What makes a person, company, or idea truly unforgettable? In this episode, Christine sits down with Mark DiMassimo, founder and creative director of DiMassimo Goldstein, to explore how everyday leaders can build legendary brands by standing out with purpose, personality, and courage. Drawing on decades of experience in positive behavior change marketing, Mark shares stories from his own journey, lessons from iconic founders, and practical insights on what it really takes to capture attention and create lasting impact. This conversation is full of energy, wisdom, and a powerful reminder that blending in is not the path to meaningful leadership.

In this episode of Stepping Into Your Leadership, Christine sits down with Toni Clayton-Hine, Chief Marketing Officer for EY Americas, to talk about what it really takes to lead at a high level in fast-moving, high-stakes environments. Toni shares how she balances creativity with data, why curiosity is one of the most valuable traits a leader can have, and how great ideas get stronger when more voices shape them. They also explore what younger professionals often miss about initiative, how theater and storytelling shaped Toni’s leadership style, and why AI should be seen as a tool for growth, not fear. It’s a thoughtful conversation about visibility, influence, adaptability, and how to keep a human touch in a world moving faster by the minute. 

Are you struggling with bridging the generational gap in your team? In our final episode of the summer series, host Christine Courtney is joined by leadership experts Tom Armstrong and Blanca Winkfield to tackle one of the most pressing issues in today's multigenerational workforce. Meet Bob: a longtime employee nearing retirement who finds modern technologies to be challenging, causing friction within the team.

Together, our panel explores actionable strategies to leverage Bob's extensive experience while fostering a cohesive and productive team environment. From collaborative training sessions and role adjustments to mentorship pairings and adaptive learning methods, discover multifaceted approaches to empower both veteran employees and tech-savvy newcomers.

Featuring insights from production genius Tatiana Dominguez, this episode dives into the nuances of integrating new applications and making sure no one is left behind in the ever-evolving tech landscape.

Whether you're a seasoned manager or an emerging leader, tune in to learn how you can create an inclusive workspace that values every team member’s strengths.

**Highlights:**

• - Leveraging the invaluable experience of senior employees
• - Strategies for effective tech adoption and training
• - Balancing team harmony and productivity
• - The importance of diverse learning modalities
• - Conflict resolution tips and motivational mantras

Don’t miss the enlightening lightning round at the end for a rapid-fire Q&A session on leadership!

Join us for a riveting discussion that underscores the importance of empathetic and strategic leadership. Welcome aboard as we step into your leadership journey together.

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Welcome to **Stepping into your Leadership**, your go-to podcast for inspiring leadership insights and strategies. In this episode, host **Christine Courtney** is joined by leadership gurus **Tom Armstrong** and **Blonka Winkfield** for a summer special you won't want to miss. 

Today’s focus is on handling a hypothetical yet all-too-familiar scenario involving a problem employee named Emily. She's a product manager who has unfortunately fallen behind on her quarterly performance goals, resulting in missed deadlines and a delayed project launch. 

Listen in as Tom and Blonka offer their expert advice on how to effectively navigate this challenging situation. They’ll explore the delicate balance between project management and employee development, sharing actionable tips and strategies you can apply in your own leadership journey.

In the **Leadership Lightning Round**, our guests sprint through rapid-fire questions, offering quick, actionable leadership insights in just two minutes. How do they handle tough decisions? What’s their approach to conflict resolution? And how do they balance being both a boss and a friend? Their answers might surprise you!

Whether you’re facing similar challenges or just interested in leveling up your leadership skills, this episode is packed with valuable lessons and practical advice. So grab your headphones, find a comfy spot, and get ready to soak in some top-tier leadership wisdom.

#### Highlights:

- **Scenario Analysis**: Dealing with an underperforming employee

- **Expert Advice**: Tom and Blanca’s strategies for managing projects and people

- **Leadership Lightning Round**: Rapid-fire insights on decision-making, conflict resolution, and balancing friendships at work

Tune in and transform your leadership approach with real-world scenarios and expert guidance from Tom Armstrong and Blonka Winkfield.

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Don't miss this insightful and practical exploration into effective leadership. Hit play and start stepping into your leadership today!

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Join our host Christine Courtney as she brings the warmth of the season straight to your earbuds. In this episode, Christine welcomes guests Erika Petrelli Bayh and Tom Armstrong for a lively discussion infused with sunshine and surf.

First, we kick off with a fun summer icebreaker as Christine, Tom, and Erika share their favorite summertime songs—get ready for some surprising choices! But the heart of this episode is all about leadership, specifically tackling tough feedback conversations.

Meet Sarah, a sales associate who has been struggling to accept and implement feedback, arguing that market conditions are to blame for her performance issues. Christine sets the stage, and our experts Erika and Tom dive in with their strategies for handling defensiveness and fostering improvement.

You'll hear practical, actionable insights on:

- How to change your feedback approach to better connect with defensive employees.

- The importance of setting shared goals and collaborative benchmarks.

- Utilizing mentorship and peer feedback to drive performance.

- Maintaining emotional discipline as a leader while supporting your team.

As always, our summer series aims to be as enjoyable as your favorite beach read—short, snappy, and packed with valuable takeaways. And don’t miss our rapid-fire speed round where Erika and Tom share their quick tips on essential reads for leaders and common mistakes new leaders make. 

Whether you're relaxing by the waves or commuting to work, this episode is your perfect companion to step up your leadership game. 

Have your own workplace conundrum? Send in your scenarios to podcast@tlpnyc.com to be featured in future episodes as Tatiana compiles listener experiences for our guests to solve.

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Planning a retreat or offsite? This episode kicks off our special series on how to design experiences that actually shift your team’s energy, connection, and clarity. Christine is joined by Greg Shamie to unpack the real ROI of offsites—what works, what doesn’t, and how to make the time (and money) worth it.

🔗 Want more? We’ve bundled the full retreat series—including companion articles from Christine, Tatiana, and Greg—into one powerful resource:

👉 Read the full Retreat Issue at ledevpartners.com/the-retreat-issue

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Dive into the world of leadership dynamics with Christine Courtney in our latest episode of "Stepping into your Leadership" as we explore the intricate maze of personality in the workplace. Join our esteemed guest, Erika Bayh, in an enlightening conversation on the power of the DISC assessment – a tool revolutionizing team synergy and communication.

In this episode, titled "DISC," we unravel the four personality quadrants: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C), and delve into how they shape our interactions and leadership styles. Christine and Erika offer in-depth insights into how recognizing and embracing diverse personality profiles can lead to a robust and dynamic team.

Embrace the transformation as we discuss the history of the DISC model, its evolution from Dr. William Moulton Marston's seminal work to the popular assessment by Wiley, and the significant benefits it brings to workplace productivity.

As we navigate through the quadrants, you'll learn not just about the value DISC brings in understanding your team, but also the importance of adapting your leadership approach to foster an inclusive, efficient, and thriving environment.

Discover the benefits of generating a personalized DISC report, fostering self-awareness, and how to leverage these insights to cultivate a harmonious and effective team. We'll also tackle common reservations about taking the assessment and the laughter that comes with recognizing oneself within these profiles.

Tune in to "Stepping into your Leadership" and learn how to navigate the intricacies of your team's personalities to step firmly into your leadership role. Whether you're a seasoned leader or just stepping up, this episode is a critical resource for anyone looking to excel in leadership through the power of understanding and adaptation.

Visit our website for more resources, and don't forget to share your DISC stories with us. Empower your leadership journey by mastering the art of personality dynamics today!

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Welcome to a new episode of "Stepping into your Leadership," where host Christine Courtney continues the conversation with returning guest Erika Bayh. Following up on their previous discussion about manifesting, they dive deep into practical and inspiring goal-setting tips to help you and your team kickstart the new year.

In this episode, discover actionable strategies such as:

• Starting Fresh:
• Erika suggests throwing away any rushed resolutions made on December 31st and starting with a blank slate at the end of January or early February.
• Daily and Monthly Goals:
• Break down your larger goals into daily and monthly activities for better manageability and progress tracking.
• Vision Boards:
• Create physical or digital vision boards to keep a visual reminder of your goals. Erika shares how she keeps parts of her vision board as her phone’s wallpaper for daily inspiration.
• Bingo Cards:
• Christine brings a creative twist with 2025 Bingo cards, which can include goals like family trips or writing a book. Consider implementing a "reverse bingo" to celebrate accomplishments as they happen.
• 1% Improvement:
• Inspired by James Clear's "Atomic Habits," aim for just 1% improvement at a time to make sustainable and impactful changes.
• 4000 Weeks:
• Erika recommends Oliver Berkman's book “4000 Weeks,” which emphasizes the importance of choosing wisely how to spend your limited time.

Whether you're looking for new ways to set personal goals or ways to motivate your team, this episode is packed with tips to help you manifest your most productive and fulfilling year yet.

Tune in, take notes, and let's step into our leadership together!

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In this episode of Stepping Into Your Leadership, Christine is joined by leadership experts Tom Armstrong and Tatiana Dominguez to tackle one of the most common challenges for managers: resistance to change.

From dealing with experienced team members who are set in their ways to fostering collaboration and innovation, this discussion is packed with actionable tips to help you lead effectively. Learn how to focus on behaviors rather than assumptions, acknowledge the value of institutional knowledge, and create buy-in through transparent communication and inclusive processes.

Plus, hear inspiring stories of leadership and trust that highlight the importance of empowering others to succeed. Whether you’re a seasoned leader or just starting your journey, this episode is a must-listen for anyone navigating workplace change.

Key Takeaways Include:

• How to encourage openness to new ideas without undermining experience.
• The importance of stakeholder analysis and collaborative brainstorming.
• Strategies for setting realistic goals and fostering buy-in for change.

Don’t miss this engaging and practical conversation that will transform how you approach change management.

Interested in sharpening your leadership skills? Join our next cohort of the Leadership Learning Lab (L3) and gain access to tools and techniques that empower middle managers to lead confidently and effectively.

💡 What You’ll Learn:

• Emotional Intelligence as a Superpower
• Building Trust Through Relationships
• Navigating Difficult Conversations
• Delegation and Prioritization, and more!

👉 Sign Up Here: [Registration Link]

📅 Next Session Begins: Feb 5, 2025

Learn more about how L3 can help you transform your leadership style: [Info Link].

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In this bite-sized summer episode of "Stepping into your Leadership," host Christine Courtney is joined by two expert guests, Erika Petrelli and Tom Armstrong, to tackle a common leadership challenge: managing team dynamics when cliques form and some members feel excluded.

Erika and Tom share valuable insights on recognizing these situations as a normal part of team development and offer practical strategies for fostering a more inclusive and collaborative environment. From authentic team-building activities to promoting open communication and understanding among team members, they provide actionable tips for leaders to navigate these challenges effectively.

The episode also features a lightning round where Erika and Tom share their top book recommendations for leadership growth, advice for aspiring leaders, and their favorite techniques for prioritizing tasks during busy days.

Whether you're a seasoned leader or just stepping into a leadership role, this episode is packed with wisdom and practical strategies to help you create a thriving, cohesive team. Tune in now and discover how you can take your leadership skills to the next level!

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Welcome back to the Leadership Summer Series on "Stepping into Your Leadership!" In today's episode, "Navigating Challenges with Lisa," we're diving into real-life workplace scenarios that test even the most seasoned managers. Join your host, Christine Courtney, as she teams up with exceptional leaders Jenny Greeman, Director of Programming for Pathways to Leadership, and Elaine Porcher, Senior Director of Business Development at the Leadership Program. 

This episode explores the case of Lisa, a dedicated customer service representative whose increasing tardiness and unplanned absences have snowballed into significant team and client issues. Christine, Jenny, and Elaine discuss practical approaches to handle these challenges—balancing empathy with accountability, exploring potential resolutions, and debating on different leadership styles to effectively manage similar situations.

You'll discover invaluable insights into:

• - Scheduling pivotal conversations with employees
• - Reframing issues from both a team and customer perspective
• - Maintaining a supportive yet structured work environment
• - Ensuring continuous personal growth as a leader

Plus, don't miss our rapid-fire leadership speed round, where our guests share quick tips and favorite leadership quotes. This episode promises to be a light yet impactful "leadership beach read" that you can tune into whether you're on a break or at your desk.

Join us to enhance your leadership skills and tackle those tricky workplace scenarios head-on! Don't forget to subscribe and leave us a review.

**Listen now and step up your leadership game!**

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In this special summertime series of the Leadership Studio, host Christine Courtney is back with two of our favorites, Erika Petrelli-Bayh and Tom Armstrong, along with a special cameo by Tatiana Dominguez! Together, they navigate the complexities of giving feedback to a tough employee who's meeting his job requirements but seems stuck in the routine.

This episode dives deep into "Mark," a marketing coordinator who completes his tasks flawlessly but struggles with taking initiative and bringing innovative ideas to the table—key responsibilities for his role. Listen as Tom and Erika offer real-time, unfiltered advice on guiding employees like Mark towards excellence, while Christine ensures that their insights are both practical and inspiring.

What You'll Learn:

- Strategies to help employees balance task completion with creative thinking.

- The importance of clear, actionable feedback.

- Making your meetings more inclusive for introverts.

- How cultural awareness can impact team dynamics.

We also take you through a fun yet insightful speed round where our guests share their favorite leadership quotes and methods to celebrate team successes. So whether you're tuning in from your office or a sunny beach, get ready to elevate your leadership game this summer!

**Join us for a spirited discussion that promises to leave you with actionable takeaways for developing your own leadership skills and nurturing your team's potential.**

Have your own workplace conundrum? Send in your scenarios to podcast@tlpnyc.com to be featured in future episodes as Tatiana compiles listener experiences for our guests to solve.

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In this enlightening episode of "Stepping into your Leadership," host Christine Courtney engages with leadership expert Greg Shamie to delve into one of the most crucial elements of effective leadership: trust. Join us as we explore the profound impact that trust has on personal relationships, workplace dynamics, and overall organizational success.

Christine and Greg discuss the foundational principles of trust, referencing the influential work of Stephen Covey and his son, and illustrating how trust serves as the glue that binds our interactions and efforts. They highlight the dual components of trust—competence and character—and reveal how these traits collectively enhance one's credibility as a leader.

Throughout the conversation, Greg shares compelling personal anecdotes, ranging from childhood experiences to professional encounters, underscoring the importance of communication, vulnerability, and transparency. Listeners will gain insights into the behaviors and actions that foster high-trust environments and learn the significance of aligning values, admitting mistakes, and consistently delivering on commitments.

Discover the power of extending trust first, the role of forgiveness in building stronger relationships, and how to navigate the inevitable breakdowns in trust that occur in both personal and professional settings. Whether you're aiming to enhance team engagement, boost productivity, or simply become a more trustworthy individual, this episode provides valuable strategies and actionable advice to elevate your leadership game.

Tune in and step into your leadership journey with a renewed focus on building and sustaining trust.

**Key Topics Covered:**

- The psychology of trust and its critical role in leadership

- Insights from Stephen Covey’s work on trust

- The equation for building trust: competence + character = credibility

- Real-life examples of trust-building and trust-breaking moments

- The significance of vulnerability, transparency, and authenticity

- Strategies for aligning personal and organizational values

- Practical steps for fostering a high-trust work environment

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Embark on an enlightening journey into the world of leadership psychology with our latest episode of "Stepping into Your Leadership," featuring the insightful guest Elaine Porcher. Dive deep into the SCARF model—an acronym for Status, Certainty, Autonomy, Relatedness, and Fairness—which serves as a framework to understand key emotional triggers in workplace dynamics. Learn how addressing and balancing these factors can greatly improve motivation, cooperation, and overall job satisfaction.

In this episode, Elaine shares compelling personal anecdotes and the impactful benefits she experienced from autonomy in her career. Christine Courtney, your host, enriches the conversation by linking these concepts to intrinsic motivation factors discussed in Daniel Pink’s renowned book, "Drive." Together, they explore practical strategies to foster an environment of trust, belonging, and fairness, especially in remote work settings.

From delving into the nuances of status and its influence on team interactions to strategies fostering certainty through clear communication, this discussion is packed with valuable insights. Whether you're a new manager or a seasoned leader, understanding and implementing the principles of the SCARF model can set you on a path to more effective and empathetic leadership.

Tune in to "Unwrapping the SCARF Model: Leading with Emotional Intelligence" and empower yourself to create a more motivated, engaged, and harmonious workplace.

Books:

Your Brain at Work:

Quiet Leadership

Listen to Strength Finder Podcast

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Overview:

Join host Christine Courtney and guest Tom Armstrong as they explore the strategic advantages of internal promotions over external hires. This episode delves into compelling data from the Wharton School at the University of Pennsylvania, offering insights into cost efficiency, performance evaluations, and employee retention associated with promoting from within.

What You Will Learn:

1. Economic Benefits of Internal Promotions:

• Understanding the cost differences between internal promotions and external hires.
• Insights into the hidden costs of external recruiting.

1. Performance and Retention:

• How internal promotions impact employee performance and organizational loyalty.
• Comparative analysis of performance evaluations between internal and external hires.

1. Strategies for Developing Internal Talent:

• Practical tips for identifying and nurturing potential leaders within your organization.
• How to implement a successful leadership development program.

1. Cultural Impact:

• The role of internal promotions in fostering a positive workplace culture.
• Real-life examples of successful internal growth strategies.

Featured Resources:

• Wharton School Study on Hiring Practices: Click Here
• 
  

Connect with Us:

• Follow us on LinkedIn: Click Here
• Subscribe to our newsletter for the latest episodes and exclusive content.

Call to Action:

If you found this episode enlightening, please share it with your network, and don’t forget to subscribe for more insights on leadership and professional growth.

For more episodes and information on our podcast, visit Our Podcast Homepage.

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off. In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

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In this enlightening episode of "Stepping into Your Leadership," host Christine Courtney welcomes Wendell Ramsey, a beacon of community and school partnerships, to the Leadership Lounge. With over 25 years of collaboration, Christine and Wendell delve into the heart of corporate social responsibility (CSR) and its transformative impact on schools and communities.

Wendell Ramsey, serving as the Senior Director of School and Community Partnerships, shares his journey from a curious observer to a pivotal figure in fostering educational and community development. His work, particularly in New York City public schools, exemplifies the essence of CSR, extending beyond profit to positively influence the surrounding world.

This episode explores various facets of CSR, including environmental, philanthropic, ethical, and economic initiatives, and how companies can engage in meaningful contributions. Wendell highlights remarkable partnerships with organizations like Gap and Bombas, showcasing how targeted assistance can meet immediate needs and foster a culture of care and gratitude within communities.

Listeners will be inspired by stories of corporate generosity, from providing essential clothing to supporting athletic programs with Adidas, illustrating the profound impact of thoughtful engagement. The conversation also touches on the importance of internships, mentorship, and direct community involvement, offering listeners a blueprint for actionable CSR strategies.

"Stepping into Your Leadership" not only sheds light on the significance of corporate social responsibility but also serves as a call to action for businesses and individuals alike to contribute positively to society. Wendell's insights and experiences underscore the potential for corporate initiatives to catalyze lasting change, making this episode a must-listen for anyone looking to make a difference through leadership and social responsibility.

References to Highlight:

• Gap and Bombas: Examples of corporations directly impacting school communities through donations.
• Adidas Legacy Program: A case study in supporting non-elite sports programs, demonstrating the power of corporate sponsorship in leveling the playing field for underprivileged youth.
• My Brother's Keeper Initiative: An initiative started by President Obama, emphasizing the societal responsibility to care for and support each other, particularly highlighted through Wendell's work.
• Donors Choose: Mentioned as a platform for supporting teachers and classrooms directly, encouraging listeners to contribute to local educational needs.

Join us in the Leadership Lounge as we explore the impactful world of corporate social responsibility with Wendell Ramsey, and discover how you can step into your leadership role by supporting the communities that shape our future.

For more episodes and information on our podcast, visit Our Podcast Homepage.

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off. In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

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In this enlightening episode of "Stepping Into Your Leadership," join our host Christine as she welcomes back the ever-inspirational Erica Petrelli, by popular demand, for a deep dive into one of the most iconic creative problem-solving methodologies out there—the Dreamer, Realist, Critic model, famously attributed to Walt Disney and his team of Imagineers.

Discover how this legendary approach to collaborative planning and innovation has not only shaped the magic of Disney but also how it can be applied to foster a culture of learning and creativity in your own workplace. Whether you're leading a team, part of one, or navigating the creative process solo, this episode is packed with actionable insights, practical tips, and engaging stories that will inspire you to think differently about problem-solving and team dynamics.

What You'll Learn:

• The origins and components of the Dreamer, Realist, Critic model.
• Real-life applications of this model within teams and individual projects.
• Strategies for implementing this creative process in your workplace.
• The importance of embracing diverse perspectives for innovation.

Erica shares her firsthand experiences with the model, offering listeners a unique perspective on its transformative power. Plus, don't miss the engaging discussion on the similarities and differences between this model and other creative methodologies, including Edward de Bono's Six Thinking Hats.

Ready to bring a little Disney magic into your work and life? Tune in to this episode of "Unleashing Creativity: The Disney Way" and start transforming the way you approach creativity and collaboration.

Links & Resources:

• Strategies of Genius by Robert Dilts
• Edward de Bono's Six Thinking Hats
• More about Erica Petrelli and her work

For more episodes and information on our podcast, visit Our Podcast Homepage.

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off. In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

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In this enlightening episode of "Stepping Into Your Leadership," host Christine delves into the often mystified concept of executive presence, a crucial ingredient for ascending the corporate ladder and making a lasting impact in any professional setting. Joined by the charismatic Blonka Winkfield, whose own presence has turned heads and commanded rooms, they unpack what it means to have that elusive leadership aura. From personal anecdotes to actionable advice, this episode is a treasure trove for anyone looking to harness their executive presence.

Christine and Blonka explore the nuances of leadership presence, challenging the traditional notions and highlighting the evolving criteria that define it today. They discuss the importance of self-awareness, adaptability, and the fine balance between authenticity and strategic self-presentation. With insights drawn from personal experiences and expert opinions, this episode is not just a conversation but a guide to cultivating a commanding presence that resonates in any room.

Whether you're a young professional puzzled by feedback on your executive presence, a seasoned leader looking to refine your influence, or simply intrigued by the concept, this episode offers valuable perspectives. Learn how to develop a blend of confidence, decisiveness, and integrity that inspires others and propels your career forward.

Join us on "Stepping Into Your Leadership" for an episode that promises to transform the way you see yourself and your potential to lead.

Tune in to "Commanding the Room: Unveiling the Secrets of Executive Presence" and step into the leadership role you were meant to fill.

Watch Amy Cuddy's Ted Talk: Click Here

Amazon Link to Amy Cuddy's Book: Click Here

Read the Harvard Business Review titled "The New Rules of Executive Presence" by Sylvia Ann Hewlett: Click Here

Listen to episode 16 on Authenticity : Click Here

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off. In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

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What really happens when a team understands how each person works best?

In this episode, Christine sits down with the three co-founders of The Menopause Monologues, Carrie Vanhouten, Lisa Anne Morrison, and Lulu Braunstein, for a live and very real conversation about collaboration, creative tension, and the invisible patterns that shape how teams function.

Using the Six Types of Working Genius, Christine walks them through where each person shines, where friction shows up, and why even strong partnerships can get stuck when people are working outside their natural strengths. What unfolds is part team coaching session, part leadership masterclass, and part honest conversation about what it takes to build something together.

You’ll hear how invention, discernment, galvanizing, enablement, and tenacity show up in real time, and why understanding those differences can change the way you lead, communicate, and collaborate.

Whether you work with a team, lead a partnership, or just want fewer unnecessary bumps in your relationships, this episode offers practical insight you can use right away.

In this episode, Christine explores:

• why some people generate ideas while others refine them
• how team friction often comes from style differences, not lack of commitment
• what happens when people skip key phases of collaboration
• why “working on your weaknesses” is not always the answer
• how to better match people to the kind of work that energizes them

If you’ve ever thought, “Why are we all committed and still driving each other a little nuts?” this one’s for you.

Include Show links: https://www.themenopausemonologues.org/tickets

Would you like to have your team get a working genius team profile on the podcast? Fill out this form: Working Genius: – Fill out form

Welcome to "Stepping into Your Leadership," where we empower you with the strategies and insights needed to cultivate a robust, effective leadership style. In our latest episode, "The Art of One-on-One Meetings and Personalized Management," join host Christine Courtney as she invites leadership experts Yindy Beckim and Tom Armstrong to unlock the secrets of masterful people management.

Dive deep into a candid discussion that demystifies the art of managing behaviors, not just intent. Tom Armstrong sets the stage, showcasing why observing your team's actions can transform your coaching effectiveness. He also shares an essential perspective on workplace drama and how drama-reducing behaviors can escalate overall success.

Yindy Beckim lightens the conversation with insights on personalizing your management approach—understanding your team's communication styles, aligning their daily tasks with overarching goals, and never underestimating the power of getting to know your staff on a more profound level. Yindy challenges you to see one-on-one meetings as a golden opportunity for building trust and inspiring personal dedication.

But that's just the beginning. Our guests peel back the layers of conventional management techniques to reveal the practicalities of tracking progress with a "Red, Amber, Green" system and why celebrating the "Blue" status can foster a culture of achievement.

Christine and her guests also explore the pitfalls of constant digital distractions, strategies for effective delegation, and maintaining a strong connection to your mission to avoid "mission creep."

Packed with real-life experiences, transformative tips, and actionable advice, this episode promises to refine your people management skills, whether you lead a small team or an entire organization. Tune in and transform your leadership approach to one that resonates with respect, empathy, and relentless progress. Because to truly step into your leadership, you need to know how to elevate those around you.

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off.

In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

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Join our insightful host, Christine Courtney, on a transformative journey in this episode of "Stepping into your Leadership," featuring the exceptional insights of our guests, Ana Zaldarriaga, and Lisa Donlan.

In this compelling discussion, we delve deeply into the principles of Positive Psychology and the groundbreaking Positive Intelligence (PQ) framework pioneered by Shirzad Chamine. Our guests share their personal experiences and transformative strategies to shift from self-sabotaging behaviors to sage-like thinking.

Learn how to challenge your inner saboteurs, cultivate empathetic and innovative leadership, and rewire your brain for success. Whether you're battling restlessness, combating group avoidant dynamics, or simply seeking a more profound, action-oriented approach to leadership—this episode is a treasure trove of actionable tips.

Beyond the theory, our experts discuss practical applications of PQ in personal and professional spheres, proving that a little brain muscle-building can go a long way during uncertain times.

Don't miss out on this unique opportunity to equip yourself with tools that foster resilience, compassion, and effectiveness in leadership. Tune in now to transform the way you think about challenges, connect with your team, and lead with a Positive Intelligence edge.

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off.

In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

Hosted on Acast. See acast.com/privacy for more information.

JoinTom Armstrong and host Christine Courtney on "Stepping into your Leadership" for an empowering episode titled "Navigating Hard Talks: Giving Feedback with Empathy and Strategy,” where we unpack the nuances of some of the most challenging interactions in professional settings.

This episode dives deep into the art of giving and receiving feedback, exploring Tom’s perspective on the “compliment sandwich” method and its alternatives for constructing a positive feedback culture. Discover why a simple yet thoughtful approach can outshine the typically cushioned criticisms.

The conversation also turns to the often stressful prospect of asking for a raise. Tom provides actionable strategies for employees to present their case with professionalism and clarity while empowering managers with guidance on how to handle such requests with fairness and transparency.

Learn the crucial aspects of preparation, from role-playing out tough talks with trusted confidants to utilizing resources like the "Difficult Conversations Wheel,” all readily available on our website. Gain insights into how managing assumptions and staying focused on behavior can significantly impact the outcome of a difficult dialogue.

Furthermore, Christine and Tom tackle the sensitive subject of workplace hygiene with empathy and practicality, urging the importance of collaboration with HR and adherence to company policies.

As Gen Z enters the workforce with a bold approach to career advancement, our hosts shed light on generational differences in expectations and the criticality of transparent career pathways within organizations.

Whether you’re a seasoned manager, a professional stepping up in your career, or anyone looking to steer through tough conversations with grace, this episode of "Stepping into your Leadership" offers invaluable guidance. Tune in as we address and anticipate difficult scenarios, ensuring you’re never unprepared for what's to come in your leadership journey.

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off.

In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

Hosted on Acast. See acast.com/privacy for more information.

Join your inspiring host Christine Courtney as she dives deep into the world of leadership strengths with special guest Elaine Porcher, a renowned positive psychology coach dedicated to strengths-based development. In this thought-provoking episode, Christine reveals her research admiration for the pioneering work by Buckingham and Ashley Goodall, shedding light on how redefining strengths can transform our professional and personal lives.

Elaine brings a touch of personal insight, sharing anecdotes and evidence that prove when you play to your strengths, you not only enhance productivity but also fuel your happiness. Discover the surprising impact using just 10-15% more of what you love at work can have on preventing burnout and elevating efficiency, backed by influential findings from the Gallup study and Mayo Clinic research.

Witness a candid recount of a conference gone awry as Christine and Elaine reminisce over a time their comedic flair was restricted, and the valuable lessons learned about honoring one's inherent talents. Elaine's expertise shines as she advocates for the growth mindset, encouraging listeners to weave their strengths into every facet of life, even in the face of limitations.

Listeners seeking to boost their leadership acumen won't want to miss Christine's exploration of the VIA Institute assessment and its profound implications for understanding team dynamics. As we step into the realm of positive psychology coaching and the science behind what makes teams tick, "Stepping into your Leadership" offers actionable insights into identifying and harnessing the strengths that make you a truly effective leader.

Tune in to 'Strength Finder' for an enlightening conversation and gain the tools to identify your own strengths, encourage happiness and satisfaction among your team, and lead with confidence and clarity. Subscribe now to ensure you're part of this empowering journey toward outstanding leadership!

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off.

In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

Hosted on Acast. See acast.com/privacy for more information.

Dive into the heart of genuine leadership on this enlightening episode of "Stepping into your Leadership," where we explore 'authentic' as not just a buzzword, but a vital pulse in the world of respected leadership. Our inspiring host, Christine Courtney, is joined by esteemed guests Erika Petrelli, Blonka Winkfield, and Tatiana Dominguez, who unravel their trials and triumphs in the quest for authenticity in leadership roles.

In this compelling discussion, we navigate through the intricate struggles between 'faking it till you make it' and embodying one's true self. Our guests share pivotal moments in their careers when they embraced their genuine selves, demonstrating that authenticity is a journey with its milestones at every stage of life – from Blonka's eye-opening self-realization in her 30s to Erika’s continuous evolution in her authenticity into her fifties.

We delve deep into how personal values cement the foundation of authentic leadership, confronting the pressures of a filtered social media landscape while remaining steadfast to one's true north. Our conversation also highlights how leaders like Brene Brown and Suze Orman exemplify authenticity with their consistent, value-driven conduct, setting an example for leaders everywhere.

The episode does more than just discuss - it challenges leaders to reflect on their own authenticity. Are you portraying your deep self? Are your actions benefiting the community? What does authenticity mean in the face of opposing interests? Expect to find thoughtful insights on these questions and more.

As we dissect the complexities of being genuine without crossing into insensitivity, we explore the delicate balance between authenticity and adaptation, especially for those navigating multiple cultural settings like Blonka in her New York-Southern context, or managing one's identity in conservative family events.

Tune in to hear personal anecdotes, explore the power dynamics of balanced self-expression, and understand the importance of strategic self-disclosure. Learn how self-knowledge through tools like the DISC assessment can enhance your leadership brilliance.

"Authentic - Word of the Year" is more than just an episode; it's a call to embrace your truth and step boldly into the authentic leadership that defines tomorrow's changemakers. Join us as we laugh, reflect, and grow together on "Stepping into your Leadership" – Where your leadership journey transforms from just a role to a true expression of your best self.

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In this insightful episode of "Stepping into Your Leadership," hosts Christine Courtney and esteemed guest Erika Petrelli unravel the profound impact of genuine appreciation and inclusivity in the workplace. Delve into a dialogue that transcends typical leadership advice, guiding you towards cultivating a nurturing environment where every employee feels valued and psychologically safe.

Listeners will discover innovative strategies for fostering a ‘full life balance’ and why understanding the holistic lives of staff members is key to their motivation and productivity. Erika enlightens us with the vibrant idea of rotating leadership roles in meetings to amplify diverse voices and Christine's personal touch with handwritten cards, showcasing the power of thoughtful recognition.

Erika's reflections on "love languages" in the professional sphere underscore the critical need for tailoring appreciation methods to individual preferences, ensuring that acknowledgments are as impactful as they are well-intentioned. The conversation also ventures into consent and comprehension of personal boundaries, laying a foundation for respectful interpersonal connections.

Erika and Christine lay out actionable steps for creating peer-recognition programs, emphasizing the authenticity and resonating impact of accolades coming from colleagues. Furthermore, they present the ingenious "employee operational manual," a tool for leaders and teams to fine-tune the art of appreciation, avoiding one-size-fits-all fallacies and fostering a culture of motivated, engaged staff.

This episode is not just a learning journey—it's a toolkit. Whether you're looking to inspire your team, elevate your leadership approach, or simply bring more heart into your work environment, Christine and Erika invite you to join in and share how gratitude and appreciation are evolved in your workplace.

Fuel your leadership potential and let "Stepping into Your Leadership" keep you company on the journey to a more empathic, connected, and successful team.

**Listen, share, and step into a new chapter of leadership with us.**

**Send us your experience and insights after implementing these strategies—we are here to grow together.**

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Hosted on Acast. See acast.com/privacy for more information.

Welcome to another episode of "Stepping into your Leadership"! In today's episode, we dive into the fascinating world of emotional intelligence and its role in effective leadership. Join us as we explore the importance of emotionally intelligent leadership in the workplace and why it's garnering recognition from companies worldwide. We'll discuss how emotional intelligence and social intelligence are key factors in performance and leadership, and how they contribute to creating a human-centered approach to leading teams.

Our esteemed guest, Erika Petrelli, a master of emotionally intelligent leadership, will share her insights and personal experiences on this vital topic. She has been working closely with our editor for an impressive 23 years, making her a true expert in the field. We'll delve into the four main competencies of emotional intelligence: self-awareness, self-management, social awareness, and relationship management, and uncover their significance in building successful and engaged teams.

But don't just take our word for it - we'll present eye-opening studies that highlight the tangible benefits of emotionally intelligent leadership in organizations. From a 1000% increase in ROI in teams led by emotionally intelligent leaders to a 15-20% surge in productivity and up to 80% more engagement and retention, the data speaks for itself.

Join us as we explore the lifelong journey of developing emotional intelligence, the cost implications of neglecting emotional intelligence in leadership decisions, and the positive impact it can have on individuals' personal growth and organizational success. We'll also discuss the challenges leaders face in balancing the pressures of meeting goals with investing time in emotional intelligence development.

So, whether you're an aspiring leader seeking personal growth or an organization aiming to maximize performance and retain top talent, this episode is for you. Get ready to discover the power of emotional intelligence in leadership. Let's dive into the world of emotional intelligence and step into your leadership!

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What do you do when a well-liked manager’s team is floundering—or when your executive leader is too swamped to move your project forward? In this live episode of Stepping Into Your Leadership, Christine Courtney throws real-world scenarios at guests Greg Shamie and Tom Armstrong with zero prep and maximum honesty.

You’ll hear:

• What to do when your manager avoids the “dirty work” of leadership
• How strong relationships can sometimes mask weak results
• Tips for managing up when your boss cancels meetings (again)
• A refreshing reminder that leadership is about clarity, not control

Whether you’re managing others or navigating your own manager’s blind spots, this episode offers sharp insights and relatable moments that will help you lead with more clarity, courage, and connection.

🎧 Don’t miss the unscripted wisdom—and a few laughs—that come from handling leadership challenges in real time

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What do you do when you notice the same old pattern in a meeting, the interruptions, the credit-swapping, the quiet expertise getting skipped?

In this episode, Christine sits down with Ali Mercier for a grounded conversation about leadership as active advocacy. Not big speeches. Not perfect language. Real moments where you decide to step in, use your voice, and shift the room.

Together, they unpack how leaders build trust by paying attention, naming what’s happening, and creating space for the people who are too often talked over or overlooked. You’ll leave with practical ways to intervene without hijacking the moment, and a better understanding of how culture changes one choice at a time.

In this episode, you’ll hear:

• how to interrupt without escalating
• phrases that redirect attention back to the right person
• the difference between helping and performing
• how to use your influence responsibly, especially when you have more “room” in the room
• what accountability can look like after you realize you missed the mark

What do you do when a team hits its numbers—but the culture is crumbling from the inside? In this candid roundtable episode, Christine Courtney is joined live in the studio by longtime collaborators Blanca and Tom to tackle two leadership conundrums that managers everywhere will recognize: the high-performing but toxic team, and the rock-solid employee who’s resisting growth.

Together, they explore how leaders can shift team dynamics without compromising results, the difference between healthy banter and harmful behavior, and how to handle employees who just want to “stay in their lane.” With stories, frameworks, and plenty of laughter, this conversation is full of the kind of honest, practical insights Christine is known for.

If you’ve ever wondered how to nurture both performance and psychological safety—or how to handle a steady employee who’s hit their ceiling—you won’t want to miss this one.

🎧 Mentioned in this episode:

• The Mind card game
• Patrick Lencioni’s Five Dysfunctions of a Team
• Google’s Project Aristotle research on psychological safety

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In this episode of Stepping Into Your Leadership, host Christine Courtney sits down with Amanda Meeson, Executive Director of the Sterling Community Center, to dive deep into the art of communication in leadership. Amanda, a dynamic leader who has transformed organizations through strategic growth and innovation, shares powerful insights on how leaders can build trust, ensure clarity, and navigate difficult conversations with confidence.

Together, Christine and Amanda explore:

✅ The role of authenticity in leadership and why you can’t fake it

✅ How building trust starts with clear, consistent communication

✅ The power of feedback—giving it, receiving it, and creating a culture where it thrives

✅ Practical strategies to handle tough conversations while maintaining strong relationships

✅ How great leaders adapt communication styles to their teams for maximum impact

With engaging stories, practical takeaways, and real-world leadership lessons, this episode is a must-listen for anyone looking to improve their communication skills—whether you’re leading a team, managing up, or simply wanting to foster better relationships at work.

🎧 Tune in now and step into your leadership with confidence!

Hosted on Acast. See acast.com/privacy for more information.

Join our host, Christine Courtney, as she dives into real-life scenarios of workplace dynamics with our expert guests, Erika Petrelli Bayh and Tom Armstrong.

In this special summertime episode, we tackle a challenging scenario with "John" — a senior developer who's been interrupting colleagues and creating a tense atmosphere in team meetings. How do you approach a productive conversation with John to foster better team collaboration and innovation? Erika and Tom share their invaluable strategies and insights into navigating this tricky situation.

But that’s not all! Stay tuned for our lightning round where Christine puts Erika and Tom on the spot with rapid-fire leadership questions. Can they beat their record and bring even more valuable advice to the table?

Whether you’re soaking up the sun on a beach or enjoying a break in your backyard, tune in for this "beach read" version of leadership coaching that’s perfect for summer.

And if you’re craving a deeper dive, don’t forget to check out our previous 35 episodes for more comprehensive discussions.

**Key Takeaways:**

- How to address unconstructive behavior in team meetings

- Creative methods to ensure equitable participation

- The importance of defining hostile behavior in HR terms

- Using AI tools like ChatGPT for practicing difficult conversations

Join the conversation and step up your leadership game with Christine, Erika, and Tom. Hit play now and transform your team dynamics one scenario at a time!

Have your own workplace conundrum? Send in your scenarios to podcast@tlpnyc.com to be featured in future episodes as Tatiana compiles listener experiences for our guests to solve.

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In this special summertime episode of "Stepping into Your Leadership," join host Christine Courtney as she welcomes back two of our most popular guests: Tom Armstrong and Erika Petrelli-Bayh. Both Tom and Erika bring their extensive experience in leadership, training, and managing diverse teams within the Leadership Program to the table as they tackle real-life workplace scenarios.

This week, our dynamic duo delves into the nuanced case of "Jane," a project manager who has been grappling with missed deadlines and incomplete reports, putting a crucial client relationship at risk. Listen as Tom and Erika offer their unique, hands-on approaches to addressing these performance issues, from creating empathetic dialogues to implementing actionable strategies for improvement.

Additionally, enjoy a rapid-fire lightning round where our guests share their insights on the qualities of great leaders and name individuals they admire in the leadership realm.

Have your own workplace conundrum? Send in your scenarios to podcast@tlpnyc.com to be featured in future episodes as Tatiana compiles listener experiences for our guests to solve.

Whether you're a seasoned manager or an emerging leader, this episode is packed with actionable advice that you won't want to miss!

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Confidence and communication are the keys to leadership success, but how do you develop them when self-doubt creeps in? In this episode of Stepping Into Your Leadership, host Christine Courtney is joined by the dynamic Blonka Winkfield to kick off a new mini-series on communication.

🌟 What You'll Learn:

✔️ The critical role of communication in leadership (and the surprising stats that prove it)

✔️ How to build confidence in professional settings—even when you feel like an imposter

✔️ Why body language, self-talk, and active listening are game-changers in meetings

✔️ Practical tips to boost your presence, speak up, and own the room

💡 Actionable Takeaway: You belong in every room you step into—someone invited you there for a reason!

Tune in now to learn how to project confidence, communicate effectively, and elevate your leadership game. 🎧✨

📌 Key Discussion Points:

• The importance of communication in leadership (91% of employees believe leaders lack communication skills, and poor communication is a key reason for project failure).
• Building professional confidence and overcoming imposter syndrome.
• The role of self-talk and mental coaching in strengthening confidence.
• Tips for speaking up in meetings and using body language effectively.
• The concept of "appearing weak when strong, and strong when weak" from The Art of War.
• The power of active listening and how it builds trust.

📌 Practical Tips from the Episode:

✔️ Speak up in meetings – Say your name and company at least once.

✔️ Celebrate successes – Recognize and acknowledge your wins.

✔️ Use body language – Mirror confident postures to project presence.

✔️ Challenge negative self-talk – Replace doubts with affirmations.

✔️ Be your own mental coach – Reflect on strengths and logical achievements.

✔️ Practice active listening – Nod, lean in, and engage with speakers.

📌 Additional Mentions:

• The Art of War by Sun Tzu (concept of appearing weak when strong and vice versa).
• Marcus Buckingham’s quote: “The brain is Velcro for negative and Teflon for positive.”
• Encouragement to use mentors, friends, or "wingpeople" in social and professional settings to build confidence.

📌 Actionable Affirmation:

"You belong in every room you step into. Someone invited you there for a reason!"

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What does it mean to feel invisible—and how do we reclaim our voice when it happens?

In this powerful conversation, I welcome back listener favorite Erika Petrelli-Bayh to explore a topic that resonates with so many women: visibility. From the “messy middle” of life—menopause, caregiving, career shifts—to early career anxiety and even the later legacy years, we talk about what causes women to feel unseen, and how to shift the story.

Erika shares insights from her visibility workshops, including the emotional and practical tools women of all ages can use to reconnect with themselves, their voices, and their power. We talk about:

• The silent stories we carry—and how to rewrite them
• Why shedding outdated beliefs is key to personal growth
• Simple practices to increase visibility and confidence at work
• How hormones and neurobiology impact leadership
• Power poses, positive mantras, and the neuroscience of self-trust

Whether you’re a seasoned leader, a new manager, or simply someone navigating your own reinvention, this episode is a reminder: You are not alone. And your voice matters—more than ever.

🔗 Mentioned in this episode:

• The Female Brain and The Upgrade by Louann Brizendine
• Erika’s Visibility Workshop Series
• Amy Cuddy’s TED Talk on Presence

Listen in, reflect deeply, and try just one practice this week. Then let us know what opens up for you.

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In this candid and constructive episode, Christine throws two real-life leadership dilemmas at Greg Shamie and Tom Armstrong—without any prep—and the results are both insightful and refreshingly real.

First up: What do you do when a well-liked, competent manager has a team that’s drifting—confused, undercoached, and unclear on their goals? Christine, Tom, and Greg dive into the hidden traps of “nice but vague” leadership and offer powerful ways to coach managers toward clarity, accountability, and effectiveness—without crushing their spirit.

Then, they tackle the classic challenge of managing up. When your executive is overloaded and unavailable, how do you keep your project moving? This segment is a masterclass in strategic communication, executive empathy, and what it means to lead from any seat in the org chart.

Expect laughter, hard truths, and practical frameworks for tackling two of the most common leadership pain points.

🔑 Topics Covered:

• Coaching “good” managers to become great leaders
• Balancing relationships with results
• Managing up when your boss is overwhelmed
• Why clarity is contagious (and confusion is costly)
• How to get decisions fast—with minimal friction

Hosted on Acast. See acast.com/privacy for more information.

In this engaging episode of "Stepping Into Your Leadership," Host Christine Courtney welcomes guests Jenny Greeman and Elaine Porcher to tackle the thorny issue of difficult team dynamics. Our "problem child" today is Gary—a capable team leader who's hit a rough patch with his colleagues, culminating in a heated argument and a formal complaint to HR. 

Join us as Jenny and Elaine unpack this complex scenario with their unique perspectives and practical strategies. From formal HR conversations to one-on-one meetings over lunch, discover actionable steps to restore harmony, morale, and productivity in your team. Along the way, we'll delve into the nuances of managing strong personalities, bridging generational gaps, and the importance of psychological safety at work.

Plus, don't miss out on our rapid-fire speed round, where our guests share their biggest leadership challenges, trust-building tips, and favorite resources for leading with impact. Whether you're a seasoned manager or an aspiring leader, this episode is packed with insights you won't want to miss!

Tune in and learn how to turn your "Gary" into a valued team player.

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Psychological safety is the secret ingredient of the most successful teams. It’s what allows people to speak up, take risks, challenge ideas, and truly contribute—without fear of judgment or punishment.

In this episode, Greg Shamie and I dive deep into what psychological safety is, why it’s essential for workplace success, and how it impacts performance, trust, and innovation. If you’ve ever wondered how to create a culture where your team thrives, this episode is for you.

🚀 What you’ll learn:

✔️ The four stages of psychological safety (Timothy Clark’s model)

✔️ How Google’s Project Aristotle proved its impact on team performance

✔️ The hidden ways fear-based leadership holds teams back

✔️ A personal story of when I (unintentionally) shut down psychological safety—and what I learned from it

🎧 Listen now and check out our new infographic to see six practical ways to foster psychological safety in your workplace!

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What can leaders learn from great bars?

A lot, actually.

In this episode, Christine sits down with Julie Reiner and Susan Fedroff to explore how welcoming spaces, strong culture, long-term team loyalty, and creative experimentation all shape an unforgettable experience. They talk about building neighborhood institutions in a big city, leading through change, adapting during the pandemic, and creating workplaces where people feel respected, heard, and inspired to grow.

Whether you lead a team, run a business, or want to create stronger experiences for the people you serve, this conversation offers practical leadership lessons with real heart.

Key themes

• Culture is something people feel
• Hospitality and leadership are both about belonging
• Long-term loyalty comes from respect, consistency, and ownership
• Innovation needs structure, not just inspiration
• Great leaders adapt without losing their core
• Experience design matters for both customers and teams

In this thought-provoking episode of "Stepping into Your Leadership," host Christine Courtney is joined by leadership expert Greg Shamie for a deep dive into the dynamic world of Situational Leadership. Based on the transformative model developed by Paul Hershey and Ken Blanchard in 1969, this discussion explores how leaders can keenly observe and adeptly adjust their management styles to effectively meet the evolving needs of their teams.

Christine and Greg discuss the crucial elements of competence and commitment, essential for navigating the four developmental stages of team members—from the enthusiastic beginner to the self-reliant achiever. They offer a tennis analogy to illustrate how these principles operate beyond the business world, emphasizing practical applications in everyday scenarios.

Listeners will gain insights into the importance of providing specific feedback, the art of delegation, and strategies to enhance team productivity and foster professional growth. Whether you’re transitioning someone into a management role or striving to empower a disillusioned learner, this episode is packed with actionable tips to help you cultivate a thriving, supportive work environment.

Tune in to enrich your leadership approach with the timeless wisdom of situational leadership, empowering you to not only respond to your team's needs but also to anticipate them, ensuring you and your team achieve your full potential.

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In this insight-packed episode of 'Stepping into Your Leadership,' host Christine Courtney gathers wisdom from seasoned leaders Yindy Beckim and Tom Armstrong to delve deep into the nuanced art of people management. With decades of experience in the programming department, our guests unravel the complexities of leading teams through change, growth, and challenge.

Discover why having tough conversations is not just necessary but instrumental in fostering innovation, reducing turnover, and building a cohesive team - and how to have these conversations with grace and effectiveness.

Learn how one-on-one meetings, often underestimated, can serve as pivotal touchpoints for guidance and growth, acting as a 'parking lot' for the pressing issues that may fall through the cracks in larger discussions. Dive into the metaphor of the "J-curve" and the diving board analogy to understand the dips, struggles, and triumphs embedded in the pursuit of professional excellence.

Yindy and Tom share personal anecdotes and practical advice on pivotal topics from using Performance Improvement Plans to managing the delicate balance of support and challenge. Get a real sense of what it means to guide employees through personal journeys of growth and the power of belief in each individual's potential for success.

Whether you're a new manager or a seasoned executive, you'll walk away from this episode with actionable strategies to enhance your leadership skills and build a thriving, resilient team. Tune in to 'The Art of People Management' on 'Stepping into Your Leadership', and prepare to transform the way you see and approach leadership in your organization."

Don't miss this conversation full of genuine experiences, real-world strategies, and leadership philosophies that can truly change the dynamics of your workplace.

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off.

In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

Hosted on Acast. See acast.com/privacy for more information.

Do your staff meetings feel more like a snooze fest than a strategic session? It's time to flip the script! Join your hosts, Christine Courtney and Greg Shamie, in an all-new episode of "Stepping into your Leadership," where we're diving into the art of transforming mundane meetings into magnetic mission-driving experiences.

In "Knockout Staff Meetings: Tips for Making Your Staff Meetings Awesome," our hosts share indispensable insights to ensure your meetings are not only engaging but central to driving your team forward. We kick things off with the essentials of crafting a clear agenda—because a meeting without direction is like a ship without a compass.

Time is of the essence, and respect is the currency. Learn why starting and ending on time is more than courtesy—it's a cornerstone of effective leadership. But beyond timekeeping, how do you keep a meeting productive? We've got tech tips, courtesy of our guest expert, Tatiana Dominguez, who shares her favorite AI tools that capture every vital point without missing a beat.

Looking to create an epicenter of connection from the moment you say, "Let's begin"? Greg recommends a personal touch with a creative round of sharing to set the stage for meaningful dialogue. Meanwhile, Christine introduces the revolutionary "52 ways to connect" cards to break the ice and foster a foundation of trust.

As we navigate larger meetings, we touch upon innovative approaches to ensure every voice is heard—because the magic often lies in the mosaic of your team's collective genius.

So whether you're orchestrating the all-hands meeting equivalent of a cathedral or seeking an intimate space for one-on-one dialogues, we have actionable strategies to make every gathering count. Let's make those action steps clear and those takeaways memorable.

Don't let the energy fade when the zoom call ends. Hit the play button, and get ready to lead meetings that are as productive as they are inspiring—because your staff meetings aren't just a part of the process; they're the pulse of your organization's progress.

Subscribe to "Stepping into your Leadership" and take your first step towards awe-inspiring meetings today!

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off.

In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

Use the code PRESALE to save 10% off.

Hosted on Acast. See acast.com/privacy for more information.

Welcome back to Stepping into your Leadership with your host, Christine Courtney! In today's episode, we delve into the fascinating topic of Social Styles. Joining us as a guest is the insightful Greg Shamie, who has extensive experience in understanding and navigating different social styles in the workplace.

Throughout this episode, Christine and Greg explore the importance of having a diverse range of personalities and communication styles in our lives. From analytical individuals who bring precision and accuracy to decision-making, to assertive and driven individuals who take charge, they discuss the various Social Styles that shape our interactions.

Tune in as Christine and Greg share their expertise on how to adapt and be versatile, building strong relationships and effective collaboration. They uncover the nuances of social dynamics, providing practical tips on how to work with different styles, whether it's preparing agendas for amiable individuals or understanding the preferences of expressive personalities.

Stay tuned for an enlightening conversation that will enhance your interpersonal effectiveness, increase your social intelligence, and empower you to navigate the world of Social Styles. Let's dive in and step into your leadership journey!

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Hosted on Acast. See acast.com/privacy for more information.

What do new managers actually need to learn first, before the meetings, the metrics, the awkward feedback conversations, and the pressure to “prove” they belong in the role?

In this episode, Christine is joined by crowd favorite Erica Petrelli-Bayh for a back-to-basics conversation on the fundamentals of managing humans, not just tasks. They revisit the core lessons from the Management 101 course they built years ago, and break down what makes the leap from individual contributor to leader so disorienting, and so fixable.

You’ll hear:

• the first non-negotiable for new managers (hint: it’s not “have all the answers”)
• the biggest shock when you go from doing great work to leading people who do the work
• the technical essentials that keep teams on target, and why “systems” matter more than any one tool
• how to run better one-on-ones and meetings by tending to time and energy
• how to give clear, kind feedback without avoiding it for six months
• how trust gets built quickly, using psychological safety as your compass

If you’ve recently stepped into management, or you’re promoting someone who has, this is your foundation episode.

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In this enlightening episode of "Stepping into Your Leadership," we're thrilled to welcome Meher Rabbani, a renowned global leader in human resources and emotional intelligence. Meher brings her wealth of experience in creating high-performance cultures and her passion for mentorship to the forefront of our discussion.

Mentorship is more than just guidance; it's a pivotal element in personal and professional development. Meher shares her personal journey, emphasizing how mentorship has played a crucial role in shaping her career. From defining mentorship to exploring its impact, this episode is a treasure trove of insights for anyone looking to grow through the power of mentoring relationships.

Meher and host Christine Courtney delve into the essence of effective mentorship, distinguishing it from other forms of work-related support. They discuss the importance of being intentional in your mentorship journey, whether you're seeking a mentor or offering guidance to others. With practical advice and real-world examples, this episode is a guide to harnessing the potential of mentorship to foster growth and success.

References & Resources:

• "Mentoring 101" by John C. Maxwell: A concise guide by leadership expert John C. Maxwell, offering foundational insights into the practice of mentoring.
• "Lean In: Women, Work, and the Will to Lead" by Sheryl Sandberg: Sandberg's book includes compelling chapters on mentorship and its significance in professional advancement, especially for women.
• "The Elements of Mentoring" by W. Brad Johnson and Charles R. Ridley: A comprehensive exploration of the critical components and practices that make mentorship work.

Join us as we uncover the magic of mentorship with Meher Rabani. Whether you're already a mentor, seeking one, or simply interested in the concept, this episode offers valuable perspectives and advice to enhance your understanding and practice of mentorship.

Listen, learn, and let us know your thoughts!

For more episodes and information on our podcast, visit Our Podcast Homepage.

Check out: https://www.tlpnyc.com/leadership-learning-lab to learn more about Leadership Learning Lab. Starting May 1st, our transformative 8-week online course, called ‘Leadership Learning Lab,' will kick off. In this course, managers will learn how learn how to build trust and engage their teams, communicate more effectively, and empower themselves and others to achieve success

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