In today's dynamic and ever-changing business landscape, strong leadership requires the ability to navigate challenges with grace and determination. This video explores the crucial skill of resilience and its impact on effective leadership. Join us as we delve into the strategies and techniques that can help leaders cultivate and harness resilience, enabling them to inspire and guide their teams even in the face of adversity. Gain valuable insights on how to develop resilience as a leader and unlock your full potential in driving organizational success. Whether you're a seasoned executive or an aspiring manager, this video is a valuable resource for honing your leadership skills and mastering the art of resilience. For more information on our podcast channels visit https://storycraftersdownunder.com.au To contact George about his services:

George Norris, FAICD, FAIM, FAMI, CPM COACH I MENTOR I AUTHOR I SPEAKER
Norris Management Pty Ltd
HIGH PERFORMANCE PSYCHOLOGY
Suite 1110, Yve, 576 St Kilda Road Melbourne. Victoria. 3004. Australia
T +61 3 9521 2292 M 0418 561 271 E norrismanagement@bigpond.com www.norrismanagement.com.au 

This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Business with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline.

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Join us in this discussion as we sit down with Rob Kidner, the owner of Motafix in Melbourne, Australia. In this video, Rob offers valuable insights into the future of aftersales and servicing vehicles in 2025. With years of experience running a successful service workshop, Rob discusses the best practices for maintaining a thriving business in the automotive industry. He shares the challenges that lie ahead for the industry and presents practical solutions that need to be addressed. Rob's hands-on perspective provides a unique look into the strategies and approaches required to overcome obstacles and adapt to the evolving landscape of automotive aftersales and servicing of vehicles. Don't miss this opportunity to learn from a seasoned expert in the field.

This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

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In this insightful video, we delve into the reasons behind the exit of automotive manufacturing industry from Australia and the significance of having a vibrant automotive manufacturing industry. The video highlights the strategic importance of having a robust manufacturing base that can potentially pivot to manufacturing other products during times of conflict. The manufacturing base provides an avenue for skill development and for investment in other areas of manufacturing. With a strong automotive manufacturing industry, collaboration between universities and research institutes can be fostered as it encourages innovation and progress. Additionally, a strong automotive manufacturing industry contributes significantly to the tax base, which has a knock-on effect on investments in other sectors of the economy. The video touches on why the automotive manufacturing industry left Australia, citing reasons such as the high cost of doing business, the small domestic market, and the lack of government subsidies. It also highlights the significance of having an automotive manufacturing industry, not just for the benefits mentioned above, but also for the creation of jobs and the associated economic benefits that come with it. Overall, the video underlines the vital role played by an automotive manufacturing industry in terms of creating jobs, developing skills, encouraging investment, and building the tax base. Further, it highlights the critical need for governments and businesses to work collaboratively to create policies that encourage growth in the industry, thereby boosting Australia's economy and supporting its strategic interests. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

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This video provides an in-depth discussion on the challenges and considerations around electric vehicles and their environmental impact. We start by investigating the scarcity of rare earth metals required for electric vehicle batteries and the environmental damage caused by mining these metals. While electric vehicles are marketed as “zero emissions,” this only refers to emissions from the tailpipe. The overall emissions generated to manufacture and power electric vehicles can still be significant. A blended solution of renewable energy sources may be needed to truly reduce emissions. Charging electric vehicles also currently requires a lifestyle change for owners. Charging stations are not yet as widespread as gas stations, charging takes hours instead of minutes, and owners need to carefully plan longer trips. However, continued infrastructure investment aims to improve this over time. For potential buyers, an electric vehicle purchase is quite different from a standard internal combustion engine vehicle. You need to understand your driving needs, available charging options, and how the technology may improve in coming years. While Australia currently lags in electric vehicle adoption, growth in this market looks promising if costs continue to decrease and charging networks expand. Electric vehicles are an important step toward reducing emissions and mitigating climate change, but they are not a silver bullet. We explore the environmental pros and cons of this new technology in depth so individuals and policymakers can make the most informed choices. Overall, transitioning to more sustainable transportation and renewable energy will require a multi-pronged approach. The analysis in this video takes an evidence-based, balanced perspective on this complex issue. We aim to educate viewers and advance the public discussion on how to best reduce emissions in the transportation sector. Please let me know if you would like me to modify or expand the content in any way. I am happy to refine and improve it further.

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This week we sit down with Silvio Barbisan, an automotive enthusiast and proud member of the Monaro Car Club. Silvio discusses what fuels his passion for muscle cars, especially the iconic Holden Monaro. Silvio currently owns 10 Holden and Monaro vehicles, a collection that has evolved over many years. His interest in cars started at a young age and grew into a lifelong hobby and community. Silvio talks about his anger and disappointment when Holden stopped producing cars in Australia. For enthusiasts like Silvio, certain car brands become deeply connected to memories and identity. Silvio highlights some of his favourite Monaro models, including his HG GTS Monaro. For Silvio, muscle cars represent power, performance, and nostalgia. He provides advice for burgeoning car enthusiasts and what to consider when buying a classic car. Silvio’s story shows that being an automotive enthusiast is about more than just vehicles - it’s about community, shared interests, and nostalgia. His passion for Australian muscle cars, especially the Monaro, runs deep and has persisted for decades. Overall, Silvio gives us insight into what fuels a lifelong enthusiast's dedication to a brand and model.

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This week we had the opportunity to speak with Tony Foon, an expert in the automotive industry, to discuss the challenges of attracting and retaining qualified technicians and mechanics. Tony emphasized the importance of creating a clear career path for technicians to show them that this can be a lifelong career, not just another job. Tony discussed the need to get new technicians working with tools and vehicles as soon as possible, rather than having them do menial tasks like cleaning that could drive them away from the field. With the rise of electric vehicles, it will be crucial for technicians to obtain the proper certifications and training to service these cars, which also presents opportunities for career growth. Tony advocated for government incentives like subsidized salaries and tool allowances for new technicians in apprenticeship programs to make the field more attractive. He also noted the importance of increasing technician pay to levels comparable with other trades so that talented individuals choose to pursue this career path. Finally, Tony spoke about the need to prioritize mental health and wellness for technicians and within dealerships. This demanding, hands-on work can take a significant physical and emotional toll, so providing resources and a supportive environment is key to long-term success and job satisfaction for technicians. Overall, it was an insightful discussion about both the challenges facing the automotive industry in recruiting and retaining top talent as well as some potential solutions and best practices to build a sustainable workforce for the future. The key takeaways focused on creating clear career opportunities, offering incentives and fair pay, providing training for emerging technologies, and supporting the wellbeing and work-life balance of technicians.

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This week we dive deeper into understanding the complex challenges involved in managing a police vehicle fleet. We explore a range of topics including the specific requirements police vehicles must meet to suit the needs of law enforcement. We review the different types of police vehicles that comprise a fleet, from patrol cars to special-purpose units. We discuss how police vehicles differ from regular vehicles. What makes a police vehicle uniquely suited to police work? Are police vehicles performance-modified or computer-chipped to enable higher speeds than regular vehicles? We also examine whether purchasing a used police vehicle can be worthwhile and the potential advantages of doing so. We touch on modified vehicles like breathalyzer vans, prisoner transport vans, and mobile command centers for crisis situations. We look at the biggest challenges facing police fleets today and consider what the future may hold, including the possible role of new technologies like electric or hydrogen-powered vehicles. Managing a police fleet requires balancing performance, functionality, cost, and efficiency. This week we gain valuable insight into how police forces meet the demands of protecting public safety through careful police vehicle selection and fleet management. Please join us for this informative overview of police fleet operations.



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Are we right or are we wrong? What do you think the numbers will be for the Australian Automotive New Car Market in 2022. Let us know what you think are the factors that will influence the market in 2022 for new and used car sales and give us your comments below. We would love to hear from you. Mark and John discuss factors that will impact budgets for 2022 and do a review of the automotive market. We challenge you, the listeners, to tell us what you think will be the main factors that will impact new and used vehicle volumes for 2022 budget. We discuss in detail exchange rates, production shortages, supply constraints and factors that will impact consumer demand such as disposable income, inflation and buying habits such as overseas trips. We also look into new trends such as car subscription and electric vehicles. We delve into the agency model and various new distribution models. We review and put a peg in the the sand of where they think new vehicle volumes will be, how this will impact used vehicle volumes and where a dealer should focus on the aftermarket part of the business. We discuss technical skill shortages and how this will impact the aftermarket part of the business.

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In this interview, we speak with Drew Schnehage, CEO of Innovation Group, about fleet management and accident and claims management services. Drew explains why understanding data and developing actionable business insights is critical to achieving substantial cost savings for fleet managers. This video is valuable for any company in the automotive repair or paint industry, as well as those looking to start a successful automotive business or manage a fleet of vehicles like agricultural equipment, rentals, boats, caravans, delivery vehicles or company-owned vehicles. Drew also provides useful tips for choosing fleet management software. Drew discusses Innovation Group’s best-in-class motor collision repair network, which provides high-quality repairs through valuable partnerships with repair shops that understand fixing vehicles properly. He highlights their expert claims specialists, who have experience working with OEMs, rental companies, insurers, brokers and major Australian fleets and fleet management companies. This experience helps them control costs for clients through greater efficiency and a repair network that offers lower costs than non-network repairers. Drew also notes that they leverage meaningful data insights to track and improve performance, as well as inform future strategies. In addition, Drew outlines their roadside and accident assistance, services to ensure vehicles are repaired to industry standards, rental vehicle provision, recovery support, third-party proactive cost control, driver risk management, driver profiling, driver training, benchmark reporting and road safety initiatives. Overall, this interview provides a helpful overview of fleet management and accident claims services for businesses looking to improve in these areas. Drew offers valuable perspectives and advice for achieving substantial cost savings and better managing driver and vehicle risks.

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Mark Palavestra and John Sinclair sit down with Andrew Myers from DTS Experience to discuss strategies for making effective outbound car sales calls. Andrew explains why many car sales consultants struggle with consistent outbound calling and offers advice on how to develop habits and systems to overcome this common hurdle. Andrew emphasizes the importance of making a firm commitment to a certain number of calls per day or week, tracking progress, and sticking to it. This level of discipline and persistence is key to achieving sales goals over the long-term. He advises consultants to start with small, manageable call quotas and gradually increase them as making calls becomes routine. Throughout the conversation, Andrew shares insights drawn from his extensive experience in car sales strategy, goal-setting, leadership, dealership management, profit improvement, and mentoring other sales professionals. He stresses that while outbound calls can be daunting at first, they get easier over time and are instrumental for bringing in new business. With the right mindset and consistent effort, consultants can thrive at this critical component of the sales process. Andrew provides thoughtful perspective on how car sales consultants at all levels can become more proactive, disciplined, and successful at outbound calls. His guidance can help motivate and equip viewers to make outbound outreach a consistent part of their sales strategy.

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In this episode of Talking Automotive With Mark and John Podcast, hosts Mark Palavestra and John Sinclair interview David Hawkins, Chief Revenue Officer of Loyalty Logistix. David discusses the importance of gaining a granular understanding of customer data to improve key metrics like retention and loyalty. David explains that successful digital companies are data-driven, relying on analytics to uncover insights. In automotive, areas like customer retention and service renewals have traditionally lacked the in-depth analysis that lead management receives. Analyzing detailed customer data can reveal influential factors that determine future success, even if they’re not immediately apparent. David poses several key questions for dealers to consider, such as: •What is your success rate for re-purchasing new and used vehicles by model, age, and other factors? There may be clear links between invoice value and loyalty that you can leverage. •How can you increase parts and service spending per vehicle in operation by targeting older vehicles with fixed-price programs? •How can you boost accessories spending per vehicle with statistical recommendation campaigns based on what other customers purchased? •What are your customer retention rates for service vs non-service work? When do your customers typically defect to other providers? By improving processes, optimizing campaigns, and measuring ROI, dealers can gain valuable insights into their customers and boost profitability. With a data-driven approach, even small changes can have a big impact.

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IIn this insightful audio, we sit down with Kevin Abood, a seasoned expert in the car dealership industry, to discuss innovative business ideas that can significantly improve profitability and drive car sales growth in automotive dealerships. Kevin dives deep into the key areas that demand attention when it comes to boosting business performance. He emphasizes the importance of understanding the figures and benchmarking key ratios within a car dealership, as this serves as the foundation for identifying areas in need of improvement. Furthermore, Kevin shares invaluable advice on how to bring about behavioral changes within the organization and effectively engage and motivate employees, particularly car sales consultants. By implementing strategies that foster a positive work environment and encourage continuous learning and development, dealerships can enhance their sales force's performance and ultimately drive profitability. When it comes to increasing car volume, Kevin stresses the significance of exploring all available opportunities, including aftermarket servicing of cars and parts. By diversifying revenue streams and capitalizing on these additional avenues, dealerships can expand their customer base and create new revenue streams. Retaining gross and maximizing profit in car sales is another area of expertise for Kevin. He delves into effective strategies that dealerships can adopt to ensure they retain a healthy profit margin, while also maximizing the incentive money offered by the original equipment manufacturer (OEM) and the manufacturer. By tapping into these incentives, dealerships can further bolster their profitability. The discussion also touches on the importance of car fleet business and how it can contribute to the overall success of an automotive dealership. Kevin sheds light on the advantages and challenges associated with fleet sales and offers valuable insights into capitalizing on this segment of the market. Lastly, Kevin shares his expert advice on turning around an auto business that may be struggling. Drawing on his wealth of experience, he provides actionable strategies and recommendations to help businesses navigate challenging times and regain their footing in the industry. Join us as we gain invaluable insights from Kevin Abood on how to improve profitability, drive car sales growth, and navigate the ever-evolving landscape of the car dealership business. This audio is a must-listen for anyone looking to succeed and thrive in the automotive industry.

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In this insightful video, Mark and John delve into the world of automotive marketing, specifically highlighting the importance of identifying a dealer's prime marketing area. They shed light on the crucial factor of attracting customers from outside this area and explore the associated costs. One key aspect they emphasize is the limited distance customers are willing to travel for various services. On average, customers are inclined to drive only 20 minutes for routine maintenance and a slightly longer duration of 35 minutes when making a vehicle purchase. This understanding forms the foundation for their discussion on optimizing marketing strategies. Mark and John advocate for a concentrated approach, urging dealerships to channel all their marketing efforts within this prime marketing area. They stress that this targeted focus, whether through digital marketing, public relations, or social media campaigns, can yield the most efficient use of a dealer's marketing funds. By honing in on the specific geographical region where customers are most likely to engage with the dealership, Mark and John demonstrate how dealers can effectively reach their target audience and maximize their return on investment. With a professional tone throughout, this video provides valuable insights and actionable recommendations for automotive marketers looking to optimize their marketing efforts.

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Introducing our latest video, where we delve into the evolving dynamics between automotive manufacturers and dealerships. Traditionally, the relationship between these two parties operated on a power balance, with the manufacturer overseeing a diverse network of dealers with varying expertise. However, the landscape has shifted with the emergence of large dealer groups, demanding a more equitable partnership. To address this changing dynamic, manufacturers must adopt a professional approach, leveraging robust tools, efficient processes, and transparent communication for all stakeholders. Gone are the days of ad hoc processes; the relationship now requires an adult-to-adult interaction. In this insightful video, we sit down with Andreas Walker, CEO of UON Global, to shed light on how their innovative automotive franchise management software is revolutionizing field team management. By automating common field team tasks such as scheduling, reporting, and communications, UON Global's software empowers managers to focus on high-impact responsibilities like coaching, training, and strategic planning. Andreas highlights the profound impact this software has on both field team efficiency and collaboration between original equipment manufacturers (OEMs) and dealerships. With features like mobile access, automated reminders, and centralized data, UON Global's software ensures transparency and accountability within field teams. Dealers gain valuable insight into representative activities and progress, while representatives stay on top of critical action items. In essence, Andreas stresses that the right technology can simplify and enhance field team management. With UON Global's automotive franchise software, managers can optimize their field teams for success. If you're ready to transform your field operations, be sure to subscribe and stay tuned to learn more about how cutting-edge technology can drive field team excellence. Join us on this journey towards a more efficient and collaborative automotive ecosystem. Subscribe now and unlock the potential of your field team with UON Global's ground breaking software.

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We sat down with George Norris, Founder and Director of Norris Management, to discuss leadership, management, and the future of the automotive industry. George has over 25 years of experience as an executive coach, strategist, and leadership advisor. George sees the biggest challenges for OEMs and dealers as developing strong, visionary leadership and learning how to motivate and empower employees. Success comes from crafting a clear corporate strategy and vision, then executing on it through accountability, communication, and management skills. Critical people skills for leaders include creating a shared vision, delegating properly, and motivating staff through both intrinsic and extrinsic rewards. The future of the auto industry will depend on how businesses adapt to changes in technology, consumer preferences, and the overall economy. Strong, flexible leadership and management will be key. George recommends focusing on key business ideas like digitalization, globalization, and meeting customers' needs. Leaders must turn strategic plans into action. This requires managing staff, resources, and timelines to achieve key performance indicators and business objectives. George has advice for leaders on implementation through goal-setting, problem-solving, and creating an open, collaborative work culture where employees feel empowered and motivated. Overall, George Norris provides insightful perspective on leadership, management, strategy, and the automotive industry based on his extensive experience as an executive coach and advisor. His guidance can help leaders and businesses better navigate challenges and change.

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We talk to Santo Amoddio, Managing Director at Glass's Information Services Australia, about the future of automotive residual values and what impacts them. Santo discusses how trends like electric vehicles, autonomous driving and car-sharing programs will shape the automotive industry and residual values in the coming years. He explains how residual values directly impact new and used car sales by influencing the total cost of ownership and payments for consumers. Strong residual values can support new car sales by lowering overall ownership costs. Santo goes into the details of how residual values are determined based on a variety of factors like the overall supply and demand of vehicles, the popularity and desirability of makes and models, current economic conditions, and pricing actions taken by automakers. He notes that the decisions manufacturers make around production volumes, options and trim levels, incentives, and vehicle redesigns can positively or negatively impact the residual values of their models. There are several actions automakers can take to improve the residual values of their vehicles according to Santo. These include producing vehicles that align with current consumer preferences, keeping incentives and discounts in check, and effectively managing the timing of new model releases. By taking a strategic, data-driven approach to these areas, manufacturers can build desirability for their brands and support stronger residual values over the long run. Overall, this discussion with Santo provides valuable insights into the nuances behind automotive residual values and how various industry factors and players can shape them. Strong residual values remain crucial for the success and profitability of automakers and their dealer networks. Careful management of factors within their control can help maximize residual values and gain a competitive advantage.

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Talking Automotive with Mark and John Ep 8. In this week's podcast, we talk to two of the owners of Modera, digital experts from Estonia. Siim Vips, a digital entrepreneur involved in a number of digital startups, and Janek Prummel whose extensive career has spanned decades in the digital space. We discuss why Estonia is one of the countries at the forefront of the digital marketing and advertising in the online space and we explore the history of digital marketing in automotive. Siim and Janek share perspectives and insight into the trends of digital marketing in automotive and the further accelerated digital marketing and advertising change caused by COVID-19. We look to the future industry and talk about Virtual Reality past and present. We also look into the challenges of digital marketing implementation and dealing with legacy systems in automotive. Why the need for transparency and integrated systems which provide a range of other opportunities and efficiencies. They discuss marketing, advertising, social media and how this is changing as customers move online. They talk about crm and the need to respond to the customer as quickly as possible. They discuss various business ideas and how to improve business with online tools in automotive.

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In the latest episode of Talking Automotive with Mark and John, Mark Palavestra and John Sinclair delve into a comprehensive review of the first quarter of the auto industry. With their expert analysis, they shed light on the factors that have shaped the market thus far and provide insights into future trends for 2021 and beyond. Mark takes the time to meticulously explain how the figures in the automotive industry are calculated, giving viewers a clear understanding of how the market has been impacted. With his deep knowledge of the industry, he provides invaluable insights into the factors that have influenced the market year to date. Looking ahead, Mark and John discuss the outlook for the automotive industry, highlighting the potential factors that could impact vehicle sales volume. Their astute observations and forward-thinking analysis paint a comprehensive picture of what lies ahead for the industry. But it's not all about numbers and market analysis. Mark and John also take the opportunity to demystify the workings of the new car and used car market. They explore the intricacies of the supply chain, the role of dealers, and the impact of fleets on the overall market dynamics. Additionally, they delve into the exciting world of electric vehicles, offering an engaging and easy-to-understand explanation of their significance in the industry.
Sponsor: PrixCar Fleet Services
https://prixcar.com.au/services/fleet…​
Production and editing by Ky Sinclair.
This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeliness of the predictions discussed & is without warranty of any kind, express or implied.

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The future of car sales distribution is rapidly changing. In this video, we sit down with Peter Viljoen, CEO of Sydsen, to discuss the emerging direct-to-consumer model pioneered by Mercedes and BMW in South Africa. Viljoen provides insightful commentary on this bold experiment where automakers have opted to sell directly to buyers rather than solely through traditional dealerships. He explains how this model provides manufacturers greater control over the customer experience while leveraging dealers for delivery logistics. According to Viljoen, early results demonstrate success. By owning the sales process, Mercedes and BMW can better convey their brands' values and more closely align sales interactions with corporate messaging and standards. This leads to increased customer satisfaction. Additionally, Viljoen explores the larger implications of this distribution shift. He predicts direct sales will expand as technology provides new ways for buyers to educate themselves and purchase vehicles. However, he cautions that dealers will remain vital for servicing cars and providing local inventory. Viljoen stresses that the future of car sales will require automakers, dealers, and customers to adopt new mindsets. Companies must balance direct-to-consumer priorities with dealership relationships. Meanwhile, dealers must embrace new roles. Customers must get comfortable purchasing big-ticket items online. Overall, this is a thought-provoking conversation about the evolving auto sales landscape. Viljoen provides knowledgeable perspectives on the innovative direct-to-consumer model and its disruption of the entrenched dealer distribution system. His insights help make sense of this retail transformation that promises to empower buyers in new ways.
Sponsor: PrixCar Fleet Services https://prixcar.com.au/services/fleet…​ Production and editing by Ky Sinclair.
This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeliness of the predictions discussed & is without warranty of any kind, express or implied.

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In this video, we talk with Steve Blunt, a potential electric vehicle customer, about what you need to know before buying an electric vehicle. Steve asks several questions about EVs and how they might impact his lifestyle and purchasing decisions. We compare buying an EV versus a traditional internal combustion engine vehicle and how the process has changed. We also look to the future of EVs in Australia. We discuss a range of topics to help Steve make an informed choice: Comparing the overall cost of an EV versus an ICE vehicle, including upfront costs versus potential long-term savings on fuel and maintenance. Understanding charging stations, charging times, and charging coverage to ensure an EV will meet your needs. The differences between zero direct emissions, tailpipe emissions, and overall emissions including the environmental impact of manufacturing EVs. The use of rare earth metals in EV batteries and options for recycling used batteries. Adapting your lifestyle to an EV including how you refuel and potential changes to your daily driving habits. How residual values for EVs may differ from ICE vehicles. In summary, while EVs are more environmentally friendly and cheaper to fuel and maintain, there are several factors to consider to make sure an electric vehicle suits your specific needs and daily driving requirements. With Steve’s questions answered and a better understanding of both the advantages and challenges of switching to an EV, he’s now equipped to make the best choice for his situation.

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The traditional car franchise distribution model for auto dealers has been in place for decades. Car manufacturers, known as original equipment manufacturers or OEMs, distribute vehicles to independent car dealerships that then sell the vehicles to customers. This model has led to a sometimes strained relationship between OEMs and dealers as they negotiate vehicle pricing, sales targets, and other key terms. However, the car distribution model is evolving. Some OEMs are moving to an agency model, where the OEM maintains ownership of vehicle inventory and dealers act more like agents facilitating sales. This shift is impacting both dealers and distributors. For dealers, they may have less control and profit potential but also less financial risk. For OEMs, the agency model provides more control and direct access to customer data. The future of car distribution is unclear but likely to open the market to new competitors. Electric vehicle brands, in particular, are not tied to the traditional franchise model and can implement new distribution strategies. The agency model may give EV brands more flexibility and control as they work to gain market share. Dealers and distributors will need to adapt to any changes to the long-standing franchise model to remain competitive. The car distribution model is poised for disruption. While the franchise model has been successful for decades, the agency model and new competitors will significantly impact both dealers and OEMs. The future is uncertain but likely to enable new opportunities for innovative sales and marketing within the automotive industry.

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​In this video, we had the opportunity to sit down with Stuart Charity, the CEO of the Australian Automotive Aftermarket Association (AAAA). With a 35-billion-dollar industry at stake, Stuart provides us with valuable insights into the Australian Aftermarket, shedding light on both the lucrative opportunities and the challenges that come with it. One of the major hurdles faced by the industry is the shortage of skilled car technicians. Stuart highlights the difficulty in finding qualified professionals who can keep up with the ever-changing car technology. He emphasizes the need for upskilling to stay relevant in this rapidly evolving landscape. The AAAA plays a crucial role in addressing these challenges. Stuart explains the various services and support provided by the association to its members. From training programs to industry resources, the AAAA strives to assist automotive businesses in overcoming obstacles and thriving in the aftermarket sector. One of the highlights of our conversation is the AAAA Auto Innovation Centre. Stuart shares valuable insights into this state-of-the-art facility, which serves as a hub for research, development, and testing within the automotive industry. The centre plays a vital role in fostering innovation and driving advancements in car parts and services. Throughout the interview, Stuart maintains a professional tone, offering a wealth of knowledge and expertise. His passion for the industry shines through as he discusses the future of the Australian aftermarket and the ongoing efforts to support its growth. Join us as we delve into the world of automotive aftermarket with Stuart Charity, CEO of the Australian Automotive Aftermarket Association. Gain valuable insights into the challenges faced by the industry, the importance of upskilling, and the support provided by the AAAA. Discover the innovative Auto Innovation Centre and its role in driving advancements within the automotive sector. This interview is a must-watch for anyone interested in the Australian aftermarket industry and its potential for success.



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We talk to Ben Sullivan Head of Automotive Services at Potentiate and CEO Ad Clarity. Ben shares insight into how to understand and interpret automotive customer data. He delves into the need to better understand the customer data and the impact this can have on key decision making. He makes suggestions on managing the OMNI channel and the need to ensure online marketing and advertising is effectively integrated with bricks and mortar and the car showroom. He delves into some of the key metrics in terms of new car buyer profile, and types of buyers and what percentage of the market they make up. He makes suggestions on some of the impacts this may have on the way dealers and OEM's should approach marketing and advertising. He also shares some of the challenges that need to be overcome by automotive companies in dealing with an older buyers and different customer categories. He addresses the topic of vehicle service levels and vehicle quality has improved substantially, but how perception "feeling", is resulting in dealers losing customers during the customer life cycle. He delves into customer retention and how the length customers are keeping cars and the impact of this. Lastly he looks at dealer satisfaction and what impact unhappy dealers has on customer satisfaction. He emphasises the importance of dealer profitability, the need for a partnership and clear communication between dealer and OEM.

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In this video, we talk to Andrew Tyson, General Manager at CarZapp Operations Pty Ltd. CarZapp is a used car wholesale platform that connects car dealerships to facilitate the buying and selling of used vehicles.According to Andrew, the used car market is vast but fragmented. CarZapp aims to address this by providing a platform where car buyers and sellers can easily find each other. By fostering connections between dealerships, CarZapp improves the efficiency of used car processes. This benefits car buyers through increased choice and lower prices, car sellers through access to more potential buyers, and new car customers through higher trade-in values.Andrew explains how CarZapp works to list used car inventory from dealerships across Australia. Using the platform, dealers can then connect to buy, sell, and trade-in used vehicles. With many dealerships listing and viewing used cars on the platform, it helps create a transparent wholesale used car market.CarZapp is focused on supporting car dealerships to improve used car operations. By providing data-driven insights and seamlessly connecting car buyers and sellers, CarZapp aims to take the friction out of used car wholesaling. The platform is helping to shape the future of the used car industry to benefit both dealerships and their customers.According to Andrew, “CarZapp exists to help car dealers run efficient used car operations through connected wholesale trading and data-driven decisions. Our goal is to make used car wholesaling simple so dealers can focus on what matters most – their customers.”Overall, CarZapp provides an innovative approach to used vehicle wholesaling through technology and building connections between car dealerships across Australia. The platform is transforming the used car market to create a better experience for dealerships, car buyers, and car sellers.

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Buying a good used car from a dealer can offer several opportunities and benefits. Here are some key points to consider: Demonstrator Models: Dealerships often have demonstrator vehicles that have been used for test drives or display purposes. These cars are typically relatively new, have low mileage, and may come with additional features or warranties. Purchasing a demonstrator model can provide value as you can get a nearly new car at a discounted price compared to buying brand new. Used Cars: Dealerships also have a wide selection of used cars that have been previously owned by individuals or leased vehicles. These vehicles vary in age, mileage, and condition. Dealerships usually inspect and service these cars before selling them, providing some assurance of quality. New Car Demonstrators: New car demonstrators are models used by sales staff or for test drives. These vehicles are typically very low in mileage and may still carry the balance of the manufacturer's warranty. Buying a new car demonstrator can offer cost savings compared to a brand new car while still enjoying the benefits of a new vehicle. Courtesy Cars: Some dealerships offer courtesy cars to their customers while their cars are being serviced. These cars are generally well-maintained and low in mileage. Purchasing a courtesy car can provide value as they are often sold at a discounted price compared to similar used cars. Company Cars: Company cars, which are used by the OEM management employees for business purposes, are often well-maintained and regularly serviced. These cars are typically sold by the company or fleet department at a competitive price, offering good value for buyers. Rental Company Returns: Rental car companies frequently rotate their fleet, which means you can find low-mileage vehicles that have been well-maintained. These cars are usually sold by rental companies at competitive prices, making them attractive options for buyers. Government and Non-profit Vehicle Returns: Government and non-profit organizations often sell their fleet vehicles after a certain period. These cars are generally well-maintained and possibly come with a documented service history. Buying from these sources can provide value as they typically offer competitive prices. Leasing Company Returns: When lease terms end, leasing companies sell off their leased vehicles. These cars often come with comprehensive service history and may still have warranties remaining. Buying vehicles from a leasing company can provide access to well-maintained vehicles at competitive prices. Trade-ins from Private Buyers: Dealerships also accept trade-ins from private buyers, typically when the buyers are upgrading or changing their vehicles. These trade-ins are often older, but they offer a range of options for buyers at different price points. When buying a used car from a dealership, it is still important to conduct a thorough inspection, request vehicle history reports, and take a test drive to ensure the car meets your requirements and is in good condition. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

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In this episode, we speak with Mike Sinclair, Director of Content and Editor in Chief at Carsales.com.au, about the world of automotive journalism. Mike discusses how the car industry has changed dramatically with the rise of social media, digital marketing, and influencers. He talks about the importance of traditional media providing honest and reliable information to car buyers. Mike goes into depth about how automotive journalism itself has evolved. The relationship between journalists and car manufacturers is changing. Mike discusses the issue of "fake news" in the motoring press and why trusted sources of information are so critical to educate consumers. He also delves into the role of influencers in driving car sales today and the need to generate tailored content for different channels to maximize outcomes. Mike provides valuable insights into the car business and tips for how brands can work more effectively with journalists. Some key takeaways: •The car industry has transformed with social media and digital marketing. Journalism must adapt. •Honest, fact-based journalism is key to building trust and educating car buyers. •The dynamics between journalists and car companies are evolving. More transparency and less "advertorials." •Influencers and tailored content for each channel are important for sales, but authenticity matters most. •Strong relationships and transparent communication with journalists can benefit car brands. But editorial independence must be respected. Overall, Mike offers a fascinating look into the world of automotive journalism and how this critical industry is changing to keep up with the times while maintaining high standards of integrity. His insights provide valuable guidance for both journalists and those in the automotive industry.

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Ms. McCartney outlines how real estate transactions have increasingly moved online, with customers conducting extensive research on properties before engaging with agents. However, she notes that many customers still prefer an in-person viewing before finalizing a purchase. She draws parallels to the automotive industry, where online research is common but test drives remain an important part of the buying process. Based on trends in real estate, Ms. McCartney offers several recommendations for automotive businesses. She suggests focusing on the overall customer experience, both online and in-person. An engaging digital presence and transparent communication are key. However, human interaction and building trust are still vital to closing sales. She also recommends gathering and utilizing customer data to personalize marketing and better match inventory to buyer needs. Overall, Ms. McCartney’s experience in the real estate industry provides valuable insights into the future of automotive sales. By following the lead of a sector further ahead in the transition to digital, car dealers and manufacturers can enhance the customer experience, build loyalty, and drive growth. Her balanced perspective highlights the importance of both online and in-person engagement to meet the demands of today’s omnichannel shoppers.

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In “Talking Automotive with Mark and John” Ep 29, Mark Palavestra and John Sinclair talk to James Voortman CEO of the AADA (Australian Automotive Dealer Association) and the services they provide to automotive dealers in Australia.
James covers the canvassing the AADA do on behalf of dealers in Canberra at a political level. James also delves into agency, electric vehicles and protection for dealers in balancing the power between manufacturer and dealer. James also shares information on study tours and conventions they provide.

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If you would like to get more information on any of the topics reach out to Mark Palavestra or John Sinclair on LinkedIn.
For more information on the AADA; https://www.aada.asn.au/about/
Production and editing by Ky Sinclair.

Sponsor: PrixCar Fleet Services https://prixcar.com.au/services/fleet…

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In “Talking Automotive with Mark and John” Ep 28, Mark Palavestra and John Sinclair discuss factors that are impacting the 2021 Australian New Car market and make some predictions, all things being equal. Mark shares with us major trends by vehicle sector and what this means for overall volume. He provides an in-depth analysis of the latest trends and the view for the full year. Overall, it looks like a strong and robust year for the Australian automotive market. Let us know what your views are?

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If you would like to get more information on any of the topics reach out to Mark Palavestra or John Sinclair on LinkedIn.

Production and editing by Ky Sinclair.

Sponsor: PrixCar Fleet Services https://prixcar.com.au/services/fleet…

This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeliness of the predictions discussed & is without warranty of any kind, express or implied.

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In “Talking Automotive with Mark and John” Ep 27, Mark Palavestra and John Sinclair talk to Michelle Denogean CMO with Roadster.

Michele shares with us major trends in omni channel and integration into automotive. She provides an in-depth analysis of the latest trends in omni channel automotive sales and why it is necessary to be across the latest tools to engage with the customer online.

If you liked what you heard subscribe to the show to receive notifications of future shows. If you would like to get more information on any of the topics reach out to Mark Palavestra or John Sinclair on LinkedIn.

If you would like to get involved with the shows or get more information on different topics feel free to contact us.

For more information on Roadster: https://roadster.com/

Production and editing by Ky Sinclair.

Sponsor: PrixCar Fleet Services https://prixcar.com.au/services/fleet…

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In “Talking Automotive with Mark and John” Ep 26, Mark Palavestra and John Sinclair talk to Brett Stephenson Director of Business Consulting from Skyfii. Brett shares with us major trends of data intelligence and how it provides insights on customer behaviour. He provides an in-depth analysis of how to use data to measure efficiency in the lower sales funnel of walk-in traffic and passing traffic and how to improve. If you liked what you heard subscribe to the show to receive notifications of future shows. If you would like to get more information on any of the topics reach out to Mark Palavestra or John Sinclair on LinkedIn. If you would like to get involved with the shows or get more information on different topics feel free to contact us.
For more information on Skyfii: https://skyfii.io/
Production and editing by Ky Sinclair. Sponsor: PrixCar Fleet Services https://prixcar.com.au/services/fleet…

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In the latest episode of "Talking Automotive with Mark and John," hosts Mark Palavestra and John Sinclair sit down with Marc Sibbald, Sales Director, to discuss the major trends shaping the tyre industry in Australia. Throughout the episode, Marc provides valuable insights into how the industry has been impacted by significant forces such as the Global Financial Crisis (GFC) and the ongoing Covid pandemic. Marc takes the opportunity to highlight the importance of quality tyres, specifically focusing on Hankook and their exceptional range. He delves into the intricate workings of the industry operators and the various distribution channels, shedding light on the significant changes that have occurred in recent times. Furthermore, Marc explores buyer behaviour and the consumer buying cycle, emphasizing how these factors can be influenced within the industry. One particularly interesting topic Marc addresses is the significance of building strong relationships with dealers and how these relationships play a pivotal role in shaping the industry. He provides an in-depth analysis of how tyres have evolved over time and stresses the importance of regular maintenance to ensure their longevity. Moreover, Marc delves into the impact of the digital revolution on the tyre market, discussing how increased transparency has allowed for the emergence of new players within the industry. The episode concludes with an exploration of the key trends expected to shape the future of the tyre sector. Join Mark Palavestra and John Sinclair as they engage in an informative and insightful conversation with Marc Sibbald, uncovering the major trends and developments in the Australian tyre industry. Gain a deeper understanding of the industry's response to challenges posed by the GFC and Covid, and discover how these factors have shaped consumer behavior and the overall market landscape. Whether you're a tyre enthusiast or an industry professional, this episode is a must-watch for anyone looking to stay ahead of the curve.

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In the latest episode of "Talking Automotive with Mark and John", hosts Mark Palavestra and John Sinclair sit down with Andrew Harbison, Director and Chief Operating Officer of Isuzu Trucks Australia. With over 30 years of experience leading the Australian truck market, Andrew provides invaluable insights into the industry. The conversation begins with a look at how the COVID-19 pandemic has impacted the trucking sector differently than past economic downturns like the Global Financial Crisis. Andrew explains which industry verticals were most affected and how Isuzu Trucks adapted during this challenging time. Shifting the discussion to the ingredients for running a successful trucking business, Andrew emphasizes the importance of strong leadership, engaged management, talented sales teams, and productive OEM and dealer relationships. He advises viewing customers as partners and selling solutions instead of just products. Providing an overview of key buyer demographics, Andrew analyses how digital transformation is influencing purchasing decisions across commercial and government sectors. He stresses that for truck customers, factors like service, parts availability, and post-sale support are more influential than price in vendor selection. In conclusion, Andrew forecasts emerging trends in trucking technology, sustainability initiatives, and the push towards electrification. He wraps up the conversation by imparting useful business advice applicable beyond the automotive space. Throughout the episode, Andrew provides invaluable real-world perspective through open and detailed responses. His decades of experience allow him to speak frankly about the modern trucking landscape and what it takes to thrive.

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In Episode 23 of Talking Automotive with Mark and John, hosts Mark Palavestra and John Sinclair interview Mike Whitfield, Chairman of Nissan Africa South and Managing Director of Nissan Egypt, as well as the President of the African Association of Automotive Manufacturers (AAAM). With over 30 years of experience at Nissan Motor Corporation, Mike shares highlights from his global career in the automotive industry. Mike discusses the dynamics of the automotive industry and Nissan’s exciting new products and plans coming to market. He explains what makes for a successful automotive business, including effective leadership, management, motivation, working with OEMs and dealerships, and achieving success across countries and cultures. Mike also provides an in-depth overview of the AAAM, where Africa is emerging as the next frontier of automotive manufacturing. He describes the AAAM’s work with automakers and component suppliers, as well as with governments, to create new manufacturing opportunities. Mike wraps up the conversation by talking about his desire to make a positive impact in Africa. Overall, this episode provides professional insights into the global automotive industry, what it takes to build a successful automotive business, and how Africa is poised to become an automotive manufacturing hub.

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In “Talking Automotive with Mark and John” Ep 22, Mark Palavestra and John Sinclair review their first twenty podcasts. They do a summary of Pre Covid and review the nine months of Covid. They dive into detail of what next and where they believe the opportunities will be out to June next year. They talk about the different customer segments and what could impact supply and demand. They provide an in-depth analysis of the need to simplify the business and reduce complexity. They also explore the need to take a long-term view and the need to find ways to continue to reduce overhead cost structures, to make the business resilient to swings in the market. If you liked what you heard subscribe to the show to receive notifications of future shows.



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In this episode, we discuss the important topic of electric vehicle fires and the implications these incidents can have. When comparing EV fires to those in internal combustion engine vehicles, the numbers reveal that EV fires occur at a rate of just 0.0012%, far lower than the 0.1% seen in traditional gasoline-powered cars and trucks. That's nearly 100 times less! What's behind these EV fires? Damage to battery packs, issues with the battery management system, and even submersion in water, especially saltwater, can trigger thermal runaway. When an EV fire does occur, the high voltage battery packs burn intensely, with temperatures reaching 5,000°C. That's vastly hotter than the roughly 1200°C seen in internal combustion engine fires. These extreme temperatures release toxic fumes and gases that can also fuel explosions as the battery pack ruptures. Extinguishing an EV fire requires copious amounts of water, with estimates of 30,000 liters or more needed to fully extinguish and cool the battery pack. That's compared to just 1,200 liters typically needed for a gasoline car fire. Once extinguished, the contaminated water runoff becomes an environmental hazard. The burned vehicle itself poses additional risks, as smoldering inside the battery can lead to re-ignition for up to two weeks after the initial fire is put out. Proper handling and disposal protocols are critical. In summary, while electric vehicle fires grab headlines, the data shows they are statistically less likely to occur than fires in internal combustion engine vehicles. Still, their high-voltage batteries present unique risks and challenges for first responders and environmental safety. Understanding these threats, and planning effective response strategies, allows us to maximize the benefits of electric mobility while minimizing the risks. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

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Join automotive experts Mark Palavestra and John Sinclair as they speak with Alexander Corne from Motorink Media about the art of storytelling and maximizing social media in the automotive industry. In this episode, Alexander provides insightful tips on developing an effective social media strategy that leverages your company's heritage and technology to drive engagement. He discusses best practices for responding to negative social media and having a "war plan" in place. Delving into the power of influencers, Alexander analyzes how to carefully select and work with influencers to shape your brand image, with clear goals and outcomes in mind. He stresses the importance of authenticity and avoiding "fake news" when cultivating your social media presence. With decades of combined experience, Mark, John, and Alexander explore a wide range of topics relevant for today's automotive digital landscape. Tune in for practical advice on earned media, organic reach, reputation management, and more. Whether you're an established dealership or new start-up, you'll gain actionable tips for success.

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We sit down with Phillip Mance, a veteran in the automotive industry, to discuss what it takes to successfully run a car dealership today. Phillip shares his insights into navigating the challenges of operating a dealership in the new normal. Phillip stresses the importance of attracting and retaining top talent, especially in leadership and management roles. He discusses the difficulties of finding skilled employees and keeping them engaged. According to Phillip, focusing on customer loyalty and satisfaction is key. By providing an exceptional customer experience, dealerships can build a base of repeat and referral customers. Developing a strong brand and credibility within the community is essential. Phillip analyzes effective retail marketing strategies, including targeted digital and traditional advertising. He emphasizes that social media and online marketing have become crucial parts of the marketing mix. Phillip also touches on the critical aspects of parts, service, and the used vehicle business. These pillars provide stability and additional revenue streams for dealerships. Overall, Phillip provides valuable insights for navigating the challenges of operating a successful dealership. By focusing on people, customers, marketing, and core business areas, dealerships can thrive even in difficult times. Phillip’s experience and expertise make this a highly informative look at the automotive industry.

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We're joined today by Steve Zanlunghi of Absolute Results to discuss how dealerships can mine the gold in their customer databases and build lasting loyalty. Steve has years of experience running private VIP sales events and shares his insights on what makes them successful. A key takeaway is that events should be an integral part of a dealer's marketing strategy, not just one-off promotions. Steve explains how to leverage your database to target customers who are in-market to buy and prime them for an event with tailored messaging. This creates an audience excited to attend and buy. He details the differences between dealer-run events versus having a company like Absolute Results handle it. Their expertise in organizing and promoting events generates higher turnout and sales. But regardless of who runs it, Steve stresses the importance of follow-up and nurturing attendees after the event to build loyalty. Valuable insights are shared on understanding buyer behavior between brands and integrating the sales team seamlessly into the event. Steve emphasizes that while driving sales is crucial, ensuring guests have an enjoyable experience is equally vital. This mix of commerce and entertainment is at the heart of any thriving private sale. The knowledge Steve imparts equips dealers with strategies to maximize their database's value and turn events into a sustainable sales channel. His blend of marketing savvy and human insights makes this a must-listen for dealers and managers aiming to grow their business.

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Join Mark Palavestra and John Sinclair in Talking Automotive Ep 18 as they speak with Desmond Hang, CEO and Founder of carbar, to debunk the myths around car subscription. Desmond provides an in-depth analysis of how car subscription works and how it differs from a financial lease. He explores the key differences between car share and car subscription, explaining where each model fits in the automotive market. He shares insights into evolving buyer behaviour and developing trends towards car subscription, reflecting a shift from ownership to usership. Car subscription takes the customer experience to the next level by removing the risks and inflexibilities of car ownership. It also opens up easier access to mobility for demographics previously excluded from the market. The discussion covers the opportunities for dealers and OEMs within the car subscription model. Turning over the vehicle fleet more quickly provides advantages in terms of improving safety and reducing emissions.

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Mark Palavestra and John Sinclair talk to David Kain from Kain Automotive. David provides a masterclass of knowledge about automotive and how to make money and sell cars. David provides a historical perspective on the lead up to Covid19 and the state of play for the new and used vehicle market in the USA and delves into the challenges of dealer profitability. He explores the challenges and opportunities under Covid19 and the outcomes for automotive dealers between lockdown and non lockdown states. He talks about buyer behaviour and the changing digital trends and how dealers need to adapt to these changes. He gets into detail about the need to keep it simple and the importance of response time. He shares his experience on how to run retail campaigns and what works and does not work from their research. Branding is a key topic and David explains how dealers should approach branding and the difference between manufacturer branding, regional branding and dealer branding. If you liked what you heard subscribe to the show to receive notifications of future shows.

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In Talking Automotive with Mark and John Ep 16, Mark Palavestra and John Sinclair talk to Anton van der Walt, author, keynote speaker, HR expert and mentor. Having written two books “Leadership Through My Lens” and "The Transformational Leader” leads to an interesting discussion on leaders using courage to motivate and manage staff from home and the new normal. He shares how people are embracing the new working from home and companies seeing advantage in the new normal. Technology playing a key role in the new way. Anton talks about the need to be curious about the future, provide hope and be empathetic and how this creates strength in a leader. He encourages leaders to self-reflect and learn from failure. He emphasises the need of leaders to provide purpose, engender acceptable behaviours and required deliverable s. He explores staff engagement in detail and emphasises that companies do have the right people but often have just lost their spark. He explores the need to engender trust, how to create collaboration. He describes the need to stay well, stay engaged and stay connected. He also describes how you cannot expect to do the same as you would in a face to face meeting in a virtual meeting to get the same outcome. Lastly, he reiterates the need to focus on outcomes rather than screen time as a measurement of performance. He delves into the main CEO fears, to be found out that they are not competent for the job, decisions could cause some calamity and fearful do not have ability to achieve the results. If you liked what you heard subscribe to the show to receive notifications of future shows. If you would like to get more information on any of the topics reach out to Mark Palavestra or John Sinclair on LinkedIn. If you would like to get involved with the shows or get more information on different topics feel free to contact us. Anton van der Walt: +61 424 376 496 antonspeaks.com anton@antonvanderwalt.com Production and editing by Ky Sinclair.

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In Talking Automotive with Mark and John Ep 15, Mark Palavestra and John Sinclair talk to Gavin Houghton MD, Ron Kukler Chief Technical Officer and Howard Gerwin VP Product Development from RKLAB AG. They share insight into engine development and electric vehicles and the various challenges engine manufacturers are working with to reduce emissions.
They discuss where electric vehicles can have success and solutions for large diesel engines such as marine, rail and large truck engines such as the class 8 engine.
They also share information on Euro 6 and USA emission requirements and talk about NOx and particulate emissions in detail. They delve into the current solutions to address these emissions such as catalytic converters, particulate filters, EGR, AdBlue and Diesel common rail.
They provide detailed explanations about blue flame technology, combustion efficiency, high pressure injection, quiescent vs. swirl combustion chambers, low temperature combustion, ethanol fuels and how this all relates to emissions reduction.
They share the high cost to try and deal with emissions after the combustion process and the advantage of addressing it in the chamber. They introduce us to the RK Injector and how this technology can have significant impact on emissions in large engines, retrofitted in existing engines and work as a complimentary technology to existing technologies such as electric.
Testing has shown that the RKInjector can work well with all levels of fuel lubrication. The technology is ready for the newest low sulphur fuels appearing in all transportation sectors.
They talk about the commercialisation of the technology and where they are working with PTL and SWRI and two large automotive brands. How they are setting up a research program with SWRI which will be open to academia and engine companies to get involved in testing the injector.
If you liked what you heard subscribe to the show to receive notifications of future shows. If you would like to get more information on any of the topics reach out to Mark Palavestra or John Sinclair on LinkedIn. If you would like to get involved with the shows or get more information on different topics feel free to contact us.
Production and editing by Ky Sinclair.

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We talk to Mat Prestney, Director from Plumfleet. Mat shares insight into the difference between a traditional car fleet and a grey car fleet. How customers in traditional car fleets turn their vehicles and cars over between 48 and 60 months and normally controlled by the employer, whereas with grey car fleet employees turn their vehicle on average at 7.8 years and controlled by the employee. He delves into how the market has changed and that grey car fleet is growing. He talks through some of the risks with employees working from home and what are the implications of employees driving their own vehicle and car on behalf of the company. He addresses what an employers responsibility is if an employee drives a vehicle on behalf of a company and how this falls under work safe requirements. With more than 50% of work safe accidents a result of driving a vehicle. He talks through what employers "Duty of Care" and "Chain of responsibility" when manageing a car fleet. That if an employer does not have a "duty of care" criminal charges or large fines can be brought against the directors. Directors insurance does not protect a Director from criminal charges. He details out the need for polices and procedures to be in place and acknowledged by all car allowance employees. These need to be reviewed on a regular basis. They need to cover all aspects of the vehicle including servicing, checking tyres and vehicle replacement. He also details the need to address points pertaining to the driver including valid drivers licence, demerit points, eye care etc. Mat describes some of the solutions Plumfleet offer in this space. Lastly he looks into car pool vehicles and implications under Covid including regular sanitation of vehicles to protect employees. Mat suggests that car allowance is a great opportunity for dealers/ OEM's to build programs for car allowance buyers not just novated lease.

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We talk to Ben Sullivan at Potentiate. Ben shares insight into a wide range of customer satisfaction surveys critical to the industry, covering customer new car purchase surveys, car ownership surveys and dealership surveys. He talks about the customer satisfaction data and the importance of understanding the customer satisfaction data for marketing and advertising. He delves into some of the key metrics in terms of new car buyer profile, and types of car buyers and what percentage of the car market they make up. He makes suggestions on some of the impacts this may have on the way dealers and OEM's should approach marketing and advertising. He also shares some of the challenges that need to be overcome by automotive companies in dealing with an older car buyers and different customer car buyer categories. He addresses the topic of vehicle service levels and vehicle quality has improved substantially, but how perception "feeling", is resulting in dealers losing customers during the customer life cycle. He delves into customer retention and how the length customers are keeping cars and the impact of this. Lastly he looks at dealer satisfaction and what impact unhappy dealers has on customer satisfaction. He emphasises the importance of dealer profitability, the need for a partnership and clear communication between dealer and OEM.

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Timing can play a significant role in getting a good deal when buying a used vehicle. Here are some considerations to keep in mind regarding the best time to buy: Supply and Demand: Understanding the macro and micro cycles of supply and demand can help you determine the best time to buy a used vehicle. Macro factors, such as the overall economic conditions and events like the COVID-19 pandemic, can impact the availability and pricing of used cars. During uncertain economic times, such as a recession or financial crisis, there may be a higher supply of used cars as people downsize or sell their vehicles. This could potentially lead to better deals. Micro Supply: On a micro level, certain times of the year may have higher demand for vehicles, influencing supply and pricing. For example, May and June are often high-demand months as people and businesses prepare for financial year end and try and take advantage of possible tax breaks. Car dealerships offer promotions to boost sales before the end of the financial year. This increased demand can push prices higher. On the other hand, after April, rental companies often sell off their older vehicle inventory, while May and June tend to see higher trade-ins as people upgrade their cars. This increased supply can provide more options and potentially lower prices. It's important to keep in mind that these trends can vary based on location, market conditions, and individual circumstances. Therefore, it's recommended to do thorough research and monitor market trends in your specific area to determine the best time to buy a used vehicle. Additionally, it's essential to prioritize the condition, maintenance history, and overall suitability of the vehicle to your needs, rather than solely focusing on timing. A well-maintained and suitable vehicle can provide better value and reliability in the long run. Keep in mind that these factors are general observations, and individual circumstances can vary. It's always advisable to conduct thorough research and consider your own needs and budget when determining the best time to buy a used vehicle. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

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Welcome to this episode where we delve into the past and take a nostalgic journey back to the 1980's, exploring the world of driving during that era. Join us as we reminisce about the challenges and quirks of driving vehicles from this time period, and how reliability was not always a given. In those days, driving a car meant encountering a myriad of electrical problems. We discuss the frequent issues with plugs and condensers, which often led to frustrating breakdowns. It was not uncommon to find yourself stranded on the side of the highway, waiting for assistance. Yet, amidst these challenges, there was a certain charm to the era. Every little town had its own towing service, repair shops, and stocked spare parts. It was a time when local mechanics were part of the community and were always ready to assist with anything from repairing tyres and windscreens to fixing the vehicles themselves. Driving in those days certainly came with its challenges and required a sense of adventure. You never knew when your vehicle might leave you stranded, so local repair shops were a welcome sight. While today's vehicles provide a sense of security with their advanced technology and reliability, there is something charming about the temperamental nature of those older cars and the community support system that emerged to help drivers in need. This nostalgic look at driving in the 70's and 80's highlights how far we've come in terms of vehicle dependability, while allowing us to appreciate the patience and problem-solving skills required of drivers during that era. Sit back, relax, and get ready to embark on a nostalgic journey through the world of driving in the 1980's.

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Buying a modern used car can be a significant investment, so it's crucial to gather all the necessary information to make an informed decision. Here are some important factors to consider: Roadworthy Certificate: It is important to ensure that the car you are buying has a valid roadworthy certificate. This certificate confirms that the vehicle has passed a safety inspection and meets the necessary roadworthy standards. It ensures that the car is safe to drive on the road. PPSR Check: Performing a PPSR (Personal Property Securities Register) check is essential when buying a used car. This check reveals important information about the car's history, including whether it has been written off, stolen, or has any outstanding finance owing on it. It offers protection against potential financial loss and legal issues. Ownership and Finance Check: Verify the ownership details of the car and ensure that the seller is the lawful owner. Additionally, check if there are any outstanding loans or finance owing on the vehicle. If money is still owed, it may complicate the transfer of ownership or could result in the vehicle being repossessed in the future. Known Problems: Research the particular make and model of the car you are interested in buying. Look for common issues or known problems associated with that specific vehicle. This information can help you assess potential maintenance costs and make a more informed decision about the car's overall condition. Vehicle History and Accidents: Consider obtaining a detailed vehicle history report, which can provide information about past accidents or damage. This report can help you identify any potential undisclosed issues and assess the car's true condition. By considering these factors and conducting proper due diligence, you can mitigate risks and make a more informed decision when buying a modern used car. *Note: The information provided is general in nature, and it is always recommended to seek professional advice and refer to local regulations when buying a used car.

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In this episode, we take a deep dive into how the automotive industry actually works. We explain how companies are driven to make money and how this impacts stock allocation and supply. We explore government legislative changes around fuel efficiency standards and how companies make decisions based on these outcomes. We provide valuable insights on the factors that will impact both original equipment manufacturers (OEMs) and dealerships. Join us as we discuss the trends and challenges, offering strategies and solutions to navigate the changing automotive landscape. Don't miss this engaging and insightful episode that provides viewers with an exclusive preview of the future of the automotive industry. Tune in now to stay one step ahead in this dynamic sector. This information on this site is intended as a general reference for Internet users. It is made available on the understanding that Talking Automotive with Mark & John, as a result of providing this information, is not engaged in providing professional advice. Viewers & Listeners should seek their own advice re undertaking any commercial actions. All information in this site is provided "as is", with no guarantee of accuracy, timeline

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In this episode, we take a deep dive into the future of the automotive industry, providing an analysis of market changes from 2022 to 2023 and predictions for the year 2024. We explore the emerging trends and innovations that are shaping the industry and discuss how car dealerships can adapt and thrive in this evolving landscape. From government legislative changes around fuel efficiency standards to the major disruptions in the market, we provide valuable insights on the factors that will impact both original equipment manufacturers (OEMs) and dealerships. Join us as we discuss the transformative trends and challenges, offering strategies and solutions to navigate the changing automotive landscape. Don't miss this engaging and insightful episode that provides viewers with an exclusive preview of the future of the automotive industry. Tune in now to stay one step ahead in this dynamic sector.

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