Explore every episode of the podcast The Admin Avenues Podcast
Dive into the complete episode list for The Admin Avenues Podcast. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.
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Title
Pub. Date
Duration
Just 2 Minutes - What to Do When You Feel Stuck with Lizzie Williamson
17 sept. 2026
00:58:11
Most of us already know what would help.
We know we need to start the task, have the difficult conversation, make the decision or take the next step, but we still aren’t doing it.
Instead, we get caught in overwhelm, overthinking, procrastination or the belief that we need to feel motivated before we can begin.
In this episode of The Admin Avenues Podcast, Candice is joined by global motivational speaker, TEDx speaker, award-winning author and creator of the Two Minute Method™, Lizzie Williamson.
Known as “The Excuse Buster from Down Under”, Lizzie helps people stop waiting for the perfect moment and start taking action - even when they don’t feel ready.
Lizzie explains why capable, high-performing people can still feel completely stuck, particularly when they spend their days managing competing priorities and creating momentum for everyone else.
She also shares how making the first action small enough to begin can help us move through procrastination, perfectionism and fear - without needing to overhaul our entire lives or working habits.
In this episode, we discuss:
Why capable people still become stuck
The difference between genuinely needing rest and avoiding discomfort
Why overthinking can feel like productivity
Whether confidence comes before action or because of it
How reactive working environments affect our own priorities
The mental energy consumed by unfinished tasks
Why trying to change everything at once rarely works
What makes two minutes so powerful
How to identify a useful two-minute action
Using the method for difficult conversations, boundaries and salary discussions
How movement can shift our physical and emotional state
Recognising and challenging the “excuse voice”
Taking action while still feeling uncertain, tired or afraid
How perfectionists can start small without lowering their standards
Rebuilding trust in ourselves through consistent small actions
Using the method to introduce workplace change, technology and AI
How admins can help executives take action on something they have been avoiding
Lizzie also guides listeners through a practical two-minute challenge that can be used immediately to shift their energy or begin something they have been putting off.
Lizzie will deliver the closing keynote, Just 2 Minutes: What to Do When You Feel Stuck, at the 2026 Admin Avenues Sydney Conference.
After a full day of learning, conversations and new ideas, Lizzie’s session will leave attendees feeling energised, connected and ready to take action.
Come prepared to move, participate and discover what can change when you stop waiting to feel ready and simply begin.
2026 Admin Avenues Sydney Conference Monday, 12 October 2026 Doltone House Hyde Park, Sydney
If you enjoyed this episode, we'd love you to subscribe, leave a review and share it with another admin professional.
And remember - when something feels too big, you don’t necessarily need more motivation. You may simply need to make the first action smaller!
Why Great Teamwork Is Never Accidental with Will Mason
10 sept. 2026
00:50:37
Great teamwork doesn’t happen by chance. It is built through shared experiences, genuine connection and creating opportunities for people to engage beyond their usual roles and routines.
In this episode of The Admin Avenues Podcast, Candice is joined by leading corporate team-building expert Will Mason, the driving force behind Beyond the Boardroom, Pinnacle Team Events and Corporate Volunteering Australia.
With more than 20 years of experience designing and delivering purposeful corporate experiences across Australia, Will has worked with teams of every size- from intimate leadership groups to large-scale events involving more than 1,000 participants.
Will shares why some of the most powerful workplace connections happen in the moments between the agenda: during a shared challenge, an unexpected laugh or a spontaneous conversation.
Together, Candice and Will explore what separates a meaningful team experience from forced fun, how to create activities that are genuinely inclusive and what administrative professionals should consider when they are asked to organise the next team day, conference or workplace event.
In this episode, we discuss:
Why great teamwork is never accidental
How shared experiences help build trust and stronger relationships
Why face-to-face connection matters in a hybrid working world
The difference between purposeful team building and simply filling time
How to engage different personalities and participation styles
Creating inclusive experiences for different ages, cultures, abilities and confidence levels
The questions admins should ask before planning a team activity
What information to provide when engaging a team-building company
Common mistakes organisations make when choosing team activities
How small, intentional actions can help employees feel more connected
Will also gives us a preview of what attendees can expect when Beyond the Boardroom and Pinnacle Team Events kickstart each of the 2026 Admin Avenues Conferences with a high-impact icebreaker.
And if the thought of conference participation makes you nervous, don’t worry - Will explains how his team creates experiences that feel welcoming, comfortable and enjoyable for everyone.
Beyond the Boardroom and Pinnacle Team Events are proud National Sponsors of the 2026 Admin Avenues Conference Series in Adelaide, Sydney and Brisbane.
AND of course discover the 2026 Admin Avenues Conference Series and secure your ticket: https://adminavenues.com/
If you’re joining us at an Admin Avenues Conference, arrive ready to move, laugh and meet some new people - because Will and his team will make sure there is plenty of energy and connection in the room from the very beginning.
Why Some EAs Are Becoming More Valuable While Others Are Becoming Easier to Replace
03 sept. 2026
00:35:42
Why Some EAs Are Becoming More Valuable While Others Are Becoming Easier to Replace with Rachael Bonetti
The executive assistant profession is changing faster than ever.
Artificial intelligence is transforming the way work gets done. Organisations are restructuring, expectations are shifting and executives are looking for different kinds of support than they were just a few years ago.
So, what separates the executive assistants who are becoming increasingly trusted, influential and indispensable from those whose roles are becoming more transactional?
In this episode of The Admin Avenues Podcast, Candice Burningham sits down with leadership strategist and executive advisor Rachael Bonetti to explore one of the biggest conversations shaping the future of the profession.
Together, they unpack why this shift isn't about working harder or doing more, but about understanding where value is changing and making intentional choices about where to invest your time, skills and energy.
Whether you're an Executive Assistant, Personal Assistant, Office Manager or administrative professional, this conversation will challenge the way you think about your role - and help you prepare for what's next.
In this episode, you'll discover:
Why the executive support profession is entering a new era
The changing expectations executives have of their EAs
How AI is influencing the profession - and why it isn't the whole story
The common traits shared by EAs who are expanding their influence
Why effort alone is no longer enough to stand out
Practical ways to position yourself for long-term career growth and relevance
What attendees can expect from Rachael's keynote and interactive masterclass at the 2026 Admin Avenues Conference Series
Join Rachael Bonetti live at the 2026 Admin Avenues Conference Series
Rachael will present her keynote "Why Some EAs Are Becoming More Valuable While Others Are Becoming Easier to Replace" at all three Admin Avenues conferences in Adelaide, Sydney and Brisbane.
For those wanting to go beyond the keynote, she'll also facilitate The New Value Equation Masterclass the following day in each city - an interactive workshop designed to help participants identify where they create value today, understand how value is shifting, complete a personal value audit and leave with a practical action plan for future career growth.
If you're serious about staying relevant, increasing your influence and future-proofing your career, these sessions are not to be missed.
If you enjoyed this episode, we'd love you to subscribe, leave a review and share it with another admin professional who's ready to embrace the future of the profession.
Tiny Habits® for Busy Humans: How Small Changes Create Lasting Results with Claire Jackson
27 août 2026
00:47:01
We all know what we should be doing.
Take better care of ourselves. Set stronger boundaries. Build healthier routines. Embrace AI. Become more strategic. Make time for professional development.
The challenge isn't knowing what to do - it's actually following through.
In this episode of The Admin Avenues Podcast, Candice Burningham sits down with behaviour design expert and Certified Tiny Habits® Coach, Claire Jackson, to explore why lasting change doesn't come from trying harder or finding more time. Instead, it comes from designing habits that work with your brain, your life and your reality.
Drawing on behavioural science, the internationally recognised Tiny Habits® Method and her own experience overcoming burnout, Claire shares practical strategies to help administrative professionals create meaningful change without adding more to an already full plate.
Whether you're looking to embrace new technology, become more strategic in your role, improve your wellbeing or simply make positive habits stick, this conversation is packed with practical insights you can start applying straight away.
In this episode, you'll discover:
Why motivation and willpower aren't enough to create lasting change
What the Tiny Habits® Method is and why it works
How behaviour design makes new habits easier to build and maintain
Why small, consistent actions often outperform ambitious goals
Practical ways to create healthier, more productive ways of working
How to build habits that stick, even when life is busy or unpredictable
One simple framework you can use whenever you're trying to create lasting personal or professional change
Join Claire Jackson live in Adelaide
Claire Jackson will be joining us exclusively at the Admin Avenues Adelaide Conference on Monday 28 September 2026, where she'll deliver her inspiring closing keynote:
Tiny Habits® for Busy Humans: From Good Intentions to Easier Daily Action
After a full day of learning, Claire will help you turn inspiration into action with practical, science-backed tools you can start using immediately. You'll leave with renewed energy, a fresh perspective and one tiny habit you can begin before Monday even arrives.
If you've ever struggled to make lasting change, this is one session you won't want to miss.
If you enjoyed this episode, don't forget to subscribe, leave a review and share it with a colleague who could use a reminder that meaningful change doesn't have to start with giant leaps - it can begin with one tiny habit.
The Connected, Valued and Future-Ready Admin with Trinity James and Alicia Fairclough
20 août 2026
00:58:29
In this episode of The Admin Avenues Podcast, Candice is joined by Trinity James and Alicia Fairclough from EA How To for an honest conversation about connection, visibility, confidence, salary and the future of the administrative profession.
While Trinity and Alicia will be presenting different keynotes at the upcoming Admin Avenues Conferences, their messages share a powerful theme: building a successful administrative career requires intention.
Working hard and hoping someone notices is no longer enough. Administrative professionals must understand their value, communicate their impact, build meaningful professional relationships and place themselves in the rooms where opportunities, insights and career-changing conversations happen.
Trinity explores why community and connection are essential to career growth, particularly as administrative professionals navigate rapid technological change and increasing expectations.
Alicia shares insights from the Australian Administrative Professionals Salary Report and discusses why benchmarking, evidence and confidence are critical when approaching salary and career conversations.
In this episode, we discuss:
Whether working hard is still enough to get noticed
Why administrative professionals often underestimate their value
What may be holding admins back from progressing
How visibility, community and professional relationships create opportunities
Whether being in the right professional circles influences career growth
Why AI has made professional community more important than ever
What employers value as the administrative profession evolves
Why salary conversations remain so uncomfortable
How data and benchmarking can support better salary negotiations
The role community plays in building career confidence
The career progression myths Trinity and Alicia would love to bust
Meet Trinity James
Trinity James is the APAC Community Manager at EA How To and will present The Connected EA: How the Right Room Changes Your Career at all three Admin Avenues Conferences.
Her keynote explores how the right professional community can transform an administrative career - creating greater confidence, stronger connections, shared learning and access to opportunities that may never appear through traditional career pathways.
Alicia Fairclough is the Founder of EA How To and Co-Founder of the Administrative Professionals Salary Report.
At the Sydney Admin Avenues Conference, Alicia will officially launch the 2026 Australian Administrative Professionals Salary Report, giving attendees an early look at the latest Australian salary data and career trends.
She will then present the national findings in Brisbane through her keynote Paid, Valued & Future-Ready.
Alicia’s session will help administrative professionals better understand their market value, approach salary conversations with evidence and prepare for the future of the profession.
See Alicia at:
Sydney – Monday 12 October 2026 https://www.eventcreate.com/e/the-2026-admin-avenues-conf-syd
Brisbane – Monday 26 October 2026 https://www.eventcreate.com/e/the-2026-admin-avenues-conf-brisbane
Trinity will help you build the relationships, confidence and community that create opportunities. Alicia will help you understand your market value, navigate salary conversations and prepare for what comes next.
Together, their insights offer an essential roadmap for becoming a more connected, visible, valued and future-ready administrative professional.
Join us at the 2026 Admin Avenues Conferences to experience these important conversations live.
Future-Proofing Your Most Valuable Asset - You! With Stephen Woods
14 août 2026
01:00:01
Burnout isn't a weakness. It's not a lack of resilience. And it's certainly not just the result of working too hard.
In this episode of The Admin Avenues Podcast, Candice Burningham sits down with workplace wellbeing expert Stephen Woods, Founder and Director of Employee Wellness Australia, to explore why administrative professionals are particularly vulnerable to burnout - and what we can actually do about it.
As executive assistants, office managers and administrative professionals, we're often the calm in everyone else's chaos. We solve problems before they arise, absorb pressure from every direction and keep workplaces running smoothly. But who's looking after us?
Stephen shares the science behind burnout, explains how our nervous system influences the way we think, perform and respond under pressure, and offers practical strategies that can help you protect your energy, improve focus and sustain high performance without sacrificing your wellbeing.
Whether you're feeling stretched, overwhelmed or simply want to build healthier ways of working, this conversation will leave you with practical insights you can start applying immediately.
In this episode you'll discover:
Why burnout is about more than just workload.
Why administrative professionals are particularly at risk.
How your nervous system impacts focus, decision-making and productivity.
The early warning signs of burnout you shouldn't ignore.
Simple, science-backed techniques to regulate stress in under a minute.
How to build sustainable habits that protect your wellbeing and career.
See Stephen live at the 2026 Admin Avenues Conference Series
This episode is just the beginning.
Stephen Woods will be delivering his keynote, Future-Proofing Your Most Valuable Asset: You - Preventing Burnout in an Always-On World, at all three Admin Avenues Conferences in 2026.
If you've ever felt like you're constantly "on," struggling to switch off or wondering how to keep performing at your best without burning out, this is one conversation (and one keynote) you won't want to miss.
Leading with Heart: Mentorship, Team Culture & Empowering Others with Sarah Ford
18 juin 2026
00:35:42
In this episode, we’re joined by Sarah Ford, winner of the 2025 AIOP Awards Excellence in Mentorship & Team Leadership Award, for a conversation that goes beyond traditional leadership and into the real impact of supporting others to grow.
Sarah shares how mentorship has shaped her career and the way she leads today, reflecting on the people who influenced her early on and how those experiences have carried through into her own leadership style.
Throughout the conversation, Sarah offers a grounded and practical perspective on what it takes to build confidence in others, especially in high-pressure environments where self-doubt can creep in. Sarah speaks about the balance required to support people while managing the demands of a busy role.
Candice and Sarah also explore the difference between managing and leading, and why admin professionals are uniquely positioned to influence culture, connection and collaboration across an organisation. Sarah shares how she approaches tough conversations, maintains trust within her team, and continues to evolve her leadership style as her responsibilities grow.
At its core, this episode is a reminder that some of the most impactful leadership happens quietly - through mentorship, encouragement, and a genuine commitment to seeing others succeed.
Follow The Admin Avenues Podcast and share it with a colleague who’s ready to step into their next level of leadership.
From EA to Global Community Builder with Alicia Fairclough
04 juin 2026
01:00:19
In this episode of The Admin Avenues Podcast, Candice Burningham sits down with Alicia Fairclough, Founder of EA How To, one of the world's largest and most influential communities for Executive Assistants.
After building a successful career supporting CEOs in the technology sector, Alicia transformed a passion project into a global platform dedicated to improving the working lives of Executive Assistants and administrative professionals. What started as sharing knowledge and practical advice online has grown into a thriving international community supporting thousands of admin professionals around the world.
During the conversation, Alicia reflects on her journey into the profession, the lessons learned throughout her career as an Executive Assistant, and the unexpected path that led her into content creation and entrepreneurship. She shares the story behind EA How To, the challenges and opportunities that came with building a global brand, and how the needs of administrative professionals have evolved over time.
Candice and Alicia also discuss the importance of salary transparency within the profession, the impact of the EA Salary Survey, and why data-driven conversations are helping to elevate the visibility and value of administrative careers. They explore the recent expansion of EA How To into the APAC region, the opportunities this presents for local professionals, and the growing demand for community, development, and connection across the industry.
This episode is an inspiring conversation about career growth, leadership, community building, and the future of the administrative profession. Whether you're just starting your career or looking to take the next step in your professional journey, Alicia's insights offer valuable perspective on what is possible when passion and purpose come together.
Connect with Alicia and check out EA How To via these links:
Redefining Longevity in the Admin Profession with Sharmayne Riseley
22 mai 2026
00:55:18
Redefining Longevity in the Admin Profession with Sharmayne Riseley
In this episode, we sit down with Sharmayne Riseley to explore what a truly long and meaningful career in the admin profession can look like.
Celebrating an incredible 28 years with the Brisbane Convention & Exhibition Centre (BCEC), Sharmayne shares her journey from her early days in admin through to becoming a respected and experienced professional within the same organisation.
Together, we unpack the reality of career longevity in a world that often prioritises constant movement, and why staying can sometimes be the most powerful choice.
Sharmayne reflects on how the admin role has evolved over the past two decades, the mindset required to keep growing within the same environment, and the importance of finding fulfilment in the work you do.
We also explore:
How to build a long-term, sustainable career in admin
The role organisational culture plays in career satisfaction
Why admin should be seen as a career, not a stepping stone
The biggest misconceptions about the profession
How community and connection contribute to confidence and growth
As a proud member of Australian Institute of Office Professionals (AIOP), Sharmayne also shares the value of being part of a professional network and how community can shape both career progression and personal confidence.
This conversation is a powerful reminder that success in the admin profession doesn’t have to follow a linear or fast-moving path. Longevity, when built on purpose, growth, and connection, can be one of the most rewarding career choices of all.
Key takeaways:
Growth doesn’t always require leaving
Longevity is built through continuous learning and curiosity
Culture and environment matter more than job titles
Admin professionals play a critical role in shaping organisations
Whether you’re just starting out or reflecting on your next move, this episode will challenge how you think about career progression in the admin profession.
IF you enjoyed this ep, subscribe, give us a 5 star rating and share with other admins who might learn from these stories. Be sure to stay up to date with upcoming events, podcast episodes, and opportunities to connect with the admin community by following Admin Avenues.
Emerging Leader, Evolving Impact: Stevie Weine on Stepping Up Early in Executive Support
08 mai 2026
00:45:18
In this episode of The Admin Avenues Podcast, Candice sits down with Stevie Weine, recipient of the 2025 AIOP Emerging Leader in Executive Support Award, to explore what it really means to step into leadership early in your career.
Stevie shares her journey into executive support, the pivotal moments that shaped her growth, and how she began moving beyond traditional support into a more strategic, influential role. From developing business acumen to contributing to operational success, she offers a practical perspective on how emerging admins can think and act like leaders from day one.
The conversation dives into the realities of leading without authority, balancing initiative with respect for senior stakeholders, and the importance of building trust, credibility, and strong working relationships. Stevie also reflects on the experiences that have shaped her leadership style, and how she actively supports and uplifts those around her.
With a strong focus on continuous growth, Stevie shares the habits, mindset shifts, and learning curves that have accelerated her development, along with advice she would give to her earlier self.
Looking ahead, she offers her perspective on the future of executive support and the skills emerging leaders need to thrive in an evolving profession.
This episode is a compelling reminder that leadership isn’t defined by title or tenure, but by mindset, initiative, and the impact you choose to make.
Innovation in Action: Redefining Administrative Excellence with Lindsay Davies from Atlassian
17 avr. 2026
00:47:54
Season 2 - Episode 2: Innovation in Action: Redefining Administrative Excellence with Lindsay Davies from Atlassian
Innovation isn’t confined to product teams or technology departments, it’s happening every day in the admin profession.
In this episode, Candice Burningham sits down with Lindsay Davies, recipient of the 2025 AIOP Innovation in Administrative Excellence Award, to explore how admin professionals can drive meaningful change inside their organisations.
Lindsay has built a reputation for bringing clarity, structure, and calm to complex, fast-moving environments. Known for thinking several steps ahead and quietly making big things happen behind the scenes, she has spent the past four years at global tech giant Atlassian.
In this conversation, Lindsay shares how curiosity, problem-solving, and a willingness to challenge existing processes can lead to powerful innovation - even in roles that aren’t traditionally associated with it.
We explore how admin professionals can identify opportunities for improvement, introduce smarter systems, and elevate the strategic impact of the admin function.
In this episode - we talk:
The Spark of Innovation
From Idea to Implementation
The Mindset of an Innovator
Collaboration & Organisational Impact
The Future of Administrative Excellence
Key Takeaway
Innovation in the admin profession isn’t about reinventing the wheel - it’s about seeing opportunities others miss, questioning inefficient processes, and having the confidence to build better ways of working.
As Lindsay demonstrates, admin professionals are uniquely positioned to drive innovation because they sit at the centre of communication, workflow, and operational insight.
The Admin’s Guide to Thoughtful Corporate Gifting with Samantha Finnegan
02 avr. 2026
00:43:47
The Admin Avenues Podcast
Season 2 | Episode 1 : The Admin’s Guide to Thoughtful Corporate Gifting with Samantha Finnegan
Corporate gifting often lands squarely on the desk of an administrative professional — whether it’s organising client thank-yous, executive gifts, event welcome packs or end-of-year appreciation.
But how do you choose gifts that feel thoughtful, memorable and aligned with your company’s values, without spending hours researching options?
In this episode of The Admin Avenues Podcast, Candice Burningham sits down with Samantha Finnegan, Founder of Madebox and the Season 2 sponsor of the podcast, to explore how admins can approach corporate gifting more strategically.
Madebox connects businesses with meaningful gift boxes filled with products from Australian small businesses and makers, helping organisations give gifts that not only delight recipients but also support local communities.
Together, Candice and Samantha discuss the role admins play in shaping how companies show appreciation, and share practical tips to make the gifting process easier, more thoughtful and more impactful
In This Episode
Why corporate gifting matters more than we realise in building business relationships
The important role admins play as the “gifting strategists” within organisations
How to choose corporate gifts that actually resonate with recipients
Practical tips for busy admins managing gifting for events, clients and teams
How supporting local makers can add meaning and impact to corporate gifting
Key Takeaway
Corporate gifting may seem like a small task - but it’s often admins who create the moments that make people feel valued, appreciated and remembered.
With the right approach, gifting can become a powerful relationship-building tool rather than just another item on the to-do list.
To learn more about Madebox and to connect with Sam click here:
This Season of The Admin Avenues Podcast is proudly sponsored by Madebox.
Creating Cultures of Belonging: A Conversation with Liisa Partanen, 2025 Workplace Inclusion Advocate
27 nov. 2025
00:46:05
Inclusion isn’t just a policy - it’s a feeling. And in this episode of The Admin Avenues Podcast, we’re joined by someone who embodies that truth every day.
Meet Liisa Partanen, winner of the 2025 AIOP Workplace Inclusion Advocate Award, recognised for her commitment to creating workplaces where people feel valued, respected, and truly seen. From intentional daily actions to subtle cultural shifts, Liisa’s impact proves that inclusion begins with the choices we make not the titles we hold.
In this conversation, we explore:
Liisa’s journey and what shaped her passion for equity and inclusion
How everyday behaviour can create meaningful cultural change
Practical ways to approach conversations about bias, belonging and advocacy
What “quiet leadership” looks like, and why it’s so powerful
Real examples of initiatives and moments that strengthened inclusion in her workplace
How inclusion has transformed the way she leads and supports others
What workplaces must prioritise next to build inclusive cultures that last
Liisa’s insights are a powerful reminder that inclusion starts with intention — and that every one of us has a role to play in creating a culture of belonging.
Tune in to hear Liisa’s story, her lessons, and her vision for the future of inclusive workplaces.
Precision in Motion: Yuki Park on Excellence in Travel, Event & Operational Coordination
20 nov. 2025
00:35:37
Behind every seamless event, trip, or operational process is someone who makes the impossible look effortless, and in this episode, that someone is Yuki Park, winner of the 2025 AIOP Excellence in Travel, Event & Operational Coordination Award.
Yuki shares how she brings structure to complexity and calm to chaos, turning detailed logistics into impactful business outcomes. From orchestrating major events to managing high-stakes travel, her approach blends foresight, empathy, and precision - proving that operational excellence is both an art and a strategy.
In this conversation, we explore:
✅ Yuki’s career path to award-winning Executive Assistant ✅ Some of the projects that pushed her skills to new heights ✅ How she aligns logistics with strategy (and keeps everyone calm in a crisis) ✅ The systems and tools that help her stay ahead ✅ The people side of operations - building trust with teams, vendors, and executives ✅ Her biggest lessons learned and advice for aspiring admins
🎧 Tune in to hear how Yuki turns every moving part into harmony, and why excellence in execution is what truly powers business success.
👉 Connect with Yuki on LinkedIn and follow The Admin Avenues Podcast for more stories celebrating the impact and innovation of admin professionals across Australia.
The Y Principle: Building Trust, Growth & Excellence in the Virtual Space
13 nov. 2025
00:40:05
In this episode, Candice chats with Yvette Simpson, Founder of The Y Principle and winner of the 2025 AIOP Virtual Business Support Professional of the Year Award.
Yvette shares the story behind The Y Principle, how she built a virtual business founded on clarity, communication, and consistency, and what it takes to deliver exceptional results from anywhere in the world.
We explore:
• How the virtual support landscape has evolved
• The foundations of trust in remote client relationships
• The biggest challenges virtual professionals underestimate
• Advice on pricing, boundaries, and defining your value
• What operational excellence looks like in the virtual space
• The future of the VA/OBM profession as tech and AI evolve
• What’s next for The Y Principle
A must-listen for Virtual Assistants, OBMs, and anyone thinking about building a business in the online support space.
Learn more about Yvette at https://the-y-principle.com and connect with her on LinkedIn here: https://www.linkedin.com/in/yvette-simpson-b9795a4a.
The Operator’s Playbook: Turning Coordination into Strategic Influence
30 oct. 2025
00:48:23
From project coordination to the Chief of Staff seat, Kartia Giorgi has built her career around turning complexity into clarity and coordination into true business impact.
In this episode, Kartia walks us through her journey from her early days as a Team Coordinator, through senior operations and people leadership roles, to her current work as a Chief of Staff. Along the way, she shares the playbook moves, lessons, and templates that have defined her approach to strategic operations.
You’ll hear about:
🚀 The turning point where “coordination” became “influence” 🛠️ The project management tools she still relies on as a CoS 📊 How to shift from task velocity to business outcomes 🤝 Building alignment across cross-functional teams and stakeholders 🔑 Defining the Chief of Staff remit and what to prioritise in the first 90 days 💡 Common pitfalls for new CoS hires and how to avoid them 🎯 How EAs and project coordinators can build a credible pathway into operations and CoS roles
Kartia also opens up about lessons learned the hard way, how she protects focus time, and the underrated strengths that have carried her from coordination to executive influence.
Whether you’re an EA, project coordinator, or aspiring Chief of Staff, this conversation is packed with practical insights and career-defining advice.
✨ Tune in now to The Admin Avenues Podcast and learn how to elevate your operator’s toolkit into a seat at the strategic table.
The Power of Admin: Anu Lamba on Purpose, Growth & Recognition
23 oct. 2025
00:39:48
In this episode of The Admin Avenues Podcast, I sit down with Anu Lamba, Executive Assistant to Country Head of Operations at Amazon, to explore the purpose, growth, and recognition that come with a career in the admin profession.
Anu shares her inspiring journey - from moving to Australia, starting a family, and building a new career in a new country, to thriving in high-pressure executive support roles at global companies like Amazon and Microsoft. We talk about the challenges she faced, the resilience she built, and the mindset that has kept her confident in choosing the admin path, even when others didn’t understand it.
We also dive into what life is really like as an EA in a fast-paced corporate environment, the tools and strategies that keep her on top of competing priorities, and why she’s such a passionate advocate for the profession.
In this episode, you’ll hear:
How Anu navigated starting over in a new country while balancing family and career
Why she chose the EA profession despite holding university degrees
Common misconceptions about admin roles, and how to challenge them
A behind-the-scenes look at supporting executives at Amazon and Microsoft
The productivity systems and tools that have been game-changers for he
The role mentorship has played in her career, and her advice for new admins
How she believes the perception of admin roles needs to evolve in corporate environments
This conversation is a powerful reminder that admin professionals are more than just support - they’re strategic, resilient, and capable of incredible impact.
Pivots with Purpose: Gisele Karame-Kemp on Shaping a Career Beyond the EA Title
16 oct. 2025
00:58:12
Gisele Karame-Kemp has served as Executive Assistant to Lachlan Murdoch (News Corp) and Scott Farquhar (Atlassian), later leading a global team of EAs/AAs at Atlassian. Most recently, she’s stepped into Workplace Experience - highlighting how EA skills translate into diverse leadership pathways.
In this episode, Gisele talks through her incredible career, the importance of mentoring, and why she left admin to work in her new Workplace Experience role at one of the largest tech companies in the world.
We explore what truly changes when you move from supporting Chairman and CEOs to taking a step back in the business. We talk through how to earn trust at the highest levels, and why a non-linear career can be your biggest advantage.
In this episode, you’ll learn
Career arc: How Gisele moved from early admin roles to C-Suite support, team leadership, and Workplace Experience.
Trust at the top: Practical ways to build credibility, protect time, and influence outcomes without authority.
Beyond the traditional EA remit: Examples of strategic contribution and stepping into business operations.
Navigating tough moments: Tactics for handling shifting priorities, ambiguity, and high-stakes change.
Strategic Impact: Moving beyond tasks to commercial thinking, systems, and measurable outcomes.
Mentorship & Community: Why mentoring lifts the whole profession and how to get started.
If this episode helped you, share it with an admin friend, subscribe, and leave a review.
Got questions or a topic you want us to cover? Drop us a DM or comment.
The Business Partner Mindset: Kiara Filardi’s Journey from EA to Entrepreneur
09 oct. 2025
00:38:53
From early admin roles to senior strategic support and entrepreneurship, Kiara Filardi has built a career defined by initiative, influence, and impact. In this conversation, Kiara shares how adopting a business partner mindset elevates the EA role, why mentorship is a career multiplier, and the habits that keep you steady when priorities move at pace. We also explore her vision for AIOP NSW and how community accelerates professional growth.
In this episode, you’ll learn
How Kiara navigated her career from EA to founder, and what truly prepared her to build Urge.Concierge
Practical ways EAs operate as strategic business partners (beyond the traditional remit)
The skills that matter at senior level: influence, commercial thinking, systems, and calm under pressure
Why mentorship changes careers, and how to find (and work with) the right mentor
Staying effective in high-pressure environments: resets, rituals, and run-of-show systems
Kiara’s plans as AIOP NSW Division President to support and connect the community
Where the EA profession is heading next, and the mindset shifts to get ahead
Love the episode? Follow/subscribe, leave a quick rating, and share it with an admin who’d benefit.
Momentum After the Win: Turning Recognition into Regional Leadership
02 oct. 2025
00:48:45
Tamara (TJ) shares how she turned recognition into real-world impact as AIOP’s Hunter Region Division President. From earning influence without authority to designing a career that works for family life, TJ unpacks the systems, boundaries and mindset that keep momentum going - especially when work gets busy. We also chat about the new AIOP Mentor Program (launching 2026), practical professional development strategies, and the future-ready skills every admin should practise now.
In this episode, you’ll learn
Influence without authority: Why rapport is step one in any pipeline, and how to protect yourself when politics show up.
Career compounding: The early decision to build genuine relationships and how it paid off years later.
Making impact visible: Showing trust, respect and honesty to decision-makers
Career design for parents: Boundaries, honest comms, and choosing roles that fit life.
Peak-period playbook: Daily priorities, focus blocks, team check-ins, pre-built templates and fast wins.
Negotiating flexibility: Come with a solution, a coverage plan and agreed guardrails.
Future skills (2026): Adaptive problem-solving and weekly practice to build continuous improvement muscle.
AIOP Mentor Program (2026): Closing the gap between capability and progression with structured support.
After the award: Handling imposter thoughts, using recognition as permission to step up, and leading through the “messy middle.”
Love this conversation?
Join AIOP for community, PD and mentoring, and bring it into your professional development budget.
If this episode helped you, follow/subscribe, leave a quick rating, and share it with an admin who’d benefit.
Remote-First, Impact-Driven: Life as a Tech EA with Janice Parker
25 sept. 2025
00:51:15
From fundraises and M&A to COVID, downturns and rapid pivots, Janice Parker has seen the full tech rollercoaster. Janice has worked for some of the largest tech firms globally both here in Australia and in London, UK. In this episode, Janice shares what it’s really like operating as a remote-first, strategic EA in high-growth environments, why community matters, and how she’s thinking about the road ahead as AIOP Victoria Division President (including a sneak peek at 2026).
What we cover in this episode:
Startups → scale-ups: Lessons from hypergrowth and change as an Executive Assistant
Remote-first reality: time zones, async rhythm, boundaries and trust.
Working 100% remote: Is it really all it’s cracked up to be?
Network & community: Why it’s so important to have an admin network and be part of a community
In this episode of The Admin Avenues Podcast, I’m joined by Suzy Miller - CEO, AFR 100 Women of Influence, award-winning Leadership Specialist, Speaker, and Executive Coach - to talk about what it really takes for admin professionals to step into their leadership potential.
Ahead of her keynote Lead with Impact: From Admin to Leader at the Admin Avenues Conference, Suzy shares the mindset shifts, behaviours, and strategies that can help you evolve from a behind-the-scenes contributor to an influential leader - regardless of your job title.
We also dive into Suzy’s own career journey: from the experiences and choices that shaped her, to the lessons she’s learned working with leaders and teams across industries, and the work she does today helping professionals unlock their leadership strengths.
In this episode, you’ll hear:
Suzy’s career journey and what led her to become a CEO, coach, and mentor
The biggest leadership lessons she’s learned through decades of coaching and team development
How admin professionals can identify and own their leadership strengths
Practical ways to communicate with impact and influence
Why leadership is about mindset, not job title
A sneak peek at her conference keynote and the takeaways attendees can expect
If you’ve ever felt you’re capable of more but haven’t known how to step forward, this conversation is your permission slip to own your leadership journey.
Conquer Your Imposter: A Conversation with Alison Shamir on Self Worth Confidence, Courage & Owning Your Power
04 sept. 2025
01:04:54
In this episode, Candice chats with Alison Shamir as she explores the inner dialogue that holds high achievers back, and how to dismantle it for good. Alison is the Author of Conquer Your Imposter, Imposter Syndrome Expert, International Speaker & Coach.
What We Covered:
Alison’s personal story of navigating debilitating imposter syndrome during her tech career
Why admin professionals, especially senior EAs, are uniquely affected
The difference between imposter syndrome and everyday self-doubt
How identity, culture, and systemic barriers contribute to feelings of unworthiness
Clear signs you're dealing with imposter syndrome (hint: it's in your self-talk)
Tools and reflections from the book, including:
Understanding the "imposter spectrum"
Anchoring yourself with authenticity
Reclaiming your voice in executive rooms
Why confidence grows through small, consistent action—not fear-based leaps
The underrated strength of self-awareness and how to check in daily
AND of course Alison’s upcoming session at the Admin Avenues conference on the topic of ‘UnMasking ImposterSyndrome’. Find out more about Alison’s session and the conference here: https://www.eventcreate.com/e/adminavenuesconference
Memorable Quotes by Alison:
“Imposter syndrome isn’t your fault—but it is your responsibility to work through it.”
“You didn’t just land in that executive room by accident. Don’t talk yourself out of spaces you’ve earned.”
“Confidence thrives in motion. Fear thrives in hesitation.” Special Highlight For Admins:
Pages 178–179 of Conquer Your Imposter specifically highlights the admin profession by Candice Burningham on how imposter syndrome shows up uniquely in our profession,
Calm in the Chaos: Samantha Cox on Thriving in High-Stakes Executive & VIP Support
28 août 2025
00:41:59
In this episode of The Admin Avenues Podcast, I sit down with Samantha Cox, globally experienced executive support professional, Founder of Samantha Cox International, and former EA to Sir Richard Branson during her tenure on Necker Island.
Sam takes us inside the whirlwind world of supporting one of the most dynamic leaders on the planet, sharing the lessons she learned, the strategies she used to stay centred, and how those experiences shaped her career in high-stakes executive and VIP support.
We explore her transition from executive assistant to leading VIP guest experiences at global brands like Hard Rock Hotels and Seminole Gaming, her leap into entrepreneurship, and the exciting projects she’s working on now - including her upcoming book!
You’ll also get a sneak peek of her keynote for the Admin Avenues Conference, Calm in the Chaos: Thriving in High-Stakes Executive & VIP Support, and the mindset shifts she hopes every attendee will take away.
In this episode, you’ll hear:
What it’s really like to work alongside Sir Richard Branson
How to stay calm when everything around you is moving at lightning speed
Misconceptions about working with high-net-worth individuals and celebrities
The highs and lows of working as an Executive Assistant to one of the most recognised leaders in the world
Why Sam launched Samantha Cox International and the services she provides
A sneak peek into her book and what she hopes readers will gain
Practical advice for admins aspiring to work in high-profile, high-pressure roles
This episode is packed with fascinating stories, career insights, and practical tips for thriving in the most demanding support roles - all delivered with Sam’s trademark warmth and candour.
To find out more about Samantha Cox International or to connect with Sam for speaking, training or coaching click here: https://scinternational.com.au
Beyond the Desk: Rachael Bonetti on Boundaries, Burnout & Building an Admin Career for the Future
21 août 2025
00:38:02
In this episode, Candice sits down with Rachael Bonetti, a former C-suite EA turned coach, speaker, speaker, corporate trainer, mentor and advocate for admin professionals. Known for her honest, deep insights, and passion for changing the narrative, Rachael shares her journey from burnout to breakthrough, and why now is the moment for EAs to step up, stand out, and rewrite the rules.
With decades of experience supporting global CEOs, Rachael now helps admin professionals thrive with boundaries, confidence, and clarity. From her own experience walking away from burnout to building a purpose-led business, this conversation is a must-listen for anyone feeling stuck or striving for more.
In This Episode:
Rachael’s career journey from high-pressure EA roles to purpose-driven entrepreneur
Her personal story of burnout - and how it transformed her definition of success
What needs to shift in how the admin profession is supported and recognised
How admins can transition from reactive to strategic partners (if they want to!)
Practical advice on setting boundaries without guilt
What “sustainable success” looks like in today’s admin landscape
Rachael’s tips for admin professionals at a career crossroads
Rachael shares powerful messages for every admin professional wondering what’s next, and why your potential is bigger than your job title.
The Admin Avenues Conference:
Rachael gives us a taste of her upcoming keynote “The Next-Gen EA”, which she’ll be presenting at the Admin Avenues Conference on Monday 20 October in Sydney. She breaks down:
Why the profession is at a defining fork in the road
The shifts shaping the next decade of executive support
How EAs can position themselves as high-impact, strategic leaders
Rebuilding a Legacy: Heather Batchelor on 40 Years in Admin and Reviving AIOP
14 août 2025
00:43:45
In this episode of The Admin Avenues Podcast, I sit down with Heather Batchelor FAIOP, a true stalwart of the admin profession with an incredible 40-year career - to talk about leadership, legacy, and breathing new life into one of Australia’s oldest professional associations, the Australian Institute of Office Professionals (AIOP).
Heather opens up about her journey from her first admin role to becoming National President of AIOP during one of its most challenging chapters. She shares the bold decisions, difficult changes, and strategic partnerships that helped turn things around, and why collaboration across the admin profession is key to its future.
This conversation is full of insights, history, and inspiration for anyone passionate about elevating our profession.
What you’ll hear in this episode:
Heather’s 40-year admin journey and the milestones that shaped her career
Why she said “yes” to leading AIOP when it was at a crossroads
The most challenging and rewarding changes made to ensure AIOP’s survival
The vision and strategy behind the AIOP rebrand
How collaboration with organisations like Admin Avenues has strengthened the profession
Heather’s hopes for the future of AIOP and advice for future admin leaders
If you care about legacy, leadership, and making an impact in your profession, you’ll love this episode.
Listen now and be inspired to lead change in your own corner of the admin world.
Future-Proofing the Admin Profession: A Conversation with Ruth Kilah from Hoxton Hyde
07 août 2025
00:56:32
In this episode of The Admin Avenues Podcast, we sit down with Ruth Kilah, Founder of Hoxton Hyde, Executive Coach, Consultant and Advocate for Admin Excellence. We sat down to talk about what it really takes to future-proof your admin career.
Ruth is a career coach and mentor who helps experienced Executive Assistants move into higher-level roles where they can grow their income, influence, and impact. Through her coaching, she empowers admin professionals to gain clarity, strengthen strategic thinking, and communicate their value with confidence.
Fun fact: We recorded this episode a few months ago, and during our chat, Ruth mentioned one of her dreams was to land a speaking gig in the USA. The very next day (not even kidding) she got an email from an American company inviting her to speak in the USA. Now that’s what we call fast manifesting!
Join us as we explore Ruth’s inspiring journey from EA to business founder, the mission behind Hoxton Hyde, and her top insights on building visibility, leadership, and resilience in today’s evolving world of work.
In This Episode:
Ruth’s transition from EA to founder and executive coach
The mission behind Hoxton Hyde and the career gaps it’s helping to close
Coaching vs. mentoring – and why coaching is so powerful for admins
Common career challenges Ruth sees in the profession
How EAs can step into leadership without the title
The importance of boundaries, visibility, and strategic relationships
Future-proofing your admin career with the right mindset and soft skills
Practical advice for EAs feeling stuck or unsure about their next step
Ruth shares her best piece of advice for any EA or admin professional feeling unsure about the next chapter in their career, and how to reconnect with your value and potential.
EAs in Education: Kristine Niven on Creating Community and Championing Growth in Schools
01 août 2025
00:34:03
In this inspiring episode, Candice sits down with Kristine Niven, a purpose-driven Executive Assistant who’s making waves in the education sector. Kristine currently supports the Associate Principal at St Margaret’s Berwick Grammar, one of Melbourne’s leading independent schools, and is also the visionary behind EAs in Education, a professional learning network designed to uplift and connect administrative professionals in schools across Australia.
From navigating the dynamic demands of a school environment to founding a thriving peer community, Kristine shares her journey with warmth, wisdom, and heart. You’ll hear how she transitioned from the legal and health sectors into education, why relationships are the cornerstone of her leadership style, and what makes tailored development so crucial for school-based EAs.
In this episode, we cover:
🔹 What it’s really like being an EA in a school setting
🔹 The story behind founding EAs in Education
🔹 The differences between corporate and education admin roles
🔹 The power of relationships in high-trust school communities
🔹 Kristine’s role as AIOP’s National Education Director
Leave us a ⭐⭐⭐⭐⭐ review and follow The Admin Avenues Podcast for more inspiring conversations with Australia’s leading admin professionals.
Style, Strategy, and Support: Chelsea Lewis on Her Admin Career Journey
07 juil. 2025
00:41:26
Meet Chelsea Lewis, Executive Assistant and Office Manager at Zimmermann, the global luxury fashion brand.
Ever wondered what happens when high-level executive support meets luxury fashion and entrepreneurial drive? Chelsea shares her inspiring journey, from receptionist to C-suite EA, founder of her own business, and now, a soon-to-be mum.
With experience across music, media, and fashion, supporting celebrity HNWIs and senior leaders, Chelsea has done the full admin career journey, and she’s here to share the lessons learned along the way.
In this episode, you’ll learn:
The difference between PA and EA roles, and how to navigate both
What it’s really like managing C-suite execs across industries
How Chelsea launched her own business while working full-time
Tips on staying authentic while maintaining a strong professional presence
If you’re an admin professional ready to shake up your career, start something on the side, or simply hear a real and relatable success story - this episode is for you.
👉 Subscribe to The Admin Avenues Podcast for more inspiring stories from those shaping the admin profession in Australia
🔗 Share this episode with a fellow admin who’d love to hear Chelsea’s story
I get asked all the time: “What is GIFTA Benefits?” And honestly, it’s not something I can explain in just one sentence. So I sat down with our sponsor and GIFTA Benefits Co-Founder, Dion Bastian, to let him explain it in full. Dion shares his journey from engineering in the mines to co-founding one of Australia’s leading rewards and benefits platforms. Along the way, he discovered what many of us already know, admin professionals are the real power players when it comes to workplace culture, loyalty, and wellbeing.
🎧 In this episode, we discuss:
Dion’s pivot from mining to tech, and how it sparked the idea for GIFTA Benefits Why admin professionals are key decision-makers (and who opened Dion’s eyes to this!) What sets GIFTA Benefits apart from traditional perks platforms How companies are using GIFTA to drive engagement, morale, and retention The power of meaningful recognition, from wellbeing rewards to “the gift of time” Emerging trends in employee benefits, including green rewards and experience-based perks How admins can easily champion and customise GIFTA Benefits in their own workplaces
✨ You’ll walk away with a clear understanding of what GIFTA Benefits is all about, why they’re so passionate about recognising admin professionals, and why we love working with the GIFTA team!
👉 Enjoyed this episode? Subscribe to The Admin Avenues Podcast, share it with your team, and explore how GIFTA Benefits can support your people.
🔗 Learn more: https://www.giftabenefits.com 💼 Connect with Dion Bastian: https://www.linkedin.com/in/dion-bastian-571011a4/
Welcome to Admin Avenues! (Trailer)
27 juin 2025
00:00:46
Welcome to The Admin Avenues Podcast!
In each episode, I’ll be chatting with inspiring Australian admin professionals, expert advisors, and a few surprise guests you won’t want to miss. No matter where your admin career has taken you, this is your space to learn, grow, and connect with the people shaping the future of our profession.
Expect real stories, practical insights, and expert advice to help you thrive, whether you're just starting out or leading at the top. We’re also here to celebrate the Australian admin community, because admins are at the heart of every successful business. Let’s shape the future of admin in Australia, one conversation at a time.
🎧 Subscribe now and don’t miss a moment. New episodes coming soon!
Visit adminavenues.com and follow us on LinkedIn and Instagram @adminavenues