Service Design Podcast – Details, episodes & analysis

How to make your services more inclusive and accessible? Tom Van Hoey from District09 and Yalenka Mariën from Knight Moves share insights from Flanders' City Deal 'E-inclusion by Design,' where they focus on crafting accessible digital tools for 13 Flemish cities. Together, we discuss the importance of small-scale experimentation, encouraging city officials to adopt user-centred approaches, and using storytelling for sustainable collaboration.

How can service design revolutionise maritime logistics? Sanna Vainionpää gladly answers that question as she shares how their 10 years vision concept for Finnish Maritime “Single Window” - named NEMO - enhances efficiency, reduces environmental impact, and optimises port operations. Don’t hesitate to dive into this engaging discussion on the power of service design in the maritime industry. A lot of opportunities lie ahead!

Chu-Yi Vuong — winner of the Service Design Award 2022 for Best Student Project — came up with a service to nudge sustainable choices to consumers. We welcome her in our studio in Ghent to talk about her thesis, her journey into the world of service design and her job as a service designer at IBM iX. Learn how her innovative solution, "Save," can make it easier for consumers to shop for groceries with sustainability in mind.

We continue the keynote talk of Dr. Leyla Acaroglu backstage at the Service Design Global Conference in Copenhagen. We discuss sustainability, systemic change and most of all, actionable steps for us, service designers and humans to make a difference. Take in her inspiration for activating your agency.

In this episode, we share a heartfelt chat with two amazing people from the organising team of the Service Design Global Conference: Peter Nørregård from Playful Innovations and Christina Melander from the Danish Design Center.

Tune in to discover what designing for good means for them, and why having courage as a designer is so important—now maybe more than ever.

Tune in to this special episode where Stina and David pass the torch to Laurens and Jeroen and welcome them as new hosts of the Service Design Podcast. Listen to them reflecting on how Service Design has changed since the beginning of the podcast. We also talk about the change in hosts and what challenges Stina and David are taking on instead!

Next week the Service Design Global Conference 2021 will take place with again a great line-up! This years’ theme is ‘taking a stand’, we talked about the theme and other exciting stuff with two great people from the organising team: Ullah Jones and Agusta Callaway. Get excited about the conference and listen to the episode! Or let us convince you to still buy a ticket with a 25% discount (code: SDGC21_attendee_25%off)

Twisted studio won the ‘professional non-profit’ service design award for their lean approach to service design and prototyping. The project they won the award for is called LaMA, short for Laboratoria Mobiele Alternatieven. A co-creative design process developed to find creative and simple solutions with great impact on mobility issues in small cities.

We spoke with the two founders of Twisted studio; Marlies Deforche & Elisabeth Verhetsel. Because they are our Belgian colleagues, we invited them to our studio!

Read the whole story here: https://www.service-design-network.org/community-knowledge/lama-laboratoria-mobiele-alternatieven

Twisted studio website: http://twistedstudio.be

John Powell is design director at an agency focussed on Artificial intelligence for leading global enterprises and governments. John’s talk was titled ‘We Have Met The Enemy and They Are Us. He talked about the social challenges humans created over the years and how it is time for designers to take responsibility!!