In this episode of The Better Leadership Team Show, I sit down with Dr. Carla Fowler, an MD PhD and elite executive coach who has spent the last decade working with CEOs, entrepreneurs, and senior leaders. As the founder of THAXA, a boutique coaching firm, Carla blends the latest research in performance science with timeless best practices to help top performers level up. She explains how high performers use brutal focus, embrace experimentation, and ensure visibility of their work to achieve success. Carla also shares insights on the importance of thinking time for leadership teams and practical advice for achieving your own goals. Whether you're an executive looking to sharpen your strategy or someone aiming to enhance your personal performance, this episode is packed with actionable takeaways.

Tune in to learn more about the science behind high performance and how to apply these principles in your own life!

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For more information, visit  THAXA.com
or follow Dr. Carla Fowler on
LinkedIn at https://www.linkedin.com/in/carla-fowler/
Twitter at https://twitter.com/DrCarlaFowler

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In this episode of the Better Leadership Team Show, I chat with Ken Bogart and Grace Gavin, co-founders of Know Honesty, about the power of openness and honesty in leadership and communication. We explore their six practices for fostering genuine dialogue, including breaking down communication barriers, embracing vulnerability, and using their Pursuit of Honesty Assessment to measure progress.

We also discuss the impact of remote work on team dynamics and practical ways leaders can improve collaboration and decision-making through open, honest communication. If you're looking to transform how you and your team communicate, this episode is packed with valuable insights!

www.knowhonesty.com

www.knowhonesty.com/assessment - www.knowhonesty.com/assessment

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In this episode of Mike on the Mic, I explore why many leaders tend to over-invest in low performers and under-invest in high performers despite the latter group having the most potential for growth. Emphasizing the importance of focusing on high performers and I’ll offer 11 actionable steps to better engage and retain these valuable team members. From challenging them and raising the bar to promoting and re-recruiting them, this episode provides a comprehensive approach to maximizing the contributions of high performers in any organization.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Mike on the Mic episode, I dive deep into the importance of setting clear expectations within your organization. Learn why unclear expectations often lead to unacceptable results and discover practical strategies to establish measurable and actionable goals. I explore the difference between productivity and performance, the significance of balancing leading and lagging indicators, and the necessity of collaborative goal setting. Additionally, I discuss the role of core values in defining cultural fit and the use of job scorecards to ensure everyone in your team is aligned with the company's success. Tune in to understand how to set expectations that drive both individual and organizational performance.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership team Show, I chat with Jeremy Huish, VP at Corporate Transition Consulting, about the benefits of Employee Stock Ownership Plans (ESOPs). Jeremy shares his journey from tax attorney to ESOP advocate, explaining how ESOPs benefit business owners, companies, and employees.

Jeremy Huish started his career as a tax attorney.  After years of being an attorney and consulting, Jeremy realized that the largest transaction his clients will ever do is to sell their business, and the largest tax bill that these clients face is the tax bill on that business sale.  He then fell in love with Employee Stock Ownership Plans, also known as ESOPs, because that transaction benefits the owner, the company, and all the rest of the employees who never had a chance to own a business.  

www.corptc.com

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In this episode of The Better Leadership Team Show, I dive into the art of creating a destination workplace with the incredible Betsy Allen Manning. Featured on major networks such as Fox, CBS, ABC, NBC, and TEDx, Betsy is an internationally recognized leadership speaker, best-selling author, and company culture expert. As the owner of Destination Workplace, one of Dallas, Texas's premier leadership training companies, Betsy has trained over 15,000 leaders and teams for renowned companies like Toshiba, Aflac, Fidelity, and the US Department of Defense.

Betsy specializes in transforming businesses into destination workplaces, helping them predictably attract and retain top talent in today's hyper-competitive job market. With a mission to infuse purpose, accountability, and loyalty back into the workplace, Betsy shares her journey from entertainer to leadership guru, emphasizing the importance of integrity, strong leadership, and a positive company culture.

http://destinationworkplace.com

http://betsyallenmanning.com

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In this Mike on the Mic episode, I dive into the essential ground rules that every leadership team should follow to foster a productive, collaborative, and high-performing organization. Learn how to enhance your team's decision-making, debate skills, and relationships through six key principles:

• Brutal Honesty
• No Shame, No Blame
• Disagree and Commit
• Conversational Capacity
• Law of Positive Intent
• Number One Team

Whether you're a seasoned leader or new to a leadership role, this video will equip you with the tools needed to elevate your team's performance and drive success throughout your company.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, we dive into the key ideas and insights from the author of the book 'Selling Without Selling Out,' exploring strategies and principles for effective and ethical sales. Sunny Vanderbeck began his leadership journey as a Section Leader of the 2nd Ranger Battalion (U.S. Special Operations Command), where he learned to lead under challenging circumstances. Transitioning to the business world, he co-founded and became CEO of Data Return in 1996. Under his leadership, the company attracted investments from Compaq, Level 3, and Microsoft, and achieved a market capitalization over $3 billion following a successful IPO. However, after a failed acquisition and the buyer's bankruptcy, Sunny bought back Data Return and eventually sold it successfully.

Today, Sunny is a sought-after investor and advisor. As co-founder and managing partner of Satori Capital, he partners with companies focused on sustainable growth. He is also an active member of the Young Presidents’ Organization (YPO), having co-founded YPO’s Entrepreneurship and Innovation Network and served as the North American co-chair of the sustainable business network. His book, Selling Without Selling Out, aims to empower entrepreneurs and CEOs to create enduring value in their businesses.

Selling Without Selling Out - Get it Now 

Sunnyvanderbeck.com

satoriapital.com

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In this episode of The Better Leadership Team Show, I chat with Tia Graham, a dynamic keynote speaker, bestselling author, and expert in positive psychology and leadership. We dive deep into the importance of psychological safety in leadership, how to define and cultivate happiness at work, and Tia’s "Happy Leader Methodology."

Tia shares insightful strategies on building a positive work culture, measuring team happiness effectively, and the ROI of a happy team. We also explore her eight-step methodology, offering practical tips for leaders to enhance their team's well-being and productivity. Whether you're a seasoned leader or just starting, this episode is packed with actionable insights to help you create a thriving, happy workplace.

For more on Tia's work, check out her website: http://arriveathappy.com

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

Treena Huang is an expert in transforming team cultures towards higher performance and trust. As a highly sought after coach, Treena's unique Live 360 Feedback approach trains the skills necessary to communicate with both candor and kindness. Before becoming a leadership coach, Treena served as a UN official, working in high-stakes political settings. She has advised senior government officials, the executive masthead of the NYTimes, tech founders and C-suite leaders in the non-profit sector. 

If you're a manager and looking to grow your influence, or you're interested in learning more about Treena's Live 360 Feedback Circle, you can connect with her at  www.treenahuang.com

https://www.linkedin.com/in/treena-huang-33167924/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this Mike on the Mic episode, I’ll be breaking down the chaos of distinguishing the differences between targets, KPIs, and priorities. I explore how vague terminology often leads to confusion within teams, especially leadership teams, impacting overall organizational clarity. I’ll help tackle the pitfalls of using amorphous language when discussing plans and goals. Many companies fall into the trap of using ambiguous terms like "goals" without a shared understanding of what those goals entail—whether they're specific targets or broader initiatives like implementing a new system. Using a recent client experience as a case study, we delve into the necessity of incorporating specific actions into plans, not just numbers. Discover why a comprehensive plan should outline not only financial targets but also the actionable steps required to achieve them.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I speak with Meg Poag. She stands at the intersection of leadership excellence and transformative consultancy. A best-selling author of “The Adversity Hack,” Meg is a visionary known both locally and nationally for her passion and prowess in empowering leaders. Her goal? Drive change, produce remarkable results, and find solutions to an organization’s most intricate challenges. By seamlessly integrating her successes as an executive, Meg has cultivated a remarkable track record, transforming leaders in both the non-profit and for-profit sectors.

Beyond consultancy, Meg’s influence expands to the stage as a sought-after public speaker, frequently gracing national conferences and leadership gatherings. As a leadership facilitator and author, she inspires transformation, sharing her insights and strategies to light the way for the next generation of impactful leaders.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I sit down with John Register, a decorated Persian Gulf war veteran, Paralympic silver medalist, and a true leader in turning adversity into an advantage. John shares his remarkable journey from experiencing a life-changing accident to becoming a global influencer and leadership coach. We explore his 'Amputate to Elevate' model, diving into how it can be applied to both personal and professional transformations. Together, we discuss the importance of trust in leadership, the process of overcoming significant life changes, and strategies for leading teams through challenging transitions. Whether you're facing a personal setback or leading a team through change, John's insights will empower you to turn obstacles into opportunities for growth. Join me in this powerful conversation on resilience, leadership, and the art of navigating life's biggest challenges.

www.johnregister.com

https://www.instagram.com/johnfregister/

https://www.linkedin.com/in/johnregister/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Mike on the Mic episode, I go into the key characteristics of a phenomenal company, and I'll take a deep dive into how you can assess your team's performance against these benchmarks. But that's not all; I'll also zero in on actionable steps. Even if your team is excelling, constant improvement is vital. To guide us, we'll use a comprehensive 30-question assessment—an invaluable tool that will help pinpoint specific areas for enhancement. Whether you're leading an established team or just starting out, this episode will equip you with practical insights and inspiration to elevate your leadership game. Tune in and discover how to prioritize your leadership team's development for sustained success!

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In this Mike on the Mic episode, I dive into the art of unlocking team success through three key disciplines: Measuring What Matters, Aligning Around Priorities, and the Planning and Communication Rhythm. Using the human body as a metaphor, I explore how these disciplines are as vital to your team's success as the nervous and digestive systems are to the human body. Discover the 'Essential Eight Meetings' that could revolutionize your team's productivity and cohesion. From annual planning retreats to the daily huddle, I’ll cover the essential meetings that every leadership team should implement to enhance execution, accountability, and performance. Whether you're looking to reduce drama, increase efficiency, or simply take your team to the next level, this episode offers invaluable insights and practical tips to help you achieve just that. 

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In today's episode of the Better Leadership Team Show, I welcome David Marquet. He is a former US submarine force commander who transformed the USS Santa Fe from worst to first by empowering his crew. Marquet's revolutionary leadership approach, which treats crew members as leaders rather than followers, led to the highest retention and operational standing in the Navy. Marquet shares insights on the importance of language in fostering a culture of empowerment and ownership within teams. This conversation highlights how simple shifts in language, such as using 'we' instead of 'they,' and asking neutral questions, can transform organizations across various industries. Whether you're managing a hotel or running a nuclear power plant, these principles can be applied in any leadership role. Tune in to uncover the key principles behind turning followers into leaders and feel included in this universal approach.

https://www.amazon.com/Turn-Ship-Around-Turning-Followers/dp/1591846404

https://www.youtube.com/c/LeadershipNudges

https://www.youtube.com/watch?v=PjAm6F3uRc8

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this MIke on the Mic episode, I will take you on a deep personal journey through the highs and lows of my life and leadership. I’ll dive into the foundational role self-leadership in personal and professional development. 

Key Highlights:

- Discover why self-leadership is the cornerstone of team and business success.

- Learn how personal challenges with family and health can impact professional life.

- Find inspiration in the power of self-expression through a transformative poetic experience.

- Gain insights on aligning mind, body, and spirit for holistic success.

- Understand the real impact of self-leadership on relationships, business, and personal fulfillment.

This is more than just my story. It's a testament to the indomitable human spirit and the undeniable link between leading oneself and leading others. Whether you're an entrepreneur, a parent, or anyone facing life's inevitable ups and downs, I hope this story resonates with you and inspires you to take the helm of your own life with courage and intention.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In today's episode of the Better Leadership Team Show, I'm thrilled to have two amazing friends, Cait Donovan and Owen Fitzpatrick, back on the show. We dive deep into the crucial topic of self-care for leaders, discussing how it can significantly impact team dynamics, stress management, and overall success in today's fast-paced world. Our conversation serves as a comprehensive guide, covering the importance of maintaining a positive mindset, leaning on community support, and understanding our biological responses to stress. We'll also talk about practical strategies for self-care, including optimizing sleep, nutrition, and physical activity, and how having accountability partners can enhance leadership effectiveness.

friedtheburnoutpodcast.com

owenfitzpatrick.com. 

Video.OwenFitzpatrick.com. 

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In this Mike on the Mic episode, I dive into an enlightening discussion about the transformative journey of a CEO. I outline five pivotal roles that a CEO must embrace: the Visionary, creating and sharing a compelling vision for the company's future; the Ambassador, shaping the company culture internally and representing the company's interests externally; the Team Builder, charged with assembling a leadership team capable of propelling the company forward; the Accountability Model, embedding a culture of responsibility across all levels of the organization; and the Self-Care Advocate, emphasizing the critical nature of the CEO's personal well-being. This episode underscores the importance of these roles in transitioning from working in the business to working on it, promoting a thriving and sustainable company environment supported by a breakthrough leadership team.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Mike on the Mic episode, I dive into the common misconception that training is the ultimate solution to enhance team skills and performance. While training plays a role, it's just one of twelve strategies to explore for elevating your team's capabilities. From setting clearer expectations and leveraging coaching to hiring the right people and knowing when to let underperformers go, I cover a wide array of alternatives that can lead to significant improvements. I’ll also discuss the importance of addressing difficult discussions, optimizing roles, implementing new tools, fixing processes, strengthening leadership, encouraging group problem-solving, and ensuring accountability.

Improving team performance is an ongoing journey rather than a one-time event, and strong leadership is key to fostering a culture of continuous improvement. This comprehensive approach goes beyond traditional training to truly level up your team's skills and performance.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of Mike on the Mic, I discuss the importance of creating a passionate work environment and how it significantly impacts an organization’s revenue, profit, client satisfaction, and the ability to attract and retain top talent. I’ll dive into the concept of building a passionate organization through ‘The Four Secrets of Passionate Organizations.' Acceptance, Leverage, Trust, and Celebration. For each secret, I’ll provide detailed insights and practical advice on how leaders can foster a more engaged and passionate workplace culture that celebrates differences, leverages strengths, trusts employees to find effective solutions and acknowledges both the journey and accomplishments along the way.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Mike on the Mic episode, I’m diving into the concept of what makes a great company, emphasizing the importance of significant and consistent growth in both the top and bottom lines.  I’ll explore why it's essential for leaders to remember their company's purpose beyond just making money while also ensuring financial stability to sustain their mission. These characteristics may sound simple, but their significance cannot be overstated, and it's crucial to stay focused on them every single day. 

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of Mike on the Mic, I dive into the overwhelming responsibilities we face as business owners. Balancing the needs of our company, our clients, and our team members. We're bombarded with advice from every corner, yet we still find ourselves grappling with frustration when things don't align as we envision.

I’ll be sharing personal stories and advice on how to exercise control over your role and align personal and company purpose, all while being in service to others. 

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of Mike on the Mic, I dive into the crucial role Human Resources plays in driving profit growth by focusing on people growth. HR has traditionally been seen as a tactical function, but it's time to reimagine it as a strategic powerhouse that can truly impact an organization's success. I discuss the importance of redefining HR, perhaps as "Talent Development" or "Team Member Experience," to better reflect its evolving role. We'll cover key areas like optimizing recruiting, performance assessment, onboarding, and effective communication strategies. Join me as I explore how a strategic HR function can transform your organization and lead to long-term success.

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PAUL EPSTEIN has spent nearly 15 years as a professional sports executive for multiple NFL and NBA teams, a global sports agency, and the NFL league office, where he has broken every premium revenue metric in Super Bowl history, opened a billion-dollar stadium, and founded the San Francisco 49ers Talent Academy, where he became known as the “Why Coach.” 

As an award-winning keynote speaker named one of SUCCESS magazines top thought leaders that get results, Paul’s impact continues off stage providing leadership development and culture transformation programs for companies and teams including Amazon, Disney, Johnson & Johnson, NASA, the Los Angeles Lakers, and the Dallas Cowboys—and his work has been featured on ESPN, NBC, Fox Business, and in USA Today. 

He is also a 2x best-selling author of The Power of Playing Offense and Better Decisions Faster. 

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

Brett Hoogeveen is the co-founder of BetterCulture and Mindset LLC, two prominent leadership development and consulting firms with clients spanning from entrepreneurial startups to Fortune 500 companies.  An international speaker, coach, consultant, and trainer, Brett focuses on providing practical advice on leadership and culture that produces better leaders, better teams, and better businesses.

Today, Brett dives deep into the realm of culture. When I asked him about the most vital trait of a stellar leadership team, he responded by delving into the complexity of relationships within teams and how personal connections and trust among team members are paramount. 

If you are interested in learning more about becoming a Culture Driver(TM) or joining our Culture Driver(TM) community, visit us at

https://betterculture.com/

https://www.linkedin.com/in/brett-hoogeveen/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I welcome Howard  Behar. His career in business spans over 50 years, all in consumer-oriented businesses covering several industries. He retired from Starbucks Coffee after 21 years, where he led both the domestic business, as President of North America and was the founding President of Starbucks International. During his tenure, he participated in the growth of the company from 28 stores to over 15,000 stores spanning five continents. He served on the Starbucks Board of Directors for 12 years before retiring.

Howard  Behar is currently a Trustee for the Sheri and Les  Biller Family Foundation and is on the advisory board of Anthos Capital. He formerly served as a board member for Starbucks, GAP, Shurgard, the University of Washington Foundation, and IDTech, to name a few.  He is committed to the development and education of our future leaders and has been a longtime advocate of the Servant Leadership Model. He has also authored two books on leadership titled It's Not About the Coffee and  The Magic Cup.

https://www.howardbehar.com

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Chad inspires, motivates, and moves audiences, creating an experience that touches hearts for a lifetime. He is one of the youngest ever to receive the Council of Peers Award for Excellence (CPAE) and to be inducted into the prestigious National Speaker Hall of Fame. 
In 2001, at the age of 27, Chad’s life changed in an instant when a 2,000-pound bale of hay shattered his neck, leaving him a quadriplegic. But Chad’s dreams were not paralyzed that day—he became an example of what is possible. 
Chad is a best-selling author, president of his own communications company, and recognized world-class wheelchair athlete. In 2003, Chad set a world record by wheeling his chair from Salt Lake City to Las Vegas (513 miles). 
Chad’s speaking career in the areas of leadership, team building, customer service, and mastering change has brought him multiple honors. He served as president of the National Speakers Association Utah chapter and is a member of the elite Speakers Roundtable (one of twenty of the world’s top speakers). 
As a member of the National Speakers Association, Chad travels as many as 300,000 miles a year, captivating and entertaining audiences around the world. He has graced the stage of hundreds of professional and civic organizations, including Wells Fargo, Blue Cross Blue Shield, AT&T, Rainbird, IHC, American Express, Prudential Life, Vast FX, and Merrill Lynch.

https://www.Chadhymas.com
https://www.royalcreekranches.com/
https://www.instagram.com/chadlhymas
https://www.LinkedIn.com/in/chadhymas

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I welcome Allison Tabor. 

She is an International speaker, facilitator, and the author of the best-selling book, Work Your Assets Off® -Stop Working So Hard in Business and In Life. Allison guides business leaders and their teams to communicate collaboratively, leverage talents, and stop working so hard.

You’ll find Allison on the stage or facilitating workshops and retreats. Allison also facilitates for the international Women Presidents’ Organization (WPO), leading two San Francisco Bay Area and one National Platinum peer advisory group of women presidents and CEOs of multimillion-dollar companies and was honored with the WPO 2021 President’s Award for Facilitating Greatness.

Allison is the current President of the National Speakers Association of No. California (NSANC).

https://www.linkedin.com/in/allisontabor/

https://www.allisontabor.com/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Better Leadership Team Show episode, I welcome Ryann Halo. She is a multi-7-figure entrepreneur and the founder of Halo Consulting, a leading growth strategy firm for small businesses. Over her 15+ year career, she has founded, advised, and grown multiple companies from startup to scale. Her first company, Salon Halo, went from an existing business takeover, struggling to make payroll, to a multi-site, multi-million-dollar business that’s consistently recognized as a top 200 salon in North America. As a thought leader in her industry, Ryann speaks nationally at industry events and conferences to hundreds of professionals. Her insights are featured in major industry publications, and her accomplishments have led to The Know Women recognizing her as one of the “Top 100 Women to Know in the US”. Today, Ryann is focused on using her proven “Grow & Glow” method to help female business owners empower their teams to achieve sustainable growth and experience more freedom in their lives.

www.Ryannhalo.com

www.instagram.com/ryann_halo

https://www.linkedin.com/in/ryannhalo/

https://www.facebook.com/ryannhalo/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I welcome Pam Nemec. She is a brand culture expert and speaker. Her thought leadership around Brand Culture via HR and Brand Communications has led to recruiting, retaining, and caring for over 50,000 employees and connecting with millions of customers over the course of her 20-year career, where she ultimately led HR, Brand Communications, and Culture for Whataburger, a multi-billion-dollar restaurant brand.

Pam knows that a business can only be as good as the internal cohesion and satisfaction of its people, hence her drive and continued advocacy for building systems that protect and promote the organizational culture.  Pam speaks and consults on her proprietary model, "The Remarkable Brand Blueprint - The 8 Steps to Building a Remarkable Brand from the Inside-Out."

https://pamnemec.com/

https://www.instagram.com/pam_nemec_/

https://www.linkedin.com/in/pamnemecculturecoach/

https://www.facebook.com/PamNemecBrandCultureCoach/

Free 45-minute call/consultation https://pamnemec.com/contact

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Jeannie Walters, CCXP is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences. Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie wants business leaders to see customer experience as a winning mindset, strategy, and discipline for all organizations. In this conversation, we speak about the many tactics to improve your organization and team skills. Jeannie highlights the significance of team and organizational alignment, distinguishing between customer service and customer experience, and the importance of truly understanding customers' thoughts and feelings without making assumptions, hence creating a loyal and consistent customer roster.

https://www.experienceinvestigators.com

https://www.instagram.com/jeanniewalters  

https://www.linkedin.com/in/jeanniewalters/ 

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of Mike on the Mic, I'll focus on the common challenge of finding and attracting good people in today's workforce. I'll discuss the importance of surrounding yourself with the right individuals in both your work and personal life and explore how this can impact your success as a leader. I'll address various obstacles that can hinder the process of finding good people, such as the perception of a scarcity of talented individuals and the challenges of building a team with mediocre performers. This episode is designed to encourage leaders to think strategically about their hiring and mentorship practices, as well as the importance of creating a supportive and inspiring environment for team members. Join me to gain valuable insights and strategies for surrounding yourself with the right people and building a high-performing team. Discover how finding and attracting good people can significantly impact leadership and organizational success.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I welcome another special yet non-traditional guest, Tammy Barlette, a US Air Force fighter pilot who retired in 2018 as a Lieutenant Colonel.  Upon retiring, she became a professional speaker and founded Athena’s Voice, a speaker referral business featuring female military pilots from around the United States. She is also the founder and CEO of Crosscheck, a mindset and mental performance coaching business for aviators, helping pilots increase confidence and improve performance.  Tammy has a Master of Arts in Christian Ministry, is the mother of three, and is married to a US Federal Agent. She brings us a perspective outside the business world from her experiences and knowledge taken from her time in the US Air Force that leaders and leadership teams can contribute to their organization’s skills. She believes that understanding and genuinely caring about one's team members can significantly enhance their motivation and performance.

https://tammybarlette.com

https://www.athenasvoiceusa.com

https://www.linkedin.com/in/tammybarlette/

https://www.instagram.com/tammybarlette/

https://www.facebook.com/tammybarlette

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this episode of the Better Leadership Team Show, I sit down with the dynamic duo Adele Gambardella and Chip Massey. They are two accomplished professionals with diverse backgrounds and a shared mission. Adele, recognized as a prominent figure in the PR world, brings over 20 years of expertise, serving as a spokesperson for Fortune 100 companies and teaching at prestigious universities. Chip, a former FBI Special Agent, offers a wealth of experience in high-stakes criminal cases and negotiation techniques. Together, as co-founders of The Convincing Company, they bridge the worlds of PR and Crisis Negotiation, providing global consulting and training services to a wide range of clients, from tech startups to Fortune 500 giants.

Don’t miss out on practical tips and strategies to become a master convincer in both personal and professional settings. 

For more information, visit
https://www.trainingsogood.com
https://convincingcompany.com

https://www.linkedin.com/in/chip-massey-23787b106/

https://www.linkedin.com/in/adelecehrs/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this Mike on the Mic episode, I’ll step into the concept of your neighborhood - not just in terms of physical location but mainly the people you surround yourself with. I explore the impact that your business neighborhood, family neighborhood, social neighborhood, and local community neighborhood can have on your life. The idea that our lives are profoundly influenced by the people we choose to associate with, and our relationships can be pivotal in shaping our success, fulfillment, and personal growth. This one one-on-one episode will provide you with practical tips on assessing and improving your neighborhood, bringing encouragement to evaluate the level of support, inspiration, and impact in each area and to consider actions you can take to enhance the quality of your relationships.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Better Leadership Team Show episode, I speak with Trey Dunavant. He has over 15 years of experience helping scale B2B, B2C, and e-commerce companies. Through multiple leadership roles, he expanded a nationwide specialty products business division from sub-5-figures to mid-8-figures through the most challenging season of its 60+ year existence. Companies like Hyatt, Cisco, Starbucks, and the Lakers are just some of the noteworthy opportunities he’s been a part of. Implementing leadership, productivity, and growth strategies that deliver impact while creating a culture that allowed them to simultaneously lead healthy, sustainable lives.

www.thescalefactor.com

Have you ever asked yourself, "how much could I really grow my business?" you can know with our free ScalabilityScore assessment. Get your scalability score at: www.thescalefactor.com/myscore

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this Mike on the Mic episode, I’ll dive into how "growing your people leads to growing your profit." and how much significance the "talent density framework" has as I break it down into small sections to highlight the steps to take when applying this framework. My aim is to help leaders comprehend what fuels revenue and profit growth. Many leaders often overlook this fundamental principle. While various strategies and improvements are essential for top and bottom-line growth, the central and sustainable factor lies in nurturing and developing the organization's talent.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this episode of the Better Leadership Team Show, I  have a very special guest, Coach Jim Johnson, who is an authority on realizing your dreams. He has developed winning high school basketball teams for 30 years. He is known for his incredible leadership and the inspiring story of James McElain, the autistic manager he inserted into a basketball game, who became a national celebrity. Coach Johnson will be sharing his insights on teamwork, sportsmanship, and non-business leadership lessons from sports.

www.coachjimjohnson

https://www.linkedin.com/in/coachjimjohnson/overlay/contact-info/

https://www.facebook.com/CoachJimJohnson/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this Mike on the Mic episode, I’ll dive into the world of strategic thinking in organizations. Discover how creating the right conditions can nurture this vital skill. Whether you're a CEO, team leader, or team member, I'll unpack three crucial strategies to promote this essential skill. Exploring the importance of a clear vision and strategy, unraveling the true definition of strategy, and delving into the practical use of tools like SWOT analysis to cultivate strategic thinking throughout your organization.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I welcome two special guests, Jerry Acuff and Robin Napier, both a part of the Delta Point family. They share their insights and advice on the art of building meaningful connections. Jerry Acuff, stands as a true luminary in the realms of sales and leadership. Serving as the esteemed CEO of Delta Point and boasting the authorship of four bestselling books, Jerry's profound insights have left an indelible mark on the world of sales training. His work has touched the lives of countless readers, solidifying his position as a revered legend within the industry. He believes that asking the right questions is key to building better relationships. 

Robin Napier, a seasoned business development professional with a remarkable track record spanning over a quarter of a century. Her unwavering dedication to achieving tangible results has made her a true force in driving sales growth and cultivating enduring relationships. Robin's distinctive commitment to nurturing, enduring and meaningful connections is what truly sets her apart. Currently serving as the Director of Business Development at Delta Point, Inc., Robin stands as a pivotal figure in the organization's pursuit of excellence. Robin's strategic insights and dynamic approach place her at the forefront of shaping successful sales strategies that drive meaningful outcomes.

https://www.deltapoint.com

https://www.linkedin.com/in/robinkalinowski/

https://www.linkedin.com/in/jerryacuff/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this Mike on the Mic episode, I will be diving into the vital topic of developing our direct reports and fostering growth within our teams. I’ll explore the different levels of development, from leadership team to individual growth and even personal self-development. Discover the importance of investing in your team's professional and personal development and explore real-life examples of how organizations have embraced these practices. 

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this episode of The Better Leadership Team Show, I have the honor of bringing on a friend and amazing business consultant, Joey Coleman, a globally recognized customer and employee retention expert. As an award-winning speaker, he has shared his first 100 days methodology with organizations like Whirlpool, Volkswagen, Zappos, and Australia. His bestselling book, "Never Lose a Customer Again," outlines strategies for turning sales into lifelong customer relationships. Joey's latest book, "Never Lose an Employee Again," offers a framework to reduce turnover and boost employee engagement. With a proven track record, Joey is a sought-after advisor, helping businesses worldwide thrive.

www.joeycoleman.com

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this Mike on the Mic episode, I’ll be diving into the concept of "talent density," which is measured by the Talent Density Indicator (TDI), a critical leading indicator of success, reflecting the strength of your organization's talent. From hiring practices to coaching, feedback, and accountability, I'll explore each aspect and ask you to score yourself on a scale of 1 to 7. 

If you're new to this concept, I'll provide a clear definition by outlining ten effective strategies to enhance the talent density within your organization. By the end of the episode, you'll identify the key areas to focus on and enhance your talent density. 

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I had a very special guest, Dwain Farley, a seasoned business leader with over 30 years of experience in building small and midsized businesses; primarily in the systems integration field developing software for Automatic Identification and Data Collection systems deployed on the production line and warehouse of manufacturers. Most recently he sold his company in the cell tower/telecom industry. Dwain is an active stock and options trader.

He leads private peer advisory groups for CEOs and business owners to help them step out of the daily grind to think differently, gain insights, take bold action, and generate spectacular results. His role is to select members, coach, mentor, and provide a rigorous forum for chief executives to accelerate their growth and effectiveness.

www.vistage.com

https://www.linkedin.com/in/bdwainfarley/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this Mike on the Mic episode, I share my insights on facilitating an effective annual planning retreat. I'll guide you through the essential steps to align your leadership team on key priorities, foster deep collaboration, and set the strategic direction for the upcoming year. We’ll discuss common pitfalls to avoid, necessary pre-work, and how to craft a comprehensive agenda that drives results. Whether you’re a CEO or a member of the leadership team, my goal is to equip you with actionable insights to make your next retreat a success. Tune in and transform your planning process into a powerful tool for growth and alignment.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this Mike on the Mic episode, I am diving deep into the topic of building your leadership team bench. Have you ever wondered how to have high-performing individuals ready to step up and join your leadership team? Well, I'll be exploring the importance of having a strong bench and how it can benefit your organization. 

Discover two different tactics for building your bench, including the "accelerator session." Plus, gain valuable insights into exercises that can identify your organization's high-potential leaders. 

If you're committed to taking your leadership team to new heights, this episode is tailor-made for you!

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this episode of The Better Leadership Team Show, I delve into the realm of creating a well-being culture with none other than Dr. Richard Safeer, the Chief Medical Director of Employee Health and Well-Being at Johns Hopkins Medicine. Dr. Safeer is not only a distinguished author, known for his book 'A Cure for the Common Company: A Well-Being Prescription for a Happier, Healthier, and More Resilient Workforce,' but also a globally renowned expert and keynote speaker on the subject of employee health and well-being.

Together, we'll embark on a compelling exploration centered around a fundamental question: Why should leaders prioritize the well-being of their employees? In a refreshing departure from conventional thinking, we'll dive into the profound realization that the health and well-being of employees are inextricably linked to the prosperity of organizations and, importantly, the personal well-being of leaders themselves.

But that's not all! We'll also navigate the complexities of building meaningful relationships in the ever-evolving landscape of hybrid and remote work arrangements. Plus, we'll uncover the invaluable benefits of integrating mindfulness practices into the workplace.

https://richardsafeer.com
http://creatingawellbeingculture.com/
https://www.linkedin.com/in/richardsafeer/

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

On this Mike on the Mic Episode, things are going to get a little different. If you've been following the previous episodes, you know I've talked extensively about the importance of believing in the positive intent of others. I've even coined it "The Law of Positive Intent." We discussed this concept in episodes like "Mastering Your Focus" and "Having Difficult Conversations." But Rather than just hearing me talk about it, I'm going to share a TEDx talk that I did on the same subject. 

Back in January 2023, I had the honor of being on the stage at TEDx Gainesville, where I delivered a talk called "The Antidote to Anger." In this talk, I delve deeper into the Law of Positive Intent and how it can help us navigate anger and conflict in our daily lives.

Anger is something we all experience, and if we handle it poorly, it can damage our relationships, both personal and professional. That's why I want to share this talk with you. I want you to pay close attention to a specific question that I pose towards the end. It might just be the key to transforming how you approach anger in your own life.

So sit back, relax, and enjoy this thought-provoking TEDx talk on The Antidote to Anger. I hope it resonates with you and provides you with valuable insights on how to harness the power of positive intent.

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

In this episode of the Better Leadership Team Show, I welcome a special guest and friend, Keith Cupp to discuss the topic of working with a coach. He is the Founder, CEO and head coach for Gravitas Impact, a global mid-market coaching community with 60+ coaches worldwide. Keith has an eclectic background of life experiences, including 35 years as a business person, 5 years as an Officer in the US Navy, 40 years of marriage to Janette, 20 years of business coaching and leadership, 35 years of parenting, travel on 6 continents, author of one book, and scores of "mini-failures" in all aspects of life, which have been some of his greatest teachers. 

Today, Keith shares his insights on the importance of the relationship between a coach and CEO, the value of asking the right questions, the criteria for choosing a coach, the different types of coaches, and the benefits of engaging with one. Plus, he shares strategies for CEOs to shift their focus from working in the business to working on the business. 

Stay tuned for a wealth of knowledge and practical advice on working with a coach in this episode of The Better Leadership Team Show with Keith Cupp!

www.gravitasimpact.com

https://www.linkedin.com/company/gravitasimpact/

https://www.facebook.com/GravitasImpact

Thanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach