Explore every episode of the podcast Talk'n Shopify with Zyber - eCommerce
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Revolutionising E-Commerce: Subscribable Bundles & Customer Loyalty with Recharge | 26 Mar 2024 | 00:31:50 | |
Join Felipe Zapata, Product Owner at Recharge, in a riveting discussion on the transformative power of subscribable bundles in e-commerce. Uncover how bundling subscribers show a remarkable 33% increase in product exploration willingness and enjoy a staggering 2x higher lifetime value. From strategic insights to customer experience enhancement and future trends, discover the secrets to success in this rapidly evolving landscape. Plus, gain exclusive tips on incentivising customer loyalty and optimizing LTV with innovative flows. Don't miss out on this game-changing conversation! https://rechargepayments.com/ | |||
| Streamlining Success: How Descartes Transforms Ecommerce Operations | 17 Jan 2024 | 00:45:00 | |
In this episode, we tackle the challenges of scaling ecommerce operations with insights from Tim Regan and Timothy Dick, leading the charge for Peoplevox in ANZ. Dive into discussions about common pitfalls faced by up-and-coming brands, signs to scale up with a Warehouse Management System, and innovative strategies for warehouse optimization. Ready to revolutionize your ecommerce operations? Click here to explore the efficiency solutions with Descartes and elevate your business game today! https://www.descartes.com/home | |||
| Personalisation - "Shop Like A VIP: How Personalisation Can Help Your Ecommerce Site Stand Out in a Sea of Competition | 05 Sep 2023 | 00:37:43 | |
Join us on Talk'n Shop as we welcome Aaron Roper from Rebuy. Delve into the power of personalizing upsells and cross-sells to boost your Shopify store's sales and customer lifetime value. Discover the versatility of Rebuy's tools, from AI-assisted product recommendations to streamlined checkouts, along with strategic insights from their success team. Learn about the 'Smart Cart' feature, incentivizing customers with free shipping and gifts. We wrap with a nod to our partnership with Rebuy and the silver linings of remote work culture. An enlightening listen for any e-commerce entrepreneur! https://rebuyengine.com/?ref=7 | |||
| Paid Advertising Trends for 2021 - Talk'n Shopify with Zyber | 15 Dec 2020 | 00:41:50 | |
How Important Is Paid Advertising for your eCommerce Store? This week we had two powerhouse guests from Reload Media join us. Emily Forrest (Head of Business Development) and Amy Scott (Digital Strategy Director) sat down (virtually) with us to talk about what is important when it comes to nailing a digital marketing strategy and meeting your customer where they are at every stage of the buyer’s journey. This episode is a goodie and as Waldo says at the end “I could talk about this all day with you guys’. Main topics covered this week were;
For a link to the 2021 Retail Playbook - https://bit.ly/2021-retail-playbook For more information about Reload Media - https://www.reloadmedia.com.au/ Want to get in touch with us at Zyber Digital? Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| eCommerce for APAC, The Year That Was... - Talk'n Shopify with Zyber | 08 Dec 2020 | 00:32:06 | |
This week we were joined by True Blue Aussie - Rhys Furner, Head of Partnerships & Sales Development at Shopify Plus APAC Region. Rhys Joined us from the Sunshine Coast of QLD to talk about the year that was and the future ahead for Shopify Plus in the APAC Region. We loved recording this episode and look forward to catching up with Rhys again soon! The topics that we covered in this episode include;
Some of the amazing statistics Rhys mentions in regards to Australian BFCM
You can find Rhys on LinkedIn here https://www.linkedin.com/in/rhysfurner/ And for more information about Shopify Plus - https://www.shopify.co.nz/plus For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| The Shopify Guy, Julian Bartram - Talk'n Shopify with Zyber | 01 Dec 2020 | 01:06:34 | |
This week we were joined in studio by one of our favourite people. Julian Bartram is our local go-to man for all things Shopify. Often referred to as ‘The Shopify Guy’, Julian is the New Zealand Shopify Community Manager. He is also a Shopify Merchant, running his own successful eCommerce store Body FX with his wife Yolanda. Julian is a Shopify native and has been connecting with other NZ merchants helping them succeed and grow. We knew having Julian on our podcast was a must, and we ended up with our longest episode to date as Julian was sharing absolute gold with us. In this episode, you can expect to hear;
You can find Julian through his website The apps Julian mentioned, Want to know more about Zyber? https://www.zyber.co.nz/ | |||
| Why Everyone is Raving About Gorgias - Talk'n Shopify With Zyber | 24 Nov 2020 | 00:22:11 | |
The Zyber team are always looking for the best apps to work with in order to optimise the merchant experience and in turn drive sales and revenue. That's why, when we discovered Gorgias we knew it was an absolute must-have solution for anyone with an eCommerce store. Over the last few weeks we've been in touch with Jackie Yap having her showcase Gorgias to our team and clients, and she's already one of our favourite people - that's why we had to have her on the podcast. Gorgias is a leading eCommerce helpdesk where businesses can manage all their customer communication channels in one platform – email, social media, live chat, reviews, and more, and automate up to 30% of commonly asked questions for increased productivity. Using machine-learning functionality takes the pressure off support and marketing teams and gives them the tools to manage a large number of inquiries at scale. Gorgias works with over 4,5000 eCommerce brands that include Steve Madden, KOOKAI, Merrell, Fjall Raven, Honey Birdette, Oatley, Timbuk2, and have a deep integration with Shopify, BigCommerce, and Magento where you can view customer information, automate responses, and segment leads through our platform to drive customer engagement, conversion, and retention. On any other helpdesk? No worries. They'll buy your contract out. Sign up here for a complimentary demo and your second month of access for free. Want to know more about Zyber? | |||
| Increasing Average Order Value - Talk'n Shopify With Zyber | 17 Nov 2020 | 00:46:08 | |
Leo and Waldo catch up again this week and have broken down the key tools every eCommerce, Shopify and Shopify Plus merchant needs to be using in order to increase average order value for both existing and new customers. For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| eCommerce Success with BedsRus - Talk'n Shopify With Zyber | 10 Nov 2020 | 00:38:52 | |
In this episode of Talk’n Shopify with Zyber - We had the pleasure of sitting down with the Samantha Clarke - Marketing manager for BedsRus New Zealand. Samantha Clarke has led the Marketing team at BedsRus for just over two tears and in that time has achieved great things. For Sam, getting into the eCommerce sphere early was game-changing for BedsRus and the Beds industry. Thanks to Zyber and Shopify Plus, BedsRus have been on a journey to success. Sam shares some of her industry insights and why it was so important to introduce eCommerce to the business. We also discuss how BedsRus have been riding the wave and uncertainty from Covid and how their strategy has changed throughout the year. A massive thanks to Sam for joining us on the podcast, we are sure that our listeners will learn a lot from your insight. https://www.bedsrus.co.nz/ SUBSCRIBE to this podcast on Anchor - https://anchor.fm/zyber-digital/episodes/Talkn-Shop-with-Zyber---Introduction-ellma4 Spotify - https://open.spotify.com/episode/3Zfel5U16E6fbsLNxtOaA2 For more information about Zyber Digital Visit our website - www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Is Black Friday Dead? - Talk'n Shopify With Zyber | 03 Nov 2020 | 00:42:48 | |
Whilst Black Friday is traditionally a US holiday, it undoubtedly influences eCommerce merchants and online shoppers on a global scale. 2020 has been an unusual year, to say the least, but the question remains as to whether this year's events will have an impact on the consumer shopping behaviours during the holiday season. Will demand increase, or will the impacts of Covid 19 reduce the number of shoppers this holiday season? How should merchants prepare and what steps should they already be taking to gear up for the coming months? In this week’s episode, Waldo (Senior Digital Strategist) and Leo (General Manager) deep dive into some key stats from Shopify Plus about the anticipated shopping behaviours of US holiday shoppers for 2020, how these stats will be reflected for APAC shoppers and how eCommerce merchants should prepare. For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups https://www.facebook.com/groups/shopifynz/ https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Intro to Shopify Plus with Chris Spence - Talk'n Shopify With Zyber | 27 Oct 2020 | 00:42:29 | |
Welcome to our first official episode of Talk'n Shop with Zyber! We were so lucky to have special guest Chris Spence from Shopify Plus join us this week to share insights about Shopify Plus and why it is the premium eCommerce platform. Zyber are proud to be NZ's leading Shopify Plus Partner. We hope you enjoy this episode and don't forget to subscribe to stay up to date tohave a new episode downloaded every Wednesday. For more information about Shopify Plus - https://www.shopify.co.nz/free-trial?ref=zyber-limited For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups https://www.facebook.com/groups/shopifynz/ https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Introduction - Talk'n Shopify with Zyber | 27 Oct 2020 | 00:08:41 | |
Welcome to our brand new podcast! Talk'n Shopify with Zyber is a podcast that provides insights, tips and tools for all eCommerce businesses, marketing managers and owners. With special industry insiders and some top-performing eCommerce merchants, we hope that this podcast will help you and your business succeed online. For more information about Zyber Digital Visit our website - www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups https://www.facebook.com/groups/shopifynz/ https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Mastering Email with Klaviyo: Strategies & Successes with Shopify Merchant Good George | 29 Aug 2023 | 00:56:31 | |
Zyber's Talk'n Shopify: Dive into our riveting discussion on Klaviyo's game-changing impact on businesses! Featuring insights from David (Zyber), Kat (Klaviyo), and Josh (Good George), we explored real-world success stories, marketing strategies, and the transformative power of Klaviyo. Whether you're deep in the marketing realm or just kickstarting your business, this session is packed with invaluable tips and inspiration. Don't miss out on these insights that powered businesses to new heights! 🔥🚀 📩 Klaviyo - Dive deeper into the world of email marketing with Klaviyo. Explore their solutions and witness the change they bring to businesses around the globe. Check them out here: https://www.klaviyo.com/partners/signup?utm_source=0010V00002Q1zU6QAJ&utm_medium=partner 🍻 Good George - Looking for quality brews and more? Don't miss out on what Good George has to offer. Visit them at: | |||
| Powering Up E-commerce with Interactive Shoppable Videos by VideoWise | 22 Aug 2023 | 00:34:13 | |
Brace yourself for another intriguing episode of Talk'n Shop as we delve into the thrilling world of interactive, shoppable videos. This riveting conversation navigates the transformative power of shoppable videos, their influence on user experience, and how they boost sales. With expert insights into video analytics, we demystify how understanding user behavior can lead to tailored experiences and increased engagement. Explore the seamless integration of popular social media platforms like TikTok, Instagram, and YouTube with your business to supercharge user engagement and conversions. Packed with real-world examples of successful shoppable video strategies and tips on leveraging data-driven insights, this episode is a must-listen for anyone eager to get ahead in the dynamic world of e-commerce. | |||
| Episode: Integrating Online & In-Store Experiences with Shopify | 15 Aug 2023 | 00:46:52 | |
Jump into this electrifying episode of Talk'n Shop with Leo, Zyber, and Shopify's Elias Savvakis. Uncover secrets behind Apple's winning retail strategy and learn about the power of Shopify's Point of Sale (POS) system. Discover how merging online and in-store experiences can boost your business and how Shopify is leading this retail revolution. From seamless transactions to groundbreaking marketing tactics, this episode is a deep-dive into the future of omnichannel retail. | |||
| UX & Reviews: Leveraging Reviews and Testimonials for Higher Sales - Okendo | 02 Aug 2023 | 00:41:07 | |
In this episode, our hosts David and Waldo go behind the scenes of ecommerce with the dynamic Lindsay Kalinsky from A Okendo. They reveal top-secret product releases, illuminate the art of customer retention through personalized experiences, and showcase the seismic power of word-of-mouth marketing. Boost your business with insights on Google Seller Ratings and Google Shopping integration, while exploring the rewarding world of customer referrals. Buckle up for a riveting ride full of ecommerce strategies, unforgettable anecdotes, and a thrilling vision of the future. Don't miss out on this invaluable knowledge explosion, subscribe now! 🔥 For more information about Zyber Digital | |||
| Shopify Summer 23' Edition - Unhinged | 31 Jul 2023 | 00:27:58 | |
Dive into the thrill of Shopify's latest updates with Leo and Waldo in this exhilarating episode! They get you up to speed on the game-changing AI features - Sidekick and Magic, that supercharge store management and customer interaction. Get a sneak peek into the one-page checkout, the user-friendly Shop app, and the smart order routing that's set to revolutionize e-commerce. They also talk about the fascinating Shopify Bundles and the drop-shipping feature, Collected, that's making waves in the US market. Learn how Shopify is giving power back to merchants and why it's the "Amazon killer" you need to watch out for! Tune in for an engaging deep-dive into the world of e-commerce innovation.
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| AI & E-commerce: How The Kai Box Utilizes AI on Shopify | 25 Jul 2023 | 00:38:23 | |
Strap in for a whirlwind tour of e-commerce's future in Episode 4 of Talk'n Shopify! John Mellows from The Kai Box joins us for a deep dive into subscriptions, AI magic, and tech tips. Discover how email marketing is turbocharging growth and how the unique shopping habits at Countdown can inspire us all. Leo emphasizes the underutilized potential of AI and provides must-know tips for your workflow. Still unsure about AI? By the end, we're sure you'll be a convert! Don't get left behind in the digital dust. Tune in now for an exhilarating ride!
For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Innovate or die. Hot seat with Leo & Waldo | 18 Jul 2023 | 00:40:08 | |
Talk'n Shopify' brings you an action-packed podcast episode with Leo and Waldo. Discover the hottest eCommerce trends that'll transform your online store into a powerhouse. Watch out for Waldo's epic rants about eCommerce website blunders that'll make you laugh and learn! For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Delivery speed vs free shipping: The impact this has on user experience | 11 Jul 2023 | 00:45:41 | |
This episode unveils the power of delivery speed, free shipping, and automation in transforming user experience. Partner Manager Hakan Steel shares game-changing insights on over-communicating shipping updates to keep customers engaged. Prepare to be captivated as we redefine customer satisfaction and revolutionize your e-commerce strategies. Get ready to unleash the full potential of user experience! For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| The Resurrection Edition - We're Back, Bitches! | 04 Jul 2023 | 00:48:33 | |
Guess who's back? Talkn' Shop returns with a vengeance, bringing you hilarious stories, mind-blowing insights, and top-notch guests. Join us as we spill the tea on our hiatus adventures, including that unforgettable encounter with Leo at a Z petrol station. Plus, get the scoop on the latest online sales trends in Q1 2023. Smart minds tune in, and this episode is your ticket to digital optimization. For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| B2B Ecommerce Unraveled: SparkLayer's Seamless Approach to Wholesale and Beyond | 04 Dec 2023 | 00:26:35 | |
Ever wondered how to streamline your ecommerce operations, especially when diving into the world of B2B? Alex Weston from SparkLayer, sheds light on the intriguing universe of B2B ecommerce. 🌐 Within this episode, Alex walks us through the genesis of SparkLayer and its mission to harmonize B2B functionalities without sidelining the B2C shopping experience. Discover emerging trends in B2B ecommerce, the importance of versatile payment options, and the ins and outs of integrating back-office systems seamlessly. Plus, gain insights on the emotional rollercoaster of embarking on the B2B journey and how platforms like SparkLayer are making the process smoother than ever. If you're on the fence about diving into wholesale or enhancing your existing B2B operations, let Alex's expertise guide you. Dive in and revolutionize your B2B game! 🚀🛍️ | |||
| How to respond to reviews? | 18 Oct 2022 | 00:07:11 | |
Responding to reviews is your opportunity to shine in front of current and future customers. 4.3 is stated as the optimal rating for customer reviews, so how can merchants manage negative reviews? Listen to this episode as David shares some nuggets of gold around responding to reviews:
For more information on Okendo For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Enhance CX with wishlists. | 11 Oct 2022 | 00:07:19 | |
Let’s chat about how wishlists can enhance shoppers’ online experiences! A wishlist is an eCommerce function, allowing customers to create personalised collections of products they want to buy and save for later. In this episode David shares:
For more information about Wishlist Plus: For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Avoid feeling overwhelmed with data analysis. | 04 Oct 2022 | 00:06:51 | |
Data analysis is crucial for eCommerce merchants, but it can be overwhelming at times! We’ve moved from limited data available, to multiple platforms, making it time-consuming and tricky to know what to focus on. In this episode, David shares insight on:
For more information on Glew For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Grow your CRO with A/B testing. | 27 Sep 2022 | 00:07:29 | |
In this week’s episode of A Shot of Caffeine, we discuss the powerful A/B feature of Klaviyo which eliminates the guesswork from each campaign. A/B testing is an experiment, showing users different variations at random. But how can eCommerce merchants really leverage this tool? Listen to this episode to discover:
For more information about Zyber's Klaviyo packages: https://www.zyber.co.nz/services/email-sms-marketing/ For more information about Klaviyo, the data-driven platform for email and SMS marketing: For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Getting started with subscriptions. | 20 Sep 2022 | 00:08:38 | |
Are you looking to get started with subscriptions? By 2025 subscriptions are estimated to be a $500billion market. 60% of subscriptions have been in place for more than one year. Listen to this episode of practical tips as we discuss:
Episode of Talk’n Shopify: Understanding the power of subscriptions with Recharge https://spotifyanchor-web.app.link/e/5BhZRJDBIsb For more information about Recharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Google Shopping. | 13 Sep 2022 | 00:06:55 | |
Get higher conversions and more real estate with Google Shopping. Google Shopping allows users to search for products across eCommerce websites and compare prices between different merchants. In addition, Google Shopping ads convert 30% higher than text based ads. In this episode we discuss the importance of being listed as a merchant:
Google Shopping: https://shopping.google.com/?nord=1 For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| The importance of a welcome flow. | 06 Sep 2022 | 00:09:39 | |
What makes your brand tick? How can you portray this message to your customers? In this short episode we chat about the importance of a crafted welcome flow when it comes to your online store. This is a critical moment in the customer lifecycle, and one of the most opened email flows. A welcome flow is an eCommerce brand's chance to greet their customers and convey their brand, like a retail store would when customers enter their store. Listen to this short episode of practical tips as David discusses:
From the show: More information about Klaviyo, the data-driven platform for email and SMS marketing: TED Talk by Simon Sinek: How great leaders inspire action: For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Building points-free loyalty. | 30 Aug 2022 | 00:09:00 | |
Are you looking to engage your customers without a points system? In this short episode of A Shot of Caffeine, we discuss strategies that brands can use to build points-free loyalty, create memorable experiences and retain customers. Listen to this episode as we explore:
For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Why should you use a quiz? | 24 Aug 2022 | 00:09:16 | |
Let’s discuss how you can leverage a quiz across your eCommerce store. Quizzes enable merchants to enhance customer experiences on-site. Additionally, they also help brands build customer relationships by understanding their customers’ zero-party data. Listen to this episode of A Shot of Caffeine as we discuss:
Find a quiz app for you: Octane AI: Revenue Hunt: For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Using attributes in reviews. | 22 Aug 2022 | 00:07:57 | |
Personalisation is super powerful across your customer reviews. In this episode we discuss how brands can use zero-party data and attributes to enhance their reviews and UGC. 91% of consumers are more likely to shop with brands that provide product recommendations that are personal to them.* Listen to this short episode of practical tips as David discusses:
Find a reviews app for you: Okendo Smile Yotpo For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq *Source: Okendo | |||
| Breaking Records: Leo's Black Friday Cyber Monday Playbook Revealed! | 17 Nov 2023 | 00:14:43 | |
Dive into a bonus episode of Talk'n Shop as Leo, the CEO of Zyber, takes the mic to spill the secrets of Black Friday Cyber Monday success! 🛍️ Get ready for a masterclass in breaking historical records as Leo shares exclusive tips, innovative strategies, and insider insights that can elevate your BFCM game. Whether you're a seasoned pro or just starting, this episode is your golden ticket to making this shopping season legendary. Tune in now and supercharge your holiday sales! 🔥 To listen to the full live event with Stanely Henrey from The ATTN Seeker and Geoff Luyk from Starshipit click here: | |||
| Omnichannel customer service. | 17 Aug 2022 | 00:08:13 | |
Providing customer care is crucial for eCommerce merchants striving for growth. However, this doesn’t have to come at the expense of time and costs to your business. Hear from our Growth Strategist about how an omnichannel communication strategy can enhance your eCommerce business. Listen to this episode of A Shot of Caffeine as David shares:
For more information about Gorgias, a powerful unified helpdesk: Listen to our full episode with Joel Tregoning from Gorgias about increasing automation and growing your business with Gorgias: https://spotifyanchor-web.app.link/e/6hwH86QBosb For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Abandoned cart flow. | 15 Aug 2022 | 00:07:42 | |
We’re back with a Shot of Caffeine to share practical tips about the most important flow you can set up in Klaviyo: the abandoned cart flow. Abandoned shopping carts account for US $18 billion in lost revenue annually. The global average: 69.75 % of carts will never make it through the check out process.* Listen to this short episode of practical tips as David discusses:
For more information about Klaviyo, the data-driven platform for email and SMS marketing: Talk’n Shopify episode with Klaviyo x Kulani Kinis podcast episode: Part 1: https://spotifyanchor-web.app.link/e/assoivv7isb Part 2: https://spotifyanchor-web.app.link/e/assoivv7isb For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq *Source: The Future of Customer Engagement and Experience | |||
| Reviews: what, why, how? | 10 Aug 2022 | 00:07:43 | |
In this succinct episode of practical tips, we discuss the importance of integrating reviews into your eCommerce store. 99% of customers read reviews before making a purchase, and if you have reviews on your site, users feel 71% more comfortable purchasing a product.* Listen to this short episode of practical tips as David discusses:
Find a reviews app for you: Okendo Smile Yotpo For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq *Source: Okendo | |||
| Dealing with unengaged subscribers. | 08 Aug 2022 | 00:09:32 | |
In our first episode of a Shot of Caffeine, David shares practical tips on how to ensure you have a highly engaged customer base in Klaviyo. Unengaged subscribers cost merchants time and money. Listen to this short episode of practical tips as David discusses:
For more information about Klaviyo, the data-driven platform for email and SMS marketing: For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Grow a brand with lifecycle marketing - Part 2 | 19 Jul 2022 | 00:24:43 | |
It’s our Season 4 finale! How do you prepare for SMS marketing? How does it compliment email marketing? How do you engage with the right customers at the right time? In this two part episode, Waldo and David are joined by Robert Gibson, Lead Partnerships APAC at Klaviyo and Alexander Babich, Founder of Kulani Kinis. Klaviyo is a unified customer platform that enables brands to turn customer transactions into long-term relationships at scale. Alex and his wife started Kulani Kinis as a passion project. 8 years later they reported $21m of revenue in one financial year. The brand is a long-term user of Klaviyo, and joins 10,000+ other brands using Klaviyo’s SMS features to engage with their customers. Listen to this episode as we discuss Klaviyo’s new features, and how you can leverage 2-way SMS marketing to take your customer experience to the next level. If you haven’t already, check out part 1 as we look at how Klaviyo can assist with growing your database, providing better experiences across the customer lifecycles, and turning transactions into long-term customers. For more information about Klaviyo, the data-driven platform for email and SMS marketing: https://www.klaviyo.com/partner/signup?utm_source=0010V00002Q1zU6&utm_medium=partner Kulani Kinis website: https://www.kulanikinis.com/ For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Grow a brand with lifecycle marketing - Part 1 | 12 Jul 2022 | 00:38:51 | |
Unleash growth and get a 90x ROI with Klaviyo’s email marketing. In this two part episode, Waldo and David were joined by Robert Gibson, Lead Partnerships APAC at Klaviyo and Alexander Babich, Founder of Kulani Kinis. Marketers need to get smart about how they interact with their customers and use their data to create enhanced experiences. Klaviyo is a unified customer platform that enables this, empowering brands to turn customer transactions into long-term relationships at scale. Alex and his wife started Kulani Kinis as a passion project, and 8 years later they reported $21m of revenue in one financial year. The brand is a long-term user of Klaviyo, testing its limits, and as a result they see 30-40% of their business coming through Klaviyo. Watch or listen to part 1 as Robert and Alex deep dive into how Klaviyo can assist with growing your database, providing better experiences across your customer lifecycles and turn transactions into long-term customers. Part 2 will be released next week as the team discuss how SMS can compliment your email marketing, and how to prepare for it. For more information about Klaviyo, the data-driven platform for email and SMS marketing: https://www.klaviyo.com/partner/signup?utm_source=0010V00002Q1zU6&utm_medium=partner Kulani Kinis website: https://www.kulanikinis.com/ For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Shopify Editions: connect to consumer (Summer ‘22) | 05 Jul 2022 | 00:35:53 | |
Take your Shopify store to the next level with 100+ new product updates! Shopify has launched Shopify Editions: connect to consumer (Summer ‘22) which includes exciting features as the platform grows from strength to strength. With B2B on Shopify, Shopify Audiences, Functions, Hydrogen and more, the latest update gives merchants a competitive edge and provides better user experiences for them and their customers with more personalisation, customisation and streamlined integrations. Listen to this episode as Leo and Waldo discuss the key game changers from this update. For more information about Shopify Editions Summer ‘22: Merchant information: https://www.shopify.com/editions/summer2022#audiences Developer information: https://www.shopify.com/editions/summer2022/dev#pixels Thanks to our sponsors, Recharge and Klaviyo! For more information about Recharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information about Klaviyo, the data-driven platform for email and SMS marketing: https://www.klaviyo.com/partner/signup?utm_source=0010V00002Q1zU6&utm_medium=partner For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| How can brands incorporate NFTs? | 28 Jun 2022 | 00:30:45 | |
NFTs and eCommerce - are they the future of selling online? It has been 18 months since we first mentioned NFTs on our podcast. It has been interesting seeing this topic evolve and all the action around it. $44.2 billion of cryptocurrency sent to smart contracts associated with NFT marketplaces, up from just $106 million in 2020, according to a report by Chainalysis. By 2026, 25% of people will spend at least one hour a day in the metaverse for work, shopping, education, social, and entertainment, according to Gartner Inc. As brands, it’s our job to follow people’s interests and create experiences they can extract value from. When it comes to the metaverse, it’s about showing people why these experiences are meaningful and why they would want to join. From memberships, to loyalty and smart contracts, there are a number of ways brands can create value and connect with their customers through NFTs. Listen to this week’s episode as Leo and Waldo discuss where this value lies, the opportunities for brands using NFTs, and how other brands are using them. Thanks to our sponsors, Recharge and Klaviyo! For more information about Recharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information about Klaviyo, the data-driven platform for email and SMS marketing: https://www.klaviyo.com/partner/signup?utm_source=0010V00002Q1zU6&utm_medium=partner For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Increase automation and grow with a unified helpdesk | 21 Jun 2022 | 00:33:51 | |
With the increase of inflation around the world, combined with a staff shortage, many businesses are looking to tighten their belt when it comes to utilising their tech stack. Gorgias is a powerful tool, with a lot of functionality, so this week we discuss how merchants can use it to improve their customers’ experience while automating workload and reducing business overheads. Gorgias is a unified help desk, enabling merchants to manage all of their customer communications in one place, including email, live chat, social channels, and reviews. We were joined by Joel Tregoning, Partnership Manager at Gorgias, who has been in the eCommerce space for the past six years to discuss how brands can leverage Gorgias to increase personalisation, integrate with marketing channels and provide another sales channel. Listen to this episode to see how this powerful app can increase automation, reduce overheads, and grow revenue! For more information about Gorgias, the Number 1 rated helpdesk for eCommerce merchants click here for 2 months FREE - https://gorgias.grsm.io/zyberpodcast For more information about Recharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Do you have the right integrations in place? | 14 Jun 2022 | 00:49:14 | |
Are your eCommerce store and retail POS running synchronised? Are your business processes costing you time and money? How do you find the ideal tech stack to reach you business goals? We were joined by Jeffrey Atizado, CEO at SMB Consultants. Zyber has a long-standing relationship with SMB Consultants, the original cloud integrator. SMB Consultants have been a platform agnostic business offering advice and implementing better processes for retail, wholesale and manufacturing businesses for over 10 years by working in between merchants and bookkeepers. If your bookkeeper is managing different systems and stock through your eCommerce website, retail store, and buy now pay later payments, it can cost businesses time and money. Listen to this week’s episode as we discuss with Jeffrey how a cloud integrator will save time through automation, increase sales and future proof your retail business. Thanks to our sponsors, Recharge and Klaviyo! For more information about Recharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information about Klaviyo, the data-driven platform for email and SMS marketing: https://www.klaviyo.com/partner/signup?utm_source=0010V00002Q1zU6&utm_medium=partner Learn more about SMB Consultants or book a free discovery call - https://www.smbconsultants.com.au/ For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| The Business of Well-being: Insights from Lisa Ngoy of She's Back NZ | 20 Oct 2023 | 00:29:11 | |
Join us for a conversation with Lisa Ngoy, the heart behind She's Back NZ. In this episode, we delve into Lisa's fresh approach to self-care through subscription boxes tailored for periods. We explore how she emphasizes the importance of streamlining business processes, the way she's nurtured genuine brand trust through feedback, and her journey in cultivating a tight-knit community of subscribers. As Lisa shares her candid experiences in entrepreneurship, it's a reminder of the subtle art of fostering connections in the business world and the thoughtful essence of self-care with She's Back NZ. www.shesback.co.nz | |||
| Understanding the power of subscriptions with Recharge | 07 Jun 2022 | 00:32:01 | |
Merchants are faced with the ongoing challenges of both how to acquire customers, and secondly, how to retain them. Powering over 15,000 brands, Recharge offers subscription services for eCommerce merchants to help them turn one-time transactions into customer relationships. We loved chatting to our Recharge Partnership Manager, Callie Calimlim who has a wealth of knowledge in sales and eCommerce, about how subscriptions help merchants succeed online and therefore, can change their whole business model. Listen to this episode to see how subscriptions can increase LTV and AOV, boost customer loyalty and provide brands with customer and revenue insight. Thanks to our sponsors, Recharge and Klaviyo! For more information about Recharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information about Klaviyo, the data-driven platform for email and SMS marketing: https://www.klaviyo.com/partner/signup?utm_source=0010V00002Q1zU6&utm_medium=partner For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip Follow us on Instagram - zyberhq | |||
| Unpicking Shopify Scripts & Flows | 31 May 2022 | 00:16:38 | |
Do you keep hearing the buzz words Shopify ‘Flow’ and ‘Scripts’ and want to know more? In this episode our Shopify experts Leo and Waldo answer it all: What they are? Who are they for? How can you leverage these to enhance your eCommerce store? Listen to this episode to see how these features can improve your business from customer experience, risk management, discounts and more! For more information about ReCharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information: Shopify Flow: https://bit.ly/3N2Ytpg Shopify Scripts: https://bit.ly/3abxPMs For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Scaling eCommerce with Shopify Plus - Fish City Hamilton | 24 May 2022 | 00:46:42 | |
Growing at scale while meeting consumer needs is a juggling act, but Fish City Hamilton is staying ahead of the curve when it comes to building a brand through their eCommerce and marketing strategy. This week we were lucky to be joined in-person in our studio by the Fish City Hamilton team. Marketing & eCommerce Manager Josh Tweedie, and General Manager Max Christensen share their brand journey from how Fish City Hamilton has evolved from an established family business in 1992 to a growing company with three eCommerce brands. In this episode, Max and Josh share insight into their recent cross-migration to Shopify Plus 2.0, challenges they face as a fast-growing business, and their advice for merchants. For more information about Fish City Hamilton Fish City Hamilton: https://www.fishcityhamilton.co.nz/ FC Boats: https://fcboats.co.nz/ Hunting and Outdoors: https://huntingandoutdoors.co.nz/ Thanks to our sponsors, ReCharge and Klaviyo: For more information about ReCharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information about Klaviyo, the data-driven platform for email and SMS marketing: https://www.klaviyo.com/partner/signup?utm_source=0010V00002Q1zU6&utm_medium=partner For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Shopify v Shopify Plus | 17 May 2022 | 00:20:06 | |
Looking to upgrade to Shopify Plus? Or are you deciding whether to cross-migrate to Shopify or Shopify Plus? This episode is for you! One of Shopify Plus’ biggest competitors is Shopify itself, and in this episode Leo and Waldo compare the key differences between the two. Considering Markets, Scripts, Launchpads, Flows and more, this quick-fire episode highlights what to consider when choosing the right platform for your store. From your eCommerce goals to annual revenue, listen in to see how these platforms stack up. Thanks to our sponsors, ReCharge and Klaviyo: For more information about ReCharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information about Klaviyo, the data-driven platform for email and SMS marketing: https://www.klaviyo.com/partner/signup?utm_source=0010V00002Q1zU6&utm_medium=partner For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| Prevent chargebacks, increase revenue with Spotrisk | 10 May 2022 | 00:36:11 | |
Every merchant hates a chargeback. Fraud rates across Shopify stores are increasing by 20% YOY. So why is fraud protection often an afterthought when it comes to managing your eCommerce store? John Gregoriadis and Jordan Lewis, founders of Spotrisk, a new NZ-based fraud protection platform here to help give you peace of mind for your Shopify store join us this week. With a background in the technology and retail scenes, Jordan and John saw issues with in-store shoplifting and knew it was still going to pose a risk for online merchants. Nearly 21% of Shopify stores pose a risk to their customers, and it is estimated there is $20 billion at risk in 2022. Listen to this episode to learn about who is at most risk, how you can identify fraudsters and ultimately, how to keep your Shopify store secure. Thanks to our sponsors, ReCharge and Klaviyo: For more information about ReCharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings: For more information about Klaviyo, the data-driven platform for email and SMS marketing: https://www.klaviyo.com/partner/signup?utm_source=0010V00002Q1zU6&utm_medium=partner For more information about Spotrisk Website - https://bit.ly/3NNQYmP Shopify App listing - https://apps.shopify.com/spotrisk Facebook - https://www.facebook.com/Spotrisk Spotrisk explainer video - https://youtu.be/SQHbRQdPl8s For more information about Zyber Digital Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||
| eCommerce Growth Strategy | 03 May 2022 | 00:50:59 | |
Long term strategy = long term growth. Where do you want to be tomorrow? Already on Shopify but looking to scale your omnichannel strategy? This episode is for you. Meet David Visser, Key Account Manager for the Growth Strategy team here at Zyber. This episode focuses on thought leadership; what do merchants need to include long after their eCommerce website is live, and when should you consider creating a long-term agency partnership? From reviews, segmentation, and developing email marketing, David shares insider tips for merchants who are looking to take it up a notch. Ultimately, bigger conversion rates mean bigger ROI for your business! Thanks to ReCharge and Gorgias for being such great sponsors. For more information about ReCharge, the leading subscription management solution helping ecommerce merchants of all sizes launch and scale their subscription offerings. For more information about Gorgias, the Number 1 rated helpdesk for eCommerce merchants click here for 2 months FREE - https://gorgias.grsm.io/zyberpodcast For more information about Zyber Digital Growth Strategy - https://www.zyber.co.nz/services/growth-strategy/ Visit our website - https://www.zyber.co.nz Follow us on Facebook - https://www.facebook.com/zyberwebdesign/ Join our exclusive Facebook insider groups Shopify NZ - https://www.facebook.com/groups/shopifynz/ Shopify VIP - https://www.facebook.com/groups/shopifyvip | |||