Explore every episode of the podcast Stealership Stories Podcast
| Title | Pub. Date | Duration | |
|---|---|---|---|
| "The Universe has spoken" | 08 févr. 2022 | 01:18:50 | |
Ralph and Lou discuss what has been happening over the last few months and what may happen in the coming year | |||
| You ask and you shall receive..... what did I do!?! | 04 nov. 2021 | 01:15:49 | |
Lou and Ralph discuss the aftermath of Lou returning to the dealership. | |||
| I QUIT......ok I changed my mind......... | 18 mai 2021 | 01:12:05 | |
Lou and Ralph discuss diving back into the ............I cant say it. | |||
| Your call cannot be connected at this time, please hang up and try again........... | 13 avr. 2021 | 01:00:31 | |
Lou and Ralph discussing a whole lot of nothing , getting back in to the swing of things. | |||
| We're back.......... | 12 mars 2021 | 00:12:33 | |
dont forget about us we will be back! | |||
| "Its under warranty.............." | 03 nov. 2020 | 01:11:45 | |
Lou and Ralph are back smack talking the industry. | |||
| "Shame on you..............." | 07 août 2020 | 01:26:21 | |
Lou and Ralph discuss automotive haptics. | |||
| To be or not to be........COVID free | 14 juin 2020 | 01:04:32 | |
Lou and Ralph discuss taking care of yourself and other ramblings | |||
| "If you would like to make a call, please hang up and try again.........." | 28 mai 2020 | 00:43:35 | |
Lou and Ralph chat with an old co worker/friend Pete. Get some insight on his take on working in a dealership and dealing with workers and customers. | |||
| Who does number 2 work for, or work against.................? | 14 mai 2020 | 01:34:34 | |
Lou and Ralph invite Regan into the "office" to engage in delightful automotive discussion. | |||
| Covid-19 quarantine shenanigans................. | 07 mai 2020 | 01:07:59 | |
Lou and Ralph survived the pandemic to bring you more ear busting sillyness | |||
| Laws of man .............are weird.........continued | 18 févr. 2020 | 01:11:03 | |
Lou and Ralph wrap up some strange laws across the USA | |||
| Laws of man hold no one........... | 11 févr. 2020 | 01:05:24 | |
Lou and Ralph discuss strange laws across the USA part 1 of 2 | |||
| Enter the "Guessmeister".............. | 04 févr. 2020 | 01:02:21 | |
Lou and Ralph are back for another season of Stealership Stories | |||
| Hammer + Windshield = No Bueno | 16 déc. 2019 | 00:58:36 | |
Lou and Ralph run on at the lips about personal car stories and also steps to take to be the go to guy at your place of business | |||
| Your car warranty is about to expire............ | 06 nov. 2019 | 01:00:23 | |
Lou and Ralph discuss these bullcrap warranty phone calls and telemarketers. | |||
| You my friend are a CLASShole........say what? | 30 oct. 2019 | 00:49:21 | |
Facebook- Stealership Stories | |||
| "What's better than 1 jump pack? 2, 2 jump packs!" | 08 oct. 2019 | 00:51:04 | |
Lou and Ralph ramble on about their automotive experiences | |||
| "The Customer is always right"...........WRONG!!!!!! | 25 sept. 2019 | 01:06:45 | |
Lou and Ralph discuss personal experiences inside the dealerships | |||
| Living the dream........... | 28 août 2019 | 01:44:46 | |
Lou and Ralph (mainly Lou) discuss following your dreams and living life to the fullest. | |||
| What seems to be the problem officer?....... | 12 août 2019 | 01:11:50 | |
Lou and Ralph discuss their personal experiences with getting pulled over and tie in the fact that a simple failed item like a light bulb is enough reason for the police to pull you over and end up searching the car to find anything. | |||
| FIxing your car is the LEAST of our problems........... | 16 juil. 2019 | 00:48:38 | |
Lou and Ralph discuss internal dealer struggles we are faced in addition to having to fix the cars as well | |||
| "Who needs functional air conditioning anyways?"............... | 09 juil. 2019 | 00:41:08 | |
Lou and Ralph discuss dealership haptics and frustrations with customers that try to get around car repairs. | |||
| "Livin The Dream" | 02 juil. 2019 | 00:54:20 | |
Lou and Ralph discuss oil change haptics and boo boo's | |||
| What are these boys babbling about............. | 25 juin 2019 | 00:54:05 | |
Lou and Ralph discuss some nonsense | |||
| I would like a medium *&#*&^**@@&^# please............. | 21 juin 2019 | 00:55:50 | |
Lou and Ralph discuss random topics and try to stay on point. | |||
| Good customer, Bad deal....................... | 04 juin 2019 | 00:56:17 | |
Lou and Ralph interview their first guest, MEESHELL. | |||
| Rule #3.......it's not my fault......... | 22 mai 2019 | 01:10:26 | |
Lou and Ralph discuss accidents that happen in diagnosis and repairs and how they are hidden from customers. | |||
| What do you mean no problem found?!?!............. | 14 mai 2019 | 01:05:05 | |
Lou and Ralph discuss dealership haptics | |||
| Liar Liar, pants on fire.................. | 07 mai 2019 | 00:50:55 | |
Lou and Ralph discuss the importance of telling the truth when you drop your car off to the dealer or repair shop. | |||
| If you do not know how it works, how will you know how to fix it?! | 30 avr. 2019 | 00:53:32 | |
Lou and Ralph discuss the automotive information site called | |||
| I'm sure it's just a fuse.........right? | 23 avr. 2019 | 00:56:18 | |
Lou and Ralph discuss car buying tips and tricks | |||
| Yeah ma?!? | 16 avr. 2019 | 00:55:02 | |
Lou and Ralph discuss past managers and MORE yes MORE quirky employees. | |||
| Your Dad is here.......... | 09 avr. 2019 | 00:59:11 | |
Lou and Ralph discuss dealership haptics Knowing the owner should have no bearing on the process. You should be paying full service charge for your friend’s services. We cannot stress enough that car repair is something that you do not want to skimp on When purchasing cars all of the common thoughts of 1 owner Low miles Never seen rain Garaged None of that actually matters nor are they always good scenarios You WILL get what you pay for at FREE replacement services MEN, it is time to be MEN and learn how to do common repairs such as wipers and batteries and bulbs Ladies it is a good idea to learn as well Do NOT go to parts stores for car repair or diagnostics that is a big NO NO You WILL get what you pay for when you find the same parts such as tires and OEM parts from wholesale places they are NOT the same as some big chain store parts or dealers. Tire warranty is a fallacy there is no such thing , good luck getting a tired warranty. If you have low profile tires please be careful around potholes it can cost you HUNDREDS in repairs Customers if you drop your car off for repair, they will have to drive it to diagnose issues so trust that they will do the right thing Clearing a fault code does NOTHING but CLEARS the code, it came on once it WILL come on again Stop erasing fault codes for no reason Salesman need to please spend extra time showing customers how to work the cars and normal operation Again appointments mean nothing Treat all of your clients with respect and take care of each of them no matter what, you never know who knows who,
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| Bawitdaba da bang da bang diggy diggy SMASH #%@$#^%@^#% | 02 avr. 2019 | 00:58:31 | |
Lou and Ralph discuss accidents that happen inside the shop Lou talks about “Dirty oil guy” , instead of arguing with customers just help them understand the process and how everything in the car world is in the “Gray area” If a customer does not believe you did something, then walk them through the repair and explain the reason they see what they see. Making customers for life does take a special kind of person with the special kind of people skills Lou talks about “THE GIFT” ….. or is it……… Nickname your customers, it helps the day go by making fun of others. We don’t judge but man we make fun of. Be careful to tell customers that you will monitor items, it may become a burden. And customers, sometimes its worth your time just to fix the issue instead of constant returns for checkups. Courtesy snacks does not mean take the hole fecken table of snacks! When I worked at ford………….no one cares bro………….. Ralph screws Lou out of Vanilla Ice tickets, fecken arsehole……. Ralph talks about something zzzzzzzzzzzzzzzzzzzzzzz J G wagon ladies, some customers are very memorable. Especially the ladies J Strippers cars always have some goodies hiding Be careful with jewelry and cars we broke a glass just by tapping a ring on it, Also anytime you are working on or near airbags be sure to disconnect power Kid rock coming to purchase a car and the employee fu**ed it up Make smart purchases with your car choices, do not buy outside of your means, no one cares what kind of car you drive. Try and keep a 10% emergency fund starting at $2500 and up it $1k for each 10K of value of the car. That way you are covered. So somewhere between $2500 minimum to about $6k max. That way you are covered In an automotive emergency. If you are on a retirement income, then do NOT choose pricey cars. Lou talks about his mess ups, the only reason I know how to do everything right is because I have done everything wrong, every which way. Redneck brings Lou the meat! Lou has had plenty of accidents hisself. | |||
| Where's the other guy?! | 26 mars 2019 | 00:49:06 | |
Ralph takes control and does the intro Lou explains his past Always be grateful to those that helped you Lou’s experience ranges from shady shops to very honest shops Parts people are whack jobs 9/10 times We love you parts guys but we would love you more if you did you fecken job Put the fecken roller blades down, get out of the hammock and do your damn job Bush in the trunk ,bush is fecken up. From co worker to law and order svu, keep a close eye on all your close co workers everyone has their secrets Uncle Joe where are you we miss you man Mice poop everywhere, no matter how long or short you store your car mouse will get into the car someway somehow
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| You can call me Big Bear...... | 19 mars 2019 | 00:48:55 | |
Loaner cars and we love the people that know how to abuse the system Firings are blessings in disguise most times Lou discusses more of his history Ralph tells of his automotive career beginning When you set goals make sure you do not let anyone stand in your way You do what it takes to get what you want out of life, it worked for us it can work for you Set your goals high and you will be surprised how far you get The forklift industry is just as lucrative as the automotive industry with way less pressure Ways to creep on the ladies to spice up the workday Dealerships have their own internal struggles, you think you have it bad with the dealer stealing from you, how about the internal employees stealing from the dealer. It happened all too often with higher up management Never hire someone to do a job that you do not know how to do yourself, that is when thievery happens Lou and Ralph start to shoot the shit on some ol times We may have frequented the gentleman’s club a little too often Lou talks about harassing co workers so if he ever turns up missing you will not be surprised Facebook- Stealership Stories | |||
| Why are you charging me for diagnosis? | 12 mars 2019 | 00:45:50 | |
Smelly co-workers Crazy diagnosis issues The diagnosis path and why we charge for diagnosis How long it actually takes to get a car , look it over, diagnose it and submit for an estimate Tech tips on how to avoid comebacks If the car is in your possession take a few minutes to add air to tires and check all fluids If you need diagnosis help or a second opinion find LOU at | |||
| My car needs what?!? | 04 mars 2019 | 00:47:34 | |
Ralph and Lou discuss cars failing out of nowhere. | |||
| The world of Warranty | 26 févr. 2019 | 00:53:06 | |
Ralph and Lou discuss Warranty. Only the manufacturer can WARRANTY anything. Any purchased warranties are nothing more than insurance policies When shopping for an extended warranty you want to know what they cover as well as fluid and hardware items if needed for the repair Everyone is responsible for the diagnosis fee until the failure is determined to be warrant-able or not Be careful with used car lots. When the sticker says “Remainder of manufacturer warranty” it could just be a limited amount Of parts under the emission warranty Physical damage will not be covered under warranty BUT if you have quite a good report with your service center sometimes they can work their magic to claim items otherwise J Dealerships do have a goodwill warranty that can cover items after the original warranty is over Types of warranty's · Manufacturer · Emissions · Certified pre owned · Manufacturers extended warranty · Aftermarket warranty · Goodwill warranty | |||
| The importance of oil changes and following maintenance requirements | 19 févr. 2019 | 00:52:01 | |
Lou and Ralph discuss - | |||
| Stealership Stories and why did we name it that? | 11 févr. 2019 | 01:12:45 | |
Lou and Ralph dive into the meaning behind Stealership Stories. Why you should not be so defensive or offensive to service personnel. | |||
| The inner workings of a repair or maintenance estimate | 05 févr. 2019 | 00:59:55 | |
Ralph and Lou discuss how Technicians get paid and how that affects your estimates. We explain how an estimate comes to be and what questions you should be asking.
We discuss road testing customers cars and how treating the customers personal possessions will affect not only your personal relationship with the customer but also your integrity and credibility. | |||
| Relationship building between the client and the service facility | 24 janv. 2019 | 00:53:00 | |
Ralph and Lou Discuss people getting ripped off from mechanics, why people get frustrated with the mechanic shops. When taking the car to the shop, as hard as it is, you must entrust the shop with the hopes that they have their processes and procedures in place. You hope the technicians are trained/experienced and knowledgeable with your make and model. If you feel that you have to tell your mechanic or advisor what to fix, then maybe it’s not the right place to be going to. The customer causes a lot of their own frustrations. Don’t hide your expectations as a client, as a service provider you must set the expectations as well. Communication is key!!!!!! Building a relationship with your service station takes time but the payoff on both ends is worth it. Do not buy a car without being informed of common repairs and maintenance costs. When you tell a shop what you THINK is happening or the car needs, then it can actually ruin their processes of diagnosis and lead them to think that the info you have provided them is what the car actually needs. The best scenario is to take your car to the shop, tell them as much info you know about the problem you are experiencing and let the shop do their job and diagnose the car. Once the issue is found, you are more than welcome to dig deeper and ask why and how they came to that conclusion, and what is the safety net if the diagnosis is not correct? Will parts be reimbursed? Will the repair be comped? Clients are treated like family, Customers are not. Change your mindset and your business will thrive. Please subscribe and leave a 5-star review! Please email with questions, comments and concerns!!! Stealership Stories | |||
| Introduction to "Stealership Stories" | 23 janv. 2019 | 00:44:46 | |
Please email us: stealershipstories@gmail.com | |||