Sell more and lose less - with ECR Retail Loss – Details, episodes & analysis

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Sell more and lose less - with ECR Retail Loss

Colin Peacock

Business

Technology

Frequency: 1 episode/18d. Total Eps: 46

Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.

Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.

This podcast series brings you the latest insights from our research and best practice meetings.

Hosted on Acast. See acast.com/privacy for more information.

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🇬🇧 Great Britain - Management
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https://ecrloss.com/focus-area/retail-loss-safety-and-security/
2 shares
https://www.ecrloss.com/research/self-checkout-research
1 share
https://www.ecrloss.com/blog/scan-and-go-managing-the-audit-process
1 share

https://www.theguardian.com/technology/2023/jul/29/home-office-secretly-backs-facial-recognition-technology-to-curb-shoplifting
1 share

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RSS feed quality

Good

Score global : 79%

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Exception Based Reporting in Retail

Season 3 · Episode 7

Thursday, May 28, 2026 • Duration 16:54

Professor Emmeline Taylor joins Colin Peacock to discuss how Exception Based Reporting (EBR) is being used across retail to tackle staff dishonesty and drive cultural change.

Drawing on a new ECR Retail Loss survey of businesses across 19 countries, they explore the four key data points retailers are using to reduce losses by flagging internal theft: voided items, refunds to the same card, manual discounts and staff loyalty card misuse.

83% of respondents are already using EBR for some form of data analysis around employee theft.

But the conversation goes beyond detection. One retailer showed how transparency and communication around EBR drove deterrence, reducing individual case values from four figures to two.

They also discuss why video integration remains underused, why store managers need ownership of the data alongside central teams, and why EBR needs to extend beyond bricks-and-mortar cashiers to cover order pickers, delivery drivers and third-party fulfilment as fulfilment methods diversify.

Hosted on Acast. See acast.com/privacy for more information.

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Forecourt Crime

Season 3 · Episode 6

Thursday, May 14, 2026 • Duration 11:18

Professor Emmeline Taylor joins Colin Peacock to discuss the latest findings on forecourt crime rom ECR Retail Loss working group meetings.

They explore why pay at pump is not the silver bullet for drive-offs and no means of payment, despite its appeal as a target-hardening measure.

The conversation covers how one retailer combined ANPR technology with better signage and streamlined reporting to achieve a significant reduction in forecourt theft. But a growing problem is undermining ANPR: ghost plates. A recent report suggested one in 15 vehicles across England and Wales is now driving on false number plates.

Emmeline and Colin discuss the governance risks for lone-working forecourt staff, the disparity in loss rates across retailers, and the value of law enforcement partnerships.

They also consider how video analytics could help detect cloned plates in future, and why government action on ghost plates is needed before the problem becomes normalised.

Hosted on Acast. See acast.com/privacy for more information.

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RFID Innovations in Retail

Season 3 · Episode 5

Thursday, April 30, 2026 • Duration 13:20

Dr Susanne Guth-Orlowski of the RAIN Alliance joins Colin Peacock to reflect on the 2025 ECR RFID Innovation Summit in Düsseldorf, hosted by C&A.

Around 70 retailers attended, from those with 20 years of RFID experience to those just getting started.

The conversation covers what stood out: the diversity of RFID use cases across fashion, sports and home retail, the Qualcomm presentation on bringing RFID reading to mobile phones, and how the EU's digital product passport regulation is creating new opportunities for RAIN RFID as a data carrier. They also discuss the innovation showcase featuring startups working on overhead readers, sustainable tags and AI-driven data analysis, and look ahead to the 2026 summit in Madrid.

Hosted on Acast. See acast.com/privacy for more information.

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Loss Prevention Consultancy

Season 3 · Episode 4

Thursday, April 16, 2026 • Duration 17:25

Sophie Wong joins Colin Peacock to talk about leaving corporate life at Coles to launch her own retail loss prevention consultancy, Positively Powered.

She shares the good, the bad, and the ugly of going it alone: from the freedom to think creatively and work across different retail organisations, to the reality of building a business from scratch without a steady paycheck.

Sophie and Colin discuss why loss is everyone's responsibility, why it belongs on the C-suite agenda, and why loss prevention teams cannot solve complex shrink problems without cross-functional support. Sophie also offers practical advice for anyone considering a similar move, covering financial planning, defining a unique selling proposition, and the importance of constantly learning.

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Returns Fraud

Season 3 · Episode 3

Thursday, April 2, 2026 • Duration 18:44

Professor Michael Townsley and Dr Andrew Childs join Colin Peacock to discuss new ECR Retail Loss research into returns fraud and abuse.

Drawing on a survey of nearly 6,000 consumers across four countries and an investigation into dark web fraud communities, they reveal how widespread problematic return behaviours really are, why most offenders experience no friction at all, and the three practical steps every retailer should take now. Topics include wardrobing, Did Not Arrive claims, social engineering of team members, crime scripts, and why environmental messaging may work better than punitive measures.

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Retail Supply Chain Theft

Season 3 · Episode 2

Thursday, March 19, 2026 • Duration 13:12

The scale of retail supply chain theft is hard to ignore. With some retailers reporting $200 million worth of freight on the road on any given day, even a small percentage of loss translates into significant financial damage. Yet many businesses still allocate minimal resources to tackling the problem.

In this episode, Professor Emmeline Taylor draws on her research into freight crime and findings from a recent ECR Retail Loss working group to explore why this area of loss has been overlooked and what can be done about it.

From the dramatic jump-up in thefts captured on video to the quieter threat of agency drivers infiltrating supply chains, the discussion covers a wide range of tactics used by offenders and the practical countermeasures available to retailers.

The conversation also touches on GPS tracking, pallet recognition technology, tamper-proof packaging, and the importance of cross-functional collaboration between loss prevention, logistics, and law enforcement.

Hosted on Acast. See acast.com/privacy for more information.

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Predicting Inventory Record Inaccuracies

Season 3 · Episode 1

Tuesday, March 3, 2026 • Duration 12:39

Predicting inventory inaccuracies is a practical way for retailers to target the items most likely to be wrong, rather than counting everything equally.

Colin Peacock speaks with Aris Syntetos, Yacine Rekik and Christoph Glock about a decade of ECR research into inventory record inaccuracy, why it matters for availability and loss, and what interventions can make a difference.

They share headline figures on how widespread record errors can be, how sales can be affected, and how prediction can help retailers prioritise audits and action.

They also discuss the Mastering Inventory Accuracy In Retail leadership training that three professors are running for ECR Retail Loss on 9-10 December.

Hosted on Acast. See acast.com/privacy for more information.

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Facial Recognition

Season 2 · Episode 8

Thursday, September 11, 2025 • Duration 13:06

Facial recognition is delivering serious results—one retailer reported a 25% drop in shrink—but it’s still on shaky ground.

Professor Emmeline Taylor and Colin Peacock return to explore the real-world complexities of deploying this technology, from shared watchlists and legal grey areas to misidentifications that can make headlines.

As more retailers turn to facial recognition, getting the human touch right is crucial: who gets notified, how they respond, and how trust is maintained.

With a code of practice now on the table, this is a must-listen for anyone working through their own policies for facial recognition.

Hosted on Acast. See acast.com/privacy for more information.

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Staff Dishonesty and Internal Theft

Season 2 · Episode 7

Thursday, August 28, 2025 • Duration 16:44

Internal theft is responsible for a huge chunk of retail loss—yet only 2% of cases ever come to light.

Professor Emmeline Taylor joins Colin Peacock to discuss the rising complexity of staff dishonesty, from sweethearting and fake returns to collusion at self-checkouts and e-commerce touchpoints.

Drawing on new ECR research, she explores how smarter comms, not bigger budgets, could make the biggest difference.

Think nudges over finger-pointing—reminding colleagues of the risks, responsibilities and shared values.

If retailers can deliver even a small shift in behaviour the potential savings could be enormous.

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Quick Commerce

Season 2 · Episode 6

Thursday, August 14, 2025 • Duration 16:20

What happens when someone orders five beers and a bag of crisps to arrive within 15 minutes but the store only has four beers?

Professor Daniel Corsten joins Colin Peacock on the podcast to dissect the economics and challenges of quick commerce. And why they so often don’t add up.

From soaring labour costs to out-of-stocks and substitutions, it’s a model that struggles to work in higher-wage markets.

Daniel shares fresh insights on where picking costs stack up, the hidden toll of substitutions, and the smart interventions that might make fast fulfilment more viable.

A timely reality check for retailers chasing speed and customer satisfaction.

Hosted on Acast. See acast.com/privacy for more information.

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Sell more and lose less - with ECR Retail Loss – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Sell more and lose less - with ECR Retail Loss – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other11

The Guardian1

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Other11

The Guardian1