Explore every episode of the podcast Racquet Fuel

What does it take to move from being a successful coach to becoming an effective racquet sports director?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Diego Leal Reyes, a member of the inaugural USTA Racquet Sports Management Apprenticeship class. Diego shares how his journey took him from collegiate tennis and an intended career in finance to coaching, club operations, and preparation for a leadership role in the racquet sports industry. His experience offers aspiring leaders an honest look at the many responsibilities that come with becoming a director. From managing staff and communicating with members to maintaining facilities, working with stakeholders, and making difficult decisions, Diego explains why leadership requires much more than strong on-court skills.

This episode is essential listening for coaches and racquet sports professionals who want to advance their careers. Through Diego’s experiences with mentorship, failure, emotional intelligence, networking, and personal well-being, the conversation demonstrates that leaders may never feel completely ready for their next position—but they can prepare themselves to make good decisions, seek support, and continue learning.

What You’ll Learn:

• Why being a successful coach does not automatically prepare someone to become a successful director
• How Diego transitioned from studying finance to pursuing a career in racquet sports
• Why performing less glamorous club responsibilities can provide valuable leadership experience
• How the USTA Racquet Sports Management Apprenticeship combines education, practical experience, and industry exposure
• Why directors must be prepared to manage people, facilities, members, and organizational stakeholders
• How mentors can adapt their leadership approach to different personalities and individual needs
• Why aspiring leaders may never feel completely ready for their next position
• How Diego learned from a difficult employee conversation that did not go as planned
• Why emotional intelligence, professional networks, and personal well-being are essential for long-term leadership success

Resources & Mentions:

USTA Racquet Sports Management Apprenticeship
USTA National Campus

Hosts:

Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management
Simon Gale — USTA Senior Director of Racquet Sports Development

Guest:

Diego Leal Reyes — USTA Racquet Sports Management Apprentice

Learn More & Get Certified:

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game.

Learn more here:

Course 1: Facilities, Operations, Marketing & More — UF DORS 1
Course 2: Leadership, Management & Finance — UF DORS

       - Course 1 completion is required for course 2

Discount Code:

Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off

Inquiries:
Contact: UFDORS@.ufl.edu

What if the biggest barrier to growing tennis isn’t getting families interested, but making it easy enough for them to actually sign up?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale examine the tennis registration process through the eyes of a busy parent who wanted to introduce her children to the sport. Despite her interest, confusing program descriptions, unclear skill levels, membership requirements, and a difficult registration process ultimately caused her to walk away.

Her experience offers racquet sports leaders a rare look at the customers they often never hear from: those who are interested in playing but leave before ever stepping onto the court. From simplifying industry jargon and improving facility websites to offering free assessments and shorter beginner commitments, the conversation reveals how seemingly small points of friction can become significant barriers to participation.

This episode is essential listening for any director, coach, or facility leader responsible for attracting and retaining new players. As Simon points out, a club’s biggest competition may not be another tennis facility, but rather, it may be the sports and activities that are simply easier for families to understand, access, and join.

What You’ll Learn:

•  Why confusing websites and registration systems can cause potential players to give up before ever reaching the court 
•  How industry language like red, orange, green, and yellow ball can overwhelm parents who are new to tennis 
•  Why age-based pathways don’t always provide clear answers for older beginners entering the sport 
•  How a free 30-minute assessment can give families the confidence and clarity they need to get started 
•  Why parents increasingly expect registration to be simple, immediate, and available online 
•  How clearly communicating what to wear, bring, and expect can reduce anxiety for first-time families 
•  Why shorter introductory sessions may make tennis feel more approachable than a long-term commitment 
•  How AI and online search are changing the way parents discover and evaluate local racquet sports programs 
•  Why racquet sports leaders need to think about the customers who disappear without ever telling them why

Resources & Mentions:

Building a StoryBrand by Donald Miller — Covers the importance of removing industry jargon and communicating in language customers can immediately understand.

Red, Orange, Green, Yellow (ROGY) Pathway — Tennis development pathway discussed throughout the episode and the challenges it can create for parents unfamiliar with the sport.

Hosts:

Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management
Simon Gale — USTA Senior Director of Racquet Sports Development

Learn More & Get Certified:

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game.

Learn more here:

Course 1: Facilities, Operations, Marketing & More — UF DORS 1
Course 2: Leadership, Management & Finance — UF DORS

       - Course 1 completion is required for course 2

Discount Code:

Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off

Inquiries:
Contact: UFDORS@.ufl.edu

Taking a look back at one of our favorite conversations from the Racquet Fuel Podcast, we’re republishing this episode featuring Kim Bastable and Simon Gale’s engaging discussion with Mike Barrell on the evolving landscape of racquet sports.

Drawing on more than 20 years of experience in the tennis industry, Mike explores the impact of pickleball and padel on traditional tennis, the economic considerations reshaping racquet facilities, and the importance of social engagement in building lasting communities. This conversation remains highly relevant as tennis continues to innovate, adapt, and learn from the success of complementary racquet sports while staying true to its core identity. They discuss the economic considerations that are reshaping tennis facilities, the importance of fostering social engagement in sports, and how coaches play a crucial role in building a thriving tennis community. Throughout the discussion, the focus remains on the need for tennis to innovate and adapt while staying true to its core identity.

What You'll Learn:

• How the rise of pickleball and padel presents both opportunities and challenges for tennis
• Economic viability and how clubs can balance costs with offering complementary racquet sports
• Why social engagement is key to retaining tennis players and how programming can support this
• The crucial role of coaches in connecting players and fostering community in tennis
• The 'leaky bucket' problem in tennis retention and how to address it
• Pickleball's success in accessibility and social play - what tennis can learn
• The need for tennis to innovate and compete with pickleball's marketing success

Hosts:

Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management
Simon Gale — USTA Senior Director of Racquet Sports Development

Guests:
Mike Barrell - Executive Director of Tennis, Sportime Clubs NY

Learn More & Get Certified:
Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game.

Learn more here:
Course 1: Facilities, Operations, Marketing & More — UF DORS 1
Course 2: Leadership, Management & Finance — UF DORS

       - Course 1 completion is required for course 2

Discount Code:
Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off

Inquiries:
Contact: UFDORS@.ufl.edu

What if the key to attracting and retaining the next generation of racquet sports professionals is simply listening to them?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale turn the microphone over to the next generation of racquet sports professionals. Joining them are Christian Cannon, University of Florida Director of Racquet Sports master's student, and Ethan Patrick, a Racquet Sports Management student at Hope College. Instead of talking about Gen Z, this conversation gives Gen Z the opportunity to speak for themselves. Together, they challenge common stereotypes, discuss what motivates young professionals, and share how today's directors can better attract, develop, and retain the next generation of racquet sports leaders. From technology and social media to leadership, mentorship, and career development, this episode provides valuable insight for club owners, directors, and managers preparing for the future of the industry. If you're wondering how to engage young staff members, empower future leaders, and build stronger teams, this conversation is one you won't want to miss.

What You'll Learn:

•  Why Gen Z values purpose, trust, and growth opportunities just as much as compensation 
•  How giving young professionals a seat at the table builds confidence, ownership, and leadership skills 
•  Why understanding the "why" behind decisions increases engagement and motivation 
•  How fresh perspectives and inexperience can become a competitive advantage for organizations 
•  Why social media, short-form video, and digital storytelling are becoming essential marketing tools for clubs 
•  How directors can better challenge Gen Z employees without creating unnecessary friction 
•  Why diversified job responsibilities beyond coaching help improve retention and professional development 
•  What today's young professionals are really looking for in racquet sports careers—and why many stereotypes about Gen Z don't tell the whole story 

Resources & Mentions:

Racquet Fuel: Leading Gen Z: Shaping the future of work with Tim Elmore— Leadership insights from Dr. Tim Elmore on leading and developing Generation Z

Hosts:

Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management
Simon Gale — USTA Senior Director of Racquet Sports Development

Guests:
Christian Cannon - University of Florida Director of Racquet Sports master's student
Ethan Patrick  - Racquet Sports Management student at Hope College

Learn More & Get Certified:
Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game.

Learn more here:
Course 1: Facilities, Operations, Marketing & More — UF DORS 1
Course 2: Leadership, Management & Finance — UF DORS

       - Course 1 completion is required for course 2

Discount Code:
Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off

Inquiries:
Contact: UFDORS@.ufl.edu

What happens when you combine pickleball, hospitality, entertainment, and community into one experience-driven business model?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Kelli Alldredge, President of Chicken N Pickle, to explore how one of the most recognizable names in pickleball entertainment grew from a bold idea in Kansas City into a nationally recognized hospitality brand with 13 locations across the country. Long before pickleball exploded during the pandemic, Chicken N Pickle saw the sport’s unique power to bring people together. Kelli shares the story behind the company’s early vision, how she went from customer to president, and why the organization’s real success comes not from pickleball itself, but from creating meaningful human connection through food, celebration, and shared experiences. This conversation matters for anyone leading a racquet sports business, operating a facility, or trying to build community around sport. Whether you manage a tennis club, pickleball venue, or multi-sport facility, you’ll gain valuable insight into hospitality-driven business models, experiential programming, and how to create spaces people genuinely crave returning to. 

What You’ll Learn:

•  Why Chicken N Pickle views itself as a hospitality and human connection business—not just a pickleball company
•  How “owning celebrations” became a core part of the organization’s business strategy 
•  Why food, entertainment, and dwell time are critical to long-term facility success 
•  How Kelli Alldredge evolved from customer to president by leading with passion and adaptability 
•  Why inclusive programming and community impact are essential to the future of pickleball 
•  The importance of creating experiences that make guests want to stay for hours—not just play and leave 
•  How Chicken N Pickle balances growth, hospitality, and operational complexity across multiple locations 
•  Why racquet sports leaders should think beyond court revenue when building sustainable businesses 

Resources & Mentions:

Chicken N Pickle— Hospitality and entertainment brand combining pickleball, dining, and community-driven experiences

Hosts:

Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management
Simon Gale — USTA Senior Director of Racquet Sports Development

Guest:

Kelli Alldredge — President, Chicken N Pickle

Learn More & Get Certified:

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game.

Learn more here:

Course 1: Facilities, Operations, Marketing & More — UF DORS 1
Course 2: Leadership, Management & Finance — UF DORS

       - Course 1 completion is required for course 2

Discount Code:

Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off

Inquiries:
Contact: UFDORS@.ufl.edu

What can racquet sports leaders learn from one of the world’s most admired service organizations?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Holly Rivera, Chick-fil-A owner-operator in Orlando, to explore how one of the most recognizable brands in customer service develops leaders, builds intentional career pathways, and creates a culture where hospitality becomes a competitive advantage. From hiring for humility and soft skills to designing structured growth plans that start on day one, Holly shares how Chick-fil-A transforms part-time employees into future leaders through clear systems, personal investment, and purpose-driven leadership. Her insights offer a unique perspective for racquet sports directors, facility managers, and business owners seeking to improve staff retention, customer experience, and leadership development within their own organizations. This conversation matters for anyone building teams, managing people, or trying to create exceptional customer experiences. Whether you lead a club, operate a facility, or manage a growing business, you’ll gain practical strategies for developing talent, retaining staff, and building a service-first culture. 

What You’ll Learn:

•  Why hiring for character, humility, and soft skills often matters more than experience 
•  How structured career pathways improve retention and long-term employee growth 
•  Why leadership development should begin at orientation, not promotion
•  How lateral growth opportunities can keep team members engaged without burnout 
•  The importance of promoting employees only after they’re already demonstrating leadership readiness 
•  How consistent retraining and coaching maintain elite service standards 
•  Why purpose-driven leadership helps teams make better decisions than fear-based management 

Resources & Mentions:

Chick-fil-A Leadership Development Program— Competitive operator and corporate training system

Hosts:

Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management
Simon Gale — USTA Senior Director of Racquet Sports Development

Guest:

Holly Rivera — Chick-fil-A Owner-Operator

Learn More & Get Certified:

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game.

Learn more here:

Course 1: Facilities, Operations, Marketing & More — UF DORS 1
Course 2: Leadership, Management & Finance — UF DORS

       - Course 1 completion is required for course 2

Discount Code:

Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off

Inquiries:
Contact: UFDORS@.ufl.edu

What if the future of racquet sports leadership depends not just on understanding the game, but on knowing how to tell its story, build belief, and lead through change?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Ben Nichols, founder of Padel 22, to explore how communication, strategy, and storytelling are shaping the next chapter of racquet sports. With a background spanning Wimbledon, the Australian Open, Formula One, and global sport communications, Ben brings a wide-angle view to one of the industry’s fastest-growing conversations: how leaders should think about padel, pickleball, tennis, and the evolving racquets landscape.

This conversation matters for directors, coaches, club leaders, and anyone trying to navigate growth in a changing industry. Whether you are deciding whether to add a new sport, trying to influence boards or investors, or learning how to lead a team beyond on-court expertise, this episode offers practical insight on what modern racquet sports leadership requires.

What You’ll Learn:

•  Why storytelling is no longer just a marketing skill, but a leadership skill
•  How padel -- whether you pronounce it "pa-DEL" or "PAD-dle" -- is growing internationally and what that means for the U.S. market
•  What directors should consider when balancing tennis, pickleball, and padel
•  Why great coaches do not automatically become great business leaders
•  How clubs can think more strategically about programming, pricing, and participation
•  Why qualitative stories and quantitative data both matter when influencing decision-makers
•  How racquet sports can create community, belonging, and long-term engagement
•  Why the leaders who succeed next will be the ones looking ahead, not standing still

Resources & Mentions:

Padel 22 — Communications and storytelling consultancy focused entirely on padel
Playtomic — Global racquet sports booking and technology platform
Premier Padel — International professional padel tour
Hexagon Cup — Professional team padel competition
LTA   — Lawn Tennis Association, the governing body for tennis and padel in Great Britain
U.S. Padel Association — National governing body supporting padel growth in the United States

Hosts:

Kim Bastable — Professor of Practice and UF Director of Racquet Sports Management
Simon Gale — USTA Senior Director of Racquet Sports Development

Guest:

Ben Nichols — Founder of Padel 22

Learn More & Get Certified:

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game.

Learn more here:

 Course 1: Facilities, Operations, Marketing & More — UF DORS 1
Course 2: Leadership, Management & Finance — UF DORS

       - Course 1 completion is required for course 2

Discount Code:

Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off

Inquiries:
Contact: UFDORS@hhp.ufl.edu

What does it take to build a successful tennis academy that not only develops players, but also develops people?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Tina Keown and Jack Glennane, directors of the Victorian Tennis Academy. Operating four venues and 24 courts just minutes from the Australian Open grounds, VTA has become one of Australia’s leading tennis organizations, earning multiple Tennis Australia awards along the way. Tina and Jack share how they’ve built a thriving multi-venue tennis business by focusing on people first. From implementing a seven-tier career pathway for coaches to shifting toward more sustainable employment models, they discuss how leadership, culture, and long-term thinking can help clubs retain great staff and deliver exceptional experiences for players. They also reflect on their own journeys from casual coaches to directors and the lessons learned while balancing leadership, operations, and growth.

This conversation matters for anyone managing a tennis program, leading a racquet sports department, or trying to create a sustainable coaching workforce. Whether you run a single facility or oversee multiple locations, you’ll gain practical insight into building strong teams, empowering staff, and evolving from working in the business to leading it strategically.

What You’ll Learn:

• Why hiring for values first helps build stronger coaching teams
• How creating a clear career pathway can turn coaching jobs into long-term professions
• Why the tennis industry often loses coaches to other industries—not competing clubs
• How owner-operators can balance day-to-day operations with long-term leadership
• The importance of empowering staff with ownership and leadership opportunities
• Why investing in professional development and education helps retain great coaches
• How diverse programming—from court hire to adult leagues—creates a more sustainable business model

Resources & Mentions:

• Victorian Tennis Academy — Multi-location tennis academy based in Melbourne, Australia
• Tennis Australia  — Learn more about what Australia has to offer for the racquet sports world

Hosts:

• Kim Bastable — UF Director of Racquet Sports Education
• Simon Gale — USTA Leader & Facility Executive

Guests:

• Tina Keown — Director, Victorian Tennis Academy
• Jack Glennane — Director, Victorian Tennis Academy

Learn More & Get Certified:

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses and join the next generation of directors shaping the future of the game.

Learn more here:

Personal Brand Management for the Racquets Industry — UF PBM
Course 1: Facilities, Operations, Marketing & More — UF DORS 1
Course 2: Leadership, Management & Finance —  UF DORS
       - Course 1 completion is required for Course 2.

Discount Codes:

Personal Brand Management for the Racquets Industry: Use code “RF25” for $25 off

Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off

Inquiries:

Contact: UFDORS@hhp.ufl.edu

What if the future of racquet sports growth depends less on tradition and more on designing experiences for beginners, families, and urban communities?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Anthony Evrard, Co-founder and CEO of Court 16, to explore how innovation, listening, and purposeful design are reshaping the way families enter tennis. What began in a Brooklyn industrial building with red ball courts has evolved into a multi-location, multi-generational racquet concept backed by strategic partners including Babolat and USTA Ventures.

This conversation matters for anyone building programs, launching facilities, or trying to grow the game in non-traditional markets. Whether you lead a private club, public facility, or are dreaming up your own concept, you’ll come away with practical insight on carving out a niche and staying adaptable.

What You’ll Learn

• Why competing for families’ time, not other clubs, changes your programming strategy
• How “learn here, play anywhere” creates clarity in junior pathway development
• Why niche specialization often beats trying to serve every segment
• The power of listening and responding quickly to your community
• How engaging the entire family strengthens retention and growth
• Why letting players move on can actually build long-term loyalty
• What it means to run your business like a “living Google document”

Resources & Mentions

• Court 16 — Urban, family-focused tennis clubs founded in Brooklyn
• USTA Ventures (Court 16) — Growth-focused investment arm of USTA

Hosts:

• Kim Bastable  — UF Director of Racquet Sports Education
• Simon Gale  — USTA Leader & Facility Executive 

Guest:

• Anthony Evrard — Court 16 Co-Founder and CEO

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 

Learn more here:

• Personal Brand Management for the Racquets Industry — UF PBM 
• Course 1: Facilities, Operations, Marketing & More — UF DORS 1 
• Course 2: Leadership, Management & Finance — UF DORS 2
  • Course 1 completion is required for course 2

Discount Codes:

Personal Brand Management for the Racquets Industry: Use code “RF25” for $25 off

Course 1: Facilities, Operations, Marketing & More: Use code “RF100” for $100 off

Inquiries:
Contact UFDORS@hhp.ufl.edu

What if the most successful racquet sports leaders aren’t the most credentialed—but the most adaptable, self-aware, and committed to culture fit?

In this episode, hosts Kim Bastable and Simon Gale sit down with Andrew Minnelli,  Director of Racquets at Bighorn Golf Club and Consultant with GSI Executive Search,  to explore what modern leadership, hiring, and career growth really look like in today’s racquet sports industry.
Drawing from his unique dual role, Andrew shares insights from both sides of the interview table: leading a high-level club operation while helping facilities nationwide identify and place top talent. Whether you’re an aspiring director, a seasoned pro, or a club decision-maker, this conversation offers clarity on fit, balance, and building long-term success.

What You’ll Learn:

• Why culture fit and passion often matter more than a long list of certifications
• How COVID reshaped racquet sports leadership and accelerated multi-sport oversight
• Common interview mistakes candidates make—and how to avoid leading with the wrong agenda
• Why a strong 90-day plan should focus on listening, not instant solutions
• How search firms help uncover a club’s true needs—and prepare candidates for success
• What “balance is earned” really means for leaders managing teams, families, and careers
• A mindset shift: how being the best part of someone else’s day strengthens leadership impact

Resources & Mentions

• GSI Executive Search — Executive recruiting and leadership consulting for clubs
• BigHorn Golf Club— Boutique, high-touch club model in Palm Desert
• International POP Tennis Association — Expanding access and innovation in racquet sports

Hosts:

• Kim Bastable - UF Director of Racquet Sports Education
• Simon Gale - USTA Leader & Facility Executive

Guest:

• Andrew Minnelli — Director of Racquets at BigHorn Golf Club & Consultant with GSI Executive Search

Learn More & Get Certified
 

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What if the future of racquet sports leadership depends less on titles and more on advocacy, early identification, and building a profession people are proud to choose?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Brian Dillman, CEO of the Racquet Sports Professionals Association (RSPA), to unpack one of the most significant leadership transformations in the industry. Brian shares the thinking behind the transition from United States Professional Tennis Association (USPTA) to RSPA, and what it takes to rebrand not just a name, but a culture. This conversation matters for anyone invested in building sustainable careers, recruiting the next generation, and elevating racquet sports as a legitimate, long-term profession. 

What You’ll Learn 

• Why rebranding is a cultural shift, not a cosmetic change
• How early identification can shape future leaders long before college
• What “advocacy” really looks like at the facility, city, and industry level
• Why racquet sports must be positioned as a profession, not a side job
• How managing up, sideways, and down strengthens leadership impact
• The risks and rewards of making big decisions with collective buy-in
• Why “we, not me” leadership builds trust and long-term momentum

Resources & Mentions 

• Racquet Sports Professionals Association (RSPA)
• Hugh O’Brien Leadership Seminar

Hosts:

Kim Bastable - UF Director of Racquet Sports Education
Simon Gale - USTA Leader & Facility Executive

Guest:

Brian Dillman - CEO RSPA

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What happens when a Hall of Fame career ends and the real leadership work begins?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Gigi Fernandez, Hall of Fame tennis player, Olympic gold medalist, and founder of Tennis for Hope, to explore what leadership looks like after elite performance. Gigi shares her honest transition from individual excellence to collaborative leadership, including lessons learned running major programs like Chelsea Piers and launching a mission-driven foundation after personal loss. This conversation matters for anyone navigating the shift from being great at something to leading others with humility, purpose, and impact.

What You’ll Learn

• Why elite performance does not automatically translate to effective leadership
• How Tennis for Hope was born from personal adversity and community response
• The importance of surrounding yourself with people who are smarter than you
• How ego can limit leadership growth and what it takes to dismantle it
• Why networking is a long-term leadership skill, not a transactional one
• How tennis uniquely teaches resilience, failure, and emotional regulation
• What legacy-driven leadership looks like beyond wins and titles

Hosts:

Kim Bastable - UF Director of Racquet Sports Education
Simon Gale - USTA Leader & Facility Executive

Guest:

Gigi Fernandez – Founder & President, Tennis for Hope; Tennis Hall of Famer & Olympic Gold Medalist

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What’s Really Going On with Gen Z in the Workplace?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with leadership expert and author Tim Elmore to unpack the realities of Generation Z and how they’re reshaping the workforce. Tim breaks down insights from his new book, The Future Begins with Z, explaining what makes Gen Z tick — their mix of high agency, high anxiety, and a craving for authenticity. The conversation hits work-life balance, purpose-driven motivation, four-day workweeks, and how connection is vital.

What You’ll Learn:

• Generation Z is rapidly becoming the core of the workforce.
• They bring strong agency but also elevated anxiety to the job.
• The Peter Pan paradox captures their tension between maturity and authority.
• Leaders must start with belief and understanding instead of frustration.
• Onboarding is a make-or-break moment for Gen Z belonging.
• Meaningful work and work-life balance drive their decisions.
• Gen Z is motivated by a blend of money and mission.
• Entrepreneurial, flexible environments keep them engaged.
• Connection > control when it comes to leading younger employees.
• Gen Z’s preferences will heavily shape the future of work.

Hosts:

Kim Bastable - UF Director of Racquet Sports Education
Simon Gale - USTA Leader & Facility Executive

Guest:

Tim Elmore – Author of The Future Begins with Z, Leadership Expert, Founder of Growing Leaders

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What’s Driving the Explosion of Pickleball and Padel?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale talk with industry pioneer David Johnson about the massive growth of pickleball and the rising momentum of padel in the United States. David shares his early journey co-founding Pickleball Central in 2006, what he’s learned watching the sport scale, and why participation curves are now shifting as the market matures.

The conversation breaks down the real data behind growth trends, why multi-sport facilities are becoming the new norm, and what operators need to know before adding padel. They dig into staffing needs, leadership skills, membership models, and how hospitality ultimately determines whether a facility thrives.

Hosts:
Kim Bastable - UF Director of Racquet Sports Education
Simon Gale - USTA Leader & Facility Executive

Guest:
David Johnson – Co-Founder of Pickleball Central, Pickleball Consultant

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquet leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What standards are necessary to build a successful club?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale talk with Consultants Doug Cash and Ajay Pant about the importance of standards in business, particularly in the context of tennis clubs. They explore how standards define a brand, the necessity of enforcing them, and the challenges of managing high performers who may resist compliance. The conversation also delves into the consequences of lacking standards, the process of building a new culture, and the role of leadership in maintaining quality control. Both Doug and Ajay emphasize the need for transparency, team involvement, and the evolution of standards over time to ensure a consistent and high-quality customer experience.

What You’ll Learn:

• Standards are essential for setting expectations before hiring.
• The bigger and more corporate the club, the more likely they have written standards.
• Enforcement of standards is often lacking due to confrontation skills.
• Standards should evolve as the business improves.
• Involve the team in developing and agreeing on standards.
• High performers can be the hardest to manage when they resist standards.
• Quality control is crucial for maintaining product consistency.
• Transparency with standards helps in building trust with employees.
• The culture of a business is reflected in what happens when no one is watching.
• Hiring for cultural fit is vital for maintaining standards.

Hosts:

Kim Bastable - UF Director of Racquet Sports Education
Simon Gale - USTA Leader & Facility Executive

Guest:

Ajay Pant - CEO & Owner of Karundy Consulting

Doug Cash - CEO & Owner of CashFlowTennis

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What does it take to launch a nationwide coaching initiative from the ground up, and make it thrive?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale talk with Megan Rose, Managing Director of USTA Coaching, about how she’s leading one of the most ambitious projects in U.S. tennis history. From crafting the strategy to grow coaching pathways to navigating the gray areas of leadership, Megan shares lessons on adaptability, inclusion, and redefining success when there’s no playbook to follow.

What You’ll Learn:

• How USTA Coaching fits into the “35 by 35” vision to reach 35 million players by 2035
• The three levers driving tennis growth—and why coaching is the most powerful one
• What it really takes to build a national initiative from scratch
• How to lead with bravery and make tough decisions without losing empathy
• The biggest leadership lesson Megan learned from taking things too personally
• Why engagement—not numbers—is the real measure of success
• How to attract and retain more diverse and balanced coaching teams across the U.S.

Hosts:

Kim Bastable - UF Director of Racquet Sports education
Simon Gale - USTA leader & facility executive

Guest:

Megan Rose - Managing Director and Head of Business Development and Operations (USTA Coaching)

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses—Personal Brand Management, Operations & Programming, and Leadership & Finance—and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

What separates a good coach from a transformative leader? Mental performance expert Dr. Larry Lauer says it’s not talent or IQ—it’s reflection, self-awareness, and putting others first.

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Dr. Larry Lauer, Director of Mental Performance at the USTA National Campus and co-host of the Compete Like a Champion podcast. Known for shaping the mental toughness and mindset of America’s top junior and pro athletes, Larry brings a fresh, research-backed lens to leadership in racquet sports. Together, they unpack the psychology of motivation, the power of mentorship, and how emotional intelligence impacts every level of coaching and management.

What You’ll Learn:

• Why true leadership starts with asking, “Am I doing this for me—or for others?”
• How to develop daily reflection habits that keep you grounded and self-aware
• The difference between intrinsic and extrinsic motivation—and why it matters for long-term success
• How emotional intelligence shapes your ability to lead and connect with your team
• The most important skills directors can build to lead people, not just programs
• Why mentorship accelerates leadership growth—and how to find and nurture great mentors
• The mindset shift every aspiring leader needs before stepping into a new role

Resources & Mentions:

• Compete Like a Champion podcast
• Dr. Dan Gould
• Dr. Paul Lubbers
• USTA National Campus
• John Wooden

Hosts:

Kim Bastable - UF Director of Racquet Sports education
Simon Gale - USTA leader & facility executive

Guest:

Larry Lauer - Director of Mental Performance at United States Tennis Association Player Development

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses—Personal Brand Management, Operations & Programming, and Leadership & Finance—and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

If you “can’t find good pros,” this episode shows why that’s on us—and exactly how to build a repeatable Coach-in-Training (CIT) pipeline that grows talent and your business. 

Hosts Kim Bastable and Simon Gale make the case for actively inspiring the next generation of coaches—and walk through Simon’s proven CIT framework you can adapt at any club. Kim shares survey data showing only 17% of juniors had considered a racquets career and 60% hadn’t even heard of PTM programs, reinforcing why leaders must make the pathway visible and practical. Simon then breaks down how he formalized CIT—eligibility, responsibilities, and real benefits—so it became a staffed pipeline, not a summer favor. 

What You’ll Learn

• Why “can’t find pros” is a leadership problem—and the mindset shift that fixes it.
• The one visibility move that instantly grows your coach pipeline.
• How Simon structures CIT levels so they scale without creating chaos.
• A simple compensation path that keeps teens engaged from season to season.
• The culture ritual that turns helpers into role models (and parents into fans).
• What to put on your website so talent finds you—not the other way around.
• The single calendar habit Kim uses to make coach development non-negotiable.

--> Download the COACH IN TRAINING Resource

Hosts:

Kim Bastable - UF Director of Racquet Sports education
Simon Gale - USTA leader & facility executive

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses—Personal Brand Management, Operations & Programming, and Leadership & Finance—and join the next generation of directors shaping the future of the game. 👉 Learn More & Enroll Here

Racquet Fuel hosts Kim Bastable and Simon Gale sit down with Per Nilsson, head men’s tennis coach at the University of Florida, for a leadership-first conversation about college tennis. Per shares the two cornerstones of his program—deeply individualized player development and a deliberately small, connected roster—and how those choices shape culture, performance, and recruiting. He also unpacks navigating a mid-season transition at UF, why self-care makes you a better leader, and how building a community hub can future-proof the sport on campus. 

What You’ll Learn

• The two cornerstones of Per’s program: maximize individual development while fostering a tight, small roster that pushes each other (think 7–8 players on a mission). 
• How to individualize daily work so every athlete gets what they need (e.g., surplus-one patterns for one player, mental skills for another) instead of rolling out the same plan for all. 
• Leading through a mid-year coaching transition: keep people whole in the moment, make the hard calls later, and align around a new vision. 
• You’re never “ready”—learn faster: over-communicate up/down, ask questions relentlessly, and shape authority with clarity. 
• Why self-care is leadership: turn the phone off, protect family time, then show up better for your team. 
• Future-proofing college tennis: build a campus community hub (donors, fans, shared value) so tennis becomes “untouchable” when cuts are considered. 
• Steal like a coach: Per openly “copies” what works, adapts it to his context, and keeps what produces results. 

Guest:
Per Nilsson - Head Men’s Tennis Coach, University of Florida (Gators Men’s Tennis).
Hosts:
Kim Bastable - UF Director of Racquet Sports education
Simon Gale - USTA leader & facility executive

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses—Personal Brand Management, Operations & Programming, and Leadership & Finance—and join the next generation of directors shaping the future of the game.

👉 Learn More & Enroll Here

What happens when a former top-100 player takes her competitive mindset and applies it to managing over 350 event days at the USTA National Campus? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Grace Min—a former WTA top-100 player who retired in 2024 and quickly transitioned into her role as Event Manager at the USTA National Campus. Grace shares how she’s adapted her player mindset into leadership, the surprising similarities between competing on tour and managing large-scale events, and what every director can learn about communication, adaptability, and feedback. Her story is both inspiring and practical for anyone managing programs, tournaments, or teams in racquet sports.

What You’ll Learn

• Why adaptability—learned on tour—may be the most valuable skill in event management
• How to balance fundamentals (scheduling, officiating) with “elevators” that make events memorable
• The role of feedback loops and after-action reports in improving events year over year
• The challenge of moving from giving feedback as a player to receiving it as a manager
• Why effective communication is essential when leading high-performance teams
• How mentorship and process-oriented thinking can help directors avoid burnout
• Grace’s simple mantra for events (borrowed from her coach): Win the last point

Episode Highlights

• Grace’s decision to pivot from playing to management after injury and why events, not coaching, felt like the right fit
• The striking similarities between training for tournaments and planning events
• Why the “pressure is a privilege” at the National Campus and how her team manages expectations
• The unexpected joy Grace found in team camaraderie after years in an individual sport

Connect

• Grace Min – LinkedIn
• Hosts:
  • Kim Bastable – LinkedIn
  • Simon Gale – LinkedIn

Learn More & Get Certified

Racquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses—Personal Brand Management, Operations & Programming, and Leadership & Finance—and join the next generation of directors shaping the future of the game.

👉 Learn More & Enroll Here

From four clients in a garage to a 15,000-sq-ft hub with 500+ members, Jon Rowley shares the playbook racquet clubs can use to grow with standards, systems, and heart.

In this Racquet Fuel episode, hosts Kim Bastable and Simon Gale sit down with Jon Rowley, founder and “Chief Exercise Officer” of a thriving Kansas City fitness community. Jon’s journey (from moonlighting trainer in Chicago to leading a 500-member operation) mirrors the realities club leaders face: hiring for culture, avoiding burnout, and turning standards into belonging. If you’re building a modern racquets department or club business, Jon’s blend of operational discipline and people-first leadership is a masterclass in sustainable growth.

What You’ll Learn

• Culture you can feel: The simple values (“Work hard. Be kind.”) and everyday standards (no hats/shirts-on, no profanity) that create psychological safety and professionalism.
• Hiring that sticks: Why having candidates take a class reveals fit under light pressure, and how hiring from within preserves culture.
• Upskilling smartly: A practical education model—baseline certs plus ~$2K/year per coach for horizontal learning (e.g., women’s health)—that deepens service without bloating budgets.
• Leader on the floor: How staying in the trenches keeps your ear to members and your team, while still steering long-term vision.
• Delegation that works: Moving from “I’ll just do it” to training others—accepting the short-term time cost to win back hours forever.
• Business model guardrails: How operations, bookends, and clear systems prevent burnout and make the role attractive as a real career.
• Community > classes: Turning daily workouts and lessons into life-improving habits that keep people coming back.

Connect

Guest – Jon Rowley
• Website: https://www.2020fit.com/
• LinkedIn: https://www.linkedin.com/in/jon-rowley-23688020/
• Instagram: https://www.instagram.com/2020.fit/

Hosts
Kim Bastable – https://www.linkedin.com/in/kim-bastable-uf/
Simon Gale – https://www.linkedin.com/in/simongaletennis/

Learn More & Get Certified (UF DORS)

Level up your racquets leadership with the University of Florida Director of Racquet Sports Certificate Program—three self-paced online courses designed with today’s club realities in mind:

• Personal Brand Management (open now - use code RF25 for $25 off for a limited time)
• Course 1: Operations & Programming (open now - use code RF100 for $100 off for a limited time)
• Course 2: Leadership & Finance (coming soon)

Learn more and START TODAY!

What does it really take to turn a life on the court into a sustainable career in racquet sports?

In this episode of Racquet Fuel, longtime tennis pro, club owner, and author Greg Moran joins hosts Kim Bastable and Simon Gale to unpack 40 years of experience in a single facility, and the powerful lessons that came with it.

From starting as a ball boy to building one of Connecticut’s most successful clubs, Greg shares how intentional leadership, early financial planning, and a commitment to professionalism shaped his long career. He also opens up about his own mistakes, including spreading himself too thin and failing to delegate, and offers clear advice for anyone wanting to stay in this profession for the long haul.

If you've ever wondered how to create a fulfilling, sustainable life in racquet sports (or how to mentor others to do the same) this conversation is a must-listen.

By the end of this episode, you’ll learn:

• How to lead yourself before leading a team
• Why many teaching pros hit a wall—and how to avoid it
• The critical difference between coaching and being a racquet sports professional
• How to build confidence in junior pros through gradual leadership experiences
• What Greg would do differently if he could start over
• Why thinking long-term is key to both financial and professional growth
• The unseen cost of ignoring physical wear-and-tear in racquet sports careers
• How to inspire your team through example, not just instruction

Resources & Mentions

• Books by Greg Moran
• Jorge Capestany's TennisDrills.tv: https://www.tennisdrills.tv
• Referenced quote from Joe Curdo: “If you don’t have a sense of humor in the tennis business, you’re never going to last.”

Learn More & Get Certified

Looking to become a more confident, competent, and clear business leader in racquet sports? Start your journey TODAY with online courses on racquet sports leadership:

• Personal Brand Management for the Racquets Industry - START TODAY 🎁  Use code RF25 for $25 off for a limited time
• Course 1: Facilities, Operations, Marketing & More in the Era of Multiple Racquet Sports - START TODAY 🎁  Use code RF100 for $100 off for a limited time
• Course 2: Leadership, management & finance For the Racquets Leader - COMING SOON

What if your greatest coaching lesson came off the court?

In this episode of Racquet Fuel, Kim Bastable and Simon Gale sit down with Emma Doyle: tennis coach, keynote speaker, and expert in emotional intelligence, to explore what it really takes to coach with impact, whether you're leading athletes, employees, or entire teams.

Emma shares her remarkable journey from teenage coach in Australia to global thought leader and business coach. She opens up about the pivotal moments that shaped her career including burnout, reinvention, and finding her voice during COVID... and the frameworks she now uses to train leaders in Fortune 500 boardrooms and racquet clubs alike.

With humor, heart, and contagious energy, Emma shows us how coaching is a title AND a way of leading that centers on empathy, curiosity, and action. 

Whether you’re a club director, department manager, or aspiring coach, her insights will challenge and inspire you to listen deeper, lead better, and unlock the potential in those around you.

By the end of this episode, you'll learn:
- How coaching cultures can elevate performance and reduce disengagement
- Why the best leaders ask better questions instead of giving all the answers
- How to empower others through curiosity, not control
- The mindset shift needed to lead people, not just programs
- Why the phrase “next time” might be your most powerful coaching tool

Whether you're building a business, managing a team, or coaching on court, this conversation will equip you with practical tools and perspective for becoming the kind of leader people want to follow.

🔗 Connect with Emma Doyle on LinkedIn or at CoachEM.cc
🔗 Watch her TEDx talk: "Unleashing Female Potential"
🔗 Explore her podcast: The Coaching Podcast

Looking to become a more confident, competent, and clear business leader with a lifelong career in the racquets industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What happens when you bring together startup ambition, big-event expertise, and a deep commitment to human connection? You get RacquetX: an experience designed to connect every corner of the racquet sports industry.

In this episode of Racquet Fuel, Kim Bastable and Simon Gale talk with Robyn Duda, the founder and creative mind behind RacquetX. With a background in designing global corporate events, Robyn saw a gap in the racquet sports space: no centralized experience for connection, collaboration, and future-focused growth. So, she built it.

This conversation unpacks the real challenges and vision behind building an industry-first event from the ground up—complete with indoor courts, live programming, and an unshakable focus on belonging. Robyn shares what it’s like to lead with vulnerability, navigate the unknown, and reshape how racquet sports professionals come together to move the industry forward.

By the end of this episode, you’ll learn:

• Why the racquet sports industry needed something like RacquetX—and what makes it different
• The real challenges of launching a startup within a traditional industry
• What goes into creating meaningful experiences that connect diverse sectors
• How leadership, risk, and emotional honesty shape powerful innovation
• What clubs, coaches, and brands are craving when it comes to the future of community

Whether you're a club director, brand leader, coach, or entrepreneur, this episode will expand how you think about progress in racquet sports—and how bold ideas turn into movement.

Listen to hear how one person’s clarity of vision—and willingness to do the hard work—is reshaping how the racquet sports world shows up and connects.

Connect with Robyn Duda at TheRacquetX.com
Connect with Kim Bastable on LinkedIn
Connect with Simon Gale on LinkedIn

Looking to become a more confident, competent, and clear business leader with a lifelong career in the racquets industry? Visit our website to learn more!

What does it actually take to build a thriving racquet sports facility in today’s fast-moving market? And what’s just hype?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale are joined by Eric Loftus, an expert court builder and board member of the American Sports Builders Association. With more than 50 years in the tennis and racquet construction industry, Eric shares what he’s seeing on the ground—and where the court construction world is headed next.

They explore the real economics behind pickleball and padel, the growing pains of a booming market, and why many clubs are struggling to master the land, logistics, and legislation that come with trying to “add a few courts.” Whether you're a facility leader, investor, or simply trying to keep up with trends, this episode offers clarity in a rapidly evolving landscape.

By the end of this episode, you'll learn:

✅ Why post-COVID demand transformed racquet sports, and what that means for club infrastructure
✅ The real costs, challenges, and misconceptions around building courts for padel and pickleball
✅ Why “build it and they will come” doesn’t work without community and quality instruction
✅ How clubs can avoid the biggest mistakes in court planning, compliance, and construction 
✅ What the rise of padel in Europe tells us about the future of U.S. racquet sports facilities

Whether you're managing a country club, building from scratch, or looking to future-proof your programs, this episode breaks down what’s really happening in racquet sports construction, and what comes next.

Connect with Eric Loftus on LinkedIn and at Northeast Padel
Connect with Kim Bastable on LinkedIn
Connect with Simon Gale on LinkedIn

Looking to become a more confident, competent, and clear business leader with a lifelong career in the racquets industry? Visit our website to learn more!

If we have a shortage of pros and an abundance of positions in the racquets industry, why must you make your resume stand out? The reason is because the employer is still seeking the best person for the position. In this episode of Racquet Fuel, Kim Bastable and Simon Gale give their opinion on how you can make the best first impression - one that will almost guarantee getting you to the top of the interview pile. They share tips and insights on highlighting your achievements, how to effectively communication your qualifications to potential employers, how to discuss compensation (or not), and the dos and donts for recorded video interviews.

By the end of this episode you'll know:
- How to make a good first impression before an interview
- Ways to make cover letters stand out
- The difference in achievements and tasks in your job history
- How long a resume should be
- Professional ways to address compensation
- Dos and donts for video submissions

... and the secret to get to the TOP of Simon Gale's interview pile.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the racquet sports industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What happens when a key person on your team tells you they’re leaving—and you're the one who has to figure out what comes next?

In this episode of the Racquet Fuel Podcast, Kim Bastable and Simon Gale explore the emotional and operational challenges that come with losing top talent. Simon shares his real-time experience managing the departure of a trusted team leader and walks through the decisions, reflections, and strategies he's using to guide his team through a critical transition.

From the first gut reaction to the long game of hiring right, this episode is a behind-the-scenes look at how strong leaders respond to sudden change—with clarity, care, and a willingness to reimagine what the team needs next.

By the end of this episode, you’ll learn:

✅ How to navigate the emotional weight of losing key personnel
✅ Why clear communication with staff is essential during transitions
✅ The importance of re-evaluating job roles instead of copy-pasting old ones
✅ How external perspectives and internal feedback shape a better hiring process
✅ Why rushing the hire can hurt more than waiting
✅ How delegation, collaboration, and culture protect teams during leadership gaps
✅ How change becomes a chance to reflect, grow, and build something better

Whether you’re facing this challenge now or preparing for it in the future, this episode is a practical and honest look at leadership in action.

🎧 Listen now and learn how to manage change without losing momentum - AND for a $40 off code for the NEW Personal Branding for Racquet Sports Professionals Course!

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to thrive as a young professional in the racquet sports industry, and how can today’s leaders support that journey?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Kyle Pipkin, a recent graduate of Hope College’s Racquet Sports Management program, to explore the early-career experiences shaping the future of tennis leadership. From internships and on-court grind to conferences and career crossroads, Kyle offers a refreshingly honest perspective on what young coaches face as they enter the industry... and what they need to stay in it.

He shares his personal path from a public tennis center in Texas to becoming assistant director of the RSM program at Hope College, and challenges the industry to look beyond hourly tasks and toward long-term development, mentorship, and meaning.

By the end of this episode, you’ll learn:

✅ Why the right mentor (or the lack of one) can launch or derail a young coach’s entire career trajectory
✅ The real tension between generations in tennis... and what no one’s saying out loud
✅ Why showing up, shaking hands, and being seen matters more to young pros than another bullet-pointed presentation
✅ How to turn “just the new guy” into someone who feels like they belong and have a future
✅ The one thing that keeps Kyle up at night as he steps into leadership: what if they leave because of me?

Whether you’re a seasoned director, a young pro just starting out, or someone looking to strengthen team culture, this episode is a must-listen. Kyle’s insights challenge us to be more curious, more intentional, and more invested in developing the next generation of leaders in racquet sports.

Connect with KYLE PIPKIN on LinkedIn
HOPE College Professional Racquet Sports Management

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to land your first Director of Racquet Sports job - and lead with confidence once you do?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Michael Pereira, who shares his honest, inspiring journey from teaching pro to facility leader.

Michael walks us through the hard truths of chasing your first director role - from 23 job rejections to launching his own business managing a city tennis center. Along the way, he shares how earning his Director of Racquet Sports Certificate and Master’s in Sport Management from the University of Florida prepared him not only to get the job, but to succeed in it.

Now nearly a year into leading Querbes Tennis Center in Shreveport, LA, Michael reflects on the challenges of managing people, building systems, and learning that leadership isn’t about getting off the court - it’s about stepping up in new ways.

By the end of this episode, you’ll learn:

✅ Why getting hired as a first-time director is harder - and more rewarding - than it looks
✅ What it means to lead a team, not just run a program
✅ How Michael used mentorship, networking, and education to break into leadership
✅ Why your resume gets you in the door- but relationships close the deal
✅ The key mindset shifts from coaching players to managing staff
✅ Why directors need systems, not just vision - and how Michael built his from the ground up
✅ What leadership really looks like when you’re working 60–70 hours a week and still excited to show up

Whether you're an aspiring director, a hiring manager, or someone in the middle of the transition from court to office, this episode is a must-listen. 

Listen now and hear how one coach turned “no” into “now,” and is building something he’s proud of: one system, one hire, and one clay court at a time.

Connect with Michael Pereira on LinkedIn
Connect with Kim Bastable on LinkedIn
Connect with Simon Gale on LinkedIn

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to leave a successful career in club leadership and launch into consulting? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with longtime industry leader Ajay Pant to explore his recent transition into the world of racquet sports consulting.

Ajay shares what prompted the shift, how his consulting practice works, and what clubs should know before bringing in a consultant. From system gaps and professional development needs to the future of industry leadership, Ajay offers an honest and practical look at what it takes to support long-term success in racquet sports.

By the end of this episode, you'll learn:

• Why leaving a high-level leadership role to become a consultant provided perspective on what clubs truly need to grow
• What consultants actually do behind the scenes
• The hidden gaps holding clubs back and how addressing them can unlock major growth
• The most overlooked (and most powerful) tools in leadership today
• How consulting compensation is evolving
• Why leadership is more than a title... it’s a sacred responsibility

Whether you’re a club owner, director, or aspiring leader, this episode will give you a behind-the-scenes look at the consulting side of the industry - and how to create stronger, more sustainable businesses.

Connect with Ajay Pant on LinkedIn and for consulting opportunities on his website!

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

How does someone go from directing films in Hollywood to directing racquet sports at a country club? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Bryan Fox, Director of Racquet Sports at Lakeshore Country Club, to explore his fascinating journey from the entertainment industry to the world of tennis.

Bryan shares what pulled him away from Hollywood and into racquet sports, how his background in storytelling and performance fuels his creativity as a director, and why human connection is at the core of everything he does. With insights on career reinvention, creative programming, and staying relevant in a rapidly evolving industry, this episode is an inspiring listen for anyone building a meaningful career in racquet sports.

By the end of this episode, you'll learn:

✅ Why Bryan left a successful Hollywood career to pursue deeper fulfillment in tennis
✅ How creativity and storytelling can enhance member engagement and programming
✅ Why human connection (not technique) is the foundation of great coaching and leadership
✅ How to embrace innovation with new sports like Padel and Pickleball
✅ What it means to build a long-term, sustainable career in racquet sports
✅ Why taking risks and learning from failure is essential for personal and professional growth
✅ The importance of building community on your team, with your players, and in your club
✅ How creative events like “Pops & Paddle” and junior “World Tour” camps create lasting impact

Whether you're a coach, aspiring director, or longtime leader, this episode will remind you that your background is an asset, and that fulfillment often comes from going back to what you loved in the first place.

Listen now to hear how Bryan Fox brought a Hollywood mindset to racquet sports... and why he’s never looked back.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to preserve and grow tennis facilities in today’s ever-changing landscape? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Mary Buschmann, Executive Director of USTA Missouri Valley, to explore the challenges and opportunities of managing public tennis facilities, engaging local communities, and ensuring long-term success.

Mary shares the fascinating story behind the Plaza Tennis Center, a 100-year-old facility established and operated by the KC Parks and Recreation Department in Kansas City, MO. IN 2024, USTA Missouri Valley developed a partnership with the KC Parks to revitalize the facilities, breathing new life and utilization. From navigating parks department partnerships to rethinking how success is measured, this conversation is a must-listen for anyone involved in tennis leadership.

By the end of this episode, you'll learn:

✅ Why community engagement is the key to a thriving tennis facility
✅ How USTA Missouri Valley stepped in to save the Plaza Tennis Center
✅ The importance of measuring success by court utilization, not just profit
✅ The biggest leadership lessons from Mary’s 20-year career in tennis
✅ Why creative programming (like day camps, corporate play, and red-ball tennis ) is essential for growth
✅ The challenge of finding and developing talent in the racquet sports industry
✅ Why strong partnerships with parks departments make or break public facilities
✅ How USTA’s commitment to infrastructure improvements is shaping the future of tennis

Listen now to gain valuable insights on leadership, community impact, and the evolving role of tennis facilities!

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

Artificial Intelligence isn’t the future - it’s already here, shaping the way we work, coach, and lead. But how is AI impacting the racquet sports industry, and what does that mean for coaches, directors, and business leaders?

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale dive into the rapid evolution of AI, discussing how it’s already transforming their workflows and what’s coming next. From coaching tools to club management efficiencies, they explore both the opportunities and ethical considerations AI brings to the industry.

By the end of this episode, you'll learn:

✅ Why AI has been part of our lives longer than we realize (and how it’s expanding)
✅ How tools like ChatGPT and AI-powered video analysis are revolutionizing education and coaching
✅ The biggest time-saving applications for AI in club leadership and operations
✅ Why prompting skills are essential for getting the best AI-generated results
✅ How AI can enhance performance analysis, lesson planning, and customer experience
✅ The ethical considerations around AI-generated content and how to use it responsibly
✅ Why adapting to AI isn’t optional - it’s a necessity for future success

Want to stay ahead of the curve? If you’re a coach, director, or industry leader looking to understand AI’s impact, this episode is packed with insights on how to integrate AI into your daily operations... without losing the human touch.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to own and operate a thriving racquet club in today’s market? In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale sit down with Elliott McDermed, co-owner of Overland Park Racquet Club, to dive deep into the journey from teaching pro to club owner.

Elliott shares the realities of club ownership - what he and his business partner Eric Rand expected, what surprised them, and how they’ve evolved their roles over the last decade. From revitalizing an aging facility to navigating staffing, financial challenges, and industry trends, this conversation is a must-listen for any aspiring club owner or racquets professional looking to take the next step in their career.

By the end of this episode, you'll learn:

✅ What it takes to transition from coaching or managing programs to full-scale club ownership—and why passion, not just profit, drives long-term success
✅ The behind-the-scenes realities of club ownership, including financial surprises, leadership dynamics, and the challenge of balancing work-life commitments
✅ Proven strategies for retaining top coaching talent in an industry where turnover is high, and why a strong staff culture matters
✅ How successful club owners approach renovations, facility upgrades, and program shifts to create a modern, financially sustainable business
✅ Why racquet sports are evolving beyond traditional tennis, and how clubs are integrating emerging sports like Padel and Pickleball
✅ The biggest lessons learned from experienced club owners—including why hard work, trust, and adaptability are essential for success

Thinking about club ownership? Elliott offers valuable advice for those considering the leap. If you’re on the path to leading a club, this episode provides real insights from an owner who's lived it.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

What does it take to lead 22 clubs, manage 250 pros, and grow the game of tennis across the country?

In this episode, hosts Kim Bastable and Simon Gale sit down with Mike Woody, Vice President and National Director of Tennis at Genesis Health Clubs, to dive into his remarkable leadership journey. From his early days as a tennis instructor to becoming a key industry leader, Mike shares powerful lessons on growth, relationships, and navigating challenges in the racquet sports world.

By the end of this episode you'll know:

✅ How Mike transitioned from aspiring nurse to a lifelong career in tennis 
✅ The biggest leadership lesson he learned (from a mistake that cost him $20K!)
✅ How he scaled from managing one club to overseeing 22 clubs & 250 pros
✅ The importance of building relationships in leadership and career growth
✅ Why focusing on the right priorities (instead of busy work) is crucial for success
✅ How to continuously evolve and invest in personal development

Whether you’re a coach, club manager, or looking to grow in the sports industry, this episode is packed with game-changing leadership insights you won’t want to miss!

Recommended Leadership Books:

• Discover Your Strengths by Marcus Buckingham
• The 12 Week Year by Brian Moran
• 10X Rule by Grant Cardone

Looking to become a more confident, competent, and clear business leader with a lifelong career in the racquet sports industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

If we have a shortage of pros and an abundance of positions in the racquets industry, why must you make your resume stand out? The reason is because the employer is still seeking the best person for the position. In this episode of Racquet Fuel, Kim Bastable and Simon Gale give their opinion on how you can make the best first impression - one that will almost guarantee getting you to the top of the interview pile. They share tips and insights on highlighting your achievements, how to effectively communication your qualifications to potential employers, how to discuss compensation (or not), and the dos and donts for recorded video interviews.

By the end of this episode you'll know:
- How to make a good first impression before an interview
- Ways to make cover letters stand out
- The difference in achievements and tasks in your job history
- How long a resume should be
- Professional ways to address compensation
- Dos and donts for video submissions

... and the secret to get to the TOP of Simon Gale's interview pile.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the racquet sports industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, Kim Bastable and Simon Gale tackle one of the most critical yet nuanced aspects of leadership: communication. From creating role clarity to fostering open dialogue, Kim and Simon share practical strategies for improving team communication and empowerment. With alarming Gallup data showing that half of American workers feel unclear about their job expectations, they emphasize why leaders must prioritize transparency and structure in their communication practices.

They give tips on the importance of onboarding, setting clear expectations, handling sensitive conversations, and why true communication requires more than just "open-door" policies. 

This episode is FULL of actionable insights.

Episode Highlights

- A leader's role in communication is crucial.
- Only half of American workers feel understood by their employers.
- Communication is a two-way street, not just talking.
- Clarity in roles and responsibilities empowers employees.
-Handling sensitive communication requires transparency.
-Written communication is often overlooked but essential.
- Meetings should have clear agendas and actionable items.
- Over-communication can be beneficial in leadership.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of the Racquet Fuel Podcast, Kim Bastable and Simon Gale have an engaging conversation with Mike Barrell about the evolution of racquet sports, particularly the impact of pickleball and padel on traditional tennis. Mike brings over 20 years of experience in the tennis industry, sharing his unique perspective on the challenges and opportunities presented by these complementary sports.

They discuss the economic considerations that are reshaping tennis facilities, the importance of fostering social engagement in sports, and how coaches play a crucial role in building a thriving tennis community. Throughout the discussion, the focus remains on the need for tennis to innovate and adapt while staying true to its core identity.

Episode Highlights:

• How the rise of pickleball and padel presents both opportunities and challenges for tennis
• Economic viability and how clubs can balance costs with offering complementary racquet sports
• Why social engagement is key to retaining tennis players and how programming can support this
• The crucial role of coaches in connecting players and fostering community in tennis
• The 'leaky bucket' problem in tennis retention and how to address it
• Pickleball's success in accessibility and social play - what tennis can learn
• The need for tennis to innovate and compete with pickleball's marketing success

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of the Racquet Fuel Podcast, Kim Bastable and Simon Gale sit down with Butch Staples to discuss one of the biggest challenges facing the tennis industry today: staff retention and development. Butch brings decades of experience as a coach and leader, sharing his perspective on how we can better support and develop our teams to keep talented young pros in the industry.

They explore the fears that hold many leaders back from investing in staff development and how shifting our mindset can create thriving work environments. Butch emphasizes the importance of building genuine relationships and empowering staff—even if it means they eventually move on. The conversation highlights the difference between transaction-based management and relationship-based leadership, focusing on creating cultures where young pros want to stay, grow, and succeed.

Episode Highlights:

• Why investing in your staff is the best decision, even if they might leave.
• How relationships, not money or perks, are the key to retaining talent.
• The role of leadership in empowering staff and creating a culture of growth.
• Why the only thing worse than training your staff and having them leave is not training them and having them stay.
• Practical steps for creating an environment where young pros want to build their careers.

Resource mentioned:
Primed to Perform (a book about building high performing cultures through motivation)

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In Part 2 of our Hiring series, Kim Bastable and Simon Gale sit down with Michael DiRaimondo on the Racquet Fuel Podcast to tackle the complexities of hiring international tennis professionals. Michael, a Certified Tennis Pro, Club Owner, and Immigration Lawyer, brings his deep expertise to the conversation. They discuss the challenges of hiring international applicants, who are often highly desired and needed in the industry, yet face a difficult and expensive immigration process.

If you're interested in navigating alternative visa statuses and bringing talented international pros to your club, this episode is packed with valuable insights.

Episode Highlights:

• Pain points managers and club owners have for hiring pros - local and International
• Different types of visas for foreigners 
• A pathway to permanent residency for a sports professional
• Pain points due to congressional changes
• Powerful advice for college students looking for permanent residency
• How to find the right Immigration lawyer

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of the Racquet Fuel Podcast, Kim Bastable and Simon Gale discuss the similarities and differences between golf and tennis, particularly in terms of the work realities of golf pros and tennis pros. They are joined by Anthony Vitale: Director and Coach of Athlete Development for the PGA of America. He shares his background and role at the PGA before they discuss the difference between touring pros and teaching pros, the changing workweek culture in golf, the certification process for becoming a PGA member, and the compensation model for golf professionals. They also explore the importance of social connections and human relationships in both golf and tennis.

Episode Highlights:

• How we can develop our athletes through supporting our coaches
• What shift has the PGA made for a better work/life balance for pros
• Comparing the career pathway for Golf Pros and Tennis Pros
• How does the golf compensation model work, and what is the structure of it
• When you emphasize HUMAN CONNECTION, what happens?

Upcoming event:

November 4th at 7pm EDT Virtual Director of Racquet Sports Club: Part of the event is free-form networking with other industry professionals, and the other part is an educational discussion with guest speaker, Lew Sherr. Sign up HERE to receive login instructions

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, host Kim Bastable and Simon Gale sit down with Dave Konecky, Senior Director of Talent Acquisition at the USTA, to explore the challenges and emerging trends in hiring leadership roles within the tennis industry. Together, they explore the industry's talent shortage, the significance of cultural fit, and the power of behavioral questions during interviews. They also discuss best practices for onboarding new hires and clarify the distinction between W2 employees and independent contractors (1099). Throughout the conversation, Dave emphasizes trusting your instincts, the value of virtual interviews, and assessing candidates on the court.

Episode Highlights:

• Strategies for addressing the talent shortage in the tennis industry and fostering growth within your current team.
• Defining cultural fit and how to find it in potential hires.
• Behavioral interview questions that help predict future performance.
• The critical role of onboarding after a new hire.
• Navigating the difficult process of letting an employee go.
• Benefits of hiring tennis pros as W2 employees versus independent contractors.

Resources noted in conversation:
Tim Elmore: Generational Divides ONE and TWO
Book: A New Kind of Diversity by Tim Elmore

Upcoming event:

November 4th at 7pm EDT Virtual Director of Racquet Sports Club: Part of the event is free-form networking with other industry professionals, and the other part is an educational discussion with guest speaker, Lew Sherr. Sign up HERE to receive login instructions

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale interview Jo Wallen, the General Manager of the National Campus at USTA, about her journey to leadership. They discuss the importance of learning from others and the path to leadership. Jo shares her story of starting in tennis at a young age, transitioning from playing on the Pro Tour to coaching and club management, and eventually landing her current role at USTA. They also discuss the challenges of transitioning from an individual sport to a team environment and the importance of humility and surrounding oneself with a strong team. The conversation highlights the need for continuous learning, problem-solving skills, and the ability to navigate complex organizations.

Episode Highlights

• Why continuous learning is essential for growth and success in leadership roles
• What you need when transitioning from an individual sport to a team environment 
• How problem-solving skills and the ability to navigate complex organizations are crucial for effective leadership
• What listening to others and valuing their opinions can do to an organization
• How to measure success in leadership

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, Kim Bastable and Simon Gale discuss the critical role of communication in leadership. They share the alarming statistics regarding employee understanding of expectations and the importance of clarity and empowerment in communication. The conversation covers handling sensitive topics, the significance of written communication, effective meeting strategies, and the necessity of clear task deadlines. They emphasize the need for transparency and the balance between personal and professional communication, ultimately highlighting that effective communication is essential for successful leadership. "Coasting" is not an option in leadership and life happens, which adds to the challenge.

Episode highlights:

• Why a leader's role in communication is crucial to company and team success
• How clarity in roles and responsibilities empowers employees
• Who should prioritize self-care and why
• What it means to adapt as a leader in racquets
• When over-communication can be beneficial in leadership

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

In this re-run episode of Racquet Fuel, hosts Kim Bastable and Simon Gale continue their conversation with Dr. Tim Elmore; a thought leader, author, and researcher, founder of the non-profit Growing Leaders. Elmore shares about the social media battle between generations that brought him to write his newest book, “A New Kind of Diversity.” Simon and Kim provide Tim with some racquets-industry challenges regarding age diversity in the workplace, and Tim gives tangible tools and tactics we can all use to inspire team cultures and motivate workers from all generations. The episode wraps up a two-part series that offers insights for directors and managers faced with the need to bridge the gap between generations.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date: June 7, 2023)

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Dr. Tim Elmore: a thought leader, author, and founder of the non-profit, Growing Leaders. Elmore shares about the social media battle between generations that brought him to write his newest book, “A New Kind of Diversity." He discusses the generational gap of “kids these days” and where it really started, and how we need to be working together to collaborate instead of collide. Further, Elmore gives advice on how we, as leaders, can be better and bridging the gap by following the “A LEG we need to stand on” acronym. The episode kicks off a two-part series on developing leaders in the racquets industry and offers insights for directors and managers seeking to bridge the gap between generations.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

(Original Air Date: May 31st, 2023)

In this episode of Racquet Fuel, which originally aired July 21st, 2023 - hosts Kim Bastable and Simon Gale continue the conversation with Chris Gale for the second part of the Gale brothers story. They discuss various broad topics such Prince Woodie, Ash Barty's cricket game and first jobs. They delve into the definition of leadership and the responsibilities that come with it, highlighting the importance of work-life balance. The conversation explores the differences between being a professional player and being a leader, strategies for attracting and retaining top talent, and the future of racquet sports and the role of a Director of Racquets. The secret sauce to success is revealed, and the episode concludes with a reflection on the blending of business and personal life in the tennis world.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date July 21st, 2023)

In this episode of Racquet Fuel, which originally aired July 14th, 2023, hosts Kim Bastable speaks with brothers Simon and Chris Gale. Originally from Perth, Australia they both have a unique pathway to becoming a Director of Racquet Sports: Chris at the River Oaks Country Club and Simon at the USTA National Campus. They share their “sliding door moment” that introduced them to having a career in tennis, the changes they’ve seen in the industry, and the power of mentorship. The episode kicks off a two-part series on developing leaders in the racquets industry and offers insights for directors and managers seeking to find a pathway to their career.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date: July 14th, 2023)

In this episode, Kim Bastable re-interviews Alejandra Suarez, one of the owners of North Texas Racquet Club, to discuss the leadership successes and challenges they have faced in their first summer of operation. They cover topics such as guided open play, organizing events, dealing with weather challenges, and staffing issues. Alejandra shares insights on how they have adapted and learned from these experiences, emphasizing the importance of research, teamwork, and member engagement. The conversation provides valuable lessons for entrepreneurs in the racquet sports industry.

Episode Highlights:

• What guided open play has done to provide a fun and competitive experience for players of all levels.
• Why researching local events and networking with other businesses in the area can help attract more customers 
• How to be proactive when dealing with weather challenges 
• What to do about finding and retaining front desk administrative staff when turnover is high - everywhere
• Why growth and success in the racquet sports industry requires ongoing adaptation, teamwork, and a focus on member satisfaction

Learn more about North Texas Racquet Club: A Triple Play Club (Tennis, Pickleball, Padel)

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Joe Curto, the owner of Yonkers Tennis Center in Westchester County, New York. Curto speaks about the highs and lows of of the last 37 years of Club ownership, providing insights into the past and present journey into the role, transitioning from the day-to-day to delegation, what it takes to be a good leader, the people who make the difference, and the importance of continuous growth. 

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date: Sept 13, 2023. Re-aired July 17, 2024)