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Explore every episode of the podcast Revenue Builders

Dive into the complete episode list for Revenue Builders. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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TitlePub. DateDuration
Why Deals Don't Close: Anne Gary's Framework for Discovery, Champions & Economic Buyers01 Oct 202601:13:02

Most deals die quietly in discovery, champion development, or economic buyer misalignment. But what actually separates consistent closers from perpetual stallers? In this replay, Anne Gary sits down with John McMahon and John Kaplan to reveal the blind spots in your sales process – and the coaching framework your leadership team needs before you finalize your 2027 plan. From preparation rituals to multi-threading strategy to navigating proof of value, Anne walks through the entire deal architecture that most teams get wrong.


 

Anne Gary is Managing Director at Force Management and a member of the founding team of the MEDDPICC qualification methodology. She's spent 25+ years coaching thousands of sales professionals and leaders on building repeatable, predictable deal strategies across Fortune 500 companies and high-growth startups.


 

Connect with Anne:


 

Key takeaways from this episode: 

  • 00:00 - Why Anne returns for a third time with one question every revenue leader should answer
  • 03:41 - What really takes to connect feature conversations to business impact
  • 11:42 - Why metrics during discovery reveal everything about your team's coaching gaps
  • 19:02 - What leaders overlook about earning trust before champions emerge
  • 32:57 - Why multi-threading quietly becomes your deal insurance policy
  • 39:54 - A look inside how deal patterns expose your sales methodology
  • 46:33 - What economic buyers need that most sellers never provide
  • 54:46 - The POV mistake that looks strategic until your deal stalls
  • 01:02:39 - Why momentum shifts when your coaching approach changes

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why The Best Salespeople Stop Jumping (And It's Not the Money) with Sam Costello27 Sep 202600:09:50

The war on talent isn't won by matching OTE. Sam Costello knows this and in this segment, breaks down his evolved interviewing approach -- separating stories from facts, owning the dialogue -- and explains why candidates actually stay long-term. It comes down to rare ingredients most companies never get right.


 

Sam Costello is CRO at Harness, where he's spent 7.5 years scaling the platform from sub-$1M to $100M ARR. He interviews ~400 candidates annually and partners closely with co-leader Carlos to build what he calls an 'execution machine', recruiting elite talent, running disciplined sales processes, and developing a culture of radical candor and coachability.


 

Connect with Sam:


 

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why Your Reps Leave SKOs No Better Equipped to Sell with John McMahon and John Kaplan24 Sep 202600:35:45

Most SKOs are packed with inspiration and breadth – 30 topics, motivational speakers, CEO talks – but when reps walk out on Monday, they don't know what's different. In this episode, John McMahon and John Kaplan break down how to build an SKO that actually answers the question reps need answered: what do I need to do differently tomorrow?


 

Key takeaways from this episode: 

  • 00:00 – Why inspiration without execution quietly kills your SKO momentum
  • 02:50 – What it really takes to focus your training on what actually moves the needle
  • 03:09 – Why reps tune out when you forget to tie it back to deal-winning
  • 04:52 – The mistake many CROs make when they cram 30 days of content into 3 days
  • 05:51 – How to build an SKO that sticks beyond the first week back
  • 28:22 – Why manager training isn't optional, it's the entire ballgame
  • 30:23 – What leaders often overlook about reinforcing new behaviors after SKO
  • 30:43 – A look inside why your best sellers challenge weak product messaging
  • 34:55 – How showing what elite looks like changes everything for your team

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

The Six Emotions Behind Every Buying Decision with Randy Riemersma20 Sep 202600:09:25

Buyers rarely make decisions on logic alone. In this minisode, Randy Riemersma breaks down the six emotions that influence how deals progress and explains why elite sellers know how to create urgency, build confidence, and sustain momentum throughout the buying journey. Randy shares his perspective on the role of fear, curiosity, hope, desire, confidence, and urgency in complex sales, along with why subject matter expertise and genuine curiosity remain essential for earning trust and guiding decisions.


 

Randy Riemersma is the founder of Sell with Precision, where he helps sales leaders improve execution, leadership effectiveness, and go-to-market performance through battle-tested systems and coaching. With more than 35 years of B2B sales, leadership, and executive development experience, he works with organizations to build more predictable and scalable revenue engines.


 

Connect with Randy:


 

Resources mentioned:


 

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why Proprietary Data Beats AI Software for 2x Pipeline Growth with Ann Davis17 Sep 202600:54:19

Proprietary data, not the software, is the long-term value driver. On this episode, Ann Davis, CRO at Crunchbase, walks through how knowing which customers to pursue drives 2x pipeline growth in six months, why sellers need to stay in control of the conversation, and how she built a headless AI interface that connects Salesforce, Gong, and private market data so reps know exactly what to focus on each day.


 

Ann Davis is Chief Revenue Officer at Crunchbase, where she leads their shift from product-led to enterprise; she spent five years at Google Cloud running data and analytics and led sales at Looker (acquired by Google), and earlier configured camera systems on Sidewinder missiles for the F14 fighter program.


 

Connect with Ann:


 

Resources mentioned:


 

Key takeaways from this episode: 

  • 00:00 – What Ann's path from configuring missile systems to running enterprise sales reveals about building revenue infrastructure
  • 04:33 – Why most CROs invest in the wrong asset when building competitive advantage in an AI-powered sales org
  • 08:04 – A look inside the private market dataset that competitors cannot replicate, no matter how much they spend
  • 09:58 – The concrete business impact when data-driven targeting replaces guesswork in account selection
  • 20:51 – Why the transition from product-led to enterprise motion fails for most organizations, and what changes when it works
  • 32:19 – The five readiness factors that separate companies prepared for enterprise motion from those that aren't
  • 51:52 – Why enterprise sellers are becoming more essential (not obsolete) as AI reshapes sales infrastructure

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

The 90-Day Hiring Question Every Sales Leader Should Ask with Jason Forget13 Sep 202600:11:01

Hiring mistakes often happen when leaders focus on capability and experience without understanding whether a candidate is truly energized by the realities of the role. In this clip recorded earlier this year, Jason Forget, then President and CRO of Cockroach Labs, shares the interview question he uses to uncover long-term fit, why startup environments demand a different type of motivation, and how honest self-assessment can help leaders avoid costly hiring mistakes. The discussion offers a practical framework for evaluating energy, adaptability, and alignment before making critical hiring decisions.


 

Jason Forget is President and CRO of Resolve AI, an enterprise AI platform for production operations, and has spent his career building revenue organizations from multiple vantage points, including finance, RevOps, sales, and executive leadership. Previously, he served as President and CRO at Cockroach Labs, where he led the go-to-market organization during a period of hyper-growth. His uncommon path across different functions has shaped his approach to predictable growth, helping companies scale from early-stage startups to enterprise revenue organizations through operational discipline, coaching, and repeatable sales systems.


 

Connect with Jason:


 

Resources mentioned:


 

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Recruiting the Right People and Selling Real Differentiation with Brad Scott, VP of Worldwide Sales at Glean10 Sep 202600:59:47

You can have the best product in the world, perfect messaging, and market timing on your side… but if you don't have elite people in your sales organization, none of it matters. Brad Scott has built sales teams at Snowflake, Veza, and now Glean – three of the most different growth trajectories in tech. In this conversation, he breaks down how to hire for the traits that actually predict success: intellectual curiosity, resilience, self-awareness. He also tackles the complexity of selling AI-native products in a market flooded with AI-bolted hype, and why the fundamentals of recruiting, onboarding, and process discipline are your only anchor when everything around you is changing every 90 days.


 

Brad Scott is VP of Worldwide Sales at Glean, where he leads a 350-person sales organization through explosive growth. Before Glean, he built sales teams at Veza from an early stage and at Snowflake during its historic scale-up, giving him rare visibility into what it actually takes to build elite sales organizations across three radically different company sizes and growth phases. Brad also chairs the Work AI Institute at Glean, exploring what future organizational structures look like in an AI-driven world. 


 

Connect with Brad:


 

Resources mentioned:


 

Key takeaways from this episode:

  • 00:00 – Why the caliber of people in your sales organization matters more than your product, your messaging, or your market timing.
  • 05:15 – How the questions you ask during recruiting reveal whether someone will actually stay curious about customers – or just go through the motions.
  • 06:36 – Why salespeople who've faced real hardship or adversity early in their careers tend to outperform everyone else when things get hard.
  • 24:34 – How to educate prospects on the difference between AI-native and AI-bolted products (and why it matters for their ROI).
  • 36:57 – Why your proof-of-value process must map customer workflows and business outcomes before diving into technical integrations.
  • 45:25 – Why automating your daily drudgery is the one move that separates future-proofed salespeople from ones who'll get left behind by AI.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Effective Business Planning and Weekly Accountability with Scott Rudy06 Sep 202600:10:37

Most first-line managers are trying to do everything at once – recruit, develop, forecast, and hit their number – all in 62 working days. But Scott Rudy has learned through building teams at high-growth companies that what separates managers who make their number from those who don't isn't effort; it's operating rhythm. In this clip, Scott breaks down how second-line managers should coach first-line managers on weekly accountability, how to set clear expectations that cascade through the organization, and why most companies misalign their manager responsibilities. If your managers don't have clarity on how to execute week to week, your reps won't either.


 

Scott Rudy is the Founder of Rudy Advisory, bringing extensive sales and leadership experience from high-profile tech companies including Zywave, PTC, Salesforce, SAP, and Paycor. He's led sales organizations through explosive growth, taking companies from 80 sales reps to 400 over eight-year periods, and is known for building championship sales cultures and creating scalable leadership frameworks, including the Frontline Sales Leadership Playbook developed with Force Management.


 

Connect with Scott:


 

Resources mentioned:


 

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Strategy That Teams Actually Execute with Dr. Chuck Bamford03 Sep 202601:06:30

Most companies spend September and October planning for 2027, but they skip the part that actually matters: figuring out how their teams will execute on it. That's why we're revisiting this episode with Dr. Chuck Bamford, who walks through how to align strategy from the boardroom all the way down to compensation plans, daily activities, and the conversations your reps have with customers. He covers what separates strategy that gets executed from strategy that sits on a shelf, and why most execution failures have nothing to do with the strategy itself. If you're mapping out your revenue goals for next year, this episode is a must-listen before you finalize your plan.

Dr. Chuck Bamford is the Managing Partner at Bamford Associates and an adjunct professor of strategy at both Duke University's Fuqua School of Business and the University of Notre Dame's Mendoza College of Business. He's worked with more than 170 organizations to design and implement strategy that actually drives behavior, and he's the author of many books, including The Strategy Mindset 2.0.

Connect with Chuck:

Resources mentioned:

Key takeaways from this episode:

  • 00:00 – What it really takes to build strategy that doesn't fall apart the moment it hits the sales floor.
  • 05:01 – Why most CROs treat strategy like a one-time event instead of the ongoing discipline it needs to be.
  • 16:02 – What leaders often overlook when converting corporate KPIs into the specific daily activities their people actually execute.
  • 18:40 – The mistake many CROs make when compensation plans quietly undermine everything their strategy is designed to accomplish.
  • 54:43 – Why narrowing your competitive set to 3-5 competitors dramatically changes how your teams sell.
  • 01:00:52 – A look inside how differentiation dies in strategy decks but comes alive in the three-foot conversation between your rep and a customer.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

The ROI of Multi-Persona Selling with Daniel Simon30 Aug 202600:10:31

Winning complex deals requires more than executive sponsorship. The strongest business cases are built by connecting value across the organization. Daniel Simon shares how he worked with stakeholders across product, engineering, finance, HR, and legal teams to uncover specific use cases, quantify time savings, and build an ROI story that resonated from end users to the executive team. The result was a business case that transformed AI from a technology investment into a measurable business outcome.

Daniel Simon is an Enterprise Account Executive at Glean, where he helps large enterprises deploy AI solutions that improve knowledge discovery, productivity, and decision-making across the organization. He brings experience selling complex technology solutions into Fortune 500 companies and navigating multi-stakeholder enterprise buying processes.

Connect with Dan:

Resources mentioned:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why Great CROs Stop Managing Numbers and Start Building Systems with Sam Costello27 Aug 202601:01:34

CROs who chase pipeline numbers miss what really matters. Sam Costello's path from sub-$1M to $100M at Harness taught him to stop managing revenue and start building the machine that produces it, which means recruiting elite, coachable talent, running a champion-first sales process with discipline, and building a culture of radical candor where MEDDPIC reviews are hunts, not compliance exercises. If you're spending more time managing numbers than building people and process, this conversation reveals where that shift starts – and what it costs to miss it.

Sam Costello is CRO at Harness, where he's spent 7.5 years scaling the platform from sub-$1M to $100M ARR. He interviews ~400 candidates annually and partners closely with co-leader Carlos to build what he calls an 'execution machine', recruiting elite talent, running disciplined sales processes, and developing a culture of radical candor and coachability.

Connect with Sam:

Key takeaways from this episode:

  • 00:00 – Why most CROs get the job fundamentally wrong
  • 06:00 – Why your team is building champions in the wrong order
  • 13:40 – Why POV processes fail before they even start
  • 31:41 – Why MEDDPIC reviews are failing in most organizations
  • 40:43 – Why the question most hiring leaders should ask (but don't)
  • 46:12 – Why OTE isn't your real competition in the war on talent
  • 53:00 – What separates great companies from the rest

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

AI Selling Rewards Curiosity | Workflow Discovery with Seong Park23 Aug 202600:10:18

AI adoption has changed the standard for go-to-market execution. Seong Park, SVP of Customer Support & Services at Cursor, explains why the old model of selling certainty is giving way to curiosity, experimentation, and workflow discovery. He breaks down why the real work starts after signature, why pilots only matter if they lead to business-critical adoption, and how revenue leaders can guide customers from AI exploration to measurable impact.

Seong Park is the Senior Vice President of Customer Support and Services at Cursor. His background spans pre-sales, customer success, and go-to-market leadership across companies including MongoDB, ThoughtSpot, and now Cursor.

Connect with Seong:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

How to Hire Better Salespeople Than Yourself and Lead Them to Win20 Aug 202601:06:34

Michelle Bove didn't start in enterprise software – she started as a soccer referee in seventh grade, hustling for an extra $10 per game, then moved into door-to-door sales at a three-person startup where she learned rejection quickly and loved it even more. That hunger never left. Today, as an AVP of East Sales at Wiz, she's built her career at some of the sharpest sales cultures in software history (PTC, AppDynamics, Zscaler), closed deals nobody else could get into, and turned around entire teams by replacing broken managers instead of blaming reps. In this conversation, she breaks down the real mechanics of winning: why likability is underrated, how to hire people better than you, why skip levels work when done transparently, and what it actually costs to prove yourself as a young female leader in cybersecurity. Her philosophy is simple: science plus art. Discipline and processes without human connection will only get you halfway there.

Michelle Bove is an AVP of East Sales at Wiz and has built her career at PTC, AppDynamics, and Zscaler – some of the sharpest sales cultures in enterprise software. She's known for closing deals nobody else could get into and turning underperforming teams into world-class organizations.

Connect with Michelle:

Resources mentioned:

Key takeaways from this episode:

  • 00:00 – Introduction and Michelle's origin story from soccer referee to enterprise sales leader
  • 06:44 – Why likability is the most underrated sales competency and directly impacts your ability to build champions and close deals
  • 20:00 – Why tailored coaching based on individual strengths and weaknesses beats cookie-cutter management
  • 36:30 – How to run skip levels the right way: prep, conduct, document, share back with managers, and follow up without alienating people
  • 47:50 – Operating rhythms in practice: daily prospecting, 15-question deal reviews, and deep customer research that actually moves deals
  • 51:00 – Why in-person customer engagement beats remote-only selling for strategic accounts and mega-deals, even in the AI era
  • 59:45 – The hardest part of her job: being a young female leader in a male-dominated space and proving herself every room she walks into

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

The SNL Lesson on Talent and Fit with Lindsay Shookus16 Aug 202600:10:51

High-performing teams create the conditions for talent to succeed. In this Revenue Builders segment, Lindsay Shookus shares lessons from Saturday Night Live on cultural fit, team buy-in, trust, and performance under pressure. Drawing from examples of SNL talent who found success in different environments, Lindsay explains why fit often determines whether strong people can thrive inside a specific team rhythm. She also shares how leaders can create safety for risk-taking, give teams ownership in new hires, and reduce the pressure on individuals by helping them trust the room around them.

Lindsay Shookus spent 20 years at Saturday Night Live, including 10 years as a producer, where she led talent booking, worked with celebrity hosts and musical guests, and helped scout and recruit cast members. She is a four-time Emmy Award winner, a former producer on 30 Rock, and the co-founder of Women Work Hard, a community supporting female entrepreneurs and leaders.

Connect with Lindsay:

Resources mentioned:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Reps Who Skip the Story Lose the Deal with Rob Potter13 Aug 202600:50:04

Most sales conversations still lean on product specs, and most leadership still gets reduced to quota math, until the market gets hard and both approaches break down. Rob Potter, CEO of Oomnitza, joins John Kaplan and John McMahon to argue that revenue and retention run on the same fuel: story, evidence, and belief rather than pressure. Shaped by three decades under RSA and EMC leaders like Art Coviello and Mark Thurman, Potter explains why technical credibility alone creates gaps in a sales motion, how staged delegation and reverse-timeline planning scale a team without inflating cost, and why transformative leaders keep people through a missed quarter while transactional leaders lose them the moment the number slips.

Rob Potter is CEO of Oomnitza, an enterprise technology management platform, and a venture partner at SYN Ventures. His path to the corner office ran through engineering and sales leadership roles at IBM, WRQ, Symantec, and RSA/EMC, where he worked alongside leaders including Art Coviello and Joe Tucci before running revenue organizations of his own.

Connect with Rob:

Resources mentioned:

Key takeaways from this episode: 

  • 04:06 - How a mentor redirected Potter from veterinary school to engineering, and how an IBM customer engagement pulled him out of coding and into sales.
  • 14:15 - Why staged delegation, bringing team members in at the right sales-cycle phase rather than all at once, is what separates scalable sales leaders from expensive ones.
  • 19:29 - The single metric Mark Thurman drilled into him: growth rate quarter-over-quarter and year-over-year matters more than revenue alone.
  • 20:41 - What RSA and EMC's top leaders had in common: honesty, transparency, and empathy, especially when navigating layoffs.
  • 27:48 - Why passion is contagious in an organization, and why it only exists downstream of belief built on evidence.
  • 31:37 - The storytelling framework Potter coaches into every rep: journey, problem, outcome, not product spec.
  • 38:22 - Why AI guardrails have to differ by function, and the hidden long-term cost of building AI in-house instead of buying it.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why Great Sellers Hold the Line in Discovery with Stuart Gwynn09 Aug 202600:09:11

Enterprise sellers often lose deal quality by moving too quickly from customer pain to product answers. In this Revenue Builders minisode, Stuart Gwynn of MongoDB explains why the best sellers slow down in discovery, hold the line with the customer, and use disciplined qualification to determine whether a problem is real, urgent, and worth solving. Stuart shares how pipeline creates the courage to qualify out, why team preparation matters before strategic customer conversations, and how trust is built when sellers demonstrate that they understand the customer’s business before prescribing a solution.

Stuart Gwynn is an enterprise sales leader at MongoDB who has exceeded goal every year since joining the company in 2019. Before MongoDB, he spent seven years at Pure Storage, rising from SDR to named account rep and finishing as one of the company’s top performers before moving into strategic enterprise selling.

Connect with Stuart:

Episodes mentioned:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

The Hard Moments That Build a CEO with Mark Thurmond06 Aug 202601:00:15

Senior leaders are often judged in moments they could not plan for. Mark Thurmond’s path from sales rep to co-CEO of Tenable was built through consistent execution, difficult operating assignments, and crises that demanded calm before certainty. He explains what the RSA breach taught him about transparency and customer trust, how he and Steve Vintz kept Tenable moving after the death of CEO Amit Yoran, and why the strongest leaders build followership before they need it. The conversation also covers choosing learning over title, using AI to raise seller productivity, and leading a product-to-platform shift as a company-wide operating change.

Mark Thurmond is Co-Chief Executive Officer of Tenable, where he oversees the company’s go-to-market functions across sales, marketing, customer success, professional services, and technical support. His career includes senior operating and sales leadership roles at EMC, RSA, Qlik, and Turbonomic.

Connect with Mark:

Key takeaways from this episode: 

  • 00:00 - What early international experience teaches leaders about operating across markets, cultures, and teams.
  • 04:34 - Why transparency during a crisis can strengthen customer trust instead of weakening it.
  • 10:19 - What leaders must control when uncertainty, emotion, and outside pressure start to take over.
  • 12:22 - Why rigid career planning can distract high performers from the opportunities that actually move them forward.
  • 15:05 - What a leader’s ability to attract former colleagues reveals about their credibility and influence.
  • 17:04 - Why the most valuable career moves often create discomfort before they create advancement.
  • 29:00 - A look inside what leadership demands when personal grief and business continuity collide.
  • 34:08 - What executives often overlook about the connection between proactive health and decision-making capacity.
  • 41:30 - Why a company’s approach to AI partnerships may determine whether it separates or falls behind.
  • 53:00 - What many leaders underestimate about moving from a product business to a platform strategy.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Where AI Is Actually Working in Revenue Teams with Alex Bilmes02 Aug 202600:11:03

In this clip, Alex Bilmes, CEO of Endgame, joins Revenue Builders to share what his team learned from analyzing more than 30,000 real AI workflows across go-to-market teams. The data shows AI gaining traction in account intelligence, conversation readiness, deal acceleration, pipeline inspection, and team enablement. But the larger lesson is that the strongest teams are not just using AI to generate decks, briefs, or follow-ups faster. They are using it to create shared understanding across reps, managers, executives, RevOps, and cross-functional teams. For revenue leaders, the opportunity is not simply more automation. It is connecting the organization around the same account context, methodology, and customer truth.

Alex Bilmes is the CEO and founder of Endgame, a revenue intelligence platform built for go-to-market teams. His work focuses on helping revenue organizations centralize customer, methodology, and account knowledge so both humans and AI agents can operate from a consistent foundation.

Connect with Alex:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why Partner Leaders Must Master the AI Landscape to Win Hyperscaler Partnerships with Alan Chhabra30 Jul 202601:02:14

AI partnerships are no longer won by managing a channel or securing a marketplace listing. Leaders must understand how countries, power, cooling, chip fabrication, hyperscalers, model providers, software companies, and enterprise risk fit together before they can build an effective partner strategy. Returning to Revenue Builders, Alan Chhabra explains how Cerebras navigated the technical and political realities of working with AWS, why successful partner leaders need more than relationships, and how sovereignty is changing infrastructure, model selection, and cloud decisions. He also examines why software companies are moving aggressively on AI while traditional enterprises remain more cautious.

Alan Chhabra is the Executive Vice President of Worldwide Partnerships at Cerebras Systems, where he leads global partner expansion across hyperscalers and the broader AI ecosystem. He previously spent nearly a decade building MongoDB’s global partner network and held senior leadership roles at BMC Software.

Connect with Alan:

Other Revenue Builders episodes with Alan:

Key takeaways from this episode: 

  • 00:00 - Why the infrastructure behind AI may matter more than the applications built on top of it.
  • 12:26 - What the shift from data to AI changes about how partner leaders map the market.
  • 16:06 - Why understanding the full AI stack is a prerequisite for building the right partnerships.
  • 27:48 - A look inside what it really takes to navigate the politics of a hyperscaler partnership.
  • 36:00 - The four capabilities CEOs should test before hiring an AI partner leader.
  • 48:34 - What leaders often overlook about the role of sovereignty in shaping AI infrastructure decisions.
  • 56:25 - Why software companies and traditional enterprises are moving at very different speeds on AI adoption.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

How Elite Performers Manage Pressure Before the Moment with Dr. Michael Gervais26 Jul 202600:09:55

High-pressure sales moments test a leader’s ability to stay composed, present, and clear when the outcome matters. In this minisode, Dr. Michael Gervais explains how elite performers manage activation before critical moments, from major buyer meetings to executive presentations. He breaks down the difference between useful nerves and disruptive anxiety, then outlines the mental skills that help leaders regulate pressure: awareness, breathing, and self-talk. For revenue leaders, this conversation offers a practical lens on preparing the mind before the stakes arrive.

Dr. Michael Gervais is a performance psychologist, the founder of Finding Mastery, host of the Finding Mastery podcast, co-creator of the Performance Science Institute at the University of Southern California, and author of The First Rule of Mastery: Stop Worrying About What People Think of You. He has worked with Olympians, world champions, MMA fighters, Fortune 100 CEOs, and elite teams to help them train their minds for high-pressure performance.

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Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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Training for Pressure with Greg Poss23 Jul 202601:02:52

Pressure does not create a response. It exposes the response that has already been trained. Former professional hockey coach and mental strength coach Greg Poss returns to explain how leaders can recognize fear-driven reactions, return to a more deliberate state, and build resilience before the stakes rise. Greg, John McMahon, and John Kaplan examine why external achievement delivers only temporary satisfaction, how a leader’s emotional state influences the performance of the team, and why productive discomfort must be paired with a clear path forward. They also discuss practical tools including breathing, visualization, self-awareness, and Greg’s 21-day process for building more consistent responses in high-pressure environments.

Greg Poss spent decades coaching professional hockey in the United States and Europe, including leading the Mannheim Eagles to a championship and coaching the German national team. He now works with athletes, coaches, and business leaders to strengthen mental resilience and improve performance under pressure.

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Resources mentioned:

Other Revenue Builders appearances:

Key takeaways from this episode: 

  • 00:00 - Introduction
  • 03:05 – Why Greg believes the brain must be trained to respond deliberately before pressure arrives.
  • 07:41 – How frustration, anger, and anxiety can signal that fear is beginning to shape a leader’s response.
  • 16:25 – Why external achievements provide temporary satisfaction, while sustained fulfillment comes from the process of learning and mastery.
  • 23:50 – How a leader’s emotional state influences the energy, confidence, and performance of the people around them.
  • 36:04 – Why pushing people outside their comfort zones only produces growth when leaders also provide the tools and path forward.
  • 50:45 – How victim thinking blocks accountability, learning, and the ability to improve after a setback.
  • 57:29 – Why effective visualization includes adversity, friction, and the response required when events do not go according to plan.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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Why Deals Die Inside the 10-Yard Line with Randy Riemersma19 Jul 202600:09:42

Late-stage deals can appear secure once the buyer has accepted the product and the business case, but that is often when the risk feels most personal. In today’s segment, Randy Riemersma explains why deals inside the final 10 yards are won or lost on buyer confidence and how elite sellers remove doubt through executive alignment, credible proof points, consistent communication with the champion, and a clear business-level point of view. The conversation gives revenue leaders a sharper way to evaluate late-stage deal risk and reinforces why belief, preparation, and execution matter when the buyer is preparing to make a high-stakes decision.

Randy Riemersma is the founder of Sell with Precision, where he helps sales leaders strengthen go-to-market execution, leadership effectiveness, and sales operating discipline. He has spent decades in B2B sales, leadership, consulting, and executive coaching, with a focus on helping teams sell with greater clarity, precision, and business relevance.

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Resources mentioned:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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How Great Sales Leaders Turn Instinct Into a System with Frederik Maris16 Jul 202601:05:27

Sales organizations stall when knowledge stays trapped in the heads of a few experienced people. In this Revenue Builders replay, Frederik Maris explains how leaders turn field experience into repeatable execution through sharper qualification, stronger frontline management, and deliberate coaching. He shares how conscious competence helps managers teach what top performers do instinctively, why early wins matter for new reps, and where leaders must take accountability when talent fails to develop. The conversation gives CROs a practical view of the systems, behaviors, and management discipline required to build a team that can scale.

Frederik Maris is the Co-Founder and Chief Revenue Officer of EliteGTM, where he helps founders and revenue leaders build more predictable go-to-market organizations through advisory, recruiting, and enablement. His career includes senior leadership roles at Splunk, Zoom, DataRobot, BMC, Veritas, and PTC, giving him firsthand experience building and transforming complex enterprise sales teams.

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Resources mentioned:

Key takeaways from this episode: 

  • 08:44 – What it really takes to uncover the customer pain and internal support that move complex deals forward.
  • 04:51 – Why sales leaders need a clear understanding of the methods behind their own success.
  • 26:16 – What CROs often overlook about the frontline manager’s role in seller ramp and retention.
  • 28:13 – Why a new rep’s first deal can shape confidence, momentum, and long-term performance.
  • 40:36 – Frederik Maris’s perspective on the traits that matter most when hiring for growth.
  • 45:06 – A look inside the interview signals that reveal self-awareness and emotional intelligence.
  • 01:01:07 – The leadership question that creates accountability when performance falls short.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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Why Outbound Phone Still Wins When Selling Gets Hard with Greg Casale12 Jul 202600:10:25

Automation has increased sales activity while reducing effectiveness, as AI-driven outreach floods the market and drives conversion rates down. In this segment, Greg Casale explains why outbound phone calling remains a critical channel for pipeline generation, especially in complex B2B environments where live conversations create immediate learning and engagement. He outlines the discipline required to make phone work, from hiring and training to technology and compliance, and why this channel continues to perform when easier options break down. The discussion highlights a clear operational reality for sales leaders: teams that invest early in outbound phones build a durable advantage when selling gets harder.

Greg Casale is the Founder and CEO of Reveneer Inc., where he leads a system-driven approach to outbound pipeline generation through embedded SDR teams. He began his career as a chemical engineer and brings a manufacturing and process control mindset to building repeatable, data-driven sales operations.

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Resources mentioned:

Listen to the full episode here:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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What AI Agents Mean for How You Build and Sell Software with Brian McCarthy05 Jul 202600:12:25

Today’s conversation features Brian McCarthy, President of Global Revenue and Field Operations at Cursor and former CRO at Rubrik, where he helped scale the business from $118 million to $1.5 billion in ARR. In this segment, Brian breaks down the rapid evolution of AI in software development, from simple code autocomplete to fully autonomous agent-driven environments, and what that shift means for competition, product strategy, and go-to-market execution. He also explains how Cursor’s multi-model approach creates a unique advantage in a fast-moving market, and why aligning that innovation with focused sales execution is critical to winning.

Brian McCarthy is President of Global Revenue and Field Operations at Cursor and former CRO at Rubrik, where he helped scale the company from $118M to $1.5B in ARR. He is known for building high-performance revenue organizations and execution-focused cultures in complex enterprise environments.

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Resources mentioned:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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The Hidden Cost of False Velocity with Randy Riemersma02 Jul 202601:01:20

Many stalled deals do not fail because the solution is weak. They fail because the team moved too fast before the buyer had a reason to care, a sponsor willing to mobilize, and enough confidence to take the risk. Randy Riemersma joins John McMahon and John Kaplan to unpack how false velocity, shallow discovery, and weak executive alignment create fragile opportunities that collapse late. He explains why elite sellers slow down early, uncover real business pain, connect operational problems to strategic outcomes, and manage the emotional side of buying when the decision starts to feel personal.

Randy Riemersma is the founder of Sell with Precision, where he helps sales leaders strengthen go-to-market execution, leadership effectiveness, and sales operating discipline. He has spent decades in B2B sales, leadership, consulting, and executive coaching, with a focus on helping teams sell with greater clarity, precision, and business relevance.

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Resources mentioned:

Key takeaways from this episode: 

  • 00:00 - Why many late-stage deals are lost long after the buyer has agreed with the business case.
  • 02:37 - What leaders often overlook when early deal momentum feels too good to be true.
  • 03:51 - A look inside the moment elite sellers create the urgency that average reps never uncover.
  • 12:53 - Why many CROs see strong operational engagement fail to translate into executive sponsorship.
  • 16:41 - The six emotions that drive buyer decisions and how to leverage them across deal stages.
  • 28:24 - What it really takes to build buyer belief when the risk of saying yes starts to feel personal.
  • 40:28 - Why the best discovery conversations feel less like qualification and more like understanding.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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AI Is Redefining Seller Productivity with Alex Varel28 Jun 202600:11:07

Seller productivity is being redefined in real time, and the divide is no longer about effort or experience. In this segment, Alex Varel shares a grounded look at how AI is already reshaping the role, from a RevOps leader training multiple agents in a single weekend to the expectation that sellers will augment their own output. The conversation highlights a growing reality for revenue teams: those who get hands-on with AI will operate at a different level, while those who don’t risk falling behind faster than they expect.

Alex Varel is EVP of Worldwide Sales at Cerebras Systems, where he leads global go-to-market efforts at the forefront of AI infrastructure. He has built and scaled high-performing teams across MongoDB, Zscaler, and Multiverse, driving growth through IPO, hyper-scale expansion, and emerging technology shifts.

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Resources mentioned:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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How Revenue Leaders Scale Beyond Hero Sellers with Jason Forget, CRO Behind Multiple Startup-to-Scale Journeys25 Jun 202601:07:27

Revenue growth becomes harder to sustain when leadership relies on a handful of top performers, inconsistent processes, or reactive decision-making. Jason Forget, President and CRO of Cockroach Labs, shares lessons from building revenue organizations from the earliest startup stages through large-scale growth, explaining why sales motions must continuously evolve as companies scale. The conversation explores the role of RevOps as a strategic advisor to leadership, the importance of building a strong middle class of sellers, hiring for adaptability and coachability, and creating cultures where problems surface early. Jason also shares how open-source adoption can be transformed into enterprise-wide business outcomes through disciplined account planning, executive engagement, and scalable go-to-market execution.

Jason Forget is President and CRO of Cockroach Labs and has spent his career building revenue organizations from multiple vantage points, including finance, RevOps, sales, and executive leadership. That uncommon path has shaped his approach to predictable growth, helping companies scale from early-stage startups to enterprise revenue organizations through operational discipline, coaching, and repeatable sales systems.

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Resources mentioned:

Key takeaways from this episode: 

  • 00:00 – Why the most effective RevOps leaders act less like operators and more like trusted advisors to the business.
  • 02:52 – What it really takes to turn product adoption into an executive-level business conversation.
  • 05:26 – A look inside how enterprise momentum is built long before an executive meeting is secured.
  • 12:26 – Why many CROs underestimate how dramatically a sales motion must evolve as a company scales.
  • 21:38 – What leaders often overlook about the group that drives the most predictable revenue growth.
  • 37:08 – Why the best hires are not always the most experienced candidates on paper.
  • 54:31 – The mistake many leaders make when performance issues appear without understanding the full context.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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You Can’t Delegate Sales Early with Lou Shipley21 Jun 202600:14:22

In this minisode, we hear from Lou Shipley, a three-time CEO, Harvard Business School professor, and author who has spent his career building and scaling venture-backed companies. This clip focuses on a critical mistake early-stage founders make: delegating sales before they truly understand the problem they’re solving. Lou walks through how he validated a company by getting directly in front of customers, why founders have to act as the first salesperson, and how real product-market fit only emerges through those early conversations. For leaders, this is a reminder that sales is not something you hand off. It’s how you learn, refine, and prove the business.

Lou Shipley is a three-time CEO, Harvard Business School professor, and author of Unlikely Entrepreneurs. He has led multiple startups and previously taught sales at MIT.

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Resources mentioned:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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Selling Enterprise AI with Context, Adoption, and Measurable ROI with Daniel Simon18 Jun 202601:01:30

Enterprise AI buying has moved quickly, but durable adoption still depends on context, security, workflow fit, and measurable business impact. Daniel Simon, Enterprise Account Executive at Glean, joins John Kaplan and John McMahon to discuss what it takes to sell AI in complex enterprise environments, why multi-threading matters more when buyers are evaluating broad organizational change, and how strong sellers build trust by tying use cases to productivity, governance, and ROI instead of relying on product excitement alone.

Daniel Simon is an Enterprise Account Executive at Glean, where he works with large enterprises on AI adoption, knowledge discovery, and productivity across complex organizations. He brings experience selling enterprise technology into multi-stakeholder buying environments.

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Resources mentioned:

Key takeaways from this episode: 

  • 00:00 – Introduction
  • 02:40 – What it really takes to move from product fluency to business impact in enterprise sales.
  • 06:35 – Why many sellers mistake a strong champion for a qualified enterprise deal.
  • 08:47 – A look inside how AI can expose qualification gaps without replacing sales fundamentals.
  • 18:12 – What leaders often overlook about context as the real differentiator in enterprise AI.
  • 30:51 – Why face-to-face engagement quietly creates leverage in a crowded AI market.
  • 42:58 – Dan Simon’s perspective on why consumption-based pricing raises the bar for customer success.
  • 57:12 – Why AI will amplify strong sales discipline and expose weak execution.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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High LTV Isn’t Enough: The ICP Tradeoff Leaders Miss with Dan Sperring14 Jun 202600:11:18

In this today’s segment, Dan Sperring, founder and CEO of Align ICP, breaks down a mistake most revenue leaders make when defining their ideal customer profile. The instinct is to chase the highest lifetime value customers, but those segments are often the hardest to win, the slowest to close, and the first to break when the market shifts. This clip focuses on how to balance three critical factors inside your ICP: lifetime value, ease of acquisition, and market health. Dan explains why ignoring any one of these creates pipeline risk, and how leaders can avoid over-rotating into segments that look great on paper but fail in execution. For leaders responsible for predictable growth, this is about making smarter tradeoffs, not just better targeting.

Dan Sperring is the founder and CEO of AlignICP, a company focused on helping revenue teams align around high-value customer segments to drive predictable growth. He brings experience across customer success, revenue leadership, and scaling SaaS businesses through product-market and go-to-market alignment.

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Tools and podcasts mentioned:

Listen to the full episode:

Get the Force Management framework for aligning your ICP, sales motion, and customer lifecycle around high-value use cases and measurable business outcomes:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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The Real Sale Starts After Signature | Proving Value in AI and Consumption Models with Seong Park11 Jun 202601:02:26

Consumption pricing and AI adoption are forcing revenue teams to prove value faster, with less room to hide behind contracts, pilots, or broad technical promises. Seong Park, Senior Vice President of Customer Support and Services at Cursor, joins John Kaplan and John McMahon to examine how customer success has become a consultative, technical, and commercial function in modern go-to-market. The conversation explores why post-sale execution is now central to retention, how teams need to embed into customer workflows, what finance scrutiny means for consumption models, and why the fundamentals of pain, champions, outcomes, and evidence still matter in a market moving at unusual speed.

Seong Park is the Senior Vice President of Customer Support and Services at Cursor. His background spans pre-sales, customer success, and go-to-market leadership across companies including MongoDB, ThoughtSpot, and now Cursor.

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Key takeaways from this episode: 

  • 00:00 – Seong Park’s perspective on how pre-sales, open source SaaS, and customer success shaped his view of enterprise go-to-market.
  • 02:26 – Why consumption models force revenue teams to re-earn the customer’s business through usage and realized value.
  • 08:00 – The value realization test every revenue leader should care about: what happens if the solution gets unplugged.
  • 11:04 – Why workflow depth quietly becomes a moat in enterprise accounts.
  • 18:04 – Why the real selling often starts after the customer signs.
  • 23:50 – A look inside where Cursor is finding technical go-to-market talent, and what it takes to build that talent into customer-facing operators.
  • 34:38 – Why finance scrutiny quietly changes the standard of proof for AI investments.
  • 52:00 – The three things post-sale teams need to understand before value delivery can begin.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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Humility & The Art of Letting Go with Doug Holladay07 Jun 202600:16:31

Doug Holladay shares a powerful personal story of forgiving someone he resented for 35 years after an unexpected encounter at a college reunion, emphasizing that forgiveness is fundamentally about personal work rather than the actions of others. He discusses the distinction between forgiveness and reconciliation, stressing the importance of releasing expectations for perfect apologies and instead focusing on recognizing sincere intent in others' gestures. The episode concludes with practical guidance on how to achieve forgiveness through self-inventory, humility, and learning from challenging moments rather than dwelling on negative feelings.

Doug Holladay is an author, educator, and leadership advisor known for helping leaders examine the internal patterns that shape culture, decision-making, and long-term success. He is the author of Rethinking Success and a frequent contributor to conversations on leadership, humility, and organizational health.

Resources mentioned:

Listen to the full episode:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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How Saturday Night Live Builds Teams That Perform Under Pressure with Lindsay Shookus04 Jun 202600:59:22

High-performing teams need trust before the pressure hits. Lindsay Shookus spent 20 years at Saturday Night Live, including 10 years as a producer, where every week required a team of writers, cast members, celebrity hosts, musicians, producers, and crew to create a live show in six days. In this conversation, Lindsay joins John Kaplan and John McMahon to share what SNL taught her about building trust quickly, hiring people who elevate the room, reading talent under pressure, and creating a process that allows strong personalities to perform together. She also shares leadership lessons from Lorne Michaels, the importance of adaptability and coachability, and why authentic connection gives teams the confidence to take risks when the stakes are highest.

Lindsay Shookus spent 20 years at Saturday Night Live, including 10 years as a producer, where she led talent booking, worked with celebrity hosts and musical guests, and helped scout and recruit cast members. She is a four-time Emmy Award winner, a former producer on 30 Rock, and the co-founder of Women Work Hard, a community supporting female entrepreneurs and leaders.

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Resources mentioned:

Key takeaways from this episode:

  • 00:00 - Introduction
  • 06:25 - What it really takes to build trust quickly when high-performing people have only days to align.
  • 14:22 - Why many leaders misread talent when they rely on credentials instead of team fit, coachability, and social awareness.
  • 07:55 - A look inside how high-pressure decisions get made when timing is tight and every stakeholder has a point of view.
  • 11:46 - Why hiring people who can take your job quietly raises the standard for the entire organization.
  • 37:35 - What leaders often overlook about coachability once someone has already reached the top of their field.
  • 43:49 - Lindsay Shookus’ perspective on why vulnerability creates stronger leadership connections than polished perfection.
  • 51:36 - Why strategic absence can make a leader’s presence more valuable.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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John McMahon on Building a Better SKO31 May 202600:06:26

Sales kickoffs can become expensive calendar events if leaders are not clear on what the gathering is meant to accomplish. In this Revenue Builders replay, John McMahon shares his perspective on how CEOs and CROs should think about SKOs, from motivating the sales force and aligning teams around company goals to delivering training that actually prepares reps to execute. He also explains why peer-to-peer knowledge transfer is often the hidden value of bringing the sales organization together, why product presentations should only happen when the value proposition is clear, and how leaders can motivate reps by speaking directly to their daily challenges, career aspirations, and earning potential.

John McMahon is a five-time CRO who has led revenue organizations at PTC, GeoTel, Ariba, BladeLogic, and BMC. He is the author of The Qualified Sales Leader and co-host of Revenue Builders, where he brings operator-level perspective on building and scaling enterprise sales teams. 

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Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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The Discipline Behind Nine-Figure Deals with Stuart Gwynn28 May 202601:00:31

Enterprise sales breaks down when teams confuse activity with progress, champions with coaches, or product interest with business urgency. Stuart Gwynn, a top-performing enterprise seller at MongoDB, joins John Kaplan and John McMahon to unpack what separates disciplined enterprise execution from deal chasing. Drawing from his path from SDR at Pure Storage to closing the largest deal in MongoDB history, Stuart explains why discovery is the foundation of value-based selling, how to test whether a champion will actually sell internally, and why large deals require multiple stakeholders, rigorous qualification, and a team operating around a shared account vision. He also shares how elite individual contributors lead without formal management titles, where AI is already changing buyer expectations, and why process only works when it is paired with judgment.

Stuart Gwynn is an enterprise sales leader at MongoDB who has exceeded goal every year since joining the company in 2019. Before MongoDB, he spent seven years at Pure Storage, rising from SDR to named account rep and finishing as one of the company’s top performers before moving into strategic enterprise selling.

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Episodes mentioned:

Key takeaways from this episode:

  • 00:00 – What it really takes to combine a rigorous value framework with the human judgment required to scale enterprise selling.
  • 02:42 – Why discovery becomes the moment where real pain, executive relevance, and budget-worthy outcomes either surface or disappear.
  • 07:59 – What leaders often overlook about the trust required before customers will quantify the true cost of a problem.
  • 11:28 – Why champion identification quietly determines whether a deal has internal momentum or only surface-level support.
  • 21:35 – The mistake many sellers make when pipeline pressure pushes them toward activity instead of disciplined qualification.
  • 18:50 – A look inside the preparation habits that help enterprise teams align before high-stakes customer conversations.
  • 56:25 – Why many leaders get top-talent management wrong by applying the same operating rhythm to every rep.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

How the Best Sellers Think Differently with Sahir Azam24 May 202600:07:59

Today’s episode features Sahir Azam, Partner at Index Ventures and former Chief Product Officer at MongoDB, where he helped scale Atlas into a multi-billion-dollar platform. This conversation breaks down what actually separates top enterprise sellers, from intellectual curiosity to resource orchestration, and why those traits alone aren’t enough without leadership building the right operating model around them. Sahir also explains how sales leaders create scale through enablement, accountability, and structured engagement, not just hiring more talent. For leaders trying to build repeatability in complex sales, this is a clear look at what it takes.

Sahir Azam is a Partner at Index Ventures investing in AI infrastructure, and former Chief Product Officer at MongoDB where he led the Atlas transformation into a multi-billion-dollar platform. He brings a rare operator's perspective on building go-to-market discipline, scaling sales culture, and navigating the product-distribution balance that separates winners from founders who fail.

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Get the Force Management framework for navigating product-go-to-market fit and building the sales discipline that separates scaling companies from those that fail:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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Revenue per Employee Is the New Endgame with Alex Bilmes21 May 202600:59:24

Revenue leaders are under increasing pressure to grow without adding headcount at the same rate, and AI is forcing a deeper conversation about productivity, consistency, governance, and organizational design. Alex Bilmes, CEO of Endgame, joins John Kaplan and John McMahon to discuss what his team learned from analyzing more than 30,000 real AI workflows across go-to-market teams. The conversation moves beyond tool adoption and into the harder leadership questions: how to create a centralized intelligence layer, how to prevent inconsistent messaging at scale, how RevOps must evolve, where AI can accelerate ramp and account coverage, and why human judgment becomes more important as automation gets better.

Alex Bilmes is the CEO and founder of Endgame, a revenue intelligence platform built for go-to-market teams. His work focuses on helping revenue organizations centralize customer, methodology, and account knowledge so both humans and AI agents can operate from a consistent foundation.

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Key takeaways from this episode: 

  • 00:00 - A look inside what happens when AI agents move from task automation to managing real revenue workflows.
  • 06:02 - Why agent sprawl quietly creates new execution risks for CROs trying to scale AI across the revenue organization.
  • 09:09 - What leaders often overlook about the knowledge foundation required to keep humans and AI working from the same truth.
  • 29:29 - Why RevOps has to evolve from fulfilling requests to building systems that change how revenue teams operate.
  • 35:04 - What it really takes for AI to improve productivity beyond simple headcount reduction.
  • 48:28 - The governance risk many revenue leaders underestimate when AI adoption moves faster than controls.
  • 51:26 - Why human judgment becomes more important, not less, as AI takes on more of the sales workflow.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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Why Consumption Pricing Makes Forecasting Harder with Devavrat Shah17 May 202600:06:22

Consumption pricing puts pressure on the forecast in places traditional SaaS models rarely exposed. Total usage may be easier to model from the CFO’s seat, but the field still has to answer harder questions: which customer, which channel, which rep, and when. In this replay segment, Devavrat Shah explains how AI can help teams learn across cohorts, spot patterns in uneven data, and create more trust in a forecast that would otherwise depend on isolated judgment calls. 

Devavrat Shah is an MIT professor, director of MIT’s Statistics and Data Science Center, and co-founder and CEO of Ikigai Labs. He brings a data science and operator’s perspective to forecasting, consumption pricing, and enterprise AI.

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Listen to the full episode here:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

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Training the Mind for High-Stakes Sales: How FOPO Hurts Executive Presence with Dr. Michael Gervais14 May 202601:00:03

High-stakes sales puts pressure on the mind before it tests the deal strategy. Reps and leaders have to stay present through judgment, rejection, complex stakeholders, and the weight of the number. Dr. Michael Gervais joins John Kaplan and John McMahon to unpack FOPO, the fear of other people’s opinions, and its impact on executive presence, listening, trust, and decision-making. Drawing from his work with Olympians, world champions, Fortune 100 leaders, and elite teams, Dr. Gervais explains how mental skills like awareness, breathing, self-talk, imagery, and honest team dynamics help people operate with more clarity under pressure. The conversation brings performance psychology into the realities of enterprise sales, where long cycles, executive buyers, and high-consequence conversations demand discipline before the moment arrives.

Dr. Michael Gervais is a performance psychologist, the founder of Finding Mastery, host of the Finding Mastery podcast, co-creator of the Performance Science Institute at the University of Southern California, and author of The First Rule of Mastery: Stop Worrying About What People Think of You. He has worked with Olympians, world champions, MMA fighters, Fortune 100 CEOs, and elite teams to help them train their minds for high-pressure performance.

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Resources mentioned:

Key takeaways from this episode:

  • 00:00 – Why FOPO quietly turns high-stakes sales conversations into moments of self-protection.
  • 06:32 – A look inside the brain pattern that pulls leaders away from listening when presence matters most.
  • 19:47 – What it really takes to tell the difference between useful pressure and activation that disrupts execution.
  • 25:42 – Why elite performers treat mental training as a discipline, not a reaction to pressure.
  • 41:18 – How rehearsing adversity helps leaders stay composed when the moment starts to break pattern.
  • 48:20 – What leaders often overlook about the trust required for honest challenge on high-performing teams.
  • 56:34 – Why psychological skill development is becoming part of how serious organizations prepare their people.

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

The New Standard for Sales Coaching in the AI Era with Marcy Stoudt10 May 202600:09:33

In this segment, Marcy Stoudt, Founder of Revel Companies, breaks down how AI is changing one of the most important responsibilities in sales leadership: coaching. This conversation focuses on a simple but critical shift. For years, managers struggled to observe real customer interactions and give meaningful feedback at scale. With AI, that constraint is gone. At the same time, leaders are dealing with constant meetings and cognitive overload. Marcy explains how top operators are using AI not just to increase productivity, but to create space to think, coach, and lead more effectively. For CROs and frontline managers, this raises the standard. The tools are here. The question is how you use them.

Marcy Stoudt is Founder of Revel Companies, where she advises revenue leaders on AI adoption, talent strategy, and organizational alignment. With deep experience in executive recruiting and sales leadership, she helps organizations shift from treating AI as a technology decision to embedding it into how work gets done across teams.

Connect with Marcy: 

Get the Force Management framework for building and scaling predictable pipeline and revenue systems, with a focus on execution, alignment, and repeatability: 

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

How to Build a Predictable Pipeline Engine Without Sales Heroics with Greg Casale07 May 202601:12:13

Pipeline generation breaks down when sales organizations rely on individual performance instead of building controlled, repeatable systems. In this episode, Greg Casale shares how his background in engineering shaped a system-first approach to sales, applying principles of process control, data capture, and structured training to reduce variability and improve consistency. The conversation explores why outbound phone remains a critical channel despite its difficulty, how over-automation has saturated the market and reduced conversion rates, and where AI fits as a tool to strengthen preparation and execution without replacing human interaction. 

Greg Casale is the Founder and CEO of Reveneer Inc., where he leads a system-driven approach to outbound pipeline generation through embedded SDR teams. He began his career as a chemical engineer and brings a manufacturing and process control mindset to building repeatable, data-driven sales operations.

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Resources mentioned:

Key takeaways from this episode: 

  • 03:00 – Why many CROs over-index on hiring instead of addressing the system driving performance
  • 33:30 – What it really takes to build an outbound channel competitors can’t easily replicate
  • 49:00 – Why leaders risk losing differentiation when AI replaces human-driven sales behavior
  • 01:00:00 – A look inside how top SDRs control conversations in the first 30 seconds of a cold call
  • 09:33 – The mistake many CROs make when relying on fractional SDR models for pipeline generation
  • 01:07:24 – Why cutting SDR capacity during downturns quietly weakens your ability to recover
  • 18:11 – What leaders often overlook when measuring SDR success beyond meeting volume

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why Strategic Account Selling Still Comes Down to Value and Alignment with Jane Thompson03 May 202600:06:39

Strategic accounts expose where most sales approaches break down, especially when technical capability fails to connect to enterprise-wide value. In this replay segment, Jane Thompson unpacks what it actually takes to navigate complex, multi-division organizations, from building aligned champions to translating solutions into outcomes that matter at the board level. The conversation highlights why intellectual curiosity, multi-threaded engagement, and disciplined account mapping remain non-negotiable for sellers operating at the highest level.

Jane Thompson is a sales leader at BigPanda with deep experience selling into complex, multi-division enterprise accounts and building high-impact strategic sales motions.

Connect with Jane:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

How AI Is Rewriting the Sales Playbook and Raising the Bar on Human Performance with Alex Varel30 Apr 202601:02:30

AI is shifting from model development to real-world usage, exposing a new bottleneck that most sales teams are not prepared to understand or sell against. As inference speed, memory bandwidth, and infrastructure become the true differentiators, traditional software playbooks begin to break down. Alex Varel joins John Kaplan and John McMahon to unpack what it takes to sell in this new environment, where technical depth, curiosity, and adaptability are no longer optional. The conversation explores how AI is reshaping productivity, why ICPs must evolve weekly, and how elite sellers distinguish themselves by orchestrating value across increasingly complex buying groups.

Alex Varel is EVP of Worldwide Sales at Cerebras Systems, where he leads global go-to-market efforts at the forefront of AI infrastructure. He has built and scaled high-performing teams across MongoDB, Zscaler, and Multiverse, driving growth through IPO, hyper-scale expansion, and emerging technology shifts.

Connect with Alex:

Resources mentioned:

Key takeaways from this episode:

  • 00:00 – A look inside what it really takes to rethink computing architecture when speed, not scale, becomes the constraint
  • 13:09 – Why many leaders underestimate how the shift from training to inference is redefining where competitive advantage actually lives
  • 25:27 – The mistake many CROs make when applying legacy software playbooks to markets that require constant recalibration
  • 21:33 – What it really takes to turn AI from a concept into a daily productivity multiplier inside a revenue organization
  • 31:34 – Why most sales organizations quietly accept a broken productivity model and what changes when that assumption is challenged
  • 34:26 – A look inside the evolving role of the AE as a multi-dimensional operator across technical, business, and interpersonal domains
  • 49:41 – Why treating ICP as a static exercise leads to missed growth opportunities in markets that are shifting in real time

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why Pipeline Generation Fails Before the First Call with Christopher Vick26 Apr 202600:13:12

Today, a segment from our episode on pipeline generation and building a repeatable revenue system with Christopher Vik, VP EMEA at Samsara and former CRO at Leapwork. In this clip, Chris breaks down why most pipeline generation efforts fail before they even start. He explains how preparation drives conviction, why reps avoid pipeline when they lack insight, and what leaders must do to build a culture where execution actually sticks. If you’re trying to improve pipeline performance or develop more effective sellers, this is a perspective worth revisiting.

Chris Vik is VP EMEA at Samsara and a former CRO at Leapwork and Go Autonomous, where he scaled go-to-market teams across new markets and high-growth environments. He is known for building structured revenue systems that connect pipeline generation, sales execution, and recruiting.

Resources mentioned:

Get the Force Management framework for building and scaling predictable pipeline and revenue systems: 

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why Sales Execution Wins in an AI-First World with Brian McCarthy, President of Global Revenue and Field Operations at Cursor24 Apr 202600:55:12

PLG can create explosive growth, but it can also mask fundamental gaps in execution, capacity, and long-term durability. As AI-native companies scale at unprecedented speed, revenue leaders face a new tension: how to convert bottom-up adoption into enterprise value without breaking the system that fueled growth. Brian McCarthy joins to unpack how Cursor is navigating this shift, why sales execution becomes the moat in a world of swappable technology, and what it takes to build a go-to-market machine that keeps pace with innovation while deepening customer trust.

Brian McCarthy is President of Global Revenue and Field Operations at Cursor and former CRO at Rubrik, where he helped scale the company from $118M to $1.5B in ARR. He is known for building high-performance revenue organizations and execution-focused cultures in complex enterprise environments.

Connect with Brian:

Resources mentioned:

Key takeaways from this episode:

  • 03:30 – Why great leaders know when to step away, and how building a successor is the true test of an execution machine
  • 09:50 – What to look for in a once-in-a-career opportunity, and why timing matters more than brand or hype
  • 17:03 – How PLG success created a capacity crisis, and why too much demand can degrade customer experience
  • 29:29 – The decision to radically reduce account load, and how focus enables better selling and better buying experiences
  • 32:16 – Why champions, not features, drive revenue, and how to intentionally build them across the organization
  • 38:19 – The required balance between bottom-up adoption and top-down value selling in technical markets
  • 41:31 – Why “clock speed” is the defining trait of modern sellers, and how enablement must fuel continuous learning
  • 49:09 – The shift from tools to AI factories, and what it means for the future of software development and selling
  • 52:01 – Why culture, trust, and human relationships remain the durable moat in a world of rapidly changing technology

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Why Preparation Separates Top Performers from Everyone Else with John Rowell19 Apr 202600:09:03

Preparation does not become less important as sellers gain experience. It becomes more visible as a differentiator. In this replay segment with John Rowell, he breaks down of how disciplined pre-call preparation sharpens positioning, turns cold outreach into meaningful engagement, and allows reps to stay fully present in the moment. The conversation highlights why preparation is not just about information gathering, but about earning credibility, accelerating sales cycles, and creating the conditions for authentic customer conversations.

John Rowell is the Co-Founder of Pinned Golf and a former enterprise sales leader with experience at EMC and Lacework. He brings a practitioner’s perspective on applying enterprise sales discipline to startup growth.

Connect with John:

Resources mentioned:

Catch the full conversation, here: 

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Sales as the System and Why Founders Must Own the Problem with Lou Shipley16 Apr 202601:02:59

Most companies don’t fail because of product, they fail because they never build a clear, repeatable sales system around a problem that actually matters. That shows up early when founders delegate sales too soon, chase broad markets without focus, and struggle to translate technical insight into customer urgency. In this conversation, Lou Shipley brings a career spanning door-to-door selling to leading and teaching at Harvard to break down what separates companies that scale from those that stall. He introduces frameworks like the “problem with the problem” and the “murder board,” while reinforcing a consistent theme: sales is not a downstream function, it is the organizing discipline of the business. For leaders trying to build a high-performance culture or evaluate their next move, this conversation clarifies what to look for and what to avoid.

Lou Shipley is a three-time CEO, Harvard Business School professor, and author of Unlikely Entrepreneurs. He has led multiple startups and previously taught sales at MIT.

Connect with Lou: 

Resources mentioned:

Key takeaways from this episode:

  • 00:00 – How Lou Shipley built his sales foundation on 100% commission
  • 06:00 – The 30-second mistake sellers keep making and how it kills deals early
  • 10:33 – Why Lou Shipley believes emotional connection to the problem changes everything
  • 25:55 – Why founders who delegate sales too early almost always get it wrong
  • 33:33 – A behind-the-scenes look at how great teams pressure-test their strategy before the market does
  • 40:22 – The three questions that instantly expose whether a company is worth joining
  • 44:25 – Why narrowing your ICP is the fastest path to real revenue growth, not a limitation
  • 58:33 – The real reason most companies fail before they ever scale

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

The Feature Trap: Why Enterprise Buyers Don’t Care with John Donnelly12 Apr 202600:07:42

Today, we’re revisiting a segment from our episode on selling enterprise software and connecting technical capabilities to business outcomes with John Donnelly. John is a seasoned enterprise sales leader with deep experience scaling complex sales motions across organizations like MobileIron and Kana. In this clip, he breaks down why so many sellers default to features, where discovery goes wrong, and how the best reps connect technical differentiation to real business impact to win complex deals.

John Donnelly is a seasoned enterprise sales leader and CRO with a track record of scaling high-growth organizations through IPOs and acquisitions, known for helping teams translate technical capabilities into measurable business outcomes.

Connect with John:

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

Aligning Pipeline to Ideal Customer Profile with Dan Sperring09 Apr 202601:06:57

Most revenue teams believe they have a definedIdeal Customer profile (ICP), but the reality is far less precise, with the majority of pipeline often sitting outside the segments that actually drive retention and expansion. This disconnect creates inefficiency across marketing, sales, and customer success, and is only amplified by AI-driven outreach that scales poor targeting. Dan Sperring, founder and CEO of Align ICP, breaks down why ICP must evolve from a static definition into a dynamic operating system rooted in use cases, lifetime value, and market health. The conversation challenges traditional go-to-market structures, highlights the risks of misaligned incentives, and offers a clear framework for building predictable, durable growth.

Dan Sperring is the founder and CEO of AlignICP, a company focused on helping revenue teams align around high-value customer segments to drive predictable growth. He brings experience across customer success, revenue leadership, and scaling SaaS businesses through product-market and go-to-market alignment.

Connect with Dan:

Books mentioned:

Tools and podcasts mentioned:

Get the Force Management framework for aligning your ICP, sales motion, and customer lifecycle around high-value use cases and measurable business outcomes:

Key takeaways from this episode: 

  • 00:00 – What Dan Sperring really thinks about ICP and why 70% of pipeline is wasted before it even starts
  • 14:12 – Why use case is the signal most teams miss and what actually predicts expansion and retention 
  • 23:37 – What high-performing ICPs all have in common and why most segments fail one of the three tests 
  • 25:21 – The hidden tradeoff between product-market fit and sales complexity that early teams underestimate 
  • 40:27 – A peek into what really breaks when sales and customer success are separated across the customer journey 
  • 56:06 – How top teams shift comp from bookings to LTV and what that unlocks in pipeline quality and predictability

Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results.

This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale.

Connect with Us:

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