Explore every episode of the podcast Service Drive Revolution with Chris Collins
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Dealership Pretax Profit Down 33% | SDR #302 | 02 Sep 2024 | 00:20:52 | |
In today's episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty dive into a critical issue affecting dealerships across the country—dealership pretax profit is down a staggering 33%! They'll explore the factors contributing to this decline, from market pressures to internal inefficiencies, and discuss what dealership owners and managers can do to turn the tide. Tune in for actionable insights, expert opinions, and the latest industry trends that could help your dealership navigate these challenging times. #automotiveindustry #automobile #dealership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Credit Card Fees in the Service Drive | 30 Aug 2024 | 00:05:25 | |
The industry is grappling with credit card fees in Service Drives. It's a challenge many are struggling to address effectively. In this Drive By, we explore a common hurdle: balancing costs with customer satisfaction. We cut through the confusion, offering insights on pricing strategies that work for both dealerships and customers. Learn about an approach that can help avoid awkward conversations and foster long term customer relationships. It's not about hiding costs, but about smart, transparent pricing that benefits everyone. Discover how to turn a common industry challenge into an opportunity for better customer service and improved profitability. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Service Department Culture vs Chaos | SDR #297 | 29 Jul 2024 | 00:42:51 | |
Is your Service Department's focus on "culture" secretly sabotaging your success? In this eye opening episode of Service Drive Revolution, Chris Collins exposes the hard truth about what really drives high performing teams. Discover why prioritizing happiness over results could be your biggest mistake, and learn what true Dealership culture looks like. We're challenging everything you thought you knew about leadership in Fixed Ops. Watch now to find out if your "great culture" is actually holding you back from peak performance and profitability. #culture #culturetransformation #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Mastering Service Advisor Communication | 26 Jul 2024 | 00:10:39 | |
| How Will AI Affect Your Service Department? | SDR #296 | 22 Jul 2024 | 00:48:22 | |
Is your Dealership AI ready? In this episode of Service Drive Revolution, Chris Collins explores how artificial intelligence is transforming the automotive service industry. From AI powered diagnostics to dynamic pricing strategies, we dive into the potential of this technology. Discover how AI could enhance your Technicians' skills, supercharge your Service Advisors, and unlock new marketing opportunities. #artificialintelligence #automotiveindustry #ai 0-00 - 9:00 Intro 9:00 - 17:58 News 17:58 - 48:21 AI In Your Automotive Business Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Should Dealers Give Employee Discounts? | 19 Jul 2024 | 00:12:26 | |
In this Drive By Q&A, Collins tackles the tricky topic of employee discounts at Dealerships. Should staff get special pricing on service, parts, and vehicles? Chris shares his philosophy on creating a culture where employees feel valued and connected to the brand they represent. Learn why the employee parking lot matters, how discounts can boost morale and sales, and where to draw the line to prevent abuse. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295 | 15 Jul 2024 | 00:52:58 | |
In this episode of Service Drive Revolution, we tackle the challenges faced by new Service Managers in Dealerships. Chris Collins and the team dive into the essential strategies for success, revealing why many new Managers struggle and what they should really focus on. We discuss the two key factors that truly matter in running a profitable Service Department, the importance of systems over individual talent, and why playing offense is crucial. Learn why understanding financials is critical, how to build a culture of accountability without losing your team's respect, and why aiming for your own full potential is the only way to truly succeed in this role. 0:00 - 7:18 Intro 7:18 - 12:51 The News 12:51 - 53:06 New Service Manager? Avoid These Pitfalls and Drive Success newservicemanager #success #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Should You Charge for Unverified Diagnoses? | 12 Jul 2024 | 00:11:13 | |
In this Drive By episode of Service Drive Revolution, Chris Collins tackles a crucial question about charging diagnosis fees when Service departments can't duplicate the customer's concern and make a diagnosis. Discover how to balance customer satisfaction with fair compensation for your service team's time and effort. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294 | 08 Jul 2024 | 00:41:08 | |
In our latest Service Drive Revolution episode, we tackled a challenge many of us face daily: making selling easier in the Service Drive. We've all experienced that awkward moment trying to explain additional services to a customer while juggling multiple appointments. Our discussion did a deep dive into this reality, exploring how to build rapport before jumping into maintenance recommendations. Throughout the episode, we highlight five simple system focuses that set our Service Advisors up for success. It's not just about telling them to be proactive; it's about fostering an environment where proactivity thrives. #automotiveindustry #sale #selling Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | How To Handle Body Shop Warranty Claims | 05 Jul 2024 | 00:09:24 | |
In this episode of Service Drive Revolution, we dive deep into the five most common mistakes Dealers make that could be costing their Service Departments big time. From misplaced priorities to outdated compensation models, we uncover the hidden pitfalls that many dealerships fall into. We also discuss current industry trends, including rising interest rates and their impact on car sales. If you're a Dealer Principal, General Manager, or Fixed Ops Leader, this episode reveals crucial insights that could transform your Dealership's performance. serviceadvisor #automotiveindustry #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| 5 Critical Mistakes Dealers Make: Is Your Service Department at Risk? | SDR #293 | 01 Jul 2024 | 00:42:22 | |
In this episode of Service Drive Revolution, we dive deep into the five most common mistakes Dealers make that could be costing their Service Departments big time. From misplaced priorities to outdated compensation models, we uncover the hidden pitfalls that many dealerships fall into. We also discuss current industry trends, including rising interest rates and their impact on car sales. If you're a Dealer Principal, General Manager, or Fixed Ops Leader, this episode reveals crucial insights that could transform your Dealership's performance.
0:00 - 10:00 July 4th Festivities 10:00 - 19:00 News 19:00 - 40:00 5 Mistakes Dealers Make #serviceadvisor #automotiveindustry #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Can You Be a Service Advisor Without Car Knowledge? | 28 Jun 2024 | 00:09:40 | |
In this week's Drive By, Chris Collins tackles a burning question: Can you become a successful Service Advisor without extensive automotive knowledge? Discover why people skills trump technical expertise in the Service Drive, and learn how to leverage your strengths to excel in this role. Whether you're considering a career change or looking to improve your Service Advisor skills, this episode offers invaluable insights into what really matters in the service department. Tune in for Chris's candid advice on navigating the path from novice to top performing Service Advisor. #carparts #carskills #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Are You Ready for 14 Year Old Cars? | SDR #301 | 26 Aug 2024 | 00:25:23 | |
In this episode of the SDR podcast, we dive into a pressing question: Are car dealers ready to service a growing fleet of 14-year-old vehicles? With the average age of cars on the road steadily increasing, many owners are holding onto their vehicles longer than ever before. This trend presents both challenges and opportunities for car dealerships. We'll explore how dealers are adapting (or failing to adapt) to the rising demand for maintenance and repair services on older models. We'll discuss the implications for parts availability, technician expertise, and customer service, as well as the strategies some dealers are using to stay ahead. Join us as we investigate whether the industry is truly equipped to handle the aging automotive landscape. #sunbit #usedcars #usedcarsforsale Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292 | 24 Jun 2024 | 00:33:59 | |
Ever wonder why some Dealership Service Departments are flooded with top talent while others struggle to hire? In this episode of Service Drive Revolution, Chris Collins reveals the 5 key factors that make Techs and Advisors either flock to your shop or run for the hills. Are you unknowingly repelling top talent? Or worse, driving away your best team members? We're tackling the hot button issue of Dealership service recruitment head on. Whether you're a Service Manager, Advisor, or Dealership Owner, this episode could be the game changer you've been waiting for. #hiringnow #hiringstrategy #serviceadvisor #servicewriter 0:00 - 11:38 New Leadership Book and Country Fun! 11:38 - 16:08 News 16:08 - 34:06 5 Reasons Techs and Advisors Will Come Work For You Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Service Drive Revolution Announcement | 06 May 2024 | 00:00:49 | |
| The Secret to Exceptional Customer Communication in the Service Drive | SDR #291 | 29 Apr 2024 | 00:30:21 | |
In this episode of Service Drive Revolution, Chris Collins unveils the secret to exceptional customer communication in the Service Drive. If you've ever struggled with keeping your customers informed and satisfied, this is a must-watch.Discover the common pitfalls that Advisors and Managers fall into when it comes to communication and learn how to avoid them. Chris shares real-world examples and practical strategies that you can implement immediately to take control of your conversations and boost customer loyalty.From setting expectations to building trust, this episode covers it all. You'll walk away with a newfound understanding of what it takes to be a master communicator in the Service Drive. #CustomerCommunication #ServiceDrive #AutomotiveIndustry #CustomerSatisfaction #ServiceAdvisors 0:00 - 9:00 Jet Ski's and Moving to Vegas? 9:00 - 14:00 News 14:00 - 30:00 The Secrets To Good Customer Communication Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Q & A | Making Service Contracts Easy | 26 Apr 2024 | 00:05:38 | |
In this episode of Service Drive Revolution Drive By, Chris Collins tackles the question of how to efficiently navigate service contracts in a Dealership Service Department. Discover strategies for streamlining the claims process, increasing Advisor and Technician efficiency, and minimizing the time spent on hold with warranty companies. Learn how dedicating an administrator to handle claims can help you process more contracts in less time, and find out how to build strong relationships with warranty providers to expedite the approval process. If you're looking to boost your service contract efficiency and keep your team focused on delivering top-notch service, this episode is a must-watch. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| How to Build a Top Dog Service Team in Your Dealership | SDR #290 | 22 Apr 2024 | 00:31:24 | |
In this episode of Service Drive Revolution, Chris Collins reveals the secrets to building a Top Dog Service Team in your Dealership. Discover the key traits to look for when hiring Service Advisors and Technicians, and learn how to create a culture of excellence that fosters high performance. Chris shares his insights on the importance of focusing on outcomes, how Managers who aren't top performers themselves often struggle to attract and retain top talent, and the "mirror effect" that can hold Managers back from building a team of superstars. If you're tired of settling for mediocrity in your Service Department, this episode is a must-watch. #bestinshow #entrepreneur #entrepreneurship 0:00 - 8:00 Electronic License Plates and Video Inspections 8:00 - 15:00 News 15:00 - 31:00 Best In Show Hiring Practices Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq J oin our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know! | 19 Apr 2024 | 00:19:20 | |
You don't want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today's show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you're nervous about starting the job or you're an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you're looking for. What advice do you have for new Service Advisors? Or if you've just started, share your concerns in the comments down below! Don't forget to like and subscribe. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Unreasonable Hospitality with Will Guidara | SDR #289 | 15 Apr 2024 | 00:33:24 | |
In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels. #hospitality #unreasonable #willguidara Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Q & A | From The Express Service Advisor To The Main Shop | 12 Apr 2024 | 00:06:30 | |
In this episode of Drive By, Chris Collins and Christian answer a question from Josh, a young Service Advisor who has quickly progressed from express service to the main Service Drive at his Toyota dealership. Chris and Christian provide insights on how to successfully navigate this transition, emphasizing the importance of building relationships with customers, regardless of the type of service they require. They also discuss the challenges of a split floor system and offer advice on how Josh can continue to nurture the connections he's made with his express service customers. Tune in to learn valuable tips for express Service Advisors looking to take their skills to the next level in the main shop. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288 | 08 Apr 2024 | 00:34:42 | |
In this episode of Service Drive Revolution, Chris Collins explores the crucial difference between being a teacher and a preacher as a Service Manager, emphasizing the importance of adopting a teacher mindset for effective Service Manager training and creating a thriving, high performance team. Chris shares insights on the pitfalls of falling into the "preacher" trap and discusses practical strategies for becoming a true teacher, including focusing on fundamentals, creating systems for ongoing development, empowering your team to take ownership, and leading by example. This episode is packed with valuable tips and actionable advice to help Service Managers transform their management style and unlock their team's full potential.
0:00 - 3:50 Engagements and Getting Old 3:50 - 17:29 News 17:29 - 34:50 Be a Teacher, Not a Preacher leadershipdevelopment #teacher #leadership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | How Parts Managers Can Drive Service Sales and Boost Profits | 05 Apr 2024 | 00:06:18 | |
In this week's Drive By episode of Service Drive Revolution, Chris Collins tackles a question from Travis, a Parts Manager at a Korean dealership in Canada. Travis asks how he can help drive parts sales and boost production in the Service Department, recognizing that the success of the Service Department is tied to his own success. Chris offers brand specific advice for Korean dealerships such as offering hose and belt accessory kits with engine replacements, as well as general tips like creating fun incentives and specials for the Service Department to sell accessories. He also suggests that Parts Managers can help Service Departments hire Technicians by leveraging their wholesale drivers. Tune in to learn more about how Parts Managers can rev up sales and drive profits in the Service Department. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - h ttps://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Better Way for Service Managers to Price Internal/Captive Labor | 23 Aug 2024 | 00:05:30 | |
In this Friday Drive By, Chris Collins tackles a crucial question about internal pricing that could revolutionize Dealership profitability. This episode delivers the truth about why discounting internal work is a profit killer. Chris explains why Service Departments need to stop being the Dealership's discount store. It's a must watch for anyone looking to boost their operation's bottom line. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287 | 01 Apr 2024 | 00:33:31 | |
In this episode of Service Drive Revolution, Chris Collins and Christian tackle the silent killer plaguing Service Departments: comebacks. Chris shares proven strategies to create a comeback free culture, starting with the hiring process and emphasizing accountability. By tracking comebacks, addressing them urgently, and using a scoring system, you can eliminate comebacks and boost customer loyalty, profits, and your reputation for quality. Don't miss this game changing information that could save your dealership thousands of dollars and countless headaches. 0:00 - 6:00 Chris and Family 6:00 - 14:00 Christian Engaged 14:00 - 33:30 Eliminate Comebacks #servicemanagement #hiring #dealershipbusiness Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Overcoming Negativity from Staff After a Dealership Acquisition | 29 Mar 2024 | 00:08:36 | |
In this episode of Drive By, Chris Collins tackles a question from a caller who recently acquired a few dealerships and is struggling with negativity from the staff. Chris shares his insights on how to handle this common issue, drawing from his experience with multiple dealership acquisitions. Learn strategies for overcoming resistance to change, building a positive culture, and getting your new team on board. If you're considering a dealership acquisition or facing similar challenges, this episode is a must watch! Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Is Technology Hurting Your Service Department Communication? | SDR #286 | 25 Mar 2024 | 00:44:07 | |
Is technology hurting communication in your service department? In #ServiceDepartmentCommunication #CustomerExperience Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Q & A | Advisor Pressured into Warranty Fraud: What Should They Do? | 22 Mar 2024 | 00:15:39 | |
In this episode of Drive-By, an anonymous Service Advisor calls in with a pressing question about being pressured by their Service Manager to commit warranty fraud. Chris Collins and Coach Christian discuss the prevalence of warranty fraud in the industry, potential consequences, and the importance of doing the right thing, even if it means losing revenue or parting ways with a client. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Are Video Inspections KILLING Your Service Sales? | SDR #285 | 18 Mar 2024 | 00:47:26 | |
In this episode of Service Drive Revolution, Chris Collins and Coach Christian explore the controversial topic of video inspections and tablets in the Service Department. They discuss the common pitfalls and reveal how, when implemented correctly,video inspections can be a powerful tool for building trust, increasing efficiency, and driving sales. Tune in to learn the truth about video inspections and how to make them work for your business. 0:00 - 13:00 Christian's Huge Announcement 13:00 - 19:00 News 19:00 - 47:26 Are Video Inspections KILLING Your Service Sales? #videoinspections #tablets #trust Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Q & A | Are You Losing Customers Over Pricing? | 15 Mar 2024 | 00:09:13 | |
In this episode of Drive By, Chris tackles a tough question from Michael in Arkansas about effective labor rate (ELR) and pricing concerns. Michael's shop recently raised their door rate, but Advisors are worried the price increase is causing them to lose customers. Chris digs into the root causes of customer loss and shares insights on how to navigate pricing while providing value. He also reveals the ideal ELR shops should aim for. Tune in to discover Chris' advice for Michael and learn how to approach pricing in your own shop. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Eliminating Negative Advisor Attitudes | SDR #284 | 11 Mar 2024 | 00:28:36 | |
Do you dread coming into work some days because of your Advisor's bad attitude? This common issue can spread negativity and tank profits quickly if left unaddressed. In this video, Chris Collins tackles the touchy topic head on of what to do when you don't like your Advisor's attitude. He shares key insights on eliminating bad attitudes through proactive management, hiring for hospitality, and creating a positive culture. You'll gain actionable tips on turning around negative energy to get your Service Department back on track to maximum morale and profits. 0:00 - 8:00 Chris Goes To The Hospital 8:00 - 13:00 News 13:00 - 28:00 Eliminating Negative Advisor Attitudes Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Q & A | How to Set Customer Expectations for Service Delays | 08 Mar 2024 | 00:07:15 | |
In this episode of Drive By, a question comes in from Brian asking the best way to address long service delays at vehicle pickup. Chris and Christian explain why outlining challenges early and framing realistic timelines upfront is vital for an enjoyable customer experience down the road. Learn their tips for proactive communication, flexibility based on customer preferences, and exceeding expectations through the service process. Mastering advance notice and transparency allows advisors to grab hold of hurdles before they hurt CSI scores Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| What To Do When Your Service Manager Isn't Cutting It | SDR #283 | 04 Mar 2024 | 00:31:48 | |
Things going downhill with your Service Managers? Chris and Christian deliver blunt advice for fixing—or replacing—an underperforming Service Manager. Learn the inside scoop on why a staggering 50% get replaced each year and the key reasons managers fail to deliver profits. Discover straightforward steps to get struggling Managers back on track through proper training and accountability. But don't wait too long to make the tough call if needed—act now before customer satisfaction and your bottom line take a big hit. This transparent talk tackles "fixing underperforming Service Managers" head on! #autoshop #dealershipbusiness #cars 0:00 - 4:00 Chris is speaking at an event! 4:00 - 10:00 Christians new mouth device 10:00 - 30:00 What To Do When Your Service Manager Isn't Cutting It Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Q & A | Training Service Staff Without Sacrificing Output | 01 Mar 2024 | 00:10:49 | |
Managing automotive shop workloads while still advancing technician and service advisor skills poses a common struggle. In this Drive By episode, Chris Collins takes on two insightful questions -one on balancing tech training and capacity as staff shrinks, another on cementing advisor relationships during sales and vehicle walks. His answers touch on adding headcount, taking a long-term view of development, and orchestrating shop flow through defined processes and clear communication. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Dealership Economic Hurricane Survival Plan | SDR #300 | 19 Aug 2024 | 00:32:46 | |
Welcome to Service Drive Revolution! Chris Collins sits down with coach Christian to craft a survival plan for the looming economic hurricane that could impact dealerships across the industry. As economic uncertainties brew on the horizon, Chris and Christian dive into practical strategies and actionable insights designed to help dealerships weather the storm. From optimizing service drives and enhancing customer retention to streamlining operations and fortifying financial health, this episode equips you with the tools you need to stay resilient and thrive despite the impending challenges. #automotiveindustry #economics #serviceadvisortraining Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| How To Maximize Your Mobile Service | SDR #282 | 26 Feb 2024 | 00:31:09 | |
Wondering how to maximize mobile service revenue and profitability? Chris Collins draws on decades of dealership experience to break down the principles and strategies to make your Mobile Tech department a thriving profit center. Learn the vital keys around mindset, efficiency, commitment and creative pricing that separate the most successful mobile offerings. If you're leaving easy revenue on the table with your current mobile rollout, it's time to turn things around. 0:00 - 12:00 Should you only participate in events that you think you can win? 12:00 - 18:00 News 18:00 - 31:00 How to maximize your mobile service Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Q & A | First Day Tips for New Auto Shop Employees | 23 Feb 2024 | 00:05:57 | |
Service industry expert Chris Collins answers a question on the best approach for starting a new auto shop job. He provides insider tips on making a great first impression with empathy, listening, and being yourself. Chris explains why leading with positive energy and interest in others works better than misguided tough guy tactics. This video covers top first day advice for Service Techs, Service Writers, and any Dealership employees. Learn the right mindset to launch your automotive career. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: | |||
| Q & A | Service Advisor Customer Communication | 16 Aug 2024 | 00:08:43 | |
In this Drive By episode, Chris Collins tackles a crucial question about balancing customer expectations with upselling opportunities. Discover how effective Service Advisor communication can lead to better maintenance sales, even when dealing with extended service times. Learn why honesty and a customer first approach are key to successful upselling in the Service Department. Chris shares insights on the importance of believing in maintenance and how to present it as a benefit to customers. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Lessons for Service Advisors from McDonald's | SDR #299 | 12 Aug 2024 | 00:31:10 | |
In this episode of SDR we explain how the principles of consistency, efficiency, and customer experience at McDonald's can be applied to enhance the service advisor role. Tune in to learn how the golden arches can guide you to service excellence! #mcdonalds #fastfood #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Service Advisor Pro Tip: Turn Brand Complaints into Customer Loyalty | Fixed Ops | 09 Aug 2024 | 00:07:35 | |
Ever had a customer bash your brand over a repair? In this Drive By, we tackle the age old question: How do Service Advisors turn brand complaints into customer loyalty? Learn the art of reframing negative experiences, building rapport, and using analogies to soften the blow of unexpected repairs. Discover why making friends is more important than fixing cars, and how empathy can transform your customer service game. Whether you're a seasoned Service Advisor or new to the Fixed Ops world, this episode is packed with practical tips to boost your CSI and keep customers coming back even when things go wrong. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Why Are Service Managers In A Broken System? | SDR #298 | 05 Aug 2024 | 00:29:10 | |
Wake up, Dealership owners! Your Service Department is bleeding money, and you might not even know it. In this episode of Service Drive Revolution, we're exposing the brutal truth about why most Service Managers are set up to fail from day one. We're talking financials, reverse engineering profits, and why your Fixed Ops might be the only thing keeping your Dealership alive in the coming years. Plus, we've got the inside scoop on which trucks mechanics say to avoid. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- p For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | The Hidden Differences Between a Service Advisor and Collision Estimator | 02 Aug 2024 | 00:07:35 | |
Ever wonder why collision estimators and service advisors seem to play by different rules? In this Drive By episode, Chris Collins breaks down the crucial differences between these two automotive roles. Discover why collision shops replace parts that service departments might repair, and learn how insurance companies influence these decisions. Whether you're in Fixed Ops or body shop management, this insight could change how you approach customer service and profitability in your Dealership. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| SDR # 316 Auto Industry High Performers vs. Low Performers | 12 May 2025 | 00:42:58 | |
In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value! Key Takeaways: - Discover the critical role of mindset in driving performance across roles like technicians, managers, and advisors. - Learn about "locus of control" and how top performers take ownership while low performers make excuses. - Uncover telltale signs of high and low performers, from proactive communication to embracing coaching. - Hear real-world insights on turning stores around in just 90 days by making one pivotal choice. Grab a notepad and get ready to take notes! Whether you're a service manager, advisor, or technician, this episode is packed with actionable advice to elevate your performance and transform your service department. OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq
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| SDR #315 With Automotive Expert Glenn Lundy! | 14 Apr 2025 | 00:40:25 | |
🚗 Glenn Lundy Is BACK! Masterclass on Leadership & Dealership Culture. Welcome to Service Drive Revolution — your go-to show for leadership, innovation, and laughs from the heart of the automotive world. In this episode, we're joined by none other than Glenn Lundy, the powerhouse behind the 800% Elite Automotive Club and host of the wildly popular Rise & Grind morning show. 💥 Buckle up — this one is packed with insights, surprises, and Glenn's signature high-octane wisdom. We talk: The art of being extraordinary in customer service Lessons from our epic team trip to London 🇬🇧 (and how art, culture, and travel elevate business) What modern dealerships MUST do to scale sustainably The top 3 mistakes dealers are making right now Glenn's bold predictions for the 2025 auto market (hint: used car values might skyrocket again 👀) Why adapting with certainty is the most vital skill a leader can have in today's wild world Oh, and a hilarious breakdown of NFL fandom, Raiders heartbreak, and Pete Carroll's immortality 😂 🔧 Whether you're a GM, advisor, or dealership owner — this episode will get you fired up and thinking differently. 🎤 Featuring: Glenn Lundy – Husband to one, father to eight, and the mind behind one of the most progressive dealership coaching movements in North America. 🔥 PLUS: Chris and Christian break down industry headlines, the office birthday food marathon, and why Glenn's motivational grind at 5:30 AM is still legendary. 👇 Timestamps 00:00 – Intro + birthday weight gain 🍰 04:50 – Taking the team to London + leadership insights 13:00 – Glenn Lundy joins the show 16:00 – What separates top-performing dealerships 22:00 – The 3 biggest mistakes in auto retail today 26:00 – Why Glenn started Rise & Grind 30:00 – Glenn's 2025 market predictions (this could change everything) 35:00 – Why service departments are still stuck in the past 38:00 – Virtual event preview: Leadership through adaptation 39:40 – Closing laughs + Raiders prayers 🙏 👉 Like this episode? Don't forget to subscribe, hit the bell, and share it with your dealership team. 📞 Have a question for the show? Call us at 833-3-ASK-SDR and we might feature YOU in an upcoming episode! 🛠️ Want to level up your team with elite training & tools? Visit: https://www.chriscollinsinc.com #ServiceDriveRevolution #GlennLundy #Leadership #DealershipTraining #AutoIndustry #RiseAndGrind #ChrisCollins #FixedOps #UsedCars #Motivation #Adaptability #CustomerExperience #BusinessGrowth #AutomotiveLeadership | |||
| The Dealership Business Model Part 3 | SDR #309 | 21 Oct 2024 | 00:24:52 | |
This episode covers the key drivers that fuel dealership profitability, including revenue streams, cost control, and the integration of service departments with sales. They also explore real-world examples of how top dealerships are adapting to new market conditions and technology to stay competitive. Whether you're running a dealership or aspiring to lead one, this episode offers practical strategies for optimizing your business model in today's rapidly evolving industry. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| The Dealership Business Model Part 2 | SDR #308 | 14 Oct 2024 | 00:36:08 | |
In Part 2 of our deep dive into The Dealership Business Model, Chris Collins and Christian Lafferty break down the critical elements that can make or break a dealership's success. From streamlining operations to optimizing profitability, this episode explores how different departments – service, parts, and sales – contribute to the bigger picture. The hosts share actionable strategies to improve efficiency, increase customer retention, and boost the bottom line. Whether you're running a dealership or working in one, this episode is packed with insights that will help you understand and maximize your dealership's full potential. Don't miss it! 0:00 - 13:00 Intro and Chris's Best Customer Service Experience 13:00 - 19:00 Intentionally Creating an Experience 19:00 - 35:26 Systems in the dealership to use for a better experience. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | How to Teach an Old Advisor New Tricks | 11 Oct 2024 | 00:07:32 | |
Chris Collins and Christian Lafferty tackle the age-old question: Can you teach an old dog new tricks? They explore how seasoned veterans in the automotive service industry can adapt to modern techniques and embrace new technologies. From rethinking traditional approaches to overcoming resistance to change, Chris and Christian break down practical strategies for staying competitive in an evolving market. Whether you're a long-time service manager or just looking for ways to innovate in your role, this episode provides actionable insights on how to stay relevant and keep growing. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| The Dealership Business Model Part 1 | SDR #307 | 07 Oct 2024 | 00:39:31 | |
In Part 1, we explore the foundational elements that shape how dealerships operate, from sales to service, and how each department contributes to the overall success of the business. Whether you're a seasoned dealership professional or just curious about the automotive industry, this episode breaks down the key components that drive profitability and long-term success in the dealership world. Tune in to gain valuable insights and strategies that can transform your approach to the business! 0:00 - 3:00 Introduction 3:00 - 6:00 New Office Dog 6:00 - 39:39 The Dealership Business Model Part 1 Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman? | 04 Oct 2024 | 00:11:16 | |
Chris Collins and Christian Lafferty dive into one of the most critical debates in service department management: Should you rely on a dispatcher or a shop foreman to run your operation efficiently? They discuss the pros and cons of each role, how these positions impact workflow, technician performance, and customer satisfaction. If you're looking to optimize your service department, this episode will give you valuable insights to make the right decision for your shop's success. Don't miss out on this crucial conversation! Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: Millionaire Service Advisor also includes our 11-step Circle of Trust System: Join our Facebook Groups: For Fixed Ops -- For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||
| Top Dog 2024 Speaker Will Guidara | SDR #306 | 30 Sep 2024 | 00:33:43 | |
In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels. #hospitality #unreasonable #willguidara Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup | |||