Real AI & Digital Transformation, a podcast by Thomas Erl - Stats, Episodes and Rankings

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https://www.bdc.ca/en/about/analysis-research/digitize-now
2 shares

https://www.youtube.com/@terl
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Advice for Business Leaders: Orchestrating Agents and People to Improve Customer Processes

Thursday, August 13, 2026 • Duration 20:55

Thomas Erl speaks with Gijs in 't Veld, author of the newly published book "Leading the Customer-First Hybrid Enterprise," who shares his advice and insights for coordinating the involvement of AI agents and human workers in automated business operations. (Intro and outro music by Highet.)