***** 

This week's episode is brought to you by: AVERO

Increase your profitability using the industry's best kept secret weapon. 

VISIT: https://averoinc.com/

***** 

This week's episode is brought to you by: CHOWLY

Chowly Off Premise Platform helps restaurants create, capture, and convert demand to help drive more profits into the bottom line. Empower your restaurant with Digital Marketing, Chowly Online Ordering, Smart Pricing, and Third-Party Marketplace POS Integrations.

VISIT: https://chowly.com/chip/

*****

You've been lied to... marketing is simple. And I've developed 2 frameworks to help you be more efficient and effective in marketing your restaurant. This one episode will change the way you think about reaching new customers and retaining old ones. It will shift your mindset when it comes to word-of-mouth... and you will see how it truly is all connected. 

*****

Want a FREE copy of my book? Just pay $3.92 in shipping using the link below!

• VISIT: https://restaurantstrategyagency.com/free-book-page

Read to learn more about thre P3 Mastermind?

• VISIT: https://www.restaurantstrategypodcast.com/schedule

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

Get inside the minds of 1,500 restaurant employees to find out what motivates them, what makes them quit, and learn the simple practices that can help you limit your churn. Download the free 2024 report by clicking the link below. 

DOWNLOAD HERE: https://www.7shifts.com/restaurant-employee-engagement-report?utm_source=chip-close&utm_medium=partner&utm_campaign=ac-data-study-2024

*****

Our people are changing... and what they want out of a job is changing. We have to meet our employees where they are and give them the training and developmental support they need and deserve. Are you ready to level up? Today's episode will help you do that! 

*****

What you do is too difficult to not make money doing it. If you have a busy restaurant, but struggle to generate a consistent, predictable 20% profit every month... then set up a call to chat with me or someone from my team. 

SCHEDULE A CALL: https://www.restaurantstrategypodcast.com/schedule

*****

Do you want to learn more about the new Agency we've launched here at Restaurant Strategy? 

• EMAIL ME: chip@chipklose.com

***** 

This week's episode is brought to you by: MARQII 

Marqii is your one-stop-shop for listings management and reputation management. Collect reviews in one place to make responding easy and effortless and win the SEO game to land at the top of more search results. Win back guests and put more butts in the seats with Marqii. 

VISIT: https://marqii.com/

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. Which means... they know people. And our people are what make our business run. So they went out and interviewed over 1,500 people to find out exactly what it is they want. Download the report for FREE. 

VISIT: https://www.7shifts.com/ccreport

*****

FIXING RESTAURANTS (PART 7) 

If we struggle to evolve as an industry, then we definitely fail to innovate. This is how we get better at it. 

*****

Ready for 20% profits month after month? 

SCHEDULE A CALL: https://www.restaurantstrategypodcast.com/schedule

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: https://kickfin.com/demo/

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

My guest on today's episode almost needs no introduction. Eric Cacciatore is the host of the #1 rate restaurant podcast. He has a ton of listeners (many of you I'm assuming), over a thousand episodes, and a great story to share. He was an inspiration to me when I started my podcast journey and I feel priveleged to be able to sit with him for this interview. I hope you get as much out of this one as I did.  
 

IMPORTANT LINKS:

• The Podcast: https://restaurantunstoppable.com/

*****

Did you know I offer a money-back guarantee on the Mastermind I run?
Learn more by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

***** 

We are only selling 100 tickets to the P3 Marketing Summit... 

SNAG ONE HERE: https://www.restaurantstrategypodcast.com/offers/4nbUSttN/checkout

Co-hosted by Chip Klose and Rev Ciancio, this is specifically geared toward independent owners and operators who are ready to level up when it comes to marketing. This is a 3-day event with five workshops and two parties. 

And half the tickets are already gone. Get Premier Acces Early Bird Pricing...

JOIN US:  https://www.restaurantstrategypodcast.com/offers/4nbUSttN/checkout

*****

Derek Sivers is an entrepreneur, author, and noted public speaker. A couple of years back he changed the trajectory of my life when I heard him ask the following question in an interview: 

"What are you optimizing for?" 

MORE is a trap and unless you know when "enough is enough," you'll never be satiated. On today's episode I'm sharing a very personal story and asking you to answer the questions that changed everything for me. It begs us to ask the question... "What is all this for?" and "What comes next?" 

Basically, we're talking about your exit strategy. 

Derek's website: https://sive.rs/

*****

Are you ready to generate consistent, predictable, 20% returns? Click the link to schedule a FREE 30-minute strategy session to learn about my P3 Mastermind:  https://www.restaurantstrategypodcast.com/schedule 

AND DON'T FORGET ABOUT MY NEW BOOK: https://www.therestaurantmarketingmindset.com/

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: https://kickfin.com/demo/

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

Chip Klose is a restaurant coach, author, and host of the Restaurant Strategy podcast. With more than 20 years of experience, he's made it his life's mission to help owners and operators build more profitable restraurants. On Episode 279 the microphone gets turned the other way as Monica Hammond (business coach and partner of this show) digs in to Chip's journey and mission. Great conversation! 
 

IMPORTANT LINKS:

• The Podcast: https://www.restaurantstrategypodcast.com/
• Get the Book: https://www.therestaurantmarketingmindset.com/
• Schedule a Free Call: https://www.restaurantstrategypodcast.com/schedule

*****

Did you know I offer a money-back guarantee on the Mastermind I run?
Learn more by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

There are two kinds of people who work in restaurants... 

1. People who are passionate, driving, and eager to do the work because they aspire to build a career in hospitality
2. Those for whom these jobs are just a means to an end

And let's be absolutely clear on this... the majority of our employees fall into the second category. Let's stop pretending that we used to have this huge pool of people who were dying to bus tables and scrub dishes. Not true. Never was. So if we're going to get better people, let me tell you a secret... we're not going to FIND them, we have to MAKE them. 

Today's episode is a rant about the state of our employment practices. 

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

And don't forget to snag a copy of my new book, The Restaurant Marketing Mindset. 

ORDER HERE: https://amzn.to/3EXniQR

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Mike McFall is Co-CEO of Biggby Coffee, a big-little brand with nearly 300 units across the United States. We're talking about what it takes to launch a brand, grow that brand, and then to let it evolve over the course of a couple decades. He shares the details about the new Biggby drive-thru concept, and gives away the secrets to building a brand that scales. Whether you're looking to franchise your own brand or just want to build a better restaurant, this episode is packed with great insights and ideas. 

IMPORTANT LINKS: 

Biggby Coffee - https://www.biggby.com
Biggby Franchising Opportunities - https://www.biggbyfranchising.com
GRIND by Mike McFall - https://www.amazon.com/Grind-No-Bullshit-Approach-Business-Concept/dp/1732510261

*****

Currently the P3 Mastermind has nearly 100 members enrolled, spread across 3 different groups. Our members are seeing huge transformations, often in the first 90 days. The system works, and yes it can work for you. 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

And don't forget to snag a copy of my new book, The Restaurant Marketing Mindset. 

BUY NOW: https://amzn.to/3LYfgeP

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

Many of you have been following this show for years, but we've seen a surge in new downloads over the past couple of months... so from time to time I'm going to share some of my favorite episodes from the archives. This is one of our 10 most popular episodes (out of more than 270!!!) and so it seemed like a perfect choice to share again.

This originally aired in November 2022, but it's just as important now as it was back then. 

ENJOY! 

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

And don't forget to pre-order the new book, The Restaurant Marketing Mindset. 

ORDER HERE: https://amzn.to/3EXniQR

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

William Poundstone is a prolific writer and journalist who wrote a book called Priceless over a decade ago... and it still still impacting the business world to this day. While others discovered the book many moons ago, I only just read it this past summer. And the first thing I did when I closed the book for the last time? I reached out to William to see if he would come onto the podcast to chat about his work. 

This week's interview is absolutely invaluable to anyone who sells things to people... meaning, all of us! 

IMPORTANT LINKS:

• William's Website - http://william-poundstone.com/
• Priceless on Amazon - https://amzn.to/3EOUZnV

*****

Currently the P3 Mastermind has nearly 100 members enrolled, spread across 3 different groups. Our members are seeing huge transformations, often in the first 90 days. The system works, and yes it can work for you. 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

And don't forget to pre-order your copy of my new book, The Restaurant Marketing Mindset. 

BUY NOW: https://amzn.to/3LYfgeP

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Empathy is one of the most important ideas when it comes to marketing and hospitality. It's this idea of putting your self in another person's shoes. The question is: how do we do it? That's something we tackle this week as we discuss the idea of "personas." Over the course of the episode I share my experience marketing Gotham Restaurant, an iconic NYC restaurant in the heart of Greenwich Village. I show you how we thought about it, and specifically how we used our insights to market ourselves ith greater specificity and intentionality. Check it out! 

AND DON'T FORGET ABOUT MY NEW BOOK: https://www.therestaurantmarketingmindset.com/

*****

Are you ready to generate consistent, predictable, 20% returns? Click the link to schedule a FREE 30-minute strategy session to learn about my P3 Mastermind:  https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: https://kickfin.com/demo/

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

Yaron Goldman is the CEO of Finally Restaurant Group, which overseas Rob & Chip House, TJ Ribs, and Rio Sabinas. We talk about Yaron's journey and insights he's learned along the way, but mostly we talk about some of the innovative things they've instituted across all of their units. Most notably, he talks about how most loyalty programs fail at doing what they're actually supposed to do. He also shares his strategy for scrapping a loyalty program and rolling out a ROYALTY program instead.
 

IMPORTANT LINKS:

• Finally Restaurant Group: https://finallyrestaurantgroup.com/
• Rib & Chop House: https://ribandchophouse.com/
• TJ Ribs: http://tjribs.com/
• Rio Sabinas: https://riosabinas.com/

*****

Did you know I offer a money-back guarantee on the Mastermind I run?
Learn more by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

My mission is to help chefs, owners, and operators build more profitable restaurants. I do that every week on the podcast and 6 or 7 times a year when I take the stage to give a keynote at a conference or convention. I do that with the members of my P3 Mastermind. And now I'm doing that with my new book, titled The Restaurant Marketing Mindset. 

This book has been 3+ years in the making and it finally gets released on October 3. You can order the book on Amazon, of course, but if you want to go first-party why not click the link below and order directly from my website? 

GET THE BOOK: https://www.therestaurantmarketingmindset.com/

*****

Are you ready to generate consistent, predictable, 20% returns? Click the link to schedule a FREE 30-minute strategy session to learn about my P3 Mastermind:  https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: https://kickfin.com/demo/

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

FIXING RESTAURANTS - PART SIX

We need to evolve... both at the unit level and throughout the industry. This is how we begin to do it! 

*****

Are you ready for a profitable restaurant? One that makes you money without the 80-hour workweeks? Let's talk about whether you'd be a good fit for the P3 Mastermind. 
 
Schedule a FREE Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: https://kickfin.com/demo/

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

Robin Gagnon is the co-founder of a company called We Sell Restaurants, and I'll give you one guess what they specialize in. Ding! Time's up. Having seen both sides of the sale she's picked up quite a few tricks and is sitting down with me on Episode 271 to share some of what's she's learned over the past many decades. She's smart, passionate, and thoughtful in how she approaches her work. I promise you'll be taking notes the entire time. 

IMPORTANT LINKS:

• Website: https://www.wesellrestaurants.com/

*****

Did you know I offer a money-back guarantee on the Mastermind I run?
Learn more by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

Today I'm sharing an episode from last summer, and if you ask me... the content is just as prescient as ever. On this episode (originally 184) I share my experience last summer helping my son launch his very first lemonade stand. We had just moved from the city out to the suburbs and we was DYING to do this... so obviously I used it as an opportunity to teach him some basic business principles. The result was absolute magic.

Perhaps you heard this last year when it originally aired... if so, I promise it's worth revisiting. 

And if you're new to the show... here's a taste of what happened before you arriived. 

ENJOY! 

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Joseph Ramirez, together with his mother, Lolly McDermott, are two thirds of the ownership team of Track One Restaurant in El Paso, TX. On today's episode we've got a coaching session, recorded in one take - no edits - so you can hear exactly how coaching can work. There's a ton we cover, but mostly we end up focusing on ways they can modernize their systems with newer technology... I think this is something many of you struggle with. Listen in to hear a step-by-step plan for doing that. 

IMPORTANT LINKS:

• Website - https://trackoneelpaso.com/

*****

Currently the P3 Mastermind has nearly 100 members enrolled, spread across 3 different groups. Our members are seeing huge transformations, often in the first 90 days. The system works, and yes it can work for you. 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

Today's episode is an encore presentation of one of my favorite episodes to date - #200. I'm going to do this from time to time simply because I think it's worth revisiting some of this content every so often. Also, I know there are people who are only just now discovering this show. So this helps bring them up to speed in a way. It's an hourlong overview of everything I believe about running a profitable restaurant. Enjoy! 

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Ola Sars is the CEO and Founder of Soundtrack Your Brand (now a partnership with a little company you may have heard of called Spotify). They help restaurants and retailers use commerically licensed music to legally provide atmosphere and ambiance for their patrons. On today's interview Ola outlines some of the legal pitfalls that most operators aren't even aware of. He also talks about the way music can help magnify the guest experience... even speeding up turn times and/or driving more sales. 

Curious to learn how? Tune in to this powerful hourlong interview! 

IMPORTANT LINKS:

• Website - https://www.soundtrackyourbrand.com/

*****

Currently the P3 Mastermind has nearly a hundred members enrolled, spread across three different groups. Across the board our members are seeing huge transformsations just in the first 90 days. The system works, and yes it can work for you. 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

I just got back from a week in Orange County, CA. I spent two days giving a couple of different talks at the Western Food Expo, before zipping around Southern Californa to visit with some members of my P3 Mastermind. It was a great (and exhausting trip), but I coulen't wait to get back in front of the microphone to share my thoughts from the show. This time, it wasn't so much about the vendors or speakers... it was about the attendees I chatted with once I got off the stage. 

Today's episode is where I share what I learned from those people. 

*****

Are you ready to generate consistent, predictable, 20% returns? Click the link to schedule a FREE 30-minute strategy session to learn about my P3 Mastermind:  https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: https://kickfin.com/demo/

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

Russ Hawkins heads up an incredible company called Agilence, which helps businesses harvest and use their data to run more efficiently and effectively. We have a great conversation as a way of understanding our industry can get better about this in the future. Do not miss this one! 

IMPORTANT LINKS:

• Agilence: https://www.agilenceinc.com/

*****

Are You Ready for the P3 Mastermind Program?
Learn how to generate consistent, predicatable 20% profit every single month by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Pricing is a game.

A construct invented by society thousands of years ago. And it can be a powerful tool to help you sell more of your product, drive value with your guests, and create raving fans for your brand. So what are the secrets that will allow you to use pricing to your advantage? 

All of that and more on today's episode. 

*****

Are you ready to generate consistent, predictable, 20% returns? Click the link to schedule a FREE 30-minute strategy session to learn about my P3 Mastermind:  https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: https://kickfin.com/demo/

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

Simone Hanlen is a prominent NYC-based food influencer who has been building her following and helping restaurants for the last many years. @nycmuncher is the name of her handle and she's successfully fused her two biggest passions: running and food. 

On today's episode I get her to dish all about her journey to get to 17K followers, plus the best way for owners and operators to engage with influencers in their market. Do the partnerships work? How are they most successful? And a whole bunch of tips for success in this new digital age.

IMPORTANT LINKS:

• Instagram: https://www.instagram.com/nycmuncher/
• TikTok: https://www.tiktok.com/@nycmuncher

*****

Are You Ready for the P3 Mastermind Program?
Learn how to generate consistent, predicatable 20% profit every single month by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

Do you need a PR company? What exactly does a publicist do? Is there a time when I wouldn't need one? Are they worth the money? Can you do what they do internally? I heard from several listeners recently who threw a bunch of questions at me, and I'm sharing some answers on today's episode of Restaurant Strategy! 

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Ready to learn more about my P3 Mastermind Program? 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: MARQII 

Marqii is your one-stop-shop for listings management and reputation management. Collect reviews in one place to make responding easy and effortless and win the SEO game to land at the top of more search results. Win back guests and put more butts in the seats with Marqii. 

VISIT: https://marqii.com/

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. Which means... they know people. And our people are what make our business run. So they went out and interviewed over 1,500 people to find out exactly what it is they want. Download the report for FREE. 

VISIT: https://www.7shifts.com/ccreport

*****

FIXING RESTAURANTS (PART 5) 

I'm sick of us wearing the 80-hour workweeks as a badge of honor. We need the time to work ON the business, not IN. 

*****

Ready for 20% profits month after month? 

SCHEDULE A CALL: https://www.restaurantstrategypodcast.com/schedule

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Mark Lyso is the head of business development for one of the fastest-growing franchises in the country. East Coast Wings is helping owners become their own boss through the franchising model, Mark is here to talk about the pros and cons of going this route. He also shares practical information about the process. A passionate hospitalitarian, with tons to share. Check out this killer conversation! 

IMPORTANT LINKS:

• East Coast Wings - https://eastcoastwings.com/
• Facebook - https://www.facebook.com/EastCoastWings
• Instagram - https://www.instagram.com/eastcoastwings/
• Twitter - https://twitter.com/eastcoastwings
• Zorability - https://zorability.com/

*****

What would your life look like if your restaurant could generate consistent, predictable 20% profits? My guess is it would change everything for you. If you've been open for at least a year, are generating at least a million dollars in revenue, but struggle with profitability...

Then set up a free 30-minute strategy session to learn more about my P3 Mastermind:

(The 3 Ps stand for Profit, Process, Progress) 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

I say it often, but travel changes you.

Last month I had the great fortune of delivering the keynote at Hospo Hui 2023 in Auckland, NZ. My family joined me for the trip and we turned it into a little vacation after the event. On the last episode I shared my interviews with owners and operators from New Zealand... and on this episode I'm sharing my own insights and observations from 10 days spent in Auckland, then in Queenstown. We ate VERY WELL during our trip and I can't wait to share the details with you. 

Cheers!

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Ready to learn more about my P3 Mastermind Program? 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Last month I had the great privelege of delivering the keynote speech at Hospo Hui 2023, the annual conference hosted by the Restaurant Association of New Zealand. This year the event happened in coordination with Fine Food NZ, so there was a huge trade show floor downstairs and then a bunch of programming upstairs like panel discussions, speeches, workshops, etc. 

I had a great time at the event, and even had the opportunity to interview a bunch of owners and operators from the trade show floor. On today's episode I am thrilled to be able to share those conversations. I hope you get a lot out of this one! 

INTERVIEWS:

• Marisa Bidois
• Mike Egan
• Krishna Botica
• Rich Walshe
• Chand Sahrawat
• Rebecca Smidt
• Adam Neal
• Amanda Frecker

*****

What would your life look like if your restaurant could generate consistent, predictable 20% profits? My guess is it would change everything for you. If you've been open for at least a year, are generating at least a million dollars in revenue, but struggle with profitability...

Then set up a free 30-minute strategy session to learn more about my P3 Mastermind:

(The 3 Ps stand for Profit, Process, Progress) 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

I spend most of my week speaking with restaurant owners from all over the world... and when I go out to eat I pay careful attention to what the operators are saying. (Yes, I sometimes eavesdrop, but I also like to strike up conversations with the managers when I can.) And there are 6 things I hear all the time these days... 

And I just don't think they should be in our vocabulary any more. 

So on today's episode I'm going to share these 6 complaints, and I'm going to show you a way to rethink them. A way to shift your mindset about all of them. Are you ready? Hit PLAY! 

*****

Are you ready to generate consistent, predictable, 20% returns? Click the link to schedule a FREE 30-minute strategy session to learn about my P3 Mastermind:  https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: https://kickfin.com/demo/

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

SpotOn has been a longtime sponsor of this podcast, and for good reason. They are an incredible company, dedicated to helping independent owners and operators with their innovative all-in-one platform. They are a sponsor because I WANTED them to be a sponsor. I truly believe in what they're doing. 

On Episode 257 I got to sit down with Scott Youkilis, their restaurateur-in-residence, not only about the product and their solutions... but also about his trajectory and how he gets to work with operators all over the world to help them improve their profitability. 

It's an incredible conversation that you do not want to miss. 

IMPORTANT LINKS:

Website: https://www.spoton.com/chip

*****

Are You Ready for the P3 Mastermind Program?
Learn how to generate consistent, predicatable 20% profit every single month by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

On this week's episode I want to show you why your mission, vision, and values require specific attention. And why I think they can transform your business. Don't believe me? Listen in! 

*****

Same results, but a brand new name:
The Restaurant Strategy P3 Mastermind

Curious to learn more? Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: kickfin.com/demo.

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

I've spent the last 23 years working in hospitality; 8 of those as a consultant and coach. Most people know what a consultant does (we see them on TV)... but coaching is somewhat harder to describe. Over the past several months I've decided to use this podcast as a way of letting you all in on the process. Every so often I record a live coaching call, published (un-edited) so you can see how this coaching thing works. 

As you'll see on this episode, sometimes "perspective" can be a powerful thing. Chance Curtis is the General Manager of Understory Bar, out in San Diego, CA. He's an accomplished operator with years of experience, but over the course of an hour we dig down deeper to better understand the issues he's facing. And we lay out actionable steps he can take to make a difference in his bottom line. 

IMPORTANT LINKS:

Understory Website: https://understorybar.com/

Facebook: https://www.facebook.com/profile.php?id=100069816933268

Instagram: https://www.instagram.com/understorybar/

*****

Introducing... the P3 Mastermind Program
Learn how to generate consistent, predicatable 20% profit every single month by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

Many of you have been along on this journey with me for the last four and a half years, tuning in religiously every single week to try to improve your business. Others have only recently found the podcast, and so you're still early in your journey. And I think both of those are great. No matter where you are with your business, I know this episode will help. 

Today, we're going back to basics. There are a few fundamental beliefs I have -- both on the marketing and operations side of things -- that will help you shift the way your go about your day-to-day. Wrap your head around those and your business will change virtually overnight. 

I hope you get a ton of value out of this episode! 

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Ready to learn more about my P3 Mastermind Program? 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

I've been saying this for a while, but PROFIT is literally the only thing that matters in your business. Everything else must be in service of that bottom line number. So okay then... but what about when you're generating a bunch of healthy profits. What then? Mark Myers is sitting down with me to talk about how entrepreneurs and small business owners can make a few simple moves to maximize your take. It's a great conversation that will get you to think differently about your finances. 

IMPORTANT LINKS:

• Peak Profit Solutions - https://peakprofitsolutions.com/

*****

What would your life look like if your restaurant could generate consistent, predictable 20% profits? My guess is it would change everything for you. If you've been open for at least a year, are generating at least a million dollars in revenue, but struggle with profitability...

Then set up a free 30-minute strategy session to learn more about my P3 Mastermind:

(The 3 Ps stand for Profit, Process, Progress) 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

We live with razor thin profit margins... but what if we could do it differently?

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Ready to learn more about my P3 Mastermind Program? 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: https://kickfin.com/demo/

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

FIXING RESTAURANTS - PART FOUR

The bots are coming... no wait, they're already here. 

*****

Are you ready for a profitable restaurant? One that makes you money without the 80-hour workweeks? Let's talk about whether you'd be a good fit for the P3 Mastermind. 
 
Schedule a FREE Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Steven Bloom is an accomplished operator with more than twenty years of experience in the industry. His resume includes restaurants like Gotham Bar & Grill, Dovetail, Jockey Hollow, and Craft Restaurant. Currently he is the General Manager of Il Buco, a Manhattan stalwart in the heart of Manhattan's NoHo neighborhood. 

On this episode we talk all about how managers can successfully make the transition from hourly to salary staff. And more importantly, how leadership can help support their growth. Tons to cover on today's episode of Restaurant Strategy. 

IMPORTANT LINKS:

• Il Buco - https://ilbuco.com/

*****

What would your life look like if your restaurant could generate consistent, predictable 20% profits? My guess is it would change everything for you. If you've been open for at least a year, are generating at least a million dollars in revenue, but struggle with profitability...

Then set up a free 30-minute strategy session to learn more about my P3 Mastermind:

(The 3 Ps stand for Profit, Process, Progress) 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Your servers are your front line workers. An infantry. The ambassadors you need to sell your product and take care of the guest. So give them the tools they need to be great at their jobs. Show them how making more money for the restaurant also means more money for themselves. Ultimately it is a win/win situation... maybe even win/win/win situation, because the guest wins as well. 

On today's episode I'm sharing the best 5 ways to help increase revenue and tips. 

*****

Same results, but a brand new name:
The Restaurant Strategy P3 Mastermind

The three Ps stand for PROFIT, PROCESS, and PROGRESS. (Our three pillars.) 

Curious to learn more? Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: kickfin.com/demo.

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

Bean-to-Bar Chocolate is all the rage these days. Who needs a $2 Hershey bar when you can find a $12 bar just in the next aisle? Taste Chocolate entered this very saturated market a few years back and has found a very interesting way to differentiate themselves from the hundreds of competitors. On today's episode we talk to the head chocolatier, Grant Fry, to understand exactly how they're creating separation in the market. 

Oh yeah, and they're also gearing up to expand the cafe concept that's attached to their factory and tasting room. A whole lot to learn from today's conversation! 

IMPORTANT LINKS:

Taste Chocolate: https://taste-chocolate.com/

Taste Cafe & Store: https://havetaste.com/?_ga=2.122934414.441969879.1686263075-1076813163.1680543068

*****

Introducing... the P3 Mastermind Program
The 3 Ps stand for PROFIT, PROCESS, and PROGRESS! Let me show you how to generate consistent, predicatable 20% profit every single month. 

Learn more by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Sure, it's one thing to work with a coach for a year... but what can you do quickly? Is it possible to turn a struggling restaurant around in, let's say, two months? 

It ain't easy, but sure! 

On today's episode I'm covering 8 different areas you need to address to turn your restaurant around. If you work through these systematically and implement upgrades, you'll see a profound change in your operation. 

Plus, listeners can now get exclusive access to my online course, Restaurant Recharge, at a new rate of just $297. There are 44 videos spread over 8 modules. A great way to bring some intention to how you go about turning things around. 

PURCHASE NOW: https://www.restaurantstrategypodcast.com/recharge2023

*****

Same results, but a brand new name:
The Restaurant Strategy P3 Mastermind

The three Ps stand for PROFIT, PROCESS, and PROGRESS. (Our three pillars.) 

Curious to learn more? Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: kickfin.com/demo.

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

Joe Kahn is the Founder of Condado Tacos and Chris Artinian is the CEO. Together they're taking a small Mexican concept and blowing it up. Their insights about growth and the future of hospitality and tech is exciting, and I can't wait for you to hear this conversation.  

IMPORTANT LINKS:

Condado Tacos: https://condadotacos.com

Instagram: https://www.instagram.com/condadotacos/

Facebook: https://www.facebook.com/condadotacos

TikTok: https://www.tiktok.com/@condadotacos

LinkedIn: https://www.linkedin.com/company/condadotacos/

*****

Introducing... the P3 Mastermind Program
The 3 Ps stand for PROFIT, PROCESS, and PROGRESS! Let me show you how to generate consistent, predicatable 20% profit every single month. 

Learn more by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

There's a seasonality to each of our businesses - a natural ebb and flow. And that's true for everyone. On today's episode we're talking about how to tell when it's coming and how to best prepare yourself for the slowdown. Finally I share some tactical advice for how to beat the downtime. Eventually, these times could be the best parts of your year. 

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Ready to learn more about my P3 Mastermind Program? 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

Dave Wakeling is the owner of Collie's Sports Bar in Park City, UT. He's successfully run the property for years, but now he's moved across the pond to England... and he's trying to understand his new role having stepped out of the day to day operation. I'm joined by him and his General Manager, Rachel, and together we coach through a couple of different areas.

Lots of actionable insights on today's episode of Restaurant Strategy  

IMPORTANT LINKS:

• Collie's - https://www.colliesbbq.com/

*****

What would your life look like if your restaurant could generate consistent, predictable 20% profits? My guess is it would change everything for you. If you've been open for at least a year, are generating at least a million dollars in revenue, but struggle with profitability...

Then set up a free 30-minute strategy session to learn more about my P3 Mastermind:

(The 3 Ps stand for Profit, Process, Progress) 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: TRIPLESEAT

Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up.

VISIT: https://tripleseat.com/restaurantstrategy/

*****

This week's episode is brought to you by: DAVO

Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month:

VISIT: https://www.DAVOsalestax.com/restaurantstrategy

*****

Marketing your restaurant is simpler than the experts might lead you to believe. Yes, there are technical aspects to doing it well, but more than that it simply requires a strategic approach.

Intention is a word I use a lot when it comes to marketing.

The question I'm often posed is: "How much should I be spending on my marketing?" And the answer you'll often here is somewhere between 3-4%. So if you generate about $100K a month in revenue, you should be spending about $4K on your marketing. 

But that's a poor way of looking at it because it doesn't ask you to think about the return. Marketing dollars are an investment, not just a spend. So if you're investing the dollars, you need to be clear about what sort of return to expect. 

On today's episode we're simplifying all of this! 

*****

Everything changes when your restaurant starts generating consistent, predictable, 20% profits every single month. Are you ready to level up? To bring your restaurant to where you know it should be? Just imagine how consistent profit would change your like. 

Ready to learn more about my P3 Mastermind Program? 

Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: MARGIN EDGE

Take control of your costs with using MarginEdge. Best of all? No contract. No setup fee. Free and unlimited training and support. 

VISIT: marginedge.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

On the surface, Steve Schloss, might not sound like someone you can learn from. He's an executive coach with works with leaders of hyper-growth companies in industries like tech, finance, and healthcare... but make no mistake, the leaders he works with are no different than you. They've gotten good at shepherding a company to where it is now and simply need guidance to help them take it to the next level. 

I've gotten to know Steve over the past year or so, and I am constantly learning from him and his experiences. I am thrilled to be able to share this conversation with you this week. I hope it makes you a better leader for your patrons and staff. They deserve it and so do you.  

IMPORTANT LINKS:

• Listen Forward - https://www.listenforwardllc.com/
• Email - steve@listenforwardllc.com

*****

What would your life look like if your restaurant could generate consistent, predictable 20% profits? My guess is it would change everything for you. If you've been open for at least a year, are generating at least a million dollars in revenue, but struggle with profitability...

Then set up a free 30-minute strategy session to learn more about my P3 Mastermind:

(The 3 Ps stand for Profit, Process, Progress) 

Click the link to schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

There's a difference between revenue and profit, and often I urge my clients to focus on the latter. But sometimes it is just as simple as increasing revenue. But guess what? There are only 3 ways to do that.

• Sell more of your product
• Increase the price of your product
• Sell a variety of different products 

Let's keep it simple and make sure we have a plan for each of those three areas. We cover all of that on today's episode of Restaurant Strategy! 

*****

Same results, but a brand new name:
The Restaurant Strategy P3 Mastermind

The three Ps stand for PROFIT, PROCESS, and PROGRESS. (Our three pillars.) 

Curious to learn more? Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

***** 

This week's episode is brought to you by: AVERO

Increase your profitability using the industry's best kept secret weapon. 

VISIT: https://averoinc.com/

*****

FIXING RESTAURANTS - PART 3

Value = Worth - Price

*****

Want a FREE copy of my book? Just pay $3.92 in shipping using the link below!

• VISIT: https://restaurantstrategyagency.com/free-book-page

Read to learn more about thre P3 Mastermind?

• VISIT: https://www.restaurantstrategypodcast.com/schedule

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: kickfin.com/demo.

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

Anthony Valletta has been making the rounds. Perhaps you've read about some of the waves he's making over at Bartaco... or maybe you've heard him on a podcast. This is certainly not the first interview he's done. But I think it's one of the more interesting interviews he's done. We dug below the surface to really get to the heart of what he's building with this brand. 

And best of all, he shares all his secrets with you. I think this company is forging a bold path, innovating on a service model that I think will soon be the way of the world. Tune in to learn more! 
 

IMPORTANT LINKS:

Bartaco: https://bartaco.com/

Anthony's LinkedIn Profile: https://www.linkedin.com/in/anthonyvalletta/

*****

Introducing... the P3 Mastermind Program
The 3 Ps stand for PROFIT, PROCESS, and PROGRESS! Let me show you how to generate consistent, predicatable 20% profit every single month. 

Learn more by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule

***** 

This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

*****

This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

*****

We're four years into this podcast and I have never once discussed Tip Pooling. Well, that ends today. We're digging into the nitty gritty to figure out the best system for your restaurant and your staff.   

*****

Same results, but a brand new name:
The Restaurant Strategy P3 Mastermind

The three Ps stand for PROFIT, PROCESS, and PROGRESS. (Our three pillars.) 

Curious to learn more? Schedule a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule 

*****

This week's episode is brought to you by: KICKFIN

Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin.

VISIT: kickfin.com/demo.

*****

This week's episode is brought to you by: POPMENU

If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month. 

VISIT: https://popmenu.com/restaurantstrategy

*****

Episode 239 is another one of these live coaching calls, recorded for your benefit. I was introduced to Jeannine Jabaay while I was speaking at Bar & Restaurant Expo this past spring in Las Vegas, NV. She's the owner of Bear Creek Lodge and Dirty Skillet. The property she runs is in Hope, Alaska... basically in the middle of nowhere (as she explains).

She agreed to a recorded coaching call to help her work through some of the unique challenges she faces with her property. But if you think her problems are too different from yours, you'd be 100% wrong. I think you'll find many similarities between the issues you face and the struggles she has.

Do not miss this one!  

IMPORTANT LINKS:

Dirty Skillet: https://www.dirtyskillet.com/

Bear Creek Lodge: https://www.bearcreeklodgeak.com/

*****

Introducing... the P3 Mastermind Program
The 3 Ps stand for PROFIT, PROCESS, and PROGRESS! Let me show you how to generate consistent, predicatable 20% profit every single month. 

Learn more by setting up a FREE 30-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule