and why employees may stop bringing you problems when they don't feel safe telling you the truth.
Chrissy and Josh also introduce a simple leadership framework: Pause, Perceive, Proceed.
Pause before you react. Perceive what is actually happening. Proceed with clarity, facts, and accountability instead of ego.
If you're a business owner, CEO, founder, or manager who wants stronger teams, better communication, and a healthier workplace culture, this episode will give you plenty to think about.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at and use code Troche26 for your attendee discount.
The PIP Playbook: How to Make Performance Plans a Tool, Not a Weapon
Performance Improvement Plans have a reputation problem. For many employees, a PIP feels less like an opportunity to improve and more like a countdown to termination.
In this episode of The Business Fix, Chrissy and Josh explore how business owners and managers can use PIPs as a genuine tool for employee growth, accountability, and better workplace culture.
What You'll Learn
Why PIPs have become toxic
When to coach, correct, or cut
When a PIP is actually appropriate
The difference between skill, behavior, and values issues
The four things employees need to understand
How clarity, consistency, and consequence create a fair process
Why managers must provide real support
How to use data instead of emotion when evaluating performance
Why you should never use a PIP when you've already decided to terminate someone
The bottom line: A PIP should be a tool, not a weapon.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at and use code Troche26 for your attendee discount.
Nobody Wants to Work? Your Leadership Might Be the Problem
Why is it so hard to find and keep good employees? And is “nobody wants to work anymore” actually the wrong diagnosis?
In this episode of The Business Fix, Chrissy and Josh challenge the way business owners and managers think about today’s hiring and retention challenges. They explore what employees really want and how leadership, company culture, compensation, communication, and the employee experience can determine whether great people choose to join your business and stay.
In this episode, we cover:
Why you may be facing a leadership problem, not a labor problem
How job descriptions and hiring processes can push great candidates away
Why compensation and market competitiveness matter
How to create a better candidate and onboarding experience
The importance of psychological safety and trust
Why employees want growth, autonomy, meaningful work, and clear expectations
How the 3 C’s: Clarity, Consistency, and Care can strengthen your workplace culture
Why candidates and employers both ghost during the hiring process
Common job posting red flags that scare away experienced candidates
How to approach performance issues, including Performance Improvement Plans (PIPs)
If you’re a business owner or manager struggling to hire, retain, or motivate good people, this conversation will give you plenty to think about and some practical ideas you can put to work.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at .
Transparency Isn't Telling Everyone Everything: Leadership Without the Trauma Dump
Many business owners hear that transparency builds trust but what happens when honesty turns into emotional dumping? In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest leadership mistakes they see on LinkedIn and inside growing businesses: leaders confusing vulnerability with unloading their anxiety onto their teams.
You'll learn why your employees deserve honesty but not custody of your stress.
Together, they break down the difference between healthy transparency and toxic transparency while providing practical leadership strategies that create trust instead of panic.
In this episode you'll discover:
Why oversharing can destroy psychological safety
The difference between vulnerability and emotional unloading
The "Steady, Selective, Solution-Oriented" framework for leadership communication
Why high performers quietly begin planning their exit when leaders panic publicly
How to communicate difficult business realities without creating fear
The difference between filtering information and hiding information
Why your team is not your therapist, peer group, or emotional pressure valve
How transparency strengthens culture when paired with clarity, consistency, and care
Practical ways to lead with confidence during uncertain times
If you've ever wondered how much your employees should know or struggled with balancing honesty and responsibility this episode provides a practical framework every business owner and manager can apply immediately.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at .
The Policy Paradox: Why More Rules Create Worse Leaders
Most businesses don't have a policy problem, they have a leadership problem.
In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest mistakes business owners and managers make: creating new policies every time an employee makes a bad decision.
How many "Josh Policies" exist in your business?
You know the ones... a single employee breaks a rule, and suddenly everyone has to live with another page in the employee handbook.
The result? Massive policy manuals, inconsistent leadership, frustrated employees, and cultures built on fear instead of trust.
Chrissy and Josh explain why policies written as emotional reactions almost always fail, how inconsistent enforcement destroys psychological safety, and why employees don't actually follow your handbook they follow what leadership tolerates.
In this episode you'll learn:
Why reactive policies damage company culture
The difference between leadership and documentation
Why exceptions can be more dangerous than bad policies
The "Three P's" every policy should satisfy: Purpose, Practice, and Protection
How inconsistent leadership creates legal and HR risk
When flexibility becomes favoritism
Why employees need consistent guardrails not hundreds of rules
If your employee handbook has become a dusty binder that only comes out when someone gets into trouble, this conversation is for you.
Whether you're a small business owner, executive, HR leader, or frontline manager, you'll leave with practical strategies to simplify policies, strengthen accountability, and build a healthier workplace culture.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at .
The Frontline Filter: Your Job Posting Dictates the Talent You Get
Your hiring problem may not be the labor market, it might be your job posting.
In this episode of The Business Fix, Chrissy and Josh tackle one of the most overlooked leadership tools in business: the job description. If you've ever complained that "no one wants to work anymore," this conversation might challenge that assumption.
From cliché-filled postings that promise a "fast-paced environment" to unrealistic "rockstar ninja" wish lists, they break down why generic job ads attract generic candidates and why misleading descriptions create turnover before a new hire even finishes onboarding.
You'll learn why your job posting is actually your first leadership promise to every potential employee and how using the Reality, Results, Roadmap framework can dramatically improve the quality of applicants you attract.
In this episode you'll discover:
Why most job postings fail before candidates ever apply
The biggest hiring mistakes businesses make when writing job descriptions
Why HR and Marketing must work together to create effective postings
How vague expectations lead to early turnover
Why honesty attracts better candidates than hype
The importance of defining success not just listing responsibilities
How a clear career roadmap improves employee commitment
Why your job posting is the first step in onboarding not just recruiting
Whether you're a business owner, manager, HR professional, or hiring leader, this episode will help you rethink how you recruit and retain great employees.
A better hire starts with a better message.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at .
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
