Dr Steve Day from the systems and outsourcing University reveals evey app, hack and trick he’s used to outsource the entire day to day running of his businesses. You’ll discover how to transform your work from a time-sapping, energy draining grind into something you enjoy doing each day. You’ll learn about letting go, trusting other people to do your work, about virtual assistants, outsourcing, managing a remote team, using apps and technology, creating systems, and stopping your business being reliant on superstar employees that are hard to find and even harder to keep hold of.
You shouldn’t have to do all the work yourself, even if you’re on a tight budget. The sooner you outsource your work, the sooner you can focus on leading your company and doing the stuff that only you can do to make your business a success. Steve openly shares his wins, losses and lessons from creating affordable, practical systems that anyone can use. If you’re a business owner who wants to have more time to focus on doing the important stuff, then you’re gonna love this podcast. No nonsense practical advice, inspiring interviews and unbiased reviews of all the things you need to create any awesome business that you can be proud of. Steve has deconstructed the dark-art of creating sophisticated business systems into a simple step-by-step method that anyone can follow. Hit subscribe and get ready to transform the way you work.
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SYS 193: Stay Competitive: Why Business Transformation Requires Automation and AI - Interview with Ricardo Silva, Founder of Engibots
Episode 193
Thursday, October 3, 2024 • Duration 39:15
🎙 In this episode of the Systemize Your Success podcast, Dr Steve Day engages in an insightful conversation with Ricardo Silva, founder of Engibots, about the transformative power of technology, automation, and AI for small business owners.
They explore the Robotic Process Automation (RPA) concept and how it enables businesses to automate repetitive tasks, allowing teams to focus on more human-centric work. Additionally, Ricardo shares his expertise in leveraging modern technologies to enhance efficiency, reduce costs, and ultimately increase profits.
The discussion also highlights the importance of fostering an automation mindset within teams and the role of AI in augmenting human capabilities.
KEY TAKEAWAYS
💡 Understanding Robotic Process Automation (RPA): RPA allows businesses to automate repetitive tasks by mimicking human interactions with digital systems, making it easier for small business owners to streamline operations without extensive programming knowledge.
💡 AI Integration: Combining AI with RPA enhances automation capabilities by allowing systems to handle exceptions and unstructured data. This makes processes more efficient and adaptable to changes, which is crucial for modern businesses.
💡 Cultural Shift in Business: There is a growing need for businesses to adopt an automation mindset, where employees focus on qualitative work rather than just quantitative tasks. This shift is essential for staying competitive in an evolving market.
💡 Empowering Teams: Business owners should encourage their teams to embrace automation and AI technologies, giving them the time and resources to learn and adapt. This not only enhances productivity but also increases employee value and job satisfaction.
💡 Strategic Implementation: Successful automation requires a well-defined strategy that considers people, processes, and technology. Businesses should focus on standardising processes before implementing automation to ensure a smoother transition and better return on investment.
BEST MOMENTS
11:43 - 💬 “Most of the time, I say AI changes everything for process automation, okay? And created some, make it very easy nowadays to leverage some use cases that until now by having rule-based robots are very difficult to implement to the companies or very expensive.” - Ricardo Silva
18:02 - 💬 “The businesses that don't embrace these sorts of technologies, they're just going to get left behind because, for a lot less cost going forward, businesses that are fully leaning into automation and AI are just going to get a lot more done a lot more quickly.” - Steve Day
22:26 - 💬 “People have to have a different mindset in terms of the work they do for the companies and the value that they bring for the companies. They should not think in terms of work as quantitative work, but qualitative work.” - Ricardo Silva
37:14 - 💬 “Success for me nowadays, it's having the freedom to implement my ideas in terms of automation, in terms of technology, having a team that is excited with these ideas and contribute to these ideas.” - Ricardo Silva
TIMESTAMPED OVERVIEW
00:00 RPA: Technology enabling human-like interaction with systems.
05:26 RPA programming streamlines human interface interaction.
07:35 Exciting potential of automated tasks and AI.
12:44 Automating with AI simplifies coping with exceptions.
14:41 Technology augments human capacity and work reevaluation.
17:41 Small businesses need to adopt automation and AI.
23:44 AI brings uncertainty and empowers businesses to change.
25:10 Redefining work value with AI and evidence.
30:34 Developing strategies for team involvement in automation.
32:12 Helping businesses systemise processes for growth and efficiency.
37:09 Success means freedom to create family time.
Ricardo Silva is the founder of Engibots, which helps businesses to leverage process automation and AI.
His team supports solopreneurs and micro-business owners, and larger businesses effectively utilise these tools.
He is a recognised leader in Intelligent Process Automation. He is a Software Engineer with a Master's degree and over ten years of experience in IT, having worked at Accenture and Hitachi.
ABOUT THE HOST
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
SYS 192: My Journey to Building a Content Machine: Mindset, Mistakes, AI and Virtual Assistants
Episode 192
Thursday, September 26, 2024 • Duration 26:14
🎙 In this episode of the Systemize Your Success podcast, Dr. Steve Day shares his journey in building a successful podcast promotion and production pipeline. He emphasises the importance of delegation and content creation systems. Steve reflects on his early days managing social media, where he struggled with consistency and confidence. Over time, he gradually evolved to create content on autopilot with the help of virtual assistants.
Steve discusses the significance of finding your voice and medium and leveraging tools like ChatGPT for content ideas. He also highlights the benefits of systemising content creation from the very beginning.
Additionally, He encourages entrepreneurs to overcome their fears and focus on simplicity. This will allow them to grow their social media presence without overwhelming their schedules. Tune in for valuable insights on scaling your business and maximising your time!
KEY TAKEAWAYS
💡 Start Simple and Focused: When beginning with social media, it's beneficial to concentrate on one platform to build your skills and audience. This approach allows for more effective content creation and engagement without spreading yourself too thin.
💡 Embrace Imperfection: Accept that early content may not be perfect. The content creation journey involves trial and error, and getting comfortable with sharing your voice will lead to improvement over time.
💡 Leverage Automation and Assistance: As your content production grows, consider hiring virtual assistants or using automation tools to handle repetitive tasks. This delegation allows you to focus on creating quality content and developing your business further.
💡 Utilise AI for Content Ideas: ChatGPT can help generate content ideas and draft posts or blog entries. This can alleviate the pressure of coming up with topics and help overcome writer's block.
SYS 191: How We Empower Our Team to Transform Mistakes into Systems
Episode 191
Thursday, September 19, 2024 • Duration 15:49
🎙 In this episode of the Systemize Your Success Podcast, Dr Steve Day shares a valuable lesson from a recent mistake in his company. This was when a wrong document version was sent to a client. He emphasises the importance of creating a culture of continuous improvement in business and open communication within a team. He also highlights how mistakes can be transformed into opportunities for growth.
Steve discusses the root cause analysis process and the significance of having a well-documented Operations Manual. He also introduces the DIDACT framework for task documentation. He illustrates how businesses can implement effective systems by fostering an environment where team members feel empowered to admit errors. This is to prevent future mistakes and enhance overall efficiency.
Tune in to discover practical strategies for optimising your business processes and cultivating a proactive mindset among your staff.
KEY TAKEAWAYS
💡 Empowerment Through Mistakes: It is crucial to create a culture where staff feel empowered to admit mistakes. This approach fosters an environment of continuous improvement rather than fear of repercussions.
💡 Importance of Documentation: A well-documented Operations Manual is essential. It provides clear instructions and resources, reducing the likelihood of errors. It also ensures tasks can be completed correctly without constant supervision.
💡 Root Cause Analysis: When mistakes occur, it's vital to conduct a root cause analysis to identify what went wrong in the system. This helps understand the underlying issues and implement changes to prevent future occurrences.
💡 Implementing Checks and Balances: Incorporating checks into processes, such as verifying document versions before sending, can significantly reduce errors. This proactive approach ensures that staff have clear guidelines to follow.
SYS 190: Mindset Matters: What I Learned about Success and Systems from a Six-Week Sabbatical
Episode 190
Thursday, September 12, 2024 • Duration 25:22
🎙 In this episode of the Systemize Your Success podcast, Dr. Steve Day shares his experience taking a long break from work. He explains the importance of systemising business operations to achieve freedom for business owners.
Steve discusses the challenges he faced and the strategies he used to prepare for his time off. He highlights the key factors that allowed him to relax and enjoy his holiday without worrying about his business.
Additionally, Steve emphasises the importance of having the right clients, documenting core business activities, and building a cash reserve. He also talks about establishing clear communication channels for emergencies.
Through his journey, Steve highlights the benefits of systemisation, enabling entrepreneurs to step away while maintaining business continuity.
KEY TAKEAWAYS
💡 Focus on building systems. Documenting core business activities is crucial for allowing others to manage tasks in your absence.
💡 Choose the right clients. Working with clients who respect your boundaries and understand the need for time off is essential for a healthy work-life balance.
💡 Plan ahead. Communicate with your team and clients about your time off, block calendars, and ensure everything is documented well in advance.
💡 Establish clear communication channels. Set up specific emergency channels to avoid getting dragged back into work during your time off.
💡 Build a cash reserve. Setting aside profits to build a cash reserve can provide financial security during periods of reduced sales activity.
SYS 189: The Future of Recruitment: Leveraging AI for Optimized and Efficient Talent Sourcing - Interview with Argentino Molinuevo, General Manager of Athyna, a Global Talent Platform
Episode 189
Thursday, September 5, 2024 • Duration 41:06
🎙 The podcast episode features an insightful conversation with Argentino Manuevo, the general manager of Athyna, a global talent platform. The episode delves into working with global talent, focusing on the benefits of hiring internationally and utilising AI in recruitment.
Argentino discusses the importance of setting clear goals, effective onboarding, and managing remote teams. The discussion also touches on using GPT-4, Slack, and Notion in daily operations. Listeners gain valuable insights into recruitment strategies, remote team management, and the definition of business success.
Overall, the episode provides practical advice and valuable perspectives on building successful businesses in a global and remote work environment.
KEY TAKEAWAYS
💡 The benefits of hiring globally include access to a larger talent pool and cost-effectiveness due to varying costs of living in different regions.
💡 Utilising AI in recruitment can improve the process by optimising job descriptions, matching candidates to roles, and speeding up the overall recruitment process.
💡 Onboarding is crucial for new hires. It ensures they understand the company culture, expectations, and their role and sets them up for success.
💡 Trust is essential in managing remote teams, and building personal connections beyond work-related interactions can foster a sense of belonging and accountability.
💡 Success is defined by setting goals, taking action to achieve them, measuring progress, and constantly iterating to improve and move closer to the desired outcomes.
SYS 188: The Fisher Curve: Effectively Supporting Staff during Change in Small Businesses - Interview with John Fisher, Founder of C2D
Episode 188
Thursday, August 29, 2024 • Duration 47:04
🎙 In this episode, Dr. Steve Day discusses change management in small businesses with John Fisher, a chartered psychologist and coach with 25 years of experience in personal development. John introduces the Fisher Curve, a framework that helps individuals navigate personal change.
The discussion explores the relevance of the Fisher Curve for small business owners, focusing on understanding and managing staff emotions during times of change. John also shares insights on how the Fisher Curve can be applied in various business scenarios, highlighting the need for effective employee communication and engagement.
This episode offers valuable insights on managing change, fostering empathy, and empowering individuals to embrace new challenges.
KEY TAKEAWAYS
💡 The Fisher Curve is a model that helps individuals navigate change by understanding both their emotions and reactions.
💡 Change management is crucial in small businesses because employees often face role changes and new challenges, which require empathy and support from managers.
💡 Effective communication is essential during change, as over-communication can help alleviate uncertainty and resistance.
💡 Coaches can assist small business owners in navigating change by helping them gain clarity, make decisions, and effectively communicate with their teams.
💡 For John, success is also about providing individuals with new perspectives and options, allowing them to make their own choices and decisions.
BEST MOMENTS
06:20 - 💬
SYS 187: Leveraging Cultural Diversity: Proven Strategies for Effective Outsourcing - Interview with Andy Hilliard, CEO of Accelerance and Author of Synergea
Episode 187
Thursday, August 22, 2024 • Duration 45:31
🎙 In this episode, Dr. Steve Day discusses strategies for effective outsourcing with special guest Andy Hilliard, the CEO of Accelerance. Andy shares his journey from joining the Peace Corps to becoming an expert in finding talent for globally distributed software engineering teams.
They explore the importance of leveraging apps, virtual assistants, and automation tools to scale businesses. Andy also emphasizes the value of cultural understanding in outsourcing and the benefits of working with a global workforce.
The conversation also touches on Andy's books, including “Synergea,” which provide insights into the evolution of outsourcing and the future of remote work. Additionally, Andy highlights the significance of building relationships, empowering individuals, and embracing cultural differences for success in a distributed work environment.
KEY TAKEAWAYS
💡 Andy Hilliard's book “Synergea” discusses the evolution of outsourcing, specifically software outsourcing. It targets individuals like directors of engineering, chief technology officers, chief product officers, chief financial officers, chief operating officers, and CEOs.
💡 Success for Andy Hilliard means being a role model for his three children and someone they can depend on, standing for principles, and trying to make the world a better place in his own small way through his business endeavours.
💡 Andy emphasises the importance of investing time and energy to learn, appreciate, and demonstrate cultural understanding and sensitivity when working with distributed talent, as building trust and openness leads to better communication and relationships.
💡 Leveraging a global talent pool for software development offers cost advantages. It also provides access to hyper-specialized talent. Additionally, it creates opportunities for personal growth and learning. Collaboration with individuals from different cultures and backgrounds enhances these benefits.
SYS 186: How We Create Outstanding Client Experiences Through Systemized Communication
Episode 186
Thursday, August 15, 2024 • Duration 14:12
🎙 Dr. Steve Day discusses how small businesses can implement systemised communication strategies to enhance customer satisfaction.
He shows the importance of transparent communication through two case studies. One involves tenant deposit returns for estate agents; the other focuses on report writing for expert witness agencies.
By breaking down backend operations, businesses can improve the overall customer experience. Providing clients with updates at each stage helps build trust. Additionally, Steve emphasises the value of automation and standardised communication to streamline these processes effectively.
KEY TAKEAWAYS
💡 Amazon's communication skills in tracking orders can be a model for small businesses to improve customer satisfaction.
💡 Implementing a clear and automated communication system can enhance the client experience and reduce the need for customer service interactions.
💡 Providing clients with updates at each stage of a process, similar to Amazon's tracking system, can alleviate stress and build trust.
💡 Standardised emails at different process stages can keep clients informed and manage expectations effectively.
💡 Utilising email automation tools or virtual assistants can streamline the communication process and ensure consistency in client interactions.
BEST MOMENTS
00:00 - 💬 “Whether you love or hate Amazon, there's no denying they have incredible communication skills when it comes to letting you know, as their customer, exactly where your order is up to.”
SYS 185: Using Virtual Assistants for Social Media Message and Notification Management
Episode 185
Thursday, August 8, 2024 • Duration 13:42
🎙 In this episode, Dr. Steve Day discusses the challenges of social media management, specifically managing notifications and messages for business owners. He shares his tips and systems for effectively handling social media tasks, such as replying to comments, engaging with followers, and generating leads.
Steve emphasises the importance of outsourcing these tasks to virtual assistants to free up time and improve efficiency.
Overall, the episode provides practical advice for entrepreneurs looking to optimise their social media management strategies.
KEY TAKEAWAYS
💡 Utilize decision trees to streamline the process of handling social media comments and messages.
💡 Encourage engagement by asking follow-up questions in response to comments on posts.
💡 Implement rules and strategies for specific actions, such as sending direct messages to individuals who like posts.
💡 Conduct daily meetings to review and improve the system for managing social media notifications.
💡 Consider incorporating automation and AI tools after establishing a solid foundation with a virtual assistant.
BEST MOMENTS
00:00 - 💬 “If you use social media to generate awareness of your business, build authority or even start to generate leads, then you'll know how time-consuming it can be to deal with all.”
04:06 - 💬 “So if we can get somebody in, we can train them to do what you are doing but better. And then they can look at something like automation or AI going forward.”
SYS 184: My Simple Business Cash Flow Management System for a Stress-Free Life
Episode 184
Thursday, August 1, 2024 • Duration 38:07
🎙 Dr. Steve Day shares his personal experiences and financial principles for small business owners to master business cash flow management.
He discusses the importance of having a suitable accountant and bookkeeper, setting up a simple cash flow spreadsheet, and creating separate bank accounts for different financial purposes. Furthermore, Steve emphasises the significance of having a cash reserve, managing periodic costs, and making provisions for taxes and VAT.
Additionally, he highlights how business owners can make better financial decisions, reduce stress, and ensure financial stability by implementing these strategies.
KEY TAKEAWAYS
💡 Staying cash flow positive is essential for small business owners to avoid financial surprises and, consequently, ensure financial stability.
💡 Hiring a suitable accountant and bookkeeper can save time and provide valuable financial advice.
💡 Creating a simple cash flow spreadsheet helps project future finances and make informed business decisions.
💡 Setting up separate bank accounts for different purposes, such as operating expenses, tax, cash reserve, and personal income, can help manage finances effectively.
💡 Building a cash reserve and making provisions for periodic costs can provide a financial cushion and, therefore, reduce stress in business operations.
BEST MOMENTS
00:00 - 💬 “Staying cash flow positive is an absolutely essential skill for all small business owners.”
💡 Plan Ahead for Consistency: Establish a content calendar and aim to work several weeks in advance. This proactive approach ensures that you maintain a consistent output, even during busy periods or holidays, and helps manage your content production pipeline effectively.
BEST MOMENTS
06:04 - 💬 “What allowed me to get more consistent, to become better at putting posts out there that got engagement, that didn't take me hours and hours to create, was actually just doing it.”
09:14 - 💬 “When you get started, it's so easy for me to say, just go and do it, but just go and do it.”
19:49 - 💬 “You should start systemising your content creation as soon as you start creating content. Because there is so much that we don't need to do as content creators. If you can start getting into the habit of involving other people in the production and the promotion of your content as early as possible, it allows you to have more time to A- create better content and B- think about what else you should and could be doing.”
23:54 - 💬 “The biggest hurdle is getting out of your own way, overcoming your own fears of looking stupid or looking silly in front of your friends and family who's going to read your posts.”
TIMESTAMPED OVERVIEW
00:00 Coaching client conversation on social media systems.
04:27 Delayed use of YouTube, focused on Facebook.
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
💡 Continuous Improvement Process: Establishing a system for ongoing improvements is necessary. Encouraging team members to document any gaps or questions they encounter during tasks allows for real-time updates to processes, enhancing overall efficiency.
BEST MOMENTS
02:40 - 💬 “What happened in this particular case was we have an online document signing service... and this happens with all the new clients that come in.”
09:57 - 💬 “It's such an important part of systemisation. It is being able to document tasks quickly, effectively and efficiently, to be able to get stuff out of people's heads and down in a way that other people can do it from start to finish without their involvement first time and every time.”
11:13 - 💬 “The second part is showing the person and reminding the team that there is a process for making changes when things happen.”
13:57 - 💬 “We've got to action the admission of a mistake in a positive way and a meaningful way and a way that's going to make future behaviour better because that empowers people to own up to any mistakes they make in the future.”
TIMESTAMPED OVERVIEW
00:00 Managing mistakes is crucial for staff confidence & improvement.
04:18 Proud of instance, it is important to have manuals.
09:53 Effectively documenting tasks for efficient delegation.
11:22 Document and improve processes when questions arise.
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
BEST MOMENTS
00:25 - 💬 “The wins are often the opposite almost. What they've managed to achieve outside of work is that they've found freedom through systemising what they do, employing great people, and creating a lifestyle through being purposeful about their work.”
05:59 - 💬 “It's okay if I have a lay-in. I can feel groggy in the mornings, and I can just hang out with the kids and do nothing. I don't need to be doing stuff.”
08:11 - 💬 “This is why I started my business rather than working in the hospital, why I quit my job as a doctor. To be able to choose when I genuinely take time off, to be able to live wherever I want and to be able to then be present for my family in these informative years where my kids are growing up.”
20:17 - 💬 “Planning ahead, in summary, planning ahead. So communicating with your team about what's expected while you're away, making sure it's clear what meetings are going to happen and which meetings aren't going to happen.”
TIMESTAMPED OVERVIEW
00:00 Entrepreneur reflects on taking time off work.
07:00 Engaging transition led to a fulfilling summer.
08:54 Planning meetings, supporting staff, and managing change effectively.
12:45 Meticulously documenting processes streamlines workflow and aids delegation.
15:45 Self-sufficiency and financial preparedness bring peace.
20:55 Documentation and support systems bring stress relief.
22:13 Achieved work freedom, now enjoys stress-free vacation.
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
BEST MOMENTS
04:21 - 💬 “One is access to talent. So if you stick to your city or your country, obviously, you've got a very limited talent pool available.” - Argentino Molinuevo
30:56 - 💬 “I really think that if you are thinking that people won't do their job because you're not overseeing them personally, you are hiring the wrong people, or you are a very bad manager.” - Argentino Molinuevo
31:15 - 💬 “I really think that it's not a matter of micromanaging people and really looking at their screen to see if they're getting their work done. It's a matter of achieving results and them being accountable.” - Argentino Molinuevo
32:36 - 💬 “Fostering that personal connection, I think it's super important and key, even more, key in remote environments than in on-site.” - Argentino Molinuevo
32:50 - 💬 “I think that trust is end, but it's also a two-way street. And if you trust people, yes, from time to time, sadly in life, you're gonna get burned. That's just human nature. But the vast majority of people in the world, from my experience, are pretty honest.” - Steve Day
TIMESTAMPED OVERVIEW
00:00 Exciting podcast interview about global talent hiring.
05:53 Shocked by low wages in the Philippines.
07:50 Paying based on cost of living fairness.
13:40 Recruiters rely on ATS for keyword prioritisation. AVA Chrome extension optimises LinkedIn profile.
16:59 The Client recruitment process parallels the use of AI.
19:34 Outsourcing recruiting for small and medium businesses.
22:52 Recruitment process requires speed and efficiency.
26:57 Systemisation is essential from day one for business.
Argentino Molinuevo is the General Manager at Athyna, a global talent platform that connects companies with top-notch global talent through AI matching.
ABOUT THE HOST
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
“I think the answer to the first part of that, I suppose, the Fisher curve is a way of looking at how people feel personally as they go through a change.”
- John Fisher
22:07 - 💬 “Leadership is what you lack when I don't know what to do.” - John Fisher
45:16 - 💬 “Success for me is helping people see something that they hadn't seen.” - John Fisher
TIMESTAMPED OVERVIEW
00:00 "Beneficial conversation about Fisher curve for change."
03:39 Transition from playing to coaching, a successful consultancy.
08:14 Explaining bereavement stages and their influence on healing.
12:38 Fear of learning new skills, self-doubt.
14:54 Challenges for small business owners and employees.
20:27 Empower and guide for a bright future.
22:14 Take ownership, change gradually, and find the first brick.
27:04 Automating systems and convincing staff for change.
29:42 Using past failures to explain current success.
32:48 Engage stakeholders in change through visualisation and discussion.
36:11 Coaches help clarify, facilitate decisions, and communicate.
37:52 Distance learning while working, joint venture company.
41:23 Navigating new roles and responsibilities as an entrepreneur.
44:27 Success is creating new perspectives on personal freedom.
This is John Fisher, a chartered psychologist and coach who has worked in change management and personal development for the past 25 years.
He also worked across various sectors and companies of all sizes, helping them improve performance and build effective, cohesive teams.
John has inspired thousands of people worldwide through his numerous publications, coaching and tools.
ABOUT THE HOST
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
BEST MOMENTS
18:38 - 💬 “You must invest time and energy to learn, appreciate, and demonstrate. Even in our due diligence phases, our customers will come either with us, or we will guide them to spend time with prospective partners to break bread, to spend days together.” - Andy Hilliard
24:56 - 💬 “The world is not shining just on you and will give you that thing. And if you think you're so delusional that you're the chosen one and you're going to do something that no one else is doing and get that win, then good luck with that.” - Andy Hilliard
35:02 - 💬 “The United States produces 60% of the digital output, the software development output in the world. However, the United States only has 15% of the world's developers. So right there, there's a disconnected and imbalance of the available talent and the demand for talent.” - Andy Hilliard
37:05 - 💬 “Anything good is worth working for, right? And if you want to differentiate yourself and have better talent, and if you can systematise that talent, if you can create an ecosystem that is empowered, that is accountable, that is appreciative, that is gaining here, here's another aspect we really didn't talk about.” - Andy Hilliard
42:19 - 💬 “Success means to me to be someone they could look at as not an icon, but a good direction for them as humans, as young adults growing up and evolving, and someone who tries hard and means well.” - Andy Hilliard
TIMESTAMPED OVERVIEW
00:00 Reflecting on life, seeking motivation in travel.
05:36 Cognizant externalised, developed global software, and expanded reach.
09:55 Contributed to "Software Without Borders," a valuable concept.
11:39 Global software development partnerships and cultivating relationships.
15:43 Commit to learn, show appreciation, and embed culturally.
20:42 Remote work depends on effective collaboration tools.
27:48 Fostering individual strengths boosts team productivity.
31:30 Remote work revolutionises software engineering practices.
35:02 US produces 60% digital output with 15% developers.
36:32 Efficiency in talent management is rewarding.
42:14 Success to me is being a good role model for my kids and making a positive impact.
43:32 Striving to be respected and make an impact.
At age 26, Andy Hilliard had a quarter-life crisis that changed the trajectory of his life. To find himself, Andy joined the Peace Corps in 1988. On assignment in Costa Rica, he fell in love with the culture—and the woman who became his wife. The experience led Andy to dedicate himself to enriching businesses and individuals through valuable cultural exchange.
As CEO of Accelerance, Andy helps companies find the talent they need to scale high-performing, globally distributed software engineering and product development teams.
Andy and Accelerance travel the world, assessing and certifying development partners with a proprietary matching system so clients can confidently connect with the top 1% of outsourcing partners worldwide. The Accelerance team also helps clients optimise their outsourcing partner relationships through mutual understanding, communication, and effective management.
Previously, Andy founded the groundbreaking nearshore software development services company, Isthmus Costa Rica. During its formative years, he began his global software services career as a Division Manager at Cognizant Technology Solutions.
Andy currently lives in Kenwood, California, but has visited more than 60 countries. He holds an MBA in International Business, Finance, and Marketing from the Kellogg School of Management at Northwestern.
ABOUT THE HOST
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
11:04 -
💬 “And so by this simple idea of breaking down the backend stuff, just like Amazon does, you're breaking down whatever the process, the backend process is to you giving the end results to your client and then telling your client what those steps are.”
11:33 - 💬 “So opening up your back end operations to your client in a nice and simple way to say the 6 stages for me delivering this product to you or the service to you- these are the 6 stages and then every milestone, every stage letting them know you've got there so they can see where they're up to in the process.”
12:20 - 💬 “A little tip on improving your customer experience by doing very little in terms of changing your processes, but just by communicating better in a standardised way.”
TIMESTAMPED OVERVIEW
00:00 Implementing simple systems revolutionises communication for businesses.
05:28 Communicate the deposit process with clear, timely updates.
07:37 Effective communication reduces the tenant's end-of-lease stress.
10:15 Early delivery allows for a flexible estimated due date.
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
10:52 - 💬 “And over the course of a couple of months, you can build up a really good system by using, as I said before, decision trees, by creating rules, so creating a spreadsheet for rules for certain things that happen.”
TIMESTAMPED OVERVIEW
00:00 Outsourcing social media tasks for business efficiency.
06:21 AI is used to create and manage social media interactions.
09:32 Engage, delegate, and evaluate daily communications effectively.
10:31 Improve the system using daily 15-minute tasks.
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
04:46 -
💬 “Having some simple financial strategies in place with the right people at the right level for where you're at with your business can make the difference.”
25:09 - 💬 “Creating a spreadsheet just in a simple way for the general regular income and expenditure, plus those ad hoc things, as I mentioned, it's super quick and easy to do.”
35:48 - 💬 “Get yourself an accountant based in your country. Consider getting a bookkeeper if you think that having protections going forward is above and beyond a simple cash flow, which is a spreadsheet you can set up yourself.”
TIMESTAMPED OVERVIEW
00:00 Tips for small business owners to manage cash flow effectively.
04:44 Implementing financial strategies for business success and sustainability.
08:48 The Accountant saved money and provided valuable advice.
12:00 Good accounting is crucial until significant profit is achieved.
16:54 Outsourced accounting, lesson learned, time and money saved.
18:52 Outsource bookkeeping to UK-based or virtual assistants.
21:53 Track annual expenses for future financial planning.
28:23 Set up different bank accounts for the organisation.
31:19 Manage taxes and savings for business profits.
34:17 Separate accounts for efficient financial management.
Steve used to be a slave to his business, but moving to Sweden in 2015 forced him to change how he worked. He switched to running his businesses remotely. After totally nailing this concept, he spent his time helping other small business owners do the same. Steve has been investing in property since 2002, has a degree in computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.
Most business owners feel overwhelmed because they don’t know how to create systems or get the right help.
Our systems and outsourcing Courses and coaching programme will help you automate your business and work effectively with affordable virtual assistants. That way, you will stop feeling overwhelmed and start making more money.
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