Explore every episode of the podcast Sarah Knows Support Workers

In this powerful episode, I sit down with Yosmerys Aparicio Cuencas — founder of Supporting Communities Australia and self-declared “Youth Mentor Queen.”

Yosmerys shares her journey from disability support worker to CEO, and how her background in criminology and youth work shaped her trauma-informed mentoring model, Elevate Youth Lab.

We talk about:

• Youth mentoring in the NDIS
• Supporting young people with disability and trauma backgrounds
• Capacity building and confidence
• Female leadership in the disability sector
• Transitioning from support worker to business owner
• Building strong support worker teams
• Mental health and community support

Yosmerys opens up about the challenges of leadership, the lessons she learned in major organisations, and why everything she does is intentional.

Her goal? To reach 300,000 young people in 50 years.

This conversation is for:
Support workers, NDIS providers, youth workers, founders, female leaders, and anyone passionate about building strong communities.

If you believe choice, trauma-informed care, and real empowerment matter in the disability sector — this episode is for you.

🎧 Listen on Spotify
📺 Watch on YouTube
🔔 Subscribe for more conversations with leaders in disability support

In this episode I sit down with Michelle Flynn, Growth & Marketing Manager at aryse (https://aryse.com.au/) — a service doing great things in the disability space.

Michelle unpacks what ethical, effective marketing really means in an industry where trust and connection matter more than slick ads. We get honest about:

✨ Why emotional, values-based messaging will always beat hype
✨ The difference between posting content for the sake of it vs content with purpose
✨ How your team’s behaviour out in the community is your most powerful marketing tool
✨ Balancing creative ambition with clear strategy and outcomes
✨ How to scale, delegate and lead without losing your brand’s heart
✨ The importance of real stories that humanise your service
✨ And the marketing mistake that involved 2,000 mousepads with the wrong name 😅

If you’re a provider, business leader, support worker, marketer or anyone wanting to grow in the NDIS sector with integrity — this one will give you practical takeaways, grounded insights, and a fresh way to think about promotion in a space that’s not always “sexy,” but absolutely essential.

Find aryse + connect with Michelle on LinkedIn to continue the conversation and keep learning.

Running a SIL service and feel like you’re constantly juggling rosters, funding, staff needs, and compliance… and still wondering if you’re getting it right?

You’re not alone — and you’re not failing.

In this episode, Sarah chats with Josh Pix from Resolv, a team that works alongside SIL providers across Australia to fix one of the biggest hidden problems in the sector: rostering and claiming that doesn’t actually match participant funding.

We talk about:
• Why SIL rostering is one of the hardest jobs in the NDIS
• How “being nice” and adding extra hours can quietly cost providers thousands
• The real impact of incorrect rostering on participants and staff
• Why leadership in disability looks different (and starts with kindness)
• What a SIL “health check” actually looks at
• Why even experienced providers get this wrong — and why that’s okay

Josh shares insights from working with hundreds of providers and explains why this isn’t about working harder — it’s about having the right systems and support in place.

If you’ve ever cried over a roster, worried about funding gaps, or felt like SIL is an impossible puzzle… this episode will make you feel seen — and give you a clearer path forward.

🎧 Perfect for SIL providers, service managers, team leaders, and anyone responsible for rostering or compliance in the NDIS space.

I’m not great at elevator pitches — and honestly, I don’t want to be.

I’m better at listening.
Listening to why you do what you do.
How you got here.
And what actually matters to you.

In this episode, I share the real story behind Support Worker Store — how it accidentally turned three years old, how it started while I was pregnant with my third child, and how it evolved from funny support-worker mugs into something much bigger.

We talk about:
✨ Playing too small (and realising it)
✨ Building a brand while pivoting… a lot
✨ The podcast journey (70+ episodes in — wild)
✨ Why matching matters in disability support
✨ The origin story of Swifty Matchy (yes, inspired by reality TV 👀)
✨ And why “that’s not what I ordered” is something too many NDIS participants feel

This isn’t a polished pitch.
It’s the honest, messy, values-driven version.

If you work in the NDIS, care about quality support, or just love a good origin story — this one’s for you.

👇 Drop your thoughts in the comments
👍 Like if this resonated
🔔 Subscribe for more real conversations from inside the sector

— Sarah

In this episode of Sarah Knows Support Workers, I sit down with Joel Scott, who started his career as a support worker and is now a Chief Operations Officer (COO) in disability housing.

We talk honestly about what it’s really like to grow a career in the disability sector — from starting young, learning on the job, and working in group homes, to leading big teams and making big decisions.

Joel shares why being a support worker first makes you a better leader, why titles don’t matter as much as people, and how good leadership always puts the person first.

We also talk about:

• Life before the NDIS and moving from institutions to homes

• What real quality care looks like in everyday life

• Why communication matters more than paperwork

• Supporting people with complex communication

• How to balance care and business

• Why homes should feel like home

• What good leadership in disability actually means

• Why support workers are the backbone of this sector

If you’re a support worker, team leader, coordinator, or business owner in disability, this episode is full of real talk, real stories, and real lessons from the frontline.

🎙️ This is for anyone who wants to grow in disability — without losing why they started.

What happens when people inside the NDIS get fed up with broken systems… and decide to build something better?

In this episode, I’m joined by Ammar Kazi and Valentina Aushana, the founders of Australian Therapy Hub (ATH) — an all-in-one platform designed to make therapy simpler, fairer, and more human for NDIS participants, therapists, and families.

We unpack:

• Why the current allied health systems weren’t cutting it

• How admin, travel, and paperwork were eating into actual care

• What happens when participants get real choice and control

• How ATH reduces burnout for therapists

• Why simplicity, clarity, and privacy were non-negotiables

• And how tech can support care without replacing human connection

This isn’t another “tech for tech’s sake” story.
It’s about getting funding back where it belongs — into care, not wasted admin.

ATH is now live, growing, and refining in real time — and 2026 is shaping up to be a big year.

If you’re a:

• NDIS participant or family

• Therapist or allied health professional

• Support coordinator

• Or someone who cares about better systems in care

👉 This episode is for you.

🔗 Learn more:https://austherapyhub.com.au/
📲 Follow: Australian Therapy Hub on Instagram & Facebook

We’re back for 2026 — and kicking off with a powerful conversation.

In this episode of Sarah Knows Support Workers, Sarah sits down with James Bennett, Director of Evergreen Disability Care, to talk about what it really takes to build a disability business with integrity, long-term vision, and heart.

James shares his journey from the corporate world into disability, shaped by lived experience as a parent and years on the ground. This is an honest conversation about leadership, supporting staff properly, and keeping the people we serve at the centre of every decision.

• Why James started Evergreen Disability Care

• Leadership without ego

• Supporting support workers so they stay and thrive

• Capacity building that leads to real independence

• Long-term thinking in the NDIS

• Burnout, boundaries, and balance

• Why integrity and communication still matter

This episode is for support workers, leaders, business owners, and anyone thinking about starting or growing an NDIS service in 2026.

🎧 No shortcuts. No fluff. Just real talk.

In this episode:

What do you learn after 17 years in the disability sector?

In this episode, Sarah Heriot reflects on her journey through support work — from the early days to the major shifts in advocacy, choice, and independent living we see today.

Sarah shares real, lived lessons from working directly with people with disability, watching the sector evolve, and learning what truly creates better outcomes. This is an honest conversation about what’s changed, what’s improved, and what support workers need to hold onto as the sector keeps moving forward.

This episode is for NDIS support workers, independent support workers, providers, and anyone working in disability support who wants perspective, clarity, and grounding from someone who’s been there.

• How support work has changed over the past 17 years

• Why advocacy and real choice matter more than ever

• The shift toward personalised support and independent living

• What listening to the people we support actually looks like

• Why empowerment leads to stronger outcomes

• The importance of continuous learning in support work

The disability sector will keep evolving — but the heart of good support has always stayed the same.

👇 Subscribe for honest, experience-led conversations about support work, the NDIS, and building a sustainable career in care.

In this video, we talk about:

Support work is changing — fast.

In this episode, Sarah Heriot unpacks what it really means to thrive as a support worker in 2026, not just survive the shifts in the NDIS.

We talk about how expectations are evolving, why technology now plays a bigger role than ever, and how support workers can stay relevant, confident, and indispensable — without losing their values or burning out.

This episode is for NDIS support workers, independent support workers, and anyone working in disability support who wants clarity, confidence, and practical strategies for the future.

• What’s changing in support work heading into 2026

• Why innovation and tech literacy matter in the NDIS

• How to understand and back your worth as a support worker

• Staying clear on your role, boundaries, and values

• Skills that will keep you employable and in demand

• Why adaptation (not perfection) is the real key to success

Support work isn’t disappearing — it’s evolving.
And the workers who thrive are the ones who adapt with intention.

👇 Subscribe for honest conversations about support work, the NDIS, and building a sustainable career in care.

In this video, we cover:

Can ChatGPT actually help NDIS support workers — or is it something we should be wary of?

In this episode, Sarah Heriot shares how she uses ChatGPT in everyday NDIS support work to plan meaningful activities, support goal-focused programs, and write clearer professional notes — without replacing the human side of support.

With over 17 years in the disability sector, Sarah explains how AI can reduce mental load for support workers, help expand ideas, and support better outcomes — when used intentionally and ethically.

This episode is for NDIS support workers, independent support workers, providers, and anyone curious about AI in care — explained in plain English, no tech jargon, no fear-mongering.

• How ChatGPT can support planning in NDIS work

• Why AI is a tool, not a replacement for support workers

• How to use prompts properly to get useful results

• Ways AI can assist with professional progress notes

• Where the boundaries are when using AI in support

• Why human judgement and connection still come first

ChatGPT, Sarah Heriot, NDIS support work, AI in disability care, support worker tools, meaningful programs, progress notes, human-centred support, future of support work

👇 Subscribe for more real conversations about support work, the NDIS, and doing this work well.

In this video, you’ll learn:Topics covered:

In today’s episode, I sit down with Tara Shekede, founder of Me Plus More — one of Australia’s leading online platforms supporting people with intellectual disability to build real independence, confidence and life skills.

We talk about:
• The real reason Me Plus More was created
• Why easy read, accessible learning and clear language matter
• Digital safety, scams and online risks for people with disability
• How support workers can use Me Plus More as a toolbox for skills-building
• How NDIS participants, families & providers can access the platform

Whether you’re an NDIS provider, support worker, or a family member supporting someone with an intellectual disability — this episode is packed with insights, practical advice and real stories of independence.

⭐ Check out Me Plus More:
https://meplusmore.com.au/

👉 Free 5-day trial
👉 No credit card needed
👉 Easy Read, videos, gamified learning & workbooks
👉 Suitable for NDIS participants, support workers and providers

From Drama Teacher to Care Trainer — meet Yvette “Spaghetti” Salvaris!

In this episode, Sarah from the Support Worker Store sits down with Yvette Salvaris, founder of Ethical Training Solutions, to talk about her wild career pivot from teaching drama to transforming the care and training sector.

They dive into:
💬 How Ethical Training Solutions started (and what “ethical” really means)
💡 Why career pivots are booming post-COVID
🐶 How volunteering (with therapy dogs!) keeps her grounded
👥 Why empathy + real skills matter more than certificates
☕ How Yvette’s networking events are creating safe spaces for care professionals
🌏 Her plan to expand Ethical Training Solutions nationally

If you’re a support worker, educator, or care industry pro thinking about upskilling, pivoting, or growing your network — this chat is your sign.

📌 Timestamps
00:00 Meet Yvette “Spaghetti” Salvaris
02:41 From Drama to Care Training
05:30 Launching Ethical Training Solutions
07:37 The Power of Career Pivots
10:26 Volunteering & Therapy Dogs
12:53 The Truth About Working in Care
18:22 How to Make Training Fun (and Not Boring)
20:01 Safe Networking for the Care Sector
22:48 What’s Next for Ethical Training Solutions

✨ Hit Subscribe for more real convos with changemakers in the care and NDIS space.
🎧 Listen to the full podcast: [insert Spotify/Apple link]
💻 Find Yvette: https://ethicaltrainingsolutions.com.au
💖 Follow Sarah: @SupportWorkerStore

#NDIS #CareIndustry #SupportWorkers #CareerPivot #TrainingSolutions #EthicalTraining #Volunteering #PersonalDevelopment #Education #Networking #NDISPodcast #SupportWorkerStore

From humble garage beginnings to becoming the go-to name in NDIS & aged-care payroll — meet Garth Belic, founder of PayCat 🐱💼

Sarah (aka the Brat) chats with Garth about how PayCat turned the pain of SCHADS payroll into a smooth, automated system that actually makes sense.

In this ep, they cover:
💥 How PayCat was born in a garage (and built into a 30+-staff powerhouse)
💥 The truth about SCHADS — why it’s so messy and how PayCat simplifies it
💥 Saving hours (and money) with award-costing + automation
💥 The upcoming game-changing API that lets CRMs cost rosters in real time
💥 Lessons in balance, health, and building a business that lasts

If you’re a small NDIS provider, payroll officer, or support-biz owner who’s ever screamed at an Excel sheet — this one’s your new religion.

👉 Listen now, follow the show, and check out PayCat.com.au for free SCHADS resources + demos.

#NDIS #AgedCare #SCHADS #Payroll #PayCat #SupportWorkerStore #BratEnergy

If you’re tired of juggling apps, emails, and endless admin, this episode’s for you.

Sarah sits down with Matt Cagney, CEO of ShiftCare, to unpack how his platform became the one-stop shop for disability and aged care providers across Australia. From client management and rostering to billing, compliance, and communication — ShiftCare’s doing it all (and doing it well).

Matt shares his journey from the tech world to the care industry, what it takes to design software that genuinely supports support workers, and how community feedback drives every update. They chat about innovation, automation, and how tech can still have heart in a sector built on people and purpose.

Whether you’re running a small NDIS business, managing a large provider, or working 1:1 with participants, this episode gives you a front-row seat to what’s next in care tech.

In this episode, I sit down with Nicole Doherty, founder of Empowered Livability, who drops one of the realest lines you’ll ever hear in the NDIS sector:
👉 “If you’re going to be in this sector — don’t be a dickhead.”

Nicole has over 25 years of experience in community services and has built Empowered Livability on one core value — treat people like people.

We talk about:
🏠 Creating homes that actually feel like home
💬 How emotional intelligence changes everything in care
⚖️ The balance between compliance and compassion
💡 What strong leadership really looks like in the NDIS world

Whether you’re a support worker, provider, or just curious about what good care really means — this one’s a must-watch.

🎧 Also available on Spotify + Apple Podcasts under Support Worker Store Podcast

#NDIS #SupportWorkers #EmpoweredLivability #NDISLeadership #DisabilitySupport #NDISCommunity #CareWithRespect

The first few years of business? Brutal. 💀
But Cedar from MyAssista and Support Worker Store spill the truth: it’s the grind that builds the gold.

In this episode, we talk about:
💬 The messy, unglamorous side of startup life
💡 Why “hustle” still matters when you’re building something from nothing
🧱 Learning skills you never thought you’d need (and wearing all the hats)
🔥 What keeps founders pushing through when the money’s tight and the doubt’s loud

If you’ve ever felt like giving up on your dream — this one’s your pep talk and reality check all in one.

👀 Tune in now to Sarah Knows Support Workers — the podcast for the real, raw, and ridiculously resilient.

#MyAssista #SupportWorkerStore #Entrepreneurship #StartupLife #WomenInBusiness #NDISBusiness #Founders #AustralianStartups #PodcastForFounders

With 19 years in the disability sector, Brett Sams has seen it all — from the overwhelming early days of community care to becoming a behavior support practitioner shaping workplace wellbeing. In this conversation, Brett shares how personal experiences influenced his career, why understanding behavior triggers is essential, and how collaborative support plans can change lives.

We dive into the real talk on burnout, why men in the sector struggle to open up about self-care, and how building a toolbox of wellbeing strategies can protect workers and improve company culture. Whether you’re a support worker, team leader, or provider, this episode will remind you why looking after yourself is just as important as looking after others.

✨ Takeaways:

• Collaborative care = better support outcomes

• Self-care looks different for everyone

• Corporate wellbeing programs can shift workplace culture

In this episode of Support Worker, Sarah chats with Belinda Toohey — a powerhouse in the disability sector. Belinda shares her journey from the early days of deinstitutionalization to creating Including You, a service built on social justice and advocacy.

They dive into:

• How the NDIS changed disability support (for better and harder)

• Why choice and control matter for people with disability

• The real challenges support workers face every day

• Why skill development and community inclusion are key to independence

Belinda’s story is all about adaptability, leadership, and creating real change. If you care about disability support, NDIS, and building inclusive communities, this conversation is for you.

👉 Keywords: disability support, NDIS, deinstitutionalization, choice and control, skill development, community inclusion, support workers, Including You, social justice, advocacy

In this episode, we sit down with Connor Greene, a passionate support worker and ADHD advocate, to explore the realities of supporting neurodivergent children within the NDIS framework.

Connor shares his journey from aged care to working with kids with ADHD and autism, unpacking the unpredictable nature of daily support work and the importance of communication, self-regulation, and education.

We dive into:
✨ Why Connor believes ADHD should be redefined as a self-regulation disorder
✨ The changing role of schools in ADHD awareness and mental health support
✨ How parents can better understand their child’s neurodivergent needs
✨ The power of passion in creating great support workers
✨ Building community and connection in the neurodivergent space

This episode is a must-listen for parents, educators, support workers, and NDIS professionals who want to strengthen their understanding of ADHD, autism, and community support.

NDIS, ADHD support Australia, autism support, support worker podcast, neurodivergent community, parenting ADHD Melbourne, education ADHD awareness, self-regulation disorder, mental health NDIS, ADHD Australia 2025

In this episode, Sarah from the Support Worker Store chats with Laura Appel, an experienced NDIS dietitian and founder of Feed Me Nutrition.

We dive into what a dietitian really does, why they’re so important under the NDIS, and how they work with support workers to make meal planning, nutrition, and food choices easier for participants.

Laura shares her journey, the challenges around food in group homes, supporting people with PEG feeds and texture-modified diets, and training support workers to deliver better mealtime outcomes.

Whether you’re a support worker, NDIS participant, or provider, this episode is packed with practical tips to make mealtimes healthier, more social, and stress-free.

https://www.feedmenutrition.org/dietitian, nutrition, NDIS, meal planning, support workers, health, food, training, dietetics, wellness, disability, mealtime, texture modified diets, PEG feeding, nutrition planning, NDIS funding, healthy eating

In this episode, Sarah from the Support Worker Store sits down with Amy and Aaron, the powerhouse duo behind Marco Polo Portal, to unpack their journey through entrepreneurship, disability accommodation, and the importance of neurodiversity in business.

Together, they explore:
✨ How their partnership dynamics fuel innovation
✨ The role of feedback, mentorship, and AI in shaping their platform
✨ Why empowering people with disabilities to find the right housemates is more than tech — it’s about choice, community, and dignity
✨ The future of NDIS, disability accommodation, and person-centred approaches

This conversation is equal parts real talk and inspiration — covering everything from the resilience needed to build a start-up, to the ethical imperative of putting people first.

💡 Takeaways:

• Be kind to yourself and own your uniqueness

• Empowerment is the heart of real impact

• AI works best when it strengthens human connection

• Innovation in the disability sector starts with listening

Tune in to hear how Amy & Aaron are reshaping the future of disability accommodation — one partnership, one platform, and one community at a time.

https://www.marcopoloportal.com/

In this episode of Sarah Knows Support Workers, I sit down with Phil Hamilton from Human Power to talk all things HR, workplace culture, and the art of managing people (not just policies).

Phil shares his journey in HR and drops some real-world wisdom on creating safe, supportive workplaces where employees actually want to stick around. From navigating tough conversations to hiring the right people, boosting engagement, and retaining top talent, this chat is packed with takeaways for leaders, small business owners, and anyone trying to build a strong, motivated team.

💡 Key takeaways:

HR is about people, not paperwork.

A safe space = better engagement and performance.

Recognition and appreciation change the game.

Understanding what motivates your team keeps them around.

Proactive HR prevents bigger issues down the track.

👉 Want to learn more about building better workplaces? Check out Human Power for practical HR solutions that actually make sense.

Running an NDIS business isn’t just paperwork and policies—it’s heart, hustle, and a whole lotta chaos (with a sprinkle of confetti).

In this episode, I sit down with Phuong, founder of Connect My Community, to talk about what it really takes to thrive as a small NDIS provider. We dig into:

✅ Why compliance should feel like a superhero’s cape, not a straightjacket

🧠 The emotional toll of running an NDIS biz (and how to avoid burnout)

👥 The power of community support and building real connections

🚀 How personal branding and word of mouth can make or break growth

🔮 The future of NDIS registration and what it means for providers

This is the unfiltered truth about compliance, trust, and staying sane while making a difference in the disability sector.

🎧 Hit play and join us for real talk, practical insights, and a reminder that you’re not alone in this biz.

What do elevator pitches, big dreams, and support workers have in common? They all come together in this feel-good convo between Sarah from the Support Worker Store and Daniel from Jigsaw Australia.

From networking wins to career twists, Daniel spills the tea on:

• What makes a great support worker 💡

• Why partnerships matter more than ever 🤝

• How Jigsaw is transforming lives through real jobs and real skills 💼

• Career advice for anyone wanting to thrive in the NDIS space 🚀

• The reality of support work—the good, the gritty, and the growth 🌱

Whether you're new to disability work or deep in the sector, this chat is packed with insight, warmth, and stories you’ll want to pass on. Hit play and get inspired.

👉 Keywords: disability, support work, Jigsaw Australia, elevator pitch, NDIS, community engagement, career advice, partnerships, transformation, support workers, social impact

In this episode, we sit down with Jack Traynor, Business Development Manager at Care Done Differently and founder of Caffeine Connections — a relaxed, relationship-first networking event changing how professionals connect in the disability support sector.

Jack shares how Caffeine Connections was born to fill a real gap in the industry: a need for casual, no-pressure meetups where NDIS providers, support workers, and community leaders can build genuine connections and collaborations. 💬

We unpack big topics like:

• Why authenticity matters more than sales talk

• How to build a personal brand that actually gets you noticed in disability care

• The real deal with shared living and participant matching

• Tips for new support workers who want to grow their impact and community

Whether you're an NDIS provider, support worker, or just curious about how we can all do care differently—this one’s for you.

☕ Want to join the next Caffeine Connections event? Follow along on socials or reach out to Jack to grab a coffee and connect with your people.

🧡 Curious about how Care Done Differently supports NDIS participants across NSW? Visit caredonedifferently.com.au to learn more about their fresh, person-first approach to support, shared living, and community care.

👉 Let's turn conversations into care—one connection at a time.

In this episode, we dive deep into the NDIS space with someone who gets it — from plan management headaches to community magic. We chat trust, ethics, networking that’s actually fun (yep, it’s possible), and why small providers are kind of a big deal.

✨ Real stories, real strategy, and a few laughs along the way.

🎧 Whether you're a support worker, provider, or just NDIS-curious, this one’s for you.

👉 Wanna connect with Stu or check out what he's building?
Visit his LinkedIn: https://www.linkedin.com/in/stu-p-a5693315b
Tell him the Support Worker Store sent you 💬

https://events.humanitix.com/ndis-wizards-networking-and-fundraiser-event-melbourne

In this episode, Sarah from the Support Worker Store sits down with Greg Hart, co-founder of Your Hart to Hart, to unpack their inspiring journey in Australia’s NDIS and disability services sector. From starting out in a church hall to earning industry awards, Greg shares real talk about building a B-Corp social enterprise, overcoming the stigma around for-profit services, and the pivotal role support workers play in participant success.

We dive into the challenges of COVID-19, maintaining quality care, networking to grow community connections, and balancing mental health with a demanding business. Whether you’re an NDIS provider, a support worker, or dreaming of starting your own disability service, this conversation is packed with insights and practical advice.

👉 Connect with Greg and Kerry and learn more about Your Hart to Hart:
www.yourhart2hart.com.au

💡 Keywords:
NDIS, support workers, disability services, business journey, challenges, networking, community care, mental health, work-life balance, social enterprise, awards

🎧 Breaking Barriers: The Story of Tate Kemp
Episode out now on Support Worker – the Podcast

Meet Tate Kemp — marathon walker, disability advocate, and founder of All Abilities Public Speaking. Born with cerebral palsy, Tate’s life hasn’t followed the easy road... but that’s never stopped him from chasing big dreams.

From finishing 13 Melbourne Marathons (yes, really!) to launching his own public speaking business, Tate’s story is packed with resilience, laughs, and real talk. In this episode, Tate shares how he uses his lived experience to teach others about disability, inclusion, and community support — and why he believes that everyone has something to give.

We chat about:

• What kept him going when doctors said he wouldn’t walk or talk

• Why public speaking helps him change minds and open hearts

• The power of school talks and meeting people where they're at

• Raising funds for the Cerebral Palsy Foundation and The Big Freeze

• How sport and community helped shape his identity

• His future goals (spoiler: he’s just getting started)

💬 “It does take a level of resilience… but I’ve had a great team.”

And speaking of that team — Tate wants to say a huge THANK YOU to:
Mum and Dad, Nash Kemp, Pat McKenna, Brad Mangan, Rob Waters, Jordan Ryan, Aaron McLean, Andrew Hall, all the amazing teachers he’s had, and the many legends who’ve supported his journey 💛

🔗 Want to book Tate or learn more?
Head to 👉 www.allabilitiesps.com.au
Follow Tate on Instagram: @allabilitiesps
📣 Share this episode and help us spread awareness one story at a time.

#DisabilityInclusion #NDIS #PublicSpeaking #Resilience #SupportWorkerPodcast #TateKemp #AllAbilitiesPS

Struggling to understand your NDIS plan? You’re not alone — but you don’t have to stay stuck! In this episode, Sarah from the Support Worker Store chats with Allan, founder of Strong Foundation Support, about the everyday wins, challenges, and lessons learned supporting participants through the NDIS maze.

From busted plan reviews to building trust with providers, this chat dives into what really works when it comes to support coordination — with plenty of laughs and lightbulb moments along the way.

🎧 Tune in if you're a participant, support worker, or provider who wants to feel more confident navigating the system.

👉 Check out Allan's work at Strong Foundation Support — where real support meets real understanding.

Meet Gabriella — the powerhouse behind the Knowing Me app! 💥 Built while still studying (yep, seriously!), this app is changing the game in disability support, NDIS communication, and family peace of mind.

We chat all things tech, community feedback, real-time updates, and how one app is making life easier for families, support workers, and providers. 💬✨ Gabriella spills the tea on the inspiration, the wins, the challenges — and what’s next! 🛠️💖

Perfect for anyone in the NDIS space who loves clever solutions with heart.

🧠 Keywords: Knowing Me app, disability support, NDIS, support workers, communication, mental health, family resources, tech for good, user experience

👉 Listen now — and check out the app at knowingme.com.au

In this no-fluff solo episode, Sarah from Support Workers' Talk unpacks what many NDIS businesses are missing when it comes to their frontline teams.

From emotional support and respect to professional development and better communication — this episode is a must-listen for anyone leading or working in the NDIS space.

💬 Topics covered:
– Why support workers are the backbone of the NDIS
– The communication gap between management and frontline
– How emotional support leads to better care
– Why ongoing training matters (and how it builds loyalty)
– Flexibility, morale, and celebrating small wins

Whether you're a provider, manager, or a support worker yourself — tune in to hear what real support looks like. Because when we care for our workers, we care better for our participants. 💖

🧠 Keywords: NDIS, support workers, communication, training, emotional support, flexibility, care, respect, professional development, leadership

Discover how home modifications under the NDIS can truly transform lives.
In this inspiring interview, Gianni from Restore Home shares how his team brings dignity, independence, and accessibility into people's homes through tailored modifications.

From grab rails to smart tech, you'll learn how even small changes can make a huge difference for people with disabilities.
We talk real stories, innovation, support worker collaboration, and how occupational therapists and builders can work hand-in-hand for better participant outcomes.

🎧 Perfect for:
✔️ NDIS support workers
✔️ Occupational therapists (OTs)
✔️ Builders & tradies in the disability space
✔️ Families & carers looking for home improvement options
✔️ Anyone interested in inclusive design and accessible tech

🔧 Topics Covered:
• NDIS home modification funding explained
• Why collaboration with OTs matters
• Latest innovations in accessible home design
• Real transformations & emotional stories
• Challenges + how Restore Home are solving them

👷‍♀️ Learn more or book a consult: https://restorehm.com.au

Let’s be real—managing the money stuff in NDIS businesses can be overwhelming. But it doesn’t have to be. In this episode, Sarah from the Support Worker Store chats with Steven Franks, the brains behind Higher Purpose Accounting, to unpack what it takes to build lasting financial foundations, especially for support workers and small providers navigating the NDIS.

Steven shares how he helps frustrated business owners simplify the complex—from messy admin systems to feeling lost in compliance. We dive into what support workers transitioning into business need to know, the power of a virtual CFO, and how money confidence can transform your day-to-day.

💡 Inside this episode:
– The roadmap to financial peace of mind
– From sole trader to company: what really changes
– Why cash flow can make or break you
– Real success stories from the NDIS world
– Training, support, and how to get started right now

🎯 About Steven Franks:
With a background spanning commerce, public, and not-for-profit sectors, Steven is the go-to Business Process Accountant for disability, allied health, and for-purpose organisations. He’s also the author of the Amazon bestseller How the NDIS Can Work For You and runs a Financial Fitness Group Program helping providers level up their money game.

👉 Explore Steven’s world:
🔹 Book a free 15-min chat: https://bit.ly/HPA15mCall
🔹 Join the Financial Fitness Group Program: https://bit.ly/FFGPTGCLP
🔹 Grab the book or course: How the NDIS Can Work for You

📲 Connect with Steven online:
🔗 LinkedIn
📘 Facebook
📸 Instagram

🎙️ This is Part 1 of a two-part series — hit follow so you don’t miss what’s next!

Ready to level up in the NDIS world? In this episode, Michael Clarke from Athletic Koala dives into the power of personal branding, the shift from teaching to support work, and why standing out on social media matters more than ever. We unpack the challenges (and wins!) of career changes, the magic of being authentic online, and how support workers are shaping communities every day.

Whether you're just starting or ready to grow your visibility, this convo is your go-to boost. 💥

👉 Want support with your branding or website?
Visit: https://athletickoala.com.au and tell Michael we sent you! 💬✨

Get ready to ride the waves of change with Harry from Marco Polo Support Service! 🌊 In this heart-led convo, Harry shares how Marco Polo was built on the power of peer mentoring, purpose, and people-first values. From creating a workplace culture that support workers actually want to stay in, to growing with strategy (not speed), this episode is a must-listen for anyone in the disability sector. Expect laughs, real talk, and inspo for your next bold move in NDIS. 🧡✨

Spotify Keywords:
Marco Polo, support work, disability services, peer mentoring, NDIS, organizational culture, participant engagement, support worker well-being, strategic growth, community support, inclusive care, human-first business, heart-led leadership

https://www.marcopolosupports.com/

In this episode, Natalie from StellaFortis Consulting joins us to explore the challenges of NDIS recruitment and how small businesses can overcome them. We dive into the importance of LinkedIn for job seekers, how personal branding can help you stand out, and why consistency in networking is key to success. From finding the right support workers to standing out in a competitive job market, Natalie shares practical tips and strategies that every NDIS professional can benefit from.

Whether you're a job seeker or an employer, this episode is packed with actionable advice to help you navigate the recruitment process within the NDIS framework. Plus, Natalie reveals how she’s achieving an impressive 50% response rate on LinkedIn and how you can do the same!
Want to learn more about how StellaFortis can support your recruitment needs? Visit www.stellafortis.com.au today!

NDIS, recruitment, support workers, small business, LinkedIn, personal branding, networking, job seekers, allied health, online presence

What if one conversation could change your entire NDIS journey?

In this episode, we sit down with Ian from ABLE Plus, a powerhouse in connecting support coordinators, parents, and providers across the NDIS. Ian gets real about personal branding, why networking is your secret sauce, and how storytelling builds referrals that stick. We unpack what makes a provider unforgettable, how support workers can stand out, and why giving back to the community isn’t just nice—it’s necessary.

💡 Whether you're a support worker, provider, or entrepreneur in the NDIS space, this chat will light a fire in your belly and get you thinking about your next move.

✨ It’s raw, honest, and packed with gold nuggets.

🎯 Connect with Ian:📲 Visit ABLE Plus

🎙️ Hit play and let’s blaze a new trail in the NDIS.

#NDIS #SupportWorkers #ABLEPlus #Networking #NDISBusiness #CommunityCare #PersonalBranding #NDISProviders #StorytellingMatters #Entrepreneurship #ReferralsThatWork

What happens when a speechie takes their skills overseas and returns with a heart full of purpose? In this inspiring chat, we sit down with the founder of GRP Speech Pathology to uncover how travel sparked a whole new approach to care.

We explore:✨ Why support workers are therapy’s secret weapon
💡 How teamwork leads to better client outcomes
🌱 Innovative outreach that reaches the unseen
🧠 Common myths about speech pathology (yep, we bust them!)
💬 Communication tips for support workers & speechies
💼 Real talk on running a therapy business

If you’re in the NDIS space—whether you’re a support worker, clinician, or just curious—this episode is your golden listen 🎧

📲 Want to learn more about GRP Speech Pathology or connect with their team?
Visit 👉 grpspeechpathology.com.au

In this inspiring episode of Support Worker, Sarah chats with Natalie from Rainbow Support Services about her journey from frontline support worker to thriving NDIS business owner. 🌈💼

Together, they dive into the real-life challenges and rewarding moments of working in the disability space — from those early day program shifts to building an ethical, people-first organisation. Natalie shares what it takes to create a positive team culture, why hiring with heart matters, and how being a parent to children with disabilities has shaped her leadership style.

💡 You’ll learn:

• Why variety keeps support work fulfilling

• How matching participants with the right support workers makes all the difference

• What it means to lead with values in the NDIS sector

• Tips for new providers ready to start their own service

• The power of being your authentic self in business 💬

✨ Plus, don’t miss the unforgettable one-liners:"You don't need to be a big seal provider."
"I refuse to water myself down to be drinkable."

If you're in the NDIS space — as a support worker, provider, or just someone passionate about community care — this one’s for you.

🎧 Hit play and let’s celebrate the grit, growth, and goodness of doing things differently.

In this inspiring episode, we sit down with Monique from Diversity Models, a trailblazing modeling agency redefining what beauty and representation look like. 🌍✨ From building confidence to challenging industry norms, Monique shares how her agency uplifts individuals with disabilities and transforms lives—one photoshoot at a time.

Whether you're a support worker, aspiring entrepreneur, or passionate about authentic inclusion, this episode is packed with golden nuggets. 💡 We chat about social media presence, the magic of collaboration, and how thinking outside the box can reshape an entire industry.

💬 Soundbites include:
🗣️ "We represent all kinds of disabilities."
🗣️ "Networking does work. Collaboration does work."
🗣️ "The transformation of someone who has no confidence."

🎧 Tune in for a real, feel-good conversation that proves when you blend heart with hustle, you can build something truly extraordinary. 💖

https://www.diversitymodels.com.au/

In this heartwarming and empowering episode, we sit down with Devon from Relatability to dive into the wonderful (and sometimes wild!) world of relationships, consent, and dating — all through the lens of disability and support work.

We chat about:💬 The origins of Relatability and why love matters
💡 Real advice for navigating online dating safely
💞 The power of consent in everyday life
🌈 Creating community through inclusive events
🧠 Why support workers need to care for themselves too
🔥 The future vision for Relatability – including expansion and more events!

You'll hear inspiring stories, laugh-out-loud moments, and get a peek into the amazing events like speed dating and social meetups that are changing lives.

🎧 Tune in to feel uplifted, educated, and maybe even inspired to swipe right on a new way of thinking!

✨ Don’t forget to check out Relatability's website for upcoming courses, community events, and resources made for support workers and people with disabilities.

In this episode, Kylie shares her inspiring transition from being a support worker to building a thriving support coordination business. She opens up about the challenges of growing a team, the importance of authentic relationships with participants, and the evolving landscape of the NDIS sector. From celebrating wins to creating employment opportunities for participants, Kylie provides valuable insights into what it takes to build a successful and impact-driven business.key Takeaways

• Kylie transitioned from support work to coordination due to frustrations with service delivery.
• Building a team requires a focus on culture and shared values.
• Authentic relationships are key in attracting support workers.
• Trust is built gradually with participants, starting with small hours.
• Success stories highlight the impact of personalized support.
• Celebrating wins fosters a positive team environment.
• Empowering the team is crucial for their well-being.
• The NDIS sector is evolving, requiring adaptability.
• Employment opportunities for participants are essential.
• Training and development are vital for support coordinators.

• From Support Worker to Business Owner: Kylie's Journey
• Building a Support Coordination Empire

• "I can do a better job than that."
• "It's not about anyone else's goals."
• "Teamwork is the dream work."

💡 Timestamps:
⏳ 00:00 - Kylie's Support Coordination Journey
⏳ 02:24 - Building a Business: From One to Twenty
⏳ 05:58 - Connecting with Support Coordinators
⏳ 11:06 - Building Trust with Support Workers
⏳ 16:50 - Empowering the Team
⏳ 22:00 - Navigating Change in the NDIS Sector
⏳ 33:54 - Creating a Supportive Community & Employment Opportunities

🎧 Tune in for a deep dive into business growth, participant engagement, and team building in the disability sector. Whether you're a support worker, provider, or looking to start your own venture, this episode is packed with insights!

👉 Listen now on Spotify!

https://healthyemporium.com.au/

In this heartfelt episode of the Support Worker Store AI podcast, we sit down with Hayley, a parent of a child with a disability who turned her lived experience into a career as a support coordinator. From starting her journey in a caravan to becoming an advocate for disability families, Hayley shares the highs, lows, and powerful lessons of navigating the NDIS system.

We explore:
✅ The emotional journey of parenting a child with a disability
✅ How to find the right support workers for your family
✅ The evolving role of support coordination and consulting
✅ The importance of communication, empowerment, and understanding in disability support

💡 Whether you're a parent, a support worker, or someone working within the NDIS, this episode is filled with insights on funding, grief, and the future of disability support.

🎧 Tune in now and take a deep dive into the reality of disability parenting, support coordination, and the power of lived experience in shaping meaningful care.

Alee https://aleedisability.com/

🔑 Keywords: NDIS, support workers, support coordination, disability parenting, grief, empowerment, consulting, communication, funding

In this inspiring episode, Mel shares the personal journey behind establishing Four Reasons—a support service dedicated to individuals with psychosocial disabilities. Named in honor of her four uniquely-abled children, the name symbolizes growth, resilience, and the transformative power of personal investment.

Mel dives into the significance of finding a niche in the support sector, emphasizing the importance of self-investment, authentic service delivery, and building a team that values empathy and kindness. She also highlights the critical role of networking and community support in navigating the NDIS landscape, ensuring that both support workers and participants thrive.

Whether you're passionate about mental health, business ownership, or the art of building genuine connections, this episode offers heartfelt insights and practical advice. Tune in to discover why, as Mel puts it, "You just need to back yourself."

https://4reasons.com.au/

Join Brooke from J-Care as she takes you on a heartfelt journey through the world of support coordination. In this uplifting episode, Brooke shares her personal experiences navigating the ever-evolving NDIS landscape, revealing how building genuine relationships with support workers can create meaningful, life-changing outcomes for participants.

Discover how small, incremental changes can spark success, why robust training and proper registration are essential for high-quality care, and how community engagement plays a pivotal role in enhancing support services. With memorable sound bites like "Knowledge is power, right?" and "This is why we do what we do," Brooke offers an honest and inspiring look at the challenges and triumphs within the sector.

Perfect for anyone passionate about disability support, mental health, and making a real difference, this episode provides insightful tips and actionable strategies for both support workers and coordinators alike. Tune in for a conversation that is as informative as it is inspiring—because every small step contributes to a brighter, more inclusive future.

https://jcaresupportservices.com.au/meet-the-team

Navigating the Disability Sector: A Journey of Growth

In this episode, we dive deep into the world of NDIS, support work, and digital marketing in the disability sector. Our guest shares their personal journey as a support worker, emphasizing the power of building genuine relationships with participants and the importance of trust in the industry.

We explore coaching and mentorship in the NDIS, community engagement, and effective digital marketing strategies that align with the values of disability services. Plus, we discuss the role of social media and AI, ensuring that authenticity remains at the forefront.

Whether you're a support worker, provider, or advocate, this episode is packed with insights on growth strategies, advocacy, and the future of the sector.

🎙️ Key Takeaways:
✅ Building trust is essential in support work and marketing.
✅ Digital marketing must align with the values of the disability community.
✅ Coaching and mentorship can drive growth for NDIS providers.
✅ Community engagement helps establish credibility.
✅ Social media is a powerful tool—when used authentically.
✅ Advocacy requires collective action for real change.

🔊 Sound Bites:
🗣️ "You want to build trust with your audience."
🗣️ "Value is going to win 100% of the time."
🗣️ "You have to build trust immediately."

Hit play now and join the conversation! 🎧

Visit : https://chadwickdigital.com.au/

In this episode, I sit down withPaul from the NDIS Business Coach to unpack theins and outs of running a successful NDIS business. Whether you're just starting or scaling past $20M, this chat is full of insights you won’t want to miss!

We cover:
✅ Paul’s journey in the NDIS coaching space
✅ HisBusiness Academy & upcoming workshops
✅ Thebiggest mistakes providers are making at different growth stages
✅Wins & success stories he’s seen in the sector

If you're anNDIS provider looking to grow, avoid pitfalls, and learn from real success stories, this one’s for you!

🎙️ In this episode, Sarah spills the tea on what it’s really like to build a social media presence as the founder of the Support Worker Store. From Instagram hacks to navigating the NDIS sector, she shares the highs, lows, and lessons learned while growing her brand. 💡

Get ready for tips on creating engaging content, staying consistent (even when life gets busy), and keeping it real with your audience. Whether you’re a social media newbie or a seasoned pro, this episode is packed with inspiration and practical strategies. 🌟

👉 Ready to level up your social media game? Join the Skools Community for more tips, tools, and conversations to help your business thrive! 🚀

https://www.skool.com/ndis-brat-pack/about

Hey Brats! 💕 Are you ready to unlock the secrets of the NDIS Price Guide? It’s not just a boring document—it’s your treasure map to navigating supports, setting prices, and helping participants achieve their goals.

In this fun episode, we’ll break it down, step by step:
✨ Learn what the Price Guide is (and why it’s not scary!).
✨ Decode the line items like a pro.
✨ Discover how to turn it into your superpower as an independent support worker.

We’re keeping it simple, bubbly, and oh-so-fun—because no one has time for complicated jargon, right?

🚀 Ready to go next-level? Join the NDIS Brat Pack on Skools for even more tips, templates, and resources to slay the NDIS game. 💕

🎧 Tune in now and let’s turn that Price Guide into GOLD! 🪙✨

Call to Action:
👉 Click the link to join the Brat Pack on Skools. Let’s blaze through the NDIS together! 🔥

https://www.skool.com/ndis-brat-pack/about

Christmas isn’t jingle bells and mistletoe for everyone — especially NDIS participants. In this raw and real episode of the Support Worker Store Podcast, we’re unpacking why Christmas can actually suck for people living with disabilities. From the chaos of sensory overload to the sting of isolation, we’re calling out the parts of Christmas that rarely get discussed.

Support workers, you’ll get insider tips on how to ease the pressure for participants (and yourself), create calm amid the Christmas chaos, and understand the role YOU play in making this season less stressful. We’re serving up practical advice, real-life stories, and a few 'aha' moments to keep you grounded when the holiday whirlwind hits.

✨ Tune in, take notes, and tag us @SupportWorkerStore with your Christmas care tips!
Let’s make sure no one feels left behind this festive season. 🎄💖