The BPO Podcast – Details, episodes & analysis

Podcast details

Technical and general information from the podcast's RSS feed.

The BPO Podcast

Monitask

Business

News

Frequency: 1 episode/1d. Total Eps: 44

Join Miriam each episode as she breaks down the latest trends, tips, and industry happenings to help you optimize your BPO center and attract more buyers.

Site

RSS

Apple

Data updated on 04/07/2026

Recent rankings

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Apple Podcasts

🇬🇧 Great Britain - Management
15/07/2025
#95

Spotify

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RSS feed quality and score

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RSS feed quality

To improve

Score global : 48%

Publication history

Monthly episode publishing history over the past years.

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Latest published episodes

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AI Innovations in BPO: Transformations, Virtual Assistants, and Strategic Implementation

Episode 44

Thursday, May 8, 2025 • Duration 11:45

In this episode, Miriam examines the recent partnership between NICE and ServiceNow and its implications for the BPO industry. She highlights the growing importance of AI and automation, predicting a significant transformation in AI-driven call centers by 2026. The discussion includes how AI can address technical debt within BPOs and its strategic application in operations. Miriam also explores the design and integration of virtual assistants in BPO settings. The episode concludes with a wrap-up and a reminder to subscribe for more insights.

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Navigating BPO Growth: AI, Hybrid Workforces, and Strategic Innovations

Episode 43

Wednesday, May 7, 2025 • Duration 10:36

In this episode, Miriam provides a comprehensive market forecast for the BPO industry, identifying key growth drivers and next-generation services shaping the market's future. She discusses the critical role of cost-cutting and the importance of omnichannel communications in maintaining competitive advantage. The episode highlights technological advancements and the significance of Fiji's education partnerships. Miriam explores the strategic shift towards higher-value BPO services and the integration of AI in contact center analytics. Best practices for managing a hybrid workforce are shared. The episode wraps up with a conclusion and a reminder to subscribe for more insights.

The BPO Podcast – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

The BPO Podcast – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities