In this episode of the #QualityMatters podcast, hosts Kyle Chambers and Caleb Adcock dive into the most common hurdles that organizations face in their quality management systems. With a quiz-style format, Caleb tests Kyle’s insights on overcoming these challenges and providing practical solutions. Tune in to learn how you can address issues in your quality management processes and improve overall system effectiveness. QualityMattersPodcast, #QualityManagement, #ProcessImprovement, #QualityControl, #ISO9001 Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. QualityMatters #ISO9001 #ManagementReview #QualityManagement #ContinuousImprovement #QualityAssurance #ISOStandards #QMS #QualityPodcast #BestPractices #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. Facebook: Join our community on Facebook. Instagram: Get a glimpse of our world on Instagram. Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: iTunes: Listen and subscribe on iTunes. Spotify: Stream our episodes on Spotify. YouTube: Watch and subscribe on YouTube. Audible: Enjoy our podcast on Audible. Google/Android: Subscribe on your Android device via Google/Android.

In this second episode of our Risk Management series, we focus on how common sense can be your greatest tool in identifying and managing risks. We break down how risk management isn’t just about complex systems but about practical, everyday decision-making that can keep your organization running smoothly. From quality issues to safety hazards and environmental concerns, we explore how anyone can apply straightforward, effective risk management strategies. Tune in to discover how simplifying your approach can lead to better outcomes and less stress. Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. QualityMatters #ISO9001 #ManagementReview #QualityManagement #ContinuousImprovement #QualityAssurance #ISOStandards #QMS #QualityPodcast #BestPractices #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. Facebook: Join our community on Facebook. Instagram: Get a glimpse of our world on Instagram. Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: iTunes: Listen and subscribe on iTunes. Spotify: Stream our episodes on Spotify. YouTube: Watch and subscribe on YouTube. Audible: Enjoy our podcast on Audible. Google/Android: Subscribe on your Android device via Google/Android.

In this episode of the Quality Matters Podcast, host Kyle Chambers is joined by Caleb Adcock to dive into a timely and relevant discussion about systemic issues and their impact on quality management. Drawing from recent conversations and observations, Kyle and Caleb explore how politics and systemic challenges influence organizational quality and operational effectiveness. They offer insights and practical advice on navigating these complexities to maintain high standards and ensure continuous improvement. Tune in to gain valuable perspectives and actionable strategies for addressing systemic issues in your quality management practices. Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. Facebook: Join our community on Facebook. Instagram: Get a glimpse of our world on Instagram. Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: iTunes: Listen and subscribe on iTunes. Spotify: Stream our episodes on Spotify. YouTube: Watch and subscribe on YouTube. Audible: Enjoy our podcast on Audible. Google/Android: Subscribe on your Android device via Google/Android. Remember, at #QualityMatters, we're dedicated to bringing you the best in quality management discussions, because Quality Matters!

Mark Coldiron - Corporate Quality Director. Mark shares his stories of working up the ladder, literally and figurately to achieve success in Quality Management.https://www.linkedin.com/in/mark-c-06482922/ Mark has thirty years experience in the design, erection and installation of piping and piping systems in paper mills, refineries and power plants. This includes experience from craft level through Project Manager, as well as QA/QC and QA/QC Management to the Corporate level. He has also worked as a Field Engineer. Besides Bachelor's degrees, he is currently working towards a Master’s of Business Administration through Villanova University in conjunction with a PMP certification. He has also begun another undergraduate degree in Construction Management through Everglades University on-line. He possesses ASNT Level IIs in VT, RT, PT, MT and UT as well as being an AWS Certified Welding Inspector. His technical and hands-on experience includes Recovery Boilers (super-critical and circulating fluidized bed) and Heat Recovery Steam Generators as well as EPC systems. Some of his duties have ranged from conducting field tests to collecting data for present performance and baseline conditions, failure avoidance analysis, designing and implementing a vessel, tank and piping inspection program, erosion/corrosion analyses and computations, to familiarization with fuel combustion control systems equivalent to the requirements of NFPA 8502. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Explaining a Quality Management System-what it is, what it does, how it changes-seems to be a daunting task.  In this episode, we use something fun to explain a lot of the terms that go along with a QMS.  Every year for Christmas, our family does what we call Jingle Bags.  We fill a bag with treats and goodies and drive a planned route.  One of the kids gets out, sneaks to the door, leaves the bag, knocks loudly and runs back to the car.  Basically, we have a fun excuse to play ding dong ditch.  It’s fun for the kids, it brightens up the receiver’s day, it’s something we’ve done for years and will continue to do.  One night, I was making on of the treats and I told Kyle how I had changed the recipe to make it better and I said, “And I know that’s continual improvement!”  He laughed, and we started talking about how everything I do in preparation, execution, review and preplanning is a QMS system.  So, we recorded an episode, Kyle interviews me about my Jingle Bag QMS and we have a lot of fun.  We hope you enjoy this episode as much as we did. email us at podcast@texasqa.com for the full recipe! Merry Christmas y'all! Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Injection molding is just what it sounds, using a mold, injecting it with melted material and hardening that material to create the desired product.  It’s not as simple as it sounds, though.  Everything that goes into injection molding must be a quality product to produce tight tolerances.  In this episode, Adam describes to what tolerances he is creating parts as a supplier to OEM’s (Original Equipment Manufacturers).  The molds sometimes must be prepped with a coating in order to preserve the quality of the mold.  In addition, the coating can help tighten the tolerance on the product.  We learned that most OEM’s will not even talk to a supplier if they are not ISO 9001 certified and it is best to have other automotive standard certifications.  Adam also briefly discussed dipping his toes in the medical device industry, but after going into detail as to what is involved in that, we understand why they do not venture into it much.  Adam Smith - Founding Partner and President: Plastics Engineering and Technology bachelor degree from Ferris State University10 years of engineering, and operations management experience (executive level) in the tight tolerance, safety critical plastic component industry including seat belt components.Designed, Built, and Launched over 100 safety critical injection molds.Achieved world class operating metrics including, 100% on time delivery, <1.0 PPM, and OEE >90%.Successfully launched 2 injection molding facilities on time, and under budget.Featured in Plastics News 2016 edition of Rising Stars. Millennium Plastics utilizes Industry 4.0 technology to run a lights out injection molding operation that reduces part and process variation, minimizes overhead and direct labor and solves difficult engineering problems. Adam SmithPresidentMillennium Plasticsasmith@millennium-plastics.comwwwmillennium-plastics.com Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

During difficult financial times, either from the economy at large or individually within a single organization, Quality Management System “QMS” programs are often some of the first to be cut in cost savings efforts, and are impacted by cost reductions elsewhere in the organization.  The growing digital work environment is providing many opportunities for new methods of managing and maintaining a QMS.  The QMS provides the foundation for often required (either by customer or legally enforced) certifications such as ISO 9001/14001/45001/13485, API Q1/Q1, various API Stamps or other Licenses.  Reductions in cost and the workforce often leave many departments without much support or guidance.  There is no shortage of challenges faced by organizations to maintain the Quality levels that made them great to begin with.  Additionally, there are many opportunities for organizations both large and small to not only survive, but thrive with a more robust efficient and flexible Quality Management System. Quality Management Livestream OGGN and Texas Quality AssuranceOil & Gas Global Network (OGGN)Oil and Gas Global Network (OGGN) is the world's largest network of oil and gas podcasts. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Quality 4.0, "BOK" Body of Knowledge, jargon and Quality Management lingo... So many terms, so difficult to communicate why Quality Matters. Its so important to understand we are marketing Quality Management principles to our team, our customers and our leaders. If it is not understood its not going to be implemented. Small Businesses are often excluded from the conversations, and lets face it most business in America are small business. Lets make Quality "Small Biz Friendly". Quality Culture in Small Biz Luis Iturriaga Morales "In my experience, small businesses are way back in the quality culture. Advanced statistical tools, strategic planning and other topics are, in many cases, non appealing since those companies are struggling with basic quality control and quality assurance issues. Most of this businesses are family owned and managed as well, which makes formal management a complete and absolute challenge (I once read in a book that "everything that you know about management does not work in family businesses", and I have verified this once and again many times)." https://my.asq.org/communities/discuss/viewtopic/28/49/3395 If you are interested in being a part of our next podcast series, The Practical Roustabout, please contact Darci directly at dchambers@texasqa.com. L Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Originally the "Five Keys to a Successful Implementation" centered on implementing a software solution. But as we continued to dig deep into this idea, it soon became evident that these Keys apply to any aspect of your business be is software, management and/or personnel change, new process, new product lines or a new management system, you name it! We hope you enjoy this next episode on the Quality Matters Methodology. Ensure your support teams are part of the processCommunicate Communicate CommunicateFind "Internal Champions"Hold Training EventsMarket Internally Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. This week we cover Customer focus, Leadership & Engagement of People. The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement of peopleQMP 4 – Process approachQMP 5 – ImprovementQMP 6 – Evidence-based decision makingQMP 7 – Relationship management Join us as we dig deeper into these ideas. https://www.iso.org/publication/PUB100080.html Le Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. Engagement of People and of course the Process Approach! The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement of peopleQMP 4 – Process approachQMP 5 – ImprovementQMP 6 – Evidence-based decision makingQMP 7 – Relationship management Join us as we dig deeper into these ideas. https://www.iso.org/publication/PUB100080.html Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. This week we cover Customer focus, Leadership & Engagement of People. The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement of peopleQMP 4 – Process approachQMP 5 – ImprovementQMP 6 – Evidence-based decision makingQMP 7 – Relationship management Join us as we dig deeper into these ideas. https://www.iso.org/publication/PUB100080.html Learn more about #QualityMatters & Texas Quality Assurance :Lin Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

The firs step for us in understanding is to define the key words and topics. This might sound like such a glamorous method, but it provides valuable insight. For instance, the word Quality can often mean a characteristic of a product or process or even person. Where on the other hand, Quality can mean a standard of excellence. ISO 9000:2015 defines Quality as : These are basics of a good culture. Ultimatly we see that Culture = Quality. Stay tuned as we continue to dive further into the Quality Matters Methodology. Lea Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Join hosts Kyle and Caleb from Texas Quality Assurance as they react to a thought-provoking video posted by Chris Paris of Oxebridge Resources. In this episode, they delve into the implications of a leak related to the ISO 9001:2015 standard. The hosts discuss the potential changes from the previous 2015 standard and emphasize that the new draft may not introduce significant new requirements for organizations to implement. Check it out here ISO 9001 2025 Committee Draft Leaked! - YouTube Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. Connect with Us on Social Media: LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. Facebook: Join our community on Facebook. Instagram: Get a glimpse of our world on Instagram. Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: iTunes: Listen and subscribe on iTunes. Spotify: Stream our episodes on Spotify. YouTube: Watch and subscribe on YouTube. Audible: Enjoy our podcast on Audible. Google/Android: Subscribe on your Android device via Google/Android. Remember, at #QualityMatters, we're dedicated to bringing you the best in quality management discussions, because Quality Matters!

"The Quality Matters Methodology" - a success model for the development, implementation and maintenance of quality management systems. Simple Lessons for you, your team and your process. Follow us on this journey as we relay The Quality Matters Methodology to you. We start by learning from the lessons of others before you. From Simon Sinek's Start with Why an the idea of the Golden Circle to Stephen Covey's 7 Habits of Highly Effective People, Jocko Willink's Extreme Ownership and lessons from scripture and much much more. The Golden Circle Starting with Why, How and at last What must be a critical component. The wisdom of The 7 Habits of Highly Effective People connects directly to the teachings of Edward Deming and the PDCA "Plan Do Check Act" cycle. But this is not enough, the culture of the organization must support the goal (why) and the methods (how) otherwise the products and services (what) will be inferior and lack the level of Quality, that standard of excellence the customer expects. We look forward to you joining us more more as we explore "The Quality Matters Methodology" together. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

This is a fun episode where we go through the certifying process with a certifying company.  Quality Management Company, LLC is a company the conducts steel fabricator and erector quality management system audits for AISC (American Institute of Steel Construction).  This case study was authored by Roberta Marstellar and Sheila Alegria, although we are not sure which one did the journaling.  Quality Management Company, LLC realized that they were not doing themselves the very thing they were asking their customers to do.  This case study is a series of journal entries as one of these ladies was hired on, the realization of terrible process, the notion of achieving ISO 9001 certification, and then the journey to achieve that certification.  On the first day on the job, she found, among other things, there were rising complaints against QMC.  On the second day, the manager of administration turned in her notice, with nothing written down about how to do her job.  About a week in, she overhears an employee tell a client, “I’ll get to it when I get to it.”  At about 4 months, she begins to realize QMC introduced a new program to 500 AISC certified building fabricators and then basically turned their backs.  The customers had about a year left and only 75 had adopted early.  It’s a this point she starts investigating ISO 9001 for the company itself.  But, as the journaling goes on, she quickly learns that is difficult to do while still helping your clients become and stay certified or become certified to the new version.  Eventually, about 3 years from her first day, Quality Management Company, LLC became ISO 9001:2000 certified.  The process does not feel easy when you’re on your own, but it can be with the help of someone who is familiar with it.  Excerpt from Case Study April 11, 2006:  A step in the right direction THE ISO books have arrived!  I just opened up the Q9001-2000 Quality Management Systems-Requirements.  It is written in English, but it really seems like a foreign language to me.  “Product Realization”—what is that?  Oh, this is going to take some getting used to…   Learn more about #QualityMatters & Texas Quality Assurance : Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

The world of quality management, processes, and improvements often seems overwhelming.  It is a fact that children adapt to new ideas better than grown-ups.  It is best to teach children a second language when they are very young because they are more likely to catch on quicker.  So, why not start introducing teens to quality?  Learning Lean Six Sigma Sunil Kaushik Sunil Kaushik is a Six Sigma trainer and wanted to introduce the concepts to students aged 10-23.  In the beginning, he had difficulty because the concepts were boring and difficult.  This led to poor test scores, an average of 55 percent, and the school staff was not seeing the value in the course.  Kaushik was introduced to Origami and thought he might could use it to introduce Six Sigma concepts to the students.  The students were divided into teams and given a procedure sheet to make a paper boat.  A customer was going to purchase boats at $10 per boat and the students’ cost was $1 per boat.  The caveat was that the customer would only buy 10 boats and he would buy them as they were ready, not necessarily from the same team.  This led to all teams making too many boats and taking a loss on their production, even if they did sell some.  So, Kaushik gave the teams a second procedure sheet for a piano, with the same customer requirements.  In this trial, the students had the amount of time each step should take, so they decided who on the team would complete each step and timed them.  This allowed each team to see how long it would take them to make a piano, watch the other teams, and determine if it was cost beneficial to start on another piano.  This time around, there as much less loss among the teams.  Students were introduced to value stream mapping, kaizen, and mistake proofing.  Kaushik’s process worked.  The assessment showed that 29 of the 36 students scored 90% or higher.  All students scored above a 73%.  Anytime you are introducing a new concept, it is wise to think out of the box. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

We’ve have said over and over that quality is not just for manufacturing or oil and gas.  ISO 9001, quality management and policies and procedures can benefit any industry.  This is a case study of a pharmacy that decided to look for opportunities for improvement.  The article was written in 2005 and at that time staffing rates were down, for techs and pharmacists, prescriptions were up, and the increase in pharmacists projection wasn’t going to fill the need.  This still seems true today as pharmacists and techs often seem rushed, overworked and prescriptions often aren’t ready upon pick up.  This anonymous pharmacy created a Performance Improvement team that consisted of 13 stakeholders.  Their goals were to improve patient satisfaction, improve employee satisfaction, and improve business practices.  The team administered Work Environment Scales (WES) to the employees to establish a baseline.  Each staff member was asked to complete a fishbone diagram.  The team got to work on many areas at once.  They renovated the waiting area and the actual pharmacy work environment, opened an additional cashier’s booth and the list goes on.  While all improvements make sense and worked toward the greater good of quality, I found the “express line” interesting.  Upon receipt of prescriptions, staff separated them into fast fills and routines.  The pharmacy then dedicated one tech and one pharmacist to the express line.  Overall, the pharmacy saw a reduction in fill time of 44 minutes, patient satisfaction and employee satisfaction both increased.  In addition, surveys showed improvements in physical comfort and lessened work pressure.  Quality can help any industry and we were pleased to find this study on a pharmacy. http://asq.org/economic-case/markets/pdf/jqp0405arthur.pdf Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Police departments are under fire right now and are looking for ways to show credibility. We at Texas Quality Assurance and #QualityMatters back the blue and always support continual improvement. We have a number of times how ISO 9001 certification can help any sector or industry. The Phoenix Police Department Records and Identification Bureau decided to do just that many years ago. They started with process mapping, a favorite of Kyle’s, and used those maps to identify over 100 nonconformities, some of which were easily remedied. The maps became a living document for employees to look at and suggest changes. The mapping resulted in better communication and standardization which led to efficiency and job satisfaction. Phoenix Police Department Records and Identification Bureau & ISO 9001 This case study did not discuss dollars saved, but did discuss man hours saved, which equates to dollars saved. One revised process added up 60 hours of saved hours per officer per month. That adds up to a lot of dollars, maybe better training. We often talk about buy-in from everyone and this study showed how the process mapping helped with that. A direct quote from the article states, “Teams are making decisions rather than receiving management edicts, which gets far more buy-in from everyone.” Another great case study from ASQ showing how ISO 9001 benefits so many in an organization in a healthy way. Their process started with the mapping, which led to buy-in and good results. Again, we see our officers and police departments under so much scrutiny and pressure today. We have to ask ourselves, "Could Quality Management help solve these problems and drive true continual improvement as well as cost and time savings?" It seems for the Phoenix Records and Identification Bureau Source Article: https://secure.asq.org/perl/msg.pl?prvurl=http://asq.org/pub/qualityprogress/past/0504/qp0504amari.pdf(you will need to be a member of ASQ to read) And the book Kyle referenced is Great By Choice - Jim Collinshttps://www.jimcollins.com/books/great-by-choice.html Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

From sales, service, accounting and of course the production floor Quality Matters. Regardless if you implementing lean or continuous improvement in the office or shop floor management buy in is key, but don't neglect the folks doing the work day to day. Continuous improvement is more than the tools and processes but an overall change management journey. "If it is going to be successful, it has got to be a part of the everyday way people do their work" Learn more about our guest today, Matt Sands, host of the Mineral Rights Podcast. Resource Guide Matt Sands has over 20 years of professional work experience in the oil & gas industry across all areas of the business.  The last 3 years of his corporate career with Shell were focused on helping to implement improvements in the way Shell’s unconventionals business managed business process, data, and systems.  For the past 5 years, he has exclusively focused on mineral rights & royalties.  Matt is the managing member of Silverheels Investments LLC which is a family-owned company focused on mineral rights advisory services and investing in minerals and royalties in select basins across the US.  He provides mineral valuation and advisory services for mineral owners who are looking for additional help in selling their property. Ep 74 - Matt Sands of "The Mineral Rights Podcast" discussing how to implement lean and continuous improvementhttps://mineralrightspodcast.com/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Racine Unified School District found themselves in a similar situation as other school systems and business, they were facing huge budget cuts and rising costs in education.  The district wanted to provide high quality education to their population, just under half of which were economically disadvantaged.  In a case study found at the ASQ website and authored by Dr. Stephen Miller, we learned that this school district turned to a quality management system to help them improve student achievement, student engagement, customer satisfaction, and operational efficiency.  Yes, ISO 9001 benefits any business and all school districts.   With ISO 9001:2000 in place, the district was able to show that attendance rates increased, and truancy and suspensions decreased.  Their customer satisfaction survey did not show favorable results for middle and high school levels, which would normally be discouraging for the leaders of the district.  However, they were able to show that while it was low, there was an increase in satisfaction in both levels showing movement in the right direction.  Perhaps the most exciting part, as quality managers, was seeing that their Nonconformance reports increased from 91 in 2004-2005 to 134 the next year.  This is exciting news; it shows that people are on board with the system and happy to identify areas from improvement.  It shows the employees believe in the system and believe their leaders care about change for the better.  Education and our children are a passion for Darci and you’ll see that come through at the end of the episode.  School districts could be so much better with continual improvement.  ISO 9001 also provides a better process for all departments, often resulting in more money for the bottom line, which could go directly back to the children and their education.  Most often, we find these case studies and then learn that the district is no longer working on their quality management system.  In education, the next person comes along to take a position and has a different idea or does not want to keep that one up.  Quality Management should be here to stay for all businesses, and school districts. Racine Unified School Districthttps://www.rusd.org/ http://asq.org/edu/2007/05/change-management/partnerships-and-the-racine-unified-school-district-en.html?shl=089963 If you or your team are interested in knowing more about how Quality Management and implementation of a standard such as ISO 9001 can improve your school district, email Darci directly at dchambers@texasqa.com Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

The Kepner Tregoe Decision model is a useful tool to find the best possible choice, not a perfect solution.  Your first step in this model is to identify the situation, define concerns and choose a direction.  The next step is determining the problem and it’s root cause.  I personally feel like root cause is often left out of the equation.  Next you list alternatives and perform an analysis on each.  The last step is to identify possible problems with the alternatives.  Once you have created objectives, you should weight each one, this will aid in scoring the alternatives.  One aspect we like in the Kepner Tregoe model is that you also weight adverse effects, or potential problems, that come with the alternatives offered.  Through this method, you are coming out with truly the best possible solution-as long as you were objective in weighting objectives and alternatives, which is always difficult.  https://www.decision-making-confidence.com/kepner-tregoe-decision-making.html Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

COVID-19 is still a very hot topic in the United States. Of course, we like to share with you how quality matters in all aspects of your life. Whatever you feel about COVID, masks, lock-downs, back to school, and the government, COVID affects you. We came across a Deming Institute blogpost about a man in India that used control charts to put into perspective the information that residents were getting daily. India is one-third the size of the United States, but about 4 times the people. As you can imagine, the fear of the spread was serious. https://deming.org/india-fights-covid-19-with-control-charts/ The media was putting out very scary numbers and one man, Balaji Reddie, who is the founder of The Deming Forum India, decided to take those numbers and put them in perspective to reduce the rising panic. Control Charts work to define your upper and lower limits and you want to stay within those ranges. So, Reddie worked the numbers to create rations of positive cases per day to the number of tests conducted, recoveries to the number of cases daily, and fatalities to the number of cases daily. These charts worked to show if the system was stable. Reddie knows people in high places and sent his charts with his own interpretations to those people. He got an overwhelmingly positive response and was asked to keep sending in updates. To give an idea of perspective, India (as of July 16, 2020) had reported 969,000 confirmed cases. Wow, that sounds scary! However, 613,000 people have recovered. Another perspective, India has a population of 1,353,000,000. That means that only .07% of their population has contracted COVID-19, that’s not so scary. We could argue that the numbers would probably be different had they not enforced a lengthy lock-down, but that’s not the point. I am asking United States health providers, media and government to put the numbers in perspective to stop inducing panic and properly inform citizens. The struggle is that many people don’t believe what is being reported due to inflated numbers, reports of false positives, and many other stories that are circulating. When you put numbers in a control chart in a ration or a percentage that puts things in perspective, it allows people the opportunity to make a more reliable, informed decision. Stay tuned folks, because our Host Darci Chambers is going to be hosting a new podcast "The Practical Roustabout" learning about real life Oil & Gas business, opportunities to get into the field, education and skills required and generally just more about this amazing industry. We are looking for guests, if you're interested, contact Darci on LinkedIn or email dchambers@texasqa.com Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance | Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Matt Sands joins us as we discuss continuous improvement and quality and their importance when the oil and gas industry in a downturn. Don’t do the wrong things righter! Quality shouldn’t be something else that costs you money.  Quality is getting your processes and procedures on paper and doing what you say you’re going to.  This is important anytime, but especially during a downturn when you might be facing a shut down.  Having your procedures in places helps to track everything from how much time a paper sat on someone’s desk for approval to waste to rework.  If you have a quality management program in place, you can track exactly where your money is spent and where you can cut back or do better.  Cushioning the bottom dollar when business is booming helps when a downturn comes.  If you don’t have one in place during a downturn, a quality management program will help you scale back exactly where you are able.  Yes, it’s money you have to spend up front on a consultant to help you, but it’s money well spent and that you’ll not only make back, but be able to track how you made it back.  Continual improvement is strategically names; business should always strive to improve, continuously.  A good quality management program helps that improvement along. Learn more about our guest today, Matt Sands, host of the Mineral Rights Podcast. Resource Guide Matt Sands has over 20 years of professional work experience in the oil & gas industry across all areas of the business.  The last 3 years of his corporate career with Shell were focused on helping to implement improvements in the way Shell’s unconventionals business managed business process, data, and systems.  For the past 5 years, he has exclusively focused on mineral rights & royalties.  Matt is the managing member of Silverheels Investments LLC which is a family-owned company focused on mineral rights advisory services and investing in minerals and royalties in select basins across the US.  He provides mineral valuation and advisory services for mineral owners who are looking for additional help in selling their property. https://mineralrightspodcast.com/ https://mineralrightspodcast.com/ https://mineralrightspodcast.com/ Avoid Doing the Wrong things Righter…But, “By What Method?”JUNE 30, 2020Guest post by Dr. Doug Stilwell, Drake Universityhttps://blog.deming.org/2020/06/avoid-doing-the-wrong-things-righter-but-by-what-method/ Learn more about Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Explore the vital link between quality management systems and OSHA compliance in this compelling episode of #QualityMatters. Industry leaders discuss the latest in regulatory standards and provide actionable insights to boost safety and efficiency in manufacturing environments. Tune in to learn how to effectively integrate these practices into your operations and stay ahead in a competitive landscape. Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. Connect with Us on Social Media: LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. Facebook: Join our community on Facebook. Instagram: Get a glimpse of our world on Instagram. Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: iTunes: Listen and subscribe on iTunes. Spotify: Stream our episodes on Spotify. YouTube: Watch and subscribe on YouTube. Audible: Enjoy our podcast on Audible. Google/Android: Subscribe on your Android device via Google/Android. Remember, at #QualityMatters, we're dedicated to bringing you the best in quality management discussions, because Quality Matters!

The title says it all folks, Mask Wearing & COVID-19 - Risks, Benefits & Requirements. What are risks and what are the OSHA requirements? Listen in as we discuss the very relevant topic of Covid-19 and the use of mask.  In this episode, we review some literature from different sources assessing N95, P95, surgical masks, and cloth/fabric/cotton masks.  We are releasing today's episode early in light of recent requirements in the state of Texas for masks in response to the COVID-19 pandemic and the recent increases seen in Texas. Governor Abbott Establishes Statewide Face Covering Requirement, Issues Proclamation To Limit Gatherings July 2, 2020 | Austin, Texas | Press Release https://gov.texas.gov/news/post/governor-abbott-establishes-statewide-face-covering-requirement-issues-proclamation-to-limit-gatherings We start by sharing a rant from an OSHA 10 & 30 certified individual.  He outlines the lack of efficacy of each category, N95, P95, surgical and cloth masks.  He ends with the fact that not only are cloth masks not helpful, they could be more harmful. Then, we go into an article from UC San Francisco arguing for masks.  The men interviewed share theories as to why the CDC released confusing information, first saying masks should not be worn by the public, then saying they should.  Later, they share evidence they believe supports the efficacy of masks.  Check out what the FDA has to say about masks here.N95 Respirators, Surgical Masks, and Face Masks https://www.fda.gov/medical-devices/personal-protective-equipment-infection-control/n95-respirators-surgical-masks-and-face-masks The next piece of literature we discuss is from an Oxford Journal in 2010 where several different materials were tested to stop penetration of particles .5-1 micrometers in size.  The Coronavirus is .125 micrometers.  Sadly, the only mask that had an incredibly low penetration rate was the N95, which should not be worn by the public without a fit test and a pulmonary function test.  The other types of masks tested were made of sweatshirt material (fleece) and t-shirt material (cotton).  Lastly, we discussed a graphic released by the CDC to help understand the difference between a surgical mask and a N95 respirator.  By their specifications, neither is a good option for Covid-19 protection. The surgical mask is intended to protect the wearer from “large droplets, splashes, or sprays of bodily or other hazardous fluids” and is used in an already sterile environment.  It “does NOT provide the wearer with a reliable level of protection from inhaling smaller airborne particles and is not considered respiratory protection.”  The N95 does filter out particles, but must be properly fitted and donned and discarded immediately when, among many other things, it “becomes contaminated with…respiratory or nasal secretions…” Our summary is that based on the CDC’s graphic alone, two of the three mask options to protect from Coronavirus are not beneficial.  The last option, cloth/fabric/cotton, has been shown in other studies to have a high (70%+) penetration rate of particles bigger than the COVID-19 virus size, showing that’s not going to help either. As the author of the OSHA rant closed, “If your mask gives you security to wear it, just know it is a false sense of security.”       Links to our reference articles University of California San Franciscohttps://www.ucsf.edu/news/2020/06/417906/still-confused-about-masks-heres-science-behind-how-face-masks-prevent CDC Understanding the Differencehttps://www.cdc.gov/niosh/npptl/pdfs/UnderstandDifferenceInfographic-508.pdf Oxford Academichttps://academic.oup.com/annweh/article/54/7/789/202744 USA Todayhttps://www.usatoday.com/story/news/factcheck/2020/06/11/fact-check-n-95-filters-not-too-large-stop-covid-19-particles/5343537002/ And for the post that started it all: I am OSHA 10&30 certified. I know some of you are too.

Who hasn’t heard of Deming’s Red Bead Experiment?  A lot of people, probably.  However, if you’ve ever worked somewhere that you’ve done your best, followed the procedures, and your performance still wasn’t good, you may be trapped in a red bead system.  This episode shows us how important a system is that includes opportunity for employees to offer input on continual improvement. Deming, in a workshop, “hires” a few employees.  Their job is to fill a small paddle with all white beads.  The workers will dip the paddle into a box that is comprised of 3200 white beads and 800 red.  Deming gives specific instructions to work within his well-defined system on how to hold the paddle, scoop the beads, gently agitate the paddle to release excess beads, take the paddle to the 2 inspectors for inspection and recording.  Deming then fires a few of the not so good employees, and keeps his best workers on with new requirements, lowering the number of red beads allowed.  Of course, the best workers performance is really left to chance and there are more firings. The idea is that no matter how well defined your system is, there must be room for change.  Employees were not allowed to suggest improvements, look for defects in the incoming supply and the system had nothing to do with the employee’s capabilities.  In the red bead experiment, employees were blamed for their poor performance and the bead company goes out of business.  Companies need to have a system set up that supports their employees suggesting continual improvement.  https://blog.deming.org/2014/03/lessons-from-the-red-bead-experiment-with-dr-deming/ https://youtu.be/HmCjr6cwDpI Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Today we discuss continual improvement through top management change for the good of all interested parties.  Darci absolutely loved this blog post.  Kyle and Darci, in both personal and professional life, are improvement seekers.  They both believe that change begins with you.  This blog discusses that very phenomenon through Mike Duggan who was at the time the CEO of Detroit Medical Center. Deming Institute & Mike Dugan as CEO of Detroit Medical System Being the CEO, top management, Duggin was charged with finding out why there was multi-million-dollar loss the previous year.  Duggin started with the nurses, who said it took so long to get patients discharged.  It could take hours to get them wheeled out and sent home.  Whose fault was that?  The transporters. Duggin checks in with the transporters who gives their opinion and sends Duggin to the Wheelchair Repair Shop.  When Duggin arrived in the shop, it was the first time the CEO had ever been there.  Improvement already!  As you can imagine, it was another pass the buck situation, they said it was purchasing.  Purchasing said it was Accounting.  Accounting affirmed it was them, at the orders of the CEO! As you can imagine, this came as a surprise, but also a revelation to Duggin.  This was his wake up, his call to action.  Quality and continual improvement start with top management.  Duggin, worked to remedy the situation. Instead of solving the direct problem of getting supplies to fix the wheelchairs to wheel out ambulatory patients, Duggin asked why the hospital was wheeling out ambulatory patients.  Again, he was given reason after reason, law, insurance policy, hospital policy.  When Duggin realized there was no requirement to wheel a healthy patient out of the hospital, he changed the policy-to cheers of the nurses. It is refreshing to read about top management that is willing to dig deep and make necessary changes for the betterment of all interested parties.  This simple change saved the hospital money, relived overworked employees, and worked towards keeping customers happier.  https://blog.deming.org/2020/01/leading-from-the-top-transformation-of-the-leader/ https://blog.deming.org/2020/02/leading-from-the-top-part-ii-transforming-our-thinking/ Lear Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

In this episode we discuss a blog post from The Deming Institute on why the Toyota production system is more effective than others. To fully understand this, you have to understand ‘part’ vs. ‘part of’.  Darci had to have Kyle’s help understanding this one, but once she caught on, it was as simple as it sounds. The blog starts with a story of a Ford Motor Company assembly plant manager buying competitor’s cars to disassemble them and learn how they were assembled by reassembling them.  In America, car manufacturers use a rubber mallet when things don’t fit-this was discussed in a previous episode when we did our Start With Why series.  If a car could be put together without the mallet, it was called ‘snap-fit.’  Well, Frank Pipp, the manager came across one, it was a Toyota.  He called in someone from corporate who watched on as the assembled the truck in snap fit fashion.  Corporate’s response?  “The customer will never notice.”  And so was born the ‘part’ mentality. ‘Part’ mentality means that I am at this position of the assembly, this is the part I make, and I do it well within my tolerances.  ‘Part of’ mentality means that I am in this same position of the assembly, this is the part I make with the understanding it fits with other parts to create a system.  Understanding that your part is part of a system creates a better product for the end user. True, the customer will never notice, but it will effect the overall performance.  As stated in the blogpost, “Such a view leads to the conclusion that any deviation from a target dimension results in some degree of loss being imparted downstream by the part after its shipment to the customer.”  https://blog.deming.org/2019/09/reflections-on-the-fabric-of-the-toyota-production-system/ Part vs Part-of Learn more about #QualityMatters & Texas Quality Assurance LLC:Li Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Mayo Clinic Part 3! In our last episode of sharing the case study of Mayo Clinic, we come to putting some quality measures in place.  Mayo standardized one process after another with two ideas in mind:  standardization prevents harm, eliminates waste or both and it would move Mayo to more perfect outcomes. We discuss how they standardized practices as simple as hand hygiene and as difficult as correctly dosing the blood thinner, Warfarin. As Mayo Clinic continued to grow, they realized they needed to quickly scale up their quality system.  So, they developed the Quality Academy and Medical Information and Reporting System.  In developing this Academy, Mayo again does it with purpose by first identifying the role, the purpose and delivery of knowledge.  Mayo Clinic "Quality Academy and Medical Information and Reporting System" Academy graduates are known as Mayo Fellows and have pins corresponding to learning achievements. These pin levels are likened to Six Sigma and are worn with prestige.  The key is that in 4 years’ time, 22,000 employees have earned pins, a great testament to the penetration of quality knowledge at Mayo Clinic. We go on to discuss measurement and reporting, information systems, and knowledge infrastructure for Mayo Clinic.  They wanted to collect as much data as possible to continue to be the best in all areas and use that data to be transparent with the organization’s stakeholders. Mayo Clinic began by asking themselves if they were as good as they could be knowing no matter how good you are, you can always get better.  It is estimated that in 2012, the time of this case study, $3 trillion is spent on healthcare WASTE.  It was cited that Mayo consumes 32% fewer resources than the US average. Think about what the US population could do if all healthcare systems worked towards a reduction in waste, an increase in quality. Le Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

In our first episode of this mini-series, we discussed what led Mayo Clinic to developing a quality program and how they decided a blend of methods was best.  We ended with Mayo Clinic assessing their system and knowing that to get standardized best practices across 50 locations, they would need fundamental changes toward customers, workforce, operation, and information and knowledge management.  In this episode, we discuss all of that, and a little more.  Customers:  Mayo Clinic realized the immediate patient was their customer, but there are so many more stakeholders. They developed key questions to help develop best practices for all stakeholders. Workforce:      Mayo Clinic had to consider what the entire workforce would need to meet this new challenge.  So, they developed cross-functional teams…not just physicians decided, everyone was involved.  They also added engineers to the teams to help with process improvements. Operations:     This was interesting.  Mayo found that some clinics had excellent work systems, but they were too difficult to scale.  So, they created a system to identify what to improve, tools and methods needed to make improvements, and how to sustain the change in a cost-effective manner. Information and Knowledge Management: This was a big challenge.  They wanted a software that could capture valid and reliable data, and codify and share the data across the organization.  They realized they would need a carefully designed deployment plan to get everything to act in concert.  Mayo wanted to preserve the founders’ intent to create excellence in healthcare while being ready to change everything else. So far, Mayo Clinic hasn’t changed anything, they are still preparing and planning for the changes to come.  In attempt to approach the challenge of change, leaders asked questions and identified what caused barriers to their desired outcomes and what happened day to day. Mayo developed a Quality Construct to illustrate how culture, engineering and execution align with their vision to provide the best care to every patient, every day. This episode ends with discussion of one of their first projects to actually deploy after planning-the Fair and Just Culture-which encourages every member of a medical team to report anything that doesn’t seem quite right without fear of reprisal.  In our last and final episode, we wrap up this article with some numbers. Learn more about #QualityMatters & Texas Quality Assurance: Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

This week we begin a quality journey with Mayo Clinic discussing a case study posted by ASQ and written by Mary Beth and James Buckman.  This introductory episode teaches us about Mayo clinic’s innovative mindset from their beginning in the 1880’s.  Mayo Clinic decided from the beginning that they were going to be a physician led organization with a team approach.  Early in the 1900s one of their pioneer physicians, Henry Plummer, pushed for “pooled resources,” wanting one place to keep all physicians’ analysis for a single patient.  The clinic worked to develop procedures and advance consistency across the board.  Engineers were used to help define the system and improve the flow.  This was in place by 1948. In the 1980s, Mayo Clinic went through a huge growth period.  They went from a single location in Rochester to additional locations in Florida and Arizona, launched the Mayo Health System in Wisconsin, Iowa, and Minnesota, as well as developing a medical school and a graduate school of medicine. As Mayo first explored an official quality program, they chose to go with Six Sigma.  While they found that it brought some improvements, it wasn’t the best bang for their buck. Spurred by a report from the Institute of Medicine in 1999, May really began to look at what quality program would be best for them.  Before assessing programs, under the leadership of the then CEO, Mayo recorded the steps they wanted to take toward quality.  This gave them guidance in looking for a program to fit their needs. Mayo explored continuous improvement, Toyota’s total productive maintenance system, the Baldrige Criteria for Performance Excellence, Six Sigma, and lean, as well as looking at companies that had already been through a successful transformation.  The Mayo Clinic really planned well for this and found that companies that used a blend of these programs to develop their own unique approach were most successful. The Clinic created its Value Creation System to blend the different theories they wanted to use and assessed where they stood in terms of systems alignment and readiness.  They also identified strategic challenges.  They knew they were going to have to improve their entire system across 50 locations.  Mayo recognized they needed fundamental changes toward customers, workforce, operations and information and knowledge management. In the next episode, we will discuss how this was achieved Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

People Will Meet Your ExpectationsSo be careful what you wish for, you just might get it. Story of self-fulfilling prophecy from England when a computer mixed up the “bright” and “dumb” kids.  The teachers taught according to the report and when admin found the error, they retested them.  Results found that the actual group of “bright” kids had gone down significantly and the actual group of “dumb” kids had increased.  The bright kids labeled dumb created the paradigm for the teachers to teach them and they were treated as mentally limited, uncooperative, and difficult to teach.  The dumb kids labeled as bright had created a paradigm shift for the teachers-they said they knew the kids were smart, so if the kids weren’t learning it must be their teaching and they should try different methods. People Will Meet Your Expectations Quote from Goethe-Treat a man as he is and he will remain as he is.  Treat a man as he can and should be and he will become as he can and should be. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Covey was asked to consult on a project with a large banking institution.  They needed to evaluate and improve their management training program.  At the time, they selected college graduates and put them through two-week assignments in each of the 12 departments, creating a 6-month training program.  At the end of the 6 months, the trainees were assigned as assistant managers in different branches. To start, Covey’s consulting team tried to nail down objectives.  What did the execs want the trainees to know?  They got vague and contradictory answers.  As it was the program dealt with methods, not results.  So, covey’s team suggested learner-controlled instruction.  They sat down with executives and hammered out objectives for each department and came up with over 100 objectives, which were combined, simplified and consolidated to 39 objectives.  The trainees were told, here are the objectives, here’s the criteria, here are resources-including each other-go”  It took them 3.5 weeks. Paradigm shift is hard, and the execs didn’t like it-without saying as much because they had to go through 6 months, so should these guys.  Staying with learner-controlled instruction, they came up with 8 more objectives with very tough criteria and the execs admitted that if the trainees can do this, they’ll be better off than anyone that did the 6 months.  The trainees did it, they met the objectives in unbelievable ways, some knowledge was already gleaned from college, some came from books, other trainees, and approaching the executives. The 6-month program was reduced to 5 weeks with significantly better results creating a win/win situation. Learner-controlled system is highly motivated for the learners and the executives get to set the criteria. L Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

"Efficient' scheduling and control of time are often counterproductive. The efficiency focus creates expectations that clash with the opportunities to develop rich relationships, to meet human needs, and to enjoy spontaneous moments on a daily basis." - Stephen Covey Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

In the gripping finale of our Boeing series, Episode 175 of #QualityMatters delves into the complex world of aerospace quality management with our host, Kyle Chambers, and the insightful Michael Mills. As we wrap up this exploratory journey, we uncover the multifaceted challenges and lessons Boeing has encountered, shining a light on the critical importance of maintaining high-quality standards in the aerospace industry. This episode not only concludes our deep dive into one of the most significant players in aerospace but also offers valuable reflections on the broader implications for quality management practices. Join us for a compelling close to a series that has been as informative as it has been thought-provoking, and discover why, when it comes to quality, the stakes are sky-high Learn more about Michael Mills the Pragmatic Quality Leader. https://www.linkedin.com/in/michael-mills-pragmatic-quality/ Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. Connect with Us on Social Media: LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. Facebook: Join our community on Facebook. Instagram: Get a glimpse of our world on Instagram. Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: iTunes: Listen and subscribe on iTunes. Spotify: Stream our episodes on Spotify. YouTube: Watch and subscribe on YouTube. Audible: Enjoy our podcast on Audible. Google/Android: Subscribe on your Android device via Google/Android. Remember, at #QualityMatters, we're dedicated to bringing you the best in quality management discussions, because Quality Matters!

I think it’s safe to say we’ve all had an unpleasant car repair experience. In this episode, we share an experience we had, but through the lens of leadership vs. management. Within the same company, the manager was lacking, but the leader was not. We really aren’t using our platform to complain, although it’s a grand and unbelievable story, we see most of our experience through the lens of quality and where the breakdown is. It was amazing to both of us the difference in the two supervisors within the same company. One was higher up than the other, but this goes back to our previous episode. Leaders must choose good managers. Your company is only as good as the people you have representing it. After dealing with the manager on location, we were not ever going to return. However, the “leader”, the higher up, put first things first and worked diligently to earn our business back. So, where is the break down? The “leader” either is lacking in communication to managers or is not hiring people that put their first things first or Kyle and I are missing something somewhere. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Leadership and management are sometimes used interchangeably.  Covey puts a lot of emphasis on putting first things first and he defines these two words with that in mind.  Leadership decides what things are first, management puts those things first. Leadership vs Management... lots to learn. Steven Covey - Leadership vs Management - The 7 Habits for Managers The quality of the people you hire can not be stressed enough.  Your business should start with a meaningful mission statement, your why-to go back to Simon Sinek.  Once you have that, everything you do should coincide with your mission statement.  The people you hire should be able to subordinate their own feelings and values to your mission statement.  The management team should not only believe in but adhere to and spread your mission statement.  Every person in your company should know why you do what you do-that includes your customers.  As a leader, you have to mindful to live your mission statement daily, putting the first things first and encouraging your managers to do their job that way, as well. Le Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Mission statements aren’t meant to be generic words to fill a checkbox.  Listen in as we continue our mini-series on The 7 Habits of Highly Effective People and share Covey’s experience with a hotel chain and their mission statement.  In "Seven Habits of Highly Effective People" Steven Covey checked in late to his hotel where he was presenting in a convention room.  He asked if room service was still available.  It wasn’t, but the desk clerk immediately offered to get him a salad, a sandwich or anything that might be available in the kitchen.  The next day, Covey needed materials for his presentation.  After getting the attention of a bell boy, the bell boy snapped to attention and said, “I will solve your problem.”  Time after time, employees were attentive, presumptive and ready to serve.  Upon commenting this to the manager, the mission statement was offered for viewing.  They didn’t just have one mission statement; this chain had a hub of statements.  The chain itself had their own, then this location had its own to fit their location and their clients, and each department within this location worked to create their own mission statement.  Each one was a spoke going to the hub.  Mission statements matter, more importantly, how they are created matter. Le Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Albert Einstein said, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” In this episode, we discuss the importance of using fresh eyes to solve your significant problem.

Borrowing Strength - a Seven Habits podcast.  The simple fact is that you have very little control over others, but you have enormous control of yourself.  So what to do when you need to influence the behaviors of others?  It’s a tough one. It boils down to really, we just have three options.  We can exert force or a threat.  IE: to your child, you’ll be grounded if you don’t… or an employee, you’ll be fired if you don’t…  We can reward, such as offering a child a snack or an employee a bonus.   And lastly, we can inspire.  But really, this is all we can do to “get behavior” from another person. Tune in and check out what Stephen covey’s Seven Habits of Highly Effective People has to say on the topic! Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

A Study on Starbucks Starbucks started in 1971 and Howard Shultz joined in 1982 with the intent to make Starbucks the 3rd space, somewhere between work and home, but lets be honest, something has gone wrong since Shultz left in 2000.  In the 80’s and 90’s you could get a REAL ceramic cup, but you know nothing says stay and enjoy yourself like a paper cup that is too hot to touch.  What happened?  The chairs are sill there, but they are metal and scrape the floor, the tables are smaller, and the music is louder and well hippier to be honest.  Starbucks just isn’t quite that 3rd space it used to be.  Tune in and check out latest episode in our mini series on Simon Sinek's Start With Why, a Study on Starbucls. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

“What Gets Measured Gets Done” that sums it up.  So what you measure matters.  Be aware that folks will sacrifice their time, their effort, and your customer’s time and effort, so be certain your measures that your people are held accountable to drive not just the results but the behaviors to get there while supporting your organizations WHY. Simon Sinek's Start with Why Take the example from Simon Sinek's book Start With Why of Bridgeport Financial.  https://www.bridgeportfinancial.com/ Who would have thought that a collections agency could build stronger longer lasting relationships with the in-debted person?  But they did, and it boils down to how they measure their people.  Their measures drive the behaviors that drive the results.  What Gets Measured Gets Done.  Be careful what you measure, it just might come to pass. Simon Sinek's Start With Why Learn more about #QualityMatters & Texas Quality Assurance LLC: Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

“If you are not taking care of your employees, people are not going to buy into it.” In today’s episode we are exploring why so many of us get an “icky feeling” where we maybe don’t get at others like Target or Costco.  Seems there is some basic trust that has been broken, and we all see it, but we have such a hard time putting out finger on it. Why instead of seeing ads for Walmart gave XYZ Billion Dollars to this charity or that charity, why not Walmart increased wages and benefits by XYZ Billion Dollars for their people one region at a time. Walmart in the early days in Bentonville Arkansas Sam Walton at Walmart’s height under his reign never earned more than about $350,000 and drove a pickup truck to work, and came in on Saturdays to help out at the local store.  Somehow, that spirit was lost and we all see it, but have a hard time placing out finger on it. for Sam Walton, Walmart was the How to his Why The same is true for your organization, and your team.  You have to stay true to the Why, and the Why cannot be “to provide competitive products & services and meet customer and stakeholder requirements”.  Don’t’ run with the generic corporate platitude, know your organization’s Why, live it, breath, and for you Quality Managers out there, document it in your Quality Policy and set objectives that help you achieve it!. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

This week's episode is from a presentation given by Kyle Chambers at the ASQ 1422 Christmas dinner. We all know QMS stands for Quality Management System, but we far too often neglect the System and focus too strongly on Quality Management. Habits play a vital role in the development of a System. We use an example of the "Tricky Triangle" and if you've ever been to Cracker Barrel, you know what I'm talking about. It is such a simple game, but wow can be hard to solve. However, once you've solved it a few times, it can be done in less than a minute. This problem solving game requires both skills from repeated operation (Habit) and critical thinking. These lessons can and aught be applied to our corporate training processes. For example, a landscape company that has a high rework rate might benefit from a simple lay down yard to test on and train their team on. Another example could be the crowded 50 or more people strong training events that might be better served in small groups. It is a balance act no doubt, to balance the needs of the individual with the needs of the budget. Thank you again to ASQ Section 1422 for inviting us out. It is always a pleasure and honor. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Today's episode is the first one we've actually sat down to record in a while. We've been busy putting out content from conferences recently. But today's episode is a lot of fun. Darci aka the Boss Lady has been amazed at the amazingly wide array of organizations that download some of our Free resources online

In this enlightening episode of #QualityMatters, we sit down with Chris Paris to unpack the latest amendment to ISO 9001, focusing on the pivotal inclusion of climate change risk assessments. As industries worldwide grapple with the escalating impacts of climate change, this amendment marks a significant step forward in integrating environmental sustainability with quality management principles. Join us as we explore how businesses can adapt to these changes, ensuring that their commitment to quality not only meets but exceeds the expectations in an era of environmental unpredictability. Discover the implications of this shift for quality professionals and organizations striving for excellence while contributing to a sustainable future. Episode 174 is a must-listen for those at the intersection of quality management and environmental stewardship. Oxebridge offers the following documents free of charge Free Guidance & Humor ISO 9001:2015/Amd 1:2024 Quality management systems Requirements Amendment 1: Climate action changes Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. Connect with Us on Social Media: LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. Facebook: Join our community on Facebook. Instagram: Get a glimpse of our world on Instagram. Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: iTunes: Listen and subscribe on iTunes. Spotify: Stream our episodes on Spotify. YouTube: Watch and subscribe on YouTube. Audible: Enjoy our podcast on Audible. Google/Android: Subscribe on your Android device via Google/Android. Remember, at #QualityMatters, we're dedicated to bringing you the best in quality management discussions, because Quality Matters!

Communication is a sorely overlooked and vital component of any Quality Management System. What do you do when your communication fails?  We are so accustomed to “turning the box green” but so many aspects of our communications cannot be measured by turning a box green.  What about when there is conflict between contractor and client? Lear more about Successful Communication and more at https://drrobpennington.com/ Set clear expectations, remove jargon, remove technical phrases and speak in the words of your client.  What is keeping them up at night?  What are they worrying about on the drive into work?  Focus on these ideas. What the key phrases they your clients and suppliers are using and concerned with?  If you are looking for implementation and collaboration you have to truly speak to their language.  This requires laying the foundation to communicate based on the client’s needs to avoid conflict.  SuccessfulWorkRelationships.com Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Thanks for tuning into the #QualityMatters Podcast. Let's start with a fun question here for the Oil & Gas World. Would a future president be able to stop to 'Frack'ing in the United States? Frac  vs Frack …  what’s the difference?  Well it's pretty straight forward, Frac is the term used in the Oil Industry for Hydraulic Fracking of rock to pump out oil and gas.  Water, sand and a bit of chemistry are sent down the hole, cracking the rock, the sand keeps the crack open while oil & gas are pumped out.  However, often times when more politically minded folks talk about it, they are talking about “Frack”ing F – R – A – C & K not F -R – A - C.  The loose term FRACK tends to talk about the entire Oil & Gas industry, so much far beyond the Frac’ing process.  Not just new wells, but millions of existing wells that are currently producing.  Oil Fields could decline at a sudden pace, from 12 million barrels a day in just the US, now short 2-3 million barrels a day worldwide. The ONLY place in the world oil output has been growing is in the United States over the past few years.  West Texas and Oklahoma are driving this increase.   World wide consumption and demand for energy is going up worldwide.  Regardless if you drive a Prius or an F-150 you’d be affected.  Texas alone is the 3rd largest producer of oil in the world.  Shutting down oil production in the US will shift power to the middle east and devastate all global economies.  Think about the billions of lives that will be immediately affected, from kids in poor African counties being denied access to Western medicine to your local Starbucks shutting down.  We are lifting more people from poverty every year than at any time in history.  We are LITERALLY fueling global success in the Oil & Gas Industry.  To turn the wells off will immediately stop that flow of success.  The US is one of 40 counties that matter for Oil Production.  There are still 39 other markets to move into if the US shuts down production, in areas such as Russia, or Ukraine, or Iran will be primed to increase Oil & Gas output.  On a different topic, it's fascinating how on the oil rig, speed is our number 1 priority , but in the factories, speed is not the number 1 factor. Speed might just be last on the priority list.  But our wells are often sub-optimal because speed is the first priority.  How much wasted effort and lost productivity is out there to be saved? We have to get rid of silo’s of information in the industry.   Drilling team – measured on speed.  Production & Reservoir folks should be giving feedback to the drilling team daily, and prepare better for the future. If the Reservoir folks were put in charge of drilling, it might take a year but the hole would be perfect.  How do you balance short term gains and long term success?  Business Forecasting – work on the best information possible and make and educated guess.  It might not work out that way, but set a target and be ready to pivot. Find out more about Richard Spears and Spears & Associates at the links below.Web https://spearsresearch.com/ Phone 918-496-3434 Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

This week's episode is from the DUG Mid Continent HART Energy Conference. We spoke with AIRIS Wellsite Services about Frac Sand, and the OSHA Requirements for it. Kyle was HIGHLY skeptical at first, as we are sure many of our listeners are. However it quickly became clear that there is a often serious hazard at play there that needs folks like AIRIS Wellsite Services to help assist with. Its not the"sand" or the "dust" that is the hazard here, see you can cough up that stuff if you breath in (not advocating breathing in sand or dust), but this super fine particulate that can build in the air. Daily PEL "permissible exposure limit" from OSHA for sine silica {Frac Sand} Quite an interesting episode for you today for sure. This interview and our one on one chats were very eye opening for us, we hope it is for you too. If you have any questions or thoughts, please let us know. If you need help from some folks with real world experience that want to help you keep your people safe, and keep your business profitable at the same time, check out AIRS. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance