Explore every episode of the podcast Talking Hospitality podcast
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Is Hospitality Really Getting Better at Looking After Its People? | 21 Oct 2026 | 00:26:50 | |
Is wellbeing in hospitality genuinely improving, or are too many people still reaching crisis point because the pressures of the job remain too high? Timothy R Andrews is joined by Mark Lewis, Chief Executive of Hospitality Action, to look at what the rising demand for the charity’s support tells us about working in hospitality today. They discuss financial hardship, mental health, staffing pressures, managers becoming “accidental counsellors”, Employee Assistance Programmes and why looking after people is both a duty of care and a retention issue. Mark also explains what happens when someone contacts Hospitality Action, from emergency grants and housing support to benefits advice, counselling and practical help at some of the most difficult moments of their lives. The conversation asks a difficult question: hospitality talks much more openly about wellbeing than it once did, but have working practices changed enough to match the conversation? What we cover
This episode is sponsored by Tork , a leading global professional hygiene brand. Tork helps hospitality businesses create easy-to-maintain, comfortable washrooms that work better for businesses and guests. When guests have a positive washroom experience they're more likely to stay longer, spend more and leave with a better impression of your venue. Useful links
If you work in hospitality and need support, Hospitality Action’s 24/7 helpline is 0808 802 0282. Keep exploring Talking HospitalityDiscover more conversations, practical ideas and industry perspectives from Talking Hospitality. | |||
| What does "Transparency" mean in Hospitality? | 23 Sep 2026 | 00:35:19 | |
How transparent should hospitality leaders really be with their teams? It is easy to say that businesses should communicate openly. It is rather harder when the decision involves pay, difficult trading conditions, organisational change or something people simply do not want to hear. In this episode, Timothy R Andrews is joined by Adena Cahill, Molly Davis, Joe McDonnell and Dan Hawkie to explore what transparency actually looks like in a hospitality business, and why simply sending an email, posting a policy or putting something on the staff app does not necessarily mean you have communicated it. The conversation looks at the relationship between trust, communication and leadership, why people increasingly want to understand the reasoning behind decisions, and how leaders can involve their teams without pretending that every decision can be made by committee. As the panel discusses, people may not always agree with the outcome, but understanding how and why a decision was made can make a considerable difference. Money inevitably enters the conversation too. Tips and tronc provide a particularly clear example of why transparency matters, especially when decisions directly affect what people take home. The panel discusses tipping policies, the importance of explaining how decisions are reached and why being open about a policy does not automatically make the policy itself fair. There are practical lessons throughout, from adapting communication for different people and languages to making better use of briefings, checking whether information has actually been understood and knowing when a digital message still needs a human conversation. Ultimately, transparency is not about telling everybody everything. It is about explaining what matters, being clear about the decisions you make and creating enough trust for people to ask questions when they do not understand. This episode is produced in partnership with TiPJAR, whose work around pay, tips and tronc makes transparency particularly relevant to the conversation. Featuring: Adena Cahill, Molly Davis from the British Institute of Innkeeping, Joe McDonnell and Dan Hawkie, Chief Commercial Officer at TiPJAR. Talking Hospitality: Moving The Hospitality Conversation Forward. Companies mentioned in this episode:
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| In The Age Of Tech, Can Hospitality Stay Human? | 09 Sep 2026 | 00:20:10 | |
Can hospitality embrace AI, automation and new technology without losing the human connection at the heart of the industry? Timothy R Andrews, Tracey Rashid and Joe McDonnell explore workplace culture, hospitality leadership, technology adoption, employee experience and what the future could look like for hospitality businesses and their people. In a slightly different Talking Hospitality episode, producer Paul Cook turns the questions on the hosts. They discuss what makes a strong hospitality culture, how good leaders deal with friction between departments, why communication matters, and why people respond so differently to technological change. The conversation then turns to AI and automation. As technology removes human interaction from more areas of everyday life, could hospitality become even more valuable precisely because it provides experiences built around people? They also challenge the traditional idea that the customer must always come first. If you create the right environment for your team, does a better guest experience naturally follow? Topics discussed include: • Hospitality workplace culture • Leadership and communication • Interdepartmental friction • AI in hospitality • Hospitality technology • Employee retention and experience • Guest experience • Automation and human service • The future of hospitality Talking Hospitality is an independent UK hospitality podcast focused on practical conversations, industry learning and solutions that help move hospitality forward. Hosted by Timothy R Andrews with Tracey Rashid and Joe McDonnell. Visit talkinghospitality.com for more episodes, articles and industry conversations. Moving The Hospitality Conversation Forward. | |||
| Can Businesses Really Be A Force For Good? | 30 Apr 2026 | 00:29:57 | |
What if hospitality businesses could do more than just make profit? In this season finale of Talking Hospitality, we’re joined by Michael Tingsager, founder of Hospitality Mavericks, to explore a bigger question facing the industry — can businesses genuinely be a force for good, or is that just talk? Drawing on real examples and his “seven tenets” framework, Michael breaks down how the most progressive hospitality brands are building strong cultures, making better decisions, and creating long-term impact — not just short-term success. This conversation goes beyond trends. It challenges how you think about leadership, culture, and responsibility in hospitality today. Because if we’re honest… the industry doesn’t just need better operators. It needs better thinking. And that starts here. 🔥 Key Takeaways
Contact Us: hey@talkinghospitality.com Links to References in Episode: Talking Hospitality podcast Episode 46: How You Can Find Purpose Talking Hospitality podcast Episode 50: How Do You Make A Podcast? Hospitality Mavericks podcast Episode 29: Nisha Katona Hospitality Mavericks podcast Episode 287: Ari Weinzweig Hospitality Mavericks podcast series: Living The SIX Tenets Of Agile Hospitality Episodes Companies Mentioned: | |||
| How To Write Your First Book | 23 Apr 2026 | 00:19:48 | |
How do you actually write your first book — and more importantly, finish it? In this episode of Talking Hospitality, we explore what it really takes to move from idea to a completed book. This isn’t about waiting for inspiration or having the perfect concept. It’s about structure, discipline and doing the work. Timothy R Andrews and Joe McDonnell are joined by Monica Or, who shares her experience of writing alongside her work in hospitality consultancy. The conversation breaks down how to start writing, how to organise your thinking, and why so many people never get past the first few pages. What becomes clear is that writing a book isn’t that different from building a business. It requires clarity, consistency and the ability to keep going when motivation drops. If you’ve ever thought about writing a book — or starting something you keep putting off — this episode offers a practical and honest perspective on what it actually takes. In This Episode
📌 Key Takeaways
To find out more about Star Quality Hospitality visit starqualityhospitality.co.uk | |||
| What Makes People Stay in Their Jobs | 16 Apr 2026 | 00:20:07 | |
This episode of Talking Hospitality explores one of the most important topics in the industry today: how we treat people at work. Timothy R Andrews and Joe McDonnell are joined by John Herity, Operations Manager at the Caledonian Club, to discuss leadership, mentoring and creating environments where people can genuinely succeed. John shares his journey through hospitality, from early roles in London to working in some of the most prestigious environments, before returning to the Caledonian Club — a place known for its long-serving team and strong culture. The conversation focuses on how the industry has changed, particularly in how younger generations view work. John explains why treating young people with respect, giving them responsibility and allowing them to make mistakes is essential if businesses want to retain and develop talent. There is also a deeper discussion around mentoring, leadership and the role managers play in shaping careers. Rather than simply giving answers, John shares why guiding people to find their own solutions leads to stronger confidence and long-term growth. This episode is a practical reflection on leadership in hospitality — and a reminder that great businesses are built on how people are treated every day. Show Notes In this episode we discuss:
💡 Key Takeaways 1. Young people want respect and autonomy They respond to how they are treated — and expect to be trusted and supported. 2. Mistakes are part of learning Creating safe environments where people can learn without fear leads to better teams. 3. Leadership is shown in small moments Simple behaviours like saying hello or thank you shape culture more than policies. 4. Mentoring is about guidance, not answers Helping people find their own solutions builds confidence and long-term capability. 5. Culture drives retention Environments where people feel valued lead to long-serving teams and stronger businesses. 6. You can learn from bad managers too Negative experiences often shape better leadership behaviours later on. Companies mentioned in this episode:
Contact John on: jh@caledonianclub.com | |||
| Can Hospitality Recruitment Survive Another Crisis? | 09 Apr 2026 | 00:19:50 | |
In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell sit down with Gary King, owner of Collins King & Associates, to explore what hospitality recruitment looks like after decades of disruption, change and survival. Gary shares his journey from chef to recruiter, his early work with football clubs including Tottenham and Arsenal, and how those experiences shaped his ability to recognise talent and understand hospitality from the inside. The conversation moves through the realities of building and sustaining a recruitment business through multiple downturns, including the financial crash, Brexit, the pandemic and the challenges currently facing hospitality operators. Gary reflects on resilience, optimism and why hard work, relationships and real industry knowledge still matter. Timothy, Joe and Gary also unpack how recruitment has changed over the years, from print advertising and fax machines to LinkedIn and AI. While technology has transformed the speed and tools of recruitment, the discussion makes a strong case that human judgement, cultural understanding and long-term relationships still sit at the heart of finding the right people. This is a practical and reflective episode about careers, change, optimism and the enduring value of hospitality people who really know the industry. Key takeaways
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| How Do You Make Learning Accessible? | 02 Apr 2026 | 00:23:45 | |
This episode of Talking Hospitality explores a fundamental question: how do people actually learn at work? Regular host Timothy R Andrews takes a back seat on this one, with Tracey Rashid and Joe McDonnell taking the lead. They are joined by Steve Dineen, CEO of Fuse Universal, to challenge traditional approaches to training and development — particularly in fast-paced industries like hospitality. Steve shares how his early experience as a technical trainer led him to question why so much workplace learning fails to engage people. He explains why long-form, compliance-led training often misses the mark, and why modern learning needs to reflect how people behave outside of work. The conversation introduces the concept of “learning at the point of need” — accessing knowledge in the moment it’s required — and explores how platforms like YouTube and ChatGPT have reshaped expectations around learning. Steve also highlights the importance of capturing knowledge from the best people within an organisation and making it accessible to everyone. Combined with strong leadership and the right culture, this approach can improve onboarding, build confidence and ultimately support retention. This episode offers a practical perspective on how hospitality businesses can rethink learning to better support their teams and performance. 📌 Show Notes In this episode we discuss:
💡 Key Takeaways 1. Most training fails because it doesn’t fit reality Frontline teams don’t have time or patience for long, rigid courses. 2. Learning should happen when it’s needed “Point of need” learning is more effective than trying to store knowledge in advance. 3. People learn like consumers now YouTube, Google and ChatGPT have reset expectations for speed and accessibility. 4. Knowledge already exists inside your business The challenge is capturing it and making it accessible to everyone. 5. Leadership drives learning culture Engagement increases when managers actively participate and promote learning. 6. Confidence is the real outcome When people feel capable in their role, performance and retention improve. Links referenced in this episode: | |||
| What Does HR Really Do? | 19 Mar 2026 | 00:12:54 | |
This bonus episode of Talking Hospitality, recorded live at Confex 2026, explores one of the most misunderstood roles in the industry: human resources. Timothy R Andrews speaks with Jonathan Napier, HR Director at the Jumeirah Carlton Tower and a volunteer advocate for HR in Hospitality, a non-profit network dedicated to championing people professionals across the sector. Jonathan shares what HR actually does inside hospitality businesses — and why the function is far more than hiring, payroll or policies. At its heart, HR is about supporting people, developing talent and ensuring teams have the guidance and structure they need to succeed. The conversation also explores the work of HR in Hospitality, a volunteer-led organisation that has spent three decades bringing HR professionals together through events, education and networking. Jonathan explains why advocacy for HR as a career matters, why operational experience is invaluable for future HR leaders, and how hospitality offers career progression without the traditional academic route. The episode also tackles one of the most talked-about topics in business today: AI. Jonathan shares why technology won’t replace HR, but why professionals who understand AI will have a powerful advantage in the future. At its core, this episode is about people — and the individuals working behind the scenes to support the teams that keep hospitality running. Show Notes In this episode we discuss:
Key Takeaways 1. HR is fundamentally about people At its core, the role is to guide, support and protect employees while helping organisations operate effectively. 2. HR has evolved significantly What once focused mainly on payroll and administration has become a strategic function that supports culture, development and business performance. 3. HR in Hospitality advocates for the profession The volunteer-led organisation brings HR professionals together through learning events, industry collaboration and recognition programmes. 4. Operational experience strengthens HR leaders Jonathan argues that HR professionals who have worked in frontline hospitality roles often communicate more effectively with operational teams. 5. Hospitality offers real career progression Unlike many industries, hospitality allows people to build senior careers without traditional academic pathways. 6. AI will change HR — but not replace it Technology will streamline administrative tasks, allowing HR professionals to spend more time supporting people. Companies mentioned in this episode:
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| Why Is Hospitality Fighting Itself? | 10 Mar 2026 | 00:11:30 | |
This bonus episode of Talking Hospitality is recorded live at Confex in London and shines a light on an unusual but powerful initiative bringing the industry together. Timothy R Andrews sits down with Paul Gilley, founder of the London Hospitality Festival, to discuss Hospitality Fight Night — an event that takes hospitality professionals with no boxing experience and puts them through a 12-week training journey before stepping into the ring in front of hundreds of industry peers. But this event isn’t really about boxing. It’s about resilience, wellbeing, confidence and community. Participants train together, build friendships and challenge themselves in ways many never expected. The evening itself becomes a celebration of the industry, with leaders and colleagues gathering to support the fighters and raise funds for Hospitality Action, the charity that supports hospitality workers in times of crisis. Paul also shares the wider story behind the London Hospitality Festival — an event that has grown over nearly two decades to bring thousands of hospitality professionals together through sport, connection and shared purpose. This episode is a reminder that hospitality is at its best when people come together, support one another and invest in the wellbeing of the industry. Show Notes: In this episode we discuss:
Key Takeaways: 1. Hospitality Fight Night is about the journey, not the boxing Participants train for twelve weeks, building confidence, resilience and friendships along the way. 2. Community is one of hospitality’s greatest strengths Events like this remind people that the sector works best when it comes together. 3. Personal growth can come from unexpected places Many participants start with no boxing experience but finish with new skills and confidence. 4. Charity remains at the heart of the industry Funds raised from the event support Hospitality Action, helping hospitality workers when they need it most. 5. Sport has long been a connector in hospitality The event builds on the legacy of the London Hospitality Festival, which brings thousands of professionals together each year. 6. Wellbeing is now central to leadership in hospitality Paul reflects on how the industry has shifted towards caring more about people, culture and mental health. Paul Gilley explains Hospitality Fight Night, where hospitality professionals train for 12 weeks to step into the ring and raise money for Hospitality Action. Links referenced in this episode: | |||
| Why Does Hospitality Need a VAT Cut? | 11 Feb 2026 | 00:33:03 | |
Why does hospitality need a VAT cut, and what difference could it make to UK pubs and restaurants? Operator and campaigner Andy Lennox joins Timothy R Andrews to explore hospitality VAT, business rates and what needs to change so businesses can invest, support their teams and grow. Recorded at the Old Thatch pub in Dorset, Andy explains why busy venues can still struggle to make a profit. From rising energy bills and rents to squeezed margins, he shares the pressures behind the calls for hospitality tax reform. The conversation explores:
Andy also shares lessons from building Koh Thai, launching Nusara and growing a pub portfolio, including his experience of private equity ownership. For hospitality owners, operators and leaders, this is a discussion about making the numbers work while building businesses people want to work in and visit. This conversation explores the case for reducing hospitality VAT and the pressures behind calls for reform. Discover more episodes and join The Handover, our newsletter for hospitality professionals, at Talking Hospitality. | |||
| How Do You Make Apprenticeships Successful? | 29 Jan 2026 | 00:23:10 | |
This episode explores what actually makes apprenticeships successful in hospitality — and why commitment from employers matters more than funding or frameworks. Timothy R Andrews and Joe McDonnell are joined by Neil Gander and Lucy Grant-Evans from Electric Mayonnaise, who share their experience of delivering apprenticeships as part of a wider learning and development approach. The conversation looks at why apprenticeships fail when they’re treated as a tick-box exercise, how over-promotion creates leadership gaps, and why many managers are expected to lead teams without ever being taught how. Neil and Lucy explain why taking training into the business, using project-based learning, and genuinely supporting learners leads to better outcomes for both people and organisations. This is a practical episode for hospitality employers who want apprenticeships to improve retention, build stronger leaders, and protect their employer brand. In this episode, we discuss:
Takeaways
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| How Can You Use the Growth & Skills Levy Properly? | 16 Jan 2026 | 00:25:46 | |
This episode explores why hospitality continues to lose people, skills and funding — and what can actually be done about it. Timothy R Andrews is joined by Vicky Glover, Founder of Appetite 4 Apprenticeships, for a clear, practical conversation about apprenticeships, retention and the realities facing hospitality employers. Vicky explains how the apprenticeship levy works, why billions of pounds go unused every year, and how large organisations can legally gift funding to SMEs that desperately need training support. The discussion covers why 43% of hospitality workers leave within their first three months, how poor onboarding damages the industry’s reputation, and why apprenticeships are often misunderstood or badly implemented. The episode also looks at social mobility, diversity and long-term career progression — challenging the idea that apprenticeships are only for entry-level roles. From sole traders to multi-site operators, this conversation breaks down how apprenticeships can be used to retain people, reduce costs, and build stronger teams when budgets are under pressure. This is a practical episode for owners, operators and leaders who want their people to stay — but aren’t sure where to start. In this episode, we discuss:
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hospitality apprenticeships, apprenticeship levy hospitality, hospitality staff retention, hospitality training funding, apprenticeships SMEs hospitality, hospitality onboarding, hospitality careers, Talking Hospitality podcast | |||
| How Climbing A Mountain Changed My Life | 09 Jan 2026 | 00:22:26 | |
This remastered bonus episode revisits a powerful conversation first recorded in 2020, where a walk up a mountain becomes a turning point for life and career. Hosts Timothy R Andrews and Sarah Kettel are joined by events professional and author Paul Cook, who shares the story of climbing Mount Kilimanjaro — and how the experience fundamentally changes how he sees work, purpose and success. What begins as a casual decision made in a pub quickly becomes a physically demanding and emotionally revealing journey. As Paul climbs higher, everyday noise falls away. Material concerns lose their importance. Trust, humility and teamwork come to the forefront — particularly through the guidance and care of the local crew and porters who make the climb possible. Through exhaustion, fear and vulnerability on summit night, Paul reaches a moment of clarity that stays with him long after he comes back down the mountain. The episode explores career change, respect for unseen roles, and the courage it takes to walk away from work that no longer feels right. This is a reflective, human story about slowing down, listening properly, and realising when it’s time to choose a different path. In this episode, we explore:
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| How Do You Get Through Christmas Working in Hospitality? | 23 Dec 2025 | 00:35:51 | |
This Christmas special explores what it really takes to get through the festive season while working in hospitality. The Talking Hospitality hosts come together for an open, honest conversation about pressure, resilience, wellbeing and community at one of the most demanding times of the year. The episode blends humour and reflection with serious discussion around mental health, sobriety, burnout and support. It features contributions from the Hospitality Choir in support of Hospitality Action, alongside practical guidance and resources shared by Kelly’s Cause for anyone struggling during the festive period. Rather than pretending Christmas is easy, this episode acknowledges the reality of long hours, emotional labour and exhaustion — while offering reassurance, perspective and practical support. It’s a reminder that you’re not weak for finding this time hard, and you’re not alone in getting through it. Show Notes:
Featured contributors & organisations:
Big Thank You to our sponsors: Links referenced in this episode:
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| Can You Build A Successful Career As A Single Parent? | 12 Dec 2025 | 00:25:39 | |
What does leadership look like when you’re raising children on your own, running a business, and carrying responsibilities that don’t switch off at 5pm? In this episode, Dawn Lawrence, Founder and CEO of Hospitality Jobs UK, shares a deeply honest account of building a career while navigating single parenthood, financial pressure, judgment, and self-doubt. Dawn reflects on leaving school at 16, finding confidence through hospitality, rising into senior corporate roles, and ultimately setting up her own recruitment business as a single mum. She speaks openly about the moments of struggle, the fear of being judged, and the turning point that came from asking for help. Throughout the conversation, one message runs consistently through it all: success isn’t about perfection — it’s about resilience, priorities, and the quality of time we give to the people who matter most. This episode is a powerful reminder that leadership isn’t always loud or polished. Sometimes it’s about keeping going, making hard choices, and doing the best you can with what you have. Show NotesIn this episode, we discuss:
Key Takeaways:
Guest: Dawn Lawrence — Founder & CEO, Hospitality Jobs UK Hosts: Timothy R Andrews & Joe McDonnell | |||
| How Can You Make Your Brand Stand Out On Trip Advisor? | 04 Dec 2025 | 00:35:15 | |
Branding in hospitality isn’t a logo exercise — it’s the feeling people carry with them when they walk out the door. In this episode, Sachin Parmar and Sanj Naha from Graphic Kitchen join us to unpack what great branding really looks like in restaurants, hotels and bars. We explore everything from menu design and technology to TripAdvisor strategy, toilets (yes, really), and why consistency is the quiet power behind long-term success. You’ll hear how consumer expectations have shifted, why the “experience” starts long before a guest arrives, and how reviews influence footfall more than most operators realise. Sachin and Sanj share hard-won advice on building a brand with purpose, leveraging tech to get bums on seats, and using online reputation to drive revenue, team morale, and guest loyalty. If you’ve ever wondered how to keep guests coming back, or how to cut through the noise in a crowded market, this episode will give you the clarity — and the challenge — to rethink your brand from the foundations up. Takeaways:
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| What Does EDI Really Mean in Practice? | 04 Nov 2025 | 00:30:10 | |
In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell are joined by Olajide Alabi, one of the UK’s most engaging voices in Equality, Diversity & Inclusion — and Co-Founder of SISU, the People Experience Agency. Olajide breaks down what EDI really means in practice: how inclusion starts with belonging and psychological safety, why focusing on diversity alone misses the point, and what real leadership looks like when it’s human-centred and curious. In this episode:
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| Where Are All the Women in Food Leadership? | 28 Oct 2025 | 00:23:07 | |
In this very special audio-only bonus edition of Talking Hospitality (you won’t find it on YouTube), host Timothy R Andrews is joined once again by Tracey Rashid, returning to the mic for an inspiring conversation with Mex Ibrahim, co-founder of Women in the Food Industry. Mex shares how her organisation shines a spotlight on the stories and successes of women across every corner of the food world — from chefs and producers to entrepreneurs and policy leaders. She discusses the barriers women still face in hospitality, the power of visibility and storytelling, and why collaboration — not competition — is key to real progress. This episode also explores:
A must-listen for anyone passionate about equality, representation, and creating lasting change across our industry. Takeaways: 1. Visibility drives change
2. Collaboration beats competition
3. Real barriers need practical fixes
4. Ask, connect, and be bold
Companies & People mentioned in this episode:
Links referenced in this episode: Contact Mex via her Linkedin here | |||
| What is a Hospitality Skills Passport? | 07 Oct 2025 | 00:21:31 | |
In this episode, we’re joined by Vince Kelly, manager of the Mayor’s Hospitality Skills Academy at Westminster Kingsway College, to talk about one of the biggest challenges facing the industry today — the skills gap. With 30 years’ experience as a chef and lecturer, Vince has seen the talent pipeline shrink first-hand. He shares how the Hospitality Skills Passport — a new initiative being developed in collaboration with UKHospitality, Springboard, and DWP — could revolutionise how people enter and progress within the sector. We explore the importance of standardising entry-level training, why mentorship matters, and how colleges, employers, and government need to work together to professionalise hospitality careers in the UK. It’s a must-listen for employers, educators, and anyone passionate about shaping the future of hospitality talent. Takeaways:
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| Why Do You Need An Accountant for Your Business? | 22 Sep 2025 | 00:13:56 | |
In this episode, we tackle one of the most avoided topics in hospitality: tax. Whether you're self-employed, running a growing business, or just trying to make sense of payroll and forecasting, this conversation with Sema Ziler of Elan Tax is packed with straight-talking advice and practical insight. Sema joins Timothy and Joe to share what every hospitality professional should know about staying compliant, planning ahead, and avoiding costly mistakes — from inheritance tax and payroll penalties to the realities of managing cash flow We also explore what separates a good accountant from a bad one, and why proactive financial advice is often the difference between growth and stress. It’s not just about tax returns — it’s about protecting your future. Plus, we sprinkle in some fun anecdotes about the common pitfalls and red flags that can signal it's time to call in the experts. Get ready for a light-hearted but informative chat that might just make tax season a little less taxing! 👥 Supported by our brand partners: Graphic Kitchen – helping hospitality brands stand out through creative storytelling Leisure Jobs – connecting top talent with the best opportunities in hospitality Takeaways:
To contact Sema directly please contact her on: sema.ziler@elantax.com quoting "Talking Hospitality" Links referenced in this episode: Companies mentioned in this episode:
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| Why Is Sri Lankan Cuisine Suddenly Booming? | 10 Sep 2025 | 00:22:06 | |
What does it mean to reconnect with your culture through food — and why are so many people in hospitality paying attention to Sri Lankan cuisine right now? In this episode, we speak with Ranji Thangiah, co-founder of the Sri Lankan Culture Collective, about the personal journey that led her to start documenting recipes, stories, and memories after the loss of her father. What began as a way to process grief has grown into a powerful platform celebrating Sri Lankan identity in the UK — through food, conversation, and community. We reflect on the growing visibility of Sri Lankan food in the mainstream, the importance of distinguishing it from broader South Asian cuisine, and the role of supper clubs and independent producers in shaping the next wave of culinary leadership. This conversation explores culture, belonging, heritage, and why food can be a powerful way to preserve what matters — especially when it’s at risk of being forgotten. https://tootingmama.com/about-tooting-mama/ | |||
| How Can You Keep Safe on the Hospitality Scene? | 17 Jul 2025 | 00:20:31 | |
Safeguarding in hospitality should be more than just policy, it should be embedded in a business' culture. In this episode, we explore how training, awareness, and prevention can transform venues into safer spaces for both staff and guests. In this powerful episode of Talking Hospitality, we’re joined by Eren Bessim, Head of Training & Development at Safer Business Network, who brings frontline experience from the police force, festivals, and now the hospitality industry to tackle a critical subject: safeguarding. We dig into why safety training isn’t just about ticking boxes — it’s about changing the culture of your business. Eren shares eye-opening stories from venues where prevention and intervention made all the difference, from spiking and harassment to hidden disabilities and suicide prevention. We unpack the significance of schemes like Ask for Angela, WAVE (Welfare and Vulnerability Engagement), and the upcoming Martyn’s Law. You’ll hear how proactive training helps not only protect customers, but also can empower your team, improve retention, and strengthen the integrity of your entire operation. This is an urgent conversation for anyone working in hospitality today. "Safeguarding isn’t just a policy on the shelf — it’s the culture you build every shift, with every interaction." Eren Bessim Takeaways:
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Talking Hospitality is proudly supported by:
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| How Will Agentic A.I. Transform Your People Strategy? | 03 Jul 2025 | 00:30:26 | |
When we chat about the potential of AI in hospitality, one of the big ideas we dive into is the concept of agentic AI. Essentially, we’re talking about creating little digital helpers—think minions from Despicable Me—that can take on specific tasks, learn from context, and get better over time. Instead of just tossing queries at a model like ChatGPT and hoping for the best, these agents are designed to work within your organization’s unique environment, pulling from your specific data to provide accurate and relevant responses. In this eye-opening episode, we sit down with Matt Grimshaw, the founder of Youda, to explore how agentic AI is redefining the employee experience in hospitality—from onboarding to retention and everything in between. We unpack: 🧠 What agentic AI actually is (think smart little digital minions) 📲 How it automates repetitive HR admin and improves employee communication 📉 Why it could reduce turnover by identifying root causes in real-time 🌍 How multilingual access, personalisation, and data-driven insights reshape frontline engagement 🛠️ And what businesses need to know before diving in—tech integration, GDPR, and AI hallucinations included If you’ve ever wished your employee handbook could talk, or your team had more time to focus on people, not paperwork—this is your episode. 🎧 Listen now to discover how AI isn’t replacing HR—it’s enhancing it. Takeaways: Key Takeaways:1. Agentic AI = Personalised, Automated Support for Teams Agentic AI works like a team of smart, task-specific “digital minions” that can automate everything from employment references to onboarding workflows—freeing up time for HR and managers to focus on people, not paperwork. 2. It Doesn’t Just Save Time—It Unlocks Powerful Insights By embedding AI agents across employee touchpoints, businesses can generate rich data sets that help predict why people leave, what onboarding experiences work, and how to improve retention at scale. 3. From Handbooks to Helpdesks—Instant, Accessible Answers Whether it’s policies, training manuals, or recipes, employees can get what they need instantly via natural language queries—even in their preferred language. No more digging through PDFs or waiting days for a reply. 4. GDPR-Friendly, With the Right Culture and Controls AI’s potential is huge, but it must be implemented with care. Transparency, clear permissions, and building a culture of trust are vital when collecting employee data—especially with Gen Z’s data-savvy mindset. 5. The Biggest Barrier? Legacy Systems The tech works—but if your rota, HR, or ATS systems don’t integrate well, it’ll hold you back. Future-proofing your tech stack is essential to get ahead of the AI curve. 6. Start Small: Solve Annoying Problems First The fastest wins come from removing admin headaches. Automate frustrating, repetitive tasks (like return-to-work forms or reference requests) to boost morale and free up time for strategic thinking. 7. It’s Not Optional—It’s Inevitable Matt’s advice? Don't wait. Within 18–24 months, organisations that aren’t using AI to enhance employee experience will be left behind. Early adopters are already pulling ahead. Links referenced in this episode: Companies mentioned in this episode:
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| Are Awards Important for Your Business? | 18 Jun 2025 | 00:29:51 | |
Hospitality is at the heart of what makes London the greatest city in the world, and in this episode, we're diving deep into that very idea! Jason shares his unforgettable encounter with Bill Clinton, who declared London the best city, sparking an inspiration that led to the creation of the London Lifestyle Awards. We chat about how these awards celebrate all the amazing experiences outside of work that make London shine, from top-notch restaurants to cozy coffee shops. With over 15 years of recognizing the best of the best, Jason gives us a behind-the-scenes look at how the awards evolved and adapted to the changing landscape of hospitality. So grab your favorite drink, sit back, and join us as we explore the vibrant world of London hospitality and the joy of celebrating it together! What does Bill Clinton, the Dorchester, and a passion for public recognition have in common? Jason Gale, founder of the London Lifestyle Awards, joins us for an unfiltered and inspiring look at how the capital’s hospitality scene is celebrated—and what still needs to change. In this episode, Jason shares how a conversation with the former US President sparked the creation of one of London’s most recognised consumer-voted awards. We unpack the rise of “competitive socialising”, the changing values of Gen Z diners, and the essential role of team celebration in staff retention. Jason also shares candid insights on navigating industry egos, how trends like wellness and one-venue nights are shaping the future, and why some hospitality awards risk becoming hollow when they operate on a pay-to-win model. This is a must-listen for hospitality leaders who believe in meaningful recognition, building loyal teams, and putting the public at the heart of what we do. Takeaways:
🤝 Thanks to Our Brand Partners This episode is brought to you by LeisureJobs and Graphic Kitchen. LeisureJobs connects top talent with the best hospitality roles. Graphic Kitchen brings bold hospitality stories to life through creative content. We’re proud to have them on board. | |||
| Why Hospitality Needs to Rethink Recruitment | 11 Jun 2025 | 00:32:24 | |
In this episode, Timothy and Joe are joined by the brilliant Akashia Carswell, CEO of London Talent and founder of Hive Cru, a new platform aiming to revolutionise temp recruitment in the hospitality sector. They dig into:
From hard-earned stories to real-world solutions, this episode is a must-listen for every hospitality employer who’s said, “I just don’t have the time.” This episode is brought to you in partnership with Leisurejobs and Graphic Kitchen —thank you for supporting industry conversations that matter. Companies mentioned in this episode: | |||
| Does Pride Still Matter? | 04 Jun 2025 | 00:20:36 | |
What does real allyship look like in hospitality — and why does it matter now more than ever? In this episode, recorded in front of a live audience, Talking Hospitality host Timothy R Andrews is joined by Tris Reid-Smith, founder of Pride Wide, for an urgent and inspiring conversation on LGBTQIA+ rights, representation, and the power of storytelling. We explore how toxic narratives are being weaponised against the queer community and why hospitality businesses have a unique role to play — not just in waving flags during Pride, but in creating truly inclusive, respectful spaces for both staff and guests all year round. From corporate pinkwashing to authentic engagement, Tris offers a candid take on what support really means, why equality improves business performance, and how you can get involved. Takeaways:
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| What’s the Real Cost of Ignoring Mental Health in Hospitality? | 21 May 2025 | 00:21:20 | |
What happens when hospitality businesses keep saying “we support mental health” — but don’t back it up with action? In this eye-opening episode, we sit down with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause, the mental health charity changing how the industry supports its people — from the ground up. Rachel shares hard truths about performative wellbeing, what really makes a difference to staff, and why the most effective mental health support doesn’t have to cost the earth. In this episode:
Whether you’re running a kitchen or a multi-site group, this episode offers honest, actionable advice to create safer, healthier workplaces — without the fluff. 💡 “It’s not your job to educate people about mental health. It’s your job to create a workplace that respects it.” — Rachel Kerr-Lapsley 👉 Learn more or support their work at kellyscause.com 📩 Email: hello@kellyscause.com 📲 Follow on Instagram: @kellyscause 🔗 Talking Hospitality donation link: https://www.kellyscause.com/donate Takeaways:
Links referenced in this episode: Companies mentioned in this episode:
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| Why Progress, Purpose and People Drive Hospitality Success | 07 May 2025 | 00:30:07 | |
In this powerful and personal episode, we speak with Matt Cameron, founder of TMC People Agency and co-founder of WellJam, who shares the story behind his mission to transform toxic hospitality workplaces into thriving ones. Matt opens up about his early years in hospitality, the pressure-cooker environments that almost cost him everything — and the moment that changed his life. Now, he's on a mission to help employers build people-first cultures that don't just retain staff, but genuinely help them thrive. We discuss:
This is an honest, solutions-focused conversation every hospitality leader needs to hear. 👉 Explore more episodes, blogs and training at www.talkinghospitality.com 📲 Connect with Matt: thatmattcameron.com 🙏 A big thank you to our brand partners We’re proud to be supported by two fantastic organisations:
Takeaways:
Links referenced in this episode: Companies mentioned in this episode:
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| How Do You Make a Podcast? | 23 Apr 2025 | 01:20:54 | |
In this special 50th episode of Talking Hospitality, we celebrate a major milestone — and pull back the curtain on the real story of starting (and sustaining) a podcast in our industry. Joined by a line-up of fellow hospitality podcasters, we talk candidly about the lessons we’ve learnt, the mistakes we made, the kit we’ve loved and hated, and the very human reasons that keep us hitting "record" week after week. Featuring:
Hosted by:
In this episode:
Whether you're dreaming of launching your own podcast, already hosting one, or just curious about what really happens behind the mic — this episode is full of insight, laughter, and straight-up real talk. Takeaways:
Companies mentioned in this episode:
🎧 Like what you hear? Subscribe, share it with someone who needs a nudge to press record, and don’t forget to check out our full library of episodes at www.talkinghospitality.com | |||
| Can Asian Cuisine Change the Future of British Hospitality? | 09 Apr 2025 | 00:21:56 | |
In this vibrant episode of Talking Hospitality, recorded live at Zest Quest Asia 2024, hosts Timothy R. Andrews and Tracey Rashid meet Cyrus and Pervin Todiwala, the passionate founders behind Zest Quest Asia. This exciting conversation uncovers the story behind their mission to elevate Asian cuisine within the UK hospitality industry. Cyrus and Pervin explain their dedication to getting Asian culinary training onto the British curriculum, promoting authentic Asian cooking beyond stereotypes, and fostering homegrown talent. They reveal how Zest Quest Asia empowers young chefs through immersive competitions and international exposure, providing life-changing experiences. Listeners will discover:
Takeaways: 1.Elevating Asian Cuisine: Zest Quest Asia aims to integrate Asian culinary training into the British hospitality education curriculum, promoting authentic Asian dishes beyond common stereotypes. 2.Developing Homegrown Talent: The initiative prioritises British residents to ensure skills and knowledge developed through Zest Quest Asia remain within the UK hospitality industry. 3.Rapid Student Growth: Students participating in Zest Quest Asia competitions show significant skill and confidence improvements within just 24 hours, demonstrating the transformative power of hands-on experience. 4.Real-Life Success Stories: Past winners of the competition have advanced into prestigious international positions, including opportunities in Michelin-starred restaurants and esteemed establishments in Tokyo. 5.Inclusivity and Accessibility: Cyrus and Pervin advocate strongly for making hospitality careers accessible to everyone, irrespective of their background, thus helping to dismantle traditional barriers within the industry. Through engaging anecdotes and reflective insights, this episode captures both the struggles and successes of introducing Asian cuisine to mainstream hospitality education. Cyrus and Pervin also share heartfelt personal stories and reveal their continued commitment despite earlier setbacks. If you’re passionate about the future of hospitality, diversity, and the exciting evolution of Asian cuisine in Britain, this is an episode not to be missed | |||
| How to Make your own Successful Gin Business. From Crazy idea to Crazy Gin. | 27 Mar 2025 | 00:25:54 | |
This week, we’re joined by Bruce and Paramjit Nagra, the brilliant minds behind Crazy Gin — the world’s first British-Asian gin. What started as a late-night idea over a bottle of wine (and a sink full of dishes) turned into a bold, exciting spirits brand that’s now featured in the likes of Harvey Nichols and Tamarind. In this episode, we talk about:
Bruce and Paramjit get candid about their journey – the doubts, the cultural pressures, and the little wins that added up to big shifts. There's honesty, humour, and a whole load of practical advice for anyone thinking, "Could I really do this?" Whether you're launching your own brand, shaking up your career, or just need a nudge to finally press go on that idea you’ve been sitting on – this one’s for you. Takeaways:
Find Out More:
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| How You Can Find Your Purpose | 12 Mar 2025 | 00:34:25 | |
This episode is in an examination of the evolving nature of professional relationships and the significance of mentorship as a means of preserving institutional knowledge. With thanks to brand partners Graphic Kitchen and Leisurejobs for their support in this episode. This episodes guest, Kieron Bailey suggests that the hospitality industry must recognise the intrinsic value of older employees—not merely as relics of a bygone era but as vital contributors to the ongoing narrative of service excellence. The conversation highlights the critical need for older professionals to engage with younger counterparts, fostering a symbiotic relationship where knowledge is shared, and new ideas are cultivated. Kieron’s reflections on his own journey illustrate a personal commitment to mentorship, where he aspires to empower others while simultaneously learning from their fresh perspectives. This duality is essential for the advancement of the industry, as it encourages a culture where both seasoned veterans and nascent talents can flourish together. It's time for the hospitality sector to embrace a holistic approach to professional development—one that values experience while remaining open to innovation—ultimately reinforcing the notion that age is not a barrier to success, but a conduit for growth and collaboration. Takeaways:
Links referenced in this episode:
If you're interested in the subjects discussed here, why not check out this episode with Jill Whittaker | |||
| How To Tempt People Out Of Their Homes & Into Hospitality | 27 Feb 2025 | 00:09:32 | |
The biggest challenge in the hospitality industry today is delivering a memorable experience for guests, as discussed by the hosts in this engaging podcast episode and the first of season 5. New host Joe McDonnell highlights that while the industry excels at opening new venues and crafting enticing menus, it often struggles with the execution and follow-through necessary to create truly unforgettable moments. This episode also introduces Joe, bringing a wealth of experience from his global journey through the hospitality world, including insights from premium restaurants and five-star hotels. Tracey Rashid and Timothy R. Andrews join Joe in exploring the importance of attention to detail and the need for venues to connect the dots between their big ideas and the actual guest experience. As the podcast gears up for an exciting season 5, the hosts share their commitment to innovating and adapting to the ever-evolving landscape of hospitality. The podcast delves into the pressing challenges faced by the hospitality industry today, with a particular focus on the need to deliver exceptional guest experiences. Joe McDonnell, the new co-host, shares his insights on the current state of hospitality, emphasizing that while the industry excels at opening new venues and designing appealing concepts, it often fails to execute these ideas effectively. This disconnect can lead to guest experiences that fall short of expectations, especially in a time when many people prefer the comforts of home. Joe argues that to compete, hospitality businesses must prioritise creating unforgettable experiences that blend attention to detail with innovative ideas, thus ensuring that guests feel valued and excited to return. The episode also marks a significant moment for the podcast, as Timothy R. Andrews and Tracey Rashid share their enthusiasm for the upcoming season, which promises to bring fresh content and new formats. They highlight the importance of listener feedback in shaping the direction of the show and express excitement about Joe's participation. His diverse background in hospitality—from working in bars as a school student to managing premium venues—adds a rich layer to the conversation, underscoring the rewarding yet challenging nature of the industry. Joe's desire to be a 'force for good' within hospitality resonates throughout the discussion, portraying a hopeful outlook for its future. As the episode draws to a close, the hosts invite listeners to engage with the podcast actively, sharing their thoughts on topics they wish to explore. They reinforce their commitment to fostering a sense of community among hospitality professionals and to providing a platform for sharing valuable insights. The episode captures the essence of collaboration and innovation in hospitality, setting the stage for an exciting season ahead, where both the hosts and listeners can contribute to a vibrant dialogue about the industry's evolution. Takeaways:
Further Resources: For more insights, visit the Talking Hospitality Blog: https://www.talkinghospitality.com/blog/ For courses on Hospitality and the subjects discussed visit: https://www.educatinghospitality.co.uk/ | |||
| Beyond The Menu: Season Finale | 29 Feb 2024 | 00:11:49 | |
Summary In the first ever unedited episode since episode 1, join us for the finale of Season Four. Tracy Rashid and Timothy R. Andrews reflect on the amazing journey they've had recording the season. They express their gratitude to the guests and listeners who have supported them. The hosts discuss the filming of Zest Quest Asia and the evolution of the podcast, from online interviews to future Vox Pox formats. They also share their favourite episodes and highlight the impact the podcast has had on them as hosts, but also to listeners who have shared their stories. The episode concludes with a teaser for Season Five and the announcement of a short break. Unedited. Unabridged. Warts n All. Wrapped in a theme tune. Takeaways
Chapters 00:00 Season Four Wrap-Up 01:34 Filming ZestQuest Asia 03:53 Appreciation for Guests and Listeners 06:20 Every Voice Can Shape the Future 08:45 Favourite Episodes 09:21 Future Growth and Audience Input 10:21 Impact of the Podcast 10:50 Taking a Short Break 11:20 Season Five Teaser | |||
| How Can We Create Women Leaders in Hospitality? | 20 Feb 2024 | 00:37:50 | |
Women leadership in the hospitality industry remains a significant issue, with women holding less than 40% of managerial positions despite making up a large portion of the workforce. This podcast dives deep into the challenges faced by women in hospitality leadership roles and explores actionable solutions to empower them. Hosts Timothy R. Andrews and Tracy Rashid are joined by industry leaders Monica Orr, Marcia Bennett, Michelle Raghini, and Michelle Moreno, who share their personal journeys and insights on fostering an environment conducive to female advancement. The conversation highlights the necessity of mentorship, networking, and creating supportive communities to boost confidence among women in the field. As they reflect on their experiences, the guests emphasize the importance of breaking down barriers and encouraging more women to pursue leadership opportunities in hospitality. Ever wondered why, in an industry powered by women, so few reach the top? Join us as we unravel the complexities of female leadership in hospitality, with stories that inspire, challenges that resonate, and solutions that empower. This isn't just a conversation; it's a movement towards a more inclusive future. Tune in to be part of the change. In this compelling episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid are joined by a stellar lineup of guests: Monica Or, Marsha Barnett, Michelle Moreno and Shell Righini. Together, they tackle the pressing issue of Women Leadership in Hospitality, shedding light on the challenges and opportunities for female leaders in the sector. Why You Should Listen: If you're passionate about fostering a more inclusive and equitable hospitality industry, this episode is a must-listen. It's not just a conversation; it's a call to action for everyone in the industry to reflect on how we can support and empower women to climb the leadership ladder. With insights from women who've navigated these challenges firsthand, you'll be inspired to make positive changes in your own professional environment. Key Points of Interest:
This episode of Talking Hospitality is more than just a discussion; it's a beacon of hope and a roadmap for aspiring female leaders in the hospitality industry. By highlighting the challenges, celebrating the successes, and offering tangible solutions, it serves as a valuable resource for anyone committed to fostering diversity and inclusion in their professional sphere. Let's take these insights and turn them into action, for a hospitality industry where everyone has the opportunity to lead and succeed. Takeaways:
Companies mentioned in this episode:
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| Timothy, Wave the Kettel off | 13 Feb 2024 | 00:25:54 | |
Episode 43, Season 4 of Talking Hospitality marks a significant transition as we bid a heartfelt farewell to Sarah Kettel, the original host and founder, who has been an integral part of the podcast for 32 episodes across four seasons. Timothy R. Andrews and Tracey Rashid take us on a reflective journey through Sarah's impactful tenure, her beginnings in the hospitality industry, and her motivations behind the podcast. As Sarah steps down, she shares her current endeavours and leaves us with valuable insights and advice for hospitality professionals. Why You Should ListenThis episode is not just a farewell; it's a celebration of Sarah's contributions and a testament to the resilience and passion that define the hospitality industry. Listeners will gain an intimate look into the origins of Talking Hospitality, the challenges and triumphs faced along the way, and the future direction of the podcast. It's a must-listen for those in the industry seeking inspiration, insight, and a sense of community. Key Points of Interest
Conclusion As we close this chapter with Sarah Kettel, we're reminded of the power of storytelling, the importance of community, and the ever-evolving nature of the hospitality industry. This episode is a beacon for hospitality professionals everywhere, encouraging us to pursue our passions, embrace change, and continue making a difference in the lives of others. Sarah may be stepping down, but her legacy and the lessons she shared will continue to inspire and guide us. Stay tuned for more insightful conversations here on Talking Hospitality, where the journey of learning and growth goes on. | |||
| How To Make Your Hospitality Business More Sustainable | 06 Feb 2024 | 00:27:21 | |
Dive into the heart of sustainability with Andrea Zick, a trailblazer in the hospitality industry, as she unveils the intricate dance of creating a sustainable future without sacrificing the essence of luxury dining. This episode is a journey through the lens of a former chef turned sustainability champion, offering a fresh perspective on the challenges and triumphs of embedding sustainability into the fabric of the hospitality industry. Why Listen: If you're passionate about the future of hospitality and the planet, this episode is a must-listen. Andrea Zick, with her rich background in nutrition, health, and a deep-rooted connection to the environment, shares invaluable insights into transforming the hospitality industry into a beacon of sustainability. From the importance of empathy and communication in driving change to practical steps for reducing food waste and embracing regenerative practices, this episode is packed with inspiration, practical advice, and a vision for a more sustainable and inclusive industry. Whether you're a seasoned hospitality professional or just starting your sustainability journey, Andrea's story and insights will empower you to make a positive impact. Key Points of Interest:
Conclusion: This episode of Talking Hospitality not only sheds light on the critical role of sustainability in the hospitality industry but also serves as a beacon of hope and inspiration for professionals and enthusiasts alike. Andrea Zick's insights remind us that sustainability is not just a trend but a necessary evolution of the industry, driven by empathy, innovation, and a deep commitment to the planet and future generations. Join us in exploring these transformative ideas and take a step towards making a lasting impact in the world of hospitality. Chapters 00:00 Introduction to Sustainability 01:12 Guest Introduction 02:10 Defining Sustainability in a Business Context 03:08 Importance of Communication and Empathy in Sustainability 04:29 Personal Inspiration for Sustainability 06:41 Developing Sustainable Menus 07:36 Food Waste Reduction 10:47 Challenges with Traditional Chefs and Sustainability 12:37 Hospitality Industry's Voice in Food Systems 14:04 UK Food Systems Centre for Doctoral Training 19:47 Disparity in Sustainability Goals 21:21 Advice for Personal Sustainability Journey 23:17 Quick Fire Round 26:24 Conclusion | |||
| How To Turn A One Person Business Into Several Businesses | 23 Jan 2024 | 00:32:43 | |
Introduction: In this episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid engage in a captivating conversation with Nick Clover, a seasoned entrepreneur in the hospitality sector. The episode delves into Nick's journey from starting as a 14-year-old working in a pub to establishing several successful companies in the hospitality industry. Why Listen to This Episode: This episode is a treasure trove of insights for hospitality professionals, especially those in leadership roles or aspiring to be. Nick Clover's story is not just about business success; it's a narrative of resilience, innovation, and a deep understanding of the hospitality industry. Listeners will gain valuable lessons on career development, the importance of people in the industry, and how to navigate the challenges and opportunities in hospitality. Key Points of Interest:
Conclusion: This episode of Talking Hospitality is a must-listen for anyone in the hospitality industry seeking inspiration and practical advice. Nick Clover's journey and insights offer a unique perspective on building a successful career and business in hospitality, making it an invaluable resource for seasoned professionals and newcomers alike. Summary In this episode, Nick Clover shares his journey in the hospitality industry and how he built successful businesses like Appetite4Work and HJUK. He emphasizes the importance of onboarding and support in the industry and encourages more people to join. Nick also discusses the challenges and misconceptions in the industry and the impact of the Opra Awards. He shares his philosophy and principles in building businesses and offers advice for aspiring leaders. The episode concludes with a rapid-fire question round. Chapters 00:00 Introduction 02:07 Nick's Journey in Hospitality 05:18 Starting Appetite for Work 06:16 Importance of Onboarding and Support 07:10 Passion for the Hospitality Industry 08:09 Encouraging People to Join the Industry 10:06 Challenges and Misconceptions in the Industry 12:40 The Opra Awards 15:39 Philosophy and Principles in Building Businesses 17:35 Building HJUK and Otolo 20:00 Staying Focused and Motivated 23:38 Advice for Aspiring Leaders 28:34 Rapid Fire Questions 31:09 Conclusion | |||
| What Can We Learn From Drag Queens? | 16 Jan 2024 | 00:23:24 | |
In this episode of Talking Hospitality, we delve into the fascinating world of drag and what lessons the hospitality industry can learn from them. Summary The Covid-19 pandemic had a devastating impact on the drag queen community, with performers losing their primary source of income. Many drag queens turned to digital platforms to perform for their fans, but it wasn't always enough to make ends meet. As the pandemic continued, drag queens found new ways to adapt, such as starting their own businesses or hosting outdoor events. The drag scene has evolved over the years, especially with the influence of RuPaul's Drag Race. During lockdown, drag queens used social media to create content and connect with their audience. Advice for those going through difficult times includes finding joy every day, surrounding yourself with good people, and maintaining a positive attitude. Whilst lockdown seems a distant memory, how are Drag Performers managing now? To help answer this question hosts Timothy R Andrews, Tracey Rashid, and Sarah Kettel explore the resilience and creativity of drag artists and the challenges they face. They are joined by the effervescent drag performers Mary O'Kart, Stephanie Von Clitz, and Linda Bacardi in one of our most of the wall episodes yet. Takeaways
Titles
Sound Bites
Chapters 00:00 The Impact of Covid-19 on the Drag Queen Community 02:05 Adapting and Finding New Ways to Perform 05:43 The Evolution of the Drag Scene 08:06 Using Social Media to Connect with Fans 11:56 Surviving and Continuing to Perform During Lockdown 20:50 Supporting local drag artists 25:12 The power of drag in bringing joy and inclusivity 26:07 Advice for those facing difficult situations | |||
| Unwrap the Magic: Christmas Memories and Secrets from Santa | 25 Dec 2023 | 00:17:52 | |
Join Tracey Rashid and Timothy R. Andrews for a festive celebration of Christmas in a special episode featuring a host of Santas from around the world. The holiday spirit shines brightly in this special Christmas episode of Talking Hospitality, where hosts Tracey and Timothy engage in heartwarming and humorous discussions about the meaning of Christmas. The episode opens with a fun fact about the Statue of Liberty, the largest Christmas gift ever given, symbolizing friendship—setting a nostalgic tone for the holiday season. Tracey and Timothy R. delve into their own Christmas memories, sharing anecdotes that resonate with the importance of family and togetherness. Tracey fondly reminisces about Christmas celebrations filled with family traditions and the playful chaos brought by a beloved pet, while Timothy reflects on his Christmas Eve birthday, emphasizing the joy of spending quality time with loved ones. Their personal stories serve as a reminder of the special moments that define the holiday season. As the conversation unfolds, the hosts introduce a delightful cast of Santas who join them to share their experiences from the holiday season. Each Santa offers enchanting stories of joy and laughter, from unique gift requests to heartwarming moments that showcase the innocence and generosity of children. One Santa shares a particularly touching story about a child wishing for her mother’s happiness, illustrating the beautiful simplicity of children's desires during Christmas. This segment not only adds an element of magic to the episode but also reinforces the core message of the holiday: the importance of giving and spreading joy to others. The episode culminates in a lively discussion about Christmas traditions, where the Santas share their favorite ways to celebrate the season. From the joy of sharing meals with the community to the fun of cracking Christmas crackers, the Santas bring humor and warmth to the conversation. Their laughter and camaraderie create an inviting atmosphere, encouraging listeners to reflect on their holiday traditions and the joy they bring. As the episode concludes, listeners are left with a sense of warmth and inspiration, encouraging them to embrace the spirit of Christmas with their families and friends, and to carry the message of kindness and joy into the new year.They discuss the joy of giving, sharing cherished Christmas memories, and the magic that surrounds the holiday season. Listeners will hear heartwarming stories from the Santas, including their favourite traditions and the importance of family gatherings during this time. The Santas share delightful anecdotes about children’s wishes, showcasing the innocence and joy of the season. With laughter and reflections on the spirit of Christmas, this episode promises to spread warmth and cheer for our Hospitality community who are often working this time of year. Chapters:00:00 Introduction and Christmas Memories 02:22 The Spirit of Giving and Santa Claus 06:12 Santa's Helper and Christmas Traditions 09:15 Spreading Joy and Helping Others 12:30 Vacation and Reindeer Games 15:27 Staying on the Nice List and Conclusion Takeaways:
Links referenced in this episode: | |||
| Can Migrants Make A Successful Business? | 20 Dec 2023 | 00:27:42 | |
In this engaging episode of "Talking Hospitality," hosts Timothy R Andrews and Tracey Rashid welcome the esteemed chef and restaurateur, Cyrus Todiwala OBE. Recorded at the bustling Cafe Spice Namaste, the episode delves into Todiwala's inspiring journey in the hospitality industry. Guest: Cyrus Todiwala OBE Hosts: Timothy R Andrews & Tracey Rashid Key Points:
Why Listen to This Episode? If you're a hospitality professional seeking inspiration and practical insights, this episode is a must-listen. Cyrus Todiwala's journey from a diploma student in India to a celebrated chef and restaurateur in the UK is a testament to resilience, innovation, and the power of supportive relationships. His story is not just about culinary excellence but also about navigating bureaucratic challenges, contributing to the community, and building a legacy in the hospitality industry. This episode offers a blend of personal anecdotes, professional wisdom, and engaging storytelling that will resonate with anyone passionate about hospitality. Conclusion:This episode of "Talking Hospitality" is more than just a conversation; it's a journey through the life of a culinary visionary. Cyrus Todiwala's experiences, challenges, and triumphs offer invaluable lessons for anyone in the hospitality industry. His story is a powerful reminder of the impact one can have through dedication, creativity, and a deep love for the art of hospitality. Chapters: 00:00 Immigrants in the UK hospitality landscape 01:10 Cyrus Todiwala's journey to the UK 02:04 The birth of Cafe Spice 03:18 Culinary interest and early experiences 05:07 Revamping Indian cuisine in the UK 06:25 Challenges in establishing Cafe Spice Namaste 08:16 Breaking barriers and changing perceptions 09:36 Advice for immigrants starting a business in hospitality 16:04 Resources and support systems for immigrants 21:22 Cyrus Todiwala's involvement in MasterChef 22:20 The importance of Cyrus Todiwala's wife in his journey 24:03 Quick fire round | |||
| Why Go On TV & What Happens After? - A Masterchef Special | 13 Dec 2023 | 00:44:08 | |
MasterChef Special with Daksha Mistry, Pookie Tredell, Mike Bartley and Mikes Khan Hosts: Timothy R. Andrews, Tracey Rashid, and Sarah Kettel Dive into a captivating conversation with MasterChef stars and discover the heart of culinary passion and innovation. Join us in this special episode where we explore the journeys, challenges, and triumphs of these culinary artists. Why Listen to This Episode:This episode is a must-listen for hospitality professionals seeking inspiration and insights from the world of competitive cooking. It offers a unique perspective on culinary passion, creativity, and the journey from television fame to real-world application. The episode is filled with personal stories, professional advice, and a deep understanding of the culinary arts, making it an invaluable resource for those in the hospitality industry. Key Points of Interest:
Conclusion: This episode of Talking Hospitality is a treasure trove of insights for hospitality professionals. It not only provides a behind-the-scenes look at the MasterChef experience but also delves into the deeper aspects of culinary passion and creativity. The stories and advice shared by the guests are both inspiring and practical, making this episode a valuable listen for anyone in the hospitality industry. | |||
| Empowering Women in Hospitality: Insights from Lakefield College | 06 Dec 2023 | 00:21:17 | |
In an enlightening discussion on the empowerment of women in the hospitality sector, this episode of Talking Hospitality features a live recording from Lakefield Hospitality College in North West London, where we engage with Frankie Strinati. The college, founded in 1962 with the explicit aim of promoting female participation in hospitality, stands as a testament to the evolution of gender roles within this industry. Frankie shares her insights on the strategies employed at Lakefield, which emphasise the importance of a supportive, all-female learning environment that enables students to flourish without the pressures often associated with mixed-gender settings. Throughout our conversation, we explore the challenges that young women face in pursuing careers in hospitality, particularly in securing leadership roles. Frankie highlights the college's comprehensive mentoring program, which is designed to bolster confidence and equip students with the skills necessary to excel in their careers. This initiative not only addresses the prevalent self-doubt among female candidates but also fosters a sense of community and shared purpose among the students, who are encouraged to support one another in their professional journeys. The episode also addresses the broader context of the hospitality industry, which is currently navigating a transformative period due to external pressures such as Brexit and the COVID-19 pandemic. Frankie articulates the pressing need for employers to adapt their recruitment practices to attract and retain talent within the UK. By fostering an inclusive atmosphere and providing robust training and mentorship opportunities, employers can ensure that the next generation of hospitality professionals is well-equipped to lead and innovate. This discussion serves as a crucial reminder of the role that education and mentorship play in shaping a diverse and equitable hospitality landscape. Takeaways:
Links referenced in this episode: Companies mentioned in this episode: Join the Conversation: Visit us at https://www.talkinghospitality.com/ For more information on the topics discussed go to our blogs: https://www.talkinghospitality.com/blog/ Or if that's still not enough, get educated with our Hospitality courses at: https://www.educatinghospitality.co.uk/ 🎧 Tune in to listen to the latest episode from Talking Hospitality and for more touching stories and deep insights into the challenges and triumphs of the hospitality industry. | |||
| When Talking Hospitality Meets Hospitality Meets... | 29 Nov 2023 | 00:22:06 | |
Ever wondered how storytelling can transform the hospitality industry? Join us in this enlightening episode with Phil Street, where we explore the art of narrative in shaping careers and changing perceptions. Dive into the world of hospitality through the lens of stories that inspire, educate, and entertain. Introduction: Welcome to a captivating episode of the Talking Hospitality podcast, where we delve into the integral role of storytelling in the hospitality industry. I'm Timothy R. Andrews, joined by Tracey Rashid, and today we're thrilled to host Phil Street, a renowned figure in the hospitality world, founder of Momentum Recruitment and Hospitality Meets.. podcast. Why Listen to This Episode? This episode is a must-listen for hospitality professionals seeking inspiration and insights. Phil Street, with his rich experience in hospitality and podcasting, shares invaluable perspectives on the industry. His stories and the discussion around the transformative power of storytelling in hospitality are enlightening, offering a fresh outlook on career development and industry dynamics. Key Points from the Transcript:
Ever wondered how storytelling can transform the hospitality industry? Join us in this enlightening episode with Phil Street, where we explore the art of narrative in shaping careers and changing perceptions. Dive into the world of hospitality through the lens of stories that inspire, educate, and entertain. Conclusion: This episode is a treasure trove of insights for hospitality leaders and professionals. Phil Street's experiences and the engaging discussion provide a unique perspective on the industry, emphasizing the importance of storytelling, passion, and human connections in shaping a fulfilling career in hospitality. Don't miss this opportunity to gain valuable knowledge and inspiration from one of the industry's most influential voices. | |||
| Why Men in Hospitality Don’t Talk About Mental Health — and How We Change That | 19 Nov 2023 | 00:46:25 | |
Why Men in Hospitality Don’t Talk About Mental Health — and How We Change That Men’s mental health in hospitality is still a taboo topic. In this honest episode, industry leaders share why that needs to change — and how we make it happen. In this hard-hitting episode of Talking Hospitality, we tackle an issue that’s long been overlooked — men’s mental health in our industry. The statistics are stark: male hospitality workers are significantly more at risk of anxiety, burnout, and even suicide. But what’s behind the silence? To explore this, we’re joined by a powerful panel of voices from across the sector:
We discuss:
This episode is full of lived experience, real solutions, and an urgent call for cultural change. Whether you’re a GM, a chef, a recruiter or a business owner — if you lead people, you need to hear this. 🎧 Tune in and let’s start creating workplaces where men can speak freely, lead authentically, and thrive. 👉 Explore more episodes, blogs and training at www.talkinghospitality.com Your continued support helps us keep having the conversations that matter. | |||
| What’s Driving the Rise of Caribbean Cuisine in the UK? | 25 Oct 2023 | 00:17:29 | |
In this special episode, we’re joined by Dawn Burton — speaker, entrepreneur, founder of Carol Burton Caterers, co-founder of the Caribbean Food Collective, and creator of the UK Caribbean Food Awards. Dawn shares her story of moving from a hotel career into catering, the challenges of setting up her own business, and why she’s committed to making sure Caribbean food and entrepreneurs get the recognition they deserve. From cooking thousands of meals for children during school holidays to handing out roast dinners to the hidden homeless at Christmas, Dawn’s work goes far beyond business — it’s about community, culture, and giving back. We also discuss why Caribbean food businesses have been overlooked in the past, how the Collective came together to provide a voice for the sector, and what it means to celebrate the very best at the inaugural Caribbean Food Awards. It’s an inspiring conversation about resilience, heritage, and making space for communities that have too often been left out of the room. Takeaways:
Links referenced in this episode: Companies mentioned in this episode:
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| Is Hospitality Racist? | 26 Jul 2023 | 00:19:14 | |
In this powerful season finale, we’re joined by Lorraine Copes, Founder and CEO of Be Inclusive Hospitality, for a conversation that every hospitality professional needs to hear. “This is not the place for performance. This is people’s lives.” – Lorraine Copes We explore the hard-hitting findings of the 2023 Inside Hospitality report — the only one of its kind focused specifically on race equity in the UK hospitality sector. Lorraine shares the lived experience behind the data, her motivation for launching Be Inclusive Hospitality, and what it’s really going to take to make lasting change. From underrepresentation in senior roles to lack of accountability for discriminatory behaviour, Lorraine lays out the barriers — and more importantly, what can be done to break them down. We also discuss the limits of “performative inclusion”, the companies doing the real work, and why employers must stop waiting for permission to act. Lorraine’s story isn’t just about pointing out problems — it’s about building something better, creating safe spaces, and showing what’s possible when purpose and action align. If you’ve ever asked yourself how you can be part of the solution, this episode is your starting point. Takeaways:
Links referenced in this episode: Companies mentioned in this episode:
More information on Lorraine Copes & Be Inclusive Hospitality can be found at: *** *** Timothy put the Kettel on is Co-hosted by: *** Editing & Visuals by: Timothy R Andrews Theme Tune: "Mandarin & Chocolate" by Doriane Woo Feat voiceover artist, Lara Rathod Sound Effects by: Epidemic Sound | |||
| How Can You Recruit In Hospitality With Ways That Work? | 19 Jul 2023 | 00:21:38 | |
Raffles is heading to London and is making a stir! Whether you like it shaken or stirred, Timothy R. Andrews and co-host Sarah Kettel look beyond the Singapore Sling with OWO's talented Nathan Craigie, who is heading up their recruitment drive. Whilst being a world-renowned name has no doubt helped the hotel in it's hiring, so has it's many innovative recruitment strategies, some of which Nathan shares in this episode. At the heart of it all, however, is that staff are treated well, fairly and have a chance to contribute to their own success as well as that of the hotel. Nathan reveals how treating employees as important as the guests is key to the success of the hotel and that the importance of team events. A fascinating conversation about a very traditional name has very modern and forward thinking ideas, showing why it is one of the top names in the Hotel industry. Unfortunately we would like to apologise for the audio issue affecting our guest and hope it doesn't hamper what is ultimately a very fascinating and insightful episode. *** More information on Nathan Craigie can be found at: *** Timothy put the Kettel on is Co-hosted by: *** Editing & Visuals by: Timothy R Andrews Theme Tune: "Mandarin & Chocolate" by Doriane Woo Feat voiceover artist, Lara Rathod Sound Effects by: Epidemic Sound | |||
| Addiction In Hospitality | 12 Jul 2023 | 00:25:28 | |
Why is alcohol abuse still the norm in hospitality? Shell Righini joins us to challenge stigma, share her recovery story, and offer hope and solutions. In this deeply personal and refreshingly honest episode, we speak with Shell Righini, host of We Recover Loudly, a podcast changing the conversation around addiction and sobriety in hospitality. Shell shares her powerful story of working her way through the industry while navigating alcohol misuse — and how she found the strength to build a sober life without leaving hospitality behind. Together, we explore the industry's ingrained drinking culture, its impact on mental health, and what real support for addiction could and should look like in our workplaces. We cover:
This is a raw and hopeful episode that challenges assumptions and offers real-world actions for anyone in hospitality — whether you drink or not. 🎧 Plus: Michelle’s podcast tips, chocolate cravings, and why she believes Lily Allen definitely stole her style. 👉 Explore more episodes, blogs and hospitality training at www.talkinghospitality.com 📲 Follow Shell on Instagram @WeRecoverLoudly or visit www.werecoverloudly.com 🙏 Thanks to Our Brand PartnersThis episode is brought to you with the support of our amazing brand partners: In this very special 30th episode we look at:
And if that's not good enough we also put Michelle through Put The Cuppa Down Quick Fire round! Guest Tracey Rashid co-hosts with Timothy R. Andrews for this episode. We Recover Loudly podcast (Apple) We Recover Loudly podcast (Spotify) If you need help please also check out: To hear the episode from Lynn Maltmann about going alcohol free *** Editing & Visuals by: Timothy R Andrews Theme Tune: "Mandarin & Chocolate" by Doriane Woo Feat voiceover artist, Lara Rathod Sound Effects by: Epidemic Sound | |||