Explore every episode of the podcast Thanks For Visiting
| Title | Pub. Date | Duration | |
|---|---|---|---|
| 392. Hosting Hotline: Setting Boundaries with Owners on Guest Privacy & Security Cameras | 10 Sep 2024 | 00:13:43 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Delilah asks: How do I address concerns with property owners who constantly monitor security cameras and update me on guests' activities, without offending them or jeopardizing our working relationship? (00:01:03) Delilah Asks: How Do I Tell The Property Owners to Stop Checking Security Cameras? (00:02:31) How to Communicate the Importance of Guest Privacy with Owners • How Sarah has communicated with owners about this issue in the past • Explaining why guests deserve privacy and how to set this boundary (00:04:31) Setting Up Proper Channels for Communicating with the Property Owner • Addressing owners texting about property management • Setting processes in place for how the property owners can communicate with you • Why we don’t give out our personal cell phone numbers • Channels we use for communication (00:07:29) Adding A Guest Privacy Clause to Your Contract • Considering how your guests are more like you than you think • Adding a clause in your contract about behavior if the property has a Ring camera Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com. Resources: • Airbnb Essentials Checklist: hostchecklist.com Thanks for Visiting is produced by Crate Media. Mentioned in this episode: StayFi | Go to www.stayfi.com and enter TFV to get 50% off your first three months. Quiz | Take our quiz to reveal your hosting personality style! | |||
| 391. Revenue Management 101: How to Track Growth & Optimize Your Strategy | 05 Sep 2024 | 01:01:56 | |
Today, we're excited to welcome back a familiar face, Colleen Prochaska, a key player in our property management team, managing everything from guest services to revenue management. In this episode you’ll get a peek inside our in-depth quarterly meetings where we review how things are going and where we're headed in our short term rental business. In this episode, we'll be diving into the past three months of key performance indicators, reviews, and team dynamics, as well as forecasting strategies for the next three to six months, sharing key strategies for property management and business growth along the way. We share insights on what we’ve learned leading virtual teams, how we optimize revenue through data-driven decisions, and adjust strategies for better occupancy. We also discuss our customer service expectations, and how Colleen wonderfully handles guest communication and feedback. Finally, we take a look at how we are preparing for seasonal shifts. If you feel lost or intimidated by the analytics side of your short term rental business, this episode will be your guide to leveraging data to grow your business! (00:01:27) #STRShareSunday: @apex38655 (00:03:54) How to Train, Lead & Empower a Virtual Team (00:10:45) Tackling KPI’s: Behind The Scenes Of A Revenue Growth Meeting (00:17:19) Midhoff Property Review: Booking Window, Occupancy & Revenue Optimization (00:24:43) Eastview Property Review & Advice for Getting Comfortable with Revenue Management (00:35:43) Tracking Numbers 101 & Our Strategy for Filling Gap Nights (00:39:25) Going Over Reviews! Handling Constructive Criticism & Responding to Guest Feedback (00:47:42) How We’re Forecasting for the High Season & Preparing for the Low Season Resources: • #STRShareSunday: @apex38655 • Submit your property for our next #STRShareSunday at strshare.com • Airbnb Essentials Checklist: hostchecklist.com Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Minoan | Visit MinoanExperience.com and tell them TFV sent you! Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today! | |||
| 382. Hosting Hotline: Do the Bedrooms in Your Airbnb Need to Include Dresser Storage? | 06 Aug 2024 | 00:11:45 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Katie asks: We're about to start our first short-term rental. My question right now is… How important is it to have drawers in the bedrooms? I currently don't have drawers. I don't really want to add them because I like the look and the space that not having them provides. There are big closets in both bedrooms where I have installed luggage racks and shelves. Do you think that having drawers is an absolute must? (00:01:29) Listener Question About Airbnb Garment Storage Options (00:02:51) Sarah’s Emotional Closet Storage Experience on HGTV (00:05:54) Do You Need Drawers in Your STR Listing? (Yes) (00:07:48) Creative Ways to Offer Clothing Storage Options in Your Airbnb Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com. Resources: • Click here for full show notes • Sarah on HGTV in Gulf Shores • Video: Mastering Linen Management: Essential Tips for Short-Term Rental Hosts • Airbnb Essentials Checklist: hostchecklist.com Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Quiz | Take our quiz to reveal your hosting personality style! | |||
| 302. Hosting Hotline: Tips To Create Two Seasonal Listings for One STR Property | 31 Oct 2023 | 00:11:45 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. John asks: I run Seaside Shacks in Cape Breton, Nova Scotia, where it's beautiful weather and strong tourism from May through October. However, November rolls around and we get local winds called Les Suêtes, 60 to 120 mph at least once a week from November through April. I’d like to avoid mixing our sunny summer reviews with windy winter reviews. How do I set up two different profiles with the same listing without getting removed from platforms? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com. Resources:
Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Quiz | Take our quiz to reveal your hosting personality style! Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 301. True or False? Short-Term Rental Hosting As Passive Income | 26 Oct 2023 | 00:43:45 | |
Today’s expert guest is Joelle Pittman Elliott – super host, premier host, and our very good friend. She has invested in real estate in Memphis, Tennessee, excelling with short-term rentals for three years and counting. We talk about how she was able to escape the golden handcuffs of her cushy corporate job to follow her dreams of managing short-term rentals – all with the mission to spend more time with her husband and kids. Her approach has allowed her to embrace the freedom of being self-employed, to create her own work schedule, enjoy her family at home, and reignite creativity in ways she hadn't experienced in years We also talk about all the ways she has crushed a metro market like Memphis (hello, pet friendly), do some myth busting on passive income, and unpack some recent challenges she's been facing here in 2023 with her first co-hosting gig. Resources:
WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them. To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply. Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Hostfully | Go to https://www.hostfully.com/tfv and use TFV100 to get $500 off your subscription. | |||
| Systems Shakedown 002. Tips for Healthy Business Deals With Family (Success Unlocked S1) | 25 Oct 2023 | 00:54:19 | |
Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and much more. This week’s episode is Systems Shakedown, hosted by Wendy Doris. Today’s episode is a family affair, as Wendy interviews her step-father, Jeff Metzger, on his vast experience in the private lending space – specifically as it relates to working with family. Although he’s at the helm of America’s biggest kids sports centers, he’s new to the STR space, giving us an enlightened outside perspective on an important financing lever available to us. For these two, it started with a $16k renovation loan and has blossomed into a wide portfolio of projects and successes which we hear about today. It all starts with a well-built plan, setting and managing expectations on both sides, ultimate trust, and having patience to see it through. Resources:
WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them. To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply. Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 300. Hosting Hotline: Should Your Direct Booking Website Reveal Your Address? | 24 Oct 2023 | 00:08:06 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Pam asks: Do you recommend including the specific address or not including it on the direct booking website? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com. Resources:
WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them. To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply. Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 299. InvestHER: Building a Community to Empower Women to Thrive in Real Estate | 19 Oct 2023 | 00:47:02 | |
Today’s expert guests, Andresa and Liz, are the co-founders of The Real Estate InvestHER® community, a platform to empower women to live a financially free and balanced life on their own terms. Combined, they have over 27 years of experience and a $130,000,000 portfolio – so it’s safe to say they know a thing or two about real estate investing. They also co-host the podcast, The Real Estate InvestHER, and are co-authors of the Amazon Bestseller, The Only Woman in the Room - Knowledge and Inspiration from 20 Successful Real Estate Women Investors! We spend this episode looking into the mirror at a powerful female duo in the space, bouncing questions and advice back and forth as we clear a path for others to travel (and succeed!) in our footsteps. It’s all about community building, facilitating ultimate trust, and sharing the wealth of knowledge and experience. Resources:
WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them. To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply. Thanks for Visiting is produced by Crate Media. Mentioned in this episode: | |||
| Vacation Ventures 002. Creative Deal Structuring with Bill Cook (Success Unlocked S1) | 18 Oct 2023 | 00:46:21 | |
Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and so much more. This week’s episode is Vacation Ventures, hosted by Michael Hicks, an STR host and creative builder with over twenty years of experience. Mike talks to Bill Cook, an accomplished expert in real estate investing, to shed light on his iron-clad private funding techniques rooted in human connection and hard work. His story starts in a cinematically familiar place – excelling as a door-to-door vacuum salesman in the 1980s. The two swap stories of early inspiration and overcoming nay-sayers on their way to building unique and fulfilling careers in the rental space, going into deep detail on strategies which have proven out as effective, decade after decade. Resources:
WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them. To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply. Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 298. Hosting Hotline: Taylor Swift Is Coming to Town! Strategizing Your STR for Marquee Events | 17 Oct 2023 | 00:11:05 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Steph asks: My question revolves around events like Taylor Swift coming to your city. She's coming to Indianapolis for three nights, November 1st, and tickets go on sale very soon. We are a five minute drive from where she will be performing. We're using PriceLabs for dynamic pricing and I don't feel like the pricing is accurate quite yet, as I am seeing similar homes listed for anywhere from $500 to $1,400 per night. Do you open up your calendar this far in advance? How do you determine pricing? Should we have a booking minimum? Just curious to hear what you recommend or how to handle those situations in the future. Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit hostinghotline.com. Resources:
Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 297. Build Relationships & Solve Problems: Breaking Into Mid-Term Rentals | 12 Oct 2023 | 00:53:42 | |
Hello and welcome to another great episode of Thanks For Visiting. Today’s expert guest, Jesse Vasquez, draws from his knowledge, experience, and passion for the emerging business opportunity in the mid-term rental market when mentoring hundreds of real estate investors, homeowners, and STR enthusiasts. He left his high-earning 6-Figure W2 Healthcare Sales Management career last year to go all-in with AirVenture Hosting and AirVenture Academy. Based in Central Valley, California, he found his niche in operating unique rental homes specifically for traveling healthcare professionals. With solid foundations, ongoing process improvements, and a team now rallying behind him what started from two homes in 2020, he now has a growing owned and co-hosted portfolio of over twenty property listings all over California and Texas. We hear how a sweet nurse named Barbera changed his life forever, putting him on a course to specialize in serving nurses and doctors in the mid-term rental space. We also set the stakes on what a mid-term rental is and how to best operate one, or more, for sustained profitability. And get your notes out for today’s actionable theme – how Jesse identifies, connects with, and contracts with agencies and organizations (at higher rates) in need of the unique services he provides. It’s a masterclass in business best practices – find a niche and nail it. Resources: • Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop! • Instagram: @therealjessevasquez • YouTube: Jesse Vasquez • #STRShareSunday: @trahlyta_cabin • Masterclass: Accelerated MTR Blueprint Masterclass • Jesse on Bigger Pockets: $1M/Year with 9 Rental Properties by Cracking the Travel Nurse Code • Read: Unreasonable Hospitality by Will Guidara WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them. To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply. Thanks for Visiting is produced by Crate... | |||
| Co-Hosting Confidential 001. Aces in Their Places: Tips for Team Building (Success Unlocked Season 1) | 11 Oct 2023 | 00:49:40 | |
Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and so much more. This week’s episode is Co-Hosting Confidential, hosted by Amy Corbett. Today, Amy chats with two important members of her All Belong Co. team – Lisa who is head of hospitality (AKA Conductor of the Symphony), and Micah, who’s the resident hospitality assistant (AKA The Inspector). Lisa explains how they developed the special details which now make All Belong Co.’s thirty listings stand out among other listings, rapidly scaling the company in her first year on the job, and growing a team of like-minded guest-centric team members. Micah walks us through her journey from being a solo host to helping operate such a large portfolio, the value of maintaining boundaries with respect to being on call, and the unique challenges that come with managing properties from a distance. Resources: • Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop! • Website: allbelong.co • Instagram: @allbelong.co • Tik Tok: @allbelongco • Facebook: allbelong.co WIN $100k IN CASH PRIZES | There’s a powerful why behind your business. The reason you keep up the hustle, inspire your team and trudge through the tough times. From now until November 12th, our partners at Relay are asking you to share your why with them. To compete for the Grand Prize, submit your entry here and complete all of the application steps before the deadline of November 12, 2023. To be eligible, you’ll also need to open a Relay account, as this step will help Relay verify your business. Learn more here. No purchase is necessary. Terms and conditions apply. Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 296. Hosting Hotline: Informing Guests of Construction At Your Airbnb | 10 Oct 2023 | 00:10:39 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Elaine asks: We are getting ready to build our first short-term rental. We have one short-term rental as of now. But this is a new build, and it's on the back side of our five acres. I want to make sure that guests are aware that there may be some construction going on. Do you have any ideas or suggestions on wording to send to people that are planning to book the active listing? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit hostinghotline.com. Resources: • Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop! Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 381. Airbnb Guest Complaints: Why We Should Stop Bashing & Start Serving | 01 Aug 2024 | 00:40:50 | |
In today’s episode, we’re getting (painfully) real. We felt the need, after seeing a flood of negativity in online STR spaces, to bring this all back to its foundation – why do we work in hospitality, anyway? What does it mean to truly serve the guest? And, how can we go above and beyond in that mission? As open and honest as ever, we recount some educational examples from our recent, and not so recent, past – including breakdowns in delivery of service, frustrating lapses in communication, a broken couch, missing knives, and so much more. The truth is, guest satisfaction is our top priority. This industry, your business, and ours – is built on that very fact. Sometimes it’s helpful to unplug the daily/weekly machine of how and when we do things to reverse engineer our “why” – and rededicate ourselves to the things that really matter. What’s in a 5-star review? What is your problem and what isn’t? What is the baseline, for the guest and for us? And, how are they different? These important questions, and more, are addressed today. We hope tuning in inspires you to do some soul searching of your own, too, to reignite the flame of hospitality excellence that got you into this work in the first place. (00:01:22) #STRShareSunday: @BeachnBoard (00:03:10) Why Do We Work in Hospitality? (00:06:29) STR & Service-Based Business Stories to Learn From (00:18:07) Tips for Going Above & Beyond for Your Airbnb Guests (00:29:25) Stop the Bashing: STR Guest Satisfaction is #1 Resources: • Click here for full show notes • #STRShareSunday: @BeachnBoard • Video: Airbnb Host: No Refund and Gamble Bad Review? • Airbnb Essentials Checklist: hostchecklist.com Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today! | |||
| 295. ChatGPT X Airbnb? Learn How To Utilize AI in Your STR Business | 05 Oct 2023 | 00:41:38 | |
Hello and welcome to another episode of Thanks for Visiting. Our guest today, Amy Tang, is the founder and CEO of Folio, a platform used by professional hosts to create sleek digital guides that share rental information and local recommendations with guests. Before jumping into the hospitality space, she spent 5 years as a management consultant specializing in data science solutions, building AI-enabled tools for large Fortune 500 companies – so she’s the perfect dual-informed expert for us to learn from on this complicated subject. We talk to Amy about what AI is and how far it’s come in the last ten years, how we can leverage it while operating STR businesses, recommendation engines and how they can improve guest experience, what AI tools we’re already using (think, dynamic pricing and iMessage), and what the future holds for AI-enabled rentals. Her company, Folio, is filling this gap in the market – modernizing the way professional hosts run their businesses, starting by helping them deliver an exceptional guest experience. Hosts can create digital guides to proactively share information and offer additional services to guests, saving hosts time and making it easy for them to earn additional revenue. Get Folio today – use the code TFVFAM for 2 free months. Resources: • #STRShareSunday: @lakeviewlodgeny • Get Folio today: Use the code TFVFAM for 2 free months Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| Systems Shakedown 001. Secrets of Bachelorette Party Houses (Success Unlocked Season 1) | 04 Oct 2023 | 00:46:45 | |
Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and so much more. This week’s episode is Systems Shakedown, hosted by Wendy Doris. On today's episode, Wendy speaks with Carissa Vivirito and Nicole Zopolos, successful realtors and Airbnb entrepreneurs based in Scottsdale, Arizona. They have become experts in transforming regular homes into wildly popular, Instagram-worthy bachelorette party houses. We hear how they strategically design, furnish, and manage glittering short-term rentals to attract their target guests, maximize bookings, and minimize problems. About Wendy: Wendy Doris supports a property management operation in Scottsdale, Arizona. With 10+ years of experience in the short-term rental space Wendy has had a tremendous amount of success in establishing efficient systems. By personally developing every aspect of her business model, she has created seamless operations to allow her the opportunity to focus on increasing revenue and profits. Specifically, Wendy has perfected the design of her listings. This isn’t limited to physical design in the space. She has studied listing design to optimize booking results. Wendy is a beloved coach in the Thanks for Visiting mastermind, Hosting Business Mastery Membership where she provides support fellow hosts. Resources: • The Pink Cactus: @pinkcactus.az • Carissa Vivirito: @carissaviv • Nicole Patton Zopolos: @nicolezbnb • Website: https://mostess.host • Instagram: @mostess.host Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 294. Hosting Hotline: Tips on Collaborating With a Stubborn Property Manager | 03 Oct 2023 | 00:10:43 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. A listener asks: I have a rental manager that's taking care of all the rentals for our studio condo and it seems like we're getting a few lower reviews because of things that maybe she could have done a better job communicating about. How do you handle a situation like this where you know it's better to proactively communicate, but the person who's in charge isn't actually doing that? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 293. 70% Direct Booking: Learn How Jenn Boyles Works Her Marketing Magic | 28 Sep 2023 | 00:51:56 | |
Today’s conversation brings a vibrant worldly flavor to it thanks to Jenn Boyle’s sprawling global empire of STRs and invaluable hosting experiences. She is known as The Queen of Direct Booking, and we take this opportunity to get tactical about how she’s leveraged the practice for her own listings. Raised in a hospitality family on the west coast of Canada, she gained a real understanding of the industry through her father, a retired hotel general manager. After moving to England, she found success in short-term rentals. The business she created ultimately allowed her to harness the power of direct bookings with the freedom to operate on her own terms. In 2020, amidst the challenges of the pandemic, Jenn realized that what she was doing for her own business could help others in the hospitality industry succeed. She found her calling, coming full circle to her latest work, empowering fellow hospitality short-term rental property managers and owners to achieve more direct bookings through mindful marketing. We cover the beginner’s basics – website, social media, clear CTAs, even word-of-mouth advertising – as a means to establish awareness in your location, whether it’s remotely located or dense with other listings. We also delve into how she began her European STR adventures, a boat listing in Liverpool, and the chalet in Austria that turned the light bulb of branding on in her mind – a shift in her mindset that would change her business, and her life, forever. You can learn more about Jenn’s invaluable work and teachings at her (free!) online education summit, Direct Booking Success Summit, October 3-5, here: directbookingsuccesssummit.com. Resources: • #STRShareSunday: @sodacityshoebox • Website: directbookingsuccess.com • Direct Booking Success Summit: directbookingsuccesssummit.com • Linkedin: Jenn Boyles Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| Vacation Ventures 001. Influencer Collab Secrets Revealed (Success Unlocked Season 1) | 27 Sep 2023 | 00:53:08 | |
Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and so much more. This week’s episode is Vacation Ventures, hosted by Michael Hicks, an STR host and creative builder with over twenty years of experience. On today's show, Michael speaks with the wonderful couple behind the travel blog, Journey More, Hayden and Nikki Hughes. With years of experience staying in unique Airbnbs and creating viral content, these two have invaluable insights for hosts looking to take their properties to the next level. We hear how Hayden and Nikki got their start, including some pro tips for up-and-coming content creators looking to work with hosts. They share what goes into crafting an exceptional guest experience through thoughtful communication and special touches. They also get their recommendations for properties wanting to improve, from small amenities to big picture experience creation. Throughout the conversation, Hayden and Nikki emphasize being flexible and finding win-win collaborations with hosts. Their passion for helping properties showcase their unique strengths shines through. Whether you're a new host or seasoned veteran, you're sure to pick up great tips from these world travelers. To learn more, and for the complete show notes, visit: https://thanksforvisiting.me Resources: • Website: journeymore.com/about • Instagram: @journey.more • Facebook: Journey More • YouTube: Journey More • TikTok: @journey.more • Instagram: @findyourrepurpose • TikTok: @findyourrepurpose • Website: wanderchatt.com • Instagram: @wanderchatt Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 292. Hosting Hotline: No Bathroom? No Problem! Getting Scrappy With a Brand New Listing | 26 Sep 2023 | 00:08:05 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Zach asks: Do you have any advice on what I should do to get started? I just bought this house and my original plan was to Airbnb the casita in the backyard, but there's no bathroom. It's going to cost over $40,000 to have one put in. I was wondering if you had any ideas on how to remedy the no-bathroom situation or on how to start up an Airbnb business with no money somewhere else. Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Resources: • Raising Millions Without Asking: Bill Allen’s Method for Private Lending Partnerships #281 Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 291. Boardrooms to Bedrooms: How An NYC-Based Host Crushed Hospitality in the Hudson Valley | 21 Sep 2023 | 00:41:43 | |
Hello listeners! We're thrilled to have Ray Vargas join us today. Ray left his corporate job in NYC to start a vacation rental business in New York's gorgeous Hudson Valley. With local roots and a background in hospitality, Ray has built an award-winning company managing over 50 luxury properties. He shares how Home Sweet Hudson was born out of necessity when he couldn't find help managing his vacation home, how he leveraged his local connections and hospitality skills to provide 5-star experiences for his guests, how he pressure tests homes before renting them, and his tips for hiring and retaining a top-notch team. Other topics covered include the importance of professional photography, developing company culture and core values, and transitioning to an entrepreneurial lifestyle. Ray's story proves that, with grit and passion, you can build a thriving business – even in rural areas! Resources: • #STRShareSunday: @retroretreatscincy • Website: homesweethudson.com • Instagram: @homesweethudsonco • Entrepreneur Operating System: eosworldwide.com • Read: Traction: Get a Grip on Your Business by Gino Wickman Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 290. Hosting Hotline: Combination Listing Strategies: Renting a Main House + Backyard Cottage on Airbnb | 19 Sep 2023 | 00:09:52 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Joanna Asks: I have an opportunity to pick up a property that has a 2-in-1 on it. Would I list both properties together or would people book those separately? I'm just not really sure how that would work out. Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Resources: • Time is running out, buy your tickets today for TFVcon in Columbus, OH Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 289. Hosting Hacks: Our Favorite Tools for STR Success | 14 Sep 2023 | 01:00:50 | |
Hello listeners! This week, we are highlighting preferred partners who help us operate our successful short-term rental businesses. From hospitality services to insurance providers and data analytics companies, we share behind-the-scenes stories of meeting founders and CEOs of top hosting brands like HostGPo, Hostfully, Breezeway, and PriceLabs. We explain how each partner solves key challenges for hosts whether you're just starting out with one property or managing a large portfolio. You'll learn how these solutions can help you book more, communicate better, keep properties running smoothly, and make data-driven decisions. Other topics covered include insurance, financing, marketing, and monitoring. Tune in to discover new tools to level up your rental business and buy you back some time! Resources: • #STRShareSunday: @thechalaframe • Folio • HostGPO • Hostfully (use code TFV100) • Levinaia Estates (@levinaia_estates) • Minoan • NoiseAware (use code TFVNA20) • Relay • StayFi (use code TFV) • Superhog • Wheelhouse (use code TFV) Thanks For Visiting is produced by Crate Media. Mentioned in this episode: Breezeway | Go to breezeway.io/tfv to claim your free implementation when you... | |||
| 288. Hosting Hotline: STR Direct Booking Strategies | 12 Sep 2023 | 00:06:59 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Dori asks: I had a question about direct bookings and the tools that you use for that. I'm working on a website right now and was wondering if you had any recommendations on how to process online payments or what to use for that, as well as signing contracts electronically. Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Resources: • Time is running out, buy your tickets today for TFVcon in Columbus, OH Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 380. Hosting Hotline: Airbnb Damage Claim Best Practices | 30 Jul 2024 | 00:18:23 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Megan asks: I have a question about how to handle an incident that occurred in one of my units. Some event or incident occurred that caused significant damage. This included wall repairs, couch cleaning, rug cleaning, and replacing some of the unit's supplies and decor. What are the steps that we can take through Airbnb? How do we charge this to the guest? And then, where do you go from there? (00:01:15) Megan Asks About Damage Claims at Her Airbnb Property (00:01:54) How to Effectively Document Damage at Your STR Listing (00:06:38) Research & Review Steps Prior to Making an Airbnb Damage Claim (00:08:14) Tips for Writing a Vacation Rental Damage Claim Invoice (00:09:24) Final Steps to Getting Reimbursed for Damaged Items in Your STR Property Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com. Resources: • Click here for full show notes • Vacation Rental Damage Waiver Programs 101 #374 • Video: Damage Claims: Airbnb Hosting Hot Tips! • Airbnb Essentials Checklist: hostchecklist.com Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Quiz | Take our quiz to reveal your hosting personality style! | |||
| 287. Crack the Guest Code: Use Quizzes to Figure Out the Perfect Vacation Rental Stay | 07 Sep 2023 | 00:48:11 | |
Hey there podcast listeners! We've got a fantastic show in store for you today with our special guest Linda Sidhu, the quiz queen who's here to help you turn simple personality quizzes into powerful list-building tools. With her background as a top pharmaceutical sales rep, Linda knows a thing or two about understanding personality types and crafting customized messaging that converts. She took these same skills and created a proven quiz framework that attracts floods of new subscribers on autopilot. On today's show, Linda shares clever quiz strategies to help vacation rental hosts like you learn more about your guests so you can tailor their stay for the ultimate 5-star experience. We cover all kinds of quiz mechanics, from crafting compelling titles to designing tailored results that entice visitors to opt-in. You'll also learn some common quiz mistakes to avoid, and how to follow up with quiz takers to build lasting relationships. Linda even spills the beans on her upcoming 3-day quiz challenge – so don't miss out! This episode is full of actionable tips to help you create memorable guest experiences. And you can get started today – reveal your unique, quiz-based path to your biggest launch yet. Take this 2-minute quiz and discover how to rock your next launch based on your strengths: lindasidhu.com/quiztocash. Resources: • Website:.lindasidhu.com • Instagram: @linda_sidhu_quizzes • Nail Your Quiz Idea 3-Day Challenge: FREE 3-Day Challenge • #STRShareSunday: @thelargolow Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! | |||
| 286. Hosting Hotline: Can’t Beat ‘Em? Join ‘Em: Dealing with Your HOA as a Short-Term Host | 05 Sep 2023 | 00:06:28 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Julie asks: I own a beach condo. Do you have any tips for working with my HOA? I don’t have enough control, awareness, or communication to keep my guests informed of ongoing or future projects. Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Resources: • Time is running out, buy your tickets today for TFVcon in Columbus, OH Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 285. Profit First: The Secret to Making Real Money in Real Estate Investing | 31 Aug 2023 | 01:00:15 | |
Hello listeners! This week we have real estate investor David Richter joining us, author of the book Profit First for Real Estate Investing. With over 10 years experience and 850 deals under his belt, David is an expert at helping real estate investors actually keep their profits instead of losing them to the endless deal-to-deal cycle. Many of us got into real estate to escape the rat race, but profit leakage can trap us right back in it if we aren't careful. In this episode, David will break down the fundamentals of profit & loss statements, balance sheets, and implementing financial systems that lead to true profitability. We'll also discuss actionable steps you can start taking today to get your books in order and stop leaving money on the table. Whether you're new to real estate investing or a seasoned pro, David's advice will help transform your business. Let's dive in to unlock the secrets of maximizing your real estate profits! David Richter is an active real estate investor who has been essential in closing over 850 deals over the last 10 years. He has experience with wholesale, turnkey, BRRRR, owner finance, rentals, lease options, and any other exit strategy you can think of. While growing and building a real estate business from 5 to over 25 deals a month, he realized that as much money was coming in, it was all going right out the door. With the unique opportunity of being in every seat as a real estate investor, he found a calling in the company’s finance seat to help businesses see where their money really went. David has helped real estate companies completely turn around from going out of business to building cash reserves by using the Profit First cash flow system. He has been featured on Biggerpockets, Real Estate Disruptors with Steve Trang, and many other podcasts, shows, and stages. To help even more people, he wrote Profit First for Real Estate Investing - a derivative of the original Profit First by Mike Michalowicz that is tailored specifically to Real Estate Investors. His goal is to completely transform the Real Estate Investing industry by helping real estate investors make and KEEP more money in their businesses. As the founder and owner of SimpleCFO Solutions, he wants to bring investors true financial clarity and freedom and help every investor stop living deal to deal. Resources: • Website: simplecfo.com • Book: Profit First for Real Estate Investing by David Richter • LinkedIn: Simple CFO Solutions • Facebook: The Simple CFO • Exclusive Gift for TFV Listeners: simplecfo.com/gift • #STRShareSunday: @theidyllolhouse Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Minoan | Minoan helps short-term... | |||
| 284. Hosting Hotline: Essential Cleaning Items for Your Airbnb | 29 Aug 2023 | 00:08:19 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. One listeners asks: Do you provide cleaning supplies such as a small vacuum? Do you recommend making cleaning products available for guests? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Resources: • Time is running out, buy your tickets today for TFVcon in Columbus, OH • Don’t miss the opportunity to meet STR cleaning supply vendor ETI Solutions at TFVCon in Columbus, OH Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 283. HGTV Star Mina Starsiak Hawk Comes To TFVCON! | 24 Aug 2023 | 00:38:35 | |
With a keen real-estate acumen and strong sense of purpose, Mina Starsiak Hawk is dedicated to the art and the business of saving old homes — and to an overarching mission of revitalizing entire city neighborhoods, one house at a time. Mina and her mother Karen E Laine star in the HGTV series Good Bones. Daughter Mina, a real estate agent, and mom Karen, a former lawyer, own an Indianapolis-based home renovation business with a mission to revitalize their favorite neighborhoods one house at a time. The series follows the expert team as they buy homes in serious disrepair, sometimes gut them to the studs and transform them into stunning remodels. Mina has also appeared on HGTV's Rock the Block, and along with Karen, was a featured participant in the HGTV event-series, A Very Brady Renovation. Mina Starsiak Hawk is the TFVCON Celebrity Keynote speaker! All audience members will be able to participate in a Q&A with Mina and then VIP ticket holders will have an opportunity for a meet and greet with Mina herself! Our Early Bird pricing is EXTENDED for TFVCON – get your tickets before August 27 at tfvcon.com. Resources: • Instagram: @mina_starsiak_hawk • Twitter: @minastarsiak • Podcast: Mina AF • Get your Early Bird tickets before August 27 at tfvcon.com • #STRShareSunday: @twochicksandahammer Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 282. Hosting Hotline: Creating Trust With Your Property Manager | 22 Aug 2023 | 00:12:54 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Danielle asks: We discovered that our nightly rate has been set lower than we expected, because of a 10% discount our property management company has been running. How can we make sure if this is best practice, or if we should avoid this in the future? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 281. Raising Millions Without Asking: Bill Allen's Method for Private Lending Partnerships | 17 Aug 2023 | 00:47:13 | |
Bill Allen is the CEO and Owner of 7 Figure Flipping a real estate organization based out of Nashville, TN. He and his team currently flip and wholesale 200+ deals per year in Tennessee and northern Florida, while leading the top house flipping and wholesaling mentoring groups in the nation. Bill began his career as a Naval Officer with 18 years of military experience and discovered through the avenue of real estate, that his calling is leading others by helping them find their own success through networking and accountability. This year, 2021, Bill released the book 7 Figure Flipping Underground. Bill shares his proven system for partnering with private lenders, overcoming limiting beliefs around asking for money, and highlighting the advantages of leveraging OPM (other people's money) rather than traditional bank loans. We discuss the fixed returns and benefits investors receive, building trust and confidence with new partners, and reframing "asking" to "presenting exciting opportunities." Bill emphasizes having a clear "why" for growth, pursuing the freedom financial security brings, and creating positive impact by empowering others. His high-energy approach will help listeners gain confidence in raising capital to fuel their entrepreneurial dreams. Resources: • Instagram: @7FigureFlipping • Instagram: @BillAllenRei • Podcast: 7 Figure Flipping • Website: 7FigureFlipping.com • YouTube: 7 Figure Flipping • Facebook: 7 Figure Flipping • #STRShareSunday: @Twinflowercabinky Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! | |||
| 280. TFVCON Spotlight with Keynote Speaker & Emcee, Ashley Nobles | 15 Aug 2023 | 00:40:16 | |
Today, we’re pivoting the feed to spotlight one of our amazing TFVCON contributors, Ashley Nobles! Ashley is our emcee and keynote speaker, educating on all things location rentals. She’s also an interior designer, real estate investor, business coach, and short-term rental superstar. She and her husband, Brett, opened their very first short term rental property in downtown Los Angeles in 2015. What started as a simple little side hustle out of their one-bedroom studio loft has since exploded into seven-figure success, multiple properties and tens of thousands of happy guests thanks to Ashley’s magic touch, unique design eye, second-hand sourcing style and 5-star service philosophy. As a multi-passionate creative, Ashley is continuously seeking new, innovative ways to push boundaries, exceed expectations, and leave a beautiful, positive mark on the world through the power of creativity and community. Resources: • TFVCON 2023: Own Your Future • Pivot From the Overnight Short-Term Rental Strategy to the Niche of Hourly Location Rentals #77 Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Minoan Minoan | Visit MinoanExperience.com and tell them TFV sent you! | |||
| 279. Make More Money, Honey: Hacking the STR Business Model with Rachel Richards | 10 Aug 2023 | 00:54:43 | |
At the age of 27, Rachel Richards quit her job and retired. She is now living off $20,000 per month in passive income. Rachel is the bestselling author of “Money Honey” and “Passive Income, Aggressive Retirement.” She built a real estate portfolio of 38 rental units by the age of 26. She makes the topic of money management fun, entertaining, and simple for her 250,000+ millennial followers. We talk about the advantages of being an out-of-state landlord, her mental health journey during her busiest years, how she’s reframed failure, and making sacrifices while scaling up. Rachel also shares some incredible investment hacks, like operating a cash-efficient boarding house and leveraging a real estate license to better survey a market’s listings. Rachel helps women feel excited, capable, and confident about their financial futures. And listeners, just wait because Rachel is vulnerable, honest, and is going to help you just keep going right now, especially if you're going through something tough. This is the episode for you. Resources: • #STRShareSunday: @archhouse_wa • Passive Income: www.moneyhoneyrachel.com/passiveincome • Website: www.moneyhoneyrachel.com • Instagram: www.instagram.com/moneyhoneyrachel • Money Honey: https://amzn.to/3QhLVyH • Passive Investment, Aggressive Retirement: https://amzn.to/43E2Oqh Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 278. Hosting Hotline: Parent-Child Listing Strategies For Your Airbnb, Bathroom Edition | 08 Aug 2023 | 00:10:19 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Carolyn asks: We’re working on setting up a Parent-Child listing for our Airbnb; can you offer advice on how to arrange access to the bathrooms between 2-, 3-, and 4-bedroom listings? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Other Episodes On Parent-Child Listings: • 254. Hosting Hotline: How Should I Price my Parent-Child Listing? • 248. Hosting Hotline: Parent-Child Listings for Neighboring Properties • 232. Listing Your Airbnb As A Parent-Child Setup (AMA) Resources: • Our favorite door lock for parent-child listings Thanks For Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 379. No Cleaners, No Problem? An STR Hosting Master Shares His Secrets | 25 Jul 2024 | 01:08:46 | |
Today’s expert guest is our new friend, Louis Andrews, President and Director of OVO Network, a company specializing in the short-term rental of high-end mountain chalets in authentic destinations, primarily in the French Alps. We met Louis on our castle STR retreat, and knew he’d provide great insight for our listeners. Under his leadership, OVO Network manages 218 properties, focusing on blending technological solutions with dedicated support to maximize rental revenue and enhance guest experiences. We learn all about his innovative lead-generation strategies, his focus on ongoing owner education, and how he – get this – runs his company without cleaners and maintenance. This one is another great example of creative problem solving in our industry, accomplished on a scale that all of us can aspire to and dream of. Hosting in the French Alps? Yes, please; and he does it on his own terms. Louis proves there's more than one way to manage your property, have it fit your lifestyle, and have it fit your way of getting things done. (00:01:23) #STRShareSunday: @magnoliaholidayhouse (00:05:19) Introducing Louis Andrews, European STR Expert (00:13:23) Running the Numbers on French Chalet Airbnb Listings (00:24:17) Managing Vacation Rentals Without Cleaning & Maintenance? (00:39:12) Louis Shares His Predictions for Near & Distant STR Futures Resources: • Click here for full show notes • Website: ovonetwork.com/en/home • Instagram: @ovonetwork.chalets • Linkedin: Louis Andrews • #STRShareSunday: @magnoliaholidayhouse • Video: 5 Cheap ways to wow your guest that no other host is doing • Airbnb Essentials Checklist: hostchecklist.com Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Superhog | Visit superhog.com/thanks-for-visiting and book your FREE demo today! | |||
| 277. Creating Spectrum-Friendly Vacations with Suzanne Hacker | 03 Aug 2023 | 00:39:51 | |
Suzanne Hacker is a former banking executive turned business coach with a rich background in leadership and coaching. Throughout her banking career, she managed 17 locations and supervised 110+ direct/indirect reports, including 15-20 individuals reporting directly to her. Coaching her team members was an essential aspect of her role, and she excelled in overseeing consumer and small business lending, marketing, and training for the bank, showcasing a comprehensive understanding of various business facets crucial for successful growth. Suzanne's goal-oriented approach revolves around data analysis and keeping a close eye on ROI. Following the conclusion of her banking career due to an acquisition, Suzanne embraced the opportunity to invest in real estate and ventured into vacation rentals. This new journey rekindled her passion for remodeling, interior design, decorating, and the hospitality industry. As time passed and her experience expanded, Suzanne established "Spectrum Friendly Vacations," a venture aimed at creating safe and comfortable vacation rentals tailored to Families with children on the autism spectrum. Through this initiative, she envisions a world filled with Spectrum-Friendly Vacation rentals, allowing ASD families to travel more and enjoy well-suited accommodations for their unique needs. To learn more, and for the complete show notes, visit: http://thanksforvisiting.me Resources: • Try out this Home Security Door Lock to make your short-term rental more safe • The Spectrum-Friendly Properties Training and Certification: use code TFV and we will forward any and all commissions to Vincent’s Clubhouse Autism research! • #STRShareSunday: @thehideawaymasonlake Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! | |||
| 276. Hosting Hotline: Maximizing Your Nightly Rate For Major Events | 01 Aug 2023 | 00:17:43 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Vanessa asks: We’re preparing for the total Solar Eclipse which will be visible next April, 2024. Early April is our off-season, but how can we take advantage of this once-in-a-decade event? Thanks to everyone who submitted questions – and thanks to Colleen, our Director Of Operations, for her expertise. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 275. Mastering Short-Term Rental Furnishings with Minoan: Free for Hosts | 27 Jul 2023 | 00:59:50 | |
In this episode, we're thrilled to have Sage Nathan, a seasoned hospitality enthusiast and key player at Minoan, as our guest. Sage is a self-proclaimed “boutique geek” with a passion for hospitality. Sage started her career in eCommerce and retail and spent over two years as an omni-channel buyer at Jet.com (later acquired by Walmart in 2016 for $3.3B) where she worked alongside Minoan’s founder, Marc. She then left Jet.com/WMT and joined Minoan in 2020. Minoan, a platform we faithfully use for our short-term rentals, allows hosts to furnish their spaces with high-quality items from over 160 brands, all at amazing discounts. Minoan takes on the “unsexy” sides of ordering like tracking, customer service, etc. so hosts can focus on what they do best – hosting! And the best part is, it's completely free to use! In this episode Sage will be sharing insights on how to maximize the capabilities of Minoan and new features on the platform, revealing how cohosts and even short-term rental designers can use the platform to optimize their furnishing needs. We'll also dive deep into the current popular buys among hosts, like the best-selling mattresses, linens, and rugs. Whether you're a veteran host or just starting out, Sage's behind-the-scenes insight and hosting hot tips are sure to help you streamline your processes and create the best experience for guests. So, tune in as we explore how you can optimize your guest’s experience through smart furnishing with Sage from Minoan. Resources: • LinkedIn: Sage Nathan • Website: minoanexperience.com • #STRShareSunday: @pepinforesttreehouse Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! | |||
| 274. Hosting Hotline: Keeping Your Airbnb Open & Your Guests Happy Through Construction | 25 Jul 2023 | 00:11:45 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Nicole asks: There is construction going on right near our two short-term rentals. What do you recommend we do to ensure guests continue to have a great stay even through the construction projects? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 273. From Lawyer to Hotelier: Build Your Portfolio with Diya Liu’s Real Estate Investing Strategies | 20 Jul 2023 | 00:52:08 | |
We are thrilled to welcome former lawyer turned hotelier, Diya Liu, to the podcast. Diya is a true powerhouse in the real estate and hospitality industry. Drawing from her academic background in chemical engineering and biochemistry, she pursued a legal career in patent litigation. However, her incredible success in reaching $200,000 net rental income with short-term rentals led her to make the courageous decision to quit her job and fully immerse herself in the world of real estate investing. With her extensive portfolio, she owns four boutique hotels and around a dozen short-term rentals across the USA. As if that wasn't impressive enough, Diya is also the CEO of Welcome Capital, a remarkable $10 million STR and hotel fund. What sets Diya apart is her ability to leverage her legal background to teach others not only how to achieve financial independence through short-term rentals but also advanced techniques such as off-market acquisitions, creative financing with zero down payments, and innovative exit strategies like wrapped note transactions. She is passionate about sharing her expertise and empowering experienced short-term rental operators and owners to scale into hotel investing. We are honored to have Diya share her invaluable insights, experiences, and strategies with us on this podcast. Diya gives us the lowdown on where to find hotel acquisition opportunities in the best markets, unique marketing strategies for boutique hotels, optimizing operations with new technology, what’s in her buy box and why now is the golden era for boutique hotels. Get ready to be inspired and gain the knowledge you need to take your real estate and hospitality ventures to new heights. Resources: • Instagram: @DiyaESQ • Event: Western NC Hotel Bootcamp & Market Tour August 22-26 • Facebook: Airbnb Professional Hosts: Short Term Rentals, Mid Term Rentals, and Hotels • Website: diyaliu.com • Twitter: @diyaesq • Facebook: Diya ESQ • Welcome Capital: thewelcomefund.com • CoStar: costar.com • Cloudbeds: cloudbeds.com • LoopNet: loopnet.com • Crexi: crexi.com • Ten-X: ten-x.com • #STRShareSunday: @thebrooklyninn Thanks For Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to... | |||
| 272. Hosting Hotline: How Airbnb Reviews Impact Your Listing | 18 Jul 2023 | 00:12:21 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Ashley asks: How can we be sure that a single bad review doesn’t highly impact our bookings? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Resources: • IntelliHost: Use code TFV20 - Intellihost measures your search performance on Airbnb against your competition and provides data driven recommendations to book more revenue. • Rankbreeze: Optimize your Airbnb rankings and search visibility. Start improving your Airbnb rankings immediately with the SEO tool. Gain rankings, improve your revenue, and defend your listing against competitors. Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 271. Taking Calculated Risks in the STR Industry with Our Chief Operations Officer | 13 Jul 2023 | 00:54:59 | |
In this special episode, we wanted to give you an inside look at what goes on behind the scenes at Thanks for Visiting. We've received countless inquiries from our listeners, coaches, and members who are curious about not only our property management operations but also how we run Thanks for Visiting itself. That's why we're thrilled to introduce our newest team member, Colleen Prochaska, who recently joined us as our Chief Operations Officer. Colleen brings an impressive background in hospitality, with over 10 years of experience as a hotel General Manager for top brands like Marriott and Hilton. We were blown away by her accomplishments, including earning guest satisfaction accolades and delivering financial successes in her previous roles. We couldn't help but think how incredible it would be to have Colleen on our team, and thanks to the support of all of you, we were able to make it happen. As our Officer of Operations, Colleen is responsible for managing the day-to-day operations of Thanks for Visiting, overseeing our content creation efforts and property management operations. She walks through how she has approached setting our rates based on our occupancy rate, and how her calculated risks pay off for our business. She shares her tips and tricks through lots of reps in revenue management for pricing and occupancy strategies. She’s always ten steps ahead to the left and right, and Colleen's expertise, creativity, and passion for enhancing guests' experiences will undoubtedly contribute to the continued success of our podcast and our business as a whole. We’re so grateful to have her on our team, so let's dive in and find out what it's like behind the scenes with Colleen at Thanks for Visiting! Resources: • #STRShareSunday: @thevermontaframe Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 270. Hosting Hotline: Don’t Skimp On Your Space! Tips for Large Airbnb Groups | 11 Jul 2023 | 00:07:48 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Suzanne asks: I’m building a luxury short-term rental that sleeps 16 people. What tips do you have to make sure the entire space – not just the bedrooms – are ready for big groups of guests? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Resources: • Use code TFV20 at IntelliHost.co Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 269. Behind the Scenes: We’re Buying 175 Acres of Land | 06 Jul 2023 | 00:29:56 | |
We have heard from you all that you would like a little bit more behind the scenes of what Annette and I get ourselves into, so we’re sharing about our current journey buying 175 acres of land out in Ohio. In this episode, we're going to go over the who, what, when, where, and why of this exciting new project. We share who we are collaborating with for this project and why we believe it’s a good partnership. We talk about our plan for the structures on the land, and how long it has taken us to find the right property. We also get into why we’ve chosen central Ohio as where we are investing in real estate, and the long list of “whys” we’re so excited about this next challenge. Resources: • BiggerPockets Podcast: biggerpockets.com • #STRShareSunday: @motojave1953 Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! | |||
| 268. Hosting Hotline: Should You Allow Bounce Houses At Your Airbnb? | 04 Jul 2023 | 00:09:56 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Ingrid from Columbus asks: What is your advice on guests wanting to bring rentals to our property, such as bounce houses and pop-up tents & chairs? What safety issues should we be concerned with? Extra thanks to Justin Ford from Breezeway for his expertise on this question. Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 378. Hosting Hotline: My City Banned Airbnb! What Are My Options? | 23 Jul 2024 | 00:11:10 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. Megan asks: I live in the Dallas, Texas area and I am getting into the Airbnb business. I really wanted to start one in my local area, first, but Dallas recently banned short-term rentals in single-family areas. Right now, I'm limited to condos and apartments. I would love to start my first Airbnb in a condo, but I just wanted to get your input if you've experienced issues like this before. Do you think it's a good idea for me to continue here even after Dallas put this ban in place? Any input would be great for these first-time Airbnb hosts. Thanks. (00:01:19) Megan Asks for Advice Regarding the Dallas, Texas Airbnb Ban (00:02:28) How to Stay Informed of Local Short-Term Rental Regulations (00:04:12) Host Hacking: Sarah & Annette Cover a Few Creative STR Options (00:06:49) Get Involved in the STR Industry Before Purchasing a Property Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com. Resources: • Click here for full show notes • Dallas STR Ordinances: Short-Term Rentals • Rent Responsibly: rentresponsibly.org • Video: How to Become an Airbnb Co-Host • Airbnb Essentials Checklist: hostchecklist.com Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Quiz | Take our quiz to reveal your hosting personality style! | |||
| 267. The Key to Direct Booking Success with Kerri Gibson | 29 Jun 2023 | 00:57:03 | |
Today you’ll hear from a woman who left behind her corporate career for hosting. While it's hard to do, we've heard that story before. But here's a story you haven't heard; she made it her priority to get 70% direct booking, and in this episode, shares how she did it. Kerri Gibson is a CPA who spent the first 22 years of her career in international technology and development for tax and accounting firms. She has worked as an advisor to the Obama administration on tax legislation and was twice named one of the most influential CPAs under the age of 40 in the USA. After experiencing burnout, Kerri reevaluated her career and priorities. In 2017, she pivoted to the hospitality and real estate investment sector, including short-term rentals, and discovered her passion for entrepreneurship, hospitality, and design. Chalets Hygge, founded in 2017 by Kerri and her partner Philippe, has become a recognizable short-term rental brand in Quebec, Canada. They have built a brand that contributes to the local economy and culture by focusing on guest experience, passion for supporting sustainable and local businesses, and involvement in local government and tourism associations. Their success is evident in the numerous publications and television spots featuring their properties. By focusing on building a direct booking business, they have achieved an impressive 70% direct booking rate, allowing them to maintain control over the customer experience and build a loyal customer base. Kerri’s journey is definitely one to learn from and aspire to, and we know you’re going to learn so much from this conversation. Resources: • Website: chaletshygge.com • Instagram: @kerri_reinvented • Read: Start with Why by Simon Sinek • LinkedIn: Kerri Gibson • Read: The 5 Love Languages by Gary Chapman • Lodgify: lodgify.com • #STRShareSunday: @littlewolflodge Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! | |||
| 266. Hosting Hotline: Pawsome Hosts, Tips to Make Your Airbnb Pet-Friendly | 27 Jun 2023 | 00:13:17 | |
Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between. This week’s question: What advice and information do you have for hosting pets; specifically dogs? Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, visit Speakpipe.com/ThanksforvisitingAMA Resources: Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! | |||
| 265. Unlocking Airbnb Success: Maximize Revenue and Bookings with Intellihost | 22 Jun 2023 | 00:55:48 | |
Who doesn’t want to book more guests? Jeff Brown is a self proclaimed data geek. He co-founded Loma Homes, a vacation rental company that focuses on unique experiences and themes. Jeff saw the need for better data to optimize his properties and therefore created IntelliHost as an internal tool to help him grow his STR business. IntelliHost is the first platform to show you the entire Airbnb search funnel and how you’re performing in each step. Their mission is to empower hosts to make data driven decisions that optimize their listings and earn more Airbnb revenue. This episode is juicy. You’ll learn how you can improve your Airbnb booking funnel by paying attention to four things that could be keeping people from booking your property. In this episode, Jeff breaks down the Airbnb search funnel and how to show up in results, how to optimize your property for Airbnb’s filter, Airbnb’s algorithm for determining relevance, tips for launching a brand new listing, optimizing your cover image and what’s scaring people away in your listing description. We’re excited for you to leverage data from IntelliHost to increase your bookings and revenue for your short term rental! Resources: • Website: intellihost.co/TFV - use code TFV20 for 20% off • Instagram: @intellihost.co • YouTube: Intellihost • Loma Homes: loma-homes.com • #STRShareSunday: @cedarmountainview Thanks for Visiting is produced by Crate Media. Mentioned in this episode: Hosting Business Mastery Method | Join us for our live, free, host masterclass and learn how to OWN your digital real estate! HBMM | Sign up today at hostmasterclass.com. Minoan | Minoan helps short-term rentals and boutique hotels enhance their appeal with their customizable, curated retail platform. Minoan | Visit MinoanExperience.com and tell them TFV sent you! | |||