Talking Shop by Retail Sector – Details, episodes & analysis

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Podcast Talking Shop by Retail Sector

Talking Shop by Retail Sector

Mulberry Media

Business
Business

Frequency: 1 episode/8d. Total Eps: 135

Hosting podcast Unknown
Welcome to "Talking Shop", powered by Retail Sector. We go behind the scenes of the ever-evolving retail industry, bringing you intimate conversations with the sector's luminaries and high-achievers. Every week, we navigate the challenges, celebrate the triumphs, and dissect the strategies that shape the world of retail. Whether you're a seasoned executive or a budding entrepreneur, Talking Shop offers invaluable insights to help you stay ahead. Tune in and level up your business acumen.
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Score global : 58%

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...With Victoria Ward, Former Tesco Head of Merchandising

Season 1 · Episode 1

jeudi 14 septembre 2023 • Duration 38:43

This week we're joined by Victoria Ward, a retail consultant at First Friday, who has almost three decades of merchandising experience. We discussed her journey to becoming head of merchandising at Tesco, the close relationship between buyers and merchandisers, and how stock and cash flow are two sides of the same coin.

...With Joe Wykes, CEO of Jollyes (Pet Food & Accessories Chain)

Season 1 · Episode 2

jeudi 14 septembre 2023 • Duration 48:06

This episode we meet Joe Wykes, CEO of Jollyes, the pet food and accessories retail chain. We discussed Joe's careers path up to and including his appointment as CEO of Jollyes, how the company reached £100m in turnover, how the company ethos creates great staff engagement and customer service, what he's learned about acquisitions and which Jim Carrey movie is his favourite. Michael Northcott is your host for this episode.

...With Felicity Gain, Smile Science Harley Street

Season 1 · Episode 11

jeudi 2 novembre 2023 • Duration 41:52

This week we spoke with Felicity Gain, business development manager for Smile Science Harley Street. We spoke about her career as a buyer for Harrods, Sainsbury's and Superdrug, among others; what it's like having worked on both sides of the buyer/supplier relationship; and how AI, technology and the sustainability expectations of consumers are changing the cosmetics retail landscape. This episode is sponsored by Avalara: https://www.avalara.com/eu/en/index.html

Alix McCaffrey on data, creativity & consumer trends at HelloFresh

Season 3 · Episode 35

jeudi 11 septembre 2025 • Duration 40:41

On this episode we are joined by Alix McCaffrey senior director of product at HelloFresh. Alix shares insights on changing UK consumer behaviour, lessons from direct-to-consumer retail, and building a balance between data and creativity. She also discusses category expansion, affordability versus premiumisation, and the biggest drivers of consumer engagement in the years ahead.

From setbacks to a sleepwear empire: Peter Alexander on building a global brand

Season 3 · Episode 36

jeudi 18 septembre 2025 • Duration 40:09

On this episode of Talking Shop we are joined by Peter Alexander, the “Pyjama King” and founder of the iconic eponymous sleepwear brand. Peter shares his journey from early challenges and unexpected setbacks to building a playful, global retail empire. We discuss how he turned obstacles into opportunities, the importance of brand identity, what makes the UK retail market attractive, and how he continues to keep the brand relevant across generations.

From Snap to shop: Rachel Levy on the future of immersive commerce

Season 3 · Episode 37

jeudi 25 septembre 2025 • Duration 26:12

On this episode of Talking Shop, we’re joined by Rachel Levy, head of Retail and Lifestyle at Snap, to discuss how AR and immersive tech are transforming retail. We cover reimagining the customer journey, redefining ROI, fresh insights into Gen Z shopping behaviours, and the balance between entertainment and commerce as social platforms become shopping destinations.

AI with empathy: Rethinking the future of customer experience

Season 3 · Episode 38

jeudi 2 octobre 2025 • Duration 40:19

On this episode of Talking Shop we are joined by Erol Ayvaz, CEO & Founder of Serve First. We dive into the biggest CX challenges facing retailers today, how AI is reshaping customer experience, and the pitfalls of poor feedback management. Erol also explores whether AI could play a more emotional role in CX — understanding tone, empathy, and sentiment in real time — and what the customer journey of the future might look like.

Building careers, not just stores: Sarah Taitt on growth and culture at Wickes

Season 3 · Episode 39

jeudi 9 octobre 2025 • Duration 51:01

On this episode of Talking Shop, we are joined by Sarah Taitt, Chief Property and Services Officer at Wickes. Sarah shares the story of her career in retail, from early lessons and mentors to stepping into senior leadership. We discuss the authentic company culture at Wickes and how it helps prepare its talent for future success, how best to foster the skills needed to progress into executive roles and why championing social mobility and diverse talent pipelines is essential to the future of retail.

Design alchemy: Turning retail spaces into brand magic

Season 3 · Episode 40

jeudi 16 octobre 2025 • Duration 44:59

On this episode of Talking Shop we’re joined by Sarah Fairhurst, Creative Director and Board Member at Dalziel & Pow. Sarah shares insights from her work with iconic brands like Guinness and Primark, exploring what makes retail identities resonate today. We discuss balancing brand consistency with innovation, the evolving role of in-store design, and how retailers of any size can elevate experiences through thoughtful creativity.

Breaking barriers: How Purpl is redefining value for disabled shoppers

Season 3 · Episode 41

jeudi 23 octobre 2025 • Duration 36:13

This week, we are joined by Georgina Colman, founder of Purpl — the UK’s first discount platform for the disabled community. We talk about the hidden costs of living with a disability, why inclusive pricing matters, and how retailers can better serve disabled customers. Georgina also shares insights on the Purple Pound and her vision for a more accessible and equitable retail landscape.

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