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Explore every episode of the podcast ReThink Productivity Podcast

Dive into the complete episode list for ReThink Productivity Podcast. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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TitlePub. DateDuration
Alex Rezvan on Retail trends across the world25 Aug 202400:23:24

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Ever wonder what it takes to pivot from high-profile corporate roles to launching successful media platforms in the retail industry? Join us as we sit down with Alex Rezvan, the mastermind behind The Retail Podcast and RetailNews.ai. Alex shares his fascinating journey from pivotal careers at Verizon and Microsoft to the global conference circuit, including NRF in New York and the Retail Technology Show in the UK. Get the inside scoop on valuable industry insights

Listen as we discuss the shift from traditional loss prevention methods to enhancing customer experience through AI and machine learning. Alex also provides a comparative analysis of retail innovations between Western and Asian markets, the rising importance of ESG and corporate social responsibility, and the implications of technological advancements amid economic pressures like minimum wage. Tune in to discover what the future holds for the retail industry and how upcoming events could influence these trends

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Footfall Insights August 202417 Aug 202400:11:51

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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:

  • Footfall trends from June to July 2024
  • The recent riots
  • Outlook for the next few months

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Mastering Workforce Management: Strategies for Change and Effective Implementation with Donna Stephenson19 May 202400:21:55

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Embrace the insider's perspective on navigating the intricate maze of Workforce Management with Donna Stephenson of Simms and Associates, our esteemed guide through the nuances of effective change management. Donna dissects the tendency to overemphasize tech at the expense of people in WFM rollouts

Arm yourself with actionable strategies for a smooth WFM implementation, as we cut through the clutter of common misconceptions. Donna underscores the imperative of pristine data, crystal-clear objectives, and the early inclusion of key players to align processes and sidestep the trap of moulding new tech to old, ineffective practices. A robust change management strategy emerges as the cornerstone of successful deployment, setting the stage for stakeholder engagement and realistic expectations. 

10 Key Considerations for Customer Readiness in Starting a Workforce Management Project Blog

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Productivity & Transformation 2022 - The 4 Pillars28 Aug 202200:23:18

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Productivity & Transformation 2022 is fast approaching. My co-host Oliver Banks returns to shed some light on what to expect. We discuss the 4 pillars of the event...

  • Customer
  • Colleague
  • Cost
  • Change

Join the waiting list for the event here...

Productivity & Transformation 2022

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Footfall Insights 202221 Aug 202200:20:04

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Diane Wehrle Marketing and Insights Director at Springboard Research returns to the podcast to discuss:

  • Current footfall and shopping trends across Retail
  • The impact of inflation/cost of living rises
  • What to expect this Black Friday & Christmas

The good news is that it isn't all doom and gloom !!

We are delighted that Diane is opening our Productivity & Transformation event on the 15th of September

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Personalised & Prioritised Actions14 Aug 202200:26:01

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Phil Thorne part of the founding team at Quorso  discusses:

  • How Quorso are helping retailers drive store and field leadership productivity
  • Personalisation of data for Colleagues (most retailers are already doing it for Customers) and how this delivers improved decision-making, compliance and productivity
  • Innovation in the USA V UK

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A Productive Nights Sleep07 Aug 202200:25:40

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Riley Jarvis Owner & CEO at The Sleep Consultant  discusses:

  • 90-minute sleep cycles
  • The impact of poor sleep on your personal productivity
  • Top tips to a better night's sleep
  • Himalayan Sea Salt (yes you read it correctly!!)

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Productivity & Transformation 2022 - Retail Acronyms31 Jul 202200:22:04

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Productivity & Transformation 2022 is fast approaching. My co-host Oliver Banks returns to shed some light on what to expect, and how to join the waiting list. We take some time to explore various Retail Acronyms

Join the waiting list for the event here...

Productivity & Transformation 2022

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Measurement USA V Europe 24 Jul 202200:21:34

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 Chris Kelly VP at Connors Group  discusses:

  • The subtle differences in approach to work measurement in the USA V Europe
  • What should you do with your data?
  • Partnering with ReThink

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Supply Chain Challenges17 Jul 202200:17:19

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Alex Kelly Global Programme Manager at Xpediator  discusses the impact on the supply chain of:

  • The move from 'just in time' to 'just in case'
  • Market growth and the golden triangle 
  • Recruitment challenges
  • Future growth and automation plans

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Managing Task V Scheduling 10 Jul 202200:18:40

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The last in our series of 3 podcasts with Sammy Walton of Quinyx & Dan Collette of Concrete (now part of Quinyx)

We Cover:

  • The relationship between managing the task & the schedule (what happens if a task is shared?)
  • How granular should you go? 
  • Detail of the tasks and who should manage them?
  • What can you do with the data & insights on the back of this?
  • Devolving the ownership of tasks and the relationship with WFM

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How Do You Drive Accurate Forecasting & Analytics?03 Jul 202200:23:12

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The second in our series of 3 podcasts with Sammy Walton of Quinyx & Dan Collette of Concrete (now part of Quinyx)

We cover:

  • What are the ingredients of a good forecast?
  • What should you/could you forecast?
  • How do you analyse if your forecast was good or not & what do I have to change?
  • Is it all about AI? 
  • How accurate will we get with forecasts in the future?

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Productivity & Transformation 2022 - Retail Myths & Mottos26 Jun 202200:21:13

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Productivity & Transformation 2022 is fast approaching. My co-host Oliver Banks returns to shed some light on what to expect, and how to register. We take some time to explore various Retail Myths & Mottos

Register now for the event here...

Productivity & Transformation 2022

And don't forget to send us your Business Acronimys for the next episode

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Chapter 4 - How do I balance investing in sales and controlling costs?12 May 202400:11:18

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 Sue and Simon discuss Chapter 4 - How do I balance investing in sales and controlling costs? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
Don't forget to register for the Productivity Forum 2024

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How to Attract and Retain Staff20 Jun 202200:28:12

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The first in our series of 3 podcasts with Sammy Walton of Quinyx & Dan Collette of Concrete (now part of Quinyx)

In this episode, we cover the challenges in the current labour market (more jobs than people) and how you can attract and retain the best colleague to put in front of your customers

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Plan & Execute Work, Measure & Reward Teams12 Jun 202200:22:13

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Stephen Costigan & Thomas Fisher of Metaspark share how they are helping companies plan & execute work, measure & reward teams with a single source of the truth for everyone

It helps answer a fundamental question for every colleague in every organisation...

"How does what I do at work matter?"

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Productivity & Transformation 202230 May 202200:03:49

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A brand new event for 2022 in partnership with Oliver Banks Director at OB&Co

Listen now to find out more about this exclusive retail event heading to Birmingham in September 2022

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Flow Insight22 May 202200:04:04

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Introducing our new service Flow Insight. Knowing precisely how a customer behaves whilst they are physically within your premises can tell you a lot. The same applies to other team members and stock. That journey’s path can help answer your biggest question; “Are we delivering on our brand’s promise?

What can Flow Insight tell you?

Using discreet field observers, example questions that can be answered with Flow Insight include:

  • What paths do my shoppers and/or colleagues take?
  • How do the layout changes affect a customer’s flow pattern?
  • Do different types of shoppers navigate stores in different ways?
  • Are customers interacting with my products?
  • How long do they spend in my store and where?
  • Where do they engage with team members?
  • Are customers greeted by a team member on entry?
  • Is interaction initiated by the customer or a team member?
  • What is the average colleague/customer interaction time?
  • Where do bottlenecks occur?
  • Do customers have to queue? And if so, how long for?
  • How do my colleagues move around the store/warehouse?
  • How does stock move around?

#theproductivityexperts
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Management Structures Of The Future16 May 202200:31:16

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Jon Dobson Associate Director at ReThink shares his views on Management Structures:

  • The themes across retail/hospitality in current Management structures
  • How you futureproof
  • What should you be looking at now to drive optimum productivity of leaders and colleagues

 

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Don't be a Duck08 May 202200:25:54

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James Bolle Captain at PRPSFL is back to give us an update on how Purpose has evolved post lockdown, how there is a clear link to company culture, and why you should never ever be a Duck 🦆

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Why do we choose one retailer over another?01 May 202200:25:09

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Richard Hammond CEO at Uncrowd talks about keeping Retail simple and the benefits this can bring. We also explore how the Uncrowd platform and insights help:

  • Kill friction/create reward
  • Help you learn about your attractiveness relative to rivals
  • Take the money you have left on the table for others

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Customer Experience post Covid24 Apr 202200:30:50

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Simon Fraser VP of CX strategy at InMoment talks about the changing landscape of Customer Experience (CX) post Covid, some things have reverted back and others are still evolving

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Productivity Insights04 Apr 202200:18:37

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Sue Hedaux Co-Founder at ReThink tells us about how Productivity Studies are much more than data capture and Excel spreadsheets. Sue also covers:

  • The basis for good data and the power of insights
  • Why having trained analysts capture the data is so important
  • Some recent project outputs examples
  • The importance of Benchmarking

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Bricks & Mortar Retail is the future27 Mar 202200:29:12

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Christine Russo Leading retail industry analyst talks about bringing to bricks & mortar retail what you get online in an affordable and easy way. Christine also covers:

  • The rise of the digital wallet
  • Paypal returns
  • Cashless stores in the USA

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Best bits of business advice05 May 202400:37:55

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We've spent the past two years gathering the top tips from our knowledgeable guests, and we've compiled all that invaluable advice into one exciting episode. Tune in and discover that one game-changing tip that could transform your business journey. It's all here and just a play button away—don't miss it!

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What Makes You Different?20 Mar 202200:27:53

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Michael LeBlanc Founder & President at M.E. LeBlanc & Company Inc. talks us through the Retail landscape in Canada and asks the question "as a retailer what makes you different?" Michael also covers:

  • The rise of Cannabis shops
  • Canadian E-Commerce growth
  • Departments stores
  • How brands and retailers need to co-exist to survive
  • Find out about his new Last Request BBQ Youtube channel too

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Ready to Fight Food Waste?13 Mar 202200:29:27

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Jamie Crummie Co-Founder and Guy Deeks Head of Operations at Too Good To Go, tells us how they are helping to fight food waste. They also cover:

  • What is the scale of the food waste issue?
  • How can Too Good To Go helps both the company and the customer?
  • How can you join the food waste movement?

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The Flexibility Debate06 Mar 202200:20:50

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Mark Thomas VP of Customer Success at Rotageek, reflects on Building the foundations to retain a flexible workforce webinar and discusses:

  • How do you define flexibility?
  • Can retailers learn from other industries?
  • Where are Rotageek heading?

Watch the webinar here... Building the foundations to retain a flexible workforce




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Retail - The Accidental Career20 Feb 202200:29:05

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Ron Thurston Amazon #1 Best Selling Author of Retail Pride, upcoming host of RETAIL IN AMERICA, 2022 Top 100 Retail Influencer talks about his passion for Retail and how it is for many an 'Accidental Career'. Simon & Ron also discuss:

  • How can colleagues and retail technology live in harmony?
  • How colleague retention and development is going to be crucial for retailers moving forward and the key to driving customer experience
  • The evolution of a more flexible, gig style workforce

Order Ron's book here... Retail Pride



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Retail Supply Chains & The Last Mile30 Jan 202200:38:40

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Gary Newbury Retail supply & last mile expert at RetailAID tells us how retailers have the chance to align their purpose with their offer to get the last mile right. Gary and Simon also cover:

  • How “lean” has been corrupted as a badge for reckless cost-cutting
  • High turn business models and the pitfalls
  • Why the best advice is to be a trendsetter, not a follower

YouTube channel is https://www.youtube.com/channel/UC-3tBjyVvi8zQE7J-Hgc5uA/videos

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Don’t miss the food waste revolution23 Jan 202200:16:24

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Sebastian Höglin Thordén Co-Founder at Whywaste tells us how retailers are making a positive impact on the food waste challenge and how they can help you make food waste reduction profitable. Sebastian also covers:

  • The scale of the food waste challenge
  • How the Whywaste tech can help advance efficiency in retail
  • Future plans for Whywaste

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Start Up Land16 Jan 202200:33:52

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Brian Kale Director of Customer Success at Novo shares his experiences of working with Starts Ups. What is working in a Start Up really like? We also cover:  

  • Start Up land v Corporate Land
  • Transition to leadership, what changes & productivity traps you can fall into
  • Mentoring new employees, helping them understand productivity
  • Crypto. Have you already used virtual currency?


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The Future Is Electronic Shelf Labels (ESL)09 Jan 202200:20:44

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Mark Channen Director at Herbert shares how they are helping retailers with complete solutions that aid staff productivity and an enhanced customer shopping experience. We focus specifically on Electronic Shelf Edge Labels (ESL), covering:

  • Why is Europe much more advanced with ESL than the UK?
  • How has technology advanced in the last few years?
  • What incremental benefits other than time-saving are retailers seeing? 
  • More details can be found here... ESL


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Ole & Steen - The Perfect Bake02 Jan 202200:25:41

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Jason Cotta CEO at Ole & Steen/Lagkagehuset tells us about the company background, the pursuit of better ingredients, better craftsmanship and better taste.

  • The Ole & Steen unique propostion
  • Future growth plans
  • The Ole & Steen sustainability agenda

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Making Restaurants More Efficient With Bite Ninja19 Dec 202100:20:37

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Orin Wilson & Will Clem Co-Founders of Bite Ninja tell us why they formed the company and the problems they are trying to solve.  They also cover:

  • How Bite Ninja is helping to tackle the labour shortage
  • Future market opportunities

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Retail Technology Show 2024 Review30 Apr 202400:07:48

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Ever wondered what it's like to have a front-row seat at the heart of retail innovation? Sue James and I just stepped off the buzzing floor of the Retail Technology Show, and we're eager to bring you the scoop on the latest trends that are transforming the way we shop. We'll explore the show's explosive growth, the educational value of its workshops, and tackle the omnipresent topic of AI in retail

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ExeQut Digital Transformation12 Dec 202100:19:33

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Monzer Hijazi Co-Founder of ExeQut talks about how they are enabling organizations globally to apply digital transformation through futuristic web, software, and mobile applications. Monzer also shares:

  • Common themes of digital transformation 
  • Top tips to get the most out of your technology

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The Perfect Design05 Dec 202100:24:16

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Paul Strong Head of Central Operations at Magnet discusses the journey they are on to give time back to colleagues to deliver outstanding customer service

  • The challenges and benefits of having 2 customer types (Retail & Trade)
  • Things that Magnet are looking to deliver for colleagues and customers in the next 12 months

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Connecting Teams Through Voice21 Nov 202100:23:30

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Martyn Jones Chief Commercial Officer at VoCoVo discusses the power of connecting store teams through voice.  Martyn and Simon also cover:

  • Why retailers are choosing headsets for their stores 
  • How retailers prove the value of adding headsets 
  • Reducing shrink and tightening security
  • Dunelm case study
  • Product development plans and wider integrations

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What tech will be in the retail store of the future?14 Nov 202100:34:02

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Toby Pickard Head of Innovation & Futures at IGD discusses what tech retailers & customers will be using in the future. Toby & Simon cover:

  • What tech will these stores have?
  • What education/investment into customers will retailers have to make?
  • Will it all work?

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The Reminder Episode07 Nov 202100:02:15

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Time to make sure you have listened to all the ReThink Productivity series before we release the next batch of podcasts with some amazing guests and topics. Have you listened to them all????

Series Links:

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A Commitment To Doing The Right Thing31 Oct 202100:25:50

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Nigel Fletcher Group Business Improvement Director at Pets at Home shares his experiences of joining Pets at Home at the start of the first lockdown, plus:

  • How to ensure you have the right capability & capacity to maximise growth
  • Colleague of the future - more service/selling orientated
  • How do you build out capacity to retain the talent (ahead of the growth curve)
  • Future plans

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Worth A Gander To Reduce Food Waste24 Oct 202100:18:41

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Every day, supermarkets slap yellow-stickers on hundreds of products, which ultimately end up as a landfill. Gander connects you in real-time to these savings, so you're never more than one tap away from delicious reduced food and offers.

Steve Hewitt tells us more about Gander, the ecosystem they operate in and the exciting plans for the future to help reduce food waste

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Do Less To Do More17 Oct 202100:21:17

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Ian Pepall, Retail Business Transformation Project Lead, gives us an insight into the world of Heart of England Co-operative and the exciting productivity journey they are embarking on. Ian and Simon cover:

  • The difference between the Co-operative Group (TCG) and individual Societies
  • The drive to become more centrally controlled to reduce variance across stores 
  • Focusing on people development
  • Current Productivity challenges and the plans to address them

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Arco - Experts in Safety10 Oct 202100:26:23

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Paul Frewin, Regional Sales Direct at Arco, discusses how the pandemic impacted a business that was already expert in PPE and safety. The challenges and benefits during this period and how it has shaped future Arco plans

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SPF Productivity03 Oct 202100:26:34

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Joe Lau is a self-made entrepreneur. He has founded six companies and sold three of them resulting in multiple seven-figure profits. As a successful entrepreneur, speaker, and quality of life coach, Joe inspires and challenges people to connect with who they truly are so that they can have meaningful relationships and live a healthier and higher-quality lifestyle. Joe’s approach simplifies the process of achieving a harmonic life by focusing on the things that truly matter. He teaches his clients to practice gratitude and appreciation to better all areas of their life from fitness to family to finances. His methods help his clients become the best version of themselves and allow them to play more, live more, and make more.

Joe shares the principles of SPF Productivity with Simon and the 5 secrets to remove distraction

Complete the personality assessment here....

PERSONALITY ASSESSMENT



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Footfall Insights April 202421 Apr 202400:10:05

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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:

  • Footfall trends from February to March 2024
  • Easter weekend
  • The upcoming Retail Technology Show

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Helping You To Manage Your Restaurant Easily26 Sep 202100:19:51

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FoodRazor eliminates this problem of messy paperwork for restaurants and makes it easy for them to track food costs and stay on top of their restaurant spending

Alf Molinas CEO of FoodRazor talks to Simon about:

  • How FoodRazor was formed
  • The data-driven operational efficiency insights FoodRazor can provide
  • Future opportunities (optimal quantity orders, reduce waste, price sensitivity)

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The Great Acceleration19 Sep 202100:38:11

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Carl Boutet, Author, Founder and Chief Strategist (AKA the Retail Prescriptor) at StudioRX shares his thoughts with Simon around the Great Acceleration and race to Retail Resilience. They discuss:

  • Does this mean a change in thinking about productivity?
  • Setting the right attributes in a world that is becoming more automated
  • Self Checkouts
  • How the role of Customer facing Colleagues will change

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The Macanta magic that helps you find process Nirvana12 Sep 202100:19:15

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Pieter K de Villiers, Co-founder and CEO at Macanta
Pieter tells us all about the Macanta no-code solution to creating a custom CRM and process automation system as unique as your business

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