Welcome to another episode of the Superstar Communicator Podcast, hosted by Susan Heaton-Wright. In this episode, Susan Heaton-Wright sits down with Richard Liverman, the founder of Richer Solutions, a brand consultant and coach who specializes in helping professionals and small businesses articulate their unique value and stand out in competitive markets. Drawing on his wealth of experience with some of the world's biggest brands, Richard Liverman shares practical insights about building personal and business branding, overcoming "British modesty," and strategies to confidently communicate your worth.

 

Key Points from the Interview:

• Introduction & Background
  Susan Heaton-Wright introduces Richard Liverman and highlights his mission to help talented professionals and small businesses effectively articulate their value (00:00:02 - 00:01:02).

• The Challenge of Standing Out
  Richard Liverman discusses how many businesses have substance but lack the style to communicate it well, likening it to great products with lackluster marketing and the British tendency to be modest about achievements (00:02:10 - 00:04:42).

• Communication and Visibility in Business
  The conversation turns to similarities between small businesses and individuals in corporate roles who don't "grandstand," and how that can lead to them getting lost in the crowd (00:03:39 - 00:04:42).

• Helping People Buy from You
  Richard Liverman reframes sales as helping people to buy, encouraging a mindset shift especially for British businesses, instead of shying away from selling (00:07:35 - 00:07:54).

• Business Scaffolding & Personal Frameworks
  Richard Liverman explains the concept of "scaffolding"—the supportive frameworks (like reviews, routines, strategies) that enable people or businesses to perform at their best. Susan Heaton-Wright shares her "diva contract" story, drawing parallels to the scaffolding idea (00:08:17 - 00:12:04).

• Rest and Preparation
  The importance of rest and preparation as part of the scaffolding needed to maintain top performance is highlighted with examples from sport and personal routines (00:12:05 - 00:13:51).

• Brand DNA: Authentic Foundations
  Richard Liverman introduces the concept of "brand DNA"—understanding and communicating the authentic core of a business or person, including values, "why," and unique strengths. He outlines exercises like the Johari Window to uncover blind spots and enhance self-awareness around brand strengths (00:15:15 - 00:18:23).

• Feedback and Small Data
  The value of both structured and informal feedback (small data) in understanding how others perceive you/your business, helping refine both self-perception and outward communication (00:18:23 - 00:20:07).

• The Benefits of Clarity
  Richard Liverman explains how uncovering your brand DNA and scaffolding not only boosts confidence and communication, but also helps your audience more easily understand and form a connection with you (00:20:37 - 00:22:13).

• Standing Out in a Crowd
  The need to be strategic about networking and to resist comparison or being unsettled by others in your space—a reminder to focus on your unique value (00:24:20 - 00:25:11).

• Don't Be Boring!
  Richard Liverman shares his mantra "Don't be boring!"—encouraging innovation and challenging the "we've always done it this way" mindset (00:25:17 - 00:27:44).

• Building Presence and Getting Clients
  The importance of putting yourself out there, building credibility, and not relying solely on people "just finding you" (00:28:00 - 00:29:51).

• Top Three Tips from Richard

1. Don't be boring—challenge yourself to engage others.

2. Put yourself out there—no one else will tell your story for you.

3. Get curious—new opportunities and insights come from curiosity (
   00:30:16 - 00:32:13
   ).

• How to Connect
  Richard Liverman wraps up by inviting listeners to connect on LinkedIn, Instagram (@RicherSolutionsGlobal), or through his website (00:32:28 - 00:32:57).

This episode is packed with actionable insights for professionals, business owners, and anyone looking to build a personal brand that stands out with confidence and authenticity.

 

Download the transcript of the interview 

 

Meet Richard Liverman—a dynamic brand consultant and coach, founder of Richer Solutions, and champion for small businesses. With a wealth of experience working alongside some of the world's biggest brands, Richard specializes in helping talented professionals and businesses articulate their unique value and stand out in today's crowded marketplace. Combining substance with style, he empowers clients to become more visible, confident, and successful through strategic coaching and brand consultancy. Whether mentoring with Small Business Britain or guiding private clients, Richard's signature approach is all about building authentic personal brands, crafting effective business scaffolding, and inspiring others to "don't be boring—be amazing."


We create this podcast to empower others to speak and communicate with impact. Weselffund. If you value our content, we would be so grateful if you could'buy us a coffee' https://www.buymeacoffee.com/superstarcomms

 

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SuperStar Communicator deliver a range of speeches, masterclasses, facilitated workshops and coaching for emerging leaders. We focus on empowering emerging talent to speak and communicate with clarity,confidence and credibility. If you would like more details please email us at hello@superstarcommunicator.com or why not book a call.

 

You can listen to all episodes of the SuperStar Communicator podcast and subscribe here.

Welcome to the Superstar Communicator podcast with Susan Heaton-Wright! In this powerful episode, Susan returns to the mic after a busy period of running mastermind courses, speaking, and coaching—ready to inspire her audience once again. Today's conversation centers around Black History Month and features award-winning HR professional, speaker, and activist Ije McDougall Together, they dive deep into the meaning and importance of Black History Month, share personal experiences of representation and bias—especially within the UK's healthcare sector—and discuss both the challenges and opportunities facing allies. You'll hear honest stories, insightful perspectives, and practical takeaways on how to celebrate, enjoy, and engage meaningfully with Black History Month. This episode is all about amplifying voices, embracing humanity, and reminding us how representation and allyship can spark real change. Get ready for a conversation that's equal parts thought-provoking and uplifting!

 

About Ije McDougall: Ije McDougall's story begins in Nigeria, where growing up surrounded by fellow black Nigerians meant concepts like Black History Month were virtually nonexistent—there was no need for it in a society where blackness was the norm. It wasn't until McDougall moved to the UK as an adult that the existence of Black History Month sparked confusion and curiosity. "Why was it necessary?" was the question that lingered.

After sixteen years of living in the UK, McDougall's perspective has evolved. Now, Black History Month is seen as a vital space—an opportunity for black voices to be amplified and heard without interruption. Through personal experience and reflection, McDougall's journey highlights the importance of celebrating black history in contexts where it's often marginalized, and how understanding grows with time and experience. You can contact Ije at IJETALKS.COM

 

 

Key points from the interview (bold)

Ije McDougall
00:04:09 - 00:04:25
Why Black History Month Matters in the UK:
"black history Month, from my perspective, is an opportunity for black people to speak uninterrupted is an opportunity for our voices to be amplified."

Ije McDougall
00:04:33 - 00:04:59
The Continued Importance of Black History Month:
"But the reason that we need Black History Month and for our voices to be amplified and for us to be able to speak uninterrupted is because at the moment that is not the case. It is because at the moment our lived experience and our history seems to be disregarded, belittled, or just completely erased."

Ije McDougall
00:07:47 - 00:07:51
Viral Topic: Challenging the Default Status Quo
Quote: "the narrative is still that the status quo, the default position, the norm is white male... but that does not necessarily mean that that is true or that is real"

Ije McDougall
00:10:54 - 00:11:24
Premature Births and Parental Anxiety:
"my first child, she was born at 27 weeks, so she was very, very premature. But the build up to that is things such as, you know, being told it's my first child. So I'm excited, as you can imagine, turning up to the scan with your bladder full because they tell you your bladder has to be full. So I turn up and I am bursting, but nowhere doing this scan. And I'm sitting there and we've ticked all the boxes because we want to know some measurements in regards to."

Ije McDougall
00:17:20 - 00:17:58
Viral Topic: The Impact of Representation in Media:
"every princess, there was no princess that looked like me. There was no good policeman that looked like me. There was no hero that looked like my brother. There was no good teacher, good policeman, wholesome family. They just never look like me. So that is the represent, the lack of representation that I grew up with. However, if we were represented, we were misrepresented as thugs, as criminals, as gang members, we were represented as the one that's not so clever, the comedian of the class, the one who is disposable."

Ije McDougall
00:18:49 - 00:19:01
Viral Topic: Diversity in Media Representation
"It's not that there has been a significant rise that is true in, you know, black and brown people on tv, but it is not to the detriment of anybody else."

Ije McDougall
00:19:16 - 00:19:34
Representation in Advertising:
"if we have a few months where there are no white people on tv, it still would not, it still would not tip it to the detriment of white people because everybody else grew up without representation or with misrepresentation."

Ije McDougall
00:20:47 - 00:21:05
The Reality of Allyship Online:
"I'm not seeing enough people stand up. I'm not seeing enough. You know, allyship is such a buzzword and it's such a useful term because it tells you who people are. But I'm not seeing as many as I wish I was seeing."

Ije McDougall
00:22:25 - 00:22:43
Viral Topic: Authentic Allyship
"You need to understand the issues as a human being. First of all, you do need to gain proximity. Try and get your head around it. And if you, from a human level, you see that, no, that's not fair because another human being shouldn't have to do this, then by all means, it's time to, you know, stand up in your standing up."

Ije McDougall
00:23:31 - 00:23:41
Viral Topic: The Power of Authenticity Online:
"She's not aggressive, she's not fighting anybody, she's not in any debates or arguments. But she just clearly states who she is, what she stands for. And people know."

 

 

Download the transcript of the interview 

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·       masterclasses,

·       facilitate workshops,

·       deliver speeches –

·       face to face and virtually

·       Mastermind and programmes

·       coach individuals.

More information on our services HERE

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Find out more about Susan Heaton-Wright – our host: https://offers.superstarcommunicator.com/susan-heaton-wright

 Check out our SuperStar Communicator Store: https://offers.superstarcommunicator.com/superstar-communicator-store

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your Career Accelerator Checklist here

Thank you for listening!

 https://podfollow.com/superstar-communicator-podcast/episode/1bb753ffe0d4b92f8968fdb34b9b08ddc413f6a0/edit

 

Welcome back to another episode of the Superstar Communicator podcast, where we delve into the fascinating world of cross-cultural communication. In today's episode, our hosts, Susan Heaton-Wright and Nick Simon, are joined by special guest Michael Gates, a renowned authority on understanding different cultures. Michael brings over 30 years of experience in the field of cross-culture, and in this episode, he shares valuable insights on mastering cross-cultural communication.

Throughout the episode, Michael shares two real-life examples related to air travel that highlight the challenges and nuances of intercultural communication. From a delay caused by bad weather to a situation involving a Russian and a German passenger, these stories provide a glimpse into the complexities of cross-cultural interactions. But it's not just about air travel; Michael takes a deeper dive into the various cultural communication styles and how they impact our interactions. From linear professions like engineering and accounting to multi-active professions such as sales and marketing, he explores how different cultural backgrounds shape our communication strategies. Furthermore, Michael delves into the dangers of stereotyping and generalizations, recounting personal experiences teaching about India and challenging prevailing misconceptions. He emphasizes the importance of cultural assessment, teamwork, and effective communication in international projects. Join us as we explore the intricacies of cross-cultural communication and learn valuable strategies for navigating diverse cultural landscapes. Get ready for an enlightening conversation filled with practical tips and captivating stories. Let's dive right in!

 

Michael Gates is owner of Michael Gates CrossCulture and an associate fellow at the Said Business School, University of Oxford. He has been in the field of cross-culture for more than 30 years, following 5 years in radio in Manchester, and a couple of years teaching communication skills.

 

 

Key points from the interview

[00:00:02] Welcome to the Superstar Communicator podcast.

[00:05:08] Culture: collective programming of the mind, experiences, parents, history, language, religion.

[00:07:18] Dangers of stereotyping; limited personal experience.

[00:11:10] Flight delay blamed on bad weather in Munich.

[00:14:28] Stereotypes impact international team dynamics greatly.

[00:18:04] Multi active professions include sales and marketing. Multi active leaders are good at emotionally persuading people but may be disorganized or break rules. Reactives focus on listening and promoting harmony, especially in Far East cultures.

[00:20:53] Misunderstood ideas about Southeast Asia's communication style.

[00:24:14] Building trust through cross-cultural workshops and communication.

[00:29:50] Using AI for short answers in intercultural questions

[00:33:03] Culturally attuned language program in multiple languages.

[00:35:02] Keep it simple, no idioms, adapt style.

[00:40:18] Person considered proposal, hesitated due to grammar fears.

[00:41:04] Adapting to cultural differences: talk or observe.

 

Download the transcript of the interview

 

SuperStar Communicator

 

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

Welcome to the SuperStar Communicator podcast! In this episode, we dive into a thought-provoking conversation on International Men's Day with special guest, Mike Pagan. Together with Susan Heaton-Wright and Nick Simon, Mike shares his insights on the importance of peer support, mental wealth for men, and the impact of social media on mental health. We explore personal stories, practical tips, and expert advice on creating a supportive network, prioritizing self-care, and navigating the challenges of modern work environments. Join us as we delve into this engaging discussion and gain valuable takeaways for personal growth and well-being.

Key points from the interview

01:57 Men need help asking for support, vulnerability.

05:48 Transitioning through life stages, evolving with people.

08:03 Identify genuine support in your network.

11:14 Active mindfulness through physical activities like rugby.

15:52 Teenage daughter faces FOMO and social pressure.

17:27 Echo chamber of algorithms reinforces bias on social media.

21:33 Hybrid work is here to stay.

26:50 Men must be open and seek support.

29:15 Bob called for intuitive reason, hospital official insight.

31:28 FAF: False start of feeling fulfilled, mental wealth, well-being, support, reach out, recall, relate.

 

Download the transcript of the interview

About Mike: Mike Pagan has always been passionate about creating a space for men to ask for help and be vulnerable. He recognizes the historical tendency for men to be reluctant to seek assistance and is committed to changing that narrative. With a focus on promoting mental health and well-being for men, Mike is dedicated to establishing frameworks that allow for vulnerability and imperfection. His mission is to encourage men to put their hands up and ask for help, creating a more open and accepting environment for all. More information: https://mikepagan.com

 

SuperStar Communicator

 

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

 

Welcome to another exciting episode of the SuperStar Communicator podcast, where we delve into the world of business, communication, and success. Today, we have the privilege of hosting the incredible Jeffrey Hayzlett, a renowned business expert and media personality. In this episode, Jeffrey shares invaluable insights on why radical humility is the key to success. He reveals how building a strong brand, creating engaging content, and connecting with your audience can propel you to new heights. Through his own experiences, including being a Chief Marketing Officer and a judge on The Celebrity Apprentice, Jeffrey offers practical advice for businesses big and small. So grab a cup of coffee, sit back, and join us as we explore the power of radical humility with Jeffrey Hayzlett. Let's get started!

 

Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman and CEO of C-Suite Network, home of the world's most trusted network of C-Suite leaders.

 

Key points from the interview

[00:01:17] "Appreciate opportunity to connect with worldwide audience."

[00:03:39] Open network, build brand, engage community, attract customers.

[00:11:31] Create great content, share it strategically.

[00:14:18] Radical humility, transparency leads to success.

[00:18:34] Communication has changed from broadcasting to personalization.

[00:22:04] Trusted network in business with credible content.

[00:26:42] Importance of social media, listening and feedback.

[00:28:52] Jeff has four bestselling books, emphasizes importance of people over profit, contact at Jeff@csuitenetwork.com , active on social media.

 

Download the transcript of the interview

 

SuperStar Communicator

 

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

 

Celebrating the 30 Day Plan from SuperStar Communicator

Introduction: Hello, everybody. It is a very exciting day because I am am launching the Superstar communicator 30 day plan. And very exciting. I have have contributed to other books in the past, which has been a huge honor but this is my first one of a number that I'll planned. And I have my partner in crime from podcasting. Nick Simon, who's gonna ask me some questions about the superstar communicator 30 day plan.

Key points from the interview (bold)

[00:02:23] Celebrate strengths, challenge weaknesses, grow skills.

[00:04:27] Smiling changes conversation dynamics and perceptions.

[00:06:56] Amazon offers Susan Heaton- Wright's 30-day plan.

 

Download the transcript of the interview (add link from SuperStar Communicator)

 

https://superstarcommunicator.com/wp-content/uploads/2023/09/30-day-plan-transcript.pdf

 

SuperStar Communicator

 

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase your copy of the 30 Day Plan here:

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

"On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn.

In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in.

She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims to help listeners improve their communication skills, handle difficult situations, and have honest conversations. Whether you're navigating corporate environments, personal relationships, or any other aspects of life, Sam's teachings and insights will equip you with the tools you need to confidently express yourself and cultivate meaningful connections. So tune in to this enlightening episode of Susan Heaton-Wright with Sam Horn, and discover how to effectively navigate conversations, make a lasting impression, and communicate with impact.

Key points from the interview:

 

00:02:44] Disagreeing with friends, focus on common ground.

[00:09:19] Discover four conflict styles: avoid, accommodate, angry, assert.

[00:13:31] Counselor sets boundaries for student support.

[00:23:26] Technique to win respect and buy-in in 60 seconds.

[00:30:31] Invite, incentivize, introduce, be memorable, provide contact information, offer value, increase engagement.

[00:37:17] Criteria for publishing a book: show the shift.

[00:42:11] Joe started as an individual consultant. Then he created an umbrella brand called "Brief Lab" to stand out. This led to a book deal and a successful career.

[00:48:49] Umpire stops fighting, avoid blaming, find solutions instead of fault. Remove "no can't," use "yes as soon as."

[00:55:24] Avoiding conflict won't make it better.

[00:59:01] Growing up in silence, tiptoeing around relationships.

Download the transcription

Sam Horn is the Founder/CEO of the Tongue Fu! Training Institute. She is the originator of the trade-marked communication process called Tongue Fu! which has been taught to hundreds of organizations worldwide - including Oracle, Intel, Accenture and Outsystems. Her newest book TALKING ON EGGSHELLS received a cover endorsement from Whole Foods founder John Mackey who calls it "the course-correct for today's cancel culture.

People can contact us at Sam@SamHorn.com to receive a free WORDS TO LOSE - WORDS TO USE reminder card they can post by their desk and on their refrigerator to keep these tips in sight, in mind so they say what they want to say ... the first time and every time. You can purchase her latest book "Talking on Eggshells" HERE

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

And why not subscribe to our podcast!

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of SuperStar Communicator podcast, host Susan Heaton-Wright  interviews Angela Johnson, a certified Scrum trainer and author. They discuss the importance of trust and communication in building strong teams, particularly in the context of implementing Scrum and Agile methods. Angela shares her experience teaching virtual classes during the pandemic, detailing how her organization had to quickly adapt and pivot to virtual teaching to stay afloat. She highlights the challenges of teaching virtually to a global audience, recognizing the need to be more aware of cultural and linguistic differences. 

Key points from the interview:

[00:00:26]  interviewing Angela Johnson on Scrum.

[00:06:42] Diverse opinions, respectful disagreement lead to strength.

[00:10:26] Certifications are important but not sufficient.

[00:11:32] Scrum Alliance adapts classes to virtual format.

[00:17:47] Adapted classes virtually changed world of work.

[00:19:16] Breaking silos, sharing knowledge, and promoting transparency.

[00:24:04] Building trust through vulnerability and shared experiences.

[00:26:33] Teams need agreements for effective collaboration. Some teams have them, but they may need revision. Guardrails can be set for behavior and decision-making. An expired agreement can lead to toxic behaviors.

[00:29:43] Book about failures turned into valuable learning.

[00:32:20] Engaging interview sparks thoughtful reflections and gratitude.

Angela Johnson is a Certified Scrum Trainer (CST) and the author of "The Scrum Master Files: secrets every coach should know". As a professional people geek, Angela helps others successfully implement Scrum and Agile to achieve their goals and objectives. You can contact Angela at https://scrumfiles.com where you can also purchase her book.

SuperStar Communicator

 

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

And why not subscribe to receive great content from us.

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of SuperStar Communicator titled host Susan Heaton-Wright and co-host Nick Simon engage in a live discussion with guest Raquel Ark. The episode dives deep into the importance of listening in leadership and creative problem-solving.

The episode highlights the episodic nature of listening, with moments of focused attention being crucial. Listeners are encouraged to pay attention to when they listen at their best and recreate those conditions to foster effective listening. Self-listening and feedback are also discussed as methods to improve listening skills.

Key points from the podcast:

00:03:00] Listening is a powerful and energizing superpower.

[00:04:26] Effective listening: being present, fully engaged.

[00:12:32] Listening is harder than people think. It's important for leaders to listen to their teams. Good listening promotes complex thinking and understanding. Asking questions and showing genuine interest is key.

[00:17:13] Listening and showing interest is crucial.

[00:19:31] Powerful listening: ask questions and follow.

[00:22:39] Leaders need clarity, discipline, and structure in listening. They should create conditions for effective listening.

[00:28:39] Allow yourself to fail and start over.

[00:34:20] Powerful women write book on embracing equity.

[00:38:41] Thank you Nick and Raquel, much appreciated.

Download the transcription here.

Raquel Ark, MA, CPC, is a podcast host, speaker, mentor, coach and trainer. She has over 25 years of experience in multinational corporations and academia, currently spending most of her time in tech. She is the Founder of listening ALCHEMY, a communication training and coaching organisation including foundational, evidence-based listening and communication programs. She is the podcast host of the listening SUPERPOWER podcast focused mainly on listening in teams and organisations for more effective communication. She has spoken on the TedX stage. Raquel is currently the President of the International Listening Association. She is a Puerto Rican-American living in Germany.

You can contact her here:

Email: contact@listeningalchemy.com Website: https://listeningalchemy.com/ LinkedIn: https://www.linkedin.com/in/raquel-ark-b2067613/?originalSubdomain=de Facebook: https://www.facebook.com/people/Listening-Alchemy/100027214076836/ Instagram: https://www.instagram.com/listening_alchemy/ listening SUPERPOWER podcast: https://listeningalchemy.com/podcast/

SuperStar Communicator

 

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of the SuperStar Communicator podcast, we dive into the world of neurodiversity and communication with guest Diva Dias. Diva believes that those who are neurodiverse have a unique superpower when it comes to communication due to their curiosity and open-mindedness. This perspective also allows them to look at situations in multiple ways, leading to creative solutions that others may not consider.

Diva also discusses the role of AI in emotional intelligence and why we should embrace diverse forms of communication versus relying on technology as the norm. Additionally, the importance of creating a culture where neurodiverse employees feel free to express themselves and share their thoughts is emphasized, along with tips on how to combat self-judgment and get out of overwhelm.

Diva Dias is a global speaker and facilitator of Access Consciousness classes and seminars, who shares her perspective on curiosity as a driving force behind innovative solutions in the marketplace and how understanding our differences can lead to a more empowered society.

Key points of the interview:

[00:04:41] "The Unique Mental Imagery of Individuals with Autism"

[00:09:49] "Autism and neurodiversity as a superpower"

[00:12:46] "How Asking Questions Can Empower Neurodiverse Employees"

[00:18:42] "Combat Self-Doubt and Boost Creativity: Expert Advice"

[00:23:23] "Embrace Neurodiversity through Perspective Changes and Curiosity"

[00:29:23] "How Asking Questions Can Help You See Differently"

Download the transcription here

You can find out about Diva Diaz and her work here

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver masterclasses, facilitate workshops, deliver speeches - face to face and virtually as well as coach individuals. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of SuperStar Communicator, we explore the importance of presenting the best version of yourself in business conversations, focusing on public speaking. Our expert guest shares tips on how to cater to diverse audiences, including summarizing your speech beforehand and using interactive polls to keep audiences engaged. We also dive into nonverbal communication, overcoming mental blocks, and the changing landscape of public speaking, including the rise of virtual events and the demand for more Q&A sessions. Stay tuned to learn about neutral "diva feet," "sitting diva," and other posture techniques that can help you shine in every business conversation.

Some key points;

00:02:51] "Overcome speaking nerves with these two tips"

[00:08:10] "How to Engage Your Virtual Audience: Tips"

[00:10:23] "Expert tips for overcoming public speaking mishaps"

[00:14:02] "Creating Curiosity: Effective Speech Preparation Tips"

[00:15:37] "Tips for Reaching Diverse Audiences in Presentations"

[00:18:32] "Speaker's Role Shifts Toward Workshop Facilitation"

[00:23:09] "Master Nonverbal Communication for Virtual Meetings"

[00:25:32] "Uncovering the terms behind effective communication"

[00:28:44] "Encouraging Interaction in Virtual Presentations: Strategies"

1. Tips for overcoming nerves when public speaking
2. The importance of knowing who is in the audience when you speak.
3. Consider how to involve the audience when you are speaking to make it truly interactive

You can download the transcript  here.

SuperStar Communicator

is  a leading learning and development company, providing facilitated workshops, masterclasses, speeches and coaching. We specialise in all areas of spoken communication; ensuring everyone presents the best version of themselves in all business conversations. Why not arrange a call with us.

Are you interested in grabbing our Ten Top Tips to presenting? Grab a copy here

We create these podcasts to support others. If you would like to support us to create more content, please Buy Us a Coffee

In this episode of the Superstar Communicator podcast, negotiation and body language expert, Greg Williams, sat down with hosts Susan and Nick Simon from "Superstar Communicator" to discuss tips and tricks for successful negotiations. From the importance of compromising to the power of observing body language, Greg shares insights from his 30 years of experience and Harvard training. The episode covers negotiation strategies such as using silence, taking breaks, and stalling tactics, as well as the crucial role body language plays in communication. Listeners will walk away with a deeper understanding of negotiating effectively and using nonverbal cues to their advantage.

There are many key points including:

[00:04:42] "Exchanging Information: The Basis for Trust"

[00:06:53] "Negotiation Success Depends on Win-Win Mindset"

[00:08:30] "The Power of Demeanor in Negotiations: Explained"

[00:10:30] "The Power of Silence in Negotiation Tactics"

[00:12:23] "The Power of Body Language in Negotiations"

[00:13:51] "Why Throat Clearing Can Reveal Hidden Tension"

[00:15:29] "Negotiation Power Plays: How to Win"

[00:20:39] "Negotiation: Mastering the Art of Compromise"

[00:24:00] "New leader, new ways: King Charles asserts authority"

[00:27:00] "Mastering Body Language for Successful Negotiations"

three top tips are:

1. Remember  you are always negotiating.
2. Learn about body language cues because there are many things that are unsaid, that could be clues.
3. Consider how today's action could impact the future.

Grab the transcription of this podcast here

Greg Williams is an expert negotiator who believes that observing people's behavior in a normal environment is key to assessing how they may act in the future. Through assessment, he can determine the level of motivation a particular tactic has on a person's posture and position during a negotiation. He believes that negotiating is a continuous process that sets a baseline in the present to be compared to in the future. You can grab more information including downloadable checklists from https://themasternegotiator.com 

The SuperStar Communicator podcast is hosted by Susan Heaton-Wright and Nick Simon. SuperStar Communicator facilitates masterclasses and workshops empowering everyone to present the best version of themselves in all business conversations. We also deliver speeches and coaching. For more information go to https://superstarcommunicator.com 

We do this podcast for the love of supporting everyone to present the best version of themselves. Do Buy us a coffee https://www.buymeacoffee.com/superstarcomms  

INTRODUCTION

Welcome to the SuperStar Communicator podcast, where in today's episode, titled "Great 2025," we'll imagine our best selves and make incredible plans for the upcoming year. Join host Susan Heaton-Wright and her perceptive co-host Nick as they explore a spectrum of ambitions, including creative projects, personal development, and communication strategies.

We are using the Awesome 2025 Ebook we have created. Download it here

Susan aspires to a clutter-free home and dreams of crafting a Chanel jacket, while Nick is committed to developing a new book series and organizing his workspace. We'll delve into the importance of reflecting on past achievements, inspired by Susan's opera singing experience and Nick's creative endeavors in music and art.

Expect practical insights, such as daily reflection exercises, creating a "fabulous year" jar, and using tools like Blinkist for quick knowledge boosts. Discover why reflecting on life's highs and lows, embracing creativity, and organizing your goals matter.

We'll also discuss travel ambitions, celebration achievements, and the importance of reaching out for advice and connections. Through this reflective journey, you're encouraged to eliminate distractions, find balance, and plan for a truly remarkable 2025. Tune in and let's make it great together!

Transcript here

Key Topics

Susan Heaton-Wright00:02:2000:02:25

The Importance of Reflection: "It's very easy in life to just move forward going from one thing to another."

Susan Heaton-Wright00:03:4800:04:05

Topic: The Power of Reflection and Neuroplasticity
Quote: "I gave them an exercise to do that at the end of each day was reflecting on how well they've done. And some people call this the sort of happiness thing or gratitude where you choose 3 things that you've done that you're proud of. But I expanded that exercise so that they would really recognize what they'd achieved, what they were proud of, and how they had contributed to those successes."

Susan Heaton-Wright00:06:3000:06:44

"Finding Joy in Small Achievements": "I've got this, I don't know if you can see this jar, but it's, a fabulous year, 2024. And in here, I write down on bits of paper things that I've done, and they might be little things."

Susan Heaton-Wright00:07:0600:07:25

"Remembering the Little Things: 'That's something that I would recommend to everybody that get a big jar and start this in 2025. And then at the end of the year, they can look back on what what they've done. They might not be big achievements. It doesn't matter. But it's to remember those people you've met and all of those things.'"

Susan Heaton-Wright00:08:2100:08:25
Crafting Future Dreams: "Towards the end of December, I start writing things I'd like to

do next year."

Susan Heaton-Wright00:13:3800:13:52

Resilience and Recovery: "It was great because I got over a really serious shoulder injury and so I was back swimming, driving, doing all sorts of things like that and then I fractured my elbow...That was disappointing for me, but I'll be back in set in January again."

Susan Heaton-Wright00:19:1000:19:13
"Dream Big: If you aim for the stars, you might get the moon." Susan Heaton-Wright00:23:4200:24:19

"Summer Travels and Celebrations: I've got I'm going over to Ireland in June, and that is partly for a conference, but also there's a retreat that I'm going to with my husband. I'm going to the Netherlands in, July to do this Chanel jacket, Norfolk to celebrate my mother's birthday with my family, Wales, we've got somewhere that we go to there, and also to Derbyshire to, celebrate 25 years of friendship with a number of people, and all the families are gonna be there."

Susan Heaton-Wright00:35:4800:35:52

"Challenge Yourself: So I will be putting into Goodreads that I'll read 50 books."

Susan Heaton-Wright00:40:0300:40:08

Embracing Life Fully: "We've only got one life, and it's a shame to let it go through our fingers."

Nick00:03:0400:03:08

"Finding Time for Reflection in Constant Performance": "You can sort of not lack the time to sort of reflect on the performances and the production beforehand and see, you don't really get to learn from those things that you did."

Nick00:05:0900:05:35

The Journey of a Composer: "As an artist, I think that's one of the nicest things about the, process of starting off and developing your style and that kind of thing, going back to where you started and seeing how you, kind of had initial ideas that, you slowly but surely built up and seeing how you can take those ideas into the future."

Nick00:09:1900:09:26
"Reflecting on Creativity": "When you're creating, you're sort of looking to the future and

above rather than when you're editing, you're going over what you've done."

Nick00:10:5800:11:13

Celebrating Creative Achievements: "Recently, I've filmed and I'm composing music for a short film. It'll be 40 minutes cut up into 4 episodes, and that that will be the biggest score per film I've done."

Nick00:14:3500:14:40

"The Challenges of Collaboration: The process of making the projects could have been gone more smoothly, I think, with more experience."

Nick00:16:2400:16:32
How to Master CV Writing: "For the more pragmatic writing of job applications, that

requires you to be as specific as possible."

Nick00:24:5200:25:08

Aspiring to Filmmaker Dreams: "I think I'd wanna become more of a director and writer and become, I guess, it might be against the the rule of it, but become more organized and that kind of thing."

Nick00:26:2900:26:36
The Journey of Becoming: "You can go from what you want to become and what you

want to achieve out of becoming that."

Nick00:28:5300:29:03
Time Management Insight: "I find the more free time you have, the less organized you

are or the less, effective use that free time."

Nick00:32:0000:32:13
Aim for the Stars: "I want to, further my own writing and create new, book series that I've

I've been thinking about, but, I can creatively commit to them."

Transcript of Best 2025

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee.

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence

We deliver:

• ●  Masterclasses

• ●  facilitate workshops

• ●  deliver speeches

• ●  face to face and virtually

• ●  coach individuals.

   

  Download the Awesome 2025 Ebook here

  Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look a tour website http://superstarcommunicator.com or why not book a call

  Purchase a copy of the SuperStar Communicator 30 Day Plan here
  We have a lovely gift for you: Grab your Career Accelerator Checklist here Thank you for listening!

   

In an increasingly virtual world, we all need to be aware of effective ways to communicate on video. We were joined by Tim Kovoor who is based in London but has lived and worked cross-culturally and multilingually around the world. Communication has been a lifelong passion. Tim is now a key part of the growth team at tech company Quench: connecting the world's top experts with companies and their employees through video learning and consulting services.

This is a content packed interview; takeways include:

• 8.38: how videos bring the human connection in a way that A1 doesn't
• 14.11 the different types of video content and delivery
• 22.48 Top tips for delivering the video content with confidence

And there is much more!

Download the transcription of the interview here.

If you would like to contact Tim directly his email is tim@quen.ch and the website is www.quen.ch 

Quench is offering listeners who are serving professional niches through video courses and consulting services the opportunity to be considered for Quench's enterprise partners program. This gives you the opportunity to deliver your video guides and sell your professional services to enterprises.

SUPERSTAR COMMUNICATOR is a leading International company empowering everyone to present the best version of themselves in all business conversations. We work with organisations and individuals with:

• masterclasses
• facilitating workshops face to face and virtually
• one to one coaching
• Keynote and lunch and learn speeches

Why not book a call to discuss how we could work with you HERE

We also have complimentary resources:

Why not download our Presentation Skills Top tips here

We are delighted to host a discussion with Colette Cooper, Client Services Director at Cariad Marketing. An Award-winning Hertfordshire digital marketing agency. With a passion for helping SME's compete with the online giants, Colette is the most often the first person people see for help with their marketing. With over 20 years of Sales and Marketing experience, Colette is a a hybrid professional who is good at sales, marketing and leadership.

We discuss top tips on how to build successful business relationships: whether you have your own business; are part of a larger organisation or even you building your personal brand for career success. Some highlights include:

6:04 It is about reading the room and picking out the cues from people to see who is receptive to discussion and who might be uncomfortable.

9.34 Reading the situation. Clues like people sending an agenda beforehand or their job title will indicate how much time they have available to speak and the focus of the conversation.

17:38 Some great tips on maintaining contact with existing clients.

You can download the transcription here.

You can contact Colette on Linkedin: 

You can also connect with SuperStar Communicator. We deliver masterclasses, facilitate workshops, speeches and coaching on all areas of spoken communication. We deliver work virtually and face to face. To book a call to discuss us working with you, go to our calendar

Why not grab our Ten Top Tips to being a SuperStar Communicator. 

With International Women's Day on 8th March this is a good time to remind everyone the power of a wide range of different speakers at events. I am joined by Mette Johansson, a leading Diversity leadership consultant and founder of Keynote women speakers. During the discussion we covered:

1. Why having a diverse line up in events is so important
2. How we can find diverse speakers for events
3. what we can do to challenge event organisers to have more diverse speakers at events

DOWNLOAD THE TRANSCRIPTION HERE 

More information about Keynote Women Speakers

"KeyNote Women is on a mission to bring diversity to speaking stages around the world. Why? We're still far from having balanced gender representation on stages. Not only do we make sure that women are more visible through our site and social media forums; we also train the next generation of KeyNote speakers Bring more diversity to your next event! Reach out to us: https://keynotewomen.com/contact  https://www.linkedin.com/company/keynote-women-speakers/    Do you want Susan to be a speaker at your event. contact us or book a call here   Susan is available to facilitate workshops on communications, as a speaker coach and speaker. Here is the Superstar Communicator website

Bob Ferguson is an Engineer by profession who now supports technical experts to make a positive impact when they present and pitch.

We discuss how technical experts NEED to be heard. And Bob shares some top tips to being more impactful when discussing technical topics. Here are three highlights.

1. Try not to rely on powerpoint slides and specifically slides full of information. You will overwhelm your audience.

2. Learn to summarise key points for the audience. This will generate interest - and possibly questions at the end.

3. Technical experts have the ability to influence decisions and thoughts; share your information!

Read the transcript here

you can contact Bob at bob@bobferguson.co.uk His website is www.bobferguson.co.uk His book is available here.

Here at SuperStar Communicator we support individuals and teams to present the very best version of themselves  in all business conversations. We deliver:

• Workshops
• Masterclasses
• Speeches
• Lunch and Learn
• Virtual Workshops
• ONline courses

Why not book a call here

You can grab your copy of our Ten Top Tips to being a SuperStar Communicator here.

In 2022, there was an incident at the Oscars where Will Smith hit the compere Chris Rock, when Rock made a derogatory comment about Smith's wife. This was shocking to see.

I am joined by international executive coach, Carol Stewart

We discuss why this incident was so shocking and what we can learn from this as leaders. Some key points include:

1. Why both men were at fault in this incident.

2. How a pause and a verbal response would be far more effective

3. How as leaders we should be aware of what we say; the impact this has on others and how we say it to our teams

Here is the transcription of the interview

More information about Carol and how to work with her here.

Our Host, Susan Heaton-Wright is the founder of SuperStar Communicator

She is an international Speaker; has empowered clients worldwide to speak and communicate in all business conversations with impact, clarity, confidence and credibility. She is also a brilliant podcast guest; if you would like her to appear on your podcast contact us here.

SuperStar Communicator is a leading organisation empowering everyone to make more impact in all business conversations. We offer:

• Workshops
• Masterclasses
• Speeches
• Coaching
• virtual workshops

For all businesses worldwide. Why not contact us to arrange a call to discuss how we can ensure your team are all SuperStar Communicators here

Grab your copy of 10 Top Tips to being a Superstar Communicator here.

international men's day  is  on 19th November. Not only should we celebrate the men in our lives we should also support  them. I  am joined by Dave Algeo who supports men with their health and mental health. We discuss a number of topics including how we can reach  out  to men who might find it  difficult to discuss their feelings. This is full of content but some key points are:

1. Men will often use humour or alcohol to hide their feelings

2. Remembering to 'nudge' regularly to remind men they need to look after themselves

3. Those short text messages or voice mail messages make all the difference to a man who is isolated or depressed.

Here is the transcription.

You can contact Dave directly:

Website: https://www.midlifereshape.com/

Podcast - https://www.midlifereshape.com/podcast

Email: dave@stressedguru.com

Linkedin - https://uk.linkedin.com/in/davidalgeo

Instagram - https://www.instagram.com/restlessmidlifer

Fb - https://www.facebook.com/therestlessmidlifer

Twitter - @stressedguru

Do you want to grab your Ten Top Tips to being a SuperStar Communicator? Grab it here.

Here is our website

We deliver workshops, speeches, masterclasses, speaker coaching  and virtual workshops. Do you want to discuss us working with you? book a call here.

We are joined by Dr Paddy Ross, Associate director of psychology at Durham University. Paddy has done a lot of work on how children learn to read emotions. He highlights the fact that before a certain age, sound is more important than non-verbal cues.

We don't exclusively communicate with what we say but how we say it - and hand gestures, facial expressions and body language play a big role in this. Some highlights include:

1. Wearing a mask (during covid) or not makes little difference in reading emotions because we use our eyes, gestures and body language more.

2. The body is a significant driver for conveying emotions

3. What we don't consider much is what our bodies are doing when we are speaking and communicating. Our body conveys so much emotion.

Download the transcription here:

Do you want to work with SuperStar Communicator?

We organise a range of communication learning: workshops, masterclasses, speeches, online courses, virtual learning.

Included in the work we do is focus on non-verbal communication ensure you make an impact when you speak.

Here is our website: 

Grab our 10 top tips to being a SuperStar Communicator HERE

Do you want to book a call to book Susan to speak or our team to deliver workshops or coaching. Book a call here.

Do you wish to engage and make more impact with international clients? In this podcast episode Susan Heaton-Wright shares top tips and case studies to ensure you have invaluable engagement with your clients; whether they speak English as their first language or not. She uses examples of working with clients in North America, the Middle East and Myanmar.

Tips include:

* Modifying the way you speak and the language you use to ensure everyone understands you.

* Read the room; be aware of what is going on in the room, and modify what you do accordingly.

* Never assume that because your clients speak some English, they will understand you.

* Be aware of cultural differences. Are there specific topics you you should avoid to prevent your clients being offended.

* Use of examples. Check that the clients will understand the examples you give.

* Allow your clients to look at your slides to check the words and examples are clear to them.

Download the transcription here.

Do you want to work with SuperStar Communicator? We offer a range of workshops, masterclasses, individual coaching and online courses on all areas of communication in business. Here is our website

Why not book a call to discuss how we could assist you and your business here.

Why not grab our Ten Top Tips to being a SuperStar Communicator HERE

Joel Green is the CEO of pro level training, the National Director of Nike sports camps, a former professional basketball player, and renowned motivational speaker. He endured significant trauma as a child, and experienced unacceptable racism, yet went on to have a successful basketball career and  to alter his mindset and "Filter". This is such a powerful tool he developed, where he was able to focus on the good rather than continue to be impacted by the appalling acts he witnessed and experienced. Three of many highlights are:

1. Use dark moments to get aways from them even more.

2. Get help and support from others and talk. We all need a network of people who will support us.

3.The power of filtering: being your own therapist and self assessing to see what you need, and what you need to get rid of in your life.

And there are many, many gems.

Here is the transcription of the podcast

You can contact Joel at his website

His latest bookFiltering: The Way to Extract Strength from The Struggle is available here.

Here at SuperStar Communicator we love sharing excellent content to inspire you. Don't forget to subscribe.

Grab our Ten Top Tips to being a SuperStar Communicator here

Here is our Website

We deliver workshops, masterclasses and coaching in all areas of Spoken Communication to ensure you and your team speak  with clarity, confidence, influence, credibility and impact. Susan is also an International Speaker for conferences and internal events.

Do you want to book a call to see how we can assist? Book here.

Microaggressions cause harm in the workplace. What might appear to be a tiny comment; if repeated, undermines someone's confidence. In this incredible podcast discussion with Joanne Lockwood 

We discuss:

* What Microaggressions are

* The impact on individual talent and the team

* Ways we, as leaders can manage these so we have an inclusive, effective workforce.

Here is a transcription of the podcast

You can contact Joanne's company SEE Change Happen here

Connect with Joanne on Linkedin Here

Remember you can grab your copy of our 10 Top Tips for Presenting here

Book a call to discuss how we could deliver a speech, masterclass, coaching or workshops HERE

Do look at the SuperStar Communicator website

Connect with Susan Heaton-Wright on Linkedin here

Discover your focus

INTRODUCTION

Welcome to another inspiring episode of the Superstar Communicator Podcast. Today, we're thrilled to have the extraordinary Amy Rowlinson join us—an acclaimed podcaster, life purpose coach, author, and podcast strategist. Get ready to dive deep into the themes of meaning, fulfillment, and authenticity as Amy introduces her latest book, "Focus on Why: Creating a Purposeful Way of Life," a profound collaboration with her late grandfather through his war-time journals. Join your hosts, Susan Heaton-Wright and Nick Simon, as they explore Amy's remarkable journey of discovering purpose, building meaningful relationships, and harnessing the power of reflection and action to lead a more fulfilling life. This episode delves into the importance of defining one's values and understanding inner purpose, with practical insights on how to maintain clarity in communication and find direction, even in uncertain times. You'll be inspired and challenged to reflect on your own life and take purposeful actions toward a more meaningful existence. Don't forget, you can download the episode notes to continue your exploration!

Key Topics
Amy Rowlinson00:03:0000:03:19

"Bound by Purpose: A Timeless Collaboration": "This is a cowritten book which spans generations. I wrote it with my grandfather, but he's no longer alive. How is that possible? Well, I found a couple of years ago, just after my grandmother died, a journal that he'd kept for 5 years as a prisoner of war."

Amy Rowlinson00:12:0500:12:32

Finding Opportunity in Adversity: "There are always going to be obstacles in life. There are always going to be circumstances which are beyond our control, and that's one of the reasons I used my grandfather's story to share his journey because he was confined in captivity for 5 years as a prisoner of war. There were lots of things that he was unable to control, but what he could do was he was able to learn, study, build his skills up."

Amy Rowlinson00:17:3000:17:34
The Power of Purpose: "It's not you you're not gonna get very far in life if you try and

go alone."

Amy Rowlinson00:20:1900:20:33

"The Power of Reflection": "So the reflection with action is a practice that allows you to not just react, not just be constantly reacting to every moment that happens without even thinking."

Amy Rowlinson00:23:0800:23:22

Timeless Values: "The focus of my talk was on 3 elements that are etched in stone in the Victory Services Club reception, and that was about common treasures, memories of friendship, and brave deeds."

Amy Rowlinson00:25:5500:26:16

Discovering Your Inner Self: "It's about stripping back the societal, cultural, familial influences that maybe you've taken on board. You've you've been brought up in those various paradigms, and you've taken them on, and you then realize that, actually, I don't need or I don't feel that that's how I want to live out my life."

Amy Rowlinson00:29:3200:29:45

"Guardians of the Future": "This is about thinking, how am I being a guardian of the existing world, and how am I making it a better world for those who are gonna come behind me?"

Amy Rowlinson00:30:2600:30:37
"Understanding Your Values: The clarity around understanding what you stand for and

knowing your values is, I would say, the difference between day and night."

Amy Rowlinson00:37:0200:37:05

"Creating Fulfilling Moments": "This is the big thing I want to say is that we can so easily just fill in the moments, but it's so much better when you create fulfilling moments."

Susan Heaton-Wright00:01:0500:01:15
The Power of Purpose: "Amy Rowlandson empowers people to forge their own path to

create a purposeful, sustainable, and fulfilling way of life."

Susan Heaton-Wright00:01:3300:01:44
"Creating a Purposeful Life": "Amy's chosen mission is to gift a living legacy of

inspiration, insight, and knowledge and create long lasting positive ripple effects."

Susan Heaton-Wright00:02:2800:02:34
The Power of Expressing Yourself: "Honestly, you need to say all of these things

because people will then really understand."

Susan Heaton-Wright00:10:2200:10:29
"The Search for Purpose After Layoffs": "They feel they have no purpose because they

felt their purpose was their job."

Susan Heaton-Wright00:16:5400:17:03

Navigating Egos While Voicing Purpose: "How would you suggest that people voice their purpose without rumbling other people's egos?"

Susan Heaton-Wright00:20:5200:21:18

Power of Purpose: "When you spoke, there was an authenticity. It was almost as though you stepped it into what I would call your your your set your area of excellence. Almost as though there was a circle that you stepped into. And what what you spoke about was it this everything was flowing from your heart."

Susan Heaton-Wright00:27:5900:28:07
Finding Your Purpose: "You mentioned the idea that when you had your purpose, it

meant that everything flowed."

Susan Heaton-Wright00:32:2800:32:43

The Struggle of Fitting In: "Because particularly when you are younger, respectfully to you, Nick, you can feel that you want to join the crowd and be the same as everybody else even if the values don't match."

Susan Heaton-Wright00:35:3200:35:41
Finding Your Purpose: "Please could you share 3 quick top tips on how you could start

to find out your purpose in life?"

Susan Heaton-Wright00:40:3500:40:42
The Power of Communication: "Until next time, this is Nick Simon and Susan

Heatonwright from the Superstar Communicator podcast."

Nick Simon00:08:0400:08:11

Leveraging Memories for Business Success: "What inspired you to kind of connect those memories and details into a situation of business and how you kind of connected the 2?"

Nick Simon00:34:3700:34:47

Finding Self-Worth: "But I know what I enjoy doing and that kind of thing. So I don't really feel the need to or worthy, prove anything to anyone else."

Transcript of Focus on Why with Amy Rowlinson

You can purchase copies of Amy's book here

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee.

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence

We deliver:

• ●  Masterclasses

• ●  facilitate workshops

• ●  deliver speeches

• ●  face to face and virtually

• ●  coach individuals.

  Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work emailhello@superstarcommunicator.com look a tour website http://superstarcommunicator.com or why not book a call

  Purchase a copy of the SuperStar Communicator 30 Day Plan here
  We have a lovely gift for you: Grab your Career Accelerator Checklist here Thank you for listening!

Early September is the time new graduates are employed in their graduate roles. These young people are the "COVID generation" whose degrees were studied, in part, online. And it is even more important to support and demonstrate positive leadership to these talented young people.

I am joined by Nick Simon

He is a recent graduate who has researched his friends' experiences and what they need in the way of information and support to thrive in their new role. The discussion highlighted:

* How important it is to provide information on prospects, working hours, whether it is hybrid, remote or in the office work

* The value of the graduate asking questions and feeling it is okay to do this

* That any hardware and software is already ready when the new employee arrives on the first day.

* Socials to get to know colleagues

* A mentor for the new graduate to discuss challenges.

Here is the transcription of the discussion

SuperStar Communicator delivers power skills packages for organisations onboarding new graduates. Face to face and virtual Download our brochure here.

If you would like to arrange a call to discuss us working with you book a call here.

As a leader or emerging leader, there are times when you need to manage your emotions - even if you are triggered or impacted by a situation or what someone else has said.

In this impactful episode Susan is joined by Donna McGrath to discuss this important communication skill. We cover:

* Why it is important to understand what might trigger your emotions

* Why there are occasions where managing your emotions are extremely powerful and important as a leader

* Techniques and tips to help you manage your emotions.

Download the transcription here.

Here are details of the SuperStar Communicator company.

Remember you can contact us to arrange a call to discuss speaking, masterclasses and workshops. Book a call here.

And why not grab your copy of our 10 Top Tips to being a SuperStar Communicator here.

Our latest Ask Susan Masterclass is a Q and A about presenting. Susan shares 5 top tips to consider when you are presenting as well as questions from listeners.

Learning includes;

* What is your purpose for presenting?

* Who will you be speaking to?

* Grab the opportunity to answer questions

* Practice so you really know your content

Here is a transcription of the podcast

You can grab a copy of our Ten Top Tips to presentation skills here

Our latest Virtual Presentations Skills online course is here.

Here is the SuperStar Communicator website

Want to work with us? Book a call here.

This weekend in the United Kingdom, we are celebrating Queen Elizabeth's 70th Anniversary of being our monarch. An extraordinary achievement.

In this podcast I share key points as to why she is such a powerful public figure despite her not being political and what we can learn for our own personal brand. Remember you can grab your copy of 10 Top Tips to being a SuperStar Communicator here.

Our website is SuperStar Communicator

Want to book a call with us to discuss providing workshops, speeches or individual coaching on communication, presence, impact, influence and credibility. Book a call here.

How does a company navigate working effectively and efficiently in a hybrid work structure? Jo Rigby works for Zappi 

This company has always run with remote workers as well as teams in the office. This innovative company has created effective ways to communicate, build a business community and a supportive work environment. We can all learn from this.

Jo shares:

* How important trust is for developing this work environment

* The use of APPs and technology for keeping people engaged and connected

* How technology is used effectively and inclusively

* The importance of the human connection in all of their communication - internally and also with clients

You can contact Jo at her Linkedin profile

Remember you can grab your hybrid working checklist here.

More details of SuperStar Communicator: Here is our website

 

We work in global environments: and not everyone speaks English despite it being the language of business. So how can we ensure we engage with our audiences who don't speak English and how can we make more impact if English is not our native language?

I am joined by Kayra Martinez: humanitarian, TEDX speaker and founder of Love without borders 

This is a challenge she regularly encounters when working with refugees in Athens. in the discussion we cover:

* Why it is important to understand our audience 

* How we could modify what we say to ensure it is easy for everyone to understand

* What we can do to support those who are not speaking English as their native language so their contribution is valued

Grab our break the bias Ebook

SuperStar Communicator website

Book a call to work with us

 

There are so many questions about public speaking and presentation skills. We have a session where individuals have asked Susan questions related to public speaking. These questions include:

* What is your top tip for preparing a speech?

* What is more important; content or delivery of a speech?

* How do I know what to say?

* Do courses on public speaking?

* What is the best way to improve your public speaking?

Book a call to see how we could help you

If you would like to download our checklist for being a SuperStar Speaker grab it here.

Our website

Link with Susan on Linkedin

Speaking and sharing your plans for 2022 are powerful ways to connect with others; be more accountable and receive ideas.

In this episode, I share an exercise I do with my friends and family each year. You will need to download the worksheet from www.superstarcommunicator.com/newyearoutlooks 

I still have the sheets from previous years and it is fascinating to see how my family has evolved!

The idea is that you are inspired by each of the questions and write what you wish to do related to it. Then share and discuss your answers with others. Here are three points:

1 There is real power in considering NOT targets and goals but more general changes to your lifestyle and values

2. Sharing your thoughts with others provokes discussions. They might be able to assist you; they might learn something more about you.

3. Then listen to others; how could you support them?

Here is the transcript of the podcast.

Good luck with this exercise, and do let me know how you get on.

Suzy Moody is the Marketing Strategist for Hertfordshire Homestart in the United Kingdom. The charity provides outstanding support for parents of young children. 

In this episode we discuss the important role many charities play in people's lives and how, at Christmas, the needs of their clients is intensified. This is an inspirational and insightful interview and focuses our minds on supporting others rather than thinking about material things! 

Key points include:

* Why it is especially important to support charities at Christmas

* Some of the activities Suzy and the charity do to raise awareness and marketing

* How you can support Hertfordshire Home-Start

More details of the charity including where to donate are here

Animation is a powerful way to communicate your message to clients and customers. So I was thrilled to interview the CEO or multi-award winning Animation company Salamandra, Christine MacKay. In the interview we covered plenty of tips, advice and ideas including:

5:00 mins: Plenty of advice that the visual element of animation helps retain information in many viewers

15.30 mins: you never finish learning; learning new skills keeps you vibrant

16.30 mins: Use animation to translate complex information into more digestible information

17:00 mins: remember we work in H to H (human to human) not B to B!

And more.

You can buy Christine's book here

You can contact Salamandra at www.salamandra.co.uk 

Here is the transcript of the podcast

And you can grab your 10 Top Tips to being a SuperStar Communicator here.

Remember, if you like this podcast, don't forget to subscribe!

"Can we just get along"  A return to civility.

 Welcome back to the Superstar Communicator podcast! In today's episode, hosts Susan Heaton-Wright and Nick Simon are joined by special guest Diana Peterson More, a best-selling author and former employment lawyer. Together, they delve into the art of civil dialogue and the return to civility in today's challenging times. Diana shares insightful strategies for effective communication, using personal anecdotes and practical advice to navigate difficult conversations. From the power of "I" statements to the impact of the "lizard brain," this episode promises to offer valuable insights on how to foster understanding and find common ground in our interactions. So, join us as we explore the importance of courageous communication in cultivating a more harmonious and civil society.

 Speaker Bios

" Diana Peterson More" is a best-selling author and former practicing employment lawyer who specializes in helping clients navigate difficult conversations and opposing views in the workplace. She is known for her expertise in people strategies and organizational systems to support strategic workplace goals. Susan is also a blogger, guest columnist, and frequent conference presenter, and has been featured in CEO Magazine and on numerous podcasts. She is dedicated to helping individuals and organizations effectively communicate and overcome challenging conversations and opposition within meetings.

 

Key Topics

Trusted Advisors: "But then, honestly, that and that's why I have kind of these trusted advisors because there are a few people that I didn't like for whatever reason, and I would kind of bend over backwards to be fair with those individuals, sometimes to my detriment."

— Diana Peterson More 00:10:0700:10:24

The Challenge of Objectivity in Performance Evaluations: "So that that suggests to me that one can never be a 100% neutral."

— Diana Peterson More 00:11:4400:11:48

Viral Topic: Survey on Worldviews

Quote: "Most of us tend to speak more frequently with people who agree with us."

— Diana Peterson More 00:14:1600:14:20

Empathy and Assumptions: "Listening without comment and really trying to understand is a way back, But it's difficult again because of that good old lizard brain."

— Diana Peterson More 00:18:1600:18:28

Climate Change Conversations: "I tend to watch science programs on our public TV. One of them is called Nova. And I said they had just shown something where, the reason they finally figured out why the pyramids at Giza were built there because in that time frame, there was a finger of the Nile that came around."

— Diana Peterson More 00:19:5100:20:07

The Proliferation of Online Media: "You can argue on opinions, but not on facts."

— Diana Peterson More 00:23:5800:24:02

Conflict Management: "I'm a real believer in conflict management as opposed to conflict resolution. And that's because most or many, at least seemingly today, most conflicts arise from a difference in values, heritage, culture."

— Diana Peterson More 00:24:1900:24:33

Diversity and Inclusion: "I went to Venice High School, which was extremely diverse, with races and ethnicities and religions. I mean, everybody was there, and we all learned how we could understand and get along with one another."

— Diana Peterson More 00:28:4500:28:58

Rodney King and the LA Riots: "Can we all just get along?"

— Diana Peterson More 00:34:3500:34:37

The Arc of Change: "The arc is always forward thinking and always to a better way."

— Diana Peterson More 00:37:0700:37:10

 

"Influences on Writing": "Yeah. I was, interested to see, you've been, a lawyer executive officer and an HR lead, and I was just wondering how, which of those, would you say has influenced your writing the most?"

— Nick Simon 00:03:2700:03:44

Viral Topic: Surprising Survey Data

Surprising Survey Data: "The book is based on 3 years of survey data. Did the survey data surprise you in any way?"

— Nick Simon 00:13:2100:13:24

"Importance of Effective Communication: 'But in fact, you've gotta communicate like a boss.'"

— Susan Heaton-Wright 00:00:4100:00:43

Navigating Difficult Conversations: "And part of the super superstar communicator work that we do is to have effective two-way conversations."

— Susan Heaton-Wright 00:00:4400:00:53

Title: Leadership and Communication in Turbulent Times

Quote: "Come Get It, Just Get Along, Rodney King, Courageous Communication, A Return to Civility."

— Susan Heaton-Wright 00:02:1200:02:19

"Opposite Sides in Many Things": "You mentioned early on that in your country at the moment there are 2 very opposite sides in many things, and we see this with lots of international events."

— Susan Heaton-Wright 00:16:3200:16:49

Quote: "So for example, the COVID, the vaccine was very polarizing, wasn't it? Certainly in this country, in in the United Kingdom, we have Brexit. And, you know, I have to be honest, I was in the library and somebody was with her finger in my face because she had an opposing view. I thought it was I thought it was a civilized conversation, but something triggered her. And these are nasty things."

— Susan Heaton-Wright 00:16:5100:17:21

Viral Topic: "Engaging with the Audience in a Virtual Event"

 

Quote: "So while we're waiting, if there is anybody that's listening who wants to ask a question, do feel free because, Diana clearly knows what she's talking about, and this is a really good opportunity to ask questions."

— Susan Heaton-Wright 00:21:5200:22:08

Quote: "There are many there are times we struggle with the unspoken words, especially with the ethnic minority and people of color. You feel from the conversation there is a lack of genuinity."

— Susan Heaton-Wright 00:26:2000:26:33

Quote: "Understanding the lizard brain and how we can get triggered or have a response, and then using facts rather than opinions. And finally, the superpower of listening without comment."

— Susan Heaton-Wright 00:31:4700:31:51

Authentic leadership can make the world a better place if we understood this.

— Susan Heaton-Wright 00:36:2700:36:29

"Courageous Communication, Return to Civility by Diana Peterson Moore, which is available on Amazon and other sites."

— Susan Heaton-Wright 00:37:4000:37:52 

Transcript of  "Can we just get along"   a return to civility.

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee.

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence

We deliver:

●      Masterclasses

●      facilitate workshops

●      deliver speeches

●      face to face and virtually

●      coach individuals.

 

 

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work emailhello@superstarcommunicator.com look a tour website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your Career Accelerator Checklist here

Thank you for listening!

It is an honour to interview two such incredible guests. Capt. Emil Dobrovolschi is an Airline Captain; ensuring all his passengers and crew are safe. He and the leading leadership coach Octavian Pantis have written a fantastic book "Dark Cockpit" about how to approach leadership and use communication as the principle tool in managing this.

In the podcast interview there are many fascinating examples they use to support their work. These include:

* (9.00mins) How everyone knows who you are due to your uniform but how important it is to use communication to your team, to develop trust and collaborative working styles.

* (16.00mins) How to use a standardised language, when there are people in the aviation industry speaking a range of different languages. - And how this relates to all businesses where we need to understand each other.

*  (28.10mins) Even as a leader, receiving feedback is very useful. Having the ability to make your team feel comfortable to offer you feedback is invaluable for everyone.

* (26.20mins) Communicating in the right way so it is effective

* (31.45mins) Managing fear whilst in control of the plane. Lots of tips!

* (38.45 mins) reassuring your team you can lead even if you aren't very experienced.

There are plenty of other gems and you can download the transcription here: https://superstarcommunicator.com/wp-content/uploads/2021/11/dark-cockpit-transcript.pdf 

The book can be purchased here: https://amzn.to/3kwh1Ss 

If you would like to be notified of the next SuperStar Communicator complimentary Lunch and Learn, register your interest at http://www.superstarcommunicator.com/webinar-interest 

As part of the SuperStar Communicator Black History Month Celebrations, I am delighted to interview Kass Thomas: international empowerment coach and author.

In the interview Kass shares many gems of advice including:

1. We should listen to our bodies because they are our sixth sense.

2. Be aware of other people's moods and the way they present themselves. So many people block this intuition and empathy.

3. We pick up the emotions of others; this is very powerful when we are communicating with them.

Download the transcription of the podcast here.

Kass can be contacted at www.KassThomas.com  www.thenumberthreesteps.us and  www.dancingwithriches.us

Kass's latest book Dancing with Riches is available at Amazon here

If you would like to be kept up to date with the SuperStar Communicator lunch and learns, register your interest here.

During October we are celebrating and showcasing talent from the Black Community for Black History Month.

Aisha Suleiman is an award winning diversity and inclusion advocate, consultant and founder. Her Specialism lies in driving organisational change through leading effective employee networks, supporting the diversity and inclusion goals of the business and influencing senior leaders to bring about lasting change.

In the incredible interview, which is full of content, Aisha shares

* What is the power of Diversity and Inclusion for any organisation

* Why creating employee networks is a good thing

* How important it is for networks to feel safe when they speak about specific issues

* How to deal with people who aggressively oppose your values

* Dealing with fear.

Aisha's top tips for speaking and communicating include:

* Make sure you really know your topic and feel comfortable with it when you speak. Then you will do better. You will be more authentic; create your own style and make more impact.

* Practice, practice, practice so you are really familiar with your content.

* Think about your end goal and the outcome you want from any conversation; speech or presentation. This will add clarity to your message.

 

Download the transcription of the podcast episode here.

 

You can contact Aisha; her website is www.theinclusiveculture.com 

Here is Aisha's Linkedin profile.

People often ask what is SuperStar Communicator and how could it help them with their career development. So I am delighted that my old intern, Ella Proudlock interviewed me about SuperStar Communicator.

This includes:

All about the SuperStar Communicator Methodology, which is a powerful communications model to ensure YOU speak with credibility and impact.

How this could help you with your career development.

What sort of coaching or training you could receive

How it is delivered.

You can contact us to arrange a discovery call here.

 

Read the transcript here.

 

If you want to discover anything about podcasts both as a podcaster or guest, the go to person is James Mulvany. He is a multiple business owner; Angel investor and for our interest, the founder of Matchmaker.fm

In a world where many people are now launching their podcasts (yay!) there is also a great opportunity to be a guest on podcasts. In this fabulous episode, James shares many tips for being a great guest, from how to approach podcast hosts, to how you can add value to a podcast. Tips include:

1. If you are going on as a guest, let the host lead the questions.

2. Avoid going on JUST to promote your book/service/product. You are there to provide great content for the podcast

3. Offer to promote the podcast episode to your connections and on social media

4. When pitching be authentic. Try and build a pitch around actually genuinely what you can deliver to that person's podcast.

Here is a transcript of the podcast to download.

If you would like more information about James's services as a podcast expert here are his contact details.

Podcast.co

James's blog

James's Youtube channel

Sign up here. for  the SuperStar Communicator Podcast Guest Tips Ebook

We all need a break after the last 18 months; however, it is really important to put in place a clear vacation communications plan to re-assure your valuable clients and customers, so they understand how to contact you and when to expect a response. IN this master class I will share:

Tips on how to write an automised response which is very clear to the customer when you will respond.

The possibility of having a 'hotline' or someone in your team on call, so your customers can speak to someone.

How to hand over your workload to others so you have prepared your colleagues to ensure service is still there for clients.

Here is the transcription of the podcast.

Remember to share, subscribe and recommend this podcast; it really helps with more people getting to know the excellent content!

And if you would like to join us for the monthly lunch and learn; please register your interest at www.superstarcommunicator.com/webinar-interest 

With the Olympics starting in Tokyo, it is the perfect time to discuss success and how to prepare psychologically with top performance psychologist Sam Bishop.

Sam is a Performance Psychologist, Executive Coach and Accredited Psychotherapist. Sam has a decade of experience working with elite performing athletes and business executives. His passion is working with people, Sam thrives in environments where he can facilitate self-growth and help individuals to identify and overcome their challenges. He helps people to fulfil their own potential.

In the incredible interview we discuss the power of mental preparation and a growth mindset in success. This applies not only to sports people; but also in business; the creative industry and life in general. There are MANY take aways and I recommend you download the transcription so you have a copy. The three top tips are:

1. Instead of having a win/lose attitude, think of winning or learning to develop resilience and more skill sets.

2. Know where you are going with your goals and vision. Where are you going and how are you going to get there.

3. Ensure that you give respect to that balance, make sure that you're feeling thinking and behaving your way to your performance, because ultimately, it needs to be balanced for you to be able to reach that place. Recognise when you are stressed or having negative thoughts and discover how to manage that.

Download the transcription here.

Sam's website is  www.SamBishopcoaching.com

He is on Linkedin as Sam Bishop Coaching and his instagram handle is @sambishopcoaching 

If you would like a copy of the SuperStar Communicator Ten Top Tips grab it here.

When we are moving back to the office, we need to take responsibility for our own safety and that of others. In this episode, I share top tips to self leadership in a changing world. Top tips include:

* Respecting other people's preferences for social distancing

* Following the guidance from your company regarding using other people's equipment

* Taking the lead and reporting if anything is not working.

* Letting others know what your preferences are to reduce anxiety

Here is the downloadable transcription.

And if you would like our checklist for hybrid leadership grab it here.

 

Today we have a fabulous guest: award-winning CEO, C-suite advisor, entrepreneur, and communications expert Sabrina Horn gives leaders the tools to resist "short hacks," and the courage to lead with authenticity and integrity. Sabrina speaks candidly about developing leadership skills as a founder of the PR firm Horn Group, which has received national acclaim as Best US Employer, Best US Tech Agency, Silicon Valley Hall of Fame winner, and PR Entrepreneur of the Year. Her wealth of experience and expertise is incredible.

Some of the top tips of the interview include:

• Fakers and fibbers will be found out at some point and their integrity will be questioned
• There are times when people fake due to imposter syndrome: Sabrina suggests self assess your skills as a leader and celebrate what you are achieving to be more confident
• There is genuine power in self leadership and taking responsibility for your own personal development
• Having a mentor and/or trusted peers from other companies to speak to is invaluable
• Always prepare for meetings

And more! 

You can order Sabrina's book here 

And you can get in touch with Sabrina via her website

Download the transcription here.

Finally, if you would like to be kept in touch with our Lunch and Learn Masterclasses register here.

As business owners and developers, we need feedback from potential clients and stakeholders, to ensure what we offer will be of value. But are we asking the right questions to get the most invaluable feedback? Or are those we ask embarrassed to say what they really feel?

This is the principle of Rob Fitzpatrick's book The Mom Test; which is a brilliant read for any business owner or developer. And this podcast is an interview with Rob. He shares with us:

* Why people lie when you ask for feedback

* Why it is important to get honest feedback so you don't waste time on a project that is not of interest

* How to structure the questions to receive more valuable feedback

* The value of small talk.

Here is the transcription to download

If you want to contact Rob, he has a fabulous writing group called www.writeusefulbooks.com and welcomes connections. - What a great guy.

The power of videos for human connection

In this episode of Superstar Communicator, hosts Susan Heaton-Wright and Nick Simon delve into the power of videos for human connection. They explore how videos can be used to connect with others in a digital world, the importance of storytelling through videos, and the impact of video length on audience engagement. Nick shares insights from his experience in editing videos for clients and highlights the significance of platforms like LinkedIn and Instagram for video sharing. The conversation also touches on the use of captions in videos and provides top tips for creating impactful video content. Listeners are invited to learn more about leveraging videos for communication and marketing as the hosts wrap up with information on how to connect with Nick for video editing services. So sit back, tune in, and discover the power of videos for forging meaningful connections.

Key Topics

The Evolution of Visual Stimulation: "Videos are basically a storytelling device that you can use to show off or portray a story you want to tell."
— Nick Simon 00:02:3400:02:41

"Podcast Content Creation": "It all differs, what you want to do, really. You can have 1 or 2 hour podcasts that, people can put on there in the background, or you can have 1 minute, snippets of a conversation or a story."

— Nick Simon 00:02:4800:03:06

"The Power of Human Connection": I think there's, the human element. There's the element that you can, fully involve yourself or imagine yourself in this scenario, that helps you be able to understand what's going on in the story.

— Nick Simon 00:03:2200:03:38

"Maximizing Content Creation Efforts": And the end product is 28 minutes of content that you can post whenever you want, consistently once a week or something like that. And when you do that consistently, it builds up to a following. So it's very useful.

— Nick Simon 00:04:2800:04:45
Viral Topic: Content Strategy for Different Social Media Platforms

Quote: "Yeah. It it depends where, what your, brand is. In this case, it was an accountancy firm, and that is, hyper business. So it would be on LinkedIn hosting on LinkedIn, with a very focused approach of career advising."

— Nick Simon 00:04:5600:05:16
The Impact of TikTok on Creativity and Business: "As a composer, it is essentially the

most creative and open space for music at the moment, in my opinion." — Nick Simon 00:06:3100:06:35

Captioning in Video Content: "Captions are an amazing tool for simply raising that chance of success for video to be watched over and over again."

— Nick Simon 00:07:5000:07:54
Viral Topic: The Power of Video Editing

Quote: "And I think that's the, in essence, what video editing is or the video making is. It's essentially creating content that can be consumed by people who have that kind of interest and want to learn more."

— Nick Simon 00:09:0000:09:13
Creating a Showreel as a Creative: "It's a really important video thing that you have up

your sleeve whenever you're networking or building connections." — Nick Simon 00:09:4200:09:49

Viral topic: Effective social media platforms for networking

LinkedIn: "The best way for me is LinkedIn. I frequently use it every day. And that's, in my opinion, the most business like social media that you can, simply reach out to other people you're interested in working with."

— Nick Simon 00:11:1200:11:30

The Power of Videos for Human Connection: "Using videos for human connection is a very, very powerful way to connect with other people."
— Susan Heaton-Wright 00:01:0000:01:07

Viral Topic: Targeting Audiences on Different Social Media Platforms

Quote: "It's interesting, isn't it, thinking about who you're wanting to target and what the purpose is of the video?"

— Susan Heaton-Wright 00:07:0100:07:09
Viral Topic: The versatility of showcasing events

Quote: "Can it also be used for showcasing a particular event like you did with the art event? Do you have anything that's coming up in your diary to edit?"

— Susan Heaton-Wright 00:09:1500:09:25
Contacting the Editor for Video Editing Services: "Before we go, obviously, this is work

that you do."

— Susan Heaton-Wright 00:10:5200:10:55

Viral Topic: Video Marketing

Quote: "If you are thinking or considering using videos as part of your marketing to either showcase your expertise or to share knowledge, do get in touch with Nick."

— Susan Heaton-Wright 00:12:0300:12:18

Transcript of The power of videos for human connection

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee.

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence

We deliver:

• ●  Masterclasses

• ●  facilitate workshops

• ●  deliver speeches

• ●  face to face and virtually

• ●  coach individuals.

  Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work emailhello@superstarcommunicator.com look a tour website http://superstarcommunicator.com or why not book a call

  Purchase a copy of the SuperStar Communicator 30 Day Plan here
  We have a lovely gift for you: Grab your Career Accelerator Checklist here Thank you for listening!

There is no doubt that work environments have changed since the Pandemic lockdown started in 2020. Many companies have recognised the possibility of being able to manage individuals working remotely; and many employees do prefer the flexibility of working remotely. BUT the reality is that many businesses want their employees to be working in offices, where there is a better opportunity to share ideas; work collaboratively and build teams. The challenge is that many offices need to rearrange their work spaces to be COVID compliant and there might not be room to accommodate everyone. SO some individuals will have to work remotely, whilst others will be in the office. In other words, a hybrid workforce.

In this forward looking podcast masterclass I share:

* What is Hybrid working

* How can we listen to employees to reassure them

* The challenge of bridging the gap between those working remotely and those in the office

Please remember to grab your copy of the Hybrid leadership checklist at www.superstarcommunicator.com/hybrid where we share top tips on how to use communication in your hybrid working strategy.

Download the transcription here https://superstarcommunicator.com/wp-content/uploads/2021/06/hybrid-transcript.pdf 

How do fantastic coaches and consultants market themselves? And in fact how does anyone who works for an organisation market themselves to raise their visibility? Our guest is Chantal Cornelius of Appletree Marketing who shares her tips on marketing in a straight forward way. Three learning points include:

1. Ask for referrals and recommendations

2. Pick up the phone; leave voice mail messages to reconnect with clients

3. Speak or network in real life and online to raise visibility.

You can contact Chantal at https://appletreeuk.com/

Download the transcript of the podcast here https://superstarcommunicator.com/wp-content/uploads/2021/05/Chantal-Cornelius-transcript.pdf 

Being able to be confident and make an impact at work and in your home life is something we all wish to do. It is more of a challenge for women, and particularly women of colour. Our latest guest Eliza VanCort, the author of a Woman's Guide to claiming space

This interview is about being aware of the power we all have; the fact that as women we must support women of colour and strategies for having more power, influence and presence.

In this fascinating interview, which has MANY take aways. Here are three learning points.

1. You can make more impact in virtual meetings by having good lighting; a good mic and push yourself to ALWAYS say something.

2. You can claim your space with your body language: be aware of your posture, particularly if you feel nervous

3. Become aware of those self sabotage thoughts - and the people who surround you. Are they acting in your best interest.

Download the transcript here: https://superstarcommunicator.com/wp-content/uploads/2021/05/Eliza-Van-Cort-transcript.pdf 

More information on Eliza www.Elizavancort.com

Here is the link for Eliza's book https://www.amazon.co.uk/gp/product/1523092734/ref=as_li_tl?ie=UTF8&camp=1634&creative=6738&creativeASIN=1523092734&linkCode=as2&tag=superstarcomm-21&linkId=1fa1714176b3fcbf77c5b0f81cc3cba0 

Remember you can be kept up to date with our monthly masterclasses. Register at www.superstarcommunicator.com/webinar-interest and our 10 top tips www.superstarcommunicator.com/ten-top-tips 

The language and tone of voice we use has a significant impact on our audiences. I am delighted to to interview Tone of Voice Expert Ben Afia who shares his extensive knowledge of language - and particularly written language. This is an amazing interview; top tips include:

* Being clear about what you want your audience to do or feel as a result of your written messages

* How we could modify our language for different generations and groups of people

* Think deeply about your audience and what's going on as they only have a limited attention span

* Think about what will inspire your audience!

Here is the transcript of the podcast

You can contact Ben at www.benafia.com

Remember you can find out about our monthly 30 minute masterclasses here.