Explore every episode of the podcast The Art Of Hospitality
| Title | Pub. Date | Duration | |
|---|---|---|---|
| How THIS Mindset Makes This Property Management Software Unlike Any Other... (With Paul Waldschmidt) | 09 Oct 2024 | 00:56:57 | |
In this episode, we're joined by Paul Waldschmidt, CEO of Ownerrez. We talk all about the origin of Ownerrez, an engineering mindset, updates, growth, funding in our space and LOT more. Enjoy! ⭐️ Links & Show Notes | |||
| Diving As Deep As We Can Into Vacation Rental Data (With Kenny Bedwell) | 02 Oct 2024 | 00:57:46 | |
In this episode, we're joined by Kenny Bedwell of STR Insights to talk all things data, marketing, ops, finding the right properties and a TON more. Enjoy! ⭐️ Links & Show Notes | |||
| Covering Everything That You Need To In Your Vacation Rental Property With The "Proper" Insurance (With Darren Pettyjohn) | 31 Jul 2024 | 00:55:01 | |
In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and property managers. Darren shares his journey of what's it's like to 'swim away' from the crowd, being the most expensive offering and more. Enjoy! ⭐️ Links & Show Notes | |||
| The Tools You Need To Build More Direct Bookings + Improve Hospitality (With Chris Walker) | 24 Jul 2024 | 00:46:51 | |
In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and VRMs are looking for. Chris also shares his background and history by getting into and building a vacation rental business in Hilton Head, SC. Enjoy! ⭐️ Links & Show Notes | |||
| Is The Tech Spaghetti Monster Going To Harm Your Vacation Rental Biz? (With Marcus Räder) | 17 Jul 2024 | 00:55:25 | |
In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry, his song and a LOT more. You don't want to miss this one. Enjoy! ⭐️ Links & Show Notes | |||
| Designing The Winning Experience From Property Design To Check-In (With Bryndee Barton) | 10 Jul 2024 | 00:54:06 | |
In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new short-term rental angle with designed + themed vacation homes. She breaks down why design and investing into an awesome guest experience is what has lead to the right outcomes for Loma Homes and their investors. Enjoy! ⭐️ Links & Show Notes | |||
| Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond) | 03 Jul 2024 | 00:53:54 | |
In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy! ⭐️ Links & Show Notes
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| Understanding The Tools & Tech In Your Vacation Rental Business (With Deborah Labi) | 26 Jun 2024 | 00:49:32 | |
In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, her new business launching now and a lot more... Enjoy! ⭐️ Links & Show Notes | |||
| Building Our Vacation Rental Businesses The Safe Way (With Eric Thibodeaux) | 19 Jun 2024 | 00:51:30 | |
In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stakeholder into account including guests, owners and our community. Enjoy! ⭐️ Links & Show Notes | |||
| Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey) | 12 Jun 2024 | 00:55:22 | |
In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy! ⭐️ Links & Show Notes | |||
| Building The True Guest Experience With Service vs Hospitality (With Matthew Loney) | 05 Jun 2024 | 00:56:18 | |
In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy! ⭐️ Links & Show Notes | |||
| Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann) | 29 May 2024 | 00:57:54 | |
In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy! ⭐️ Links & Show Notes | |||
| What Does It Mean To Be A 'Professional' Vacation Rental Manager? | 25 Sep 2024 | 00:48:11 | |
In this episode, the trio takes on trying to better define what it means to be a truly "professional" property manager or vacation rental manager. Enjoy! ⭐️ Links & Show Notes | |||
| Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian) | 22 May 2024 | 00:51:41 | |
In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more. Enjoy! ⭐️ Links & Show Notes | |||
| Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson) | 15 May 2024 | 00:57:15 | |
In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy! ⭐️ Links & Show Notes | |||
| Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading | 08 May 2024 | 00:17:40 | |
In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates. Enjoy! ⭐️ Links & Show Notes | |||
| Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino) | 01 May 2024 | 00:53:39 | |
In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy! ⭐️ Links & Show Notes | |||
| Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson) | 24 Apr 2024 | 00:48:35 | |
In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more. Enjoy! ⭐️ Links & Show Notes | |||
| If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane) | 17 Apr 2024 | 00:57:43 | |
In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy! ⭐️ Links & Show Notes
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| The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching) | 03 Apr 2024 | 00:50:26 | |
In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy! ⭐️ Links & Show Notes | |||
| Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward) | 27 Mar 2024 | 00:52:05 | |
In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy! ⭐️ Links & Show Notes | |||
| What Should Your Vacation Rental Business Do To Prevent Harmful Regulation? (With Scott Leggat) | 18 Sep 2024 | 00:51:27 | |
In this episode, we chat with Scott Leggat who is the Director Government Affairs & Advocacy at Inhabit IQ. We dive into regulations, how to build the right local relationships, marketing, Scott's background and more. Enjoy! ⭐️ Links & Show Notes | |||
| How To Build The RIGHT Fundamentals In Your Vacation Rental Business | 11 Sep 2024 | 00:46:03 | |
In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization. Enjoy! ⭐️ Links & Show Notes | |||
| Diving Into The Data To Build The Ideal Approach To Getting More Bookings (With Jeff Brown) | 04 Sep 2024 | 00:54:24 | |
In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more... Enjoy! ⭐️ Links & Show Notes | |||
| Building A Large Vacation Rental Business The Smart Way (With Dustin Abney) | 28 Aug 2024 | 00:55:41 | |
In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few short years, trends, PMS platforms, building technology, what the future holds and a lot more. Enjoy! ⭐️ Links & Show Notes | |||
| Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large) | 21 Aug 2024 | 00:56:49 | |
In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more 'welcoming' but also a driver of growth for your business too. Enjoy! ⭐️ Links & Show Notes | |||
| Breaking Into The PMS Space With A Novel Approach (With Wes Smithe) | 14 Aug 2024 | 00:54:03 | |
In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating opportunity for Direct and a lot more... Enjoy! ⭐️ Links & Show Notes | |||
| Dealing With The Changing Landscape Of OTAs With Vrbo (With Tim Rosolio) | 07 Aug 2024 | 00:49:38 | |
In this episode, we interview Tim Rosolio of Vrbo / Expedia Group on all things Vrbo, technology, tech debt, building towards the future, merchadising vacation rentals and a lot more... Enjoy! ⭐️ Links & Show Notes | |||
| How Much Progress Are We Making On Vacation Rental Safety? (With Justin Ford) | 16 Oct 2024 | 00:52:44 | |
In this episode, we're joined (again) by Justin Ford who is the Director of Short-Term Rental Safety & Certification Programs at Breezeway. Justin gives us an update on what's trending and happening in the world of safety in 2024 and where we need to do better. Enjoy! ⭐️ Links & Show Notes | |||
| The Host Trio Checks Into Industry News & Changes So Far In 2025 | 26 Mar 2025 | 00:41:04 | |
In this episode, we go "guestless" and focus on the news, industry trends and changes happening to our space so far in 2025. Enjoy! ⭐️ Links & Show Notes
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| What The New AI Platforms Mean For The VRM Software Space... (With Moran Goldboim) | 19 Mar 2025 | 00:50:03 | |
In this episode, Moran Goldboim of Boom to talk all things AI, tech, platforms, APIs, building true "enterprise" software and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| Diving Into The Rapidly Changing Landscape Of Short Term Rentals And Vacation Rentals (With Richard Vaughton) | 15 Jan 2025 | 00:59:04 | |
In this episode, we're joined by Richard Vaughton of YES Consulting on his long career in short-term rentals (vacation rentals) and the changes on the horizon in 2025. Richard shares his current views on focusing (or not focusing) on direct bookings, OTA platforms, pro vs hobby hosts and a LOT more... ⭐️ Links & Show Notes | |||
| A Display Of What Top-Notch Hospitality Looks Like (With Rose Tipka) | 08 Jan 2025 | 00:53:32 | |
In this episode, we're joined by Rose Tipka from Your Family's Place on guest, finding a unique market, building, "secret boxes" and more... Enjoy! ⭐️ Links & Show Notes | |||
| Finding The Functional Layer Of AI Tooling For Vacation Rental Growth (With Braeden Flaherty) | 18 Dec 2024 | 00:53:41 | |
In this episode, we're joined by Braeden Flaherty of Aidaptive (again!) to talk all things AI, tooling, what's functional today, growth with tools, conversion rates, "merchandising" and more. Enjoy! ⭐️ Links & Show Notes | |||
| Looking For Growth In Unique Places (With Landon Schlabach) | 11 Dec 2024 | 00:52:30 | |
In this episode, we're joined by Landon Schlabach of BNB Breeze to chat growth, acquiring investors and inventory, taking care of guests, ops and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| What Can We Learn From An "Ignored" Industry In Lodging? (With Nathan St Cyr) | 04 Dec 2024 | 00:51:37 | |
In this episode, we're joined by Nathan St Cyr of Howzit Hostels to chat all things hostels, travel, the cost of travel, hospitality and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| How Does Marketing Build Success In The Top Vacation Rental Companies? (With Amber Carpenter) | 27 Nov 2024 | 00:52:41 | |
In this episode, we're joined by Amber Carpenter of VTrips to talk all things marketing, CXO, revenue, conversions, merchandising properties and a LOT more. Enjoy! ⭐️ Links & Show Notes | |||
| Is It Possible To Build The Proper Loyalty Program For Unique Stay Hospitality Brands? (With Zach Busekrus) | 20 Nov 2024 | 00:51:04 | |
In this episode, we're joined by Zach Busekrus of Journey to discuss his recent joining of company & sale of StayWatch, loyalty, hospitality, unique stays, credit card points and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| Where Do We Go With Vacation Rental Industry Conferences? (With Madison Rifkin, Amy Hinote and Matt Landau) | 13 Nov 2024 | 00:53:43 | |
In this episode, we're joined by an all-star cast - Madison Rifkin, Amy Hinote and Matt Landau - to discuss the future of vacation rental industry events, DARM, looking for the right conference for you and a LOT more... Enjoy! ⭐️ Links & Show Notes | |||
| Why Stories About Our Destinations Matter & How They Can Build A Brand (With Tom Goodwin) | 06 Nov 2024 | 00:48:27 | |
In this episode, we're joined (again) by Tom Goodwin to share the launch of his podcast and upcoming media - For the Love of Gatlinburg Podcast! Tom shares a LOT more than just that however and goes into detail on building a brand, competing with the big guys, connecting with your local community and even more... Enjoy! ⭐️ Links & Show Notes | |||
| Enhancing The Guest Experience By Listening In And Showing Up (With Annie Sloan) | 30 Oct 2024 | 00:52:52 | |
In this episode, we're joined by Annie Sloan of The Host Co. on all things guest experience, upsells, NRR (non rental-revenue), expansion, going from a host to a pro host and a lot more. Enjoy! ⭐️ Links & Show Notes | |||
| Talking Industry Trends & The State Of Global Vacation Rental Business (With Simon Lehmann) | 12 Mar 2025 | 00:50:46 | |
In this episode, Simon Lehmann joins to chat all things growth, industry trends, his advice to new property managers, international market differences and where things are likely headed into 2025 and beyond. Enjoy! ⭐️ Links & Show Notes | |||
| Strong Vacation Rental Leadership: Big Vision, Great People, Get Out of the Way (With Clark Twiddy) | 23 Oct 2024 | 00:59:26 | |
In this episode, we're joined by Clark Twiddy from Twiddy & Company to share his thoughts on growth, leadership, balancing guest vs homeowner, being the 'best' in a market and a lot more. You do NOT want to miss this one. Enjoy! ⭐️ Links & Show Notes | |||
| The Hosting Journey From An Accidental Entry To Full Time Income With Rentals (With Tanya Rooney) | 05 Mar 2025 | 00:52:10 | |
In this episode, Tanya Rooney joins the discussion to explore the concept of "unreasonable hospitality" and how even minor acts can greatly enhance guest experiences. The conversation emphasizes the significance of regularly evaluating business operations. Rooney shares her personal journey into short-term rentals, along with her preferences regarding property management. The hosts discuss adapting to short-term rentals through experimentation, as well as addressing challenges with hospitality to elevate guest experiences. The discussion then shifts to the fixation on achieving five-star reviews, and strategies for regaining control from Online Travel Agencies (OTAs) by prioritizing marketing and direct bookings are also covered. Rooney's preference for managing a smaller, high-quality business leads to a conversation about the challenges of scaling versus maintaining quality. The hosts explore the idea of pursuing passion projects over soulless scaling, and Rooney provides a referral for a future podcast guest. ⭐️ Links & Show Notes | |||
| Building A Brand-New Product To Solve A Core Vacation Rental Marketing Issue (With Eli Pritykin) | 26 Feb 2025 | 00:48:27 | |
In this episode, we're joined by Eli Pritykin of Hudson Creative Studio to talk all things product, direct bookings, building solutions, data lakes, and a LOT more... ⭐️ Links & Show Notes | |||
| Unlocking Unique Stays: The Future We All Dream Of? (With Ben Wolff) | 19 Feb 2025 | 00:55:30 | |
In this episode, we're joined by Ben Wolff Cofounder of Onera and Oasi on his focus of unique stays, marketing, organic social growth, experience-focused stays and a LOT more... ⭐️ Links & Show Notes | |||
| What It's Like To Build PMS Awareness In The Competitive Vacation Rental Marketing (With Jamey King) | 12 Feb 2025 | 00:43:00 | |
In this episode, we're joined by Jamey King from eviivo on PMS growth, awareness in a new market, the history of VRMA, sales, people and a lot more! ⭐️ Links & Show Notes | |||
| The Right Idea At The Right Time For The Vacation Rental Industry? (With Michael O'Connell & Ben Coleman) | 05 Feb 2025 | 00:53:43 | |
In this episode, we're joined by Michael O'Connell & Ben Coleman who are on the Founding team of Happy Guest to talk about growth, solutions and a LOT more! ⭐️ Links & Show Notes | |||
| What Its Like To Build A Brand-New Solution In The Vacation Rental Industry (With Sasha Lawler) | 29 Jan 2025 | 00:51:16 | |
In this episode, we're joined by Sasha Lawler - CEO of Roam - talking all about her solution for the vacation rental industry. ⭐️ Links & Show Notes | |||
| The Truth Of How Funding Works In The Vacation Rental SaaS Industry (With Pierre-Camille Hamana) | 22 Jan 2025 | 00:47:30 | |
In this episode, we're joined by Pierre-Camille Hamana of Hospitable to talk all things funding, growth, rounds, PE vs VC and a lot more! ⭐️ Links & Show Notes | |||